DEVELOP AND UPDATE INDUSTRY KNOWLEDGE

Sector:

TOURISM

Competency DEVELOP AND UPDATE INDUSTRY KNOWLEDGE

MODULE: DEVELOPING AND UPDATING INDUSTRY KNOWLEDGE

Qualification:

COMMON COMPETENCIES

TECHNICAL EDUCATION SKILLS DEVELOPMENT AUTHORITY

HOW TO USE THIS COMPETENCY BASED LEARNING MATERIAL?

Welcome to the module on DEVELOPING AND UPDATE INDUSTRY KNOWLEDGE. This module

contains training materials and activities for you to complete.

The unit of competency “DEVELOP AND UPDATE INDUSTRY KNOWLEDGE" contains knowledge,

skills and attitudes required for DEVELOPING AND UPDATING INDUSTRY KNOWLEDGE. It is one

of the Core Modules at National Certificate (NC II) You are required to go through a series of learning

activities in order to complete each learning outcome of the module. In each learning outcome there are

Information Sheets, Resource Sheets and Reference Materials for further reading to help you better

understand the required activities. Follow these activities on your own and answer the self-check at the

end of each learning outcome. Get the answer key from your instructor and check your work honestly. If

you have questions, please don’t hesitate to ask your facilitator for assistance. Your facilitator will always

be an available to assist you during the training.

Recognition of Prior Learning (RPL) You may already have some or most of the knowledge and skills

covered in this module because you have:

 been working for some time

 already completed training in this area. If you can demonstrate to your trainer that you are competent in

a particular skill or skills, talk to him/her about having them formally recognized so you don't have to do

the same training again. If you have a qualification or Certificate of Competency from previous trainings,

show it to your trainer. If the skills, you acquired are still current and relevant to the unit/s of competency

they may become part of the evidence you can present for RPL. If you are not sure about the currency of

your skills, discuss this with your trainer. At the end of this module is a Learner’s Diary. Use this diary to

record important dates, jobs undertaken and other workplace events that will assist you in providing

further details to your trainer or assessor. A Record of Achievement is also provided for your trainer to

complete once you complete the module. This module was prepared to help you achieve the required

competency, in DEVELOP AND UPDATE INDUSTRY KNOWLEDGE. This will be the source of

information for you to acquire knowledge and skills in this particular trade independently and at your own

pace, with minimum supervision or help from your instructor.

 In doing the activities to complete the requirements of this module, please be guided by the

following:

  Talk to your trainer and agree on how you will both organize the Training of this unit. Read

through the module carefully. It is divided into sections, which cover all the skills, and

knowledge you need to successfully complete this module.

 Work through all the information and complete the activities in each section. Read information

sheets and complete the self-check. Suggested references are included to supplement the materials

provided in this module.

 Most probably your trainer will also be your supervisor or manager. He/she is there to support you

and show you the correct way to do things.

 Your trainer will tell you about the important things you need to consider when you are completing

activities and it is important that you listen and take notes.

  You will be given plenty of opportunity to ask questions and practice on the job. Make sure you

practice your new skills during regular work shifts. This way you will improve both your speed and

memory and also your confidence.

 Talk to more experience workmates and ask for their guidance.

 Use the self-check questions at the end of each section to test your own progress.

 When you are ready, ask your trainer to watch you perform the activities outlined in this module.

 As you work through the activities, ask for written feedback on your progress. Your trainer keeps

feedback/ pre-assessment reports for this reason. When you have successfully completed each

element, ask your trainer to mark on the reports that you are ready for assessment.

 When you have completed this module (or several modules), and feel confident that you have had

sufficient practice, your trainer will arrange an

 Appointment with registered assessor to assess you. The results of your assessment will be recorded

in your competency Achievement Record.

You need to complete this module.

COMMERCIAL COOKING NC II

COMPETENCY-BASED LEARNING MATERIALS

LIST OF COMPETENCY

No Unit of competency Module title Code

1. Develop and Update Industry knowledge Developing and Updating Industry knowledge

TRS311201

2. Observe workplace Hygiene Procedures Observing workplace Hygiene Procedures

TRS311202
3. Perform Computer Operations Performing Computer Operations TRS311203

4. Perform Workplace and Safety Practices Performing Workplace and Safety Practices

TRS311204

5. Provide effective customer service Providing effective customer service TRS311205

MODULE CONTENT

UNIT OF COMPETENCY: Develop And Update Industry Knowledge

MODULE TITLE: Developing And Updating Industry Knowledge

MODULE DESCRIPTOR: This module covers the knowledge, skills & attitudes in promoting career

growth and advancement

SUMMARY OF LEARNING OUTCOMES:

1. Identify and access key sources of information on the industry

2. Access, apply and share industry information

3. Update continuously relevant industry knowledge

SUMMARY OF ASSESSMENT CRITERIA:

1.1 Sources of information on the industry are correctly identified and accessed.

1.2 Information to assist effective work performance is obtained in line with job requirements

1.3 Specific information on sector of work is accessed and updated

1.4 Industry information is correctly applied to day-to-day work activities

2.1 Informal and/or formal research is used to update general knowledge of industry

2.2 Updated knowledge is shared with customers and colleagues as appropriate and incorporated into day-

to-day working activities

LEARNING OUTCOME # 1

IDENTIFY AND ACCESS KEY SOURCES OF INFORMATION ON THE INDUSTRY

CONTENTS:

1. How to greet the guest

ASSESSMENT CRITERIA

1.1 Sources of information on the industry are correctly identified and accessed.

1.2 Information to assist effective work performance is obtained in line with job requirements

CONDITION:

Trainees must be provided with the following.

1. EQUIPMENT

Simulation room

2. TOOLS

3. Supplies and Materials

4. LEARNING MATERIALS:

• Manuals

• Books

• Video (CD)

ASSESSMENT METHOD:

1. Direct Observation

2. Written/Oral Exam

3. Oral questioning
LEARNING EXPERIENCES

LEARNING OUTCOME # 1

IDENTIFY AND ACCESS KEY SOURCES OF INFORMATION ON THE INDUSTRY

Learning Activities Special Instructions

Are you ready to perform this activity? If ready,

take your time and be sure to observe the standard

procedures in all your activities. 1. Read

information sheet 1 2. Read information sheet 2 3.

Answer: self – Check to assess your knowledge 4.

Refers to Model Answer #5 for the correct answer

of self – check.

INFORMATION SHEET 1 –LO#1

SOURCES OF INFORMATION ON THE INDUSTRY

WHAT IS MEDIA? www.LXTmedia.com Media (the plural of "medium") - referring to those organized

means of dissemination of fact, opinion, entertainment, and other information, such as newspapers,

magazines, banners and billboards, cinema films, radio, television, the World Wide Web, billboards,

books, CDs, DVDs, videocassettes, computer games and other forms of publishing. Types of Media a.

Mass Media - is mainly used by academics and media-professionals. When members of the general public

refer to "the media" they are usually referring to the mass media, or to the news media. Sometimes mass

media (and the news media in particular) are referred to as the "corporate media". b. Mainstream Media -

includes outlets that are in harmony with the prevailing direction of influence in the c ulture at large. c.

Corporate Media - is often used by leftist media critics to imply that the mainstream media are themselves

composed of large multinational corporations, and promote those interests (see e.g., Fairness and

Accuracy in Reporting; Herman and Chomsky's "A Propaganda Model").

History

During the 20th century, the growth of mass media was driven by technology that allowed the massive

duplication of material. Physical duplication technologies such as printing, record pressing and film

duplication allowed the duplication of books, newspapers and movies at low prices to huge audiences.

Radio and television allowed the electronic duplication of information for the first time. Mass media had

the economics of linear replication: a single work could make money proportional to the number of

copies sold, and as volumes went up, units costs went down, increasing profit margins further. Vast

fortunes were to be made in mass media. In a democratic society, independent media serve to educate the

public/electorate about issues regarding government and corporate entities (see Mass media and public

opinion). Some consider the concentration of media ownership to be a grave threat to democracy.

Timeline

1453: Johnannes Gutenberg prints the Bible, using his printing press, ushering in the Renaissance

1825: Nicéphore Niépce takes the first permanent photograph

1830: Telegraphy is independently developed in England and the United States.

1876: First telephone call made by Alexander Graham Bell

1878: Thomas Alva Edison patents the phonograph

1890: First juke box in San Francisco's Palais Royal Saloon.

1890: Telephone wires are installed in Manhattan.

1895: Cinematograph invented by Auguste and Louis Lumiere

1896: Hollerith founds the Tabulating Machine Co. It will become IBM in 1924.

1898: Loudspeaker is invented.

1906: The Story of the Kelly Gang from Australia is world's first feature length film.

1909: RMS Republic, a palatial White Star passenger liner, uses the Marconi Wireless for a distress at

sea. She had been in a collision. This is the first "breaking news" mass media event.

1912: Air mail begins

1913: Edison transfers from cylinder recordings to more easily reproducible discs

1913: The portable phonograph is manufactured.

1915: Radiotelephone carries voice from Virginia to the Eiffel Tower

1916: Tunable radios invented.

1919: Short-wave radio is invented.

1920: KDKA-AM in Pittsburgh, United States, becoming the world's first commercial radio station.

1922: BBC is formed and broadcasting to London.

1924: KDKA created a short-wave radio transmitter.

1925: BBC broadcasting to the majority of the UK.

1926: NBC is formed

1927: The Jazz Singer: The first motion picture with sounds debuts

1927: Philo Taylor Farnsworth debuts the first electronic television system

1928: The Teletype was introduced.

1933: Edwin Armstrong invents FM Radio

1934: Half of the homes in the U.S. have radios.

