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C APSTONE M ICRO T URBINE

M ODEL C65
T ROUBLESHOOTING G UIDE

Part Number 430013 (Rev F)


C APSTONE M ICRO T URBINE
M ODEL C65
T ROUBLESHOOTING G UIDE
This manual applies to the Capstone Model C60/C65 MicroTurbine with operating soft-
ware version 5.0 and higher, and Stand Alone option, if so equipped. This manual is also
applicable to Model C60/C65 systems running with software lower than version 5.0 that
have upgraded to Woodward valve. Legacy systems running lower than software version
5.0 may need to refer to the previous version of this manual for some fault codes (only if
the fault code number/description displayed on your system does not match what is listed
in this current version of the manual).

September 2010

Capstone Turbine Corporation


21211 Nordhoff Street, Chatsworth, California 91311, USA
Telephone: (818) 734-5300
Facsimile: (818) 734-5320
Website: www.capstoneturbine.com

Capstone Technical Support


Telephone: (818) 407-3600
Facsimile: (818) 734-5382
Toll Free Telephone: (866) 4-CAPSTONE or (866) 422-7786
E-Mail: service@capstoneturbine.com

Note: This information is proprietary to Capstone Turbine Corporation. Neither


this document nor the information contained herein shall be copied, disclosed
to others, or used for any purposes other than the specific purpose for which
this document was delivered. Capstone reserves the right to change or modify
without notice, the design, the equipment specifications, and/or the contents of
this document without incurring any obligation either with respect to equipment
previously sold or in the process of construction.
TABLE OF CONTENTS
Safety Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Troubleshooting Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Related Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Troubleshooting a MicroTurbine that Does Not Wake Up . . . . . . . . . . . . . . . . . . . . . . 1-6
Troubleshooting a MicroTurbine with Low Output Power . . . . . . . . . . . . . . . . . . . . . 1-18
Fault Codes and System Severity Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-21
Troubleshooting with Fault Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-23
List of System Fault Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-24
Software Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-29
System Block Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-30
Series 1000 Fault Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Control Board Faults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Series 2000 Fault Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Power Board Faults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Series 3000 Fault Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Sensor Faults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Series 4000 Fault Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Software Faults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Series 5000 Fault Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Package Faults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Series 6000 Fault Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Operational Faults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Series 7000 Fault Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1
User Initiated Faults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1
Series 8000 Fault Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1
Solenoid Faults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1
Series 9000 Fault Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-1
Generator Faults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-1
Series 10000 Fault Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-1
Inverter Faults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-1
Series 11000 Fault Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-1
Communications Faults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-1
Series 12000 Fault Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13-1
Battery Device Faults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13-1
Series 16000 Fault Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14-1
LFC Fuel Faults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14-1
Series 17000 Fault Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15-1
Integrated CHP Faults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15-1

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 1-1 Model C65 Troubleshooting Guide

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
SAFETY INSTRUCTIONS

Symbols
The following symbols are used throughout the It is your responsibility to become familiar with
Capstone MicroTurbine™ manuals to alert you to these hazards and with how to safely operate
potential hazards to people or equipment and tips this equipment.
for proper operation of the equipment:
Read and understand the Installation and Start-up
documentation thoroughly before operating this
ELECTRICAL WARNING: Identifies an equipment!
electrical hazard which can result in
personal injury or death. General Precautions
• Keep ABC rated fire extinguishers handy.
• Make sure all gas connections are tight, leak
WARNING: Identifies a hazard which free, and protected from physical stress.
can result in personal injury or death. • Make sure all electrical connections are tight,
clean, dry, and protected from weather and
physical stresses.
• Allow only qualified personnel access to the
inside of the enclosure.
CAUTION: Alerts you to a hazard • Obey all warning labels.
which can result in equipment damage.
• Keep the equipment clean. Do not allow any
flammable materials to remain inside the enclo-
sure.
• Do not operate or work on the equipment when
TIP/NOTE: Alerts you to information mentally or physically impaired, or after con-
which can optimize your operation of suming either alcohol or drugs.
the equipment.
• Make sure all fasteners are installed and prop-
erly tightened.
• Follow all applicable local, state and federal
Introduction
codes and regulations.

Electricity is a powerful and potentially lethal form O u t p u t Vo l t a g e


of energy. Caution should always be exercised and
The output voltage and residual capacitor voltage
proper procedures followed whenever working on
of this equipment is deadly! All output connections
or around electrical equipment. Unsafe acts could
must be made in accordance with applicable
cause injury or death.
codes.
Natural gas is a clean and efficient means of
Use extreme caution when working on electrical
storing and transporting energy. Natural gas is
equipment. Remove jewelry, make sure clothing
flammable and explosive. Following established
and shoes are dry and stand on an insulated
procedures when working around natural gas will
platform on the ground or floor. Always verify that
limit chances of accidental injury or death.
circuits are de-energized with a voltmeter, before
Hot surfaces, batteries, etc. all present hazards connecting, disconnecting, or servicing the
which can result in severe personal injury or death. equipment.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 1-2 Model C65 Troubleshooting Guide

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
Natural Gas
Keep flames, cigarettes, sparks, pilot lights, WARNING: Ensure that all of your
electrical arc-producing equipment, switches or company’s hot surfaces and exhaust
tools, and all other sources of ignition well away system safety procedures are followed
from areas where natural gas fumes are present when performing any troubleshooting
and from areas sharing ventilation. on the system.
Natural gas lines must be secured, free of leaks,
and separated or shielded from electrical wiring.
Use black iron or other approved pipe and AGA
Ser vicing
approved procedures to install the natural gas The MicroTurbine enclosure should be opened
supply lines for the Capstone MicroTurbine™. only by Capstone Authorized Service Providers.
Check local codes. A qualified fitter may be The system can include multiple sources of power.
required in some jurisdictions. Before connecting, disconnecting, or servicing the
If you smell natural gas, immediately cease MicroTurbine:
operation of the equipment, close the fuel isolation 1. Command the MicroTurbine system OFF.
valve, and locate and repair the source of the leak 2. Open and lock the dedicated disconnect switch
or call a qualified professional. to isolate the MicroTurbine from utility grid or
loads.
WARNING: Ensure that all of your 3. If the MicroTurbine is equipped with batteries,
company’s fuel handling safety open the battery isolation switch and unplug
procedures are followed when the battery cable.
performing troubleshooting on the 4. Wait five (5) minutes.
system components. The fuel is highly
flammable and no open flame or 5. Verify with voltmeter that no voltage is present
smoking should be allowed near the on any electrical terminals.
system components.
NOTE: Refer to MicroTurbine User’s
Exhaust Manual (400001) for additional safety
information.
Learn the symptoms of carbon monoxide
poisoning. Make sure there is an ample fresh air
supply when installing the equipment indoors (refer
to the Installation documentation for details).
The exhaust stream and the exhaust piping are hot
enough to cause personal injury and fires. Keep
people, equipment, structures, trees, etc. well
away from the exhaust.
When installed indoors, the exhaust must be
vented to the outside per the National Fire
Protection Association (NFPA) requirements.
Exhaust connection data, temperatures, piping
requirements, etc., are found in the Installation
documentation.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 1-3 Model C65 Troubleshooting Guide

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
TROUBLESHOOTING PROCEDURES

Over view
The Troubleshooting Guide is intended to provide WARNING: Troubleshooting Capstone
Capstone Authorized Service Providers (ASP’s) MicroTurbines may only be performed
with the knowledge to troubleshoot the by Capstone Authorized Service
MicroTurbine using the system fault codes. Providers (ASP’s). To prevent the risk
of personal injury or death, or damage
This manual consists of the following sections:
to equipment, observe all safety
• Troubleshooting Procedures precautions as described in the Safety
Instructions section of this manual and
• Series 1000 through 12000 and Series
the Safety Information section of the
16000 and 17000 Fault Codes MicroTurbine User’s Manual (400001).
The Troubleshooting Procedures section address- Consult Capstone Technical Support if
es the following topics: you are in doubt when performing any
part of the troubleshooting procedures.
• Troubleshooting a MicroTurbine that Does
Not Wake Up
• Troubleshooting a MicroTurbine with Low Related Infor mation
Power Output
• Fault Codes and System Severity Levels Information pertaining to the repair and
replacement of parts is found in the MicroTurbine
• Troubleshooting With Fault Codes
service documentation.
• List of System Fault Codes
Information pertaining to proper installation, initial
• Software Menus
commissioning, and establishing set up
• System Block Diagrams parameters for the MicroTurbine is found in the
The fault codes section of the manual addresses Capstone Technical Reference documentation.
details of fault code troubleshooting techniques for Information pertaining to the system operation by
Series 1000 through 12000 and Series 17000 fault owners/users is found in the MicroTurbine User’s
codes. Manual (400001).
Troubleshooting a Capstone MicroTurbine occurs To obtain Service Bulletins refer to the Capstone
in distinct stages as follows: website at: www.microturbine.com
1. Define the problem by identifying the symp- To request additional help please contact:
toms.
2. Search for the probable causes. Capstone Technical Support
3. Analyze the probable causes. Telephone: (818) 407-3600
4. Implement repair solutions which may include
Facsimile: (818) 734-1080
adjustments, repairs, or replacements.
Toll Free Telephone: (877) 282-8966
Tip: Always try to troubleshoot and E-mail: service@capstoneturbine.com
correct the external components first.
Then try to troubleshoot the more
complex internal assemblies.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 1-4 Model C65 Troubleshooting Guide

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
Tr o u b l e s h o o t i n g a M i c r o Tu r b i n e
that Does Not Wake Up

Overview Grid Connect Mode


This section outlines instructions for trouble- Troubleshoot the Grid Connect mode as follows:
shooting a MicroTurbine that does not wake up,
i.e., there is no display of fault codes or RS-232 A. Measure Grid Voltage
communication to receive a fault code. 1. Set the Digital Multimeter (DMM) to measure
AC voltage.
NOTE: Perform ALL of the following
troubleshooting instructions since there 2. Measure each phase of the grid connection at
may be more than one problem causing the User Connection Bay junction box to the
a MicroTurbine not to wake up. chassis ground (L1 to ground, L2 to ground,
and L3 to ground). Each phase should typically
measure 277 VAC.
Using a Digital Multi Meter (DMM), perform ALL of
3. Measure each combination of line to line volt-
the following troubleshooting instructions. Record
ages (L1 to L2, L1 to L3, L2 to L3). Each
all your observations and measurements as you
should typically measure 480 VAC.
perform each step. Contact Capstone Technical
Support for further assistance as required.

NOTE: When calling Capstone for


further assistance, have the results from
ALL of the following tests available for Power Bay
consultation with a Technical Support (UCB)
Representative.

Refer to MicroTurbine assemblies and the System


Block Diagrams on the following pages as L1 L2
required.
N L3
WARNING: To prevent the risk of
personal injury or death, or damage to
equipment, always turn OFF power to PE/G
MicroTurbine and verify that circuits are
de-energized with a voltmeter, before
connecting, disconnecting, or servicing
the equipment.

Power Bay (UCB)

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 1-5 Model C65 Troubleshooting Guide

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
B. Check Precharge Circuit Inside UCB C. Check Power Board
(If Installed) Check the Power Board on each of the ECM, LCM
and BCM assemblies as follows:
This step applies to the later Model C60
MicroTurbine systems with a Precharge Circuit 1. With the 480 VAC power applied, measure the
(shown below) installed inside the High Voltage DC DC voltage across each of the four Capacitors
section of the UCB. (between the Cap+ and Cap-) on the Power
Board. It should measure approximately 1/2 of
the bus voltage. At 480 VAC grid voltage, the
PCBA bus voltage should be 670 VDC (on systems
without Precharge Circuit inside UCB), or 650
VDC (on newer systems with Precharge Circuit
inside UCB).
Fuse (2) The voltage across each capacitor should
measure 318 to 352 VDC (on systems without
Precharge Circuit inside UCB) or 309 to 341
VDC (on newer systems with Precharge Circuit
UCB to inside UCB). If any of the capacitor voltages is
DC Bus out of range, replace the Power Board.
Connection
2. On ECM Power Board, check fuses F1 and F2
(as shown on ECM figure in Step F). Replace
Circuit fuses if blown.
Breaker
REMOVE ALL INPUT POWER TO SYSTEM FOR
THE REMAINING STEPS.
Precharge Circuit
(UCB not shown) WARNING: Remove ALL input power
to the system before performing the
following steps. Failure to turn OFF
1. Check the circuit breaker to see if it has tripped power may cause personal injury or
(OFF). If so, turn OFF power to MicroTurbine, death, or damage to equipment.
and reset the circuit breaker. Turn ON power to
MicroTurbine. Recheck for AC voltages, as in
Step A. D. Check for Shorts in the System
2. If the circuit breaker trips again, then go to 1. Set the Digital Multimeter to measure ohms.
Step D. 2. Check each phase to ground for shorts (L1 to
3. If the circuit breaker has not tripped, check for ground, L2 to ground, and L3 to ground). Each
blown fuses by checking the DC voltage should read in Mega ohms.
between fuses F1 and F2 at both the upper 3. Measure phase to phase for shorts (L1 to L2,
and lower ends. Replace fuses if blown. L1 to L3, L2 to L3). Each should read in Mega
4. If fuses F1 and F2 are not blown, and no DC ohms.
voltage is present, check the AC voltage at
terminals E1 and E2. If AC voltage is present,
the PCBA has failed. Replace the PCBA.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 1-6 Model C65 Troubleshooting Guide

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
E. Check Load Control Module (LCM)
Refer to the following figure as required.

C B A Neutral
________ ________ ________ ___________________________
DC- DC+ DC- DC+ DC- DC+ DC- DC+ DC- DC+
Precharge
C4 C3 C2 C1 DC Bus Output Board
DC- DC+ Contactor (See Note Below)
F1 F2

LCM LCM IGBT B A C N Output


Power Board Control Board Module (Inductors) Inductors

Note: The Precharge Board exists on the early systems only. Does not exist on later systems with
Precharge Circuit installed inside the High Voltage DC section of the UCB.

Load Control Module (LCM)

1. Remove all input power to system. With power wires connected on both sides
2. Turn Off the battery circuit breaker. Remove of the contactor, if any of the resistance
the battery connector. measurements reads more than 15 ohms,
the Precharge resistor(s) are blown open,
3. Set the Digital Multimeter to measure ohms.
and the Precharge board must be
4. Three-Phase Output Contactor replaced.
a. On systems without Precharge Circuit
b. On systems with Precharge Circuit inside
inside UCB (earlier systems): Measure
UCB (newer systems): Measure resistance
resistances from L1 to T1, L2 to T2, and L3
from L1 to T1, L2 to T2, and L3 to T3. Each
to T3 on the contactor. Each should read
should read in Mega ohms (infinity). If it is
about 15 ohms. If there is a short,
shorted, replace the contactor.
disconnect the power wires from the
contactor on both sides (T and L sides), c. If you find any shorts, disconnect one of
and repeat resistances measurements. If the sides (T or L) and repeat the above test
there is a short (contactor is welded), to find where the short comes from.
replace the contactor.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 1-7 Model C65 Troubleshooting Guide

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
5. DC Bus Measurements ii. For B-phase - Measure from the B-
phase section of the IGBT to the
a. Set the Digital Multimeter to measure disconnected end of the flexibar cable:
diodes and check as follows:
• Set Meter+ to DC- B-phase IGBT,
i. Set Meter+ to DC bus–, and Meter- to and Meter– to the disconnected end
DC bus+. It should read like a diode of the flexibar cable. It should read
(0.3 to 0.5 Volt). like a diode (0.3 to 0.5 Volt).
ii. Set Meter+ to DC bus+, and Meter- to • Set Meter– to DC+ B-phase IGBT,
DC bus-. It should read higher than and Meter+ to the disconnected end
3 Volts and then like an open circuit. of the flexibar cable. It should read
like a diode (0.3 to 0.5 Volt).
b. Set the Digital Multimeter to measure
resistance and check as follows: • Set Meter+ to DC+ B-phase IGBT,
and Meter– to the disconnected end
i. Measure resistance from DC bus+ to of the flexibar cable. It should read
Chassis. It should read in Mega ohms. over 3 volts and then like an open
ii. Measure resistance from DC bus- to circuit.
Chassis. It should read in Mega ohms. • Set Meter- to DC- B-phase IGBT,
and Meter+ to the disconnected end
6. IGBT Test
of the flexibar cable. It should read
a. Set the Digital Multimeter to measure over 3 volts and then like an open
diodes. Disconnect the A, B, C, and N circuit.
input flexibar cables from the LCM
iii. For C-phase - Measure from the C-
inductors. For each phase, measure DC+
phase section of the IGBT to the
and DC- to AC output correspondingly. You
disconnected end of the flexibar cable:
should get four measurements for each
phase as follows: • Set Meter+ to DC- C-phase IGBT,
and Meter– to the disconnected end
i. For A-phase - Measure from the
of the flexibar cable. It should read
A-phase section of the IGBT to the
like a diode (0.3 to 0.5 Volt).
disconnected end of the flexibar cable:
• Set Meter– to DC+ C-phase IGBT,
• Set Meter+ to DC- A-phase IGBT, and Meter+ to the disconnected end
and Meter– to the disconnected end of the flexibar cable. It should read
of the flexibar cable. It should read like a diode (0.3 to 0.5 Volt).
like a diode (0.3 to 0.5 Volt).
• Set Meter+ to DC+ C-phase IGBT,
• Set Meter– to DC+ A-phase IGBT, and Meter– to the disconnected end
and Meter+ to the disconnected end of the flexibar cable. It should read
of the flexibar cable. It should read over 3 volts and then like an open
like a diode (0.3 to 0.5 Volt). circuit.
• Set Meter+ to DC+ A-phase IGBT, • Set Meter- to DC- C-phase IGBT,
and Meter– to the disconnected end and Meter+ to the disconnected end
of the flexibar cable. It should read of the flexibar cable. It should read
over 3 volts and then like an open over 3 volts and then like an open
circuit. circuit.
• Set Meter- to DC- A-phase IGBT,
and Meter+ to the disconnected end
of the flexibar cable. It should read
over 3 volts and then like an open
circuit.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 1-8 Model C65 Troubleshooting Guide

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
iv. For Neutral - Measure from the N For a Dual Mode system, there will be a
section of the IGBT to the Neutral IGBT. Repeat all the above IGBT diode
disconnected end of the flexibar cable: and resistance tests for the dual Mode system.
• Set Meter+ to DC- N-IGBT, and 7. Check Inductors
Meter– to the disconnected end of
a. Check A-inductor for a short across
the flexibar cable. It should read like
terminals. Also, ensure that there are no
a diode (0.3 to 0.5 Volt).
shorts from terminals to chassis.
• Set Meter– to DC+ N-IGBT, and
Meter+ to the disconnected end of b. Repeat Step a for B-inductor and C-
the flexibar cable. It should read like inductor.
a diode (0.3 to 0.5 Volt). c. Remove output wires from Neutral
• Set Meter+ to DC+ N-IGBT, and inductor. Check for a short across inductor
Meter– to the disconnected end of terminals. Also, verify there are no shorts
the flexibar cable. It should read from inductor terminals to chassis.
over 3 volts and then like an open
8. Power Board
circuit.
• Set Meter- to DC- N-IGBT, and a. Make sure that the Digital Multimeter is a
Meter+ to the disconnected end of Fluke 87 or equivalent. With the DMM in
the flexibar cable. It should read resistance mode:
over 3 volts and then like an open i. Check fuses F1 and F2. They should
circuit. both read short.
b. Set the Digital Multimeter to measure ii. Check the torque at the connections
resistance. For each phase, measure between the Power Board and the
resistance from DC+ and DC- to AC IGBT. It should be 45 lb-in.
output. You should get four reading for
each phase. Each reading should be iii. Check capacitors C1, C2, C3, and C4
greater than 70 K ohms. for shorts across the (+) and (–)
terminals - they should read Kilo or
i. For A-phase, measure resistance as Mega ohms.
follows:
iv. Check capacitors C1, C2, C3, and C4
• Set Meter+ to DC+ A-phase, and for shorts to ground, i.e., (+) terminal to
Meter– to A-inductor. chassis ground, and (-) terminal to
• Set Meter+ to DC- A-phase, and chassis ground - both should read
Meter– to A-inductor. open.
• Set Meter- to DC+ A-phase, and v. Visually check the capacitors for signs
Meter+ to A-inductor. of leaks. If the they have a short or are
• Set Meter- to DC- A-phase, and leaking, remove the Power Board form
Meter+ to A-inductor. the Chassis and replace capacitors.
ii. Repeat resistance test for phases B vi Replace the capacitors on the Power
and C, and Neutral. Board. Tighten to a torque value of
30 lb-in.
Note that:
vii. Check the torque between the
A-phase IGBT goes with A-phase inductor.
capacitors and the heat transfer
B-phase IGBT goes with B-phase inductor. elements - it should be 70 lb-in.
C-phase IGBT goes with C-phase inductor.
N-IGBT goes with Neutral inductor.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 1-9 Model C65 Troubleshooting Guide

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
F. Check Engine Control Module (ECM)
Refer to the following figure as required.

Brake C B A
_________ _________ _________ _________
DC- DC+ DC- DC+ DC- DC+ DC- DC+

ECM
Brake DC Bus+/ DC Bus- F2 F1
Power Board Fan
Resistors Brk+ Inverter
C4 C3 C2 C1 Board

Generator Inductors Power Distribution Module (PDM) ECM Control Board

Engine Control Module (ECM)

1. DC Bus - Repeat as for LCM. 4. Power Distribution Module - Proceed as


2. IGBT - Repeat as for LCM. follows:
a. Disconnect the High Voltage and Low
NOTE 1: Disconnect the black wire at
Voltage sides of the power Distribution
Brake resistors.
Module from the ECM Control Board and
NOTE 2. Measure IGBT Brake section the ECM Power Board.
similar to other sections except the
black wire that is removed should be b. On the 24-Volt side, J2 connector,
the AC side of IGBT. measure each pin to chassis to see if there
are any shorts.
3. Power Board - Repeat as for LCM. c. On the 760 VDC side, J1 connector,
measure the resistance from each pin to
chassis to see if there are any shorts.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 1-10 Model C65 Troubleshooting Guide

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
d. There are 3 pins on the High Voltage side 2. Systems without Precharge Circuit inside UCB
of the connector. Measure resistance (earlier systems): After replacing the damaged
between each of the pins from the high components and before powering up the
side to the 24-Volt output side. There system for normal operation, perform a power
should be no shorts. If shorts exist, replace up test as follows:
PDM.
a. Connect a 3-phase, 3-Amp circuit breaker
5. Brake resistors in series with grid to the MicroTurbine
With the Digital Multimeter in Resistance Power Bay (a typical circuit breaker is
mode, measure the resistance of the brake shown below).
resistor - it must be 7 ohms ±10%. b. Power up the system. If there is still a
6. Inductors problem, it will open the breaker without
damaging the EMI filter components. If this
a. Check the resistance from the inductors is the case, continue with the trouble-
(Generator side) to the chassis ground - shooting procedure.
there should be no shorts.
c. At the conclusion of troubleshooting, verify
b. Check the resistance across terminals of that the system powers up without opening
inductors and verify there is zero ohm up the circuit breaker.
across terminals A1 & A2, B1 & B2, and
C1 & C2.
7. Fan and Fan Inverter
a. Refer to troubleshooting procedures under
Fault Code 9015 for details.

G. Re-Install Components
When the troubleshooting procedure is completed,
re-install all components back to their original
positions by applying correct torque values. Refer
to Torque Specification for Fasteners Work
Instructions (440072) for details.
CAUTION: It is important to apply the
correct torque values when installing
the removed components. Failure to
do so will damage the components. Circuit Breaker
ABB S263 D3
277/480 VAC
H. Power Up Test
1. Systems with Precharge Circuit inside UCB
(newer systems): After replacing the damaged
components, power up the system and verify
the circuit breaker on the Precharge Circuit
does not trip, and the MicroTurbine system
powers up properly.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 1-11 Model C65 Troubleshooting Guide

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
Grid Connect MicroTurbine (Side Panels Removed)

Exhaust Vent

Display Panel

Combustion
Air Inlet

Front View
LCM

Electronics
Ventilation
Air Inlet

Rear View

UCB
ECM

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 1-12 Model C65 Troubleshooting Guide

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
Stand Alone Mode of Operation
Troubleshoot systems powered from the battery 5. Turn ON the circuit breaker.
pack as follows: 6. Measure the battery voltage at battery termi-
A. Check Power Board nals. It should nominally measure 288V. If it
measures 190V or higher, it can be recharged
Check the Power Board on each of the ECM, LCM through the grid (if so connected). If it mea-
and BCM assemblies as follows: sures below 190 Volts, recharge the battery
1. With the system battery voltage applied, mea- externally.
sure the DC voltage across each of the four C. Check UCB Battery
Capacitors (between Cap+ and Cap-) on the
Power Board. It should measure approximately Refer to the following figure as required.
1/2 of the bus voltage. For example, if the
battery voltage is 300 VDC, then the voltage
across each of the capacitors should read 150
VDC ± 5%. If any of the capacitor voltages is
out of range, replace the Power Board assem-
bly.
REMOVE ALL INPUT POWER TO SYSTEM FOR
REMAINING STEPS. UCB
WARNING: Remove all input power to Battery
the system before performing the
following steps. Failure to turn OFF
power may cause personal injury or
death, or damage to equipment. Communications
Bay (UCB)
B. Check Main Battery
Refer to the following figure as required. 1. Set the Digital Multimeter to measure DC
voltage.
2. Measure the voltage on the 12-Volt battery in
the Communications Bay. It should measure
Battery 12 to 12.6 Volts. If it does not, either charge the
Connector battery or replace it.
3. Re-install the battery connector.
4. While pressing the Battery Start button on the
Main Display Panel, measure the signal from termi-
Battery nal J10 (Batt Start) to J10 (Chassis) in the
Pack Communications Bay - it should read 12V.

Battery
D. Check Engine Control Module
Circuit
(ECM)
Breaker 1. Verify the battery connector is installed.
2. Remove the cover on the ECM and measure
1. Go to the front of the system. the DC Bus voltage - it should read 288V.
2. Turn the battery circuit breaker OFF. 3. Check the Power Distribution Board (PDM):
3. Remove the battery connector. a. Verify the LED 1 (+24V) is illuminated
4. Set the Digital Multimeter to measure DC b. Check fuses F1 and F2 on ECM Power
voltage. Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 1-13 Model C65 Troubleshooting Guide

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
4. Fan and Fan Inverter
a. Refer to troubleshooting procedures under
Fault Code 9015 for details.

E. Check Battery Control Module (BCM)


Refer to the following figure as required.

A B C
_________ _________ __________
DC- DC+ DC- DC+ DC- DC+ DC Bus Battery
DC- DC+ Contactor
C1 C2 C3 C4

BCM BCM Battery


Control Board Power Board Inductors

Battery Control Module (BCM)

NOTE 1: Ensure that the battery circuit 4. Check Battery Precharge Circuit as follows:
breaker is in the OFF position.
a. With the BATT START button pressed,
NOTE 2: For Steps 1 and 2, disconnect check that LED10 on the Control Board is
the three flexibar cables to inductors. illuminated. If not illuminated, then replace
the Control Board after verifying that the
1. DC Bus - Repeat as for LCM. Display Panel and Intra-cable are ok.
2. IGBT - Repeat as for LCM.
3. Power Board - Repeat as for LCM.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 1-14 Model C65 Troubleshooting Guide

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
b. Turn ON the battery circuit breaker. Verify F. Re-Install Components
that voltage exists between DC bus
When the troubleshooting procedure is completed,
terminals E1 and E2. If no voltage exists,
re-install all components back to their original
turn OFF the battery circuit breaker.
positions by applying correct torque values. Refer
c. Check the cable from Control Board to to Torque Specification for Fasteners Work
Power Board. Instructions (440072) for details.
d. With the BATT START button pressed, CAUTION: It is important to apply the
check voltage between pins 8 and 5 of U1 correct torque values when installing
on the Power Board. It should read the removed components. Failure to
approximately 8 to 10 volts. If no voltage is do so will damage the components.
present, then replace the Power Board.
5. Fan and Fan Inverter G. Power Up Test
a. Refer to troubleshooting procedures under After replacing the damaged components, power
Fault Code 9015 for details. up the system and verify the MicroTurbine
operates properly.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 1-15 Model C65 Troubleshooting Guide

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
Stand Alone MicroTurbine (Side Panels Removed)

Exhaust Vent

Display
Panel

Combustion
Air Inlet Filter

BCM
Electronics
Ventilation
Air Inlet Filter LCM

Front View

Battery
Isolation Switch
(Battery Pack)

Rear View

UCB
ECM

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 1-16 Model C65 Troubleshooting Guide

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
Tr o u b l e s h o o t i n g a M i c r o Tu r b i n e
with Low Output Power
Overview
This section outlines instructions for trouble- Record all your observations and measurements
shooting a MicroTurbine that produces a reduced as you perform each step.
output power.
Contact Capstone Technical Support for further
Refer to the troubleshooting flow charts on the assistance as required.
following two pages as required. All parameters
defined on these charts are available through the NOTE: When calling Capstone for
maintenance version of the CRMS. further assistance, have the results
from your tests available for consul-
Refer to the Model C60 Performance Technical tation with a Technical support
Reference (410005) for Derating curves as Representative.
required.
A Digital Multi Meter (DMM) is required for
performing following troubleshooting instructions.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 1-17 Model C65 Troubleshooting Guide

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
System is suspected to be TROUBLESHOOTING FLOW CHART
Producing Low Power
LOW OUTPUT POWER SYSTEM
(PAGE 1 OF 2)
Does Output
Set Power Demand
Power Equal Power Yes
to desired value
Demand?

No

Does Output
Power match Performance System Meets Specification/
Yes
Derating Curve including No Problem
-1kW tolerance?

No

Does Inlet
Air Plenum provide Is
Is Inv Direct
separate engine and Electronics
Current at Output Yes Yes No Clean Electronics Air Filter
electronics cooling air Air free from
Current Limit?
with enough flow to debris?
electronics?

No
Yes Yes
No
Is Gen
Direct Current
Modify Inlet Air Ducting Are Heatsink Compare Inverter and Generator
at Gen Current
Fans spinning IGBT Heatsink Temperatures.
Limit? when inverter is No
Check Fans, Harness, Control
operating? Board, Fan Driver Board

No

Yes
Is there
enough engine Yes Increase Ducting Size
airflow?
Is Gen Direct Generator Heatsink
Current at Output Yes Thermistor or Harness
No Current Limit or Control Board

Is dump valve No
leaky? Or, is flex Fix flex hose or
Yes
hose connection dump valve connection
Inverter Heatsink Thermistor
loose? or Harness or Control Board

No

Is Engine air
filter greater than 25% Yes Clean/Replace Engine
clogged? Air Filter

No

Is exhaust
Reduce backpressure
backpressure greater Yes
to system
than 8-in H2O?

No No

Does Output
Is 90% of
Current Phase A, B, C, or N, Is external or
Gen Pwr Out minus
Yes or Output Voltage Phase A, B, or C Yes internal high power Yes Secure Wiring
Bat Avg Pwr greater than
readings differ from multi- wiring loose?
Output Pwr?
meter measurement?

LCM Control Board,


No
LCM IGBT or EMI Filter
No No

Continued On
1
Next Page

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 1-18 Model C65 Troubleshooting Guide

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
TROUBLESHOOTING FLOW CHART
1
Continued From LOW OUTPUT POWER SYSTEM
Previous Page
(PAGE 2 OF 2)

Is fuel
Is TET Does Inlet device less Is fuel device
less than TET Yes Pressure Meet Fuel Yes than maximum Yes being commanded to Yes Fuel Device
set point? Requirements? position/ max. position?
speed?

No No No Software Controls
No
Adjust Fuel
Supply Pressure Is external or
Clean/Replace
internal fuel filter Yes
Fuel Filter
clogged?
Is engine
speed less than No Replace Engine
95500 RPM?
No

Yes
BTU Content of fuel

Is Output
Current Phase A, System at Current Limit /
Yes
B, or C higher Utility Voltage Low
than 120A?

No

Does
Compressor
Compressor Inlet Thermistor,
In Temp read less Yes
Engine Harness, or Control Board
than 15 °F above
ambient?

No

Is Gen
Direct Voltage/
Generator Magnet /
Engine Speed less Yes
Replace Engine
than 367 Vp/
96 kRPM?

No

Are
PM Programs Engine Overperforming /
Yes
for ECM, Engine Replace Engine
correct?

No

Program Component with


Correct PM Data Structure

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 1-19 Model C65 Troubleshooting Guide

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
Fault Codes and System Severity Levels
Introduction
The MicroTurbine software continuously monitors The CPU is placed into an indefinite halt to
the state of various assemblies and minimize accidental actuation of valves, etc. All
subassemblies. In the event of an abnormal valves are closed, any motors are de-energized,
condition that may cause a malfunction or and any contactors are opened. SSL 7 is
shutdown, the system displays a fault message considered fatal (operation may cease).
with an accompanying code number. These
SSL 6 - Indicates a fault condition is present
messages are indicated on the Display Panel to
prohibiting the system from any form of operation.
help operator in the troubleshooting process.
Power output is disabled. A “cooldown” or “warm
The abnormal conditions are called Incidents. down” is not possible. The system disables all
outputs, but is available for logging faults and
Incidents communicating. A restart is possible if the fault
An Incident occurs whenever a measured condition clears or power path returns. SSL 6 is
parameter falls outside prescribed limits. Incidents considered fatal (operation may cease).
include (but are not limited to) low fuel pressure,
SSL 5 - Faults of this severity level indicate that the
utility interruptions, and utility over voltages.
primary power path for regulating the DPC has
Depending on the parameter and the magnitude of been lost. The system stops producing power.
its excursion, the Incident is classified as either a Execution of a “warmdown” state is performed to
warning or a fault. lower the turbine operating temperature before
shutting down. A restart is possible if the power
• Warning incident - This is a condition which
path returns. Faults are logged. Communications
is outside normal operating parameters, but
are available for troubleshooting the system. SSL 5
which does not require a system shutdown.
is considered fatal (operation may cease).
• Fault incident - This is a condition under
SSL 4 - Indicates a fault condition is present with
which the system is shut down to prevent
the inverter that prohibits continued operation of
possible damage or unsafe conditions.
this device. Power output is disabled. A “cooldown”
System Severity Levels is performed when the engine is operating with fuel
and in the Stand Alone mode. A “warmdown” is
When the system detects an incident, it may take
performed in Grid Connect mode. Restarts are
one of several actions, depending on the incident
made possible. Faults are logged.
severity level. Actions range from simply noting the
Communications are available for troubleshooting
occurrence and continuing to operate to immediate
the system. SSL 4 is considered fatal (operation
shutdown of the system. Depending upon the
may cease).
severity of the incident, the system may or may not
attempt to restart, and may or may not allow a SSL 3 - Indicates a fault condition is present with
restart. the engine control system that prohibits continued
operation of the turbine. Power output is disabled.
System severity levels are graded from zero (0)
A cooldown is performed when the engine is
to 7 (SSL 0 to SSL 7), with zero being the lowest or
operating with fuel. Restarts are made possible.
least critical level, and 7 being the highest or most
Faults are logged. Communications are available
critical level. Refer to following paragraphs for
for troubleshooting the system. SSL 3 is
severity level details.
considered fatal (operation may cease).
SSL 7 - This is the highest severity level. Faults of
SSL 2 - These faults are not serious enough to
this severity level indicate that a disabling condition
stop operation of the system. Faults are logged.
exists in the system. Most likely, communications
Normal operation and communications continue.
as well as other system functions are inoperable
SSL 2 is not fatal.
since communications and faults cannot be logged.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 1-20 Model C65 Troubleshooting Guide

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
SSL 1 - Faults are not logged. Communications SSL 0 - No fault exists. This is the normal
and normal operation of the device continue. operating mode.
These errors are expected as part of normal
operation, for example, communications errors that
are correctable. SSL 1 is not fatal.

System Severity Levels and Fault Actions


The following table lists the system severity levels, MicroTurbine, and typical example faults that could
definitions, fault actions, effect on the create the severity levels.

System Severity Level Definition Action Taken Example Fault


SSL 0 System Ok No Fault None; Normal Operation No Fault
SSL 1 Warning Anticipated Error None; Keep Statistics 11005 - User Timeout
(Nonfatal) (Communications Failure)
SSL 2 Warning Warning None; Normal Operation 3000 - TET1 Open
(Nonfatal) (Sensor Failure)
SSL 3 Fault (Fatal) Engine Control Fatal Error, Cool Down 6007 - Engine Overspeed
Fault (Operational Failure)
SSL 4 Fault (Fatal) Inverter Loss Cool Down If In SA Mode 10008 - IDSP Overvolt A
Warm Down If In GC Mode (Inverter Failure)
SSL 5 Fault (Fatal) Loss Of Power Warm Down 12001 - Battery Overvolt
Path (Battery Failure)
SSL 6 Fault (Fatal) Emergency Stop Hot Shut Down; Close All 7000 - Manual E-stop
Solenoids; CPU Active (User Initiated Fault)
SSL 7 Fault (Fatal) CPU Failure Hot Shut Down, Halt CPU 1002 - Main RAM Fault
(Control Board Failure)

Fault Code Series and Groups


All of the MicroTurbine system faults are grouped A list of all the individual fault codes with a brief
under various categories and identified as Series description of each fault code and its severity level
1000 through 12000 and 17000, as shown in the is included in this section.
following table. For example, Series 3000 fault
codes cover all faults related to sensors.

Fault Code Series Fault Group Fault Code Series Fault Group
1000 Control Board Faults 9000 Generator Faults
2000 Power Board Faults 10000 Inverter Faults
3000 Sensor Faults 11000 Bus Communication Faults
4000 Software Faults 12000 Battery Device Faults
5000 Mechanical Hardware Faults 17000 Integrated CHP Faults
6000 Operational Faults 16000 LFC Fuel Faults
7000 User Initiated Faults 18000 Fuel System Faults
8000 Solenoid Faults

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 1-21 Model C65 Troubleshooting Guide

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
Tr o u b l e s h o o t i n g w i t h Fa u l t C o d e s
Introduction
The following sections present details of various For example, the procedure for Fault Code 3006 is
fault codes, their meanings, and a sequential explained below. Note that only the top three
approach for troubleshooting the MicroTurbine probable causes, analyses, and repair solutions
system using the fault codes. The basic trouble- are shown in the following table (refer to Series
shooting format is the same for all fault codes. 3000 Fault Codes section for more details).

3006 Internal Warning TCIN OP


Compressor Inlet Thermistor Open
System Severity Level 2
The thermistor inputs are expected to measure The software declares a Compressor Inlet
within a specified range. Values outside this range Thermistor Open condition when it reads less than
indicate hardware circuitry problems. -51 °C (-60 °F).

Symptom Probable Cause Analysis Repair Solution


Low Temperature Low Ambient See system specifications Increase temperature
Reading Temperature where system is installed
Faulty Harness Check Engine harness from J4 on Secure connection or
Connection ECM Control Board to ACM replace harness
connector J1, and compressor inlet
thermistor harness from ACM
connector J2 to the thermistor.
Defective Connect a known good thermistor to Replace Thermistor
Thermistor system and verify accurate ambient
reading to determine if thermistor
needs replacement.

The above table has four column heads, i.e., 3. If the probable cause is not Low Ambient
Symptom, Probable Cause, Analysis, and Repair Temperature, then go down to the second
Solution. probable cause, i.e., Faulty Harness Connec-
tion. To verify this, go to the Analysis column
Referring to the above table, proceed with the
and follow the instruction, i.e., Check Engine
following troubleshooting sequence:
harness from J4 on ECM.... If the probable
1. Check the Symptom column. For this example, cause is verified, go to the Repair Solution
it shows Low Temperature Reading. column and follow the instruction which is:
2. Check the Probable Cause column. Three Secure connection or replace harness.
probable causes are shown for this symptom. 4. If the probable cause is not Faulty Harness
Start with the first one, i.e., Low Ambient Connection, go down to the third, fourth, or
Temperature. To verify this, go to the Analysis other probable causes in sequence, and follow
column and follow the corresponding instruc- instructions in the corresponding Analysis and
tion, i.e., See system specifications. If the Repair Solution columns, as required.
probable cause is verified, go to the Repair
Use the foregoing procedure for troubleshooting all
Solution column and follow the corresponding
other fault codes as applicable.
instruction which is: Increase temperature
where system is installed.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 1-22 Model C65 Troubleshooting Guide

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
List of System Fault Codes
The following tables list all of the fault codes for the Model C60 MicroTurbine system. The tables include
fault numbers, a brief description of each fault code and its system severity level (SSL).
Note: Fault numbers identified by an asterisk (*) are not used on the Model C60 MicroTurbine.

