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Guide:
College-Level
Examination
Program®
2015-16
Principles of
Marketing
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Principles of Marketing
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7. A fertilizer manufacturer who traditionally 10. In which of the following situations is the
markets to farmers through farm supply dealers number of buying influences most likely to be
and cooperatives decides to sell current products greatest?
to home gardeners through lawn and garden
shops. This decision is an example of (A) A university buys large quantities of paper
for computer printers on a regular basis.
(A) market penetration (B) A computer manufacturer is building a new
(B) market development headquarters and is trying to choose a line
(C) product development of office furniture.
(D) diversification (C) A consumer decides to buy a different brand
(E) vertical integration of potato chips because they are on sale.
(D) A retail chain is searching for a vendor of
8. A manufacturer who refuses to sell to dealers its lower-priced cleaning supplies.
popular line of office copiers unless the dealers (E) A purchasing manager has been asked to
also agree to stock the manufacturer’s line of locate a second source of supply for
paper products would most likely be guilty of corrugated shipping cartons.
which of the following?
(A) Deceptive advertising 11. Which of the following best describes the
(B) Price discrimination process of selecting target markets in order
to formulate a marketing mix?
(C) Price fixing
(D) Reciprocity (A) Strategic planning
(E) Tying contracts (B) Product differentiation
(C) Market segmentation
9. Which of the following is an intermediary in the (D) Marketing audit
distribution channel that moves goods without (E) SWOT analysis
taking title to them?
(A) Agent 12. Cooperative advertising is usually undertaken by
(B) Wholesaler manufacturers in order to
(C) Merchant
(A) secure the help of the retailer in promoting a
(D) Retailer given product
(E) Dispenser (B) divide responsibilities between the retailers
and wholesalers within a channel of
distribution
(C) satisfy legal requirements
(D) create a favorable image of a particular
industry in the minds of consumers
(E) provide a subsidy for smaller retailers that
enables them to match the prices set by
chain stores
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13. A marketer usually offers a noncumulative 16. The demand for industrial goods is sometimes
quantity discount in order to called “derived” because it depends on
(A) reward customers for repeat purchases (A) economic conditions
(B) reduce advertising expenses (B) demand for consumer goods
(C) encourage users to purchase in large
(C) governmental activity
quantities
(D) availability of labor and materials
(D) encourage buyers to submit payment
producer to consumer
locations
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20. If a firm is using penetration pricing, the firm is 24. Market segmentation that is concerned with
most likely trying to achieve which of the people over 65 years of age is called
following pricing objectives?
(A) geographic
(A) Product quality leadership (B) socioeconomic
(B) Market-share maximization (C) demographic
(C) High gross margin (D) psychographic
(D) Status quo (E) behavioral
(E) Geographic flexibility
25. The XYZ Corporation has two chains of
21. If a company decides to allocate more resources restaurants. One restaurant specializes in family
to personal selling and sales promotion by its dining with affordable meals. The second
resellers, which of the following strategies is it restaurant targets young, single individuals, and
using? offers a full bar and small servings. The XYZ
Corporation uses which form of targeted
(A) Pull strategy marketing strategy?
(B) Push strategy
(A) Mass marketing
(C) Direct selling strategy
(B) Differentiated marketing
(D) Indirect selling strategy
(C) Undifferentiated marketing
(E) Integrated marketing communication
(D) Customized marketing
(E) Concentrated marketing
22. Marketing strategy planning includes
(A) supervising the activities of the firm’s 26. The marketing director of a manufacturing
sales force company says, “If my wholesaler exceeds the
(B) determining the most efficient way to sales record from last month, I agree to give him
manufacture products a paid trip to the Bahamas.” This technique is a
(C) selecting a target market and developing the form of
marketing mix
(A) sales promotion
(D) determining the reach and frequency of
(B) advertising
advertising
(C) personal selling
(E) monitoring sales in response to a price
change (D) direct marketing
(E) public relations
23. A brand that has achieved brand insistence and
is considered a specialty good by the target 27. Using a combination of different modes of
market suggests which of the following transportation to move freight in order to exploit
distribution objectives? the best features of each mode is called
(A) Widespread distribution near probable (A) conventional distribution
points of use (B) developing dual distribution
(B) Exclusive distribution (C) selective distribution
(C) Intensive distribution (D) intermodal transportation
(D) Enough exposure to facilitate price
(E) freight forwarding
comparison
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28. Which of the following is a major disadvantage 32. Reference groups are more likely to influence a
associated with the use of dual distribution? consumer’s purchase when the product being
purchased is
(A) It is usually very expensive.