1935: First telephone call made around the world.

1936: BBC opened world's first regular (then defined as at least 200 lines) high definition television

service.

1938: The War of the Worlds is broadcast on October 30, causing mass hysteria.

1939: Western Union introduces coast-to-coast fax service.

1939: Regular electronic television broadcasts begin in the U.S.

1939: The wire recorder is invented in the U.S.

1940: The first commercial television station, WNBT (now WNBC-TV)/New York signs on the air

1951: The first color televisions go on sale

1957: Sputnik is launched and sends back signals from near earth orbit

1959: Xerox makes the first copier

1960: Echo I, a U.S. balloon in orbit, reflects radio signals to Earth.

1962: Telstar satellite transmits an image across the Atlantic.

1963: Audio cassette is invented in the Netherlands.

1963: Martin Luther King gives "I have a dream" speech.

1965: Vietnam War becomes first war to be televised.

1967: Newspapers, magazines start to digitize production.

1969: Man's first landing on the moon is broadcast to 600 million people around the globe.

1970s: ARPANET, progenitor to the internet developed

1971: Intel debuts the microprocessor

1972: Pong becomes the first video game to win widespread popularity.

1976: JVC introduces VHS videotape - becomes the standard consumer format in the 1980s & 1990s.

1980: CNN launches

1980: New York Times, Wall Street Journal, Dow Jones put news database online.

1981: The laptop computer is introduced by Tandy.

1983: Cellular phones begin to appear

1984: Apple Macintosh is introduced.

1985: Pay-per-view channels open for business.

1991: World-Wide Web (WWW) publicly released by Tim Berners-Lee at CERN.

1993: CERN announces that the WWW will be free for anyone to use.

1995: The internet grows exponentially

1996: First DVD players and discs are available in Japan. Twister is the first film on DVD.

Purposes

Mass media can be used for various purposes:

• Advocacy, both for business and social concerns. This can include advertising, marketing, propaganda,

public relations, and political communication.

• Enrichment and education, such as literature.

• Entertainment, traditionally through performances of acting, music, and sports, along with light reading;

since the late 20th century also through video and computer games.

• Journalism. Public service announcements. Journalism is a discipline of collecting, analyzing, verifying,

and presenting information regarding current events, trends, issues and people. Those who practice

journalism are known as journalists. Public relations Public relations is the art and science of managing

communication between an organization and its key publics to build, manage and sustain its positive

image. Examples include:

• Corporations use marketing public relations (MPR) - Typically, they support sales in the short and long

term, establishing and burnishing the corporation's branding for a strong, ongoing market.

• Corporations also use public-relations as a vehicle - they may use public relations to portray themselves

as enlightened employers, in support of human-resources recruiting programs.

• Non-profit organizations - including schools and universities, hospitals, and human and social service

agencies, use public relations in support of awareness programs, fund-raising programs, staff recruiting,

and to increase patronage of their services. Politicians use public relations to attract votes and raise

money, and, when successful at the ballot box, to promote and defend their service in office, with an eye

to the next election or, at career’s end, to their legacy. Forms Electronic media and print media include:

• Broadcasting, in the narrow sense, for radio and television.

• Various types of discs or tape. In the 20th century, these were mainly used for music. Video and

computer uses followed.

• Film, most often used for entertainment, but also for documentaries.

• Internet, which has many uses and presents both opportunities and challenges. Blogs and podcasts, such

as news, music, pre-recorded speech and video)

• Publishing, in the narrow sense, meaning on paper, mainly via books, magazines, and newspapers.

Computer games, which have developed into a mass form of media since devices such as the PlayStation

2 , Xbox, and the Game Cube broadened their use. Broadcasting is the distribution of audio and/or video

signals (programs) to a number of recipients ("listeners" or "viewers") that belong to a large group. This
group may be the public in general, or a relatively large audience within the public. Thus, an Internet

channel may distribute text or music world-wide, while a public address system in (for example) a

workplace may broadcast very limited ad hoc soundbites to a small population within its range. Film is a

term that encompasses motion pictures as individual projects, as well as the field in general. The origin of

the name comes from the fact that photographic film (also called film stock) has historically been the

primary medium for recording and displaying motion pictures. Films are produced by recording people

and objects with cameras, or by creating them using animation techniques and/or special effects. Internet

The Internet (also known simply as "the Net") can be briefly understood as "a network of networks".

Specifically, it is the worldwide, publicly accessible network of interconnected computer networks that

transmit data by packet switching using the standard Internet Protocol (IP). It consists of millions of

smaller domestic, academic, business, and governmental networks, which together carry various

information and services, such as electronic mail, online chat, file transfer, and the interlinked Web pages

and other documents of the World Wide Web. Contrary to some common usage, the Internet and the

World Wide Web are not synonymous: the Internet is a collection of interconnected computer networks,

linked by copper wires, fiber-optic cables, wireless connections etc.; the Web is a collection of

interconnected documents, linked by hyperlinks and URLs. The World Wide Web is accessible via the

Internet, along with many other services including e-mail, file sharing. Publishing Publishing is the

industry concerned with the production of literature or information – the activity of making information

available for public view. In some cases, authors may be their own publishers. Traditionally, the term

refers to the distribution of printed works such as books and newspapers. With the advent of digital

information systems and the Internet, the scope of publishing has expanded to include websites, blogs,

and the like. Book A book is a collection of sheets of paper, parchment or other material with a piece of

text written on them, bound together along one edge within covers. Magazine A magazine is a periodical

publication containing a variety of articles, generally financed by advertising and/or purchase by readers.

Magazines are typically published weekly, biweekly, monthly, bimonthly or quarterly, with a date on the

cover that is in advance of the date it is actually published. They are often printed in color on coated
paper, and are bound with a soft cover. Magazines fall into two broad categories: consumer magazines

and business magazines Magazines can be classified as: • General interest magazines (e.g. Frontline, India

Today, The Week, etc) • Special interest magazines (women's, sports, business, scuba diving, etc)

Newspaper A newspaper is a publication containing news and information and advertising, usually

printed on low-cost paper called newsprint. It may be general or special interest, most often published

daily or weekly. The first printed newspaper was published in 1605, and the form has thrived even in the

face of competition from technologies such as radio and television. Recent developments on the Internet

are posing major threats to its business model, however. Software publishing A software publisher is a

publishing company in the software industry between the developer and the distributor. Software

publishers often license software from developers with specific limitations, such as a time limit or

geographical region. The terms of licensing vary enormously, and are typically secret. Developers may

use publishers to reach larger or foreign markets, or to avoid focusing on marketing. Or publishers may

use developers to create software to meet a market need that the publisher has identified. Video and

computer games Namco's Pac-Man was a hit, and became a cultural phenomenon. The game spawned

merchandise, a cartoon series and pop songs, and was one of the most heavily cloned video games of all-

time. A computer game is a computercontrolled game. A video game is a computer game where a video

display such as a monitor or television is the primary feedback device. The term "computer game" also

includes games which display only text (and which can therefore theoretically be played on a

teletypewriter) or which use other methods, such as sound or vibration. There always must also be some

sort of input device, usually in the form of button/joystick combinations (on arcade games), a keyboard &

mouse/trackball combination (computer games), or a controller (console games), or a combination of any

of the above. In common usage, a "computer game" or a "PC game" refers to a game that is played on a

personal computer. "Console game" refers to one that is played on a device specifically designed for the

use of such, while interfacing with a standard television set. "Video game" (or "videogame") has evolved

into a catchall phrase that encompasses the aforementioned along with any game made for any other
device, including, but not limited to, mobile phones, PDAs, advanced calculators, etc. LXT Media Press

Information

SELF – CHECK

TRUE or FALSE: Write TRUE if the statement is correct and FALSE if the statement is wrong.

1. Welcome customers upon arrival in accordance with enterprise standards.

2. Always remember to show him the way to his table and forget all about him.

3. The knowledge of his character will help you to serve him better.

4. Be natural and always smile, have an eye contact with the customer and always say thank you.

5. Whatever times he comes, do take an attitude which means he is bothering you.

ANSWER KEY 5.1-1

1. TRUE

2. FALSE

3. TRUE

4. TRUE

5. FALSE

INFORMATION 2- LO# 1

INDUSTRY INFORMATION SOURCES

Industries are groups of companies that sell the same products or services. For example, companies such

as General Motors and Toyota make up the automobile manufacturing industry. Some of the sources on

this guide provide short summaries of numerous industries; others analyze particular industries in detail.

Some include information on buyers as well as sellers of particular products or services. The sources on

this guide are a sample of important print and online industry resources. They include books at Rod
Library, online sources to which Rod Library subscribes (marked with an *), and other web sources

which at this time are free or partially free. Call numbers are listed under the titles of print sources

available at the library. Underlined titles can be accessed via the web. If accessing a Rod Library

subscription database from off campus, you will be prompted for your last name and UNI student ID

number. Other Library User Guides go into more detail on finding information on topics such as

accounting, companies, economics, finance, financial ratios, industries, management, and marketing.

Industry Information Sources guide will help you locate information on industries. It is selective,

including only major titles in the field. For additional resources check the Library Catalog under the

appropriate subject headings, or ask for assistance from a reference librarian. I. ARTICLE INDEXES

Business Source Premier, Lexis-Nexis, and Business & Company Resource Center, can all be accessed

via the Libraries' homepage, (http://library.lib.binghamton.edu) under metaLink, then Management and

Business. Business Source Premier This full text database provides access to over 1000 business and

economics journals. It also contains company and industry profiles, country reports, and market research

reports.