Fault No Description SSL Fault No Description SSL


Control Board Faults: 3008 TCIN HI TEMP 2
1000 MAIN CSUM 7 3009 TCIN LO TEMP 2
1001 MAIN CPU FAULT 7 *3010 FUEL TEMP OP 2
1002 MAIN RAM FAULT 7 *3011 SPARE TC 1 SH 2
1003 CB MEM CSUM 7 *3012 SPARE TC 2 OP 2
1004 WATCHDOG FAIL 7 *3013 SPARE TC 2 SH 2
*1005 CB EEPROM RD 2 3014 BOARD TEMP HI 3
*1006 CB EEPROM WR 2 3015 BOARD TEMP LO 2
1007 ADC ACC LO 3 3016 BOARD TEMP OP 3
1008 ADC ACC HI 3 3017 BOARD TEMP SH 3
1009 ADC CONVERT 3 3018 PWR SUPPLY HI 2
*1010 5V REGULATOR 7 3019 PWR SUPPLY LO 2
*1011 RTC FAIL 2 3020 SPEED DELTA 3
3021 PAMB FAILED 2
*3022 PAMB SHORT 2
Power Board Faults: 3023 PAMB LOW 2
*2000 VENT FAN DRV 3 *3024 LO FUEL PRESS 3
*2001 VENT FAN DRV SH 3 *3025 HI FUEL PRESS 2
*2002 HTSK FAN DRV 3 *3026 LO FUEL AIRPRS 3
*2003 HTSK FAN DRV SH 3 *3027 HI FUEL AIRPRS 3
*2004 CNTCTR DRV 3 *3028 AA VLV STUCK 7
*2005 CNTCTR DRV SH 3 *3029 RFC AIR ASSIST 3
2006 PB EEPROM RD 2 *3030 AA AIR PRESS HI 3
2007 PB EEPROM WR 2 *3031 RFC LO FL PRS 3
2008 PB EEPROM CSUM 7 *3032 RFC PRS CAL ERR 3
2009 GEN IGBT 6 *3033 RFC PRS ACC ERR 2
2010 INV IGBT 5 3034 LCM BRD TEMP HI 3
2011 INV IGBT NEUT 5 3035 LCM BRD TEMP LO 2
2012 BRAKE FAILED 6 3036 LCM BRD TEMP OP 3
3037 LCM BRD TEMP SH 3
3038 ECM PWRSP OTMP 3
Sensor Faults: 3039 ECM PWRSP TMP OP 3
3000 TET1 OP 2 3040 ECM PWRSP TMP SH 3
3001 TET1 SH 2
3002 TET2 OP 2
3003 TET2 SH 2 Software Faults:
3004 BOTH TET 3 4000 WATCHDOG TO 7
3005 TET DELTA 2 *4001 BUFFER OVF 1
3006 TCIN OP 2 4002 ENG TSK OVRN 1
3007 TCIN SH 2 4003 SYS TSK OVRN 1

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430013 Rev F (September 2010) 1-23 Model C65 Troubleshooting Guide

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
Fault No Description SSL Fault No Description SSL
4004 IDSP TSK OVRN 1 *6003 ENG PWR OVRLD 2
*4005 IDSP BLTSK OVRN 1 *6004 OUTP PWR OVRLD 2
4006 GDSP TSK OVRN 1 6005 FAIL TO ROTATE 3
*4007 GDSP BLTSK OVRN 1 6006 FAIL TO LIGHT 3
*4008 ADC TSK OVRN 1 6007 ENG OVER SPEED 3
*4009 BAD FLT DB 1 6008 ENG UNDR SPEED 6
4010 FUEL TSK OVRN 1 6009 OTMP 3
4011 SW COMPATABILITY 7 6010 HI OVER TEMP 3
4012 ECM CONFIG 7 6011 FLAMEOUT START 3
4013 LCM CONFIG 7 6012 FLAMEOUT LOAD 3
4014 BCM CONFIG 7 *6013 SYS CONFIG 6
4015 HEV CONFIG 7 *6014 MODE CHANGED 7
4016 CHP TSK OVRN 1 6015 GEN PWR FOLDBK 2
6016 INV PWR FOLDBK 2
Mechanical Hardware Faults: 6017 GEN HTSNK TEMP 3
5000 FUEL SUBSYSTEM 3 6018 INV HTSNK TEMP 3
5001 NO FUEL DEVICE 3 6019 PWR LOSS LOW 2
5002 ENG EEPROM RD 2 6020 PWR LOSS HIGH 2
5003 ENG EEPROM WR 2 6021 FAIL TO PRECHG 3
5004 ENG EEPROM CSUM 7 *6022 SUSTAINED OTMP 7
*5005 BEARING ASSY 5 *6023 MULT FAIL STRT 7
*5006 ENG ASSY 5 *6024 EAL PWR OVRLD 3
*5007 COMBSTR ASSY 5 *6025 EAL ENRG OVRLD 3
*5008 STATOR ASSY 5 6026 MP MIN PWR TO 2
5009 PLD SPD FB 7 6027 LOW DCBUS VOLT 4
5010 FRM EEPROM RD 2 6028 FAIL BAT CHARGE 2
5011 FRM EEPROM WR 2 6029 BATT SUBSYSTEM 2
5012 FRM EEPROM CSUM 7 *6030 FAIL BAT WAKEUP 2
*5013 DIS EEPROM CSUM 7 6031 OVRLOAD LOW BAT 4
*5014 SPV EEPROM CSUM 7 6032 HTSNK TEMP HI 3
*5015 RFC EEPROM CSUM 7 *6033 ENG EFF 6
5016 BCT EEPROM CSUM 7
*5017 ITA EEPROM CSUM 7 User Initiated Faults:
5018 STUCK FUEL VLV 3 7000 MANUAL E-STOP 6
*5019 MULT FUEL DEV 3 7001 SA INTERLOCK 4
*5020 LFC CSUM 7 7002 GC INTERLOCK 4
*5021 FUEL DEV INIT 3 7003 MODE TRANSITION 4
*5022 NO AIR ASST DEV 3 7004 IN FLT1 LVL 2 2
5023 TRANSDUCER OP SH 2 7005 IN FLT1 LVL 3 3
5024 UFCB CSUM 7 7006 IN FLT1 LVL 4 4
5025 FUEL LEAK FLT 5 7007 IN FLT2 LVL 2 2
5022 NO AIR ASST DEV 3 7008 IN FLT2 LVL 3 3
Operational Faults: 7009 IN FLT2 LVL 4 4
6000 DC BUS OV 6 7010 INVLD UTLCON 6
6001 DC BUS UV 6 7011 NO BATTERY 6
6002 FAIL TO ACCEL 3 7012 DUAL MODE CNFG 6

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 1-24 Model C65 Troubleshooting Guide

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
Fault No Description SSL Fault No Description SSL
*7013 EAL CONFIG 6 9020 GDSP SW RESET 2
*7014 INVLD FUEL CNFG 6 9021 GDSP WATCHDOG 2
7015 AI OUT OF RANGE 2 9022 GDSP DCBUS UV 6
7016 GRID SYNC 4 9023 GDSP PWR DIR 7
*7013 EAL CONFIG 6
Inverter Faults:
Solenoid Faults: 10000 LCM CSUM 7
8000 DUMP VALVE DRV 3 10001 LCM POST FAIL 4
*8001 DUMP VALVE SH 3 10002 LCM ADC CONV 4
8002 SPRK EXCTR DRV 3 10003 LCM ADC ACC 7
*8003 SPRK EXCTR SH 3 10004 LCM SPI ERR 1
*8004 INTRA PWR A DRV 3 10005 LCM SPI DATA 1
*8005 INTRA PWR A SH 3 *10006 LCM NO IGBTN 4
*8006 INTRA PWR B DRV 3 10007 LCM SW DC OV 4
*8007 INTRA PWR B SH 3 10008 LCM OV A 4
*8008 OPTPORT PWR DRV 2 10009 LCM OV B 4
*8009 OPTPORT PWR SH 2 10010 LCM OV C 4
*8010 MNT PWR DRV 2 10011 LCM UV A 4
*8011 MNT PWR SH 2 10012 LCM UV B 4
8012 INTRA PWR C DRV 3 10013 LCM UV C 4
*8013 INTRA PWR C SH 3 10014 LCM SW OC A 4
8014 SPARE SOL 2 DRV 2 10015 LCM SW OC B 4
*8015 SPARE SOL 2 SH 2 10016 LCM SW OC C 4
*8016 BLDVLV PWR DRV 3 10017 LCM SW OC N 4
*8017 BLDVLV PWR SH 3 10018 LCM UNDR FREQ 4
10019 LCM DLTA FREQ 4
Generator Faults: 10020 LCM OVER FREQ 4
9000 GDSP CSUM 7 10021 LCM CBIT FAIL 4
9001 GDSP RAM 7 *10022 LCM SPARE 1
9002 GDSP ADC CONV 6 10023 LCM CNTCTR DRV 4
9003 GDSP ADC ACC 6 *10024 LCM SPARE 1
*9004 GDSP EXT COMM 2 10025 LCM SYNC TO 4
9005 GDSP IPM MODULE 6 10026 LCM MODE CHG 4
9006 GDSP BRAKE IGBT 6 10027 LCM F TSK OVRN 4
9007 GDSP DCBUS OV 6 10028 LCM B TSK OVRN 4
9008 GDSP OC A 6 10029 LCM P TSK OVRN 4
9009 GDSP OC B 6 *10030 LCM SPARE 1
9010 GDSP HTSNK OTMP 6 *10031 LCM SPARE 1
9011 GDSP HANDOFF 6 10032 LCM IGBT OT ABC 4
9012 GDSP BRAKE OTMP 2 10033 LCM IGBT OT N 4
*9013 GDSP HTSNK SH 6 10034 LCM HW DC OV 6
*9014 GDSP HISNK OP 6 10035 LCM SA LINE LIVE 4
9015 GDSP FAN FAIL 2 10036 LCM SNSR CAL 4
9016 GDSP DIG OTMP 6 10037 LCM PRECHARGE 4
9017 GDSP DIG BUS OV 6 10038 LCM FST OV 4
9018 GDSP PWR RESET 2 10039 LCM FST UV 4
9019 GDSP ILL ADDR 2 10040 LCM RCURR 4

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 1-25 Model C65 Troubleshooting Guide

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
Fault No Description SSL Fault No Description SSL
10041 LCM XCURR 4 10087 LCM GROUND FLT 6
10042 LCM NCURR 4 *10088 LCM SPARE 1
*10043 LCM SPARE 1 *10089 LCM SPARE 1
10044 LCM ACT ISL 4 10090 LCM HW FLT OUT 6
10045 LCM PASS ISL 4 10091 LCM HW FLT IN 6
10046 LCM ADC STUCK 4 *10092 LCM SPARE 1
10047 LCM FST OV A 4 *10093 LCM SPARE 1
10048 LCM FST OV B 4 10094 LCM ECM HBEAT 2
10049 LCM FST OV C 4 10095 LCM SCIA COMM 2
10050 LCM FST UV A 4 10096 LCM CPLD CLK 4
10051 LCM FST UV B 4 10097 LCM INT TIM 4
10052 LCM FST UV C 4 10098 LCM G REG 4
10053 LCM FST UFREQ 4 10099 LCM PROG CNTR 4
10054 LCM FST OFREQ 2 10100 LCM S RAM 4
10055 LCM SCI FATAL 3 10101 LCM DC RAM 4
10056 LCM SCI WARN 2 10102 LCM BAD INT 4
*10057 LCM SPARE 1
10058 LCM CPLD WDOG 4 Bus Communication Faults:
10059 LCM PM CSUM 7 11000 GDSP SPI COMM 3
10060 LCM CPLD ID 7 11001 IDSP SPI COMM 4
10061 LCM ICBBD ID 7 11002 ADC SPI COMM 3
10062 LCM PWRBD ID 7 10003 USR MSG INT 1
*10063 LCM SPARE 1 11004 USR MSG CSUM 1
10064 LCM CPLD HBEAT 4 11005 USR TO 1
*10065 LCM SPARE 1 11006 MTN MSG INT 1
10066 LCM SW OT ABC 4 11007 MTN MSG CSUM 1
10067 LCM SW OT N 4 *11008 MTN TO 1
10068 LCM IGBT FLT A 4 11009 SPI BUS CSUM 1
10069 LCM IGBT FLT B 4 11010 SPI BUS TO 1
10070 LCM IGBT FLT C 4 11011 ITRA BUS INT 1
10071 LCM IGBT FLT N 4 11012 ITRA BUS CSUM 1
10072 LCM IGBT OC A 4 11013 ITRA BUS TO 1
10073 LCM IGBT OC B 4 *11014 ITER BUS INT 1
10074 LCM IGBT OC C 4 *11015 ITER BUS CSUM 1
10075 LCM IGBT OC N 4 11016 ITER BUS TO 2
10076 LCM CB OT 4 *11017 OPT PORT INT 1
*10077 LCM SPARE 1 *11018 OPT PORT CSUM 1
*10078 LCM SPARE 1 *11019 OPT PORT TO 1
*10079 LCM SPARE 1 *11020 ITER DSP INT 1
10080 LCM 24VC SUP OOR 2 *11021 ITER DSP CSUM 1
10081 LCM 5V SUP OOR 2 *11022 ITER DSP TO 1
10082 LCM IGBT TSENS 4 11023 BATT ITRA COMM 3
10083 LCM IGBT TSENS N 4 *11024 RS232 COMM TO 3
10084 LCM ICBBD TSENS 2 11025 UCB COMM TO 3
*10085 LCM SPARE 1 11026 ITER IM COMM 2
*10086 LCM SPARE 1

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430013 Rev F (September 2010) 1-26 Model C65 Troubleshooting Guide

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
Fault No Description SSL Fault No Description SSL
Battery Device Faults: LFC Fuel Faults:
12000 BATT DC OV 5 *16000 PMP NOT PRIMED 3
12001 BATT OVER VOLT 5 *16001 FAIL TO PRIME 3
12002 BATT UNDR VOLT 5 *16002 LF DRNTNK LVL 2
12003 BATT OC A 5 *16003 LF DRNTNK FULL 6
12004 BATT OC B 5 *16004 LF FAIL LINFIL 3
12005 BATT OC C 5 *16005 FAIL TO DRAIN 3
12006 BATT IPM 5 16006 LF FUEL SOL 3
12007 BATT PRECHARGE 5 *16007 FL DRAIN SOL 3
12008 BATT MAIN CONT 5 *16008 LF PURGE SOL 3
12009 BATT ESTOP 6 *16009 LF STRTAIR SOL 3
12010 BATT OVER TEMP 5 16010 LF BRD OTMP 3
12011 BATT TEMP OP 5 16011 LF BRDTMP SENS 3
12012 BATT TEMP SH 5 16012 LF COMM TO 3
12013 BATT PM OP 5 16013 LF XDUCER OP 3
12014 BATT PM SH 5 16014 LF XDUCER SH 3
12015 BATT HTSNK OT 5 *16015 LF INJ CLGD 2
*12016 BATT HTSNK OP 5 *16016 LF PUMP WORON 2
*12017 BATT HTSNK SH 5 *16017 LF LIE LEAK 2
12018 BATT BOARD OT 5 *16018 LF INJ 1 CLGD 2
12019 BATT BOARD OP 5 *16019 LF INJ 3 CLGD 2
12020 BATT BOARD SH 5 *16020 LF INJ 3 CLGD 2
12021 BATT SPI COM 2 *16021 LF MLT INJ CLG 3
12022 BATT INTRA COM 2 16022 LF PMP FDBK 2
12023 BATT ADC ACC 3
12024 BATT ADC CONV 5
12025 BATT CSUM 7
12026 BATT RAM FAIL 7
*12027 BATT BREAKER OP 2
12028 BATT LOW VOLT 5

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430013 Rev F (September 2010) 1-27 Model C65 Troubleshooting Guide

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
Integrated CHP Faults:
17000 CHP COMM TO 3 FR FR: CHP Down - Must shut down, go to
17001 CHP CONFIG ERR 3 FR standby, and restart to clear fault.
NOTE: Some FR faults will also cause
17002 CHP SLFTST FAIL 3 FR
SSL 3 which prevents the MicroTurbine from
17003 CHP NO AUXIN WRN 2 FW running.
17004 CHP CORE OTMP 3 FR
17005 CHP NO FLOW WRN 2 FW FW: CHP Down - May run automatically when
17006 CHP MTR OC REC 2 FW fault clears.
17007 CHP MTR OC BYP 3 FR
WN: CHP Run - May require further
17008 CHP MTR UC REC 2 FW attention.
17009 CHP MTR UC BYP 3 FR
17010 CHP MTR OC STNBY 3 FR
17011 CHP TIN OP SH 3 FR
17012 CHP TOUT OP SH 3 FR
17013 CHP TEMP LO 2 WN
17014 CHP TEMP HI 2 WN
17015 CHP OVRTEMP LOW 3 FR
17016 CHP OVRTEMP HIGH 3 FR
17017 CHP MODE INVALID 3 FW
17018 NO CHP DEVICE 3 FR
17019 CHP NO AUXIN FLT 3 FR
17020 CHP NO FLOW FLT 3 FR

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 1-28 Model C65 Troubleshooting Guide

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
Software Menus

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430013 Rev F (September 2010) 1-29 Model C65 Troubleshooting Guide

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
System Block Diagrams

AC 3 AC
Engine Load User To Utility Grid
Turbine- 3 AC Control DC Link Control Output Connection and/or AC Loads
Generator Module Module Bay
(ECM) (LCM) (UCB) Communication:
RS232, Digital, Analog,
Control MultiPac (Ethernet)
Fuel Fuel Control
System Control & Communication

Control
Display

Grid Connect Mode

3 AC
Engine Load AC User To Utility Grid
Turbine- 3 AC Control DC Link Control Output Connection and/or AC Loads
Generator Module Module Bay
(ECM) (LCM) (UCB) Communication:
RS232, Digital, Analog,
MultiPac (Ethernet)
Control
Fuel Fuel Control
Control & Communication
System

Control Battery Battery


Display Control DC Link Pack
Module Module
(BCM) (BPM)

Control Control

Stand Alone Mode

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430013 Rev F (September 2010) 1-30 Model C65 Troubleshooting Guide

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
SERIES 1000 FAULT CODES
Contr ol Boar d Faults
Overview
Series 1000 fault codes are assigned to faults related to the control board. The following table shows the
fault number, fault description, system severity level (SSL), isolation message, and comment for each fault.
The troubleshooting procedure for each fault follows the table.

Fault No Fault Description SSL Isolation Message Comment


1000 MAIN CSUM 7 Internal Fault Not Used
1001 MAIN CPU FAULT 7 Internal Fault Not Used
1002 MAIN RAM FAULT 7 Internal Fault Not Used
1003 CB MEM CSUM 7 Internal Fault
1004 WATCHDOG FAIL 7 Internal Fault
1005 CB EEPROM RD 2 Internal Warning Not Used
1006 CB EEPROM WR 2 Internal Warning Not Used
1007 ADC ACC LO 3 Internal Fault
1008 ADC ACC HI 3 Internal Fault
1009 ADC CONVERT 3 Internal Fault
1010 5V REGULATOR 7 Internal Fault
1011 RTC FAIL 2 Internal Warning Not Used

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430013 Rev F (September 2010) 2-1 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
1003 Internal Fault CB MEM CSUM
ECM Control Board EEPROM Checksum
System Severity Level 7
This error is declared if the verification checksum does not verify the contents of the data structure stored
in the ECM Control Board EEPROM module.

Symptom Probable Cause Analysis Repair Solution


CRC of ECM Cannot verify ECM ECM system part number on Program ECM System
Control Board data system data Display or in HWCNFG command EEPROM structures
structures can not structures reads zero or a false value.
be verified.
Cannot verify ECM ECM Control Board part number Program ECM Control
Control Board data on Display or in HWCNFG com- Board EEPROM
structures mand is a valid non-zero number structures
ECM Control Board Structures can be uploaded over Attempt an ECM Control
EEPROM device the communication link success- Board PM upload.
has failed fully, but fail when executing burn
command. Replace ECM Control
Board.

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430013 Rev F (September 2010) 2-2 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
1004 Internal Fault WATCHDOG FAIL
ECM Main Processor Watchdog Timer Failed
System Severity Level 7
It is necessary on power-up to test that the software watchdog timer will reset when a status write is not
performed by the software. The Watchdog Fail Fault is declared when the software does not reset.

Symptom Probable Cause Analysis Repair Solution


Timer does not Watchdog timer cir- On power up reset, the watchdog Attempt an ECM Control
reset processor cuit failed timer does not time out when Board PM upload.
verifying operation.
Replace ECM Control
Board.

1007 Internal Fault ADC ACC LO


ECM Analog/Digital Conversion Accuracy Low
System Severity Level 3
This is an analog accuracy fault and is declared when Vref/2 signal is less than (Vref/2 - 3%).

Symptom Probable Cause Analysis Repair Solution


Vref/2 Signal Ground wiring Refer to Installation Manual for proper Correct electrical
low grounding configuration. wiring configuration
Shorted load Verify the external loads do not have a Fix problem with loads
short from phase to neutral or from
phase to ground. Disconnect the loads
and start the system in Stand Alone
mode.
Short to ground in Check harness from J3 on ECM Repair ECM Control
harness Control Board to J1 on ECM Power Board to Power Board
Board for short or debris in connectors. Harness
Short to ground in Unplug the connector from ECM Attempt an ECM Control
Power Board Control Board to Power Board and Board PM upload.
reboot.
Replace ECM Power
Board.
Incorrect reference Components on the ECM Control Attempt an ECM Control
voltage Board that generate the reference Board PM upload.
voltage signal have failed.
Replace ECM Control
Board.

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430013 Rev F (September 2010) 2-3 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
1008 Internal Fault ADC ACC HI
ECM Analog/Digital Conversion Accuracy High
System Severity Level 3
This is an analog accuracy fault and is declared when Vref/2 signal is greater than (Vref/2 + 3%).

Symptom Probable Cause Analysis Repair Solution


Vref/2 Signal Ground wiring Refer to Installation Manual for Correct electrical wiring
high proper grounding configuration. configuration
Shorted load Verify external loads do not have a Fix problem with loads
short from phase to neutral or from
phase to ground.
Disconnect loads and start system in
Stand Alone mode.
Incorrect reference Components on the ECM Control Attempt an ECM Control
voltage Board that generate the reference Board PM upload.
voltage signal have failed.
Replace ECM Control
Board.

1009 Internal Fault ADC CONVERT


ECM Analog/Digital Conversion Fault
System Severity Level 3
The software verifies that the A/D converter signals the successful end of conversion within a
predetermined time from initiating the process. This fault is declared if verification is not successful.

Symptom Probable Cause Analysis Repair Solution


Conversion A/D converter has Component that converts analog to Attempt an ECM Control
status signal failed digital signals has failed Board PM upload.
not received
Replace ECM Control
Board.

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430013 Rev F (September 2010) 2-4 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
1010 Internal Fault 5V REGULATOR
ECM Control Board 5V Regulator Fault
System Severity Level 7
This fault is declared if the ECM Control Board detects that the 5VDC regulator is out of range.

Symptom Probable Cause Analysis Repair Solution


ECM Control Board Internal ECM Control Check LED 35 on the Replace ECM Control
5VDC voltage is out of Board circuitry has ECM Control Board (5V Board.
range failed. DC power). If it does not
light when power to the
system is turned on and
24VDC is available on
U47, the voltage regula-
tor has failed. Measure
the DC voltage between
the regulator plate (digi-
tal ground and pin 1).
This should measure
24VDC input power. Pin
2 outputs the 5 VDC out-
put voltage with refer-
ence to the same plate
(digital ground). If the
output voltage is out of
range, the ECM control
board will need to be
replaced.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 2-5 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
SERIES 2000 FAULT CODES
Power Boar d Faults
Overview
Series 2000 fault codes are assigned to faults related to the DPC power board. The following table shows
the fault number, fault description, system severity level (SSL), isolation message, and comment for each
fault. The troubleshooting procedure for each fault follows the table.

Fault No Fault Description SSL Isolation Message Comment


2000 VENT FAN DRV 3 Internal Fault Not Used
2001 VENT FAN DRV SH 3 Internal Fault Not Used
2002 HTSK FAN DRV 3 Internal Fault Not Used
2003 HTSK FAN DRV SH 3 Internal Fault Not Used
2004 CNTRTR DRV 3 Internal Fault Not Used
2005 CNTRTR DRV SH 3 Internal Fault Not Used
2006 PB EEPROM RD 2 Internal Warning
2007 PB EEPROM WR 2 Internal Warning
2008 PB EEPROM CSUM 7 Internal Fault
2009 GEN IGBT 6 Internal Fault
2010 INV IGBT 5 Grid Fault
2011 INV IGBT NEUT 5 Grid Fault
2012 BRAKE FAILED 6 Internal Fault

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 3-1 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
2006 Internal Warning PB EEPROM RD
LCM Control Board EEPROM Read
System Severity Level 2
Due to hardware failure, the LCM EEPROM may not respond with the value expected. This fault is
declared when known stored values do not read back valid.

Symptom Probable Cause Analysis Repair Solution


Unable to read Cannot verify LCM LCM system part number on Program LCM System
EEPROM data system data Display or in HWCNFG command EEPROM structures
structures reads zero
Cannot verify LCM Invalid data in PM. Program LCM Control
Control Board data Board EEPROM
structures structures
LCM Control Board Structures can be uploaded over Replace LCM Control
EEPROM device the communication link success- Board.
has failed fully, but fail when executing burn
command.

2007 Internal Warning PB EEPROM WR


LCM Control Board EEPROM Write
System Severity Level 2
When the software is updating the LCM EEPROM, it reads back the memory and verifies that it is updated
with the desired value. This fault is declared when the verification is not successful.

Symptom Probable Cause Analysis Repair Solution


Unable to write Cannot verify LCM LCM system part number on Program LCM System
EEPROM data system data Display or in HWCNFG command EEPROM structures
structures reads zero
Cannot verify LCM Invalid data in PM. Program LCM Control
Control Board data Board EEPROM
structures structures
LCM Control Board Structures can be uploaded over Replace LCM Control
EEPROM device the communication link success- Board.
has failed fully, but fail when executing burn
command.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 3-2 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
2008 Internal Fault PB EEPROM CSUM
LCM Control Board EEPROM Checksum
System Severity Level 7
This error is declared if the verification checksum does not verify the contents of the data structure stored
in the LCM EEPROM module.

Symptom Probable Cause Analysis Repair Solution


CRC of LCM control Cannot verify LCM LCM system part number on Program LCM System
data structures can system data Display or in HWCNFG com- EEPROM structures
not be verified structures mand reads zero
Cannot verify LCM Invalid data in PM. Program LCM Control
Control Board data Board EEPROM
structures structures
LCM Control Board Structures can be uploaded over Replace LCM Control
EEPROM device the communication link success- Board.
has failed fully, but fail when executing
burn command.
Connection Verify connection of Inter (LCM) Tighten Inter (LCM) cable
between ECM and cable between ECM and LCM. connection
LCM

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 3-3 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
2009 Internal Fault GEN IGBT
Generator IGBT Failure
System Severity Level 6
This fault is declared when the ECM Control Board senses a malfunction of the Generator IGBT module.
Recommended Spare Parts
• Battery Charger • ECM Power Board

Symptom Probable Cause Analysis Repair Solution


Generator IGBT Ground Wiring Refer to the installation documentation Correct electrical
Fault Status for proper grounding configuration. wiring configuration
indicates fault
Shorted Generator Check to see if the generator cable is Fix problem with the
Cables shorted to ground. generator cable.
Harness connected Verify connection from ECM Control Repair/replace IGBT
Board (J1) to IGBT is secure and not Control Harness
damaged.
Battery Voltage too 1. Check battery voltage. Re-charge the
Low (Stand Alone) 2. Refer to the Troubleshooting a battery pack
MicroTurbine that Does Not Wake
Up section to measure the battery
voltage.
No DC Bus Voltage Verify the DC bus voltage is present. Correct DC bus
From Battery Present Check battery DC bus connections problems
(Stand Alone) between ECM and BCM.
Shorted Generator Refer to the Troubleshooting a Micro- Replace Generator
Inductors Turbine that Does Not Wake Up Inductors
section.
Generator IGBT Refer to the Troubleshooting a Micro- Replace ECM IGBT
Shorted Turbine that Does Not Wake Up sec- Module
tion.
Shorted Generator Remove the generator terminals. Replace Engine.
Measure resistance from each phase
to Ground. It should be greater than
5k Ohms.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 3-4 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
2010 Grid Fault INV IGBT
Inverter IGBT Failure
System Severity Level 5
This fault is declared when the LCM Control Board senses a malfunction of the Inverter IGBT module.

Symptom Probable Cause Analysis Repair Solution


Inverter IGBT Ground Wiring Refer to the Installation documents Correct electrical wiring
Fault Status for proper grounding configuration. configuration
indicates fault
Shorted Loads Verify the external loads do not have Fix problem with the loads
a phase to neutral or phase to ground
shorted. Disconnect loads and start
system in the Stand Alone mode.
Harness Verify connection from LCM Control Repair/replace IGBT
connected Board (J1) to IGBT is secure and not Control Harness
damaged.
Battery Voltage Miss- Verify the DC bus voltage is present. Correct DC bus problems
ing (Stand Alone) Check battery DC bus connections.
Battery Voltage too Check battery voltage Re-charge the battery
Low (Stand Alone) pack
Low Power Verify LED 9 illuminates on LCM Attempt a LCM Control
Supply Voltage Control Board Board PM upload.

Replace LCM Control


Board.
Short on LCM Circuitry on LCM Control Board has Attempt a LCM Control
Control Board failed Board PM upload.

Replace LCM Control


Board.
Inverter IGBT Refer to the Troubleshooting a Micro- Attempt a LCM Control
Shorted Turbine that Does Not Wake Up Board PM upload.
section to test the integrity of the
Inverter IGBT’s. Replace LCM Power
Board.

Replace LCM IGBT Pack.


Shorted Inverter Refer to the Troubleshooting a Micro- Replace Inverter Induc-
Inductors Turbine that Does Not Wake Up tors
section.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 3-5 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
2011 Grid Fault INV IGBT NEUT
Inverter Neutral IGBT Failure
System Severity Level 5
This fault is declared when the LCM Control Board senses a a malfunction of the Inverter Neutral Leg IGBT
module.
Recommended Spare Parts
• LCM Control Board • LCM IGBT Pack

Symptom Probable Cause Analysis Repair Solution


Neutral IGBT Ground Wiring Refer to the Installation Manual for Correct electrical wiring
Fault Status proper grounding configuration. configuration
indicates fault
Shorted Load Verify the external loads do not have a Fix problem with the loads
phase to neutral or phase to ground
shorted. Disconnect loads and start the
system in the Stand Alone mode.
Harness Verify connection from LCM Control Repair/replace IGBT
connected Board (J2) to Neutral IGBT is secure Control Harness
and not damaged.
Short on LCM Circuitry on LCM Control Board has Attempt a LCM Control
Control Board failed Board PM upload.

Replace LCM
Control Board
Inverter IGBT Refer to the Troubleshooting A Micro- Attempt a LCM Control
Shorted Turbine That Does Not Wake Up Board PM upload.
section.
Replace LCM Power
Board.

Replace LCM IGBT Pack.


Shorted Inverter Refer to the Troubleshooting a Micro- Replace Inverter
Inductors Turbine that Does Not Wake Up Inductors
section.
BCM IGBT Refer to the Troubleshooting a Micro- Replace BCM IGBT Pack
Shorted Turbine that Does Not Wake Up
section.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 3-6 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
2012 Internal Fault BRAKE FAILED
Brake Failure
System Severity Level 6
This fault is used to declare an error condition in the Brake Resistor IGBT module. This fault is declared if
the power balance (generator power - inverter power - battery power - brake power) is greater than
37.5 kW (power imbalance factor).

Symptom Probable Cause Analysis Repair Solution


Brake Over- Too Many Generator power output is dissipated Size loads to prevent
temperature Offloads through the brake resistor during offloads, frequent cycling
and consecutive cycles will result in a
brake overtemperature.
Failed Brake Damage to Brake Measure resistance of brake resistor Replace ECM Brake
Resistor Resistor across BRK+ and chassis ground on Resistor
ECM Power Board. It should be 7 Ohms
(Approximately).

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 3-7 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
SERIES 3000 FAULT CODES
Sensor Faults
Overview
Series 3000 fault codes are assigned to sensor related faults. The following table shows the code number,
fault description, system severity level (SSL), isolation message, and comment for each fault. The trouble-
shooting procedure for each fault follows the table.

Fault No Fault Description SSL Isolation Message Comment


3000 TET1 OP 2 Internal Warning
3001 TET1 SH 2 Internal Warning
3002 TET2 OP 2 Internal Warning
3003 TET2 SH 2 Internal Warning
3004 BOTH TET 6 Internal Fault
3005 TET DELTA 2 Internal Warning
3006 TCIN OP 2 Internal Warning
3007 TCIN SH 2 Internal Warning
3008 TCIN HI TEMP 2 Hi-Temp Warning
3009 TCIN LO TEMP 2 Lo-Temp Warning
3010 FUEL TEMP OP 2 Internal Warning Not Used
3011 SPARE TC 1 SH 2 Internal Warning Not Used
3012 SPARE TC 2 OP 2 Internal Warning Not Used
3013 SPARE TC 2 SH 2 Internal Warning Not Used
3014 BOARD TEMP HI 3 Hi-Temp Fault
3015 BOARD TEMP LO 2 Lo-Temp Warning
3016 BOARD TEMP OP 3 Internal Fault
3017 BOARD TEMP SH 3 Internal Fault
3018 PWR SUPPLY HI 2 Internal Warning
3019 PWR SUPPLY LO 2 Internal Warning
3020 SPEED DELTA 3 Internal Fault
3021 PAMB FAILED 2 Internal Warning
3022 PAMB SHORT 2 Internal Warning Not Used
3023 PAMB LOW 2 HI-ALT Warning
3024 LO FUEL PRESS 3 Fuel Fault Not Used

Continued on next page

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 4-1 Model C65 Troubleshooting Guide

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
Fault No Fault Description SSL Isolation Message Comment
3025 HI FUEL PRESS 2 Fuel Warning Not Used
3026 LO FUEL AIRPRS 3 Fuel Fault Not Used
3027 HI FUEL AIRPRS 3 Fuel Fault Not Used
3028 AA VLV STUCK 7 Fuel Fault Not Used
3029 RFC AIR ASSIST 3 Fuel Fault Not Used
3030 AA AIR PRESS HI 3 Fuel Fault Not Used
3031 RFC LOW FL PRS 3 Fuel Fault Not Used
3032 RFC PRS CAL ERR 3 Fuel Fault Not Used
3033 RFC PRS ACC ERR 2 Fuel Warning Not Used
3034 LCM BRD TEMP HI 3 Hi-Temp Fault
3035 LCM BRD TEMP LO 2 Lo-Temp Warning
3036 LCM BRD TEMP OP 3 Internal Fault
3037 LCM BRD TEMP SH 3 Internal Fault
3038 ECM PWRSP OTMP 3 Internal Fault
3039 ECM PWRSP TMP OP 3 Internal Fault
3040 ECM PWRSP TMP SH 3 Internal Fault

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 4-2 Model C65 Troubleshooting Guide

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
3000 Internal Warning TET1 OP
Turbine Exit Temperature Sensor 1 Open
System Severity Level 2
Turbine Exit Temperature (TET) thermocouple fault conditions are determined by feedback values outside
of normal operating range. Software declares a thermocouple open when the feedback signal reads
greater than 815 °C (1500 °F). If one thermocouple fails (open), the system will log a warning and continue
operating, as long as the other thermocouple is still valid. If both thermocouples fail, then a 3004 fault is
declared.

Symptom Probable Cause Analysis Repair Solution


High temperature Too much fuel in Troubleshoot other fuel faults if they Clear Faults.
reading Engine exist Attempt to restart
Combustion Quick TET swings are noted as Check fuel supply.
Relight engine makes a popping noise due
to combustion instability. Check Injectors
Open/loose Check to make sure engine Tighten engine harness
connection harness connections are tight at connection
connector J4 on the ECM Control
Board and TET connector.
Faulty Thermo- Connect a known good thermo- Replace Thermocouple
couple Sensor couple to system and verify
accurate reading to determine if
thermocouple needs replacement.
Damaged Engine Inspect harness (W101) for Replace Engine Harness
Harness intermittent connections.
Faulty ECM Circuitry on ECM Control Board has Attempt an ECM Control
Control Board failed. Board PM upload.

Replace ECM Control


Board.

Faults may be cleared using the Display Panel or RS-232 interface. Rebooting the system
NOTE
is another method of clearing faults.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 4-3 Model C65 Troubleshooting Guide

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
3001 Internal Warning TET1 SH
Turbine Exit Temperature Sensor 1 Short
System Severity Level 2
Turbine Exit Temperature (TET) thermocouple fault conditions are determined by feedback values outside
of normal operating range. Software declares a thermocouple shorted when the feedback signal reads less
than 93.3 °C (200 °F) after ignition occurs. If one thermocouple fails (short), the system will log a warning
and continue operating, as long as the other thermocouple is still valid. If both thermocouples fail, then a
3004 fault is declared.

Symptom Probable Cause Analysis Repair Solution


Low temperature Flameout after Troubleshoot other fuel faults if they Clear Faults.
reading lightoff exist. Attempt to restart
Debris or water in Inspect thermocouple and engine Clean/dry engine harness
package harness for any material that could
short connections.
Faulty Thermo- Connect a known good thermo- Replace Thermocouple
couple Sensor couple to system and verify
accurate reading to determine if
thermocouple needs replacement.
Faulty Engine Inspect harness for intermittent Replace engine harness
Harness connections.
Faulty ECM Circuitry on ECM Control Board has Attempt an ECM Control
Control Board failed. Board PM upload.

Replace ECM Control


Board.

Faults may be cleared using the Display Panel or RS-232 interface. Rebooting the system
NOTE
is another method of clearing faults.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 4-4 Model C65 Troubleshooting Guide

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
3002 Internal Warning TET2 OP
Turbine Exit Temperature Sensor 2 Open
System Severity Level 2
Turbine Exit Temperature (TET) thermocouple fault conditions are determined by feedback values outside
of normal operating range. Software declares a thermocouple open when the feedback signal reads
greater than 815 °C (1500 °F). If one thermocouple fails (open), the system will log a warning and continue
operating, as long as the other thermocouple is still valid. If both thermocouples fail, then a 3004 fault is
declared.

Symptom Probable Cause Analysis Repair Solution


High temperature Too much fuel in Troubleshoot other fuel faults if they Clear Faults.
reading Engine exist Attempt to restart
Combustion Quick TET swings are noted as Check fuel supply.
Relight engine makes a popping noise due Check Injectors
to combustion instability.
Open/loose Check to make sure engine Tighten engine harness
connection harness connections are tight at connection
connector J4 on the ECM Control
Board and TET connector.
Faulty Thermo- Connect a known good thermo- Replace Thermocouple
couple Sensor couple to system and verify
accurate reading to determine if
thermocouple needs replacement.
Damaged Engine Inspect harness (W101) for Replace Engine Harness
Harness intermittent connections.
Faulty ECM Circuitry on ECM Control Board has Attempt an ECM Control
Control Board failed. Board PM upload.

Replace ECM Control


Board.

Faults may be cleared using the Display Panel or RS-232 interface. Rebooting the system
NOTE
is another method of clearing faults.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 4-5 Model C65 Troubleshooting Guide

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
3003 Internal Warning TET2 SH
Turbine Exit Temperature Sensor 2 Short
System Severity Level 2
Turbine Exit Temperature (TET) thermocouple fault conditions are determined by feedback values outside
of normal operating range. Software declares a thermocouple shorted when the feedback signal reads less
than 93.3 °C (200 °F) after ignition occurs. If one thermocouple fails (short), the system will log a warning
and continue operating, as long as the other thermocouple is still valid. If both thermocouples fail, then a
3004 fault is declared.

Symptom Probable Cause Analysis Repair Solution


Low temperature Flameout after Troubleshoot other fuel faults if they Clear Faults.
reading lightoff exist. Attempt to restart
Debris or water in Inspect thermocouple and engine Clean/dry engine harness
package harness for any material that could
short connections.
Faulty Thermo- Connect a known good thermo- Replace Thermocouple
couple Sensor couple to system and verify
accurate reading to determine if
thermocouple needs replacement.
Faulty Engine Inspect harness for intermittent Replace engine harness
Harness connections.
Faulty ECM Circuitry on ECM Control Board has Attempt an ECM Control
Control Board failed. Board PM upload.

Replace ECM Control


Board.

Faults may be cleared using the Display Panel or RS-232 interface. Rebooting the system
NOTE
is another method of clearing faults.

3004 Internal Fault BOTH TET


Both Turbine Exit Temperature Thermocouples Failed
System Severity Level 6
Software declares both thermocouples failed when TET1 and TET2 have failed either open or short circuit..

Symptom Probable Cause Analysis Repair Solution


No thermocouple Both sensors Other TET faults should be present Check incident log and
reading have failed in the system. troubleshoot other TET
faults

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 4-6 Model C65 Troubleshooting Guide

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
3005 Internal Warning TET DELTA
Turbine Exit Temperature Delta
System Severity Level 2
A TET Delta fault typically occurs from an unusual flame pattern in engine or control board circuitry has
failed. Readings from the redundant TET sensors should normally be close together. Software declares
this fault when the difference between TET1 and TET2 exceeds 121 °C (250 °F).