(B) It can cause channel conflict. (A) important
(C) It provides limited market coverage. (B) inexpensive
(D) It is only appropriate for corporate channels. (C) familiar
(D) intangible
(E) Some distribution channel functions are not
completed. (E) socially visible
29. The estimated market value of a brand is best 33. Which of the following is true of the product
described as brand life cycle?
common stock
(D) profile the market as a whole to optimize
marketing efforts
(E) allocate marketing resources to meet the
31. Which of the following approaches for entering needs of specific segments
international markets involves granting the rights
to a patent, trademark, or manufacturing process
to a foreign company?
(A) Exporting
(B) Franchising
(C) Licensing
(D) Joint venturing
(E) Contract manufacturing
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35. A marketing expert said that he could have 39. Maxine suddenly realizes that she is out of paper
advertised a brand of soap as a detergent bar towels. She remembers that she last bought
for men with dirty hands, but instead chose to Max Dri Towels, so she stops at the store and
advertise it as a moisturizing bar for women with picks up another roll of Max Dri on her way
dry skin. This illustrates the marketing principle home from work. In this example, Maxine uses
known as what form of information search in her decision
process?
(A) product positioning
(B) sales promotion (A) Limited problem solving
(C) cannibalization (B) Extended problem solving
(D) deceptive advertising (C) Internal information search
(E) undifferentiated marketing (D) Compensatory information search
(E) Information search by personal sources
36. The process of identifying people or companies
who may have a need for a salesperson’s product 40. The ability to tailor marketing processes to fit
is known as the specific needs of an individual customer is
called
(A) cold calling
(B) presenting (A) customization
(C) approaching (B) community building
(D) prospecting (C) standardization
(E) targeting (D) mediation
(E) product differentiation
37. Which of the following is a primary
disadvantage of direct marketing? 41. Which of the following is true of price
skimming?
(A) It is difficult to measure response.
(B) It is not personal. (A) It requires intermediaries to provide
kickback payments.
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43. To save time and money, a marketing research 46. Which of the following most accurately
team uses data that have already been gathered describes agent wholesalers?
for some other purpose. Which type of data is
the team using? (A) They take title to goods that they sell to
other intermediaries.
(A) Sample (B) They do not take title to goods that they sell
(B) Primary to other intermediaries.
(C) Secondary (C) They take title to goods that they sell to final
(D) Survey consumers.
(E) Experiment (D) They do not take title to the goods that they
sell on commission to final consumers.
44. Positioning refers to (E) They manufacture the goods that they sell to
final consumers.
(A) the perception of a product in customers’
minds
(B) the store location in which a marketing 47. Which of the following are key characteristics of
manager suggests a product be displayed services?
(C) where the product is placed on the shelf (A) Cost, time, quality, and value
(D) which stores will distribute a company’s (B) Uncertainty, variability, and standardization
product (C) Intangibility, durability, and standardization
(E) where the new product is first advertised
(D) Intangibility, perishability, and variability
(E) Tangibility, variability, and uncertainty
45. Which of the following best describes members
of a buying center?
48. The growth of service industries is primarily the
(A) Everyone involved in making the purchase result of
decision
(B) Everyone involved in signing contracts (A) increasingly complex and specialized
customer needs
(C) Everyone employed in the purchasing
department (B) a rise in income and the degree of customer
(D) Direct reports of the vice president of input
purchasing (C) rapid growth of population and government
(E) Technical experts who advise on product tracking systems
specifications (D) increased use of labor-intensive technology
(E) decreasing demand for equipment-based
services
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50. While writing a marketing plan, Melanie 54. Harmony Households is the largest home
decides that the marketing objective should improvement retailer in China. Because of its
be “to increase market share by 5 percent.” size and market power, the firm can insist upon
A weakness in this objective is that desired product features, delivery schedules, and
price points from its suppliers. Harmony
(A) it is not measurable Households is
(B) it should be related to brand image rather
than market share (A) a primary intermediary
(C) it does not specify a time period (B) an agent retailer
(D) if the product is an industrial product, the (C) a multilevel distributor
objective should specify product quality (D) a channel captain
(E) it does not address all elements of the (E) a dominant distributor
business plan
55. Which of the following is NOT a segmentation
51. Which of the following is the first step in the criterion or consideration used for choosing a
sales process? target market?
(A) Prospecting (A) Market accountability
(B) Sales presentation (B) Market identifiability and measurability
(C) Gaining commitment (C) Market substantiality
(D) Approach (D) Market accessibility
(E) Precall planning (E) Market responsiveness
52. Which of the following is an example of 56. Rachel Terry, regional manager at Wilcon
business-to-business buying? Solvents, Inc., compares last quarter’s sales with
the levels projected in the firm’s marketing plan.
(A) John buys a new home stereo. She identifies three solvent brands whose sales
(B) Hannah pays for a new television by are below projections and initiates a series of
monthly installment. inquiries to discover the reasons for the shortfall.