Business & Company Resource Center Click on Industry to search for reports by industry code (SIC or

NAICS) or by keyword. Click Articles to find articles from industry and trade magazines. LEXIS-NEXIS

To find industry articles, click on Business, then Industry & Market and then select your industry.

Articles are full-text. II. INDUSTRY CODES North American Industry Classification System Ref HF

1042 .N66 2002 This is the new system, devised by the Department of Commerce, to replace the Standard

Industrial Classification (SIC) codes. Numerous business directories and government publications use the

codes. Standard Industrial Classification Manual Ref HF 1042 .A55 This is a guide to Standard Industrial

Classification (SIC) codes, which are codes assigned to products and services by the U.S. government.

Replaced in July 1998 by the NAIC manual, above. Standard International Trade Classification Revision

3 Ref HF 1041 .U56 1986 This is the set of broad industry codes used by the United Nations. There is no

relation to either the SIC or NAIC codes used by the United States. Harmonized Tariff Schedule of the

United States Gov. Docs ITC 1.10 International product category codes used by importers and exporters.
III. INFORMATION ABOUT INDUSTRIES Standard and Poors' Industry Surveys Ref HC 102 .S8 This

quarterly survey provides analysis of U.S. industries. Each section has several statistical tables, and

information about individual companies within specific industries. Automotive News Market Data Book

Ref HD 9710 .U5 A85 Has detailed statistics for the world auto industry, with the main emphasis on the

United States. Includes sales, production, prices, etc. Business & Company Resource Center Internet

database Contains industry reports. See description on first page. Business Statistics of the United States

Ref Desk HC 101 .A13122 Has historical statistics on production, capacity, employment, orders,

inventories, etc. Look in the Table of Contents under "Industry Profiles". County Business Patterns...New

York Ref HC 107 .N7 C85 Very basic industry information for Broome County.

Industry Review Ref HG .4961 .M68 Has comparative financial statistics on individual public companies

arranged by industry. Information, Finance, & Services USA Ref HD 9981.1 .I54 Contains industry

analyses, statistics, and information on leading companies. Arranged by NAICS code. Infrastructure

Industries USA Ref HC 79 C3 I54 Covers the agriculture, mining, utilities, construction, and

transportation industries. Manufacturing & Distribution USA Ref HD 9721.M364 Contains industry

analyses, statistics, and information on leading companies. Arranged by NAICS code. Statistical Abstract

of the United States Info Commons Ref DeskHA 206 .S8 Published annually by the U.S. government.

Look under the industry name in the index. Ward's Automotive Yearbook Ref HD 9710 .U5 W3 Has

statistics for the automotive industry, with a focus on North America. IV. BUSINESS RATIOS These

sources provide the operating and financial ratios of many industries, arranged by SIC code. Almanac of

Business and Industrial Financial Ratios Ref HF 5681 .R25 T68 Industry Norms and Key Business Ratios

Ref HF 5681 .R25 I54 RMA Annual Statement Studies Ref HF 5681 .B2 R6 Colleen Hailey/Bartle

Reference & Collections/Binghamton University/8-06

Information Technology in The Philippines

Impacts of National Information Technology Environments on Business

Sources and Links

 The Philippine Star, A daily newspaper from Manila

 Business World - Internet Edition

 American Journalism Review, A List of Philippines Newspapers

 Republic of the Philippines, National Statistics Office

 The Asia/Pacific IT Forum, A conference in Asia on IT issues. The theme of this year's (January 2000)

will be "Navigating the New Economy in the World's Most Dynamic IT Markets."

 The Philippine Commission on Year 2000 Compliance, The Philippines' official Y2K website on

preparing for the millenium bug.

 The Philippines, a country study done by the Library of Congress.

 Information on the Philippines, another country study with various links to country information.

 IT Matters Daily News, from Manila

 ASEAN, The Associaton of South East Asian Nations

 The World Bank Group, data and statistics on third world/developing countries

 US State Department, Bureau of Consular Affairs, The Philippines Consular Information Sheet

 Embassy of the United States in Manila

 The Philippines Government, Department of Trade and Industry

 The Philippine Long Distance Telephone Company, the country's major telecommunications provider

 The International Telecommunications Union

 Ecommerce Today, an Australian site providing great articles on ecommerce in the Asia-Pacific region

 NUA Internet Surveys, the latest on Internet development and progress

 Telecommunications at a Glance, statistics provided by ITU by country or telecom operator

 Telegeography, Inc., statistics, maps and reports on network infrastructure around the globe

 Philippines sites,provided by Jetlink, a Filipino ISP

 ISP directory, for the Philippines

 Philippines search engines, and other great links to informational sites on the Philippines, provided by

the Department of Trade and Industry

 Philippines Information, more links to sites on the Philippines

 Doing Business in the Philippines, Provided by Far East Bank and Trust Company

 Internet Software Consortium, resource for Host counts done by Network Wizards

 Global Crossing, owns most of the trans-oceanic cable

 APEC, Asian Pacific Economic Corporation

 Federal Communications Commission, International Bureau

 Asian Development Bank, data and statistics for the Asia-Pacific region

Footnotes

General Information on the Philippines 1 "Destination the Philippines," Lonely Planet

(http://www.lonelyplanet.com/dest/sea/phil.html), current November 11, 1999. Telecommunications

Infrastructure 1 "The Dynamics of the Information Technology Industry in the Philippines," IT Action

Agenda for the 21st Century (October 1997), National Information Technology Council

(http://www.neda.gov.ph/IT21/IT21Final%20Text %20(Web).htm), current December 9, 1999. 2

"Quantum DDB Philippines Inc. 1999 Planning Session Report," Prepared for MCI WorldCom, October

15, 1998, Pasig City, Philippines. 3 "Quantum DDB Philippines Inc. 2000 Communications Plan Report,"

Prepared for MCI WorldCom, October, 1999, Pasig City, Philippines. 4 "The Dynamics of the

Information Technology Industry in the Philippines," IT Action Agenda for the 21st Century (October

1997), National Information Technology Council (http://www.neda.gov.ph/IT21/IT21Final%20Text

%20(Web).htm), current December 9, 1999. 5 "The Dynamics of the Information Technology Industry in

the Philippines," IT Action Agenda for the 21st Century (October 1997), National Information

Technology Council (http://www.neda.gov.ph/IT21/IT21Final%20Text %20(Web).htm), current

December 9, 1999 and "Basic Indicators of Teledensity in the World," International Telecommunications

Union (November 1999), (http://www.itu.int/ti/industryoverview/index.htm), current November 30, 1999.

6 "The Dynamics of the Information Technology Industry in the Philippines," IT Action Agenda for the

21st Century (October 1997), National Information Technology Council

(http://www.neda.gov.ph/IT21/IT21Final%20Text %20(Web).htm), current December 9, 1999. 7

"Cellular Subscribers in the World," International Telecommunications Union (November 1999),

(http://www.itu.int/ti/industryoverview/index.htm), current November 30, 1999.

8 "The Dynamics of the Information Technology Industry in the Philippines," IT Action Agenda for the

21st Century (October 1997), National Information Technology Council

(http://www.neda.gov.ph/IT21/IT21Final%20Text %20(Web).htm), current December 9, 1999. 9

"Philippine Long Distance Telephone Company (PLDT) Builds Path to NextGeneration Network

Services with Cisco Systems Equipment," (December 6, 1999) Cisco System's Asia Pacific New and

Information (http://www.cisco.com/warp/public/146/asia_pr/december99/2.html), current December 9,

1999. 10"PLDT - Company Information," PLDT (http://www.pldt.com.ph), current December 2, 1999.

11"Philippine Long Distance Telephone Company (PLDT) Builds Path to NextGeneration Network

Services with Cisco Systems Equipment," (December 6, 1999) Cisco System's Asia Pacific New and

Information (http://www.cisco.com/warp/public/146/asia_pr/december99/2.html), current December 9,

1999. 12"PhIX Network," PhIX - Philippines Internet Exchange

(http://www.phix.net.ph/phix/network.html), current December 2, 1999. 13"Quantum DDB Philippines

Inc. Brand Review," Prepared for MCI WorldCom, April 15, 1999, Pasig City, Philippines. 14"The

Dynamics of the Information Technology Industry in the Philippines," IT Action Agenda for the 21st

Century (October 1997), National Information Technology Council

(http://www.neda.gov.ph/IT21/IT21Final%20Text %20(Web).htm), current December 9, 1999.

Privatization and Deregulation 1 "Quantum DDB Philippines Inc. Brand Review," Prepared for MCI

WorldCom, April 15, 1999, Pasig City, Philippines. 2 "The Dynamics of the Information Technology

Industry in the Philippines," IT Action Agenda for the 21st Century (October 1997), National

Information. Technology Council (http://www.neda.gov.ph/IT21/IT21Final%20Text %20(Web).htm),

current December 9, 1999. 7 "Quantum DDB Philippines Inc. Brand Review," Prepared for MCI

WorldCom, April 15, 1999, Pasig City, Philippines. 13"Quantum DDB Philippines Inc. 1999 Planning

Session Report," Prepared for MCI WorldCom, October 15, 1998, Pasig City, Philippines. Internet

Activity 1 "MosCom - Company Information," MosCom

(http://www.mozcom.com/company/profile.html), current December 2, 1999. 2 "Paul Budde

Communcations: 240 Percent Growth in Asia Since 1996," (August 14, 1997) NUA Internet Surveys

(http://www.nua.ie/surveys), current November 9, 1999. 3 "Paul Budde Communcations: Asian ISP

Market Needs to Focus," (December 18, 1998) NUA Internet Surveys (http://www.nua.ie/surveys),

current November 9, 1999. 7 "Techserver: Demographic Projections for Asia," (September 10, 1998)

NUA Internet Surveys (http://www.nua.ie/surveys), current November 9, 1999. 8Yao-Endriga, M.