Symptom Probable Cause Analysis Repair Solution


Difference in two Hard on load If this is the only fault detected, it can Clear Faults.
thermocouple transient happen with large airflow distribution. Attempt to restart.
sensor readings
Flameout after Troubleshoot other fuel faults if they Troubleshoot other faults
lightoff exist
Open/loose Check to make sure engine harness Tighten engine
connection connections (W101) are tight. harness connection
Debris or water Inspect thermocouple and engine Clean engine harness
in package harness for any material that could
short connections.
Faulty Thermo- Connect a known good thermo- Replace Thermo-
couple Sensor couple to system and verify accurate couple
reading on both sensors to
determine if thermocouple needs
replacement.
Faulty Engine Inspect harness (W101) for inter- Replace engine
Harness mittent connections harness
Faulty ECM Circuitry on ECM Control Board has Attempt an ECM Control
Control Board failed. Board PM upload.

Replace ECM Control


Board.

Faults may be cleared using the Display Panel or RS-232 interface. Rebooting the system
NOTE
is another method of clearing faults.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 4-7 Model C65 Troubleshooting Guide

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
3006 Internal Warning TCIN OP
Compressor Inlet Thermistor Open
System Severity Level 2
The thermistor inputs are expected to measure within a specified range. Values outside this range indicate
hardware circuitry problems. The software declares a Compressor Inlet Thermistor Open condition when it
reads less than -51 °C (-60 °F).

Symptom Probable Cause Analysis Repair Solution


Low temperature Low ambient See system specifications Increase temperature
reading temperature where system is installed
Faulty Harness Check Engine harness from J4 on Secure connection or
connection ECM Control Board to ACM replace harness
connector J1, and compressor inlet
thermistor harness from ACM
connector J2 to the thermistor.
Defective Connect a known good thermistor Replace Thermistor
Thermistor to system and verify accurate
ambient reading to determine if
thermistor needs replacement.
Faulty ACM ACM Module circuitry has failed. Replace ACM Module
Module
Faulty ECM Circuitry on ECM Control Board has Attempt an ECM Control
Control Board failed. Board PM upload.

Replace ECM Control


Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 4-8 Model C65 Troubleshooting Guide

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
3007 Internal Warning TCIN SH
Compressor Inlet Thermistor Short
System Severity Level 2
The thermistor inputs are expected to measure within a specified range. Values outside this range indicate
hardware circuitry problems. The software declares a Compressor Inlet Thermistor Short condition when it
reads higher than 93.3 °C (200 °F).

Symptom Probable Cause Analysis Repair Solution


High temperature High ambient See system specifications Reduce temperature
reading temperature where system installed
Hot shutdown Another fault has occurred Troubleshoot other faults
resulting in a hot shutdown. Hot
soak back to compressor section.
Faulty Harness Check Engine harness from J4 on Secure connection or
connection ECM Control Board to ACM replace harness
connector J1, and compressor
inlet thermistor harness from ACM
connector J2 to the
thermistor.
Defective Connect a known good thermistor Replace Thermistor
Thermistor to system and verify accurate
ambient reading to determine if
thermistor needs replacement.
Faulty ACM ACM Module circuitry has failed. Replace ACM Module
Module
Faulty ECM Circuitry on ECM Control Board Attempt an ECM Control
Control Board has failed. Board PM upload.

Replace ECM Control


Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 4-9 Model C65 Troubleshooting Guide

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
3008 Hi-Temp Warning TCIN HI TEMP
Compressor Inlet Thermistor High Temperature
System Severity Level 2
An environmental temperature range exists for the product that should not be exceeded. The software
declares this fault when it reads higher than 79.4 °C (175 °F).

Symptom Probable Cause Analysis Repair Solution


High temperature High Ambient See system specifications Reduce temperature
reading Temperature where system installed.
Hot shutdown Another fault has occurred Troubleshoot other faults
resulting in a hot shutdown. Hot
soak back to compressor section.
Faulty Harness Check Engine harness from J4 on Secure connection or
connection ECM Control Board to ACM replace harness
connector J1, and compressor inlet
thermistor harness from ACM
connector J2 to the thermistor.
Defective Connect a known good thermistor Replace Thermistor
Thermistor to system and verify accurate
ambient reading to determine if
thermistor needs replacement.
Faulty ACM ACM Module circuitry has failed. Replace ACM Module
Module
Faulty ECM Circuitry on ECM Control Board has Attempt an ECM Control
Control Board failed. Board PM upload.

Replace ECM Control


Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 4-10 Model C65 Troubleshooting Guide

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
3009 Lo-Temp Warning TCIN LO TEMP
Compressor Inlet Thermistor Low Temperature
System Severity Level 2
An environmental temperature range exists for the product that should not be exceeded. The software
declares this fault when it reads less than -20 °C (-4 °F).

Symptom Probable Cause Analysis Repair Solution


Low temperature Low Ambient See system specifications Increase temperature
reading Temperature where system is installed.
Faulty Harness Check Engine harness from J4 on Secure connection or
connection ECM Control Board to ACM replace harness
connector J1, and compressor inlet
thermistor harness from ACM
connector J2 to the thermistor.
Defective Connect a known good thermistor Replace Thermistor
Thermistor to system and verify accurate
ambient reading to determine if
thermistor needs replacement.
Faulty ACM ACM Module circuitry has failed. Replace ACM Module
Module
Faulty ECM Circuitry on ECM Control Board has Attempt an ECM Control
Control Board failed. Board PM upload.

Replace ECM Control


Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 4-11 Model C65 Troubleshooting Guide

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
3014 Hi-Temp Fault BOARD TEMP HI
ECM Control Board Temperature High
System Severity Level 3
An environmental temperature range exists for the product that should not be exceeded. This fault is
declared when the board temperature reads greater than 79.4 °C (175 °F).

Symptom Probable Cause Analysis Repair Solution


High temperature Installed in a hot Read specification and verify tem- Provide cooling air at
reading environment perature of airflow to electronics is specified temperature.
as specified for the product.
Low power Inadequate power supply voltage Investigate low power
supply voltage could cause false readings. Check supply voltage problem
power supply voltage to be 25.4V. (see 3019).
Debris on ECM Debris on board temperature Clean surface of
Control Board thermistor RT1 could cause ECM Control Board of
elevated temperatures with debris.
leakage current to ground.
ECM fan failed Verify the fan is rotating when Replace ECM Fan.
system is started
Check fan cables from ECM (J5) to Fix cable problems
Fan Inverter, and from Fan Inverter
to Fan.
Fan Inverter has failed Replace Fan Inverter.
Faulty ECM Control Board may need replacing. Attempt an ECM Control
Control Board Board PM upload.

Replace ECM Control


Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 4-12 Model C65 Troubleshooting Guide

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
3015 Lo-Temp Warning BOARD TEMP LO
ECM Control Board Temperature Low
System Severity Level 2
An environmental temperature range exists for the product that should not be exceeded. The software
declares this fault when the board temperature reads less than -20 °C (-4 °F).

Symptom Probable Cause Analysis Repair Solution


Low Temperature Installed in a cold Read the specification and Provide cooling air at
reading environment verify the temperature of airflow specified temperature.
to electronics is as specified for
the product.
Low power supply Inadequate power supply Investigate low power
voltage voltage could cause false supply voltage problem
readings. Check power supply (see 3019).
voltage to be 25.4V.
Faulty ECM Circuitry on ECM Control Board Attempt an ECM Control
Control Board has failed. Board PM upload.

Replace ECM Control


Board.

3016 Internal Fault BOARD TEMP OP


ECM Control Board Temperature Open
System Severity Level 3
Thermistor inputs are expected to measure within a specified range. Values outside this range indicate
hardware circuitry problems. The software declares this fault when the board temperature reads less than
-51 °C (-60 °F).

Symptom Probable Cause Analysis Repair Solution


Low Temperature Installed in cold Read the specification and Provide cooling air at
reading environment verify the temperature of air flow specified temperature.
to electronics is as specified for
product.
Low power supply Inadequate power supply Investigate low power
voltage voltage could cause false supply voltage problem
readings. Check power supply (see 3019).
voltage to be 25.4V.
Faulty ECM Circuitry on ECM Control Board Attempt an ECM Control
Control Board has failed. Board PM upload.

Replace ECM Control


Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 4-13 Model C65 Troubleshooting Guide

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
3017 Internal Fault BOARD TEMP SH
ECM Control Board Temperature Short
System Severity Level 3
Thermistor inputs are expected to measure within a specified range. Values outside this range indicate
hardware circuitry problems. The software declares this fault when the board temperature reads greater
than 93.3 °C (200 °F).

Symptom Probable Cause Analysis Repair Solution


High Temperature Installed in hot Read the specification and verify Provide cooling air at
reading environment the temperature of air flow to specified temperature.
electronics is as specified for
product.
Low power supply Inadequate power supply Investigate low power
voltage voltage could cause false supply voltage problem
readings. Check power supply (see 3019).
voltage to be 25.4V.
Debris on ECM Debris on Control Board could Clean surface of Control
Control Board cause elevated temperatures Board of debris.
with leakage current to ground.
ECM fan failed Verify the fan is rotating when Replace the Fan.
system is started
Check fan cables from ECM (J5) Fix cable problems.
to Fan Inverter, and from Fan
Inverter to Fan.
Fan Inverter needs replacing. Replace Fan Inverter.
Faulty ECM Circuitry on ECM Control Board Attempt an ECM Control
Control Board has failed. Board PM upload.

Replace ECM Control


Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 4-14 Model C65 Troubleshooting Guide

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
3018 Internal Warning PWR SUPPLY HI
ECM Power Supply Voltage High
System Severity Level 2
This checks that the power supply voltage is operating in a range that is not harmful to other system
components. The software declares a Power Supply High fault when the feedback signal reads greater
than 27.5 V.

Symptom Probable Cause Analysis Repair Solution


High Power Faulty PDM Check the input voltage of PDM to Replace PDM
Supply voltage be greater than 200 V, and output volt-
reading age to be 25.4 V ± 10%.
Faulty ECM Verify LED D34 on ECM Control Board is Attempt an ECM Control
Control Board lit. Board PM upload.

Replace ECM Control


Board
Measurement Measure PDM output voltage from J2 pin Replace ECM Control
circuit failed 5 to J2 pin 4 (PWRGND1) to be +24 V. Board
Short in system Unplug all connections from ECM Con- Reboot system.
or PDM overload. trol Board. Verify the fault disappears. Isolate and clear the
shorted component

3019 Internal Warning PWR SUPPLY LO


ECM Power Supply Voltage Low
System Severity Level 2
This checks that the power supply voltage is operating in a range that is not harmful to other system
components. The software declares a Power Supply Low fault when the feedback signal reads less than
21.8 V.

Symptom Probable Cause Analysis Repair Solution


Low Power Faulty PDM Check the input voltage of PDM to be Replace PDM
Supply voltage greater than 200 V, and output voltage to
reading be 25.4 V ± 10%.
Faulty ECM Verify LED D34 on ECM Control Board Attempt an ECM Control
Control Board is lit. Board PM upload.

Replace ECM Control


Board
Measurement Measure PDM output voltage from J2 pin Replace ECM Control
circuit failed 5 to J2 pin 4 (PWRGND1) to be +24 V. Board
Short in system Unplug all connections from ECM Con- Reboot system.
or PDM overload. trol Board. Verify the fault disappears. Isolate and clear the
shorted component

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 4-15 Model C65 Troubleshooting Guide

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
3020 Internal Fault SPEED DELTA
Engine Speed Delta Exceeded
System Severity Level 3
The Speed Delta conditions detect when the shaft accelerates at speeds not physically possible by
mechanical parts. This usually occurs when the shaft breaks or speed sensor fails. Software declares a
Speed Delta Exceeded fault when the current speed sample is greater than the last recorded speed by
more than 10,000 RPM.

Symptom Probable Cause Analysis Repair Solution


Erratic Zero Grounding An improperly grounded system Configure system
Cross Circuit will create noise on this zero cross according to grounding
speed readings circuit. specifications
Loose internal cable Loose internal cable connection Tighten cable
connection in ECM will prevent signal from reaching connections between
control board. ECM and IGBT.
Loose engine/ Loose generator leads will create Verify connections in gen-
generator leads an intermittent signal. erator terminal block
ECM Power Board Measurement circuitry in the ECM Attempt an ECM Control
Circuit has failed. Board PM upload.

Replace ECM Power


Board
ECM Control Board Measurement circuitry in the ECM Attempt an ECM Control
Circuit has failed. Board PM upload.

Replace ECM Control


Board

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 4-16 Model C65 Troubleshooting Guide

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
3021 Internal Warning PAMB FAILED
Ambient Pressure Sensor Failed
System Severity Level 2
Ambient Pressure inputs are expected to measure within a specified range. Values outside this range
indicate hardware circuitry problems. A value greater than 117.2 kPa (17.0 psia) or less than 27.6 kPA
(4.0 psia) causes an ambient pressure open condition to be declared. The system will continue operating
using the default value of 101.33 kPa (14.696 psia).
Recommended Spare Parts
• ECM Control Board • ACM • ACM Harness

Symptom Probable Cause Analysis Repair Solution


High Pressure Installed at Low See system specifications for Reduce pressure where
reading Altitude ambient pressure range system installed
Low Pressure Installed at High See system specifications for Increase pressure where
reading Altitude ambient pressure range system installed
No Power to E-Stop Jumper Not Sensor power is provided through Make sure contact is
Sensor Installed switched power where both Global made on both Global
and Local E-Stop must have and Local E-stop
contact closure. connections on the UCB.
Engine Not Rotating Check LED2 on PDM. Check for other faults -
at Start-up, or Engine For example, 10039.
Over/Under Speed. Check cables. Troubleshoot other faults
ECM/ACM Cable Harness connections at ACM or Secure connections
Not Connected ECM may not be secure.
ECM/ACM Cable Check for damaged cable or loose Replace ECM/ACM Cable
Failure connections
Failed Sensor Power is reaching the board, but Replace ACM
either voltage supply or sensor has
failed on board
Input Diode Shorted Diode is either pulling up or pulling Attempt an ECM Control
in ECM down signal from sensor. Board PM upload.

Replace ECM Control


Board

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 4-17 Model C65 Troubleshooting Guide

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
3023 Hi-Alt Warning PAMB LOW
Ambient Pressure Low
System Severity Level 2
This checks that the ambient pressure is sufficient for system components to operate normally. The
software declares an Ambient Pressure Low fault when the feedback signal reads less than 55 kPa
(8.0 psia).

Symptom Probable Cause Analysis Repair Solution


Low Pressure Installed at High See system specifications for Increase pressure where
reading Altitude ambient pressure range system installed.
ECM/ACM Cable Check for damaged cable or loose Replace ECM/ACM Cable
Failure connections
Failed Sensor Power is reaching the board, but Replace ACM
either voltage supply or sensor
has failed on board.
Input Diode Diode is pulling down signal from Attempt an ECM Control
Shorted in ECM sensor. Board PM upload.

Replace ECM Control Board

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 4-18 Model C65 Troubleshooting Guide

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
3034 Hi-Temp Fault LCM BRD TEMP HI
LCM Control Board Temperature High
System Severity Level 3
An environmental temperature range exists for the product that should not be exceeded. This fault is
declared when the LCM board temperature reads greater than 79.4 °C (175 °F).

Symptom Probable Cause Analysis Repair Solution


High temperature Installed in a hot Read specification and verify Provide cooling air at
reading environment temperature of airflow to electronics specified temperature.
is as specified for the product.
Low power Inadequate power supply voltage Investigate low power
supply voltage could cause false readings. Check supply voltage problem
power supply voltage to be 25.4V. (see 3019).
Debris on LCM Debris on board temperature Clean surface of LCM
Control Board thermistor RT1 could cause elevated Control Board of debris.
temperatures with leakage current to
ground.
LCM fan failed Verify the fan is rotating when system Replace LCM Fan.
is started
Check fan cables from ECM (J5) to Fix cable problems
Fan Inverter, and from Fan Inverter to
Fan.
Fan Inverter needs replacing Replace Fan Inverter.
Faulty ECM Circuitry on ECM Control Board has Attempt an ECM Control
Control Board failed. Board PM upload.

Replace ECM Control


Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 4-19 Model C65 Troubleshooting Guide

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
3035 Lo-Temp Warning LCM BRD TEMP LO
LCM Control Board Temperature Low
System Severity Level 2
An environmental temperature range exists for the product that should not be exceeded. The software
declares this fault when the LCM board temperature reads less than -20 °C (-4 °F).

Symptom Probable Cause Analysis Repair Solution


Low Temperature Installed in a cold Read the specification and verify Provide cooling air at
reading environment the temperature of airflow to elec- specified temperature.
tronics is as specified for the prod-
uct.
Low power supply Inadequate power supply voltage Investigate low power
voltage could cause false readings. Check supply voltage problem
power supply voltage to be 25.4V. (see 3019).
Debris on LCM Debris on board temperature Clean surface of LCM
Control Board thermistor RT1 could cause Control Board of debris.
elevated temperatures with
leakage current to ground.
LCM fan failed Verify the fan is rotating when Replace LCM Fan.
system is started
Check fan cables from ECM (J5) to Fix cable problems
Fan Inverter, and from Fan Inverter
to Fan.
Fan Inverter in ECM has failed Replace Fan Inverter.
Circuitry on ECM Control Board Attempt an ECM Control
has failed. Board PM upload.

Replace ECM Control


Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 4-20 Model C65 Troubleshooting Guide

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
3036 Internal Fault LCM BRD TEMP OP
LCM Control Board Temperature Open
System Severity Level 3
Thermistor inputs are expected to measure within a specified range. Values outside this range indicate
hardware circuitry problems. The software declares this fault when the board temperature reads less than -
51 °C (-60 °F).

Symptom Probable Cause Analysis Repair Solution


Low Temperature Installed in cold Read the specification and verify the Provide cooling air at
reading environment temperature of air flow to electronics specified temperature.
is as specified for product.
Low power Inadequate power supply voltage Investigate low power
supply voltage could cause false readings. Check supply voltage problem
power supply voltage to be 25.4V. (see 3019).
Debris on LCM Debris on board temperature thermis- Clean surface of LCM
Control Board tor RT1 could cause elevated temper- Control Board of debris.
atures with leakage current to
ground.
LCM fan failed Verify the fan is rotating when system Replace LCM Fan.
is started
Check fan cables from ECM (J5) to Fix cable problems
Fan Inverter, and from Fan Inverter to
Fan.
Fan Inverter in ECM has failed Replace Fan Inverter.
Circuitry on ECM Control Board Attempt an ECM Control
has failed. Board PM upload.

Replace ECM Control


Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 4-21 Model C65 Troubleshooting Guide

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
3037 Internal Fault LCM BRD TEMP SH
LCM Control Board Temperature Short
System Severity Level 3
Thermistor inputs are expected to measure within a specified range. Values outside this range indicate
hardware circuitry problems. Software declares this fault when the board temperature reads greater than
93.3 °C (200 °F).

Symptom Probable Cause Analysis Repair Solution


High Temperature Installed in hot Read the specification and verify Provide cooling air at
reading environment the temperature of air flow to elec- specified temperature.
tronics is as specified for product.
Low power Inadequate power supply voltage Investigate low power
supply voltage could cause false readings. Check supply voltage problem
power supply voltage to be 25.4V. (see 3019)
Debris on LCM Debris on board temperature Clean surface of LCM
Control Board thermistor RT1 could cause Control Board of debris.
elevated temperatures with leak-
age current to ground.
LCM fan failed Verify the fan is rotating when Replace LCM Fan.
system is started
Check fan cables from ECM (J5) to Fix cable problems
Fan Inverter, and from Fan Inverter
to Fan.
Fan Inverter needs replacing Replace Fan Inverter.
Circuitry on ECM Control Board Attempt an ECM Control
has failed. Board PM upload.

Replace ECM Control


Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 4-22 Model C65 Troubleshooting Guide

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
3038 Internal Fault ECM PWRSP OTMP
ECM Power Supply Overtemperature
System Severity Level 3
An environmental temperature range exists for the product that should not be exceeded. The software
declares this fault when the ECM Power Supply temperature reads greater than 100 °C (212 °F).

Symptom Probable Cause Analysis Repair Solution


High Temperature Installed in a hot Read specification and verify Provide cooling air at
reading environment temperature of airflow to electronics specified temperature.
is as specified for the product.
Low power Inadequate power supply voltage Investigate low power
supply voltage could cause false readings. Check supply voltage problem
power supply voltage to be 25.4V. (see 3019).
ECM fan failed Verify the fan is rotating when Replace ECM Fan.
system is started
Check fan cables from ECM (J5) to Fix cable problems
Fan Inverter, and from Fan Inverter
to Fan.
Fan Inverter needs replacing Replace Fan Inverter.
PDM tempera- Cable from ECM (J11) to PDM is Secure or replace cable.
ture cable loose or damaged
PDM module Thermistor or Power Supply Replace PDM module.
failed circuitry on PDM has failed.
Faulty ECM Circuitry on ECM Control Board Attempt an ECM Control
Control Board has failed. Board PM upload.

Replace ECM Control


Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 4-23 Model C65 Troubleshooting Guide

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
3039 Internal Fault ECM PWRSP TMP OP
ECM Power Supply Temperature Sensor Open
System Severity Level 3
This fault is reported when the ECM generator power supply temperature reads less than -44 °C (-47.2 °F).
Note: This fault is not reported if the ECM Part Number is 509161 (GC only hardware - it uses different
power supply thermistor).

Symptom Probable Cause Analysis Repair Solution


Low Temperature Installed in cold Read the specification and Provide cooling air at
reading environment verify the temperature of air flow specified temperature.
to electronics is as specified for
product.
Low power supply Inadequate power supply Investigate low power
voltage voltage could cause false supply voltage problem
readings. Check power supply (see 3019).
voltage to be 25.4V.
Faulty ECM Circuitry on ECM Power Board Replace ECM Power
Power Board has failed. Board.
Faulty PDM Circuitry on PDM has failed. Replace PDM

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 4-24 Model C65 Troubleshooting Guide

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
3040 Internal Fault ECM PWRSP TMP SH
ECM Power Supply Temperature Sensor Short
System Severity Level 3
This fault is reported when the ECM generator power supply temperature reads greater than 150 °C
(302 °F).
Note: This fault is not reported if the ECM Part Number is 509161 (GC only hardware - it uses different
power supply thermistor).

Symptom Probable Cause Analysis Repair Solution


High Temperature Installed in hot Read the specification and Provide cooling air at
reading environment verify the temperature of air flow specified temperature.
to electronics is as specified for
product.
Low power supply Inadequate power supply volt- Investigate low power
voltage age could cause false readings. supply voltage problem
Check power supply voltage to (see 3019)
be 25.4V.
Debris on ECM Debris on Power Board or PDM Clean surface of Power
Power Board/PDM could cause elevated tempera- Board/PDM of debris.
tures with leakage current to
ground.
ECM fan failed Verify the fan is rotating when Replace the Fan.
system is started
Check fan cables from ECM (J5) Fix cable problems
to Fan Inverter, and from Fan
Inverter to Fan.
Fan Inverter needs replacing Replace Fan Inverter.
Faulty ECM Power Circuitry on ECM Power Board Replace ECM Power Board
Board has failed.
Faulty PDM Circuitry on PDM has failed. Replace PDM

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 4-25 Model C65 Troubleshooting Guide

This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
SERIES 4000 FAULT CODES
Softwar e Faults
Overview
Series 4000 fault codes are assigned to faults related to the software. The following table shows the fault
number, fault description, system severity level (SSL), isolation message, and comment for each fault.
The troubleshooting procedure for each message follows the table.

Fault No Fault Description SSL Isolation Message Comment


4000 WATCHDOG TO 7 Internal Fault
4001 BUFFER OVF 1 Internal Warning Not Used
4002 ENG TSK OVRN 1 Internal Warning
4003 SYS TSK OVRN 1 Internal Warning
4004 IDSP TSK OVRN 1 Internal Warning
4005 IDSP BLTSK OVRN 1 Internal Warning Not Used
4006 GDSP TSK OVRN 1 Internal Warning
4007 GDSP BLTSK OVRN 1 Internal Warning Not Used
4008 ADC TSK OVRN 1 Internal Warning Not Used
4009 BAD FLT DB 1 Internal Warning Not Used
4010 FUEL TSK OVRN 1 Internal Warning
4011 SW COMPATABILITY 7 Internal Fault
4012 ECM CONFIG 7 Internal Fault
4013 LCM CONFIG 7 Internal Fault
4014 BCM CONFIG 7 Internal Fault
4015 HEV CONFIG 7 Internal Fault
4016 CHP TSK OVRN 1 Internal Warning

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430013 Rev F (September 2010) 5-1 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
4000 Internal Fault WATCHDOG TO
Watchdog Timeout
System Severity Level 7
This fault is declared when the software executes through the power-up sequence and the watchdog is
timed out.

Symptom Probable Cause Analysis Repair Solution


Watchdog Timer Software did not Some other fault or system Troubleshoot other
reset update Watchdog sequence caused an operating faults in the system first.
Timer as expected condition where software was not
able to service timer properly. Reboot system.
Software has error that prevents Report condition to
proper servicing of timer. Capstone Technical
Support.

4002 Internal Warning ENG TSK OVRN


Engine Task Overrun
System Severity Level 1
This warning occurs when the engine control software executes a path that requires more processor time
than allocated, i.e., more than 20 msec.

Symptom Probable Cause Analysis Repair Solution


Engine Task Processor overloaded Reported for development Clear fault.
missed execution during certain sequence monitoring only. Not reported to Continue operation.
cycle of execution. user or maintenance.

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430013 Rev F (September 2010) 5-2 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
4003 Internal Warning SYS TSK OVRN
System Task Overrun
System Severity Level 1
This warning occurs when the system control software executes a path that requires more processor time
than allocated, i.e., more than 20 msec.

Symptom Probable Cause Analysis Repair Solution


System Task Processor overloaded Reported for development Clear fault.
missed execution during certain sequence monitoring only. Not reported to Continue operation.
cycle of execution. user or maintenance.

4004 Internal Warning IDSP TSK OVRN


Inverter DSP Task Overrun
System Severity Level 1
Provides a warning when the inverter DSP data move software executes a path that requires more
processor time than allocated, i.e., more than 100 msec.

Symptom Probable Cause Analysis Repair Solution


Inverter DSP Task Processor overloaded Reported for development Clear fault.
missed execution cycle during certain sequence monitoring only. Not reported Continue operation.
of execution. to user or maintenance.

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430013 Rev F (September 2010) 5-3 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
4006 Internal Warning GDSP TSK OVRN
Generator DSP Task Overrun
System Severity Level 1
Provides a warning when the generator DSP data move software executes a path that requires more
processor time than allocated, i.e., more than 100 msec.

Symptom Probable Cause Analysis Repair Solution


Generator DSP Task Processor overloaded Reported for development Clear fault.
missed execution cycle during certain sequence monitoring only. Not reported Continue operation.
of execution. to user or maintenance.

4010 Internal Warning FUEL TSK OVRN


Fuel Task Overrun
System Severity Level 1
Provides a warning when the fuel device data move software executes a path that is requires more
processor time allocated, i.e., more than 1.0 sec.

Symptom Probable Cause Analysis Repair Solution


Fuel Task missed Processor overloaded Reported for development Clear fault.
execution cycle during certain sequence monitoring only. Not reported Continue operation.
of execution. to user or maintenance.

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430013 Rev F (September 2010) 5-4 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
4011 Internal Fault SW COMPATIBILITY
Software Compatibility
System Severity Level 7
Software compatibility testing is required to ensure that damage cannot be induced when operating with
different configurations of hardware. Verification of the following criteria is necessary to successfully pass
the software compatibility check:
Generator and Inverter software matches the Main CPU. Main code matches ECM and LCM part numbers
stored in data structures. Inverter software matches the LCM part number. Battery software matches the
BCM part number.
Software Compatibility fault is declared when the above criteria is not met.
Recommended Spare Parts
• Engine Personality Module • ECM Control Board • Frame Personality Module
• Engine Harness • LCM/BCM Control Board

Symptom Probable Cause Analysis Repair solution


All of the software Software does not Check software compo- Upload the required
components required recognize the Inverter, nents through Display or software code compo-
in the code set were Generator, or Battery SWCNFG command to nent.
not installed. part numbers as valid verify all components are
programs. correct.
Software is installed to Configuration setting Check system software Upload control software
unsupported hardware is wrong. configuration. configuration.
components.
Software does not Check the Technical Re-program Personality
(Continued)
recognize the Part Reference documentation Module for invalid
Number of ECM, for hardware compatibility components.
Engine, Battery Con- issues.
troller, or Fuel Device
as a valid component
EEPROM Device The PM program error Replace appropriate
Failed occurs when attempting to component
upload structures for ECM
Control Board/LCM Con-
trol Board/BCM Control
Board/Frame PM.
Multiple faults are reported. Attempt an ECM Control
Possible problem in the Board PM upload.
communication driver
Replace ECM Control
Board.

Continued on next page

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430013 Rev F (September 2010) 5-5 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
4011 Internal Fault (Cont’d)

Symptom Probable Cause Analysis Repair solution


Software is installed to LCM Code in BCM Check software/hardware Download BCM Code
unsupported hardware hardware components through and BCM PM’s
components Display.
BCM Code in LCM Check software/hardware Download LCM Code and
hardware components through LCM PM’s
Display.
Problem still exists All software and PM Consult Capstone
uploads successful but Technical Support
problem still not resolved.
Connection between Verify connection of Intra Tighten Intra (BCM)
ECM and BCM (BCM) cable between ECM cable connection
and BCM.
Connection between Verify connection of Inter Tighten Inter (LCM) cable
ECM and LCM (LCM) cable between ECM connection
and LCM.

NOTE Caution must be taken when reverting back to the old software as PM faults will occur.

4012 Internal Fault ECM CONFIG


ECM Hardware Configuration Error
System Severity Level 7
This fault is reported if the ECM Part Number is 509161, 511821, or 513408.

Symptom Probable Cause Analysis Repair solution


ECM hardware Incorrect hardware Confirm the installed hardware Replace hardware
and software not component installed matches with the configuration component
compatible data that was programmed in
PM programming.
Incorrect Part No. Confirm the installed hardware Load correct PM into
programmed into matches with the configuration correct hardware
hardware data that was programmed in
PM programming.
Can not read ECM Part Check harness connections Tighten connections
No. from the board

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430013 Rev F (September 2010) 5-6 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
4013 Internal Fault LCM CONFIG
LCM Hardware Configuration Error
System Severity Level 7
This fault is reported if the LCM Part Number is not 509162, 510298, or 511823.
Note: This fault is not reported on HEV systems.

Symptom Probable Cause Analysis Repair solution


LCM hardware BCM Code in LCM Check software/hardware Download LCM Code
and software not hardware components through Display. and LCM PM’s
compatible
Incorrect hardware Confirm the installed hardware Replace hardware
component installed matches with the configuration component
data that was programmed in
PM programming.
Incorrect Part Number Confirm the installed hardware Load correct PM into
programmed into matches with the configuration correct hardware
hardware data that was programmed in
PM programming.
Can not read LCM Part Check Inter harness connections Tighten connections
No. from the board from ECM to LCM.

4014 Internal Fault BCM CONFIG


BCM Hardware Configuration Error
System Severity Level 7
This fault is reported on non-HEV systems (as determined by the presence of an LCM). The fault is
reported when BCM PM is programmed for HEV and the Frame PM is not.

Symptom Probable Cause Analysis Repair solution


BCM hardware LCM Code in BCM Check software/hardware Download BCM Code
and software not hardware components through Display. and BCM PM’s
compatible
Incorrect hardware Confirm the installed hardware Replace hardware
configuration matches with the configuration component
data that was programmed in
PM programming.
Incorrectly programmed Confirm the installed hardware Match hardware with
Frame PM and/or BCM matches with the configuration correct PM Part No.
PM data that was programmed in program
PM programming.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 5-7 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
4015 Internal Fault HEV CONFIG
HEV Hardware Configuration Error
System Severity Level 7
This fault is reported on HEV systems (as determined by the lack of an LCM). The fault is reported when
the Frame PM is programmed for HEV and the BCM PM is not.

Symptom Probable Cause Analysis Repair solution


HEV hardware Incorrect hardware Confirm the installed hardware Replace hardware
and software not configuration matches with the configuration component
compatible data that was programmed in
PM programming.
Incorrectly programmed Confirm the installed hardware Match hardware with
Frame PM and/or BCM matches with the configuration correct PM Part No.
PM data that was programmed in program
PM programming.

4016 Internal Warning CHP TSK OVRN


CHP Task Overrun
System Severity Level 1
This fault is reported on CHP systems. The fault is reported when the CHP task does not complete in
500 msec.

Symptom Probable Cause Analysis Repair solution


CHP task is not Excessive Main Processor Verify that the latest software Reduce CRMS
completed usage version is installed. communication rate.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 5-8 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
SERIES 5000 FAULT CODES
Mechanical Har dwar e Faults
Overview
Series 5000 fault codes relate to package faults. The following table shows the fault number, fault
description, system severity level (SSL), isolation message, and comment for each fault. The trouble-
shooting procedure for each message follows the table.

Fault No Fault Description SSL Isolation Message Comment


5000 FUEL SUBSYSTEM 3 Fuel Fault
5001 NO FUEL DEVICE 3 Fuel Fault
5002 ENG EEPROM RD 2 Internal Warning
5003 ENG EEPROM WR 2 Internal Warning
5004 ENG EEPROM CSUM 7 Internal Fault
5005 BEARING ASSY 5 Internal Fault Not Used
5006 ENG ASSY 5 Internal Fault Not Used
5007 COMBSTR ASSY 5 Internal Fault Not Used
5008 STATOR ASSY 5 Internal Fault Not Used
5009 PLD SPD FB 7 Internal Fault
5010 FRM EEPROM RD 2 Internal Warning
5011 FRM EEPROM WR 2 Internal Warning
5012 FRM EEPROM CSUM 7 Internal Fault
5013 DIS EEPROM CSUM 7 Internal Fault Not Used
5014 SPV EEPROM CSUM 7 Internal Fault Not Used
5015 RFC EEPROM CSUM 7 Internal Fault Not Used
5016 BCT EEPROM CSUM 7 Internal Fault
5017 ITA EEPROM CSUM 7 Internal Fault Not Used
5018 STUCK FUEL VLV 3 Fuel Fault
5019 MULT FUEL DEV 3 Fuel Fault Not Used
5020 LFC CSUM 7 Internal Fault Not Used
5021 FUEL DEV INIT 3 Fuel Fault
5022 NO AIR ASST DEV 3 Fuel Fault Not Used
5023 TRANSDUCER OP SH 2 Internal Warning
5024 UFCB CSUM 7 Internal Fault
5025 FUEL LEAK FLT 5 Internal Fault

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430013 Rev F (September 2010) 6-1 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
5000 Fuel Fault FUEL SUBSYSTEM
Fuel Subsystem is Reporting Fault
System Severity Level 3

NOTE After troubleshooting the 5000 faults, always reboot system to clear faults.

This fault appears when the SPV25 fuel subsystem reports that an error occurred in the device’s operation.
The fuel controller has 32 different faults that it can declare. Every one of these faults is displayed by the
ECM as a fault “5000 FUEL SUBSYSTEM”.
If a fault 5000 occurs, the fuel controller must be asked to report its internal faults. Use the Capstone
Remote Monitoring Software (CRMS) to obtain the fuel controller fault code. In the maintenance edition of
CRMS version 4.1x or higher, this can be done by clicking on the Display menu and then choosing ‘Intra
Devices Faults’. This version decodes the fault word for you. Look up the reported fuel device and fault
bit(s) in the tables in this section. In earlier versions of CRMS the same information may be obtained using
the command ‘ITASTR’ in the CRMS command line. Alternatively, this information may be obtained from
the Incident Log on the Display Panel.
The syntax for this command is: ITASTR=X
Where, X = 3 for Display X = 4 for Battery X = 6 for Woodward Valve
X = 7 for SPV25 X = 8 for ICHP
The returned data will be formatted as follows:
ITASTR, 0=0x000X, 0xNNNNNNNN
Where, x (lower case) means the number returned is a hexadecimal (base 16) number.
X (upper case) is as described above.
N stands for each digit of an 8-digit fault word.
This fault word needs to be converted from hex to binary in order to decode the fuel subsystem faults that
are present. Each digit in the fault word is represented below by the letter N, each having its own number
that indicates the order in which they appear. Each of these digits is a hex number or letter that can be
decoded into a 4-digit binary number. This results in a 32 bit number (8 digits x 4 bits per digit), and each bit
represents a different fault.
The following table shows each hexadecimal digit (N) and its corresponding 4-digit binary number (BBBB).
For example, N0= B3B2B1B0.

N7 N6 N5 N4 N3 N2 N1 N0
B31B30B29B28 B27B26B25B24 B23B22B21B20 B19B18B17B16 B15B14B13B12 B11B10B9B8 B7B6B5B4 B3B2B1B0

Refer to the following table for a list of all 16 hexadecimal digits and their corresponding 4-bit binary
numbers to aid in making the conversion.

Hex Binary Hex Binary Hex Binary Hex Binary


0 0000 4 0100 8 1000 C 1100
1 0001 5 0101 9 1001 D 1101
2 0010 6 0110 A 1010 E 1110
3 0011 7 0111 B 1011 F 1111

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430013 Rev F (September 2010) 6-2 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
Hexadecimal to Binary Conversion - Example
If N6 = D, then its corresponding binary number B27B26B25B24 = 1101. A ‘1’ in any location means that a
fault has been declared. The particular fault can be determined using the following table which lists all 32
bits/faults for the fuel controller.

Bit # SPV25 FAULT Bit # SPV25 FAULT


31 Communication Timeout 15 Not Used
30 Pressure Low 14 Pilot Injector #6 Valve/Combustor #6
29 Pressure High 13 Pilot Injector #5 Valve/Combustor #5
28 DC Under Voltage 12 Not Used
27 Solenoid Under Voltage 11 Not Used
26 Not Used 10 Not Used
25 Proportional Valve Under Voltage 9 Not Used
24 Not Used 8 Not Used
23 LVDT Position Feedback 7 Self Test: Header/ Data CRC
22 Not Used 6 Self Test: Temp Sensor
21 Control Valve Overtemperature 5 Not Used
20 Fuel Fault 4 Not Used
19 Premix Injector #4 Valve/Combustor #4 3 Self Test: LVDT Position Feedback
18 Pilot Injector #3 Valve/Combustor #3 2 Self Test: A/D Converter
17 Not Used 1 Self Test: Personality Module
16 Pilot Injectors #1 and #2 Valves/ 0 Self Test: RAM Fail
Combustors #1 and #2

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430013 Rev F (September 2010) 6-3 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
Bit # Woodward Valve FAULT Bit # Woodward Valve FAULT
31 2.5V ADC Ref Out of Range 15 Not Used
30 5V Analog Out of Range 14 Not Used
29 Ctl Voltage Out of Range 13 SCI Communication Time Out
28 25 VS Out of Range 12 Not Used
27 HW EStop Detected 11 Not Used
26 Woodward Library Error 10 Not Used
25 Comm Error on SPI DAC 9 Not Used
24 Comm error on SPI EEPROM 8 Not Used
23 Comm Error on SPI ADC 7 Not Used
22 Ext HW Cmd to Shutdown 6 Solenoid Driver Fault
21 FCM DSP Sends Out Shutdown 5 Over Current on CH B
20 Watch Dog Timer Time Out 4 Over Current on CH A
19 Hardware ID does not match 3 H-Bridge Driver B Fault
18 Flash Check Sum Error 2 H-Bridge Driver A Fault
17 Power-On Self Test Failed 1 A/D Accuracy Check Failed
16 Not Used 0 A/D Conversion Failed

Fault Decoding Process - Example


The following example illustrates the decoding process for fuel subsystem faults. For this example we
assume that the system is running on high pressure natural gas and therefore, has a SPV25 as the fuel
control device.
At the command line type ITASTR=7 (for SPV)
At the command line type ITASTR=6 (for Woodward valve)
The response is ITASTR, 0=0x0007, 0x00800008
The number of interest is 00800008. Converting this number to binary using the conversion table yields the
number: 0000 0000 1000 0000 0000 0000 0000 1000.

0000 0000 1000 0000 0000 0000 0000 1000


B31B30B29B28 B27B26B25B24 B23B22B21B20 B19B18B17B16 B15B14B13B12 B11B10B9B8 B7B6B5B4 B3B2B1B0

Starting with bit 0, we see that there is a “1” in the location for bit 3 and bit 23. Referring to the fault
conversion table above, this means that the SPV25 declared a Position Feedback fault in both the self-test
mode (bit 3) and normal operation (bit 23). Once the bit numbers are identified, then refer to the following
tables for detailed analysis of the faults identified by each bit.

