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Sprinkler Emotios
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Don't: Don't:
• Give Advice/Problem Solve • Just move on and forget about it to
• Minimize the situation and/or feelings avoid “stirring the pot” again
• Act as the “Impartial judge” (Side with the enemy)
• Withdraw from the situation
Do:
• Help them name three to five
• Try to cheer them up emotions and why they might be
• Criticize (Kick while down) having them. (“Are you feeling
• Get Defensive frustrated because...?”)
• Find a way to be on their side
Do: • Give advice sparingly after getting
their permission (“Would you like
• Think “Sprinkler Moment!” some advice?)
• Validate their feelings (“I would be annoyed too!”) • Give a hug/pat on the back/etc.
• Be empathetic (“That sounds terrible, I'm sorry
you are going through this”)
• Support non-verbally by just sitting nearby

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