"Philcomsat Pins Hopes on Satellite Internet Services," The Philippine Star, October 15, 1999. 9 "Internet

Domain Survey," (July 1999) Internet Software Consortium (http://www.isc.org/ds/WWW-9907/dist-

bynum.html), current November 30, 1999. 10"PhIX Frequently Asked Questions," PhIX - Philippines

Internet Exchange (http://www.phix.net.ph/phix/faq.html), current December 2, 1999. 11"PhilWorld

Online Internet Services," PhilWorld Online (http://www.cebu.pworld.net.ph/services.htm), current

December 6, 1999.

12"MosCom - Company Information,"MosCom (http://www.mozcom.com/company/profile.html),

current December 2, 1999. 15Each ISP was surveyed individually (via the website or personal

communication) for pricing plans or quotes for services provided. Last current December 2, 1999.

Hardware Manufacturing 1 "The Dynamics of the Information Technology Industry in the Philippines,"

IT Action Agenda for the 21st Century (October 1997), National Information Technology Council

(http://www.neda.gov.ph/IT21/IT21Final%20Text %20(Web).htm), current December 9, 1999. Software

Development 1 "The Dynamics of the Information Technology Industry in the Philippines," IT Action

Agenda for the 21st Century (October 1997), National Information Technology Council

(http://www.neda.gov.ph/IT21/IT21Final%20Text %20(Web).htm), current December 9, 1999. Electronic

Commerce 1 "Singapore Business Times: Malaysia to Lead Internet Growth in Asia," (October 29, 1997)

NUA Internet Surveys (http://www.nua.ie/surveys), current November 9, 1999. 2 "Briefing Paper on

ASEAN Economic Integration," Association of South East Asian Nations (ASEAN)

(hhttp://www.asean.or.id), current November 20, 1999. 3 "The Dynamics of the Information Technology

Industry in the Philippines," (September 1999), World Bank Group (http://www.worldbank.org), current
November 20, 1999. 4 "Statistics on the size of sales for exports and imports in the Philippines," The

Philippines Department of Trade and Industry (http://www.philtins.dti.gov.ph), current November 20,

1999.

IT Usage 1 "The Dynamics of the Information Technology Industry in the Philippines," IT Action

Agenda for the 21st Century (October 1997), National Information Technology Council

(http://www.neda.gov.ph/IT21/IT21Final%20Text %20(Web).htm), current December 9, 1999. IT

Financing 1 "Philippines to invest US$582 million in IT," (April 7, 1999), ComputerWorld Philippines

(http://it.idg.net/crd_it_9-51553.html), current December 10, 1999. 2 "The Dynamics of the Information

Technology Industry in the Philippines," IT Action Agenda for the 21st Century (October 1997), National

Information Technology Council (http://www.neda.gov.ph/IT21/IT21Final%20Text %20(Web).htm),

current December 9, 1999. 3 "Philippines to invest US$582 million in IT," (April 7, 1999),

ComputerWorld Philippines (http://it.idg.net/crd_it_9-51553.html), current December 10, 1999. 4 "The

Dynamics of the Information Technology Industry in the Philippines," IT Action Agenda for the 21st

Century (October 1997), National Information Technology Council

(http://www.neda.gov.ph/IT21/IT21Final%20Text %20(Web).htm), current December 9, 1999. 6

"Philippines to invest US$582 million in IT," (April 7, 1999), ComputerWorld Philippines

(http://it.idg.net/crd_it_9-51553.html), current December 10, 1999. IT Labour Market 1 "Quantum DDB

Philippines Inc. Brand Review," Prepared for MCI WorldCom, April 15, 1999, Pasig City, Philippines.

2Ferriols, D. "Number of Japanese Firms with Backroom Operations in RP Seen to Double," The

Philippine Star, October 30, 1999. 4Goad, G.P. "At Your Service," Far Eastern Economic Review,

September 2, 1999. 6 "The Dynamics of the Information Technology Industry in the Philippines," IT

Action Agenda for the 21st Century (October 1997), National Information Technology Council

(http://www.neda.gov.ph/IT21/IT21Final%20Text %20(Web).htm), current December 9, 1999. 11Goad,

G.P. "At Your Service," Far Eastern Economic Review, September 2, 1999. 12"The Dynamics of the

Information Technology Industry in the Philippines," IT Action Agenda for the 21st Century (October

1997), National Information Technology Council (http://www.neda.gov.ph/IT21/IT21Final%20Text

%20(Web).htm), current December 9, 1999. Government Policies 1 "The Dynamics of the Information

Technology Industry in the Philippines," IT Action Agenda for the 21st Century (October 1997), National

Information Technology Council (http://www.neda.gov.ph/IT21/IT21Final%20Text %20(Web).htm),

current December 9, 1999.

SELF – CHECK

TRUE or FALSE: Write TRUE if the statement is correct and FALSE if the statement is wrong.

1. Welcome customers upon arrival in accordance with enterprise standards.

2. Always remember to show him the way to his table and forget all about him.

3. The knowledge of his character will help you to serve him better.

4. Be natural and always smile, have an eye contact with the customer and always say thank you.

5. Whatever times he comes, do take an attitude which means he is bothering you.

ANSWER KEY 5.1-1

1. TRUE

2. FALSE

3. TRUE

4. TRUE

5. FALSE

INFORMATION 3- LO# 1

PHILIPPINE TOURISM INDUSTRY AND ITS SERVICES

1Mission The Department of Tourism (DOT) shall be the primary government agency charged with the

responsibility to encourage, promote, and develop tourism as a major socio-economic activity to generate
foreign currency and employment and to spread the benefits of tourism to both the private and public

sector.

History 1950s - Started as a private initiative, the Philippine Tourist & Travel Association was organized.

1956 - The Board of Travel & Tourist Industry was created by law. 1973 - The Department of Tourism

(DOT), Philippine Tourism Authority (PTA), and Philippine Convention Bureau (PCB) were created by

the Philippine government. 1986 - Under Executive Order no. 120 and 120-A, DOT and PCB were

reorganized structurally and functionally. PCB was renamed Philippine Convention & Visitors

Corporation. Functions Office of the Secretary The Office of the Secretary provides leadership, direction,

and substance to the overall operations of the Department. It formulates policies, plans , programs, rules,

and regulations; reviews and evaluates the performance of the Tourism Master Plan and advises the

President on all matters affecting the tourism program of the country. Tourism Promotions Sector The

Tourism Promotion Sector has the primary function of promoting the Philippines as a tourist destination

domestically and internationally. It devises integrated marketing and promotional activities such as

information dissemination, public relations, special events, and related tourism programs. It likewise

supervises the overseas field offices established to implement and enhance the tourism development and

promotion program of the Department in the international field. Tourism Services and Regional Offices

Sector The Tourism Services and Regional Offices Sector is tasked to ensure the pleasant entry, stay, and

exit of tourists. It formulates standards of quantity and efficiency for tourism-oriented establishments,

among others, done through an accreditation system. Tourist establishments' compliance to policies are

monitored to make sure that their facilities and services are operated and maintained according to

acceptable international norms. The Sector also supervises DOT's regional operations established to

implement the policies, plans, programs, and regulations of the Department and to maintain the delivery

of efficient and effective frontline services for the tourism industry. Planning, Product Development and

Coordination The Tourism Planning, Product Development and Coordination Sector is responsible for the

formulation and updating of the Tourism Master Plan, together with its component programs. The Sector

monitors the effective implementation of the Tourism Master Plan and, in coordination with the private
sector and other government institutions , develops and conceptualizes new products and investment

opportunities designed to enhance tourist sites and facilities. Internal Services Sector The Internal

Services Sector ensures the smooth and legal functioning of the operations of the Department through the

provision of effective and efficient advice and services in the areas of personnel management, human

resources development, general services administration, computerization and information technology

services, budgetary, financial and management services, and including investigatory and advisory

services.

Primer on Tourism Investment

Who may invest? Anyone, regardless of nationality, is welcome to invest in the Philippines. With the

liberalization of the foreign investment law, 100% foreign equity may be allowed in all areas of

investment except those reserved for Filipinos by mandate of the Philippine Constitution and existing

laws.. What requirements must be complied with before a foreign corporation can do business in the

Philippines? A foreign corporation must first secure the necessary licenses or registrations from the

appropriate government bodies. In the case of corporations or partnerships, the necessary incorporation

papers from the Securities and Exchange Commission must first be obtained. In the case of single

proprietorship, registration from the Bureau of Trade Regulation & Consumer Protection of the

Department of Trade and Industry must be secured. What is the general policy of the government for

foreign investments? The government recognizes the pivotal role of private sector investments and,

thereby, commits to continuously enhance the business climate. Foreign investments are encouraged to

fill in capital gaps, help provide employment, increase production, and provide a base for the overall

development of the economy. Investment rules and regulations have thus been liberalized to facilitate

entry of foreign investments. Are foreigners allowed to lease land? Foreign investors investing in the

Philippines can now lease private lands up to 75 years. Based on R.A. No. 7652, entitled “Investor’s

Lease Act”, lease agreements may be entered into with Filipino landowners. Lease period is 50 years,

renewable once for another 25 years. For tourism projects, the lease shall be limited to projects with an
investment of not less than US$5M, 70% of which shall be infused in said project within 3 years from

signing of the lease contract.

SELF – CHECK

TRUE or FALSE: Write TRUE if the statement is correct and FALSE if the statement is wrong.