Note: Refer to the following three fuel system configurations when troubleshooting pressure transducers:
1. 0 to 100 psig (Inlet), 0 to 100 psig (Outlet)
2. SPV25 internal transducer (Inlet), 0 to 100 psig (Outlet)
3. SPV25 internal transducer (Inlet), No Outlet

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430013 Rev F (September 2010) 6-4 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
Accessing Fault Codes via CRMS
When using CRMS you may access fault incident display window will appear and any current
information by going to the Display dropdown fault will be indicated there.
menu and selecting Intra Device Incidents. The

Bit # SPV25 FAULT Analysis Repair Solution


31 Communication Check Intra Harness connections at ECM Secure Intra Harness
Timeout and SPV25
Check Intra Harness cable for water or damage Replace Intra Harness
Communications circuits on fuel controller may Attempt a PM upload.
have failed Replace Fuel Controller.
30 Pressure Low Check Pressure Harness is secure to both Secure Pressure Harness
transducers
Check Pressure Harness for Water or Damage Replace Pressure Harness
Check Pressure Transducer reading normal Replace Pressure
Transducer
Pressure sensing circuitry on fuel controller Attempt a PM upload.
may have failed Replace Fuel Controller.
Check pressure range on downstream pressure Replace Pressure
transducer (0 to 100 psig) Transducer
29 Pressure High Check Pressure Harness is secure to both Secure Pressure Harness
transducers
Check Pressure Harness for water or damage Replace Pressure Harness
Check Pressure Transducer reading normal Replace Pressure
Transducer
Pressure sensing circuitry on fuel controller Attempt a PM upload.
may have failed Replace Fuel Controller.
Check pressure range on downstream pressure Replace Pressure
transducer (0 to 100 psig) Transducer
28 DC Undervoltage Check Intra Harness connections at ECM and Secure Intra Harness
SPV25
Check Intra Harness cable for water or damage Replace Intra Harness
Check for shorts on 24V loads (Manifold, Replace faulty load
Shutoff Valve, Display, etc.) component
Verify 24V on Intra A Power measured during Attempt a PM upload.
start. If no 24V, replace ECM Control Board Replace ECM Control
Board.
Voltage sensing circuitry on fuel controller may Attempt a PM upload.
have failed Replace Fuel Controller.

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430013 Rev F (September 2010) 6-5 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
Bit # SPV25 FAULT Analysis Repair Solution
27 Solenoid Under- Check Intra Harness connections at ECM Secure Intra Harness
Voltage and SPV25
Check Intra Harness cable for water or damage Replace Intra Harness
Check for shorts on 24V loads (Manifold, Replace faulty load
Shutoff Valve, Display, etc.) component
Verify 24V on Intra A Power measured during Attempt a PM upload.
start. If no 24V, replace ECM Control Board Replace ECM Control
Board.
Voltage sensing circuitry on fuel controller may Attempt a PM upload.
have failed Replace Fuel Controller.
26 Not Used Not Used Not Used
25 Proportional Check Intra Harness connections at ECM Secure Intra Harness
Valve Under- and SPV25
Voltage
Check Intra Harness cable for water or damage Replace Intra Harness
Check for shorts on 24V loads (Manifold, Replace faulty load
Shutoff Valve, Display, etc.) component
Verify 24V on Intra B Power measured during Attempt a PM upload.
start. If no 24V, replace ECM Control Board Replace ECM Control
Board.
Voltage sensing circuitry on fuel controller may Attempt a PM upload.
have failed Replace Fuel Controller.
24 Not Used Not Used Not Used
23 LVDT Position Verify connectors from valve body to fuel Secure LVDT Connections
Feedback controller are secure, not wet, and not
damaged
LVDT voltage from valve or sensing circuitry on Replace Valve/Controller
fuel controller may have failed
22 Not Used Not Used Not Used
21 Control Valve Verify that hot fuel is not being delivered to unit Cool fuel system
Overtemperature
Ensure thermistor is connected on fuel control Secure thermistor connec-
board tions to fuel control board
Thermistor or sensing circuitry on fuel controller Attempt a PM upload.
may have failed Replace fuel controller.

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430013 Rev F (September 2010) 6-6 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
Bit # SPV25 FAULT Analysis Repair Solution
20 Fuel Fault Inspect Solenoid Harness for water, damage, Secure or Replace Solenoid
and secure connection Harness
Replace solenoid if coil resistance reads open Replace Solenoid Block
Replace solenoid if 24V is measured in harness Replace Solenoid Block
during a start sequence
Drive circuitry on the fuel controller may have Attempt a PM upload.
failed Replace Fuel Controller.
19 Premix Injector #4 Inspect Solenoid Harness for water, damage, Secure or Replace Solenoid
Valve and secure connection Harness
Combustor #4
Replace solenoid if coil resistance reads open Replace Solenoid Block
Replace solenoid if 24V is measured in harness Replace Solenoid Block
during a start sequence
Drive circuitry on the fuel controller may have Attempt a PM upload.
failed Replace Fuel Controller.
18 Pilot Injector #3 Inspect Solenoid cable for water, loose Secure or Replace Solenoid
Valve connections, or damage Harness
Combustor #3
Replace solenoid if coil resistance reads open Replace Solenoid Block
Replace solenoid if 24V is measured in harness Replace Solenoid Block
during a start sequence
Drive circuitry on the fuel controller may have Attempt a PM upload.
failed Replace Fuel Controller.
17 Not Used Not Used Not Used
16 Pilot Injectors #1 Inspect Solenoid cable for water, loose Secure or Replace
and #2 Valves connections, or damage Solenoid Harness
Combustors #1
Replace solenoid if coil resistance reads open Replace Solenoid Block
and #2
Replace solenoid if 24V is measured in harness Replace Solenoid Block
during a start sequence
Drive circuitry on the fuel controller may have Attempt a PM upload.
failed Replace Fuel Controller.
15 Not Used Not Used Not Used

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430013 Rev F (September 2010) 6-7 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
Bit # SPV25 FAULT Analysis Repair Solution
14 Pilot Injector #6 Inspect Solenoid cable for water, loose Secure or Replace Solenoid
Valve connections, or damage Harness
Combustor #6
Replace solenoid if coil resistance reads open Replace Solenoid Block
Replace solenoid if 24V is measured in harness Replace Solenoid Block
during a start sequence
Drive circuitry on the fuel controller may have Attempt a PM upload.
failed Replace Fuel Controller
13 Pilot Injector #5 Inspect Solenoid cable for water, loose Secure or Replace Solenoid
Valve connections, or damage Harness
Combustor #5
Replace solenoid if coil resistance reads open Replace Solenoid Block
Replace solenoid if 24V is measured in harness Replace Solenoid Block
during a start sequence
Drive circuitry on the fuel controller may have Attempt a PM upload.
failed Replace Fuel Controller.
12 Not used Not used Not used
11 Not Used Not Used Not Used
10 Not Used Not Used Not Used
9 Not Used Not Used Not Used
8 Not Used Not Used Not Used
7 Self Test: Reboot Cycling power may clear an
Header/ intermittent fault
Data CRC
PM may not have been programmed correctly Reprogram Fuel Controller
or has become corrupted PM
Memory device circuitry on fuel controller may Attempt a PM upload.
have failed Replace Fuel Controller.
6 Self Test: Verify that hot fuel is not being delivered to unit Cool Fuel System
Temp Sensor
Ensure thermistor is connected on fuel control Secure thermistor connec-
board tion to fuel control board
Thermistor or sensing circuitry on fuel controller Attempt a PM upload.
may have failed Replace Fuel Controller.
5 Not Used Not Used Not Used
4 Not Used Not Used Not Used

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 6-8 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
Bit # SPV25 FAULT Analysis Repair Solution
3 Self Test: Verify connectors from valve body to fuel con- Secure LVDT Connections
LVDT Position troller are secure, not wet, or damaged
Feedback
LVDT voltage from valve or sensing circuitry on Attempt a PM upload.
fuel controller may have failed Replace Valve/Controller.
2 Self Test: Analog to Digital converter on fuel controller Attempt a PM upload.
A/D Converter may have failed Replace Fuel Controller
1 Self Test: Reboot Cycling power may clear an
Personality intermittent fault
Module
PM may not have been programmed correctly Reprogram Fuel Controller
or has become corrupted PM
Memory device circuitry on fuel controller may Attempt a PM upload.
have failed Replace Fuel Controller.
0 Self Test: RAM memory on fuel controller may have failed Attempt a PM upload.
Ram Fail Replace Fuel Controller.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 6-9 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
Bit # WWV FAULT Analysis Repair Solution
31 ADC Ref Out of This fault is reported if the 2.5V ADC ref- Cycle power, or reboot the sys-
Range erence voltage is out of range therefore, tem, and continue operation
electrical noise caused by grid distur-
bance may be the cause of this fault
FCB internal circuitry failed Replace FCB
30 5V Analog Out of This fault is reported if the 5V power sup- Replace FCB
Range ply is out of range. If the system does not
detect a 24V OOR fault during the occur-
rence of the FCB 5V SUP OOR fault,
then the FCB internal circuitry has failed.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 6-10 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
Bit # WWV FAULT Analysis Repair Solution
29 Ctl Voltage Out of This fault is reported if the 24V power Reseat the INTRA harness con-
Range supply voltage is out of range. Check for nections between the FCB and
a loose wiring connection or damaged ECM control boards.
wire at the INTRA harness to determine if
this is the cause of intermittent or consis- Replace the harness if damaged.
tently deteriorated signals or if the power
supply is out of range.

If this is the only fault the system detects, Reprogram FCB PM data struc-
and additionally does not detect power ture and reload FCM software.
supply low or power supply high, mea-
sure VC to determine whether it is within Replace FCB if the fault does not
limits (21.8V)-27.5V at the FCB INTRA clear after the above action.
harness connector between pins A3 (car-
rying 24VC ) with reference to A6 pin 10,
B6 pin10, or B1 pins 3 or 4 (ground pins).

If the above is within limits, there may be


a failure with the voltage sensing circuitry
on the FCB.

FCB voltage range PM data structure


may be programmed incorrectly or may
have became corrupted.
If the measured voltage at ECM control Replace the ECM CB if the mea-
board INTRA harness connector J9, surements at the J9 connector are
between pins A3 (carrying 24VC) with out of range.
reference to A6,10, or B6,10 or B1, 3, 4
(PGND and DGND) is out of range, most
likely there is an issue with the ECM CB
internal circuitry.

If voltage does not measure ok, then trou-


bleshoot the ECM CB. Also, check the
power supply voltage.

Confirm if the input voltage of the PDM If the output voltage is out of
(inside of ECM) is greater than 200V, and specification, replace the PDM1
output voltage is within 21.8-27.5VDC. power supply.
Unplug the low voltage harness from
power supply connector J2 and conduct
the measurements on the power supply
J2 connector between pins 5 or 11 in ref-
erence to pins 3, 4, 9 or 10.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 6-11 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
Bit # WWV FAULT Analysis Repair Solution
28 25VS Out of This fault is reported if the 25VS power Reseat the INTRA harness con-
Range supply voltage is out of range. If this is nection at the FCB control board.
the only power supply fault that the sys-
tem detects, first check the incoming DC Reseat the INTRA harness at the
voltage signal to the UFCB control board ECM control board side.
from the ECM CB at the INTRA harness
between pins A5 (carrying 24VS) INTRA Verify that the harness is not dam-
C Power and B1, 3, 4 or B6,10 (power aged and there are no loose wir-
ground) in order to determine if the signal ing connection (look for a 24V
is intermittent and whether the voltage is signal at pin A5 with reference to
steady and within the specified limits. pins B1, 3, 4, 6 or 10).

Replace the INTRA harness if


damage is observed.
If measured voltage at the FCB connec- Reload FCB control board PM
tor is within limits, but the FCB control data structure.
board continues to report a fault, then the
problem is most likely with the FCB con- Replace the FCB control board if
trol board itself. the software upload does not
resolve the issue.
PM structure values may not be correct in
order to sample the 24VS voltage range.
Separately, board voltage sensing cir-
cuitry may have failed.
25VS power for the FCB control board Reseat the high voltage connec-
originates from the PDM at the ECM tion between power supply PDM
module. Verify that 25VS is available and the DC bus.
from the PDM power supply. Check
inside the ECM module and monitor LED If there is no 24VC or 24VS output
2 on PDM. It should be ON confirming power when the DC BUS is above
that 25VS switched power is available. 280VDC, replace PDM.
LED 1 should also be ON indicating 25V
constant power. If 25VC is not within the limits
(below 21.8VDC or greater than
If neither LED1 nor LED2 are lit and the 27.5VDC), replace the power sup-
connection to the HV DC BUS is okay, ply.
the power supply is bad.

The 25VC (constant) should be mea-


sured at the power supply from connector
J2, at pins 5 and 11 with respect to power
ground (pins 2, 3, 9 and 10) with no
regard of the E-Stop connection to
ground.

If VC power is not within specified limits,


the power supply has failed.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 6-12 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
Bit # WWV FAULT Analysis Repair Solution
If LED 1 is ON and PDM LED 2 status is Verify that E-Stop is connected to
OFF then the E-Stop signal from the ground: Check voltage at the J2
PDM is not connected to ground or inter- connector on the PDM power sup-
nal circuitry in the PDM has failed. ply between pin 12 (E-Stop) and
any of the following power ground
pins 3, 4, 9, or 10. 0VDC must be
measured.

If the measured voltage is 0VDC,


the problem is with the PDM and it
must be replaced.

If the measured voltage is


24VDC, there is a loose connec-
tion somewhere between the
PDM and ECM control boards.
Check the harness all the way
from the PDM to the ECM CB and
reseat the connections.

Replace the harness if damage is


observed.
If 25VS power measures adequetaly from Check ECM CB LED 29 for
the PDM to ECM CB at connector J8, INTRA C power. If LED 29 is OFF,
from pins 1 and 2 with reference to power there is a problem with the ECM
ground pins 9 and 10, but no switched control board. Check all harness
output power is available on ECM con- connections between the PDM
nector J9, then the problem may be with and ECM control board. Reseat
the ECM control board. harnesses and check for damage.

Replace the harnesses if damage


is observed.

Reload the ECM control board


PM and main code. If INTRA C
power LED does not stay ON,
replace the ECM control board.
27 HW EStop This fault is declared if the hardware E- Install a jumper wire or
Detected Stop is sensed, therefore a jumper must E-Stop switch on the local
be installed on both the local and global E-Stop connections of UCB and
E-Stop connections of the UCB to pre- global E-Stop.
vent a manual E-Stop condition. Other-
wise system modules would sense a fault
condition and the ECM would detect an
E-stop.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 6-13 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
Bit # WWV FAULT Analysis Repair Solution
To determine if the E-Stop has been acti- Troubleshoot the fault to the
vated due to a problems with wiring or defective harness or failed hard-
hardware, follow up with 7000 fault (Man- ware component.
ual E-Stop fault) troubleshooting. In this
instance, the ECM control board detects
an E-Stop fault and LCM/GCM detect a
hardware stop fault.
If the only E-Stop fault detected is coming Reseat the INTRA harness con-
from the FCB, a loose or damaged nections between the ECM CB
INTRA harness connector between the and UFCB control boards to see if
UFCB and ECM CB could be the cause that resolves the fault condition.

Ring the harness from the ECM to


FCB. If there is no connection,
replace the harness.
If the only E-Stop fault is detected from Replace FCB control board.
the FCB with nothing wrong detected with
the INTRA harness connections between
the ECM CB and UFCB, then the fault is
caused by a failure of FCB control board
internal circuitry
26 Woodward This fault is declared by the Woodward Inspect the harness from FCB to
Library Error library function if it senses the driver cur- manifold solenoids.
rents are out of range. Begin by checking
for damage (short circuit condition) at the Replace the harness if damaged.
harness between the FCB and manifold
solenoids.
Incorrect or corrupted PM value data Reload the FCB PM data struc-
structure for the current fault detection ture and reload the FCB software
Internal FCB circuitry failed Replace FCB
Channel B inductor windings failure Replace the Woodward valve
(short to ground or between the windings
inside the Woodward valve)
25 Comm Error on Incorrect or failed PM data structure may Reload the FCB PM data struc-
SPI DAC cause the fault ture and reload the FCB software.
Internal FCB circuitry failed Replace FCB
24 Comm Error on Incorrect or failed PM data structure may Reload the FCB PM data struc-
SPI EEPROM cause the fault. ture and reload the FCB software.
Internal FCB circuitry failed. Replace FCB
23 Communications Incorrect or failed PM data structure Reload the FCB PM data struc-
Error on SPI ADC could cause this fault ture and reload the FCB software
Internal FCB circuitry failed Replace FCB

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 6-14 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
22 Ext HW Cmd to This fault is reported if the hardware fault Fix the installation problem
Shutdown line request is set by other modules.
Begin by verifying that grounding is per-
formed according to Capstone require-
ments as system noise may be causing a
problem.
Check the INTRA harness for damage as Replace INTRA harness
a short may be inducing this fault
21 FCM DSP Sends This fault is reported if hte FCM DSP has Reload FCB PM data structure
Out Shutdown set the hardware fault line low. Failure of and FCM software.
the FCB DSP will result in the FCB board
sending hardware commands to the ECM Replace FCB if the software and
and LCM in order to stop operation. The PM upload did not resolve the
FCB will most likely detect other faults at issue.
the same time. The ECM and LCM will
detect a hardware fault within faults com-
ing from the FCB.

The DSP has rebooted and transferred to


its boot code. This can be detected as a
fault.
20 Watch Dog Timer This fault is reported if the DSP experi- Troubleshoot other faults in the
TIme Out ences a reset due to a watchdog time system first.
out. This may cause software to not oper-
ate as exptected causing a fault or sys- Reboot system.
tem sequence to initiate a reset in the
FCB
If the fault occurred after power to the Reload FCB control board soft-
system was cycled, and this is the only ware and upload the PM data
fault, or the first fault that caused other structure.
faults that have been initiated (see Inci-
dent History), then the problem is a hard- Replace FCB control board if the
ware failure on the FCB control board above does not resolve the prob-
lem.
19 Hardware ID This fault is reported if the board ID does Upload correct software version
Does Not Match not match what software requires. Resis- onto the FCB control board to
tor value sensing on-board FCB control match control board hardware.
board may not match the software loaded
onto the board.
Verify that the correct FCB control board Install FCB control board hard-
part number is installed. ware revision that is supported by
current FCB software.
Internal control board circuitry failed. Install new FCB control board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 6-15 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
Bit # WWV FAULT Analysis Repair Solution
18 Flash Checksum This error is declared if the fuel control Reboot the system.
Error board processor checksum, generated
during power-up, does not verify that
the content of each program memory
location is correct. If system does not
initialize properly, reboot the system.
If the previous FCB software upload Upload the FCB software again.
was unsuccessful, try to upload the FCB
software again. Make sure that the
correct FCB CRC file is used and the
upload process completely finishes.
If abnormal electrical signals exist on Reseat and tighten the INTRA
the FCB control board, check if all harness connections between
connectors are properly connected. the FCB and ECM control board.

Replace the INTRA harness if


damage is detected.
If a faulty FCB board is detected, then it Attempt a FCB control board PM
must be replaced upload.

Replace the FCB control board.


17 On Self Test Error This error is declared if the fuel control Reseat and tighten the harness.
board processor fails to initialize. Verify
INTRA harness connections between Replace the harness if damaged.
ECM control board and FCB.
Try to reboot the system Reboot the system.
FCB control board must be replaced Attempt FCB control board PM
upload.

Replace FCB control board.


16 Not Used Not Used Not Used
15 Not Used Not Used Not Used
14 Not Used Not Used Not Used
13 SCI Communica- This fault is declared if Intrabus commu- Make sure Intra harness connec-
tion Timeout nication to the FCM controller fails wtihin tions between FCM controller and
20 msec. Signals are carried from the ECM are dry and secure.
FCM controller to the ECM through the
Intra harness. Ensure connections at the Replace if damaged.
ECM and FCM controller are dry, secure,
and not damaged.
FCM PM does not contain correct data Program BCM PM and reload
FCM SW code

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 6-16 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
Bit # WWV FAULT Analysis Repair Solution
FCM control board internal circuitry has Replace FCM control board
failed
12 Not Used Not Used Not Used
11 Not Used Not Used Not Used
10 Not Used Not Used Not Used
9 Not Used Not Used Not Used
8 Not Used Not Used Not Used
7 Not Used Not Used Not Used
6 Solenoid Driver This fault is generated if any of the sole- Inspect the harness for short cir-
Fault noid hi-side drivers report a fault. Begin cuit, water or moisture.
by checking for damage (short circuit
condition) at the harness between the Replace the harness if damaged.
FCB and the fuel manifold solenoids.
Check for a short circuit condition at the Inspect the harness for short cir-
harness between the FCB, connector cuit, water or moisture.
and the fuel shutoff valve(s)
Replace the harness if damaged.
Incorrect or corrupted PM value may be Reload the FCB PM data struc-
causing fault detection ture and reload FCB software.
One of the fuel manifold solenoids or Use an external 24VDC power
shutoff valve solenoid windings has supply to energize each of the
shorted and caused an overload condi- solenoids in order to verify if this
tion causes power supply over current
detection in order to determine
which solenoid is defective.

Replace the shutoff valve or the


fuel manifold if a defective sole-
noid is observed.
Internal FCB circuitry has failed and is Replace FCB
causing incorrect fault detection
5 Over Current on There is a short circuit conditionat the Inspect the harness.
CH B harness between the Woodward valve
and FCB Replace the harness if damaged.
Incorrect PM value was loaded for H- Reload the FCB PM data struc-
Bridge over temperature fault detection ture and reload the FCB software
Internal FCB circuitry failed Replace FCB
Channel B inductor windings failure Replace the Woodward valve
(short to ground or between the windings
inside the Woodward valve)
4 Over Current on There is a short circuit condition at the Inspect the harness.
CH A harness between the Woodward valve
and FCB Replace the harness if damaged.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 6-17 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
Bit # WWV FAULT Analysis Repair Solution
Incorrect PM value was loaded for H- Reload the FCB PM data struc-
Bridge over temperature fault detection ture and reload the FCB software
Internal FCB circuitry failed Replace FCB
Channel A inductor windings failure Replace the Woodward valve
(short to ground or between the windings
inside the Woodward valve)
3 H-BRIDGE Driver There is a short circuit condition at the Inspect the harness.
B Fault harness between the Woodward valve
and FCB Replace the harness if damaged.
Incorrect PM value was loaded for H- Reload the FCB PM data struc-
Bridge over temperature fault detection ture and reload the FCB software
Internal FCB circuitry failed Replace FCB
Channel B inductor windings failure Replace the Woodward valve
(short to ground or between the windings
inside the Woodward valve)
2 H-BRIDGE Driver There is a short circuit condition at the Inspect the harness.
A Fault harness between the Woodward Valve
and FCB Replace the harness if damaged.
Incorrect PM value was loaded for H- Reload the FCB PM data struc-
Bridge over temperature fault detection ture and reload the FCB software
Internal FCB circuitry failed Replace FCB
Channel A inductor windings failure Replace the Woodward valve.
(short to ground or between the windings
inside the Woodward valve).
1 A/D Accuracy This fault is declared when Vref/2 signal Reboot the system
Check Failed is less than Vref/2 -3% or greater than
Vref/2 +3%. If this fault appears and the
system did not initialize properly, try to
reboot the system.
If there is indication of a faulty control Attempt FCB control board PM
board, then the control board must be and software upload.
replaced
Replace FCB control board.
0 A/D Conversion This fault is declared if the A/D converter Update the control
Failed does not signal the successful end of software
conversion within a predetermined time.
If A/D conversions do not finish within the
expected time, then FCB software may
contain bugs. Check if there is newer ver-
sion of control software released.
If the system does not initialize properly, Reboot the system
try to reboot the system.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 6-18 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
If there is indication of a faulty control Attempt FCB control board PM
board, then the control board must be upload.
replaced
Replace FCB control board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 6-19 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
5001 Fuel Fault NO FUEL DEVICE
No Fuel Device Installed
System Severity Level 3
Software declares this fault when a start command is issued and a fuel device has not responded.
Note: Use the ITALST command to determine whether or not the fuel device is locked.

Symptom Probable Cause Analysis Repair Solution


Fuel device Water in Intra- In humid environments temperatures Dry IntraController
not found Controller harness near the MicroTurbine can reach the Harness
dew point. Water in the back of the
connector will short the communi-
cation bus wires.
Loose Intra- Check the IntraController Harness Secure IntraController
Controller harness connection between the Main Harness Connections
connection Controller and Fuel Controller.
Device shorting Unplug the display panel and see if Attempt a PM upload.
communication problem goes away. Unplug Intra-
Controller Harness in Grid Connect Replace Device Controller
mode, if possible, and see if problem Causing Harness to short
goes away.
Failed Intra- No IntraController device is locked Replace IntraController
Controller harness (Display, battery when enabled, or fuel Harness
device).
Bad data structure Device data does not appear on the Program fuel device data
menu or hardware configuration structures
(HWCNFG) RS232 command.
Fuel device Check to see if the heartbeat light Attempt a PM upload.
controller in the Fuel Device Controller is
functioning. Even if the heartbeat light Replace Fuel Device
is functioning, the communication chip Controller.
may have failed in the Controller.
ECM Control IntraController harness has been Attempt an ECM Control
Board replaced and still no IntraController Board PM upload.
device is locked (Display, battery when
enabled, or fuel device). Replace ECM Control
Board

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 6-20 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
5002 Internal Warning ENG EEPROM RD
Engine EEPROM Read
System Severity Level 2
This fault is declared when due to hardware failure, the Engine EEPROM may not respond with the value
expected within 20 msec.
Recommended Spare Parts
• Engine Personality Module • ECM Control Board • Engine Harness

Symptom Probable Cause Analysis Repair Solution


Unable to read Water in Engine In humid environments tempera- Dry Engine Harness
EEPROM data harness tures near the MicroTurbine can
reach the dew point. Water in the
back of the connector will short
the communication bus wires.
Loose harness Connections can come loose Secure Engine Harness
connection through handling of device or Connection to Main
during component changing. Controller and Engine
Personality Module.
Data Structures Recycling system should cause a Troubleshoot 5004 fault
CRC Error 5004 fault to be generated. code.
Data may have been corrupted Re-program Engine PM
Engine EEPROM Device has intermittent problem Replace Engine Personality
device has failed that causes data errors when Module.
reading. Note: The new PM must be
programmed with appropri-
ate P/N and S/N.
Engine harness Problem persists even when PM Replace Engine Harness
failed is replaced with programmed
module.
Communication If multiple EEPROM faults are Attempt an ECM Control
Driver Chip reported in system, then the Board PM upload.
problem may reside in the
communication driver. Replace ECM Control Board

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 6-21 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
5003 Internal Warning ENG EEPROM WR
Engine EEPROM Write
System Severity Level 2
This fault is declared when the Engine EEPROM is not updated with the desired value within 20 msec.

Symptom Probable Cause Analysis Repair Solution


Unable to write Water in Engine In humid environments tempera- Dry Engine Harness
EEPROM Data harness tures near the MicroTurbine can
reach the dew point. Water in the
back of the connector will short the
communication bus wires.
Loose harness Connections can come loose Secure Engine Harness
connection through handling of device or Connection to Main
during component changing. Controller and Engine
Personality Module.
Data Structures Recycling system should cause a Troubleshoot 5004 fault code
CRC Error 5004 fault to be generated.
Engine EEPROM Device has intermittent problem Replace Engine Personality
device has failed that causes data errors when Module.
reading. Note: The new PM must be
programmed with appropri-
ate P/N and S/N.
Engine harness Problem persists even when PM is Replace Engine Harness
failed replaced with programmed module.
Communication If multiple EEPROM faults are Attempt an ECM Control
Driver Chip reported in system, then the Board PM upload.
problem may reside in the
communication driver. Replace ECM Control Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 6-22 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
5004 Internal Fault ENG EEPROM CSUM
Engine EEPROM Checksum
System Severity Level 7
A fault is declared when the checksum calculation used to verify the data stored in the Engine EEPROM
personality module is not correct.
Recommended Spare Parts
• Engine Personality Module • ECM Control Board • Engine Harness

Symptom Probable Cause Analysis Repair Solution


CRC of engine Water in Engine In humid environments tempera- Dry Engine Harness
data structures harness tures near the MicroTurbine can
can not be reach the dew point. Water in the
verified. back of the connector will short
the communication bus wires.
Loose harness Connections can come loose Secure Engine Harness
connection through handling of device or Connection to Main
during component changing. Controller and Engine
Personality Module.
Data has become Data structures may have Reprogram Engine
corrupted become corrupted during EEPROM data structures.
operation.
Engine EEPROM Device has intermittent problem Replace Engine Personality
device has failed that causes data errors when Module.
reading. Note: The new PM must be
programmed with appropri-
Problem persists even when PM ate P/N and S/N.
is re-programed.
Engine harness Problem persists even when PM Replace Engine
failed is replaced with programmed Harness
module.
Replace ECM Control Board
Communication If multiple EEPROM faults are Replace ECM Control Board.
Driver Chip reported in system, then the
problem may reside in the
communication driver.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 6-23 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
5009 Internal Fault PLD SPD FB
Programmable Logic Device Speed Feedback
System Severity Level 7
The hardware provides for a speed check circuit that determines if the engine is operating in an overspeed
or underspeed condition. The overspeed check is always enabled in the hardware. The software enables
the underspeed check once the engine reaches the no-load run condition. The underspeed check is
disabled by the software once the system enters the cooldown state. Software reports the PLD Speed
Feedback fault when the above conditions are not met.

Symptom Probable Cause Analysis Repair Solution


Report from hard- Engine Under Speed Fault can be triggered if an Troubleshoot Engine Under
ware that Speed excessive engine underspeed Speed Fault (6008)
Sensing is out of condition has occurred. Trouble-
range shoot underspeed fault if
detected.
Engine Over Speed Fault can be triggered if an Troubleshoot Engine Over
excessive engine overspeed Speed Fault (6007)
condition has occurred. Trouble-
shoot overspeed fault if
detected.
Grounding problem Noise on this feedback signal Ground system according
can be generated due to to installation guidelines
inadequate grounding.
Generator harness Loose connections to the Tighten generator terminal
connections generator can cause intermittent block connections
signals
Speed sensing Speed sensing circuitry in the Contact Capstone
circuitry controller has failed. Technical Support

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 6-24 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
5010 Internal Warning FRM EEPROM RD
Frame EEPROM Read
System Severity Level 2
This fault is declared when due to hardware failure, the Frame EEPROM does not respond with the value
expected within 20 msec.
Recommended Spare Parts
• Frame Personality Module • ECM Control Board • Engine Harness

Symptom Probable Cause Analysis Repair Solution


Unable to read Water in Engine In humid environments tempera- Dry Engine Harness
EEPROM Data harness tures near the MicroTurbine can
reach the dew point. Water in the
back of the connector will short the
communication bus wires.
Loose harness Connections can come loose Secure Engine Harness
connection through handling of device or Connection to Main
during component changing. Controller and Frame
Personality Module.
Data Structures Recycling system should cause a Troubleshoot 5012 fault
CRC Error 5012 fault to be generated. code.
Data has been corrupted Re-program Frame PM.
Note: Do not overwrite
History file.
Frame EEPROM Device has intermittent problem Replace Frame Personal-
device has failed that causes data errors when ity Module.
reading. Note: The new PM must
be programmed with
appropriate P/N and S/N.
Engine harness Problem persists even when PM is Replace Engine Harness
failed replaced with programmed module.
Communication If multiple EEPROM faults are Replace ECM Control
Driver Chip reported in system, then the Board.
problem may reside in the
communication driver.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 6-25 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
5011 Internal Warning FRM EEPROM WR
Frame EEPROM Write
System Severity Level 2
This fault is declared when the Frame EEPROM is not updated with the desired value within 20 msec.

Symptom Probable Cause Analysis Repair Solution


Unable to write Water in Engine In humid environments temperatures Dry Engine Harness
EEPROM Data harness near the MicroTurbine can reach the
dew point. Water in the back of the
connector will short the communica-
tion bus wires.
Loose harness Connections can come loose through Secure Engine Harness
connection handling of device or during compo- Connection to Main
nent changing. Controller and Frame
Personality Module.
Data Structures Recycling system should cause a Troubleshoot 5012 fault
CRC Error 5012 fault to be generated. code
Frame EEPROM Device has intermittent problem that Replace Frame Personal-
device has failed causes data errors when reading. ity Module.
Note: The new PM must be
programmed with appropri-
ate P/N and S/N.
Engine harness Problem persists even when PM is Replace Engine Harness
failed replaced with programmed module.
Communication If multiple EEPROM faults are Replace ECM Control
Driver Chip reported in system, then the problem Board.
may reside in the communication
driver.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 6-26 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
5012 Internal Fault FRM EEPROM CSUM
Frame EEPROM Checksum
System Severity Level 7
A fault is declared when the checksum calculation used to verify the data stored in the Frame EEPROM
personality module is not correct.
Recommended Spare Parts
• Frame Personality Module • ECM Control Board • Engine Harness

Symptom Probable Cause Analysis Repair Solution


CRC of Frame Water in Engine In humid environments tempera- Dry Engine Harness
Data Structures harness tures near the MicroTurbine can
can not be reach the dew point. Water in the
verified. back of the connector will short
the communication bus wires.
Loose harness Connections can come loose Secure Engine Harness
connection through handling of device or Connection to Main
during component changing. Controller and Frame
Personality Module.
Data has become Data structures may have Reprogram Frame
corrupted become corrupted during EEPROM data structures.
operation. Note: Do not overwrite
History file.
Frame EEPROM Device has intermittent problem Replace Frame Personal-
Device has failed that causes data errors when ity Module.
reading. Note: The new PM must be
programmed with appropri-
Problem persists even when the ate P/N and S/N.
PM is re-programed.
Engine Harness Problem persists even when the Replace Engine Harness.
failed PM is replaced with programmed
module. Attempt a PM upload.

Replace ECM Control


Board.
Communication If multiple EEPROM faults are Replace ECM Control
Driver Chip reported in system, then the Board
problem may reside in the
communication driver.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 6-27 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
5016 Internal Fault BCT EEPROM CSUM
Battery Controller Transient EEPROM Checksum
System Severity Level 7
A fault is declared when the checksum calculation used to verify the data stored in the BCM EEPROM
personality module is not correct.

Symptom Probable Cause Analysis Repair Solution


Error Reading Water in Battery In humid environments tempera- Dry Battery PM Harness
Data From PM harness tures near the MicroTurbine can
Battery Pack reach the dew point. Water in the
PM back of the connector will short
the communication bus wires.
Loose PM harness Connections can come loose Secure Battery PM Harness
connection through handling of device or Connection to Battery
during component changing. Controller and Battery Pack
Personality Module.
Data has become Data structures may have Reprogram Battery Pack
corrupted become corrupted during EEPROM data structures.
operation.
Battery EEPROM Device has intermittent problem Replace Battery Personality
device has failed that causes data errors when Module.
reading. Note: The new PM must be
programmed with appropri-
ate P/N and S/N.
Battery PM Problem persists even when PM Replace Battery PM Harness
harness failed is replaced with programmed
module.
Communication If multiple EEPROM faults are Attempt a PM upload.
Driver Chip reported in system, then the
problem may reside in the Replace BCM Control Board.
communication driver.
Error Reading Ribbon cable not Ribbon cable between BCM Secure Ribbon Cable
Data From connected Control Board and Power board is connections
Battery Control not secure.
Board PM
Ribbon cable A loose wire at cable connector or Replace Ribbon Cable
damaged in wire is creating an open or
short circuit
Data has become Some data structure in the device Program BCM Power Board
corrupted is unable to have its CRC verified EEPROM structures
correctly
BCM Control Structures can be downloaded Replace BCM Control Board.
Board EEPROM over the communication link
device has failed successfully, but fail when
executing burn command.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 6-28 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
5018 Fuel Fault STUCK FUEL VLV
Stuck Fuel Valve
System Severity Level 3
The software performs a test during the prepare-to-start sequence to determine if the valve has failed in
the open position. It commands open the shutoff solenoid and records the inlet pressure (Fuel Inlet PHP).
It also commands open Injectors 1 and 2 solenoid, and if the difference of (Fuel Inlet PHP - Present Value)
is greater than 17 psig, a stuck fuel valve fault is reported.

Symptom Probable Cause Analysis Repair Solution


Valve does not Fuel supply Logic uses pressure readings to Verify proper fuel
maintain a Delta-P verify valve is not stuck open. pressure is applied to
across the valve Delta-P reading is not accurately the valve.
during leak check measured when no fuel is supplied.
at Start.
High inlet fuel Check if the inlet pressure is higher Reduce pressure
pressure than 100 psig.
Water in trans- In humid environments tempera- Dry Pressure Harness
ducer harness tures near the MicroTurbine can
reach the dew point. Water in the
back of the connector will short the
signal wires.
Loose transducer Connections can come loose Secure Pressure
connections through handling of device or dur- Harness at Inlet and
ing component changing. Exit Transducer and at
Fuel Controller.
Debris in valve Valve can have debris that causes it Lightly tap valve body
to become temporarily stuck open. and attempt restart.
Fuel control valve Fault is continuously reported after Replace Fuel Control
stuck open several start attempts. Valve
Inlet pressure Situation persists and inlet pressure Replace Inlet Pressure
transducer reading is never measured during the start Transducer, if so
sequence. equipped.
Closed fuel shutoff Inlet pressure is still not read during Replace Fuel Shutoff
valve start sequence after inlet trans- Valve
ducer is replaced.
Exit pressure Situation persists and exit pressure Replace Exit Pressure
transducer reading never goes to zero during start Transducer, if so
sequence. equipped.
Pressure trans- After replacing pressure transduc- Replace pressure
ducer harness ers, pressure readings still do not transducer harness.
provide correct readings during
start.
Incorrect pressure Verify pressure range on pressure Replace pressure
transducer transducer - both Inlet and Outlet: transducer
0 to 100 psig.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 6-29 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
5021 Internal Fault FUEL DEV INIT
SPV fails to initialize at power up.
System Severity Level 3
This fault is declared if the ECM Control Board does not receive the proper communication from the SPV
during power up self-test.

Symptom Probable Cause Analysis Repair Solution


The ECM Control Board The fuel controller failed Reboot the system or Reboot the system or
detects no communica- to initialize at startup. cycle power to determi- cycle power.
tion, or wrong communi- ine if it will clear the fault.
cation data, from the fuel
device.
Loose INTRA harness Check Intra harness Secure Intra harness
connections/Communi- connections at ECM (reseat the connections
cation Timeout. and SPV. at the SPV and ECM
Control Board).
Check Intra harness
cable for water or dam- Replace Intra harness
age. cable if damage is
detected.

Communications circuits Attempt a PM upload. Replace the fuel control-


on fuel controller may Reload the fuel controller ler (SPV) if uploading the
have failed software. software and PM does
not resolve the problem.
A system utilizing a Attempt a PM upload. Replace the fuel control-
Woodward valve could Reload the fuel controller ler (UFCB) if uploading
be detecting this fault if software. the software and PM
the UFCB is pro- does not resolve the
grammed with the incor- problem.
rect data structure (SPV
part number).
ECM Control Board fail- Attempt an ECM Control Replace ECM Control
ure. IntraController har- Board PM upload and Board PM if a reload of
ness has been replaced reload the main soft- the softwarere does not
and still no IntraCon- ware code. resolve the issue.
troller device is locked
(display, battery when
enabled, or fuel device).
Attempt an ECM Control
Board PM upload.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 6-30 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
5023 Internal Warning TRANSDUCER OP SH
Pressure Transducer Failure
System Severity Level 2
The fault is declared if the pressure transducer, or electrical connection, has failed or the pressure is too
low (< 0.5 psig).

Symptom Probable Cause Analysis Repair Solution


Pressure read- Loose connection Connections can come loose Reseat and tighten the har-
ings are out of between the UFCB through handling of device or dur- ness.
range board and pres- ing component change.
sure transducer
Low inlet pressure If fuel pressure is low prior to tur- Verify that fuel supply is
may be caused by bine start, a closed or blocked unobstructed by opening
blockage of fuel valve(s) or filter may be prevent- the valves and inspecting
supply ing fuel from reaching the micro- the filters. Ensure fuel pres-
turbine. sure is regulated to 75 +5
psig at microturbine fuel
If fuel pressure is low after turbine inlet.
start, a partially blocked valve or
filter, and undersized fuel supply, Confirm fuel supply is sized
may be restricting fuel delivery to appropriately.
the microturbine.
Water in the pres- In humid environments, tempera- Dry the pressure trans-
sure transducer ture near the pressure transducer ducer connector.
harness can reach the dew point. Water in
the connector will short the signal
wires.
Failed pressure Wear and tear due to parts han- Replace pressure trans-
transducer or dam- dling or component replacement ducer and/or harness.
aged harness
Sensing circuit on Download the appropriate
the FCB board has PM structure and software
failed or software to the FCB.
has become cor-
rupt Replace FCB control board
if the above does not
resolve this issue.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 6-31 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
5024 Internal Fault UFCB CSUM
UFCB EEPROM Checksum A fault is declared when the checksum calculation
used to verify the data stored in the UFCB
System Severity Level 7 EEPROM personality module is not correct.

Recommended Spare Parts

• FCB control board • ECM Control Board • CapComm harness

Symptom Probable Cause Analysis Repair Solution


CRC of FCB data Water in the INTRA In humid environments tempera- Dry the INTRA harness.
structures can harness at the FCB tures near the microturbine can
not be verified reach the dew point. Water in the
back of the connector will short
the communication bus wires.