(C) Daniel decides on which college to attend. Ms. Terry is engaged in which stage of the
(D) Avery purchases a new office desk for strategic marketing process?
his company. (A) Environmental scanning
(E) Corey buys a soft drink from a vending (B) Opportunity analysis
machine.
(C) Planning
(D) Implementation
53. President John F. Kennedy’s assertion that (E) Control
consumers have certain rights led to legislation
that guaranteed all of the following EXCEPT
the right to
(A) be informed
(B) be heard
(C) choose
(D) bargain
(E) safety
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57. Richard Weiss, SA, is a Swiss watch 60. On its e-commerce Web site, XYZMusic.com
manufacturer. One of its two major brands sells songs from new artists who produce their
offers ruggedness, reliability and durability own music. The site also hosts ads from other
to active sports enthusiasts. The other offers e-businesses. The ads presented to a user depend
elegance and stylishness to fashion conscious on the type of music the user is reviewing.
consumers. Which of the following segmentation XYZMusic.com collects ad revenue when users
approaches is this firm using? follow links in the ads to the advertisers’ Web
sites. XYZMusic.com’s advertising revenue is
(A) Demographic based on
(B) Geographic
(A) cost-per-thousand exposures
(C) Usage
(B) click-through rates
(D) Benefits sought
(C) ad presentation rates
(E) Socioeconomic
(D) unique site-visitor data
(E) site-traffic data
58. Compared with agent intermediaries, merchant
intermediaries
61. Which of the following organizations
(A) sell only to organizational customers administers the GATT (General Agreement
(B) sell only in export markets on Tariffs and Trade) ?
(C) are employees of the manufacturer
(A) The United Nations
(D) are compensated by a commission on sales
(B) The European Union
(E) take title to the goods they sell
(C) The World Trade Organization
(D) The North American Free Trade Agreement
59. Gabriella’s is an Italian producer of fashion (E) The Securities and Exchange Commission
jeans. In this highly competitive market, the
firm wishes to match the advertising efforts of
its competitors by achieving a share of voice 62. At the most basic level, products and services
(promotion) which is roughly equal to its share should be viewed as a collection of
of market (sales). This approach to promotional
budgeting is called (A) attributes
(B) expectations
(A) all you can afford
(C) benefits
(B) percent of sales
(D) features
(C) allocation per unit
(E) promises
(D) competitive parity
(E) objective and task
63. The primary function of promotion is to
(A) sell products and services
(B) create awareness
(C) inform, persuade, and remind
(D) make a demand more elastic
(E) eliminate competition
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64. A marketing strategy is composed of both 68. Which of the following lists the correct sequence
of steps in the consumer decision-making
(A) a target market and market opportunities process?
(B) a target market and related marketing mix
(A) Need recognition, evaluation, purchase
(C) a target market and SWOT analysis
decision, invoked set, postpurchase behavior
(D) a marketing mix and required resources
(B) Felt need, response to stimulus, evaluation
(E) a marketing mix and competition of alternatives, postpurchase decision,
purchase behavior
65. Which of the following is NOT an advantage of (C) Alternative invoked set, need recognition,
Internet advertising as compared with traditional purchase decision, postpurchase evaluation
advertising? (D) Information search, need positioning,
evaluation of alternatives, product purchase
(A) Target-market selectivity
decision, postpurchase satisfaction
(B) Tracking ability
(E) Need recognition, information search,
(C) Exclusivity evaluation of alternatives, purchase,
(D) Deliverability postpurchase behavior
(E) Interactivity
69. Consumers tend to be more satisfied with their
66. Which of the following statements most purchase of a product when
accurately describes antidumping laws?
(A) cognitive dissonance develops after the
(A) They set the price that foreign producers purchase
must charge. (B) the price of the product falls after the
imported products.
(C) they research the product before the
competing on the basis of price. (D) their opinions are inconsistent with their
(D) They prevent foreign-manufactured goods values
from selling at below cost. (E) there is no further contact with the seller
(E) They protect consumers from cheaply
manufactured foreign products. 70. Which of the following is true of global
marketing standardization?
67. In selling a new global logistics information
(A) It occurs more frequently with consumer
system to a large client, the national account
products than with industrial goods.
manager of a leading supply chain management
vendor learns that client executives from (B) It encourages individualized variation in the
marketing, production, human resources, product, packaging, and pricing for each
finance, and business strategy will participate in nation or local market.
the decision-making process. Which of the (C) It addresses legal and cultural differences.
following terms best describes the scope of the (D) It assumes that global consumers
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71. The three types of marketing research are 75. If two brands move closer to each other on a
perceptual (positioning) map, it means that they
(A) explanatory, normative, and descriptive have become
(B) predictive, normative, and innovative
(A) less perceptually alike
(C) interactive, diagnostic, and predictive
(B) closer in price
(D) proactive, interactive, and reactive
(C) more objectively alike
(E) exploratory, descriptive, and causal
(D) less likely to be direct competitors
(E) more similarly perceived by consumers
72. A product is classified as a business product
rather than a consumer product based on its
76. Lutèce Brands, Inc., acknowledges that its
(A) tangible and intangible attributes French pastries may contribute to health
(B) life-cycle position problems in some of its customers, but the
(C) promotion type company claims that the benefits (such as
(D) pricing strategy personal pleasure and taste) outweigh the risks.