1. Welcome customers upon arrival in accordance with enterprise standards.

2. Always remember to show him the way to his table and forget all about him.

3. The knowledge of his character will help you to serve him better.

4. Be natural and always smile, have an eye contact with the customer and always say thank you.

5. Whatever times he comes, do take an attitude which means he is bothering you.

ANSWER KEY 5.1-1

1. TRUE

2. FALSE

3. TRUE

4. TRUE

5. FALSE

INFORMATION SHEET 4-LO# 1

Information to assist effective work performance

Most of us are eager to give of ourselves and then give some more. Whether it's giving advice to friends

or coworkers, volunteering for activities in the community or at our child's school or just saying yes to

every request that comes our way. What happens with all this giving is you become so buried under a

mountain of responsibilities that the most important things in your life suffer. You have to take time for

yourself and your family. One way to do this is to become more efficient in every area of your life. Let's

look at six ways to become efficient.

1) Schedule your day. If you have to, get up an hour early each day and write out your plan for the day.

Then prioritize each task on your list and put it in order of priority. Schedule what you need to do into a

planning sheet and block out time to get it accomplished. Do every single day, even on the weekends?

2) Stop trying to multi-task. Turn off the email notification function on your computer. Email kills your

concentration and makes you lose focus on what you were doing. Don't get side lined by interruptions

from others. If you are trying to finish a report for an important client or meeting, don't accept a request

from a drop-in visitor who "just has a quick question"

3) Learn to control self-interruption. You are at your desk absorbed in your work, when all of a sudden

you brain starts talking to you. It reminds you of something that you need to tell a coworker or an

important task that you need to take care of. Instead of grabbing the phone or shooting off an email, write

down what you need to tell that person or the task that you need to do in a separate binder that you keep

for such purposes. Keep working on your current project and set aside time later to take care of things on

your binder list.

4) Say NO more often. Know what your priorities are. When someone requests something of you and it

doesn't fit into your priorities, just say no. You don't have to justify your answer with a long explanation

or excuse.

5) Delegate as much as you can. We often think we can do everything ourselves, or that others will not

devote as much care to the task as we would have. That is delusion, as we do not have enough time to do

all that anyway. Other coworkers or other members of your family could easily do some of the tasks. Get

away from the thinking that you are the only one who can do the job right.

6) Stop trying to be perfect. Some tasks can be done and are just as successful even if they are not perfect.

Trying to be perfect with everything will slow you down and cause too much un-needed stress in your

life. Your time is a very precious resource that should not be wasted. Efficiency is the key to getting

things accomplished in your work and at home. Implement the above steps and you will find yourself

accomplishing more in less time, and with less stress.

Time Management

What is Time Management? by: Joe Dostal

What is time management, then?

Time management is the proper delegation of the time we have in order that the most important tasks are

achieved before the more menial and less-important ones. It means getting the maximum value and

benefit out of every activity accomplished, no matter how small or big. It means accepting that not

everything can be completed at the same time and that there are things that can be achieved within the

limitations of our human faculties If we waste time, there is no bank where we can withdraw time we

previously saved to replace the time wasted. To come to terms with our mortality is to realize that our

time is limited. Given this realization and probability that you would like to better organize your time,

here are some techniques that you can use in your professional and private lives. How to Organize Your

Time management technique 1: Assess how you spend your time As a first step in managing time better,

you might want to analyze how you spend your time now. To do this, divide your day into fifteen-minute

segments, then record what you are doing every fifteen minutes. Afterward, review this time diary and

total the time spent on each activity throughout the day. For instance, you might that you spent three

hours watching television, one-hour exercising, one hour studying, and two hours shopping. Next,

evaluate the use of time. You might decide you spend too much time watching TV and too little time

studying. Based upon this evaluation, decide on an adjustment, but make it specific. A good way to make

this change is to draw up a contract with yourself that includes a reward for being successful. Time

management technique 2: Set Goals The most important thing you can do to manage time is to set goals:

daily, weekly, monthly, yearly and long-range. If you don’t have a clear sense of where you are headed

just yet, you will not be able to plan how to get there. Your use of time should be organized to maximize

the chances of achieving your goals.

Time management technique 3: Learn to prioritize Once you have defined your goals, you need to

prioritize them and your activities. Not all of your goals will be equally important. Focus on those goals

that are of major importance to you, and work on the other goals secondarily. Likewise, focus on
activities most important to the achievement of your highest goals and on other activities afterward. Time

management technique 4: If you can't juggle,delegate It’s okay to admit that you’re not superman or

superwoman. We’re only human and we simply cannot do everything at once, no matter how hard we try.

Some people have attempted at juggling too many things at the same time and ended up with work that is

half-baked. Seek the assistance of other people to do the other things for you. Conversely, do not just

accept and say ‘yes’ when people ask you to do things for them when you know you don’t have the time

to do so. Time management technique 5: Saying ‘no’ is not bad If you really have to turn someone or

something down, don’t hesitate to say ‘no’. Assess what is really important to you and go with that,

instead. Some people feel guilty when they say ‘no’. You shouldn’t. It is your right and privilege to turn

somebody down when he or she asks a favor from you. Remember, you own your time. Allowing other

people to dictate what you should do with it is a disservice to yourself. Time management technique 6:

Keep a schedule Once you’ve prioritized your activities, you can then schedule them into you day. Time

of meetings - When will you go to the library? When will you shop for groceries? Don’t forget to

schedule some relaxation and recreation, as well. Time management technique 7: Maximize your rewards

In scheduling your activities, remember what some time management experts say: we get 80% of our

rewards on only 20% of our activities and, conversely, get only 20% of our rewards on 80% of the time

we spend. What this tells us is that we need to make sure we identify and engage in the 20% of the

activities that give us 80% of our rewards before we move to the other activities. Maximize your rewards

by organizing your time. As you can see from the techniques mentioned above, time, while short and

fleeting, is something that can be managed even by mere human beings like us. The best way to cope with

it is to know early on what we want to happen to our lives and which directions we’d like to head, in

order for us to more effectively map out a life plan. If we don’t know what our plans are, then it wouldn’t

really make sense to get into time management because we’ll just end up with one big mess of activities.

Determine what you want first and then seek to manage your time. Remember, every second is precious,

so you need to speed up. It’s for your own sake, anyway.
SELF IMPROVEMENT

1. Creativity - Intuitive or Learned by Dorothy M. Neddermeyer, PhD Have you wondered why some

people seem to have a lot of creativity? Some believe we are born with such gifts and others believe it is

learned. It is probably a combination of both-creative expression is enhanced with the ability to be fully

aware of and present in the moment one is in.

2. Intuitive Decision Making by Dorothy M. Neddermeyer, PhD The majority of people only recognize

decision-making as a powerful step when it is done for major important issues-where to go for vacation,

spending money, changing a job/career, moving, etc. However, it is all the little decisions in your life that

creates where you are today.

3. Danger of the Fear Story by Mark I Myhre Everybody loves a good story. But when it comes to fear,

telling yourself a story about it can be dangerous. Learn how you do it, and how to end it.

4. Being There - The Greatest Gift by Dorothy M. Neddermeyer, PhD The greatest gift you can give

someone is an act of 'just being there.' This concept is nearly unfathomable to many people. Whether your

'just being there' is related to a specific situation or is an ongoing commitment, you each benefit from the

experience. To be there for some one is to 'be there' in challenging times as well as the good times.

5. Innocence by Dorothy M. Neddermeyer, PhD We are born with complete innocence-free of guilt, sin,

with purity of heart and blameless. As we assimilate a myriad of adaptations and indoctrinations from our

family, culture, neighborhood, religion, education, etc., we lose our innocence. By reconnecting with our

inner child, we can experience the world with the same wonder and joy we experienced as a child. 6. We

Were Abused Children - How Do We Recover? by Glen D. Williams Sure, there are rare cases where

kids suffer continuous, extensive abuse over multiple years, but the vast majority of abused children have

experienced at most, a few traumatic sexual or violent abuse events over the course of 18 years of

childhood. I don't mean to minimize what you may have suffered... even one traumatic event is too much.

As tragic as it is, the biggest tragedy is the way we often ruin decades of our lives by not facing it, putting

it in perspective and putting it behind us. Recovery is possible for all of us if we want it enough to work

for it.
7. Intent by Dorothy M. Neddermeyer, PhD Intent is the key to achieving your goals. Frequently we are

doing one thing-thinking that we are creating another. We need to systematically focus on the intent of

our actions at every step. There is nothing wrong with multitasking, which seems necessary with today's

demands. However, balancing multitasking with intentional activity provides valuable insight into the

benefits of doing one thing at a time, being totally present with the task of our intent.

8. Programming Your Mind For Self Development by Pushpa Pal Singh The human mind is the master

computer which controls your body and your actions. It's like an empty hard drive therefore you're

affected by whatever you install into it. The functions you install can be either positive or negative. You

are bombarded with different thoughts, sounds, people, and images all the time. The human mind is such

that it takes into account everything that's around you. What you truly need to learn is how to program

this master computer to ignore the negative thoughts and only concentrate the positive ones. Therefore

what are the steps to controlling this master computer? Read on to find out.

9. Achieve The Impossible - Break The Rules by Pushpa Pal Singh Everyone wants to become special;

everyone has a dream to make it big some day. Everyone get out of his house each day with an aim in his

mind but not all of them end up achieving their goals. Most of us hold ourselves back waiting for the right

moment or the perfect circumstance. But you know what they moment never comes until you make it

happen. Every person wants to become successful and achieve the impossible overnight but you must

understand that it's not as easy as it sounds. You need to take the first step towards your goal first. You

need to make progress, Progress might be slow at first but with time you would realize that the process

speeds up as you get better at it.