Loose INTRA har- Connections can come loose Secure INTRA Harness con-
ness connection at through handling of device or dur- nection to UFCB.
the UFCB ing component change.
The INTRA har- Wear and tear due to parts han- Replace INTRA harness.
ness is damaged dling or component replacement
Data has become Data structures may have Reprogram FCB EEPROM
corrupted become corrupted during opera- data structures and soft-
tion ware.
UFCB EEPROM Device has intermittent problem Replace FCB control board.
device has failed which causes data errors during Note: The new PM must be
readings. programmed with appropri
Problem persists even when PM ate P/N and S/N and loaded
is re-programmed. with the software.

Communication If multiple EEPROM faults are Replace ECM control board.


Driver Chip reported in system, then the prob-
lem may reside in the communi-
cation driver.
Bad system Noise in the communication Verify that system grounding
grounding causes the system to detect fault is performed in accordance
with Capstone require-
ments.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 6-32 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
5025 Internal Fault FUEL LEAK FLT
System Severity Level 5
A fuel leak has been detected at the Woodward valve overboard vent. The system will be placed in disable
mode until the leak can be fixed.

Symptom Probable Cause Analysis Repair Solution


There is an Vent seal in Wood- The shaft seal in the Woodward Replace Woodward valve.
apparent leak ward valve has valve has degraded and is allow-
through the failed ing leaks
Woodward valve
vent.
Restriction in ori- The orifice no longer provides an Ensure orifice is free of
fice on vent sensor adequate control pressure refer- obstruction
assembly ence for the switch
Water in the pres- In humid environments, tempera- Dry the pressure switch
sure switch har- ture near the pressure switch can connections.
ness reach the dew point. Water in the
connections will short the signal
wires.
Failed pressure Wear and tear due to part han- Replace pressure trans-
switch or dam- dling or component replacement ducer and/or harness.
aged harness
Sensing circuit on Download the appropriate
the FCB has failed PM structure to the FCB.
or the software has
become corrupt Replace the FCB if the
above does not resolve the
issue.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 6-33 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
SERIES 6000 FAULT CODES
Oper ational Faults
Overview
Series 6000 fault codes relate to operational faults. The following table lists the fault number, fault
description, system severity level (SSL), isolation message, and comment for each fault. The trouble-
shooting procedure for each message follows the table.

Fault No Fault Description SSL Isolation Message Comment


6000 DC BUS OV 6 Internal Fault
6001 DC BUS UV 6 Internal Fault
6002 FAIL TO ACCEL 3 Internal Fault
6003 ENG PWR OVRLD 2 Internal Warning Not Used
6004 OUTP PWR OVRLD 2 Internal Warning Not Used
6005 FAIL TO ROTATE 3 Internal Fault
6006 FAIL TO LIGHT 3 Fuel Fault
6007 ENG OVER SPEED 3 Internal Fault
6008 ENG UNDR SPEED 6 Internal Fault
6009 OTMP 3 Fuel Fault
6010 HI OVER TEMP 3 Fuel Fault
6011 FLAMEOUT START 3 Fuel Fault
6012 FLAMEOUT LOAD 3 Fuel Fault
6013 SYS CONFIG 6 Internal Fault Not Used
6014 MODE CHANGED 7 Internal Fault Not Used
6015 GEN PWR FOLDBK 2 Internal Warning
6016 INV PWR FOLDBK 2 Internal Warning
6017 GEN HTSNK TEMP 3 Hi-Temp Fault
6018 INV HTSNK TEMP 3 Hi-Temp Fault
6019 PWR LOSS WARN 2 Internal Warning Not Used
6020 GEN PWR LOSS 6 Internal Fault
6021 FAIL TO PRECHG 3 Internal Fault
6022 SUSTAINED OTMP 7 Internal Fault
6023 MULT FAIL STRT 7 Internal Fault
6024 EAL PWR OVRLD 3 Grid Fault Not Used
6025 EAL ENRG OVRLD 3 Grid Fault Not Used
6026 MP MIN PWR TO 2 Internal Warning
6027 LOW DCBUS VOLT 4 Grid Fault
6028 FAIL BAT CHARGE 2 Internal Warning
6029 BATT SUBSYSTEM 2 Internal Warning

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 7-1 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
Fault No Fault Description SSL Isolation Message Comment
6030 FAIL BAT WAKEUP 2 Internal Warning Not Used
6031 OVRLOAD LOW BAT 4 Grid Fault
6032 HTSNK TEMP HI 3 Hi-Temp Fault
6033 ENG EFF 6 Internal Fault Not Used

Note: Refer to the following three fuel system configurations when troubleshooting pressure transducers:
1. 0 to 100 psig (Inlet), 0 to 100 psig (Outlet).
2. SPV25 internal transducer (Inlet), 0 to 100 psig (Outlet).
3. SPV25 internal transducer (Inlet), No Outlet.

6000 Internal Fault DC BUS OV


DC Bus Overvoltage
System Severity Level 6
Hardware components such as the DC bus capacitors and the IGBTs will fail when exposed to extreme
voltage conditions. The software protects these components by reporting a fault when the DC Bus Voltage
signal exceeds DC overvoltage limit, specified by the power board personality module (Default is 850V).

Symptom Probable Cause Analysis Repair Solution

DC Bus Voltage Battery is charged Due to charging conditions, the Restart system and
exceeds maximum or charging battery may not be able to accept continue operation.
limit. power during Stand Alone offload
events.

Large or several The brake resistor is designed to Attempt leveling load to


frequent Offloads dissipate a finite amount of energy prevent offloads.
in Stand Alone from offload events every several
minutes.

High Generator In extreme cold weather conditions, Provide parasitic load at


power dissipation Stand Alone engines may produce idle/no load condition.
at No Load more energy than can be absorbed
by the brake.

Loss of Current During utility or load transients, the Troubleshoot other


Control loss of current control can cause system faults first.
the bus voltage to rise rapidly.

Failed Brake Elements in the brake resistor may Contact Capstone


Resistor have failed causing it to absorb less Technical Support
energy than is believed.
Resistance should measure less
than 7.0 Ohms, when measured
between Brk+ and Chassis on the
ECM Power Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 7-2 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
6001 Internal Fault DC BUS UV
DC Bus Undervoltage
System Severity Level 6
The software reports a DC Bus Undervoltage fault If the DC bus voltage falls below 550 Volts after
precharge is complete.

Symptom Probable Cause Analysis Repair Solution

DC Bus Voltage Loss of DC Bus Power In Grid Connect operation, if the output Inspect LCM
fails to meet contactor opens, adequate power may Output Contactor
minimum limit not be available to operate engine operation
above minimum speed.

In Stand Alone operation, the battery Investigate any


may be unable to provide adequate Battery Controller
power to sustain DC Bus voltage. faults

Intermittent chattering Contactor needs replacing Replace output


of output contactor contactor

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 7-3 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
6002 Internal Fault FAIL TO ACCEL
Fail to Accelerate
System Severity Level 3
This fault is declared If the engine acceleration checked at the given time intervals is less than
2000 rpm/sec.

Symptom Probable Cause Analysis Repair Solution

Engine does Heatsink As the generator heatsink temperature Replace fan(s)


not accelerate Temperature is increases, the current limits reduce the
at given limit high power that can be supplied to the engine
for acceleration. Verify fans on ECM/LCM
are working.

Check cable connection between J1 on Tighten cable


ECM Control Board and IGBT for loose connection.
connection.

Incorrect temperature limits in ECM Attempt a PM upload.


Control Board PM.

ECM Control Heatsink temperature on CRMS Replace ECM Control


Board faulty indicates less than 110 °C (230 °F). Board.

Consult Capstone
Technical Support.

In Grid Connect, If the LCM contactor does not mechani- Replace Contactor
the Contactor has cally close, then adequate power may not in LCM
failed Open. be available to accelerate the engine.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 7-4 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
6005 Internal Fault FAIL TO ROTATE
Fail to Rotate
System Severity Level 3
Software reports a fail to rotate fault when three seconds after bearing liftoff is initiated, the engine speed
feedback signal indicates a speed less than 20,000 RPM.
Recommended Spare Parts
• ECM Control Board • Engine PM • Engine • IGBT Module

Symptom Probable Cause Analysis Repair Solution


Engine rotation not Generator leads Current can be regulated and Verify Anderson
detected not connected generator believes it has made Connectors
during Liftoff handoff, but the speed sensing
circuitry detects that engine is not rotat-
ing.

Data corrupted PM data structures have been Re-program Engine PM.


corrupted.

Generator or Remove air filter, press start Attempt an Engine PM


Bearing failure command, and determine if the shaft is upload.
rotating.
Replace Engine.

Failed IGBT’s Refer to the Troubleshooting a Micro- Replace ECM or LCM IGBT
Turbine that Does Not Wake Up Module
section and check the integrity of GEN
IGBT’s and INV IGBT’s.

Speed Sensing View engine speed through display panel Contact Capstone
Circuitry or CRMS (0.5 second update rate) after Technical Support
issuing a start command. If engine speed
is noted then sensing circuitry is operat-
ing correctly.

Magnet Shaft Magnet shaft does not turn when manu- Perform following steps:
ally rotated and examined with a retract- 1. Turn power OFF
able mirror inside the engine. 2. Turn battery breaker OFF
3. Remove the engine air fil-
ter
4. Loosen the metal C-clamp
that holds the black flex
hose in place, and discon-
nect the flex hose from the
engine.
5.Insert a 4-mm allen
wrench into the magnet shaft
and manually rotate the
engine (apply force). If the
engine does not rotate, it
may have seized and must
be replaced.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 7-5 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
6006 Fuel Fault FAIL TO LIGHT
Engine Fail to Light
System Severity Level 3
Detects the engine has not been able to begin combustion. Software declares a Fail to Light fault if the
Temperature Delta is less than 50 °F after 15 seconds.
Recommended Spare Parts - Gaseous Fuel
• Shut-off Valve • SPV25 • Pin Transducer • Manifold Block
• Injector (6) • Ignitor • Pout Transducer • Exciter
• UCB • Inlet Thermocouple
Monitoring Parameters
• TET • Pin • Pout • Solenoid States
• SPV% Command • Engine Speed • Inlet TC

Symptom Probable Cause Analysis Repair Solution

TET rise not Fuel not turned On Check any externally installed fuel shut- Open external fuel
detected offs to verify that fuel flow is obstructed. shutoffs
within Light
Off Window Fuel BTU content System uses Fuel Index values adjustable Set Fuel Indices.
different from what by the user to compute mass flow of fuel.
system expects Wrong settings can cause inadequate Confirm Site Btu
levels of fuel flow to achieve combustion. Content.

Adequate Fuel System requires a minimum inlet Refer to system


Pressure not pressure to achieve adequate fuel flow. specifications to adjust
provided to system fuel pressure

Verify the Run signal from the UCB is Adjust settings


present by checking the settings and relay
functionality. Replace UCB Board.

External fuel gas booster failure Troubleshoot FGB

Ambient Tempera- Combustion of fuels becomes more Ambient conditions


ture too low difficult at lower ambient conditions. Refer
to specifications for ambient temperature
operating range.

Faulty TCIN TCIN reads -4 °F. Replace faulty inlet


Thermocouple thermistor

No voltage provided Verify that 24Volts is provided from the Replace harness
to the Exciter harness during start.

Check the Power Supply voltage. If it does Replace PDM.


not measure 24 Volts, check the PDM out-
put. Replace ECM Control
Board.

(Continued on next page)

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 7-6 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
6006 Fuel Fault (Cont’d)
Symptom Probable Cause Analysis Repair Solution

TET rise not Spark not provided to Start engine and listen for igniter to fire Replace Igniter
detected ignite fuel three times a second.
within Light WARNING: THIS IS DANGEROUS:
Off Window If necessary, turn OFF power to system.
(Continued) Remove igniter and place it in a location
where the tip will not arc with the
system. Start system and verify spark
is produced.

Check for external arcing from exciter Replace Exciter


cable to package. Cable

If spark is still not present after installing Replace Exciter


a new igniter, then the exciter module
should be replaced.

Voltage not provided to Check and verify that voltage is being Check/replace
Solenoids provided to shutoff valves and manifold. solenoid harness

Fuel Shutoff Solenoid Verify that the inlet pressure reading is Replace Fuel
failed Closed equal to supply pressure during start Shutoff Solenoid
(2 to 3 psig Delta P).

Fuel Shutoff Solenoid May cause Hard Light Overtemperature Replace Fuel
failed Open Shutoff Solenoid

Fuel Manifold Solenoid Exit pressure reading should be less Replace Fuel
failed Closed than 10 psig during start. Manifold

Fuel Manifold Solenoid May cause Hard Light Overtemperature Replace Fuel
failed Open Manifold

Fuel Inlet Pressure Sen- Compare fuel inlet pressure reading to Replace Fuel Inlet
sor Reading High actual fuel pressure being applied to Pressure Sensor.
system.
Note: Systems cannot handle more Replace Fuel Device
pressure than the sensor is rated for. PM.

Check pressure range on pressure Replace Pressure


transducer Transducer

Fuel Flow Device Feed- SPV% command does not match Reload SPV PM.
back does not match feedback. If problem persists,
command replace Fuel Flow
Device.

(Continued on next page)

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 7-7 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
6006 Fuel Fault (Cont’d)
Symptom Probable Cause Analysis Repair Solution
TET rise not TET Thermocouple An audible engine light is heard but Replace Engine Thermo-
detected does not report that temperature is not reported from the couple.
within Light the engine lit controller.
Off Window Replace Thermocouple
(Continued) Cable.
After replacing the engine thermo- Attempt an ECM Control
couple, the TET still does not Board PM upload.
increase when audible light occurs.
Replace ECM Control
Board
Combustion hard- Fuel is being delivered and spark is Inspect/Replace
ware failed functioning. Injectors
Compressor wheel Compressor wheel does not turn Perform following steps:
when magnet shaft is manually 1. Turn power OFF
rotated and examined with a retract- 2. Turn battery breaker
able mirror inside the engine. OFF
3. Remove the engine air
filter
4. Loosen the metal C-
clamp that holds the
black flex hose in place,
and disconnect the flex
hose from the engine.
5. Insert a 4-mm allen
wrench into the magnet
shaft and manually rotate
the engine. If the engine
does not rotate, engine
must be replaced.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 7-8 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
6007 Internal Fault ENG OVER SPEED
Engine Overspeed
System Severity Level 3
The Engine Overspeed fault is declared when the software reads that the engine speed is greater than
98,000 RPM. The software then commands the blow off valve to open, purging all compressed air from the
engine to reduce the speed.

Symptom Probable Cause Analysis Repair Solution


Engine speed Generator current Controls may have been incapable Refer to Troubleshoot-
sensor reports limit exceeded of extracting enough current from the ing for Generator Power
reading greater generator to maintain speeds less than Foldback Conditions
than maximum the maximum limit (Fault 6015)
limit
Brake Resistor Engine is only rated to handle a full Restart system and
Temperature offload every five minutes. Consistent perform load leveling to
Limits exceeded offloads can cause the brake tempera- reduce offload require-
ture to rise and foldback on power ments.
absorption capabilities.
Check Brake Resistor temperature or
visually check for glowing red.
Speed Sensing Problem occurs intermittently where Verify grounding as per
Circuitry Not the engine is operating below installation instructions
Reading correctly maximum speed (96krpm), but this
fault is declared. Improper grounding
can cause false speed readings
System is grounded properly, but Contact Capstone
intermittent speed readings still occur. Technical Support

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 7-9 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
6008 Internal Fault ENG UNDER SPEED
Engine Underspeed
System Severity Level 6
This fault indicates that a system malfunction has prohibited successful operation of the turbine under
normal operating conditions, i.e., when the engine speed is less than 25,000 RPM.

Symptom Probable Cause Analysis Repair Solution

Engine speed Loss of DC Bus In Grid Connect operation, if the LCM Inspect LCM Output
sensor reports Power contactor opens, adequate power may Contactor operation
reading less than not be available to operate engine above
minimum limit minimum speed

In Stand Alone operation, battery may Investigate any


be unable to provide adequate power for Battery Controller
engine to operate above minimum Faults
speed.

Speed sensing Problem occurs intermittently where Verify grounding as


circuitry not engine is operating above idle speed per installation
reading correctly (45 krpm), but this fault is declared. instructions
Improper grounding can cause false
speed readings

System is grounded properly, but Contact Capstone


intermittent speed readings still occur. Technical Support

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 7-10 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
6009 Fuel Fault OTMP
Engine Overtemperature
System Severity Level 3
Provides a long-duration TET limit that protects the engine when software controls are unable to limit the
engine TET to 1250 °F.

Symptom Probable Cause Analysis Repair Solution

Turbine Exhaust System not pro- System requires knowledge of the Adjust Fuel Indices
Temperature is grammed with correct fuels properties in order to
greater than the adjustments for fuel. determine mass flow requirements.
limit for sustained
period of time. Changes in BTU Refer to system specifications for Regulate fuel
content of fuel wider maximum range of BTU content supply
than the range that change that the system can
system can support support.

Low Inlet Fuel Inlet pressure readings lower than Replace inlet
Pressure Reading actual supply pressure will cause pressure sensor
greater fuel flows than expected.

Check pressure range on pressure Replace pressure


transducer transducer

High Fuel Exit Exit pressure readings higher than Replace Exit
Pressure Reading actual values will cause greater fuel Pressure Sensor
flows than expected.

Check pressure range on pressure Replace Pressure


transducer Transducer

Fuel Device Stuck Verify fuel device command is Reload SPV PM.
equal to device feedback If problem persists,
replace Fuel Flow
Device.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 7-11 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
6010 Fuel Fault HI OVER TEMP
Engine High Overtemperature
System Severity Level 3
Provides a short-duration TET limit that protects the engine when software controls are unable to limit the
engine TET to 1350 °F.

Symptom Probable Cause Analysis Repair Solution

Turbine Exhaust System not programmed System requires knowledge of the Adjust Fuel Indices
Temperature is with correct adjustments fuels properties in order to deter-
greater than the for fuel. mine mass flow requirements.
maximum limit
Changes in BTU content Refer to system specification for Regulate Fuel
of fuel wider than the maximum range of BTU content Supply
range that system can change the system can support.
support

Low Inlet Fuel Pressure Inlet pressure readings lower than Replace Inlet
Reading actual supply pressure will cause Pressure Sensor
greater fuel flows than expected.

Check pressure range on Replace Pressure


pressure transducer Transducer

High Fuel Exit Pressure Exit pressure readings higher Replace Exit
Reading than actual will cause greater fuel Pressure Sensor
flows than expected.

Check pressure range on Replace Pressure


pressure transducer Transducer

Fuel Device Stuck Verify fuel device command is Reload SPV PM.
equal to device feedback If problem persists,
replace Fuel Flow
Device.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 7-12 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
6011 Fuel Fault FLAMEOUT START
Engine Flameout During Start-up
System Severity Level 3
The software detects if the engine is not sustaining combustion after it has begun accelerating. This fault is
declared if the engine TET drops by more than a predetermined value and the fuel command increase by
more than a predetermined value.
Recommended Spare Parts - Gaseous Fuel
• Shut-off Valve • SPV25 • Pin Transducer • Manifold Block
• Injector (6) • Ignitor • Pout Transducer • Exciter
• Inlet TC • UCB
Monitoring Parameters
• TET • Pin • Pout • Solenoid States
• Engine Speed • SPV% Command • Inlet TC

Symptom Probable Cause Analysis Repair Solution

Combustion Fuel not turned On Check any externally installed fuel Open External Fuel
ceases during shutoffs to verify that fuel flow is Shutoffs
Start-up obstructed.

Fuel BTU content System uses Fuel Index values Set Fuel Indices
different than what the adjustable by the user to compute
system expects mass flow of fuel. Wrong settings Confirm Site Btu
can cause inadequate levels of Content.
fuel flow to achieve combustion.

Adequate fuel Gaseous fuel systems require a Adjust fuel pressure per
pressure not provided minimum inlet pressure to system specification.
to system achieve adequate fuel flow.

External fuel gas booster failure. Troubleshoot fuel gas


booster.

Verify the Run signal from the Adjust settings.


UCB is present by checking the Replace UCB Board.
settings and relay functionality.

Faulty TCIN Thermo- TCIN reads -4 °F. Replace faulty


couple thermistor

Voltage not provided Check and verify that voltage is Check/Replace


to Solenoids being provided to shutoff valves Solenoid Harness.
and manifold.
Check Continuity.

Continued on next page

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 7-13 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
6011 Fuel Fault (Continued)
Symptom Probable Cause Analysis Repair Solution

Combustion Fuel Shutoff Solenoid Inlet pressure droops signifi- Replace Fuel Shutoff
ceases during failed Closed cantly on start-up indicating that Solenoid
Start-up fuel has been cut off.
(Continued)
Fuel Shutoff Solenoid May cause Hard Light Over- Replace Fuel Shutoff
failed Open temperature Solenoid

Fuel Manifold Exit pressure reading should be Replace Fuel Manifold


Solenoids failed less than 10 psig during start.
Closed

Fuel Manifold May cause Hard Light Over- Replace Fuel Manifold
Solenoid failed Open temperature

Igniter Failure can be intermittent. Must Replace Ignitor


spark continuously

Fuel Inlet Pressure Compare fuel inlet pressure Replace Fuel Inlet
Sensor Reading High reading to actual fuel pressure Pressure Sensor.
being applied to system.
Note: Systems cannot handle Replace Fuel Device PM.
more pressure than the sensor
is rated for.

Check range on pressure Replace Pressure


transducer Transducer

Fuel Flow Device SPV% command does not Replace Fuel Flow
Feedback does not match feedback. Device
match command

TET Thermocouple An audible engine light is heard Replace Engine Thermo-


does not report that but temperature is not reported couple.
the Engine lit from the controller.
Replace Engine Harness.

After replacing the engine Attempt an ECM Control


thermocouple TET still does not Board PM upload.
increase when audible light
occurs. Replace ECM Control
Board

Combustion Fuel is being delivered with Check/Replace Injectors


Hardware failed no abnormal reductions in
command, but engine does not
sustain combustion.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 7-14 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
6012 Fuel Fault FLAMEOUT LOAD
Engine Flameout During Run/Load/Recharge
System Severity Level 3
The software detects if the engine is not sustaining combustion after it has reached the Run or Load state.
For all modes of operation except the Stand Alone Start Battery, the software checks the fuel command
and the TET feedback of the engine at given intervals.
A fault is declared if engine TET drops by more than a predetermined value and the fuel command
increases by more than a predetermined value.
For Stand Alone Start Battery mode, the software checks the fuel command and the speed feedback of the
engine at given intervals. A fault is declared if engine speed drops by more than a predetermined value
and the fuel command increases by more than a predetermined value.
Recommended Spare Parts - Gaseous Fuel
• Shut-off Valve • SPV • Pin Transducer • Pout Transducer
• Injector (6) • Ignitor • Manifold Block • Exciter
• Inlet TC • UCB
Monitoring Parameters
• TET • Pin • Pout • Solenoid States
• Engine Speed • SPV% Command • Inlet TC

Symptom Probable Cause Analysis Repair Solution


Combustion Fuel Supply Fuel tank is empty or delivery tube Fill Fuel Tank
ceases after not submersed in fuel.
Engine reaches
Fuel not turned On Check any externally installed fuel Open External Fuel
Idle Speed
shutoffs to verify that fuel flow is Shutoffs
obstructed.
Fuel BTU content System uses Fuel Index values Set Fuel Indices.
different than what adjustable by the user to compute
the system expects mass flow of fuel. Wrong settings Confirm Site Btu
can cause inadequate levels of Content.
fuel flow to achieve combustion.
Adequate Fuel Gaseous fuel systems require a Adjust fuel pressure per
Pressure not minimum inlet pressure to system specification.
provided to system achieve adequate fuel flow.
External fuel gas booster failure. Troubleshoot fuel gas
booster.
Verify the Run signal from the Adjust settings.
UCB is present by checking the
settings and relay functionality. Replace UCB Board.
Faulty TCIN TCIN reads -4 °F. Replace faulty
Thermocouple thermistor

(Continued on next page)

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 7-15 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
6012 Fuel Fault (Continued)
Symptom Probable Cause Analysis Repair Solution

Combustion Voltage not Check and verify that voltage is Check/Replace Solenoid
ceases after provided to being provided to shutoff valves Harness
Engine reaches Solenoids and manifold.
Idle Speed
(Continued) Fuel Shutoff Inlet pressure droops signifi- Replace Fuel Shutoff
Solenoid failed cantly on start up indicating that Solenoid
Closed fuel has been cut off.

Fuel Shutoff Sole- May cause Hard Light Over- Replace Fuel Shutoff
noid failed Open temperature Solenoid

Fuel Manifold Exit pressure reading should be Replace Fuel Manifold


Solenoid failed less than 10 psig during start.
Closed

Fuel Manifold May cause Hard Light Over- Replace Fuel Manifold
Solenoid failed Open temperature

Fuel Inlet Pressure Compare fuel inlet pressure Replace fuel inlet
Sensor Reading reading to actual fuel pressure pressure sensor.
High being applied to system.
Note: Systems cannot handle Replace Fuel Device PM.
more pressure than the sensor
is rated for.

Fuel Flow Device SPV% command does not Replace fuel flow device.
Feedback does not match feedback.
match command

TET Thermocouple An audible engine light is heard Replace Engine Thermo-


does not report that but temperature is not reported couple.
the Engine lit from the controller.
Replace Thermocouple
Cable.

After replacing the engine Attempt an ECM Control


thermocouple TET still does not Board PM upload.
increase when audible light
occurs. Replace ECM Control
Board

Combustion Fuel is being delivered with no Inspect/Replace Injectors


hardware failed abnormal reductions in
command, but engine does not
sustain combustion.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 7-16 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
6015 Internal Warning GEN PWR FOLDBK
Generator Power Foldback
System Severity Level 2
The software protects the generator power conversion components from overtemperature conditions.
When the generator heat sink temperature exceeds 85 °C (185 °F), the software reduces the power output
of the system and declares this fault.

Symptom Probable Cause Analysis Repair Solution


ECM Heatsink Ambient condi- Heatsink dissipates enough heat to oper- Operate as
Current Limit tions too hot ate in the ambient temperatures specified. specified.
exceeded Air cooling system provided may not be
adequate for operating environment.
ECM Heatsink Fan Pull ECM cover and verify fan connector is Secure fan
failure plugged in correctly. connector
Fans are plugged in, but do not operate Contact Capstone
when system is commanded to start. Technical Support
Check cable connection between J1 on Tighten cable
ECM Control Board and IGBT for loose connection.
connection.
Incorrect temperature limits in ECM Attempt a PM
Control Board PM. upload.
ECM Control Heatsink temperature on CRMS Replace ECM
Board faulty indicates less than 110 °C (230 °F). Control Board.

Consult Capstone
Technical Support.
Compressor Inlet TCIN connection may be intermittent due Tighten TCIN
Temperature read- to a loose connection. connection
ing is intermittent
TCIN reading high TCIN returns a false high reading. Replace TCIN ACM
Generator Generator Current In colder weather, the engine can produce Contact Capstone
Current Limit Limiting more power at lower speeds. Higher Technical Support
Exceeded power engines will reduce speed (stator
voltage), driving the generator into an
overcurrent situation.
Generator connections may have come Tighten Generator
loose causing unexpectedly high current. and ECM
Connections
Stator voltage is linear with speed. Full Attempt an Engine
speed (96,000 rpm) stator voltage is less PM upload.
than 433 VAC (Line to Line).
Replace Engine

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 7-17 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
6016 Internal Warning INV PWR FOLDBK
Inverter Power Foldback
System Severity Level 2
The software protects the inverter power conversion components from overtemperature conditions. When
the inverter heat sink temperature exceeds 85 °C (185 °F), the software reduces the power output of the
system and declares this fault.

Symptom Probable Cause Analysis Repair Solution

Inverter Heatsink Ambient condi- Heatsink dissipates enough heat to Operate as specified
Current Limit tions too hot operate in the ambient temperatures
exceeded specified. Air cooling system
provided may not be adequate for
operating environment.

LCM Fan failure Pull ECM cover and verify fan Secure fan connector
connector is plugged in correctly.

Fans are plugged in, but do not Contact Capstone


operate when system is commanded Technical Support
to start.

Check cable connection between J1 Tighten cable


on LCM Control Board and IGBT for connection.
loose connection.

Incorrect temperature limits in LCM Attempt a PM upload.


Control Board PM.

LCM Control Board Inverter Heatsink temperature on Replace LCM Control


faulty CRMS indicates less than 110 °C Board.
(230 °F).
Consult Capstone
Technical Support.

Inverter Output Loose Power Inverter power connections may Tighten User Output
Current Limit Connections have come loose, causing unexpect- and DPC power
exceeded edly high current. connections

Power Factor of Power factor of the user’s load could Correct Power
User’s Load cause the output current to exceed Factor or reduce load
the system rating.

Low Output User’s output voltage causes current Change output


Voltage to exceed system limits to deliver voltage or install a
required power. transformer

Load too large User’s load exceeds the current Reduce load
rating of the system

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 7-18 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
6017 Hi-Temp Fault GEN HTSNK TEMP
Generator Heatsink Temperature
System Severity Level 3
This fault is declared when the generator heat sink temperature exceeds 110 °C (230 °F).

Symptom Probable Cause Analysis Repair Solution

Generator Heat- Noise on input Improper grounding of the system Correct system
sink reading signal can cause erratic readings from grounding
greater than limit sensors.

Ambient condi- Controller has been installed in an Provide cooler ambient


tions too hot environment that is too hot for temperature conditions
specified operating range.

ECM fan failed Verify the ECM and LCM fans are Contact Capstone
rotating when the system is starting. Technical Support

Check cable connection between J1 Tighten cable


on ECM Control Board to IGBT for connection.
loose connection.

Incorrect temperature limits in ECM Attempt a PM upload.


Control Board PM.

ECM Control Heatsink temperature on CRMS Replace ECM Control


Board faulty indicates less than 110 °C (230 °F). Board.

Consult Capstone
Technical Support.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 7-19 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
6018 High-Temp Fault INV HTSNK TEMP
Inverter Heatsink Temperature
System Severity Level 3
This fault is declared when the inverter heat sink temperature exceeds 110 °C (230 °F).

Symptom Probable Cause Analysis Repair Solution

Inverter Heat- Noise on input Improper grounding of the system Correct system
sink reading signal can cause erratic readings from grounding
greater than sensors.
limit
Ambient condi- Controller has been installed in an Provide cooler ambient
tions too hot environment that is too hot for temperature conditions
specified operating range.

LCM fan failed Verify the LCM fan is rotating when Contact Capstone
the system is starting. Technical Support

Check cable connection between J1 Tighten cable connection.


on LCM Control Board and IGBT for
loose connection.

Incorrect temperature limits in LCM Attempt a PM upload.


Control Board PM.

LCM Control Board Inverter Heatsink temperature on Replace LCM Control


faulty CRMS indicates less than 110 °C Board.
(230 °F).
Consult Capstone
Technical Support.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 7-20 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
6020 Internal Fault GEN PWR LOSS
Power Loss High
System Severity Level 6
This fault is declared if the difference between the power into and out of the DC bus exceeds 25 kW.

Symptom Probable Cause Analysis Repair Solution

Engine produces Inadequate Fuel If software fuel command is very Make sure fuel is in the tank
10 kw less power Supply or Inlet high this would indicate that and no restrictions exist in
than expected Fuel Pressure inadequate fuel or inlet fuel the fuel line to the system.
pressure is being provided
to the system.

Clogged Fuel Debris in fuel filter is restricting Check fuel filters - supplied
Filter fuel flow to engine. by Capstone and potentially
by the customer

High back Check Heat Exchanger backflow Repair/replace damper


pressure damper

Inlet Thermistor Connecting thermistor measure- Replace Inlet Thermistor


reading incorrect ment to the probe located in the
stator housing returns a faulty
reading.

Assume signal is not making it Replace Thermistor


back to the control board Harness

Measurement circuit must have Replace ECM Control Board


failed if thermistor device and
harness are good.

Engine Thermo- A high thermocouple reading Replace Engine Thermo-


couple reading could cause less fuel delivery and couple
incorrect thus less power production from
the engine. Measure thermocou-
ple output for verification.

Harness believed to have an Replace Engine Thermo-


intermittent short couple Harness

ECM Control Board circuitry not Attempt an ECM Control


measuring feedback correctly. Board PM upload.

Replace ECM Control Board

Engine Failure Failure in engine has occurred Replace Engine


that results in a loss of power.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 7-21 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
6021 Internal Fault FAIL TO PRECHG
Fail to Precharge
System Severity Level 3
This fault is declared if the precharge circuit for the automotive application fails within 20 seconds.

Symptom Probable Cause Analysis Repair Solution

Battery does not Battery State of Verify the transient battery state of Recharge Battery
precharge internal Charge (SOC) Low charge is greater than 30 SOC and Pack
DC Bus in Stand voltage is greater than 210 volts.
Alone operation
BCM Contactor does When start command is issued, the Replace BCM
not close contactor in BCM does not close Contactor
allowing DC bus to charge.

Grid does not Grid Power not Logic power provided from the Apply Grid Power to
precharge internal applied BCM, but grid power not available Output
DC Bus in Grid to charge DC bus.
Connect operation
Precharge Board in Grid power is applied, but DC bus Replace LCM
LCM failed voltage is reading less than Precharge Board
(Earlier model Micro- 1.414 * VACutility (LL).
Turbines)

Precharge Circuit in Check Precharge Circuit in the High Follow instructions


UCB failed Voltage DC section in UCB. Refer under: Check Pre-
(Later model Micro- to instructions in the section entitled charge Circuit Inside
Turbines) Troubleshooting a MicroTurbine UCB (If Installed).
that Does Not Wake Up.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 7-22 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
6022 Internal Fault SUSTAINED OTMP
Sustained Over temperature
System Severity Level 7
This fault only applies to liquid fuel systems. The fault is declared on LF systems the TET reaches 1225
degrees F and stays at or above this level for 30 sec.

Symptom Probable Cause Analysis Repair Solution


The system’s Turbine The engine is full Upon startup, fuel enters the Methonds to drain the
Exhaust Temperature of unburned fuel engine while unburned fuel engine of unburned fuel
(TET) is greater than the (usually occurs which exists in the system is include:
limit for a sustained after several burned. The TET rises due
period of time. unsuccessful to excessive fuel content 1) Spinning the engine at
restarts). and the system will stop to 45KRPM for approximately
protect the engine. five minutes

2) Removing fuel injector #2


and draining the fuel from
the bottom of the engine

3) Continually restart the


system until the engine rids
itself of the fuel
The wrong soft- The system should be pro- Reload the Engine and
ware is installed grammed with correct val- Frame PM data structure.
or incorrect PM ues and offsets to operate Rreload the fuel device soft-
data structure has as designed ware code.
been uploaded.
Clogged fuel filter A clogged fuel filter will drive Clean or replace the fuel fil-
the fuel pump to work ter and verify the fuel lines
aggressively. If it becomes upstream of the fuel filter are
unclogged, the controls will not clogged.
not be able to adjust the
pump speed in time and will
cause the extra fuel to enter
the engine.
External gas leak External gas leak near the Fix the external problem
MT. If gas is ingested into with the fuel leak.
the engine from the air
intake, it will create a TET
over temperature condition.
Failed engine Remove one of the fuel Replace the engine if dam-
injectors, or the TET sensor, age is detected and contact
from the engine and inspect Capstone Customer Ser-
with Boroscope for possible vice.
damage.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 7-23 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
6023 Internal Fault MULTI FAIL STRT
Multiple Failed Start Attempts
System Severity Level 7
This fault applies only to liquid fuel systems. The fault is declared only if the system has attempted to start
five consecutive times and has declared a “FAIL TO LIGHT” (6006) each time. The auto-restart flag will be
set to 0 and the system will require a reboot or recycling of power in order to start again.

Symptom Probable Cause Analysis Repair Solution


The TET feedback did Similar to 6006 – FAIL Troubleshoot the fail to Follow up with the 6006
not rise sufficiently in the TO LIGHT. At this point light problem. Inspect – FAIL TO LIGHT trou-
Open Loop Light State the engine may have a the fuel delivery system bleshooting steps. Addi-
on consecutive start considerable amount of upstream of the unit and tionally, before restarting
attempts unburned fuel due to five inside the unit. Verify the the system, be sure to
consecutive unsuccess- integrity of the spark take adequate steps to
ful starts igniter. Verify that the drain as much fuel as
system gets sufficient air possible from the
into the engine air intake engine. (Remove fuel
and from the air com- injector #2 and drain the
pressor into the mani- engine and then install
fold. the injector back into the
system). It is also recom-
mended to motor the
engine at 45 kRPM, for
10-15 minutes to further
rid the engine of any
excess remaining fuel.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 7-24 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
6026 Internal Warning MP MIN PWR TO
MultiPac Minimum Power Timeout
System Severity Level 2
This fault is declared when the software detects an insufficient amount of power from a MultiPac to meet
the minimum load power demand.

Symptom Probable Cause Analysis Repair Solution

Not enough Not enough Micro- You must have enough MicroTurbine Install more
MicroTurbines Turbines available to systems to meet the load requirements. MicroTurbine
available to load meet Minimum Power Factor in the ambient conditions when systems.
within Minimum requirements matching the MicroTurbine size to load
Timeout Period requirements.

Each Model C60 MicroTurbine is Adjust Minimum


considered a 60kW load. Make sure the Power Setting
Minimum Power Setting does not (MINPWR)
exceed the number of MicroTurbines
multiplied by 60kW. For reliability, this
setting is a balance between being able
to provide adequate power and not
require more MicroTurbine systems to
start than necessary.

MicroTurbine Sys- A failing MicroTurbine system will Troubleshoot


tems are exhibiting reduce the available power and can codes on faulting
faults that prevent prevent a MultiPac from reaching the MicroTurbine
starting. Minimum Power Setting. system(s)

If faults can not be fixed on failing Micro- Adjust Minimum


Turbine systems, consider the possibility Power Setting
of being able to operate with reduced (MINPWR)
load, or lower Minimum Power Setting.

Not enough time Somewhere between 60 and 120 Adjust Minimum


provided for sequenc- seconds are required for a Micro- Power Timeout
ing MicroTurbine Turbine system to sequence to a state Setting
systems to state where it is ready to load. Increasing this (MPWRTO)
where they can load. time will provide higher likelihood for
ensuring systems are ready to load.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 7-25 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
6027 Grid Fault LOW DCBUS VOLT
Low DC Bus Voltage Error
System Severity Level 4
Detects the lack of DC bus voltage in Grid Connect Prepare-to-Start. System checks for at least 390V of
DC bus voltage level before enabling the ECM fans and closing the Contactor.

Symptom Probable Cause Analysis Repair Solution

Operating In GC Insufficient grid Utility circuit breaker is OFF Turn ON utility


Mode, there is no DC voltage (MicroTurbine powered by circuit breaker
bus voltage when a battery only).
Start command is
issued Fuse blown Replace fuse

Precharge circuitry Check per instructions in the Replace as required


failure section entitled Troubleshooting
(Earlier model Micro- a MicroTurbine that Does Not
Turbines) Wake Up.

Precharge Circuit in Check Precharge Circuit in the Follow instructions


UCB failed High Voltage DC section in under: Check Pre-
(Later model Micro- UCB. Refer to instructions in the charge Circuit Inside
Turbines) section entitled Troubleshooting UCB (If Installed).
a MicroTurbine that Does Not
Wake Up.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 7-26 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
6028 Internal Warning FAIL BAT CHARGE
Fail to Begin Battery Charge
System Severity Level 2
This fault is reported during GC Standby Recharge or GC Load 30-day Recharge, if the BCM does not
transition into the Equalization state after two minutes from when it was first instructed.

Symptom Probable Cause Analysis Repair Solution


Battery Controller Battery parame- Make sure that the BCM PM and Re-program the BCM
does not enter ters are set Battery Pack PM are programmed PM.
equalization state wrongly. properly, and they are supported by
when requested the installed BCM control software. Re-program the
after two minutes battery pack PM.
Wrong BCM Check the BCM software version. Upload correct BCM
software software version.
Battery breaker not Verify the battery breaker is closed. Close battery breaker
closed
Weak battery Check the battery voltage and Charge the battery
state-of-charge. externally
Open/loose Check cable connections between Tighten cable
connections BCM and the battery connections.
Check cable connections inside the Tighten cable
BCM connections.
Faulty BCM Circuitry on BCM Control Board has Replace BCM Control
Control Board failed. Board.
Battery Contactor Measure voltage across Contactor Replace Battery
failed when BCM is active - it should read Contactor.
zero.
Faulty BCM IGBT Refer to the section on Trouble- Refer to the section on
Module shooting a MicroTurbine that Does Troubleshooting a
Not Wake Up. MicroTurbine that Does
Not Wake Up.
Battery circuit Faulty circuit breaker. Replace battery pack
breaker trips open Short circuit in cables. Replace cables
Short circuit in BCM. Replace BCM

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 7-27 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
6029 Internal Warning BATT SUBSYSTEM
Battery Subsystem Fault
System Severity Level 2
This fault is reported during Grid Connect operation if any BCM fault occurs, except for 12002 (BATT
UNDER VOLT), 12025 (BATT CSUM), and 12026 (BATT RAM FAIL).
Note: Battery faults during GC operation are not critical to MicroTurbine operation. However, you must
decode the battery fault word (via CRMS) to troubleshoot the specific problem.