The company’s approach to moral reasoning is
(E) intended use best described as
(A) moral idealism
73. Which one of the following changes would most
likely motivate a firm to reposition a brand? (B) utilitarianism
(C) categorical imperative
(A) Shifting demographics (D) enlightened self-interest
(B) Stock market fluctuations (E) situational ethics
(C) An economic downturn
(D) Changes in available financial resources
77. Which of the following lists the correct order of
(E) Rising sales the steps of the target marketing process?
(A) Segmentation, positioning, and targeting
74. An advertisement for prospective applicants to a
college shows individual students along with the (B) Targeting, segmentation, and positioning
slogan “I am getting ready to seize my destiny.” (C) Positioning, targeting, and segmentation
The ad appeals to which need in Maslow’s (D) Segmentation, targeting, and positioning
hierarchy? (E) Positioning, segmentation, and targeting
(A) Physiological
(B) Esteem 78. Which of the following types of marketing
(C) Social affiliation communications tends to have the shortest-term
(D) Self-actualization focus and objectives?
(E) Safety (A) Brand advertising
(B) Public relations
(C) Sales promotion
(D) Event sponsorship
(E) Corporate advertising
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Directions: Select a choice and click on the blank in Directions: Choose among the corresponding
which you want the choice to appear. Repeat until all environments in the columns for each entry by
of the blanks have been filled. A correct answer must clicking on your choice. When you click on a blank
have a different choice in each blank. cell a check mark will appear. No credit is given
unless the correct cell is marked for each entry.
79. Place the four steps in the marketing research
process in the correct order. 80. For each of the following events, indicate which
kind of environment it belongs to.
Determine the research design.
Define the problem. Sociocultural Economic Technological
Environment Environment Environment
Collect data.
The development
Choose the data collection method. of new production
techniques
The growing
Latino population
Rising mortgage
rates
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Study Resources
Answer Key
The growing
Latino population
Rising mortgage
rates
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Test Measurement Overview result of a Standard Setting Study, the most recent
having been conducted in 2007. The recommended
Format credit-granting scores are based upon the judgments
of a panel of experts currently teaching equivalent
There are multiple forms of the computer-based test, courses at various colleges and universities. These
each containing a predetermined set of scored experts evaluate each question in order to determine
questions. The examinations are not adaptive. There the raw scores that would correspond to B and C levels
may be some overlap between different forms of a of performance. Their judgments are then reviewed by
test: any of the forms may have a few questions, a test development committee, which, in consultation
many questions, or no questions in common. Some with test content and psychometric specialists, makes a
overlap may be necessary for statistical reasons. final determination. The standard-setting study is
described more fully in the earlier section entitled
In the computer-based test, not all questions “CLEP Credit Granting” on page 5.
contribute to the candidate’s score. Some of the
questions presented to the candidate are being Panel members participating in the most recent study
pretested for use in future editions of the tests and were:
will not count toward his or her score.
Richard Dailey University of Texas at Arlington
Scoring Information Laura Earner Saint Xavier University
CLEP examinations are scored without a penalty for Nathan Himelstein Essex County College
incorrect guessing. The candidate’s raw score is DeAnna Kempf Middle Tennessee State
simply the number of questions answered correctly. University
However, this raw score is not reported; the raw Michael Levas Carroll College
scores are translated into a scaled score by a process Erika Matulich University of Tampa
that adjusts for differences in the difficulty of the Brenda McAleer University of Maine at Augusta
questions on the various forms of the test. Sunder Narayanan New York University —
Stern School of Business
Scaled Scores Pookie Sautter New Mexico State University
Melinda Schmitz Pamlico Community College
The scaled scores are reported on a scale of 20–80.
Susan Sieloff Northeastern University
Because the different forms of the tests are not
Ian Sinapuelas Washington State University
always exactly equal in difficulty, raw-to-scale
conversions may in some cases differ from form to Carl Sonntag Pikes Peak Community College
form. The easier a form is judged to be, the higher Gary White Bucks County Community
the raw score required to attain a given scaled score. College
Table 1 indicates the relationship between number Mark Young Winona State University
correct (raw score) and scaled score across all forms. Martha Zenns Jamestown Community College
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Table 1: Principles of Marketing
Note: The number-correct scores for each scaled score on different forms may vary depending on form difficulty.
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