10. Having Faith In Your Own Talents by Steven Fu Why are you doing something that you do not like to

do to earn a small amount of money, when you can easily do what you love to do and earn more money.

11. Great Individuals Take Action by Steven Fu Most people have great thoughts to improve their lives

but they just remain as that...

12. What Life Means - What 'Meaning' Means by G.B. Singh Before we ask the question as to what life

means, we must answer the more basic question as to what meaning, in itself, means.
13. How To Be A Strong Communicator by Pushpa Pal Singh You can listen to thousands of people

watch & listen to millions of TV or radio shows but that does not mean that you would be the same when

it comes to the mastery of words. In the process of communication it's all about the delivery of right

words with the right physical expressions. Therefore how to master this art of conversation? The best way

to start is by recording your own voice.

14. Write Your Own Destiny - Take Control Right Now by Pushpa Pal Singh One of the most common

phrase which is very widely used is- "This is my destiny". Many people think their life is pre-written and

whatever events or circumstances they go through are already planned by some higher power. Remember

one simple fact about life - "Circumstances do not make a man they reveal him". Just like this saying

circumstances only give you an indication that your life is not in your control. Circumstances are made by

the man himself. Events don't just happen they are a direct result of the actions taken by you. 15. How to

Change Your Life For Good by Pushpa Pal Singh Are you really happy with your life? Are you living

your dream? Is this really what you wanted out of your life? If you are confused about all these questions

than you definitely need a change. Almost everyone aspires to get the most out of life in whatever shape

or form it might be. But some of us get carried away by the circumstances so much that we don't know

where we are in life and whether we are living our dreams or not. All of us go through several problems

and sometimes it becomes a big obstacle and we forget our dreams and talk about reality. We get so

negative that we forget our dreams and think this is life and we need to survive.

16. Discovered - First Thought by Ralston Heath A skill for a better life.

17. What Is Your Vibration? That Is The Question To Know by Liesl Anderson What are the vibrations

you are putting out into the universe? Find out how to bring into your life peace, happiness, wealth and

more by changing your focus and your vibrations.

18. Dream On - The Top 10 Ways to Reconnect to Your Dreams by Kamin Bell Do you have a dream for

your life? Does it feel like it's too far away to make a reality? Do you have a plan and a vision for

realizing your dreams? I truly know what it's like to have a dream that seems unattainable but that just

won't leave you alone. And, I know the exhilaration of creating a plan and seeing my dream manifest. In
this article you will learn ten ways to reconnect with your dreams and move toward making them come

true. 19. Keeping Control And Building Momentum by Sam S K Khan If you see that something's not

working, you make adjustments. But man, the worst thing you can do is quit.

20. Brainwashed? by H. Bernard Wechsler Are you in danger of becoming a Cyborg?

21. Alternatives to Speed by Mike Scantlebury Who do we think we are fooling? When we rush around

hectically, always hurrying, do we seriously think that people are conned into believing that what we are

doing is important, and where we are going means anything? Are we rushing in order to convince

ourselves that any of it really matters?

22. Hinduism, Karma and the Law of Attraction by Paul Warren Positive thinking, which is an oft quoted

phrase in the law of attraction, also finds its place in Hinduism.

23. FEAR - The Dream Killer! by Royleena Nicholas Many online marketers live in fear on a daily basis,

fear of failure and fear of success. Have your been marketing your heart out, do you feel like you're

making no headway to profit, then perhaps fear is stopping you from reaching the monetary success you

desire. To make money online, it is best to face your negative unproductive thoughts, learn positive

strategies and set goals with a realistic time frame to achieve online success.

24. The Magic Of Love by Helene Rothschild Would you like to receive the magic of love? Are you

willing to give it? Try this - For one day, consciously make an effort to be loving or kind to everyone you

see, with no expectations of receiving anything in return.

25. Freedom or Security by Jeffrey De Lara Financial security or financial freedom? What will you

choose? Are you confident enough to pursue your dream?

26. How To Stop The Inner Critic by Colin Smith A short article that describes how we can change our

'inner critics', enabling us to experience more inner peace.

27. Ways to Connect and Give Back by Joanna Engelman This article is about the importance of

connecting to others and giving back. The most precious part of being alive is being seen and heard and

seeing and hearing others.

28. Get Your Mind Right by Dianna Hobbs Until you get your mind right you'll never be able to get your

life right. Why? Because nothing in your life can exceed your level of thinking. Your reality cannot

supersede your mentality. So, if you want bigger and better results, then you've got to get a bigger and

better vision for your life. You can think your way to a whole new plateau or to an all-time low. Which

will it be?

29. How to Become a Money Magnet and Attract Wealth Effortlessly by Hanif Khaki How to become a

money magnet at the push of a button.

SELF-CHECK – LO 1

DIRECTIONS: Check your knowledge in Sources of Information on the Industry.

Note: Pls. refer to your instructor for the sets of questionnaire.

LEARNING OUTCOME 2

ACCESS, APPLY AND SHARE INDUSTRY INFORMATION

CONTENTS:

Access, apply and share industry information

ASSESSMENT CRITERIA

 Completing demands are prioritized to achieve personal, team and organizational goals and

objectives

 Resources are utilized efficiently and effectively to manage with priorities and commitments

 Practice long economic use and maintenance equipment and facilities are followed as per

established procedures.

CONDITION:

Trainees must be provided with the following.

1. EQUIPMENT

 Simulated laboratory room

 Electronic learning device

 Computer

 Television and video set

2. TOOLS

3. Supplies and Materials

 case studies

 prints and media

  workplace/location

 assessment

4. LEARNING MATERIALS:

 case studies

 prints and media

 workplace/location

 assessment

ASSESSMENT METHOD:

4. Direct Observation

5. Written/Oral Exam

6. Oral questioning

LEARNING EXPERIENCES

Learning Outcome # 2 ACCESS, APPLY AND SHARE INDUSTRY INFORMATION

Learning Activities Special Instructions

INFORMATION SHEET 5.1 -2

IDENTIFY CUSTOMERS NEEDS

Learning Objective: After reading this information sheet, you must be able to:

Are you ready to perform this activity? If ready, take your time and be sure to observe the standard

procedures in all your activities.

1. Read: Information sheet 1

2. Answer: self – Check to assess your knowledge

 3. Refers to Model Answer # 1 for the correct answer of self – check.

INFORMATION SHEET- 1-LO 2

Different sectors of the industry and Services

2.1 Different sectors of the industry and Services available in each sector.

The Primary sector of industry- generally involves the changing process of natural resources into primary

products. Major businesses in this sector include agriculture, agribusiness, fishing, forestry and mining

and quarrying industries.

Primary industry is a larger sector in developing countries for instance, animal husbandry is more

common in Africa than in Japan mining in southern Wales is a case study of how an economy can come

to rely on one form of business. The tertiary sector of industry (also known the service sector on the

service industry) is one of the three main industrial categories of a developed economy the other being the

secondary industry (manufacturing) and primary industry (extraction such as mining, agriculture and

fishing.) Service are defined conventional economic literature as “intangible goods

2.2 Relationship Between Tourisms and Hospitality TOURISM-is traveling for predominantly

recreational or leisure purposes or the provision of services to support this leisure travel. The world

tourism organization defines tourists as people who “travel to and stay and places outside their usual

environment for not more than one consecutive year for leisure business and other purposes, not related to

the exercise of and activity from within the place visited “tourism has a popular global leisure activity and

2004 there was over 763 million international tourist’s arrival. HOSPITALITY - Refers to the

relationship process between a guest and a host and it also refers to the act of practice of being hospitable

with liberality and goodwill. Hospitality frequently refers to the hospitality industry job for hotel,

restaurants casinos, catering resort, clubs and any other service position that deals with tourists. 2.3

Relationship between industry and other industries. INDUSTRY-(from latin industrius, diligent,

industrious.’)is the segment of economy concerned with production of goods. -is the quality, action, or
habit of earnest, steady, and continue attention or devotion to any useful or productive work or task,

manual or mental. -is diligence applied to some vocation, business, or profession, hence, by derived use,

the occupation itself.

2.4 WORKING CONDITIONS Many production jobs in food manufacturing involve repetitive,

physically demanding work. Food manufacturing workers are highly susceptible to repetitive-strain

injuries to their hands, wrists, and elbows. This type of injury is especially common in meat-processing

and poultry-processing plants. Production workers often stand for long periods and may be required to lift

heavy objects or use cutting, slicing, grinding, and other dangerous tools and machines. To deal with

difficult working conditions, ergonomic programs have been introduced to cut down on work-related

accidents and injuries. Furthermore, meat and poultry plants must comply with a wide array of

Occupational Safety and Health Administration (OSHA) regulations ensuring a safer work environment.

Some workers wear protective hats, gloves, aprons, and shoes. In many industries, uniforms and

protective clothing are changed daily for reasons of sanitation. Working conditions also depend on the

type of food being processed. For example, some bakery employees work at night or on weekends and

spend much of their shifts near ovens that can be uncomfortably hot. In contrast, workers in dairies and

meat-processing plants typically work daylight hours and may experience cold and damp conditions.

Some plants, such as those producing processed fruits and vegetables, operate on a seasonal basis, so

workers are not guaranteed steady, year-round employment and occasionally travel from region to region

seeking work. These plants are increasingly rare, however, as the industry continues to diversify and

manufacturing plants produce alternative foods during otherwise inactive periods.

Information to Assist Effective Work Performance

Trade union

A trade union or labor union is an organization of workers. The trade union, through its leadership,

bargains with the employer on behalf of union members ("rank and file" members) and negotiates labor

contracts with employers. This may include the negotiation of wages, work rules, complaint procedures,

rules governing hiring, firing and promotion of workers, benefits, workplace safety and policies. The

agreements negotiated by the union leaders are binding on the rank and file members and the employer

and in some cases on other non-member workers.