Symptom Probable Cause Analysis Repair Solution

MicroTurbine is A battery fault occurred Determine which battery Follow troubleshooting


attempting to perform while in GC operation. (Fault fault triggered this warn- method for the battery
a GC battery charge treated as a warning since ing. Use CRMS Intra fault which is indicated.
(Standby or Load battery is not necessary for Device Fault screen or Refer to Series 12000
State) system operation.) “ITASTR=4” Fault Codes section for
details.

6031 Grid Fault OVRLOAD LOW BAT


Low Battery During SA Overload Condition
System Severity Level 4
This fault occurs in SA mode during Inverter Power Foldback (Load State), once the Battery Base State-of-
Charge percent (SOC%) falls below 40%. This is done to protect the battery. System will drop the load in
order to recharge the battery.

Symptom Probable Cause Analysis Repair Solution

Operating in SA Mode, Stand Alone System reports this fault to Reduce load demand or
MicroTurbine can not application is protect its battery health. add another MicroTurbine
supply sufficient power overloaded Application is undersized in MultiPac configuration.
to the load application for the load.

Low battery System OFF for too long. Charge battery (in GC Mode)
voltage Not recharged properly dur- or allow MicroTurbine to run
ing previous operation (in SA Mode) with no load to
charge battery.

Check the last equalization Perform an equalization


charge date charge

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 7-28 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
6032 Hi-Temp Fault HTSNK TEMP HI
ECM/LCM/BCM Heatsink Temperature Too High
System Severity Level 3
This fault is reported if temperature on any heatsink (on ECM/LCM/BCM) exceeds its maximum limit of
85 °C (185 °F), and can not be sufficiently cooled within 900 seconds.

Symptom Probable Cause Analysis Repair Solution

ECM, LCM, or Noise on input Improper grounding of the system Correct system
BCM Heatsink signal can cause erratic readings from grounding
reading greater sensors.
than limit
Ambient condi- Controller has been installed in an Provide cooler ambient
tions too hot environment that is too hot for temperature conditions
specified operating range.

ECM/LCM/BCM Verify ECM/LCM/BCM fan is rotating Replace fan


fan failed when the system is starting.

Check cable connection between J1 Tighten cable connection.


on ECM/LCM/BCM Control Board
and IGBT for loose connection.

Incorrect temperature limits in ECM/ Attempt a PM upload.


LCM/BCM Control Board PM.

ECM/LCM/BCM ECM/LCM/BCM Control Board needs Replace faulty Control


Control Board replacing. Board.
faulty
Consult Capstone
Technical Support.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 7-29 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
SERIES 7000 FAULT CODES
User Initiated Faults
Overview
Series 7000 fault codes relate to the user initiated faults. The following table shows the fault number, fault
description, system severity level (SSL), isolation message, and comment for each fault. The trouble-
shooting procedure for each message follows the table.

Fault No Fault Description SSL Isolation Message Comment


7000 MANUAL E-STOP 6 E-Stop Fault
7001 SA INTERLOCK 4 User Connection Fault
7002 GC INTERLOCK 4 User Connection Fault
7003 MODE TRANSITION 4 User Connection Fault
7004 IN FLT1 LVL 2 2 User Connection Warning
7005 IN FLT1 LVL 3 3 User Connection Fault
7006 IN FLT1 LVL 4 4 User Connection Fault
7007 IN FLT2 LVL 2 2 User Connection Warning
7008 IN FLT2 LVL 3 3 User Connection Fault
7009 IN FLT2 LVL 4 4 User Connection Fault
7010 INVLD UTLCON 6 Internal Fault
7011 NO BATTERY 6 Internal Fault
7012 DUAL MODE CNFG 6 Internal Fault Not Used
7013 EAL CONFIG 6 Internal Fault Not Used
7014 INVLD FUEL CNFG 6 Internal Fault Not Used
7015 AI OUT OF RANGE 2 User Connection Warning
7016 GRID SYNC 4 User Connection Fault

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 8-1 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
7000 E-Stop Fault MANUAL E-STOP
Manually Initiated Emergency Stop
System Severity Level 6
This fault is declared when the manual emergency stop (E-Stop) button is pressed to disable the entire
system.

A jumper must be installed on both the Local and Global E-stop connections of the UCB to
NOTE
prevent a manual E-stop condition.

Symptom Probable Cause Analysis Repair Solution


Open circuit User supplied Any user supplied E-stop equipment Close any user supplied
detected on E-stop contact not should be in the contact closed position. E-stop contacts.
E-Stop circuit closed
User supplied Loose wiring on user supplied E-stop Ensure any user
E-stop wiring equipment can cause contacts to open supplied E-stop wiring is
connections intermittently secure at E-stop button
intermittent and UCB terminals.
Local E-stop Every unit must have contact closure Install jumper wire or
jumper not between Local E-stop connections on E-stop switch between
installed the UCB whether a single unit or Mutli- Local E-stop connec-
Pac configuration. tions on UCB.
Global E-stop At least one unit must have contact Install jumper wire or
jumper not closure between the UCB Global E-stop E-stop switch between
installed connections whether a single unit or Global E-stop connec-
MultiPac configuration. tions on UCB.
MultiPac harness Intra-A and Intra-B of the UCB carry the Inspect and Secure all
connections Global E-stop signal between all units in MultiPac Inter Harness
a MultiPac configuration. Check wiring connections between
harnesses between UCBs in a MultiPac UCBs.
configuration to ensure they are secure.
ECM Inter Local and Global E-stop signals are Secure J4 connection at
harness to UCB carried from the UCB back to the ECM UCB and ECM. Replace
through the J4 connector. Ensure that if damaged.
these connections are secure and wire
is not damaged.
UCB Board Connections are made at Global and Replace UCB Board
Local E-stop points but ~5VDC is
measured between PB4 and PB5 of J4
on the UCB.

Continued on next page

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 8-2 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
7000 E-Stop Fault (Cont’d)

Symptom Probable Cause Analysis Repair Solution


Open circuit Power cable E-stop signals are carried across the Secure power cable
detected on between ECM power cable between the ECM and UCB. between the ECM
E-Stop circuit Control Board Make sure wires and connections are Control Board and
(Continued) and UCB. secure between the ECM Control Board UCB. Replace if
and UCB. damaged.
ECM Control Connections are made at Global and Replace ECM Control
Board. Local E-stop points but ~24VDC is Board.
measured between Pin12 of J8 (Pwr
Supply) and Pin B8 of J9 (Intra System),
or between Pins PB4 and PB5 (Gnd) of
J12 (Inter System).
PDM faulty Connections are made at Global and Replace PDM.
Local E-stop points but ~24VDC is
measured between Pin 12 of J2 on PDM
and Pin 8 of J9 (Intra System) on ECM
Control Board, and LED 2 (+24V) on the
PDM is ON.

7001 User Connection Fault SA INTERLOCK


Stand Alone Interlock
System Severity Level 4
This fault is declared if in the Stand Alone mode, the required jumper/circuit is not in place on the UCB.

Symptom Probable Cause Analysis Repair Solution


In Stand Alone SA Interlock When the Utility Connection of the Secure Stand Alone
Mode, but UCB jumper not system is set to Stand Alone, an Inter- Interlock Jumper
Interlock is not making contact. lock jumper must be installed on the Connection.
provided. UCB between J12 pins 2 and 5.
UCB Inter Interlock signals are carried from the Secure or dry J4 Har-
harness to UCB UCB back to the ECM Control Board ness at UCB and ECM
through the J4 Inter Harness. Ensure Control Board. Replace
that these connections are secure and if damaged.
wire is dry and not damaged.
UCB failed If all connections are secure, circuitry on Replace UCB
UCB must not be functioning correctly.
ECM Control The ECM Control Board has circuitry Attempt an ECM Con-
Board failed that communicates with the UCB. trol Board PM upload.
Assume this has failed.
Replace ECM Control
Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 8-3 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
7002 User Connection Fault GC INTERLOCK
Grid Connect Interlock
System Severity Level 4
This fault is declared if in the GC mode, the required jumper/circuit is not in place on the UCB.

Symptom Probable Cause Analysis Repair Solution


In Grid Connect GC Interlock When the Utility Connection of the Secure Grid Connect
Mode, but UCB jumper not system is set to Grid Connect, an Interlock Jumper
interlock is not making contact. Interlock jumper must be installed on Connection.
provided. the UCB between J12 pins 3 and 5.
UCB Inter Interlock signals are carried from the Secure or Dry J4
harness UCB back to the ECM Control Board Harness at UCB and
through the J4 Inter Harness. Ensure ECM Control Board.
that these connections are secure Replace if damaged.
and wire is dry and not damaged.
UCB failed If all connections are secure, circuitry Replace UCB
on UCB must not be functioning
correctly.
ECM Control The ECM Control Board has circuitry Attempt an ECM Control
Board failed that communicates with the UCB. Board PM upload.
Assume this has failed.
Replace ECM Control
Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 8-4 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
7003 User Connection Fault MODE TRANSITION
Mode Transition - Dual Mode
System Severity Level 4
This fault is declared in the Dual Mode and:
1. If in the Grid Connect operation, the required jumper/circuit on the UCB is not configured for Grid
Connect operation.
2. If in the Stand Alone operation, the required jumper/circuit on the UCB is not configured for Stand
Alone operation.
Recommended Spare Parts
• UCB • ECM Control Board

Symptom Probable Cause Analysis Repair Solution


Reports a Dual Grid has gone In Dual Mode operation the interlocks WARNING: Allow system
Mode Transition away are set by the Dual Mode Controller to to continue through Dual
occurring indicate Grid Connect or Stand Alone Mode transition.
operation. When grid voltage goes or
comes, this fault enables the system to
transition modes. System clears fault
automatically when transition is
complete.
Interlocks not set Wiring connection from the Dual Mode Check wiring connec-
correctly controller or external device makes a tions to Grid Connect
transition out of Grid Connect or Stand (J12-3) and Stand Alone
Alone and does not successfully (J12-2) Interlocks on the
enable the following state. UCB.
Disabling a Operating in Dual Mode and disabling Remove one of the inter-
MicroTurbine one of the MicroTurbines from Multi- lock jumpers in UCB.
from MultiPac Pac. System has GC and SA interlocks (UCB should have GC or
in UCB SA interlock but not both.)
Option Port Interlock signals are carried from the Secure or dry Harness at
harness UCB back to the ECM through the Har- UCB and ECM. Replace
ness. Ensure that these if damaged.
connections are secure and wire is dry
and not damaged.
UCB failed If all connections are secure, circuitry Replace UCB
on UCB must not be functioning
correctly.
ECM Control The ECM Control Board has circuitry Attempt an ECM Control
Board failed that communicates with the UCB. Board PM upload.
Assume this has failed.
Replace ECM Control
Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 8-5 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
7004 User Connection Warning IN FLT1 LVL 2
Input Fault1 Level 2
System Severity Level 2
This is a user-defined fault for MicroTurbine incident reporting due to a fault on externally connected
equipment.

Symptom Probable Cause Analysis Repair Solution


Input Fault1 Fault1 Input not Enabling of this fault is user select- If not using this feature,
detection is supposed to be able. Even if enabled, fault mecha- disable from Display Panel
enabled, but enabled nism is designed fail safe by faulting or RS-232 to avoid
UCB contacts on contact closure. nuisance faults.
are closed.
Fault1 Input User can select the amount of time Extend user programma-
Debounce Time this signal must be present before a ble debounce time for fault
too short fault is reported. Sequencing may input from Display or
cause equipment to reside in state RS-232 to avoid nuisance
that causes nuisance faults. faults.
Wrong action User has the ability to assign action Change SSL of fault from
taken on fault taken when fault is detected through Display or RS-232 to action
user adjustable settings. For warning taken when fault present.
conditions set level to 2. For a
normal shutdown sequence set level
to 3. When output power must be dis-
abled set level to 4.
Input Fault 1 Fault is detected when UCB J12- Check user equipment for
wires are shorted pin 6 and J12-pin 8 have contact fault.
closure.
Check wiring for shorts.
UCB Inter Interlock signals are carried from the Secure or dry J4 Harness
harness UCB back to the ECM Control Board at UCB and ECM Control
through the J4 Inter Harness. Ensure Board. Replace if
that these connections are secure damaged.
and wire is dry and not damaged.
UCB failed If all connections are secure, circuitry Replace UCB
on UCB must not be functioning
correctly.
ECM Control The ECM Control Board has circuitry Attempt an ECM Control
Board failed that communicates with the UCB. Board PM upload.
Assume this has failed.
Replace ECM Control
Board

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 8-6 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
7005 User Connection Fault IN FLT1 LVL 3
Input Fault1 Level 3
System Severity Level 3
This is a user-defined fault for MicroTurbine incident reporting due to a fault on externally connected
equipment.

Symptom Probable Cause Analysis Repair Solution


Input Fault1 Fault1 Input not Enabling of this fault is user selectable. If not using this feature,
detection is supposed to be Even if enabled, fault mechanism is disable from Display or
enabled, but enabled designed fail safe by faulting on RS-232 to avoid nuisance
UCB contacts contact closure. faults.
are closed.
Fault1 Input User can select the amount of time this Extend user programma-
Debounce Time signal must be present before a fault is ble debounce time for
too short reported. Sequencing may cause fault input from Display or
equipment to reside in state that RS-232 to avoid
causes nuisance faults. nuisance faults.
Wrong action User has the ability to assign action Change SSL of fault from
taken on fault taken when fault is detected through Display or RS-232 to
user adjustable settings. For warning action taken when fault
conditions set level to 2. For a normal present.
shutdown sequence set level to 3.
When output power must be disabled
set level to 4.
Input Fault 1 Fault is detected when UCB J12-pin 6 Check user equipment for
wires are shorted and J12-pin 8 have contact closure. fault.

Check wiring for shorts.


UCB Inter Interlock signals are carried from the Secure or dry J4 Harness
harness UCB back to the ECM Control Board at UCB and ECM Control
through the J4 Inter Harness. Ensure Board. Replace if dam-
that these connections are secure and aged.
wire is dry and not damaged.
UCB failed If all connections are secure, circuitry Replace UCB
on UCB must not be functioning
correctly.
ECM Control The ECM Control Board has circuitry Attempt an ECM Control
Board failed that communicates with the UCB. Board PM upload.
Assume this has failed.
Replace ECM Control
Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 8-7 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
7006 User Connection Fault IN FLT1 LVL 4
Input Fault1 Level 4
System Severity Level 4
This is a user-defined fault for MicroTurbine incident reporting due to a fault on externally connected
equipment.

Symptom Probable Cause Analysis Repair Solution


Input Fault1 Fault1 Input not Enabling of this fault is user selectable. If not using this feature,
detection is supposed to be Even if enabled, fault mechanism is disable from Display or
enabled, but enabled designed fail safe by faulting on RS-232 to avoid nuisance
UCB contacts contact closure. faults.
are closed.
Fault1 Input User can select the amount of time this Extend user programm-
Debounce Time signal must be present before a fault is able debounce time for
too short reported. Sequencing may cause fault input from Display or
equipment to reside in state that RS-232 to avoid
causes nuisance faults. nuisance faults.
Wrong action User has the ability to assign action Change SSL of fault from
taken on fault taken when fault is detected through Display or RS-232 to
user adjustable settings. For warning action taken when fault
conditions set level to 2. For a normal present.
shutdown sequence set level to 3.
When output power must be disabled
set level to 4.
Input Fault 1 Fault is detected when UCB J12-pin 6 Check user equipment for
wires are shorted and J12-pin 8 have contact closure. fault.

Check wiring for shorts.


UCB Inter Interlock signals are carried from the Secure or dry J4 Harness
harness UCB back to the ECM Control Board at UCB and ECM Control
through the J4 Inter Harness. Ensure Board. Replace if
that these connections are secure and damaged.
wire is dry and not damaged.
UCB failed If all connections are secure, circuitry Replace UCB
on UCB must not be functioning
correctly.
ECM Control The ECM Control Board has circuitry Attempt an ECM Control
Board failed that communicates with the UCB. Board PM upload.
Assume this has failed.
Replace ECM Control
Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 8-8 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
7007 User Connection Warning IN FLT2 LVL 2
Input Fault2 Level 2
System Severity Level 2
This fault indicates that a Warning level fault has been injected into the UCB Fault Input #2.

Symptom Probable Cause Analysis Repair Solution


Input Fault2 Fault2 Input not Enabling of this fault is user If not using this feature,
detection is supposed to be selectable. Even if enabled, fault disable from Display or
enabled, but enabled mechanism is designed fail safe by RS-232 to avoid nuisance
UCB contacts faulting on contact closure. faults.
are closed.
Fault2 Input User can select the amount of time Extend user programm-
Debounce Time this signal must be present before a able debounce time for
too short fault is reported. Sequencing may fault input from Display or
cause equipment to reside in state RS-232 to avoid nuisance
that causes nuisance faults. faults.
Wrong action User has the ability to assign action Change SSL of fault from
taken on fault taken when fault is detected through Display or RS-232 to action
user adjustable settings. For warning taken when fault present.
conditions set level to 2. For a
normal shutdown sequence set level
to 3. When output power must be dis-
abled set level to 4.
Input Fault 2 Fault is detected when UCB J12- Check user equipment for
wires are shorted pin 7 and J12-pin 8 have contact fault.
closure.
Check wiring for shorts.
UCB Inter Interlock signals are carried from the Secure or dry J4 Harness
harness UCB back to the ECM Control Board at UCB and ECM Control
through the J4 Inter Harness. Ensure Board. Replace if
that these connections are secure damaged.
and wire is dry and not damaged.
UCB failed If all connections are secure, circuitry Replace UCB
on UCB must not be functioning
correctly.
ECM Control The ECM Control Board has circuitry Attempt an ECM Control
Board failed that communicates with the UCB. Board PM upload.
Assume this has failed.
Replace ECM Control
Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 8-9 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
7008 User Connection Fault IN FLT2 LVL 3
Input Fault2 Level 3
System Severity Level 3
This fault indicates that a Fatal level fault has been injected into the UCB Fault Input #2.

Symptom Probable Cause Analysis Repair Solution


Input Fault2 Fault2 Input not Enabling of this fault is user If not using this feature,
detection is supposed to be selectable. Even if enabled, fault disable from Display or
enabled, but enabled mechanism is designed fail safe by RS-232 to avoid nuisance
UCB contacts faulting on contact closure. faults.
are closed.
Fault2 Input User can select the amount of time Extend user programma-
Debounce Time this signal must be present before a ble debounce time for fault
too short fault is reported. Sequencing may input from Display or
cause equipment to reside in state RS-232 to avoid nuisance
that causes nuisance faults. faults.
Wrong action User has the ability to assign action Change SSL of fault from
taken on fault taken when fault is detected through Display or RS-232 to action
user adjustable settings. For warning taken when fault present.
conditions set level to 2. For a
normal shutdown sequence set level
to 3. When output power must be dis-
abled set level to 4.
Input Fault 2 Fault is detected when UCB J12- Check user equipment for
wires are shorted pin 7 and J12-pin 8 have contact fault.
closure.
Check wiring for shorts.
UCB Inter Interlock signals are carried from the Secure or dry J4 Harness
harness UCB back to the ECM Control Board at UCB and ECM Control
through the J4 Inter Harness. Ensure Board. Replace if dam-
that these connections are secure aged.
and wire is dry and not damaged.
UCB failed If all connections are secure, circuitry Replace UCB
on UCB must not be functioning
correctly.
ECM Control The ECM Control Board has circuitry Attempt an ECM Control
Board failed that communicates with the UCB. Board PM upload.
Assume this has failed.
Replace ECM Control
Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 8-10 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
7009 User Connection Fault IN FLT2 LVL 4
Input Fault2 Level 4
System Severity Level 4
This fault indicates that a Inverter Loss level fault has been injected into the UCB Fault Input #2.

Symptom Probable Cause Analysis Repair Solution


Input Fault2 Fault2 Input not Enabling of this fault is user If not using this feature,
detection is supposed to be selectable. Even if enabled, fault disable from Display or
enabled, but enabled mechanism is designed fail safe by RS-232 to avoid nuisance
UCB contacts faulting on contact closure. faults.
are closed.
Fault2 Input User can select the amount of time Extend user programma-
Debounce Time this signal must be present before a ble debounce time for fault
too short fault is reported. Sequencing may input from Display or
cause equipment to reside in state RS-232 to avoid nuisance
that causes nuisance faults. faults.
Wrong action User has the ability to assign action Change SSL of fault from
taken on fault taken when fault is detected through Display or RS-232 to action
user adjustable settings. For warning taken when fault present.
conditions set level to 2. For a
normal shutdown sequence set level
to 3. When output power must be dis-
abled set level to 4.
Input Fault 2 Fault is detected when UCB J12- Check user equipment for
wires are shorted pin 7 and J12-pin 8 have contact fault.
closure.
Check wiring for shorts.
UCB Inter Interlock signals are carried from the Secure or dry J4 Harness
harness UCB back to the ECM Control Board at UCB and ECM Control
through the J4 Inter Harness. Ensure Board. Replace if
that these connections are secure damaged.
and wire is dry and not damaged.
UCB failed If all connections are secure, circuitry Replace UCB
on UCB must not be functioning
correctly.
ECM Control The ECM Control Board has circuitry Attempt an ECM Control
Board failed that communicates with the UCB. Board PM upload.
Assume the circuit board has failed.
Replace ECM Control
Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 8-11 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
7010 Internal Fault INVLD UTLCON
Invalid Utility Connection
System Severity Level 6
This fault indicates that an invalid MicroTurbine configuration is attempted. The proper UCB Grid Connect/
Stand Alone Interlocks must be in place for proper configuration.
Recommended Spare Parts
• ECM Control Board • Harness • UCB

Symptom Probable Cause Analysis Repair Solution


Invalid Utility User has not set Systems may ship with an invalid Set system utility connec-
Connection Utility connection. utility connection. Executing the Set tion from Display Panel or
Default function from the Display RS-232. Set to Grid Con-
Panel or RS-232 port will cause the nect, Stand Alone, or Dual
utility connection to default to an Mode.
invalid setting.
Verify UCB Jumpers
Loose or faulty Check and pin out harness Reset or Replace
harness connections Harness
Faulty UCB Check connections Replace UCB
Faulty ECM Replacing the UCB does not cor- Attempt an ECM Control
Control Board rect the problem. Board PM upload.

Replace ECM Control


Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 8-12 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
7011 Internal Fault NO BATTERY
No Battery found
System Severity Level 6
This fault is declared in the power up state in Stand Alone mode if the software does not detect a battery in
20 seconds.

Symptom Probable Cause Analysis Repair Solution

System in Battery Pack circuit Grid power will provide voltage Turn on Battery Circuit
Stand Alone breaker Off with grid for ECM Control Board to Breaker, press battery start
Mode and no power applied. operate, however, the battery button, and wait 10 seconds
Battery found pack must have battery power to for device to communicate
operate. with ECM.

Grid power applied, Query the Utility Connection set- Set Utility Connection to Grid
but system is ting from the Display Panel or Connect.
configured Stand RS-232 (UTLCON). Verify that
Alone and Battery this value is set correctly. Press Battery Start button on
Controller not Display Panel to wake up
powered on. Battery Controller.

Stand Alone with After the AUTOSLP timer Press battery start button and
Grid Power and Auto expires, the ECM Control Board wait 10 seconds for battery to
Sleep Timer times will command the battery to communicate with ECM
out sleep. If the ECM Control Board Control Board
still has power, is in Stand Alone
mode, and can not communi-
cate with a battery, then this
fault is declared.

12-Volt Battery in Measure voltage across the Attempt to charge the battery
User Connection 12-volt battery located inside the to 12-12.6 volts, if the voltage
Bay failed Communications Bay/UCB. is greater than 8 volts.
Verify the voltage is greater than
8 volts. Replace the 12-Volt battery if
the voltage is less than 8 volts.

IntraController Intermittent connection on the Secure IntraController


Harness to Battery, Intra-Controller bus could cause connection to battery
Display, or ECM not power to flow from battery to
secure ECM, but communications are
unsuccessful.

Battery Start Button Battery controller turns on when Replace Display


on Display failed UCB battery start terminals J10
pins 2 and 3 are jumpered.

Continued on next page

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 8-13 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
7011 Internal Fault (Cont’d)

Symptom Probable Cause Analysis Repair Solution

System in Circuitry on User Jumper Battery Start terminals J10 pins 2 Replace User
Stand Alone Connection Board and 3 on User Connection Board. Verify Connection Board
Mode and no failed. that voltage across Battery Start terminals
Battery found reads zero volt. Verify that voltage from
(Continued) Battery Start terminal reads greater than
5 volts.

J4 Harness Check J4 Cable connection from UCB to Replace Inter


connection not ECM. This cable carries the Battery Start Harness
secure or failed. signal

Battery With battery circuit breaker ON, measure Replace Battery


battery pack voltage. Verify the value is
greater than 190 VDC.

Battery connections With battery circuit breaker ON, measure Trace connections
to BCM battery pack voltage from battery side of back to battery and
Contactor coil to screw terminal E3 on make sure connec-
BCM Power Board. Value should read tions are secure.
greater than 190 VDC in the BCM.

Ribbon cable Check ribbon cable for wires not Replace ribbon
connecting BCM connected or making contact. Make sure cable.
Control Board to that ribbon connections are made
BCM Power Board securely to each board.
failed

Component failure Press Battery Start button on the Display Attempt a BCM PM
on BCM Control Panel or jumper Battery Start terminals on upload.
Board the User Connection Board. Verify that
LED10 (BCM Precharge LED) lights up for Replace BCM
4 to 8 seconds. Control Board.

Component failure Battery Start Signal is reaching BCM Attempt a BCM PM


on BCM Power Power Board, but the power supply is not upload.
Board turning on.
Replace BCM Power
Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 8-14 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
7015 User Connection Warning AI OUT OF RANGE
Analog Inputs Out of Range
System Severity Level 2
This fault is declared if any of the Analog Inputs reads less than 0.7 Volt or greater than 4.7 Volts.

Symptom Probable Cause Analysis Repair Solution


Analog Inputs Signal(s) too low/ Analog Input limits must be configured Reconfigure Analog
out of range high properly. Input limits.

7016 User Connection Fault GRID SYNC


Failure to reconnect to the grid.
System Severity Level 4
This fault is declared if the system cannot connect to the utiltity grid.

Symptom Probable Cause Analysis Repair Solution


Utility grid con- Grid down Most likely seen at initial Startup or 1) Check line voltage;
nection failure after commissioning because of wiring 2) Correct 3-phase AC
or software configuration problems. wiring sequence
Also occurs after a manual user Start 3) Verify unit is setup
when the grid is not present. correctly as Dual Mode

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 8-15 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
SERIES 8000 FAULT CODES
Solenoid Faults
Overview
Series 8000 fault codes relate to solenoids. The following table shows the fault number, fault description,
system severity level (SSL), isolation message, and comment for each fault. The troubleshooting
procedure for each message follows the table.

Fault No Fault Description SSL Isolation Message Comment


8000 DUMP VALVE DRV 3 Internal Fault
8001 DUMP VALVE SH 3 Internal Fault
8002 SPRK EXCTR DRV 3 Internal Fault Not Used
8003 SPRK EXCTR SH 3 Internal Fault Not Used
8004 INTRA PWR A DRV 3 Internal Fault Not Used
8005 INTRA PWR A SH 3 Internal Fault
8006 INTRA PWR B DRV 3 Internal Fault Not Used
8007 INTRA PWR B SH 3 Internal Fault
8008 OPTPORT PWR DRV 2 Internal Warning Not Used
8009 OPTPORT PWR SH 2 Internal Warning Not Used
8010 MNT PWR DRV 2 Internal Warning Not Used
8011 MNT PWR SH 2 Internal Warning Not Used
8012 INTRA PWR C DRV 3 Internal Fault Not Used
8013 INTRA PWR C SH 3 Internal Fault
8014 SPARE SOL 2 DRV 2 Internal Warning Not Used
8015 SPARE SOL 2 SH 2 Internal Warning Not Used
8016 BLDVLV PWR DRV 3 Internal Fault Not Used
8017 BLDVLV PWR SH 3 Internal Fault Not Used

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 9-1 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document 13 nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
8000 Internal Fault DUMP VALVE DRV
Dump Valve Drive Fault
System Severity Level 3
This fault is declared if the Dump Valve Solenoid Driver fails.

Symptom Probable Cause Analysis Repair Solution


Dump Valve Dump Valve Start system and verify 25.4 VDC Replace Dump Valve
Status indicates Solenoid failed is applied at dump valve solenoid Solenoid
Overcurrent or connector before fault is declared.
Undercurrent
Water in Engine In humid environments, tempera- Dry Engine Harness
condition
harness tures near the MicroTurbine can
reach the dew point. Water in the
back of the connector will short
the wires.
Engine harness not Engine Harness is not secure at Secure Engine Harness
connected dump valve or ECM Control connections
Board.
Engine harness A loose wire at harness connector Replace Engine Harness
damaged or in wire is creating an open or
short circuit.
Component failed Components within the driver or Attempt an ECM Control
on ECM Control fault status circuitry have failed. Board PM upload.
Board
Replace ECM Control
Board.

8001 Internal Fault DUMP VALVE SH


Dump Valve Drive Fault
System Severity Level 3
This fault is declared if the Dump Valve Solenoid Driver fails.

Symptom Probable Cause Analysis Repair Solution


Dump Valve Status indi- Failed harness or open Reseat the connector Replace the harness if
cates over current or connector between the and check the engine damaged.
under current condition dump valve and the ECM harness between the
Control Board ECM Control Board and
dump valve for damage.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 9-2 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document 13 nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
Dump Valve Start the system and ver- Replace Dump Valve
Solenoid failed ify 25.4 VDC is applied at Solenoid. An external
the dump valve solenoid 24VDC power supply
connector before the can be used to verify
fault is declared. dump valve operation
once it is verified that the
signal from ECM Control
Board is correct. If the
valve will not close when
the external power sup-
ply is used, replace the
dump valve.
Water in Engine harness In humid environments, Dry Engine Harness
temperatures near the
MicroTurbine can reach
the dew point. Water in
the back of the connec-
tor will short the wires.
Component failed Components within the Attempt an upload of the
on ECM Control driver or fault status cir- ECM CB PM and reload
Board cuitry have failed. the software. If this does
not correct the issue,
replace ECM Control
Board.

8005 Internal Fault INTRA PWR A SH


INTRA A High side Driver Fault
System Severity Level 3
This fault is declared if the INTRA A high side driver status indicates over current or under current
condition.

Symptom Probable Cause Analysis Repair Solution


INTRA A high side driver Water in the INTRA har- In humid environments, Dry the INTRA harness.
status indicates over cur- ness. temperatures near the Replace the harness if
rent or under current MicroTurbine can reach damage is detected.
condition. the dew point. Water in
the back of the connec-
tor will create a short cir-
cuit condition.
INTRA harness not con- INTRA harness is not Secure Engine Harness
nected to the ECM Con- secure at the dump valve Connections.
trol Board. or ECM Control Board

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 9-3 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document 13 nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
Engine harness A loose wire at harness Replace the INTRA har-
damaged connector, or bent pin on ness.
the board connector, is
creating an open or
short circuit.
Failed INTRA device INTRA A power is 24VS. Disconnect the INTRA
Switched power is avail- components from the
able for almost every- INTRA harness one at a
thing in the system time until the fault disap-
except the Display and pears. This will eliminate
ICHP actuator. If any of the failed component on
the INTRA devices expe- the INTRA harness
rience a short circuit con- which could include the:
dition, the 24VS shorting LCM or BCM Control
to ground may be the Boards or UFCB.
cause.
Component failed Components within the Attempt to upload the
on ECM Control high side driver or ECM Control Board PM
Board fault status circuitry have and reload the software.
failed. If this does not correct
the issue, then replace
the ECM control board.

8007 Internal Fault INTRA PWR B SH


INTRA B High Side Driver Fault
System Severity Level 3
This fault is declared if the INTRA B high side driver status indicates over current or under current
condition.

Symptom Probable Cause Analysis Repair Solution


INTRA B high side driver Water in the INTRA har- In humid environments, Dry the INTRA Harness.
status indicates over cur- ness. temperatures near the Replace the harness if
rent or under current MicroTurbine can reach damage is detected.
condition. the dew point. Water in
the back of the connec-
tor will create a short cir-
cuit condition.
INTRA harness not con- INTRA harness is not Secure Engine Harness
nected to the ECM Con- secure at dump valve or connections.
trol Board. ECM Control Board

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 9-4 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document 13 nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
INTRA harness A loose wire at harness Replace the INTRA har-
damaged connector, or bent pin on ness.
the board connector, is
creating an open or
short circuit.
Failed INTRA device INTRA B power is 24VC Disconnect the INTRA
(constant power) avail- components from the
able for all INTRA com- INTRA harness one at a
ponents in the system. If time until the fault disap-
any of the INTRA pears. This will elimi-
devices experience a nate the failed
short circuit condition, component on the
the 24VS shorting to INTRA harness which
ground may be the could include the: LCM
cause. or BCM Control Boards,
display, UCB, or UFCB.

Component failed Components within the Attempt to upload the


on ECM Control high side driver or ECM Control Board PM
Board fault status circuitry have and reload the software.
failed. If this does not help,
replace the ECM Control
Board.

8013 Internal Fault INTRA PWR C SH


INTRA C High Side Driver Fault
System Severity Level 3
This fault is declared if the INTRA C high side driver status indicates over current or under current
condition.

Symptom Probable Cause Analysis Repair Solution


INTRA C high side driver Water in the INTRA har- In humid environments, Dry the INTRA Harness.
status indicates over cur- ness. temperatures near the Replace the harness if
rent or under current MicroTurbine can reach damage is detected.
condition. the dew point. Water in
the back of the connec-
tor will create a short cir-
cuit condition.
INTRA harness not con- INTRA harness is not Secure Engine Harness
nected to the ECM Con- secure at dump valve or Connections.
trol Board. ECM Control Board

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 9-5 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document 13 nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
INTRA harness A loose wire at harness Replace the INTRA har-
damaged connector, or bent pin on ness.
the board connector, is
creating an open or
short circuit.
Failed INTRA device INTRA C power is 24VS Disconnect the INTRA
(switched power). This is components from the
available for the Display INTRA harness one at a
and CHP. If any of the time until the fault disap-
INTRA devices experi- pears. This will eliminate
ence a short circuit con- the failed component on
dition, the 24VS shorting the INTRA harness
to ground may be the which could include the:
cause. CHP Control Board or
Display.
Component failed Components within the Attempt to upload the
on ECM Control high side driver or ECM Contolr Board PM
Board fault status circuitry have and reload the software.
failed. If this does not correct
the issue, replace the
ECM Control Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 9-6 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document 13 nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
SERIES 9000 FAULT CODES
Gener ator Faults
Overview
Series 9000 fault codes relate to the MicroTurbine generator. The following table shows the fault number,
fault description, system severity level (SSL), isolation message, and comment for each fault. The trouble-
shooting procedure for each message follows the table.

Fault No Fault Description SSL Isolation Message Comment


9000 GDSP CSUM 7 Internal Fault Not Used
9001 GDSP RAM 7 Internal Fault Not Used
9002 GDSP ADC CONV 6 Internal Fault
9003 GDSP ADC ACC 6 Internal Fault
9004 GDSP EXT COMM 2 Internal Warning Not Used
9005 GDSP IPM MODULE 6 Internal Fault
9006 GDSP BRAKE IGBT 6 Internal Fault
9007 GDSP DCBUS OV 6 Internal Fault
9008 GDSP OC A 6 Internal Fault
9009 GDSP OC B 6 Internal Fault
9010 GDSP HTSNK OTMP 6 Hi-Temp Fault
9011 GDSP HANDOFF 6 Internal Fault
9012 GDSP BRAKE OTMP 2 Internal Warning
9013 GDSP HTSNK SH 6 Internal Fault Not Used
9014 GDSP HTSNK OP 6 Internal Fault Not Used
9015 GDSP FAN FAIL 2 Internal Warning
9016 GDSP DIG OTMP 6 Internal Fault
9017 GDSP DIG BUS OV 6 Internal Fault
9018 GDSP PWR RESET 2 Internal Warning
9019 GDSP ILL ADDR 2 Internal Warning
9020 GDSP SW RESET 2 Internal Warning
9021 GDSP WATCHDOG 2 Internal Warning
9022 GDSP DCBUS UV 6 Internal Fault
9023 GDSP PWR DIR 7 Internal Fault

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 10-1 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
9002 Internal Fault GDSP ADC CONV
Generator DSP A/D Conversion Failed
System Severity Level 6
An Analog to Digital Conversion failure is declared if the software detects an incorrect read back from any
RAM memory location.

Symptom Probable Cause Analysis Repair Solution


Analog to Digital The A/D conversions The control software may Update the control
(A/D) conversion is do not finish within the contain bugs. Check if there is software.
failed expected time newer version of control
software released.
A/D conversion The control software may Update the control
overruns occurred. contain bugs. Check if there is software.
newer version of control
software released.
System is not Try to reboot the system. Reboot the system.
initialized properly.
Faulty ECM Control ECM Control Board needs Attempt an ECM Control
Board replacing. Board PM upload.

Replace ECM Control


Board.

9003 Internal Fault GDSP ADC ACC


Generator DSP A/D Conversion Accuracy Fault
System Severity Level 6
This fault is declared if the Analog to Digital Converters report inaccurate feedback values.

Symptom Probable Cause Analysis Repair Solution


The Reference System is not Try to reboot the system. Reboot the system.
Voltage of the A/D initialized properly.
conversion is not Faulty ECM Control Control Board needs Attempt an ECM Control
accurate enough. Board replacing. Board PM upload.

Replace ECM Control


Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 10-2 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
9005 Internal Fault GDSP IPM MODULE
Generator DSP IPM Module Fault Occurred
System Severity Level 6
Hardware circuit protection is provided in the Intelligent Power Module (IPM) to detect overcurrent, under-
voltage, and overtemperature conditions. The software declares an IPM fault when any of these circuits is
not operating correctly.
Recommended Spare Parts
• Battery Charger • ECM Control Board • PM • BCM Contactor
• BCM Power Board

Symptom Probable Cause Analysis Repair Solution


Generator 3-phase DC Bus voltage reached Both the inverter IPM fault and the Increase the time
IPM Module Fault is the hardware limits generator IPM fault should be between each
detected. (900V). detected in this situation. One main offload operation.
reason to have this fault is the
generator brake overtemperature.
Excess offload operations can
cause the brake overtemperature
fault.
Battery is not strong Check battery voltage and its SOC, Charge the battery
enough to keep the DC and make sure that the battery is
Bus voltage during the properly charged before starting the
start period. unit. Refer to the Troubleshooting a
MicroTurbine that Does Not Wake
Up section for checking the battery
voltage.
The unit is not The generator glue logic on the Reboot
initialized properly. ECM Control Board latches the IPM
fault. System reboot is required to
clear those faults.
Short circuit exists. Check the connection between the Fix the short circuit
generator and the ECM. condition.
Generator 3-phase IPM ECM has problem(s). Refer to Fault Code
is damaged 2009.

Contact Capstone
Technical Support

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 10-3 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
9006 Internal Fault GDSP BRAKE IGBT
Generator DSP Brake IGBT (Brake IPM Fault)
System Severity Level 6
This fault is reported when there is a problem with the Brake IGBT Module.

Symptom Probable Cause Analysis Repair Solution


Fault occurs with high ECM cooling Check ECM fan operation: Fix cable connections.
ambient temperature problem Verify connections from J5 on Replace Fan.
and/or cyclical loads ECM Control Board to J4 on Fan
Inverter Board.

Verify connections from J2 on


Power Board to HV DC IN on
Fan Inverter Board.
Check Fan Inverter operation. Replace fuses.

Replace Fan Inverter.


Check electronics air filter. Clean or replace
electronics air filter.
Fault is ambient ECM Control Board Fault occurs intermittently with Replace ECM Control
temperature related ambient temperature changes. Board.
Fault is continuous: ECM IGBT control Check the ECM IGBT control Re-insert cable.
MicroTurbine system is cable cable for loose connections.
non-operable Replace cable.
Brake resistor Check for shorts in wiring. Replace brake resistor
wiring harness.
ECM IGBT Module Fault occurs consistently after Replace ECM IGBT
system reboot. Module.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 10-4 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
9007 Internal Fault GDSP DCBUS OV
Generator DSP DC Bus Overvoltage
System Severity Level 6
The software declares this fault and shuts down the system when the DC Bus overvoltage limit exceeds
850 Volts.

Symptom Probable Cause Analysis Repair Solution


DC Bus Voltage Open/loose Check cable connections to the Tighten cable connections
reading is higher connection ECM Control Board.
than its fault limit DC Bus voltage One main reason to have this fault Increase the time between
reached fault limit. is the generator brake over- each offload operation.
temperature. Excess number of
offload operations in a short period
of time can cause the brake over
temperature fault.
The DC Bus over- Make sure that the power board Re-program the ECM PM.
voltage fault limit is PM is programmed properly, and it
wrongly set is supported by the control
software being used.
Faulty ECM Control Board needs replacing. Attempt an ECM Control
Control Board Board PM upload.