Most unions claim a right of exclusivity. The union has the authority to determine who may be a

member of has the authority to determine who may be a member of the union and who may not. Most

unions assert a right to mandate that only its Most unions assert a right to mandate that only its members,

and no others, may be permitted to work at certain jobs. Furthermore, the union contract is exclusive with

regard to the employer, an employer is generally not permitted to seek out the services of another labor

union or permitted to seek out the services of another labor union or hire another competing labor union

even if he is dissatisfied with the performance of the current labor dissatisfied with the performance of the

current labor union. These organizations may be comprised of individual workers, professionals, past
workers, or the unemployed. The most common, but by no means only, purpose of these organizations is

"maintaining or improving the conditions of their employment“ Over the last three hundred years, trade

unions have developed into a number of forms, influenced by differing political and economic regimes.

The immediate objectives and activities of trade unions vary, but may include:

 Provision of benefits to members: Early trade unions, like Friendly Societies, often provided a

range of benefits to insure members against unemployment, ill health, old age and funeral

expenses. In many developed countries, these functions have been assumed by the state; however,

the provision of professional training, legal advice and representation for members is still an

important benefit of trade union membership.

 Collective bargaining: Where trade unions are able to operate openly and are recognized by

employers, they may negotiate with employers over wages and working conditions.

 Industrial Action: Trade unions may organize strikes or resistance to lockouts in furtherance of

particular goals.

 Political activity: Trade unions may promote legislation favorable to the interests of their

members or workers as a whole. To this end they may pursue campaigns, undertake lobbying, or

financially support individual candidates or parties (such as the Labour Party in Britain) for

public office.

History of trade unions

Beginning in the eighteenth century, much of Western society (with most changes occurring earliest

in Britain) witnessed a transformation from an agrarian culture with craft-based production to a

culture shaped by the first industrial revolution. Some of the changes brought on by this new order,

such as new work methods and downward pressure on traditional wage structures, sparked rising

alarm in the crafts and guilds of the time, who feared encroachment on their established jobs.

Additionally, the rapid expansion of industrial society was to draw women, children, rural workers,

and immigrants to the work force in larger numbers and in new roles. This pool of unskilled and
 semiskilled labour spontaneously organized in fits and starts throughout its beginnings, and would

later be an important arena for the development of trade unions.

INDUSTRY RELATIONS ISSUES AND MAJOR ORGANIZATIONS

Specific issues (i) The employers' response To date, many Asian and Pacific entrepreneurs - small,

medium and large - have relied on the low cost of goods and services and speed of delivery as the core of

their competitive advantage. On this basis, an employers' strategy in the area of employment relations

must focus on achieving:

1. appropriate attitudinal and behavioral changes, not only at enterprise, but at other, levels;

2. a modern policy, legislative and institutional framework which ensures an effective industrial relations

system;

3. compensation systems linked to enterprise performance;

4. a more literate, skilled and adaptable workforce, which is capable of experimentation and innovation;

5. more flexible forms of work organization and management; and

6. culturally sensitive management strategies, as firms invest within and beyond the region.

 Attitudinal and behavioral changes Greater worker involvement in the enterprise should be reinforced

by management making stronger efforts to improve relations with workers' representatives (particularly,

trade unions, where they are present). In addition, collective bargaining remains an effective way to

address issues of mutual concern. All of these elements - both IR and HRM - have to be properly

integrated into the corporate culture.

 Modern labor polices, legislation and institutions Employers should be seeking "modern" labor policies,

legislation and institutions which encourage industrial harmony (by emphasizing prevention not

resolution of conflict). In particular, legislation should be proactive and facilitative in relation to the

parties' needs, and avoid unnecessary complexity, while maintaining fair and reasonable minimum

employment standards.
 Compensation systems linked to enterprise performance The trend towards decentralized collective

bargaining and IR arrangements in the region has been based on the need to address efficiency and

productivity issues at their source, the individual enterprise business competitiveness is to be achieved or

maintained. As such payment systems are increasingly seen as integral to HRM policies in enterprises,

and are thereby linked to achieving particular business objectives.

 A skilled and adaptable workforce Education and training will play a vital role in promoting labor

efficiency through the enhancement of workforce skills, and the World Bank has emphasized the

significant link between skills development and a country's manufacturing export capacity (World Bank

1993: 43 - 48). Training of workers in narrow skills is no longer appropriate. Modern technology is

increasingly demanding broader skills and new mixes of previously quite distinct skills. In addition, the

rapid pace of technological change demands an ability to adapt quickly; so, the formation of skills has to

rely not only on initial training, but equally on opportunities for retraining and upgrading existing skills.

 Flexible forms of work organization and management Flexibility at the workplace requires workers to

have several skills and a broader understanding of the production or work process to enable them to carry

out a range of activities. To achieve this outcome, managers and supervisors need to be forward looking,

inform and involve workers, and use approaches which enable people to develop and use properly their

talents and abilities. In particular, they need to pay far greater attention to training and skills development.

The ability to adjust working time arrangements and the identification and removal of restrictive work

and management practices are also important.

 Culturally-sensitive management strategies Globalization involves managers and workers moving from

one country to another. In doing so, they enter into a new society and culture. Some aspects of these

cultures are obvious (e.g., another language, other laws and customs, etc) and can with the necessary

goodwill be adapted to. But there are other elements of culture which are not so visible. They include the

assumptions made and premises relied on by the members of a certain society; values and unwritten codes

of behaviour; and patterns of thinking and problem-solving. They are what the people in that society take
for granted. These elements are the essence of a particular culture and are the most difficult to detect. A

manager or worker coming from and entirely different culture - with its own never-questioned

assumptions and values - may not perceive or understand these elements or have difficulty accepting

them. As such they can be the basis for tension and conflict in the workplace. Managers assuming work

responsibilities in a new country must acquaint themselves with both visible and invisible cultural traits,

and adopt appropriate strategies to ensure that cultural mismanagement considerations do not become a

source of reduced enterprise performance.

 Implementing a reform strategy in implementing a reform agenda based on the above considerations,

individual firms should be encouraged (through, for example, "best practice" programmes) to experiment

in relation to skills development, work organization and other forms of improved IR/HRM practices and

seek to use the outcomes as a basis for broader government or industry programmes to diffuse new

practices on a wider basis. Such initiatives might be undertaken through informal contact with the wider

group of firms with whom they conduct their business, and could include local benchmarking exercises.

(ii) The roles of employers' organizations Employers' organizations, like trade unions, face a difficult

situation in assisting their constituents in the face of the new demands being placed on them by

globalization. A key function of employers' organizations has always been to act as the mouthpiece for

employers in seeking to influence the broad policy environment in a manner conducive to their

constituents' interests (in this respect, it might be noted that the IR function was originally, and in many

cases has remained, the cornerstone of the operations of many employers' organizations). (de Silva

1996:3). To achieve this objective, it is suggested that employers' organizations should organize their

operations around two functional "poles", supported by a range of subsidiary services. Employers'

organizations need to be prepared to have a view on an increasingly broader range of issues (eg, skills

development, including in the context of training and re-training, and covering both delivery and

compensation aspects; industry (including investment and taxation) policy; the implications for business

of privatization strategies; and the like).

(iii) The roles of government and trade unions as noted previously, whatever policies or actions may be

promoted or undertaken by one or more of the industrial relations parties will require a response from or

have repercussions for other parties or interests. This section of the paper examines interactions with

government and trade unions in the context of progressing the agenda of employers' and their

organizations.

The role of government

1. encourage and regulate foreign participation in national economic development

2. ensure that the economic reforms currently being implemented in various countries are accompanied by

proper safety net programmes

3. Decide which industries to stimulate and how they can integrate various macro- and micro-policies

through a network of institutions that promote economic growth with equity (Frenkel and Royal 1996:10).

4. Responsibility to ensure that these standards are met by all employers, and, where those employers are

foreign companies or MNC's, they must be encouraged to adopt socially responsible attitudes in relation

to employment relationships and standards in their host country.

5. To take measures to equip workers with the skills to take up new positions and to move from declining

to new industries, possibly to new localities.

6. Facilitate structural adjustment in an equitable manner (including, for example, tax exemptions and

development subsidies to firms, and subsidies to workers, to assist relocation).

7. Support trade union strategies to encourage democratic governance, awareness raising on key policy

issues and training for union representatives on organizational and technical issues.

8. Support of globalization has to rely on policy planning and delivery services provided by the public

sector.

9. Include trade unions in any public sector reform process and take account of their major concerns.

10. Promote bipartite and tripartite institutions and processes to establish appropriate labour policy and

standards.
(iv.) The role of workers and their organizations There is no question that trade unions still have a role in

Asia and the Pacific. But there is a need for more effective unionism. Unionism which focuses on

working with employers (and their organizations) in implementing strategies to improve enterprise

competitiveness and the quality of work through improvements in work organization, Labour

management relations and skills development, on the basis that an equitable share for workers in

productivity gains will be achieved (Frenkel and Royal 1996:31). This form of unionism is therefore

proactive and strategic in approach, and is no longer concerned with union actions which are restrictive in

nature (eg, seeking, by various means, to limit change). The development of effective unionism (and,

indeed, of trade union movements everywhere) is contingent on the recognition and application of the

rights of freedom of association, to organize and to bargain collectively. The needs of trade union

organizations will vary from country to country in seeking to build effective unions. For example,

awareness raising and training in relation to their role in a market-oriented economy will have a much

higher priority in the case of trade unions in countries in transition. But whatever individual country

circumstances, key objectives of national trade union organizations must be to attract more workers into

unions by improving recruitment, offering better services and communicating more effectively with and

between members and officials. Strong leadership from, and agreement and coordination on priority

strategies among, trade union centres is critical. In order to maintain support and influence at enterprise

level, it will be necessary to build and maintain an active workplace union organization. The availability

of more skilled and technically capable union representatives in the workplace, supported by more

professional and better resourced unions at higher levels will also be crucial in achieving these objectives.

The extent to which trade unions can adopt and achieve advances through this more proactive role will

depend on a number of considerations, including: government policy and attitudes at domestic and

international levels; the response(s) of employers and their organizations; and union leadership,

organization and strategies. However, given the considerable traditional and current difficulties still

facing trade union movements in Asia and the Pacific, a fundamental change in union and worker

fortunes may not arise until individual countries develop and adopt higher cost and higher skill-based
modes of production. This will provide increased opportunities for worker involvement in decision-

making, requiring more democratic and independent representation for the workforce. But it is also likely

that additional legislative prescription to provide labour with a more significant voice at both enterprise

and national levels, and better protection for workers' representatives in undertaking their functions, will

be required. Industrial relations The field of industrial relations looks at the relationship between

management and workers, particularly group of workers represented by a union. -also called

organizational relations the behavior of workers in organizations in which they earn their living.

Perspective theories -When studying the theories of industrial relations, there are three major perspectives

that contrast on their approach to the nature of workplace relations the three views are generally described

as the unitary, pluralist, and Marxist perspective. The Marxist perspective is sometimes referred to as the

conflict model. Unitary perspective In unitarism, the organization is perceive as an integrated and

harmonious whole with the ideal of “one happy family” where are management and other members of the

staff all share a common purpose, emphasizing mutual cooperation. Pluralistic perspective In pluralism

the organization is perceived as being made up of powerful and divergent sub-groups, each with its own

legitimate loyalties and with their own set of objectives and traders. Marxist perspective This view of

industrial relations looks the nature of the capitalist society, where there is a fundamental division of

interest between capital and labor, and sees workplace relations against this background.

CAREER OPPORTUNITIES-is the sum total of all the work you have done and will do in your lifetime.

Most hotel, motel and resort desk clerks received orientation and training on the job. Orientation may

include an explanation of the job duties and information about the establishment, such as arrangement of

sleeping rooms, availability of additional services such as a business or fitness center, and location of

guest facilities. A hospitality management career is highly energy and social. The skills and knowledge

developed in this field study are leadership, marketing qualitive skills, research and evaluation,

programming [recreation, leisure and meetings] planning and policy, legal aspects, and communication.

With preparation in tourism management individuals have skills related to management and leadership

which would contribute to any type of position sought in the tourism industry. The tourism industry is
within the top industries of most countries in the world and provides numerous career opportunities at a

variety levels of service production and management. The curriculum combines strengths in management

with technical skills and internship opportunities in each area. The hospitality and tourism industry is

critical to the world, national, and regional economy. The hospitality and tourism industry is becoming

more complex. Accordingly, demand is increasing for college educated managers.

APTITUDES QUALITIES

 Strong interpersonal skills

 High energy level

 Ability to multi-ask and prioritize

 Ability to work well under pressure

3 QUICK STEPS TO JOB SEEKER SUCCESS!

1. Create your free account. -Put your best foot forward with a free online portfolio. Public or private.

Create your fee account and access all the tools on the site.

2. Research your industry. -Stay up to date on the latest trends and information in your industry by

selecting your career channel below.

3. Search jobs -With your resume and portfolio, you’ll be able to search and contact employers with one

quick step!

RESOURCE CENTER

 Resume make over 5 ways to make a great first impression. -Now more than ever before

candidate seeking positions in the hospitality industry must display professionalism and a

steadfast commitment to quality in every phase of the application process.

 How to master the behavior interview -If you are seeking the job within the competitive

hospitality industry, you need to be aware that employers are frequently turning to the use of

behavioral interviewing rather than traditional modes.

  Maximize your career potential -Advance your career and increase your job opportunities while

continuing to work. Online education is convenient and flexible, allowing you to maintain

professional and personal commitment while pursuing a highly quality education.

 Be on time.

QUALITY ASSURANCE

Quality assurance (QA) is the activity of providing evidence needed to establish confidence among all

concerned, that quality-related activities are being performed effectively. All those planned or systematic

actions necessary to

provide adequate confidence that a product or service will satisfy given requirements for quality. For

products, quality assurance is a part and consistent pair of quality management proving fact-based

external confidence to customers and other stakeholders that a product meets needs, expectations, and

other requirements. QA assures the existence and effectiveness of procedures that attempt to make sure -

in advance - that the expected levels of quality will be reached. QA covers all activities from design,

development, production, installation, servicing to documentation. It introduced the sayings "fit for

purpose" and "do it right the first time". It includes the regulation of the quality of raw materials,

assemblies, products and components; services related to production; and management, production, and

inspection processes. The term Quality Assurance, as used in the United States Nuclear Regulatory

Commission regulation 10 CFR Part 50, Appendix B, comprises all those planned and systematic actions

necessary to provide adequate confidence that a structure, system, or component will perform

satisfactorily in service. Quality assurance includes quality control, which comprises those quality

assurance actions related to the physical characteristics of a material, structure, component, or system

which provide a means to control the quality of the material, structure, component, or system to

predetermined requirements. One of the most widely used paradigms for QA management is the PDCA

(PlanDo-Check-Act) approach, also known as the Shewhart cycle

 Quality management is a method for ensuring that all the activities necessary to design, develop and

implement a product or service are effective and efficient with respect to the system and its performance.

Stakeholder may refer to:

 Stakeholder (corporate), a party who affects, or can be affected by, the company's actions o Stakeholder

theory, identifies and models the groups which are stakeholders of a corporation

 Stakeholder (law), a third party who temporarily holds money or property while its owner is still being

determined

PDCA ("Plan-Do-Check-Act") is an iterative four-step problem-solving process typically used in quality

control. It is also known as the Deming Cycle, Shewhart cycle, Deming Wheel, or Plan-Do-Study-Act

PLAN - Establish the objectives and processes necessary to deliver results in accordance with the

specifications.

DO - Implement the processes.

CHECK - Monitor and evaluate the processes and results against objectives and Specifications and report

the outcome.

ACT - Apply actions to the outcome for necessary improvement. This means reviewing all steps (Plan,

Do, Check, Act) and modifying the process to improve it before its next implementation.

SELF CHECK

TRUE OR FALSE. Write TRUE if the statement is correct and FALSE if the statement is wrong.

It is necessary to know your products and services when identifying customer’s needs.

Active listening means not understanding what the customer’s wants and emotions.

Customer’s desire their needs to be addressed as quickly as possible.

Attendant should be alert in responding to customer’s needs and requests.

Meeting customer’s needs is doing the right thing and doing it right.

ANSWER KEY 5.1-2

1.TRUE

2.TRUE

3.TRUE

4.TRUE

5.TRUE

LEARNING OUTCOME # 3 UPDATE CONTINUOUSLY RELEVANT INDUSTRY

KNOWLEDGE

CONTENTS:

1. How to update continuously relevant industry knowledge

ASSESSMENT CRITERIA

 Training and career opportunities are identified and availed of based on job requirements

 Recognitions are sought/ received and demonstrated as proof of career advancement

 Obtain and renew licenses and/or certifications relevant to job and career

CONDITION:

Trainees must be provided with the following.

5. EQUIPMENT

Internet

6. TOOLS

7. Supplies and Materials

 Certificates and licenses

 Pen and paper

8. LEARNING MATERIALS:

• Manuals

• Books

• Video (CD)

ASSESSMENT METHOD:

• Direct Observation

• Written/Oral Exam

• Oral questioning

LEARNING EXPERIENCES

Learning Outcome 3 Update continuously relevant industry knowledge

Learning Activities Special Instructions

Are you ready to perform this activity?

If ready, take your time and be sure to observe the standard procedures in all your activities.

4. Read: Information sheet 1

5. Answer: self – Check to assess your knowledge

6. Refers to Model Answer # 1 for the correct answer of self – check.

SELF-CHECK

Learning Outcome 3 (Update continuously relevant industry knowledge) Requirement: Select two resorts

existing in our province and update your knowledge by knowing the ff:

 Short history of resorts you’ve been selected.

 Services offered for their client or guests

 Accommodations
 Compensation offered by the establishment towards their employees.

 Amenities available/in one department (based on your field of specialization)

 Attach some pictures of amenities of the resort you’ve selected Note: - All information must be

computerized and submit it to your instructor in a form of soft copy. - You can use some sources of

information as your reference/tools/materials of information.

RECORDS OF ACHIEVEMENT

Module Title: DEVELOPING AND UPDATING INDUSTRY KNOWLEDGE

LO 1 : Identify and access key sources of information on the industry

Assessment Criteria:

1.5 Sources of information on the industry are correctly identified and accessed.

1.6 Information to assist effective work performance is obtained in line with job requirements

1.7 Specific information on sector of work is accessed and updated

1.8 Industry information is correctly applied to day-to-day work activities

2.3 Informal and/or formal research is used to update general knowledge of industry

2.4 Updated knowledge is shared with customers and colleagues as appropriate and incorporated into

day-to-day working activities

COMMENTS:

Learner has satisfied the above performance criteria.

Learner’s has Signature:

Trainer’s Signature:
Date:

LEARNER’S DIARY

DIARY NOTES
Records important dates, jobs undertaken and other workplace events that will assist you in providing

further details.