Replace ECM Control


Board.
Faulty ECM Power Power Board needs replacing. Attempt an ECM Control
Board Board PM upload.

Replace ECM Power


Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 10-5 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
9008 Internal Fault GDSP OC A
Generator DSP Phase A Overcurrent
System Severity Level 6

9009 Internal Fault GDSP OC B


Generator DSP Phase B Overcurrent
System Severity Level 6
Overcurrent protection prevents application of excessive stress to the Intelligent Power Module (IPM). The
software declares an AC overcurrent fault when phase A or phase B analog inputs exceed 240 Amps for a
480 VAC system.

Recommended Spare Parts


• PM • ECM • Inductor • IGBT Module • Engine

Symptom Probable Cause Analysis Repair Solution


Phase A or Phase B Open/Loose Check ribbon cables W201 and W203 Secure or replace
Current reading is connection for loose connections or damage. cable(s)
higher than the AC (Flex Harness)
Overcurrent Limit Loose connections Check connections on flexibar W216 Tighten wire
(Screw Terminals) between IGBT Module and ECM connections per
Inductor. The torque on the screws instructions.
should be 9 Nm (80 lb-in).

Check cable W219 from ECM Induc-


tor to output connections. The torque
on the Inductors should be 7.3 Nm
(65 lb-in).

Open the generator junction box and


check connections.
The AC Overcurrent Make sure that the ECM Control Re-program the
limit is wrongly set. Board PM are programmed properly, ECM Control Board
and are supported by the installed PM.
control software.

(Continued on next page)

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 10-6 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
9008 Internal Fault GDSP OC A (Cont’d)
9009 Internal Fault GDSP OC B (Cont’d)

Symptom Probable Cause Analysis Repair Solution


Phase A or Phase B Short circuit exists. With the power off, open the genera- If the short condition
Current reading is tor box and measure the resistance is found in the
higher than the AC between A, B, and C Phases with Generator, then
Overcurrent Limit reference to a Chassis ground. replace the Engine.
(Continued) Normally Each should measure more
than 600 KOhms. If the short condition
Isolate the short condition to the Sta- leads to the ECM,
tor or the ECM. To isolate the short then replace the
condition to a single component, faulty part in the
disconnect the 3 wires A, B and C ECM.
Phases from the generator terminal
block, and repeat the above test.
ECM Generator Check for burned inductor. Replace the Inductor
Inductors
Shorted Refer to the Troubleshooting a Micro- Replace the IGBT
Generator IGBT Turbine that Does Not Wake Up Module
section and follow instructions for
shorted Generator IGBT.
Faulty Engine Give a start. Remove the air filter and Contact Capstone
look inside the engine. It should rotate Technical Support
2.5 times counter clockwise.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 10-7 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
9010 Hi-Temp Fault GDSP HTSNK OTMP
Generator DSP Heat Sink Overtemperature
System Severity Level 6
The rated power output for the IPM device reduces as the operating temperature increases. Software
declares a heat sink overtemperature when the measured temperature exceeds 110 °C (230 °F).

Symptom Probable Cause Analysis Repair Solution


The measured Debris or water in Check and clean connectors Clean ECM.
Heat Sink package connecting TCIN to ACM and
Temperature ACM to ECM. Check the related
exceeds its limit cables and make sure that they
are in good condition.
Open/Loose Check the connection between the Fix any loose or bad
connection Fan Inverter Board and the cool- connection.
ing fan.
The cooling fan is Inspect the cooling fan and make Fix any problem relating
failed or the cooling sure that it is working properly. the cooling fan and cool-
air flow is blocked. Check if the cooling airflow is ing airflow.
blocked.
The Heat Sink Make sure that the ECM Control Re-program the ECM
temperature limit is Board PM is programmed Control Board PM.
wrongly set. properly, and it is supported by the
installed control software.
Faulty ECM Fan ECM Fan Inverter Board needs Replace ECM Fan
Inverter Board replacing. Inverter Board
Faulty ECM Control ECM Control Board needs Attempt an ECM Control
Board replacing. Board PM upload.
Replace ECM Control
Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 10-8 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
9011 Internal Fault GDSP HANDOFF
Generator DSP Failed to Hand Off
System Severity Level 6
The software declares a fail to hand off fault when the rotor position feedback signal does not match the
open loop speed position command, after reaching a predetermined RPM value.
Recommended Spare Parts
• PM • ECM • Inductor • IGBT Module • Engine

Symptom Probable Cause Analysis Repair Solution


The Rotor Position Open/Loose Check ribbon cables W201 and Secure or replace
feedback does not Connection W203 for loose connections or cable(s)
match the Open Loop (Flex Harness) damage.
Speed Position Loose Connections Check connections on flexibar Tighten wire connec-
command. (Screw Terminals) W216 between IGBT Module and tions per instructions.
ECM Inductor. The torque on the
screws should be 9 Nm (80 lb-in).

Check cable W219 from ECM


Inductor to output connections.
The torque on the Inductors
should be 7.3 Nm (65 lb-in).

Open the generator junction box


and check connections.
Short Circuit Exists. With the power off, open the If the short condition
generator box and measure the is found in the
resistance between A, B, and C Generator, then
Phases with reference to a replace the Engine.
Chassis ground. Normally Each
should measure more than 600 If the short condition
k Ohms. Isolate the short condi- leads to the ECM,
tion to the Stator or the ECM. then replace the
To isolate the short condition to a faulty part in the
single component, disconnect the ECM.
three wires A, B and C Phases
from the generator terminal block,
and repeat the above test.

(Continued on next page)

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 10-9 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
9011 Internal Fault GDSP HANDOFF (Cont’d)

Symptom Probable Cause Analysis Repair Solution


The Rotor Position ECM Generator Check for burned inductor. Replace the Inductor
feedback does not Inductors
match the Open Shorted Generator Refer to the Troubleshooting a Replace the IGBT
Loop Speed IGBT MicroTurbine that Does Not Wake Module
Position command Up section and follow instructions
(Continued). for shorted Generator IGBT.
Stand Alone Check and ensure that the battery Recharge Battery
System Only is recharged before proceeding
further.
Faulty Engine Give a start. Remove the air filter Contact Capstone
and look inside the engine. It should Technical support
rotate 2.5 times counter clockwise.
The PM parameters Make sure that the right engine PM Re-program the
used to define the data is used and the engine PM is engine PM.
generator start profile programmed properly.
are set wrongly.
The engine PM is not Make sure that the right engine PM Re-program the
supported by the data is used and the engine PM is engine PM or change
generator DSP programmed properly. the version of the
control software. control software.

Contact Capstone
Technical Support.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 10-10 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
9012 Internal Warning GDSP BRAKE OTMP
Generator DSP Brake Overtemperature
System Severity Level 2
Power is dumped into the brake resistors when the DC Bus voltage exceeds its brake voltage set point, or
when the engine speed exceeds its brake speed set point.
The software declares a brake overtemperature fault when the brake overtemperature limit (290 °C) is
exceeded. The fault is cleared when the brake temperature is lower than the reset temperature setting
(50 °C).

Symptom Probable Cause Analysis Repair Solution


The Brake Tempera- Excess offload Adjust the load operation so Increase the time
ture reached the operations there is no more than 5 times of interval between each
Brake Over- offload operations per minute. offload operation.
temperature Limit. Open/Loose Check connections to brake Fix any loose or faulty
connection resistors. connection.
The Brake Over- Make sure that the ECM Control Re-program the ECM
temperature Limit is Board PM is programmed Control Board PM.
not set properly properly, and it is supported by
the installed control software.
Brake resistors are Brake resistors need replacing. Replace Brake
burned Resistors

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 10-11 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
9015 Internal Warning GDSP FAN FAIL
Generator DSP Fan Failure
System Severity Level 2
This fault is reported by the ECM fan power supply to the Generator DSP. The software declares this fault
when an open signal from the ECM fan power supply is received. Note that the ECM fan power supply runs
both the ECM and LCM fans.

Symptom Probable Cause Analysis Repair Solution


The Generator has Open/Loose 1. Verify connections from J5 on ECM Fix any loose or
detected the open connection Control Board to J4 on Fan Inverter faulty connection.
circuit condition of Board.
the Fan Power 2. Verify connections from J2 on Power
Supply. Board to HV DC IN on Fan Inverter
Board.
24V Power Verify 24V Power supply. Replace PDM.
Supply failed
E-Stop Present Check if E-Stop is present. Remove E-Stop.
Fan failed With power OFF, rotate the fan by hand Replace Fan
and verify it spins freely.

Remove the fan connector and perform a


resistance check on fan terminals as
follows:
1. Set the Digital Multimeter to diode test.
2. Measure the resistance between the
red wire (T1) and the black wire (T3) -
should be 190 Ohms (approx).
3. Measure the resistance between the
white wire (T2) and the black wire (T3)
- should be 65 Ohms (approx).
4. Measure the resistance between the
red wire (T1) and the white wire (T2) -
should be 120 Ohms (approx)
5. Measure the resistance between the
Ground wire and each of the three
terminals (T1, T2, and T3) - should be
an open circuit.

Continued on next page

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 10-12 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
9015 Internal Warning (Cont’d)

Symptom Probable Cause Analysis Repair Solution


The Generator has Fan Inverter failed With power OFF, check microfuse F1 and Replace Fuse
detected the open make sure it is not open (resistance test).
circuit condition of 1. Disconnect the High Voltage harness Replace Inverter
the Fan Power between the Power Board and the Fan Board
Supply Inverter.
(Continued)
2. Disconnect the control harness
between the Fan Inverter and the
Control Board.
3. Set the Digital Multimeter to the diode
test.
4. Connect the Meter- to J1+ and Meter+
to J1-. It should read diode (0.3 to
0.6VDC).
5. Swap the meter leads to set Meter+ to
J1+ and Meter- to J1-. It should read
open - no voltage.
6. Set the Meter+ to J1- and Meter- to
OUTPUT1, pins U and V, then on the
OUTPUT2, pins U and V. It should
read diode.
7. Set the Meter- to J1+ and Meter+ to
OUTPUT1, pins U and V, then on the
OUTPUT2, pins U and V. It should
read diode.
Plug the High Voltage and control
harnesses back in place.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 10-13 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
9016 Internal Fault GDSP DIG OTMP
Generator DSP Digital Over Temperature
System Severity Level 6
This fault is reported by the Semikron IGBT to the Generator DSP. A temperature fault is inserted at
115 °C (+/- 5 °C). The software declares this fault when the IGBT Over Temperature fault has tripped.

Symptom Probable Cause Analysis Repair Solution


IGBT module Loss of Cooling Check ECM fan operation. Replace Fan or Fan
reports Over- 1. Verify connections from J5 Inverter.
temperature fault on ECM Control Board to J4
on Fan Inverter Board.
2. Verify connections from J2
on Power Board to HV DC
IN on Fan Inverter Board.
Check air path Clean air filter
Open/Loose Check ribbon cables W201 and Secure or replace cable(s)
connection W203 for loose connections or
(Flex Harness) damage.
Faulty IPM Module Fault persists after IGBT has Replace IPM Module
cooled.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 10-14 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
9017 Internal Fault GDSP DIG BUS OV
Generator DSP Digital Over Voltage
System Severity Level 6
The ECM hardware triggers this fault to the main CPU if the DC Bus Voltage exceeds 900V and resets it
when the Bus Voltage goes below 766V.

Symptom Probable Cause Analysis Repair Solution

DC Bus Voltage Battery is charged Due to charging conditions, the Restart system and
exceeds Maximum or charging battery may not be able to accept continue operation.
Limit. power during Stand Alone offload
events.

Large or several The brake resistor is designed to Attempt leveling load


frequent Offloads in dissipate a finite amount of energy to prevent offloads.
Stand Alone from offload events every several
minutes.

High Generator In extreme cold weather conditions, Provide parasitic load


Power Dissipation Stand Alone engines may produce at idle/no load
at No Load more energy than can be absorbed condition.
by the brake.

Loss of Current During utility or load transients, the Troubleshoot other


Control loss of current control can cause the system faults first.
Bus voltage to rise rapidly.

Failed Brake Elements in the brake resistor may Contact Capstone


Resistor have failed causing it to absorb less Technical Support
energy than is believed.
Resistance should measure less
than 8.0 Ohms, when measured
between Brk+ and Chassis on the
ECM Power Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 10-15 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
9018 Internal Warning GDSP PWR RESET
Generator DSP Power Reset
System Severity Level 2
This fault is reported after a GDSP SPI fault if the DSP experiences a reset due to a power reset.

Symptom Probable Cause Analysis Repair Solution


DSP experiences a Software did not Other fault or system Troubleshoot other faults in the
power reset operate as expected sequence caused a system first.
power reset in the DSP.
Reboot system.

Report condition to Capstone


Technical Support.

9019 Internal Warning GDSP ILL ADDR


Generator DSP Illegal Address
System Severity Level 2
This fault is reported after a GDSP SPI fault if the DSP experiences a reset due to an illegal address.

Symptom Probable Cause Analysis Repair Solution


DSP experiences a Software did not Other fault or system Troubleshoot other faults in the
reset due to an ille- operate as expected sequence caused a system first.
gal address reset in the DSP.
Reboot system.

Report condition to Capstone


Technical Support.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 10-16 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
9020 Internal Warning GDSP SW RESET
Generator DSP Software Reset
System Severity Level 2
This fault is reported after a GDSP SPI fault if the DSP experiences a reset due to a command from the
software.

Symptom Probable Cause Analysis Repair Solution


DSP experiences a Software did not Other fault or system Troubleshoot other faults in the
reset due to a com- operate as expected sequence caused a system first.
mand from soft- reset in the DSP.
ware Reboot system.

Report condition to Capstone


Technical Support.

9021 Internal Warning GDSP WATCHDOG


Generator DSP Watchdog
System Severity Level 2
This fault is reported after a GDSP SPI fault if the DSP experiences a reset due to a watchdog time out.

Symptom Probable Cause Analysis Repair Solution


DSP experiences a Software did not Other fault or system Troubleshoot other faults in the
reset due to a operate as expected sequence caused a system first.
watchdog time-out reset in the DSP.
Reboot system.

Report condition to Capstone


Technical Support.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 10-17 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
9022 Internal Fault GDSP DCBUS UV
Generator DSP DC Bus Under Voltage
System Severity Level 6
The software declares this fault if the DC Bus voltage is less than 95% of the rated voltage (760V), i.e., less
than 722V.

Symptom Probable Cause Analysis Repair Solution


GC Mode: Inverter DSP not Incorrect PM settings. Reprogram PM.
Engine does not working properly
start due to lower Failed Inverter IGBT Refer to the section on Trouble- Follow instructions
DC Bus voltage shooting a MicroTurbine that Does for repairing failed
Not Wake Up. Inverter IGBT’s
Failed ECM Power Refer to the section on Trouble- Follow instructions
Board shooting a MicroTurbine that Does for repairing failed
Not Wake Up. components
Failed LCM Power Refer to the section on Trouble- Follow instructions
Board shooting a MicroTurbine that Does for repairing failed
Not Wake Up. components
ECM Control Board to Check Inter harness connections. Fix Inter harness
LCM Control Board connections.
Inter harness failed
Failed ECM Refer to the section on Trouble- Follow instructions
Control Board shooting a MicroTurbine that Does for repairing failed
Not Wake Up. components
Failed LCM Refer to the section on Trouble- Follow instructions
Control Board shooting a MicroTurbine that Does for repairing failed
Not Wake Up. components
Inverter is not enabled Check engine rotation. Contact Capstone
Check motoring the engine. Technical Support
SA Mode: Failed BCM IGBT Refer to the section on Trouble- Follow instructions
Engine does not shooting a MicroTurbine that Does for repairing failed
start due to lower Not Wake Up. BCM IGBT’s
DC Bus voltage BCM Power Board BCM Power Board needs Replace BCM Power
failed replacing. Board
Failed BCM Incorrect PM settings. Reprogram PM.
Control Board BCM Control Board needs Replace BCM
replacing. Control Board
BCM is not enabled Check engine rotation. Contact Capstone
Check motoring the engine. Technical Support

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 10-18 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
9023 Internal Fault GDSP PWR DIR
Generator DSP Power Direction
System Severity Level 7
This fault is reported when a Power Direction change occurs resulting in the software opening the dump
valve.

Symptom Probable Cause Analysis Repair Solution


Flameout Flameout Load Refer to Fault 6012 Refer to Fault 6012
(Flameout Load)
This fault is reported Generator IGBT Faults that can cause ‘Generator Troubleshoot the
after other hardware was disabled by IGBT Disabled’ include: responsible hard-
faults are detected other hardware DC Bus Overvoltage ware fault
faults Generator IGBT Fault
Inverter IGBT Fault
Any fault that causes E-Stop fault
Mechanical Failure Generator or Remove air filter, press Start Attempt an engine
bearing failure command, and determine if the shaft PM upload.
is rotating
Replace engine

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 10-19 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
SERIES 10000 FAULT CODES
Inver ter Faults
Overview
Series 10000 fault codes relate to the inverter. The following table shows the fault number, fault
description, system severity level (SSL), isolation message, and comment for each fault. The trouble-
shooting procedure for each message follows the table.

Fault No Fault Description SSL Isolation Message Comment


10000 LCM CSUM 7 Internal Fault
10001 LCM POST FAIL 4 Internal Fault
10002 LCM ADC CONV 4 Internal Fault
10003 LCM ADC ACC 7 Internal Fault
10004 LCM SPI ERR 1 Internal Warning
10005 LCM SPI DATA 1 Internal Warning
10006 LCM NO IGBTN 4 Grid Fault Not Used
10007 LCM SW DC OV 4 Grid Fault
10008 LCM OV A 4 Internal Fault
10009 LCM OV B 4 Internal Fault
10010 LCM OV C 4 Internal Fault
10011 LCM UV A 4 Internal Fault
10012 LCM UV B 4 Internal Fault
10013 LCM UV C 4 Internal Fault
10014 LCM SW OC A 4 Internal Faultt
10015 LCM SW OC B 4 Internal Fault
10016 LCM SW OC C 4 Internal Fault
10017 LCM SW OC N 4 Internal Fault
10018 LCM UNDR FREQ 4 Internal Fault
10019 LCM DLTA FREQ 4 Internal Fault
10020 LCM OVER FREQ 4 Internal Fault
10021 LCM CBIT FAIL 4 Internal Fault
10022 LCM SPARE 1 Internal Warning Not Used
10023 LCM CNTCTR DRV 4 Internal Fault
10024 LCM SPARE 1 Internal Warning Not Used
10025 LCM SYNC TO 4 Internal Fault
10026 LCM MODE CHG 4 Internal Fault

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-1 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
Fault No Fault Description SSL Isolation Message Comment
10027 LCM F TASK OVRN 4 Internal Fault
10028 LCM B TASK OVRN 4 Internal Fault
10029 LCM P TASK OVRN 4 Internal Fault
10030 LCM SPARE 1 Internal Warning Not Used
10031 LCM SPARE 1 Internal Warning Not Used
10032 LCM IGBT OT ABC 4 Hi Temp Fault
10033 LCM IGBT OT N 4 Hi Temp Fault
10034 LCM HW DC OV 6 Internal Fault
10035 LCM SA LINE LIVE 4 Internal Fault
10036 LCM SNSR CAL 4 Internal Fault
10037 LCM PRECHARGE 4 Internal Fault
10038 LCM FST OV 4 Internal Fault
10039 LCM FST UV 4 Internal Fault
10040 LCM RCURR 4 Internal Fault
10041 LCM XCURR 4 Internal Fault
10042 LCM NCURR 4 Internal Fault
10043 LCM SPARE 1 Internal Warning Not Used
10044 LCM ACT ISL 4 Internal Fault
10045 LCM PASS ISL 4 Internal Fault
10046 LCM ADC STUCK 4 Internal Fault
10047 LCM FST OV A 4 Internal Fault
10048 LCM FST OV B 4 Internal Fault
10049 LCM FST OV C 4 Internal Fault
10050 LCM FST UV A 4 Internal Fault
10051 LCM FST UV B 4 Internal Fault
10052 LCM FST UV C 4 Internal Fault
10053 LCM FST UFREQ 4 Internal Fault
10054 LCM FST OFREQ 4 Internal Fault
10055 LCM SCI FATAL 3 Internal Fault
10056 LCM SCI WARN 2 Internal Warning
10057 LCM SPARE 1 Internal Warning Not Used
10058 LCM CPLD WDOG 4 Internal Fault
10059 LCM PM CSUM 7 Internal Fault
10060 LCM CPLD ID 7 Internal Fault
10061 LCM ICBBD ID 7 Internal Fault
10062 LCM PWRBD ID 7 Internal Fault
10063 LCM SPARE 1 Internal Warning Not Used

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-2 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
10064 LCM CPLD HBEAT 4 Internal Fault
10065 LCM SPARE 1 Internal Warning Not Used
10066 LCM SW OT ABC 4 Hi Temp Fault
10067 LCM SW OT N 4 Hi Temp Fault
10068 LCM IGBT FLT A 4 Internal Fault
10069 LCM IGBT FLT B 4 Internal Fault
10070 LCM IGBT FLT C 4 Internal Fault
10071 LCM IGBT FLT N 4 Internal Fault
10072 LCM IGBT OC A 4 Internal Fault
10073 LCM IGBT OC B 4 Internal Fault
10074 LCM IGBT OC C 4 Internal Fault
10075 LCM IGBT OC N 4 Internal Fault
10076 LCM CB OT 4 Hi Temp Fault
10077 LCM SPARE 1 Internal Warning Not Used
10078 LCM SPARE 1 Internal Warning Not Used
10079 LCM SPARE 1 Internal Warning Not Used
10080 LCM 24VC SUP OOR 2 Internal Warning
10081 LCM 5V SUP OOR 2 Internal Warning
10082 LCM IGBT TSENS 4 Internal Fault
10083 LCM IGBT TSENS N 4 Internal Fault
10084 LCM ICBBD TSENS 2 Internal Warning
10085 LCM SPARE 1 Internal Warning Not Used
10086 LCM SPARE 1 Internal Warning Not Used
10087 LCM GROUND FLT 6 Internal Fault
10088 LCM SPARE 1 Internal Warning Not Used
10089 LCM SPARE 1 Internal Warning Not Used
10090 LCM HW FLT OUT 6 Internal Fault
10091 LCM HW FLT IN 6 Internal Fault
10092 LCM SPARE 1 Internal Warning Not Used
10093 LCM SPARE 1 Internal Warning Not Used
10094 LCM ECM HBEAT 2 Internal Warning
10095 LCM SCIA COMM 2 Internal Warning
10096 LCM CPLD CLK 4 Internal Fault
10097 LCM INT TIM 4 Internal Fault
10098 LCM G REG 4 Internal Fault
10099 LCM PROG CNTR 4 Internal Fault
10100 LCM S RAM 4 Internal Fault
10101 LCM DC RAM 4 Internal Fault
10102 LCM BAD INT 4 Internal Fault

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-3 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
10000 Internal Fault LCM CSUM
LCM Software Checksum Error
System Severity Level 7
A software checksum is stored and used to verify the program in the memory devices is correct and not
altered.On power up, this checksum is re-verified to check that the software has not been altered. Failure
of this check causes the software to declare a checksum test fault.

Symptom Probable Cause Analysis Repair Solution


Inverter DSP Previous upload of The inverter DSP software Try to upload the inverter DSP
control software the inverter DSP needs to be uploaded again. software again. Make sure that
contains wrong software was not the right DSP CRC file is used
checksum value successfully done. and the download process is
finished completely.
Connection between Verify connection of Inter Tighten Inter (LCM) cable
ECM and LCM (LCM) cable between ECM connection
and LCM.
System is not System needs rebooting. Reboot the system.
initialized properly
Faulty LCM Control Circuitry on LCM Control Attempt a LCM Control Board
Board Board has failed PM upload.

Replace LCM Control Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-4 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
10001 Internal Fault LCM POST FAIL
LCM Processor RAM Test Failed
System Severity Level 4
RAM memory devices have been known to fail due to weaknesses incurred through age and abnormal
electrical signals. To prevent software from storing data in a RAM location that may be volatile, an integrity
check is performed. Incorrect read back verification from any RAM memory location causes the software to
declare a RAM test failure.

Symptom Probable Cause Analysis Repair Solution


The Power-On- Abnormal electrical Verify Inter Harness Correct the Inter Harness
Self-Test (POST) signals exist on the between ECM and LCM problem.
for the RAM LCM Control Board. Control Boards.
failed
System is not System needs rebooting Reboot the system.
initialized properly.
Faulty LCM Control Circuitry on LCM Control Attempt a LCM Control Board PM
Board Board has failed upload and reload LCM DSP soft-
ware.

Replace LCM Control Board if the


above does not resolve the issue.

10002 Internal Fault LCM ADC CONV


LCM Analog/Digital Conversion Failed
System Severity Level 4
The software declares a fail to convert fault when the analog to digital conversion process is not complete.

Symptom Probable Cause Analysis Repair Solution


Analog to Digital The A/D conversions The control software may Update the control
(A/D) conversion did not finish within the contain bugs. Check if a software.
failed expected time newer version of the control
software is released.
A/D conversion The control software may Update the control
overruns occurred. contain bugs. Check if a software.
newer version of the control
software is released.
System is not System needs rebooting. Reboot the system.
initialized properly.
Faulty LCM Control Circuitry on LCM Control Attempt a LCM Control
Board Board has failed Board PM upload.

Replace LCM Control


Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-5 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
10003 Internal Fault LCM ADC ACC
LCM Analog to Digital Converter Accuracy Fault
System Severity Level 7
Software declares an A/D Accuracy fault when the A/D reference voltage is outside a preset value. The
software also declares an A/D Accuracy fault when the calibration routine fails on timeout.

Symptom Probable Cause Analysis Repair Solution


The Reference System is not System needs rebooting. Reboot the system.
Voltage of the A/D initialized properly.
conversion is not
Faulty LCM Control Circuitry on LCM Control Attempt a LCM Control
accurate enough.
Board Board has failed. Board PM upload.

Replace LCM Control


Board.

10004 Internal Warning LCM SPI ERR


LCM SPI Error
System Severity Level 1
The control software declares a fault when a new data packet is not received within a set time.

Symptom Probable Cause Analysis Repair Solution


LCM loses commu- Communication INTER communica- Verify that grounding is conducted
nication with ECM issue between the tion harness connec- per Capstone requirments.
potentially causing LCM and ECM Con- tions between the
data packets to not trol Boards LCM and ECM Con- Reseat LCM to GCM Control Board
be received, time- trol Boards INTER communication harness.
out communication Replace if damaged.
errors and/or wrong
data to be received. Check that INTER communication
harness is not tied to LCM/ECM fan
power harness. If it is, separate the
harnesses.

Reload the LCM software code and


LCM PMs.

Replace LCM Control Board.

Replace the ECM Control Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-6 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
10005 Internal Warning LCM SPI DATA
LCM SPI Data
System Severity Level 1
The header on SPI communications is corupted or SPI bus data is too corrupted.

Symptom Probable Cause Analysis Repair solution


Timeout com- Abnormal electrical signals Verify Inter Harness between Correct the Inter Har-
munication or exist on the LCM Control ECM and LCM Control Boards. ness problem.
corrupted com- Board.
munication
Installation problem Grounding should be correctly Verify that grounding
between the
installed. is installed per Cap-
ECM CB and
stone requirements.
LCM CB.
Harness between ECM and Verify that the Intra harness is The LCM to ECM har-
LCM Control boards is not installed. ness should not be
correctly installed. tightened to the high
frequency harness
between the LCM and
ECM fans to ECM fan
inverter.
Faulty LCM Control Board Circuitry on LCM Control Board Attempt a LCM Con-
has failed . trol Board PM upload
and reload LCM DSP
SW.

Replace LCM Control


Board if did not
resolve the issue.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-7 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
10007 Grid Fault LCM SW DC OV
LCM Software DC Bus Over Voltage
System Severity Level 4
The software declares this fault and shuts down the
system when the DC bus over voltage limit
exceeds 850 Volts.

Symptom Probable Cause Analysis Repair solution


DC bus voltage Bad connection on Verify the harness interconnection Reseat and tighten the
reading is higher voltage sensing har- between the LCM power board and cable harness.
than its fault limit ness between LCM LCM control board.
power board and Replace if damaged.
LCM control board

DC bus voltage Excess number of offload opera- Increase the time


reached fault limit tions in a short period of time can between each offload
cause the brake over temperature operation.
fault.
Possible failure of Brake resistor failure, loose con- Check the brake side of
the brake resistor nections to brake resistor, or brake the ECM IGBT. Check
resistor ECM IGBT failure are not the brake resistor and
allowing proper control of DC bus corresponding connec-
voltage. tions. Using CRMS,
check if brake resistor
temperature was
increasing before the
fault. If the brake tem-
perature was only 32°F
when the DC bus volt-
age spiked, then there
is a problem with the
ECM side.
The DC bus over Ensure that the LCM PM is Re-program the LCM
voltage fault limit is programmed properly, and is control board PM.
not set correctly. supported by the control software
being used.
Faulty LCM control Circuitry on LCM Control Board has Attempt a LCM Control
board failed. Board PM upload.

Replace LCM Control


Board.

Hardware failure Check IGBTs using standard diode Replace failed IGBT(s).
with IGBTs or power test.
board capacitors

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-8 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
10014 Internal Fault LCM SW OC A
LCM Software Overcurrent Phase A
System Severity Level 4
10015 Internal Fault LCM SW OC B
LCM Software Overcurrent Phase B
System Severity Level 4
10016 Internal Fault LCM SW OC C
LCM Software Overcurrent Phase C
System Severity Level 4

Overcurrent protection prevents application of


excessive stress to the Intelligent Power Module
(IPM). The software declares an AC overcurrent
fault when phase A, B or C current input exceeds
the Overcurrent Limit (240 Amps) for any one
sample. An automatic recovery is attempted after
an overcurrent.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-9 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
Symptom Probable Cause Analysis Repair Solution
Phase A, B or C Open/loose Check the ECM to LCM Tighten cable
current reading is connection cable. connections
higher than the AC The utility grid This happens in the Grid Con- After the grid becomes nor-
Overcurrent limit. experienced a very nect mode. The LCM can ride mal, restart the system.
large disturbance, through short period grid tran-
which caused over- sient without reporting any
current to the fault. However,
Inverter prolonged grid transient will
cause the inverter overcurrent
and/or IPM faults.
The soft-start This happens in the Stand Adjust the soft-start param-
parameters are not Alone mode. Trying to start eters.
set properly. induction motors without
proper settings of the soft-
start parameters can cause
AC overcurrent faults and/or
IPM faults.
Overloads Overloads can cause the IPM Adjust the load.
fault and AC overcurrent
faults.
Load transients Some faults, such short cir- Fix the problem
cuits, in the load can cause exiting in the load
the AC over-
current and/or IPM faults.
The AC Over- Make sure that the LCM PM Re-program the LCM Con-
current limit is is trol Board PM.
wrongly set. programmed properly, and it
is
supported by the control soft-
ware being used.
Faulty LCM Circuitry on LCM Control Attempt a LCM Control
Control Board Board has failed Board PM upload.

Replace LCM Control


Board.
Faulty LCM Power Circuitry on LCM Power Attempt a LCM Control
Board Board has failed. Board PM upload.

Replace LCM Power Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-10 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
10017 Internal Fault LCM SW OC N
LCM Over Current Phase N
System Severity Level 4
Over Current protection prevents application of excessive stress to the Intelligent Power Module (IPM).
Software declares a Neutral IGBT fault when any of these circuits is not operating properly. An automatic
recovery is attempted after a neutral module shutdown.

Symptom Probable Cause Analysis Repair Solution


Inverter netural Installation prob- Check the Neutral to ground bond- Verify that the neutal to
current reading is lem ing. ground bonding is
higher than the installed correctly and per
set point Capstone specifications.
The utility grid This happens in Grid Connect After the grid becomes
experienced a very mode. The LCM can ride through normal, restart the sys-
large disturbance, short periods grid transients without tem.
which caused over reporting a fault. However, pro-
current to the longed grid transients will cause
Inverter inverter over current and/or IPM
faults.
The soft-start This happens in Stand Alone mode. Adjust the soft-start
parameters are not Trying to start induction motors parameters.
set properly without proper settings of the soft-
start parameters can cause AC
over current faults and/or IPM
faults.
Overloads Overloads can cause the IPM fault Adjust the load.
and AC over current faults.
Neutral IPM The 3-phase load is unbalanced, or Adjust the load.
Over Current too much DC current is flowing to
the load.
Load transients Some faults, such as short circuits Fix the problem existing
in the load, can cause AC over-cur- in the load.
rent and/or IPM faults.
Loose connections Loose connections between neutral Reseat the flex harness
IGBT and LCM CB as well as con- between the neutral IGBT
nections between N IGBT and LCM and LCM CB and check
PB might be the cause. Also, neu- that the power wiring is
tral IGBT to neutral inductor could OK between LCM PB to
cause this fault. netural IGBT and from
netural IGBT to netura
Inductor.
The AC Over Cur- Make sure that the LCM PM is pro- Re-program the LCM
rent limit is not set grammed properly, and it is sup- Control Board PM.
correctly ported by the control software being
used.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-11 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
Faulty LCM Control Circuitry on LCM Control Board has Attempt a LCM Control
Board failed. Board PM upload.

Replace LCM Control


Board.
Inverter neutral LCM neutral IGBT must be Replace the LCM
IGBT is damaged replaced. neutral IGBT

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-12 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
10018 Internal Fault LCM UNDER FREQ
LCM Underfrequency
System Severity Level 4
In the Grid Connect mode, the AC underfrequency indicates that the grid is operating under some fault
condition or that a local island has formed. In the Stand Alone mode, the AC underfrequency may damage
the customer load. In either case, it is important that the inverter is shut down.
The software declares an AC underfrequency fault when the estimate of AC frequency falls below AC
Minimum Frequency Limit (56.25 Hz), for a period of time greater than the AC Underfrequency Timeout.

Symptom Probable Cause Analysis Repair Solution


The estimated AC The user adjust- Make sure the user adjustable Program the Under-
frequency exceeds AC able AC Minimum Frequency setting is properly frequency Protective
Min Frequency Limit Frequency limit is set for the utility Relay settings
for a period of time wrongly set
greater than the AC
The user adjust- Make sure the user adjustable Program the Under-
Underfrequency Time-
able AC Minimum Frequency Timeout setting is frequency Timeout
out setting.
Frequency Timeout properly set for the utility Protective Relay
is wrongly set. settings
The AC Under- Make sure that the LCM PM is Re-program the LCM
Frequency Timeout programmed properly, and it is PM.
is wrongly set. supported by the control soft-
ware being used.
The grid is in fault Check the quality of the grid and Clear the fault
condition make sure that no local island condition of the grid.
has formed.
The Controller AC Make sure that the LCM PM is Re-program the LCM
Minimum programmed properly, and it is Control Board PM
Frequency Limit is supported by the control
wrongly set. software being used.
Faulty LCM Circuitry on LCM Control Board Attempt a LCM Control
Control Board has failed. Board PM upload.

Replace LCM Control


Board
Faulty LCM Power LCM Power Board needs Attempt a LCM Control
Board replacing. Board PM upload.

Replace LCM Power


Board

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-13 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
10019 Internal Fault LCM DLTA FREQ
LCM Rate of Change of Frequency
System Severity Level 4
This fault is only tested in Grid Connect modes, where an excessive rate of change of frequency indicates
that a local island has formed. This detection mechanism is the primary way of detecting islanding when
the island is supported by synchronous rotating generators in addition to Capstone systems. The software
declares this fault when the estimate of rate of change of frequency exceeds the Frequency Filter
Crossover, for a period of time greater than the AC Underfrequency Timeout.

Symptom Probable Cause Analysis Repair Solution


The estimate of rate of The grid is in fault con- Check the quality of the Clear the fault
change of frequency dition. Especially, a grid and make sure that no condition of the grid.
exceeds the Frequency local island has local island has formed.
Filter Crossover for a formed
period of time greater
The AC Frequency Make sure that the LCM Re-program the LCM
than the AC Under-
Filter Crossover is PM is programmed Control Board PM.
frequency Timeout.
wrongly set. properly, and it is
supported by the control
software being used.
The Rate Of Change Make sure that the LCM Re-program the LCM
Of Frequency Fault PM is programmed Control Board PM.
Timeout period is properly, and it is
wrongly set. supported by the control
software being used.
Faulty LCM Circuitry on LCM Control Attempt a LCM Control
Control Board Board has failed Board PM upload.

Replace LCM Control


Board.
Faulty LCM Power Circuitry on LCM Power Attempt a LCM Control
Board Board has failed. Board PM upload.

Replace LCM Power


Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-14 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
10020 Internal Fault LCM OVER FREQ
LCM Overfrequency
System Severity Level 4
In Grid Connect mode, AC overfrequency indicates that the grid is operating under some fault condition, or
that a local island has formed. In Stand Alone mode, the AC overfrequency may damage the customer’s
load. In either case, it is important that the inverter is shut down.
The software declares an AC overfrequency fault when the estimate of AC frequency exceeds AC Max
Frequency Limit for a period of time greater than the AC Overfrequency Timeout.

Symptom Probable Cause Analysis Repair Solution


The estimated AC The user adjustable Make sure the user adjustable Program the Over-
frequency exceeds AC AC Max Frequency Frequency setting is properly frequency Protective
Max Frequency Limit, limit is not set cor- set for the utility Relay settings
for a period of time rectly
greater than the AC
The user adjustable Make sure the user adjustable Program the Over-
Overfrequency Time-
AC Over Frequency Frequency Timeout setting is frequency Timeout
out setting.
Timeout is not set properly set for the utility Protective Relay
correctly settings
The grid is in fault Check the quality of the grid Clear the fault
condition and make sure that no local condition of the grid.
island has formed.
The Controller AC Make sure that the LCM PM is Re-program the LCM
Max Frequency Limit programmed properly, and is Control Board PM
is not set correctly supported by the control soft-
ware being used.
Faulty LCM Circuitry on LCM Control Attempt a LCM Control
Control Board Board has failed Board PM upload.

Replace LCM Control


Board.
Faulty LCM Power Circuitry on LCM Power Board Attempt a LCM Control
Board has failed. Board PM upload.

Replace LCM Power


Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-15 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
10021 Internal Fault LCM CBIT Fail
LCM Continuous Bit Failure
System Severity Level 4
This is UL fault. The fault is declared if the continuous bit detects that a UL-based fault has occurred. The
LCM CBIT is a secondary fault.

Symptom Probable Cause Analysis Repair Solution


The system shut down A UL based fault has One of the UL faults has Troubleshoot any other
occurred. occurred. This is a sec- faults that occurred
ondary fault. simultaneously.

10023 Internal Fault LCM CNTCTR DRV


System Severity Level 4
Inverter 3-Phase Contactor Drive Fault
This fault is detected by the system from the LCM board contactor driver chip.

Symptom Probable Cause Analysis Repair Solution


The system did not close Loose harness Loose harness connec- Reseat the connections at
the contactor when the connections tions between the LCM the LCM CB and the con-
start command was Control board and Con- nections at the contactor
received. tactor coil. coil.

Replace the harness if dam-


aged.
Contactor coil is This would cause over Test resistance from contac-
shorted to the current conditions for the tor coil positive and nega-
chassis or LCM CB and the system tive to chassis. If short
between the would declare a fault. circuit is detected, replace
24VDC positive the contactor.
and negative ter-
minals. Test the 3-phase contactor
with an external 24VDC
Failed LCM CB 10A power supply. Apply
negative to the black termi-
nal and positive to the red
terminal to test contactor
operation. Replace the con-
tactor if it is detemined not
to work.
The LCM CB internal cir- Try to reload the LCM soft-
cuitry may have failed . ware and LCM PM. If this
The contactor driver has does not resolve the prob-
became defective. lem, replace the LCM CB.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-16 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
10025 Internal Fault LCM SYNC TO
LCM DSP Synchronization Timeout
System Severity Level 4
This fault relates to the Inverter Timeout on synchronization of the outputs in MultiPac systems. In Grid
Connect operation, the software declares a Synchronization Timeout fault if the inverter fails to acquire
basic information about the grid voltages within the Grid Acquire Timeout Time. After successful grid
acquisition, the software declares a Synchronization Timeout fault if another AC waveform fault is
detected, or if DC Bus is not precharged by the end of the Grid Synchronization Timeout Time (0.05 sec).
Upon entering Stand Alone master mode, the software declares a Synchronization Timeout fault if any of
the measured AC voltages exceed the Live Voltage Threshold (this would indicate a Grid Connection).
In Stand Alone Subordinate mode, the software declares a Synchronization Timeout fault unless the
inverter has locked to the angle broadcast on the InterDSP Bus by the master, and the measured AC
voltages do not exceed the Live Voltage Threshold, by the end of the Bus Synchronization Timeout Time
(0.05 sec).

Symptom Probable Cause Analysis Repair Solution


Inverter fails to Grid is not The Undervoltage faults can also Fix grid connection
acquire basic connected. be observed in this situation. Also, error.
information about the displayed AC voltages should
the grid voltages be very small. Check the grid con-
within the Grid nection, and make sure that the
Acquire Timeout connection is not configured in
Time Stand Alone mode, and the grid
breaker is in ON state.
The AC Under- Make sure that the Frame PM is Reset the limits
voltage limit and/or programmed properly, and it is
the AC Overvolt- supported by the control software Re-program the
age limit are being used. Frame PM
wrongly set.
Open/loose Check cable connections from Tighten cable
connection UCB-J4 to ECM-J12 and ECM-J6 connections
to LCM-J6.
Debris or water in Inspect the LCM Power Board, Clean the LCM
package Control Board, and the cables
connecting them for any material
that could short connections.
Grid quality is too Additional faults, such as Rate of Reduce the noise
poor. Change of Frequency Fault, Under- injected to the grid by
voltage, and Underfrequency faults, other electrical equip-
should also be seen in this situa- ment.
tion. Check the quality of the volt-
age waveform.

Continued on next page

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-17 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
10025 Grid Fault LCM SYNC TO (Continued)

Symptom Probable Cause Analysis Repair Solution


Inverter fails to Faulty LCM Circuitry on LCM Control Board Attempt a LCM Control
acquire basic Control Board has failed Board PM upload.
information about the
grid voltages within Replace LCM Control
the Grid Acquire Board.
Timeout Time
Faulty LCM Power Circuitry on LCM Power Board Attempt a LCM Control
Board has failed. Board PM upload.

Replace LCM Power


Board.

10026 Internal Fault LCM MODE CHG


LCM Illegal Mode Change Fault
System Severity Level 4
The software declares an Illegal Mode Change fault if the commanded mode undergoes a change in value
that is not supported on the inverter state machines.

Symptom Probable Cause Analysis Repair Solution


The Commanded The control software Check software version Reload the right control
mode undergoes a version of the Inverter information of both the Inverter software to both the
change in value that DSP does not match DSP and the Main CPU. Inverter DSP and the
is not supported on that of the Main CPU. Main CPU.
the inverter state
Error in the control Record all the commands Contact Capstone
machines.
software of the Main used when this fault Technical Support.
CPU. happened, and report this to
Capstone.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-18 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
10027 Internal Fault LCM F TKS OVRN
Inverter LCM Foreground Task Overrun This warning occurs when the engine control
software executes a path that requires more
System Severity Level 4 processor time than allocated, i.e. more than 20
msec.

Symptom Probable Cause Analysis Repair Solution


Foreground control Loose or bad system The noise introduced into Verify system grounding
loop task over run grounding system communication due and electrical power
(timeout to poor grounding could connections are
communication fault). cause a timeout performed per Capstone
communication fault. requirements.
Software nuisance This timeout Clear the fault and
communication fault communication fault is a continue operation.
warning level fault and
does not stop system
operation.
LCM control board The fault recurs over and Reload LCM control
failure over even after software board software and PM
upload. structure.
Replace the LCM control
board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-19 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
10028 Internal Fault LCM B TKS OVRN
Inverter LCM Background Task Overrun This warning occurs when the engine control
software executes a path that requires more
System Severity Level 4 processor time than allocated, i.e. more than 20
msec.

Symptom Probable Cause Analysis Repair Solution


Background control Lose or bad system The noise introduced into Verify system grounding
loop task over run grounding system communication and electrical power
(timeout due to poor grounding connections are
communication fault). could cause a timeout performed per Capstone
communication fault. requirements.
Software nuisance This timeout Clear the fault and
communication fault communication fault is a continue operation.
warning level fault and
does not stop system
operation.
LCM control board The fault recurs over and Reload LCM control
failure over even after software board software and PM
upload. structure.
Replace the LCM control
board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-20 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
10029 Internal Warning LCM P TKS OVRN
Inverter LCM Power Task Overrun This warning occurs when the engine control
software executes a path that requires more
System Severity Level 4 processor time than allocated, i.e. more than 20
msec.

Symptom Probable Cause Analysis Repair Solution


Power control loop Loose or bad The noise introduced into Verify system grounding and
task over run system grounding system communication due to electrical power connections
(timeout poor grounding could cause a are performed per Capstone
communication timeout communication fault. requirements.
fault).
Software nuisance This timeout communication Clear the fault and continue
communication fault is a warning level fault and operation.
fault does not stop system operation.
LCM control board The fault recurs over and over Reload the LCM control
failure even after software upload. board and PM structure.
Replace the LCM control
board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-21 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
10032 Hi Temp Fault LCM IGBT OT ABC
LCM IGBT Overtemp Phases A, B, C
System Severity Level 4
This fault is reported by the LCM IGBT to the Inverter DSP. A temperature fault is inserted at 115 °C (± 5
°C). Software declares this fault when the IGBT Over Temperature fault has tripped.

Symptom Probable Cause Analysis Repair Solution


LCM IGBT module Loss of cooling Check LCM fan opera- Clean air filter. Trouble-
reports an over tempera- tion. Check for 9015 shoot 9015 fault
ture fault GDSP Fan Fail fault. code.
Check air path.
Replace Fan or Fan
Inverter.
Open/Loose Check ribbon cable Secure cable.
connections between LCM Control Reseat the flex cable
(Flex Harness) Board J1 and LCM IGBT. connections between the
LCM IGBT and LCM
Control Board.

Replace the cable if


damaged.
Faulty LCM IGBT mod- Fault persists after IGBT Replace LCM IGBT
ule has cooled. module
LCM Control Board inter- LCM Control Board PM Attempt uploading the
nal circuitry failed may have corrupted data LCM Control Board PM
structure. and reload the inverter
code. Replace the LCM
Control Board if the
above does not resolve
the problem.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-22 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
10033 Hi Temp Fault LCM IGBT OT N
LCM IGBT Overtemp Phase N
System Severity Level 4
This fault is reported by the LCM Neutral IGBT to the Inverter DSP. A temperature fault is inserted at 115
°C (± 5 °C). Software declares this fault when the IGBT Over Temperature fault has tripped.

Symptom Probable Cause Analysis Repair Solution


LCM N IGBT module Loss of cooling Check LCM fan opera- Clean air filter.
reports an over tempera- tion. Check for 9015 Troubleshoot 9015 fault
ture fault GDSP Fan Fail fault. code.
Check air path.
Replace Fan or Fan
Inverter.
Open/Loose Check ribbon cable Secure cable.
connections between LCM Control Reseat the flex cable
(Flex Harness) Board J2 and LCM N connections between the
IGBT. LCM N IGBT and LCM
Control Board.

Replace the cable if


damaged.
Faulty LCM N IGBT Fault persists after N Replace LCM N IGBT
module IGBT has cooled. module.
LCM Control Board inter- LCM Control Board PM Attempt uploading the
nal circuitry failed may have corrupted data LCM Control Board PM
structure. and reload the inverter
code. Replace the LCM
Control Board if the
above does not resolve
the problem.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-23 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
10034 Internal Fault LCM HW DC OV
LCM Hardware DC Bus Overvoltage
System Severity Level 6
Several components connected to the DC Bus have maximum operating voltage limits. To protect these
components from failure, software detects a fault condition and shuts down the system when the DC Bus
voltage input exceeds the DC Bus Voltage Limit.

Symptom Probable Cause Analysis Repair solution


DC Bus Voltage Open/loose Check the ECM to LCM cable. Tighten cable
reading is higher connection connections
than its fault limit DC Bus Voltage A possible reason for this fault is Increase the time
reached fault limit generator brake over- between each offload
temperature. An excess number of operation.
offload operations in a short period
of time can cause the brake over-
temperature fault.
The DC Bus Over- Make sure that the LCM PM is Re-program the LCM
voltage fault limit is programmed properly, and is Control Board PM.
not set correctly supported by the control software
being used.
Faulty LCM Control Circuitry on LCM Control Board has Attempt a LCM Control
Board failed. Board PM upload.

Replace LCM Control


Board.
Faulty LCM Power Circuitry on LCM Power Board has Attempt a LCM Control
Board failed. Board PM upload.

Replace LCM Power


Board

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-24 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
10035 Internal Fault SA LINE LIVE
LCM Line Live On Stand Alone Start
System Severity Level 4
Upon entering Stand Alone master mode, the software declares an Output Live on Stand Alone start fault,
if any of the measured AC voltages exceed the Live Voltage Threshold. (This would indicate a grid
connection.).

Symptom Probable Cause Analysis Repair Solution


The measured AC Inverter output is Check the system Make sure that the grid or
voltages exceed the connected to the grid while configuration and the any other AC source is
Live Voltage the system is commanded positions of the cir- disconnected before running
Threshold to run in Stand Alone cuit breakers. the system in Stand Alone
mode. mode.
The voltage generated by Check if there is an Wait until the speeds of the
the spinning AC motors is AC motor spinning at AC motors are low enough,
too high. high speed. and then start the system in
Stand Alone mode.

10036 Internal Fault LCM SNSR CAL


LCM Sensor Calibration Failure
System Severity Level 4
When the inverter is enabled, a calibration is performed to determine the DC offset of the output current
sensors. If this offset exceeds the maximum current sensor offset for longer than the current sensor
calibration timeout (one second), a sensor calibration fault is declared.

Symptom Probable Cause Analysis Repair Solution


The DC offset of Open/loose Check connections to LCM Tighten cable
the output current Connection Control Board. connections
sensors deter-
The maximum Make sure that the LCM PM Re-program the LCM Control
mined during the
current sensor is programmed properly, and Board PM
calibration period
offset is wrongly set. it is supported by the
exceeds the maxi-
installed control software.
mum current sen-
sor offset. Faulty LCM Circuitry on LCM Control Attempt a LCM Control Board
Control Board Board has failed PM upload.

Replace LCM Control Board.


Faulty LCM Power Circuitry on LCM Power Attempt a LCM Control Board
Board Board has failed. PM upload.

Replace LCM Power Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-25 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
10037 Internal Fault LCM PRECHARGE
LCM Failed to Precharge
System Severity Level 4
In Grid Connect operation, the software declares a Failed to Precharge fault if the DC Bus is not
precharged by the end of the Grid Synchronization Timeout Time (one second).

Symptom Probable Cause Analysis Repair Solution


In Grid Connected Open/loose Open the LCM cover and Tighten cable
operation, the DC Bus connection check if the wires between the connections
is not precharged by line-filter & precharge board.
the end of the Grid
The precharge Open the LCM cover and Replace the line-filter &
Synchronization
resistors are burnt check the condition of the pre- precharge board.
Timeout period.
(Earlier model Micro- charge resistors.
Turbines)
Precharge Circuit in Check Precharge Circuit in the Follow instructions
UCB failed High Voltage DC section in under: Check Pre-
(Later model Micro- UCB. Refer to instructions in charge Circuit Inside
Turbines) the section entitled Trouble- UCB (If Installed).
shooting a MicroTurbine that
Does Not Wake Up.
The control Make sure that the LCM Re-program the LCM
parameter of Grid Control Board and System Control Board PM.
Synchronization PM’s are programmed
Timeout is wrongly properly, and it is supported by
set the installed control software.
Faulty LCM Circuitry on LCM Control Attempt a LCM Control
Control Board Board has failed Board PM upload.

Replace LCM Control


Board.
Faulty LCM Power Circuitry on LCM Power Board Attempt a LCM Control
Board has failed. Board PM upload.

Replace LCM Power


Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-26 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
10038 Internal Fault LCM FST OV
LCM Fast Overvoltage
System Severity Level 4
In Grid Connect mode, the fundamental component of the AC voltage demand for the inverter IPM is
limited to be less than or equal to the Fast Overvoltage limit. If the Fast Overvoltage limit is reached for
more than the Fast Overvoltage Timeout period (0.02 sec), an internal warning is logged. At this point the
inverter output is suspended and a re-synchronization occurs. If two warnings are logged within the period
given by Warning to Error Timeout (30 sec), the system will shut down and declare errors for all events
logged as warnings.

Symptom Probable Cause Analysis Repair Solution


In Grid Connected The user adjust- Make sure the user adjust- Reset the limits
modes, the fundamental able Fast Over- able Fast Overvoltage
component of the AC voltage limit is setting is properly set for the
voltage demand for the wrongly set utility or HEV battery voltage
inverter IPM is more than The user adjust- Make sure the user adjust- Reset the limits
the Fast Overvoltage able Fast Over- able Fast Overvoltage
Limit for more than the voltage Timeout Timeout setting is properly
Fast Overvoltage Timeout limit is wrongly set set for the utility voltage
period.
Open/loose Check connections to the Tighten cable
connection LCM Control Board. connections
The grid imped- Check the system Fix problem in the
ance is too high. connection and make sure system connection.
that the grid impedance is
within the limit set by the
specification.
The Fast Over- Make sure that the Frame Program the Fast Over-
voltage limit is PM is programmed properly, voltage Protective Relay
wrongly set. and it is supported by the settings
installed control software.
Re-program the Frame
PM.
The Controller Make sure that the frame PM Re-program the frame
Fast Overvoltage is programmed properly, and PM.
timeout period is it is supported by the
wrongly set. installed control software.
Faulty LCM Circuitry on LCM Control Attempt a LCM Control
Control Board Board has failed Board PM upload.

Replace LCM Control


Board.
Faulty LCM Power Circuitry on LCM Power Attempt a LCM Control
Board Board has failed. Board PM upload.

Replace LCM Power


Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-27 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
10039 Internal Fault LCM FST UV
LCM Fast Undervoltage
System Severity Level 4
In Grid Connect mode, the fundamental component of the AC voltage demand for the inverter IPM is
limited to be greater than or equal to the Fast Undervoltage limit. If the Fast Undervoltage limit is reached
for more than the Fast Undervoltage Timeout period (0.05 sec), an internal warning is logged. At this point
the inverter output is suspended and a re-synchronization occurs. If two warnings are logged within the
period given by Warning to Error Timeout (30 sec), the system will shut down and declare errors for all
events logged as warnings.

Symptom Probable Cause Analysis Repair Solution


In Grid Connected The user adjustable Make sure the user Reset the limits
modes, the fundamental Fast Undervoltage adjustable Fast Under-
component of the AC limit is wrongly set voltage setting is properly
voltage demand for the set for the utility or HEV
Inverter IPM is less than battery voltage
the Fast Undervoltage
The user adjustable Make sure the user Reset the limits
limit for more than the
Fast Undervoltage adjustable Fast Under-
Fast Undervoltage time-
Timeout limit is voltage Timeout setting is
out period.
wrongly set properly set for the utility
voltage
The Controller Fast Make sure that the frame Re-program the frame
Undervoltage limit is PM is programmed PM.
wrongly set. properly, and it is
supported by the installed
control software.
Faulty LCM Circuitry on LCM Control Attempt a LCM Control
Control Board Board has failed Board PM upload.

Replace LCM Control


Board.
Faulty LCM Power Circuitry on LCM Power Attempt a LCM Control
Board Board has failed. Board PM upload.

Replace LCM Power


Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-28 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
10040 Internal Fault LCM RCURR
LCM Real Current Error
System Severity Level 4
In Grid Connect mode, the errors are monitored between measured and reference values of the Real
component of inverter current. If the error exceeds the maximum current error for the Current Error
Timeout (one second), an internal warning is logged. At this point the inverter output is suspended and a
re-synchronization occurs. If two warnings are logged within the period given by Warning to Error Timeout
(30 sec), the system will shut down and declare errors for all events logged as warnings.

Symptom Probable Cause Analysis Repair Solution


The error between the Open/loose Check connections to the Tighten cable
measured and reference connection LCM Control Board. connections
values of the Real
Debris or water in Inspect the LCM power Clean LCM
Current exceeds the max-
package board, control board and the
imum current error for the
cables connecting them for
current error
any material that could short
timeout period.
connections.
The maximum Make sure that the LCM PM Re-program the LCM
current error is is programmed properly, and Control Board PM.
wrongly set. it is supported by the
installed control software.
The Current Error Make sure that the LCM PM Re-program the LCM
Timeout period is is programmed properly, and Control Board PM.
wrongly set. it is supported by the
installed control software.
Faulty LCM Circuitry on LCM Control Attempt a LCM Control
Control Board Board has failed Board PM upload.

Replace LCM Control


Board.
Faulty LCM Power Circuitry on LCM Power Attempt a LCM Control
Board Board has failed. Board PM upload.

Replace LCM Power


Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-29 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
10041 Internal Fault LCM XCURR
LCM Reactive Current Error
System Severity Level 4
In Grid Connect mode, the errors are monitored between measured and reference values of the Reactive
component of inverter current. If the error exceeds the maximum current error for the Current Error
Timeout (one second), an internal warning is logged. At this point the inverter output is suspended and a
re-synchronization occurs. If two warnings are logged within the period given by Warning to Error Timeout
(30 sec), the system will shut down and declare errors for all events logged as warnings.

Symptom Probable Cause Analysis Repair Solution


The error between the Open/loose Check connections to the Tighten cable
measured and reference connection LCM Control Board. connections
values of the Reactive
Debris or water in Inspect the LCM power Clean LCM
Current exceeds the
package board, control board and the
maximum current error
cables connecting them for
for the current error
any material that could short
timeout period.
connections.
The maximum Make sure that the LCM PM Re-program the LCM
current error is is programmed properly, and Control Board PM.
wrongly set. it is supported by the
installed control software.
The Current Error Make sure that the LCM PM Re-program the LCM
Timeout period is is programmed properly, and Control Board PM.
wrongly set. it is supported by the
installed control software.
Faulty LCM Circuitry on LCM Control Attempt a LCM Control
Control Board Board has failed Board PM upload.

Replace LCM Control


Board.
Faulty LCM Power Circuitry on LCM Power Attempt a LCM Control
Board Board has failed. Board PM upload.

Replace LCM Power


Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-30 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
10044 Internal Fault LCM ACT ISL
LCM Active Island Detection
System Severity Level 4
If active anti-islanding is enabled and a Rate of Change of Frequency (ROCOF) fault is detected, an Active
Island detection fault will be declared.

Symptom Probable Cause Analysis Repair Solution


If Active Anti- The grid is in fault Check the quality of the grid and Clear the fault
islanding is enabled condition. Especially, a make sure that no local island has condition of the
and a ROCOF fault local island has formed formed. grid.
is detected.
The grid 3-phase Check the harmonic injection to Improve the qual-
voltages are distorted the grid by the nearby electronics ity of the grid volt-
too much. and other high power equipment. age waveform.
Some or all of the PM Make sure that the LCM PM is Re-program the
parameters used to programmed properly, and it is LCM Control Board
detect this fault are supported by the installed PM.
set wrongly. control software.

10045 Internal Fault LCM PASS ISL


LCM Passive Island Detection
System Severity Level 4
If active anti-islanding is not enabled and a Rate of Change of Frequency (ROCOF) fault is detected, a
Passive Island detection fault will be declared.

Symptom Probable Cause Analysis Repair Solution


If Active Anti- The grid is in fault Check the quality of the grid and Clear the fault
islanding is not condition. Especially, a make sure that no local island has condition of the grid.
enabled and a local island has formed formed.
ROCOF fault is
The grid 3-phase Check the harmonic injection to Improve the quality
detected.
voltages are distorted the grid by the near-by electronic of the grid voltage
too much. and other high power equipment. waveform.
Some or all of the PM Make sure that the LCM PM is Re-program the
parameters used to programmed properly, and it is LCM Control Board
detect this fault are supported by the installed control PM.
set wrongly. software.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-31 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
10047 Internal Fault LCM FST OV A
LCM Fast Overvoltage Phase A Detection
System Severity Level 4
10048 Internal Fault LCM FST OV B
LCM Fast Overvoltage Phase B Detection
System Severity Level 4
10049 Internal FaultLCM FST OV C
LCM Fast Overvoltage Phase C Detection
System Severity Level 4

In the Grid Connect mode, an AC high overvoltage


indicates that the grid is operating under some fault
condition or that a local island has formed.
In the Stand Alone mode, the AC overvoltage may
damage the customer load. In either case, it is
important that the inverter be shut down.
A high overvoltage condition exists when any of the
magnitude estimates of the phase A, B or C
voltage inputs exceeds [(2) x Fast Overvoltage
Limit]. If this Fast Overvoltage limit is reached for
more than the Fast Overvoltage Timeout (0.02 sec)
period, an internal warning is logged. At this point
the inverter output is suspended and a re-synchro-
nization occurs. If two warnings are logged within
the period given by Warning to Error Timeout (30
sec), then the system will shut down and declare
errors for all events logged as warnings.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-32 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
Symptom Probable Cause Analysis Repair Solution
In Grid Connected The user adjust- Make sure the user adjustable Reset the limits
modes, the fundamental able Fast Over- Fast Overvoltage setting is
component of the AC voltage limit is properly set for the utility or
voltage demand for the wrongly set HEV voltage
inverter IPM, is more The user adjust- Make sure the user adjustable Reset the limits
than the Fast Over- able Fast Over- Fast Overvoltage Timeout set-
voltage Limit for more voltage Timeout ting is properly set for the util-
than the Fast Over- limit is wrongly set ity voltage
voltage timeout period. Open/loose Check the connection of the Tighten cable
connection cable that connects the port connections
J15 of the LCM control board.
The grid imped- Check the system connection Fix the problem in the
ance is too high. and make sure that the grid system
impedance is within the limit connection.
set by the specification.
The Controller Fast Make sure that the frame PM Re-program the frame
Overvoltage limit is is programmed properly, and it PM.
wrongly set. is supported by the installed
control software.
Faulty LCM Circuitry on LCM Control Attempt a LCM Control
Control Board Board has failed Board PM upload.
Replace LCM Control
Board.
Faulty LCM Power Circuitry on LCM Power Board Attempt a LCM Control
Board has failed. Board PM upload.
Replace LCM Power
Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-33 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
10050 Internal Fault LCM FST UV A
LCM Fast Undervoltage Phase A Detection
System Severity Level 4
10051 Internal Fault LCM FST UV B
LCM Fast Undervoltage Phase B Detection
System Severity Level 4
10052 Internal Fault LCM FST UV C
LCM Fast Undervoltage Phase C Detection Undervoltage Limit]. If this Fast Undervoltage limit
is reached for more than the Fast Undervoltage
System Severity Level 4
Timeout (0.05 sec) period, an internal warning is
logged. At this point the inverter output is
suspended and a re-synchronization occurs.
In the Grid Connect mode, an AC low undervoltage
indicates that the grid is operating under some fault If two warnings are logged within the period given
condition or that a local island has formed. In either by Warning to Error Timeout (30 sec), then the
case, it is important that the inverter be shut down. system will shut down and declare errors for all
events logged as warnings.
A low undervoltage condition exists when any of
the magnitude estimates of the phase A, B or C
voltage inputs is less than [(2) x Fast

Symptom Probable Cause Analysis Repair Solution


In Grid Connected The fast under- Make sure that the frame Program the Fast Under-
modes, the funda- voltage limit is PM is programmed voltage Protective Relay set-
mental component of wrongly set. properly, and it is tings or re-program the
the AC voltage supported by the installed frame PM.
demand for the control software.
inverter IPM, is less
The fast under- Make sure that the frame Program the Fast Under-
than the Fast Under-
voltage timeout PM is programmed voltage Protective Relay
voltage limit for more
period is wrongly properly, and it is settings or re-program the
than the Fast Under-
set. supported by the installed frame PM.
voltage timeout
control software.
period.
Faulty LCM Circuitry on LCM Control Attempt a LCM Control
Control Board Board has failed Board PM upload.

Replace LCM Control Board.


Faulty LCM Power Circuitry on LCM Power Attempt a LCM Control
Board Board has failed. Board PM upload.

Replace LCM Power Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-34 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
10053 Internal Fault LCM FST UFREQ
LCM Fast Underfrequency Detection
System Severity Level 4
This fault is only active in the Grid Connect mode. Fast under frequency indicates that the grid is operating
under some fault condition or that a local island has formed. In either case, it is important that the inverter
be shut down. Software shall declare a fast under frequency fault when the estimate of AC frequency falls
below the Fast Under Frequency Limit for a period of time greater than the Fast Under Frequency Timeout.

Symptom Probable Cause Analysis Repair Solution


The estimated AC The grid is in fault Check the quality of the grid Clear the fault condition
frequency falls below condition and make sure that no local of the grid.
the Fast Under- island has formed.
Frequency Limit, for a
The Fast Under- Make sure that the LCM PM Re-program the LCM
period of time greater
Frequency Limit is is programmed properly, and Control Board PM.
than the Fast Under-
wrongly set. it is supported by the control
Frequency timeout
software being used.
setting.
The Fast Under- Make sure that the LCM PM Re-program the LCM
Frequency Timeout is programmed properly, and Control Board PM.
Limit is wrongly it is supported by the control
set. software being used.
Faulty LCM Circuitry on LCM Control Attempt a LCM Control
Control Board Board has failed Board PM upload.

Replace LCM Control


Board.
Faulty LCM Power Circuitry on LCM Power Attempt a LCM Control
Board Board has failed. Board PM upload.

Replace LCM Power


Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-35 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
10055 Internal Fault LCM SCI FATAL
Inverter Loss of Inter-DSP Communications System Severity Level 3
The inverter control DSP transmits information across the RS-485 communication link to other DSPs for
output waveform synchronization. The inverter control software declares this fault when a new data packet
is not received within a set time.

Symptom Probable Cause Analysis Repair Solution


Faulty Communication Loose harness con- Verify harness connections to/ Tighten harness con-
nections from each UCB in MultiPac. nections.
Failed harness RS-485 harness has failed. Replace faulty har-
ness.

Failed UCB The RS-485 UCB driver chip may Replace JUCB.
have failed.
Failed ECM CB The ECM CB RS-485 driver may Replace ECM CB.
have failed.

10056 Internal Warning LCM SCI WARN


Inverter Loss of Inter-DSP Communications DSPs for output waveform synchronization. The
System Severity Level 2 inverter control software declares this fault when a
new data packet is not received within a set time.
The inverter control DSP transmits information
across the RS-485 communication link to other
Symptom Probable Cause Analysis Repair Solution
Faulty Communi- Loose harness con- Verify harness connec- Tighten harness connections.
cation nections tions to/from each UCB
in MultiPac.
Failed harness RS-485 harness has Replace faulty harness.
failed.

Failed UCB The RS-485 UCB driver Replace JUCB.


chip could be failed.
Failed ECM CB The ECM CB RS-485 Replace ECM CB.
driver could be bad.

10058 Internal Fault LCM CPLD WDOG


Inverter CPLD Watchdog Fault System Severity Level 4

The LCM CPLD Watchdog timer has expired.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-36 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
Symptom Probable Cause Analysis Repair Solution
The LCM CPLD Software did not Other fault or system Troubleshoot other faults in
Watchdog counter has operate as expected sequence caused a the system first.
not been reset before reset in the LCM.
it reaches maximum Reboot system.
value LCM control board If the fault occurred after Replace LCM control board.
failure power to the system
was cycled, and this is
the only fault or the first
fault which caused the
rest of the faults
(see Incident History),
then the problem is a
hardware failure on the
LCM control board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-37 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
10059 Internal Fault LCM PM CSUM
Inverter LCM PM Checksum Error Often uploaded programs can have memory
locations altered when the memory device has
System Severity Level 4 been written too many times, affected by abnormal
electrical signals, or changed by incorrect write
A software checksum is stored when programming operations.
the memory space to verify the program in the
memory device is correct and not altered. Upon power-up, this checksum is re-verified. The
checksum test failure is declared if the software
detects that the program in the memory device is
not correct or has been altered.

Symptom Probable Cause Analysis Repair Solution


The checksum test System did not System needs reboot- Reboot the system.
failure is declared initialize properly ing.
Previous upload of The inverter DSP soft- Ensure that the correct DSP
the inverter DSP ware must be uploaded CRC file is used and the
software was not again. Attempt to reu- download process is
performed pload the inverter DSP finished completely.
successfully. software.
Abnormal electrical Check for loose connec- Reseat and tighten the voltage
signals tions between the LCM sensing harness between the
Control Board and LCM LCM Control Board and LCM
PM. Power Board.
Check for loose or bad Verify the grounding and neu-
system grounding. tral conductors are installed in
accordance with Capstone
specifications.
Previous upload of Try to upload the LCM Attempt uploading LCM Con-
the LCM Control Control Board PM and trol Board PM.
Board PM was not LCM assembly PM.
performed success- Replace LCM Control Board.
fully or the PM data Replace the LCM Con-
structure became trol Board if the fault will
corrupted. not clear.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-38 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
10060 Internal Fault LCM CPLD ID
CPLD ID Fault Inverter CPLD ID does not match what the
software requires.
System Severity Level 7

Symptom Probable Cause Analysis Repair Solution


ICB-CEA software and Wrong software The correct software Attempt uploading the correct
CPLD ID incompatibil- loaded on the LCM inverter code needs to LCM control board software
ity control board be programmed on the code.
LCM control board.
LCM control board The internal LCM con- Replace LCM control board.
failure trol board circuitry
failed.

10064 Internal Fault LCM CPLD HBEAT


Inverter CPLD Heartbeat Fault Inverter CPLD watchdog counter value is not as
expected by the DSP
System Severity Level 4

Symptom Probable Cause Analysis Repair Solution


The least-significant- Electrical noise Verify system grounding Fix installation grounding prob-
bit of the CPLD lem
Watchdog counter has Communication Cycling power to the Reboot system and restart
not changed for two interruption system may clear the
consecutive calls to fault condition
the watchdog routine
LCM control board The internal LCM con- Replace LCM control board.
failure trol board circuitry may
have failed or the CPLD
may be corrupted

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-39 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
10066 Hi Temp Fault LCM SW OT ABC
Phase ABC Over Temperature Fault
System Severity Level 4
IGBT reported phase ABC over temperature. This fault is reported by the IGBT to the LCM control board. A
temperature fault is inserted at 115 °C (± 5 °C). Software declares this fault when the IGBT Over
Temperature fault has tripped.

Symptom Probable Cause Analysis Repair Solution


LCM SW OT ABC Loss of cooling Check LCM fan operation. Follow up with 9015
fault is reported troubleshooting steps.
The system is If this system is installed in a hot Repair the installation
installed in a hot envi- environment, all IGBTs in the issue.
ronment system would be detect this fault
Excessive overload- This may occur in Stand Alone Adjust the load.
ing (SA mode) mode of operation. The 3-phase
load is unbalanced, or too much
DC current is flowing to the load
causing the IGBT over tempera-
ture fault.
Loose or damaged Loose or damaged harness con- Reseat and tighten
harness connections. nections between the IGBT and the flex harness con-
LCM control board could cause nections between the
the LCM control board to detect IGBT and LCM con-
this fault. trol board. Replace
the harness if dam-
aged.
Failed LCM control Corrupted LCM control board PM Upload the correct
board structure or wrong PM loaded on PM structure onto the
the LCM control board could LCM control board.
cause the LCM control board to
detect the over-temperature fault. Replace LCM control
board if uploading to
PM did not resolve the
problem.
Faulty IGBT module Fault persists after IGBT Replace IGBT module
has cooled.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-40 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
10067 Hi Temp Fault LCM SW OT N
Neutral Over Temperature Fault
System Severity Level 4
IGBT reported neutral over temperature. This fault is reported by the IGBT to the LCM control board. A
temperature fault is inserted at 115 °C (± 5 °C). Software declares this fault when the IGBT Over
Temperature fault has tripped.

Symptom Probable Cause Analysis Repair Solution


LCM SW OT N is Loss of cooling Check LCM fan operation. Troubleshoot fan
reported problem with 9015
troubleshooting steps.
The system is If installed in a hot environment, Repair the installation
installed in a hot envi- all IGBTs in the system would issue.
ronment detect this fault.
Excessive overload- This may occur in the Stand Adjust the load.
ing of neutral. Alone mode of operation. The 3-
phase load is unbalanced, or too
much DC current is flowing to the
load causing the IGBT over tem-
perature fault.
Loose or damaged Loose or damaged harness con- Reseat and tighten
harness connections nections between the IGBT and the flex harness con-
LCM control board could cause nections between the
the LCM control board to detect IGBT and LCM con-
this fault. trol board. Replace
the harness if dam-
aged.
Failed LCM control Corrupted LCM control board PM Upload the correct
board structure or wrong PM loaded PM structure onto the
onto the LCM control board could LCM control board.
cause the LCM control board to
detect the over temperature fault. Replace LCM control
board if uploading to
the PM does not
resolve the problem.
Faulty IGBT module Fault persists after IGBT Replace IGBT module
has cooled.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-41 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
10068 Internal Fault LCM IGBT FLT A
Inverter IGBT Phase A fault
System Severity Level 4
IGBT reported phase-A fault. Hardware circuit protection is provided in the IGBT device to detect over
current, under voltage, and over temperature conditions. The software declares an IPM fault when any of
these circuits are not operating properly..

Symptom Probable Cause Analysis Repair Solution


LCM IGBT FLT A is The utility grid experi- This happens in Grid Connect After the grid
reported enced a large distur- mode. The LCM controller can becomes normal,
bance, which caused tolerate short periods of grid tran- restart the system.
either over current or sient without reporting a fault.
over voltage/under However, prolonged grid tran-
voltage faults to the sients will cause the inverter over
IGBT module current and other IGBT faults.
Incorrect grounding If grounding is loose, the system Resolve the installa-
may detect various types of hard- tion problems. Follow
ware faults that represent the up with Capstone
damaged component MicroTurbine Electri-
cal Installation Techni-
cal Reference
(410009).
The soft-start parame- This happens in Stand Alone Adjust the soft-start
ters are not properly- mode. Trying to start induction parameters.
set. motors without proper settings of
the soft-start parameters can
cause this fault and/or AC over
current faults.
Overload Overload can cause the IGBT Adjust the load.
fault and AC over current and
over temperature faults.
Load transients Some faults such as short circuits Fix the problem
in the load can cause the IPM existing in the load
failure and/or AC over current
faults.
DC bus voltage All of the LCM IGBTs and the Increase the time
reached the hard- GCM IGBTs should be between each
ware limits (900V). detecting a fault in this instance. offload operation.
The primary reason for this fault
is the generator brake over tem-
perature. Excessive offload oper-
ations can cause the brake over
temperature fault.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-42 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
Loose or damaged If the communication harness Reseat and tighten
flex harness between between the IGBT and LCM con- the flex harness con-
the IGBT and the trol board is damaged or loose, nections between the
LCM control board the system would detect the IGBT and LCM con-
IGBT fault. trol board on both
ends. Replace the
harness if damaged.
Failed LCM control Corrupted PM structure or wrong Upload the correct
board PM or inverter software code PM structure to the
loaded onto the LCM control LCM control board
board could cause the LCM con- and reload the
trol board to detect a fault from inverter software
the IGBT. code.

Replace LCM control


board.
LCM IGBT module is LCM IGBT must be replaced. Replace LCM IGBT.
damaged Check for shorts in the IGBT
using standard Diode test.

10069 Internal Fault LCM IGBT FLT B


Inverter IGBT Phase B fault
System Severity Level 4
IGBT reported phase B fault. Hardware circuit protection is provided in the IGBT device to detect over
current, under voltage, and over temperature conditions. The software declares an IPM fault when any of
these circuits are not operating properly.

Symptom Probable Cause Analysis Repair Solution


LCM IGBT FLT B is The utility grid experi- This happens in Grid Connect After the grid
reported enced a significant mode. The LCM controller can becomes normal,
disturbance, which tolerate short periods of grid tran- restart the system.
caused either over sients without reporting a fault.
current or over volt- However, prolonged grid tran-
age/under voltage sients will cause inverter over
faults to the IGBT current and other IGBT faults.
module
Incorrect grounding If grounding is loose, the system Resolve the installa-
may detect various types of hard- tion problems. Follow
ware faults that represent the up with Capstone
damaged component MicroTurbine Electri-
cal Installation Techni-
cal Reference
(410009).

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-43 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
The soft-start parame- This happens in Stand Alone Adjust the soft-start
ters are not properly mode. Trying to start induction parameters.
set motors without proper settings of
the soft-start parameters can
cause this fault and/or AC over
curent faults.
Overload Overload can cause the IGBT Adjust the load.
fault and AC over current and
over temperature faults.
Load transients Some faults such as short circuits Fix the problem
in the load can cause the IPM existing in the load
failure and/or AC over current
faults.
DC bus voltage All of the LCM IGBTs and the Increase the time
reached the hard- GCM IGBTs should be between each
ware limits (900V) detecting a fault in this instance. offload operation.
The primary reason for this fault
is generator brake over tempera-
ture. Excessive offload opera-
tions can cause the brake over
temperature fault.
Loose or damaged If the communication harness Reseat and tighten
flex harness between between the IGBT and LCM con- the flex harness con-
the IGBT and the trol board is damaged or loose nections between the
LCM control board the system would detect the IGBT and LCM con-
IGBT fault. trol board on both
ends. Replace the
harness if damaged.
Failed LCM control Corrupted PM structure or wrong Upload the correct
board PM or inverter software code PM structure to the
loaded onto the LCM control LCM control board
board could cause the LCM con- and reload the
trol board to detect a fault from inverter software
the IGBT. code.

Replace LCM control


board.
LCM IGBT module is LCM IGBT must be replaced. Replace LCM IGBT.
damaged Check for shorts in the IGBT
using the standard Diode test.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-44 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
10070 Internal Fault LCM IGBT FLT C
Inverter IGBT Phase C fault
System Severity Level 4
IGBT reported phase C fault.
Hardware circuit protection is provided in the IGBT device to detect over current, under voltage, and over
temperature conditions. The software declares an IPM fault when any of these circuits is not operating
properly.

Symptom Probable Cause Analysis Repair Solution


Internal LCM IGBT The utility grid experi- This happens in Grid Connect After the grid
FLT C is reported enced a large distur- mode. The LCM controller can becomes normal,
bance, which caused tolerate short periods of grid tran- restart the system.
either over current or sients without reporting a fault.
over voltage/unde However, prolonged grid tran-
voltage faults to the sients will cause inverter over
IGBT module current and other IGBT faults.
Incorrect grounding If grounding is loose, the system Resolve the installa-
may detect various types of hard- tion problems. Follow
ware faults that represent the up with Capstone
damaged component MicroTurbine Electri-
cal Installation Techni-
cal Reference
(410009).
The soft-start parame- This happens in the Stand Alone Adjust the soft-start
ters are not properly mode. Trying to start induction parameters.
set motors without proper settings of
the soft-start parameters can
cause this fault and/or AC over-
current faults.
Overload Overload can cause the IGBT Adjust the load.
fault and AC over current and
over temperature faults.
Load transients Some faults such as short circuits Fix the problem
in the load can cause IPM existing in the load
failure and/or AC over current
faults.
DC bus voltage All of the LCM IGBTs and the Increase the time
reached GCM IGBTs should be between each
the hardware limits detecting a fault in this instance. offload operation.
(900V) The primary reason for this fault
is generator brake over tempera-
ture. Excessive offload opera-
tions can cause the brake over
temperature fault.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-45 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
Loose or damaged If the communication harness Reseat and tighten
flex harness between between the IGBT and LCM con- the flex harness con-
the C-phase IGBT trol board is damaged or loose nections between the
and the LCM control the system would detect the IGBT and LCM con-
board IGBT fault. trol board on both
ends. Replace the
harness if damaged.
Failed LCM control Corrupted PM structure or wrong Upload the correct
board PM or inverter software code PM structure to the
loaded onto the LCM control LCB control board
board could cause the LCM con- and reload the
trol board to detect the fault from inverter software
the IGBT. code.

Replace LCM control


board.
LCM IGBT module is LCM IGBT must be replaced. Replace LCM IGBT.
damaged Check for shorts in the IGBT
using the standard Diode test.

10071 Internal Fault LCM IGBT FLT N


Inverter IGBT Neutral fault
System Severity Level 4
IGBT reported neutral fault. Hardware circuit protection is provided in the neutral power module to detect
over current, under voltage, and over temperature conditions. Software declares a Neutral IGBT fault when
any of these circuits is notoperating properly.

Symptom Probable Cause Analysis Repair Solution


Internal LCM IGBT The utility grid experi- This happens in Grid Connect After the grid
FLT N is reported enced a large distur- mode. The LCM controller can becomes normal,
bance, which caused tolerate short periods of grid tran- restart the system.
either over current or sients without reporting a fault.
over voltage/under However, prolonged grid tran-
voltage faults to the sients will cause inverter over
IGBT module current and other IGBT faults.
Incorrect grounding If grounding is loose, the system Resolve the installa-
may detect various types of hard- tion problems. Follow
ware faults that represent the up with Capstone
damaged component MicroTurbine Electri-
cal Installation Techni-
cal Reference
(410009).

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-46 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
Neutral IGBT The 3-phase load is unbalanced, Adjust the load.
over current or too much DC current is flowing
to the load.
Load transients Some faults such as short circuits Fix the problem
in the load can cause the IPM existing in the load.
failure and/or AC over current
faults.
Loose or damaged If the communication harness Reseat and tighten
flex harness between between the IGBT and LCM con- the flex harness con-
the N phase IGBT and trol board is damaged or loose, nections between the
the LCM control the system would detect the IGBT and LCM con-
board. IGBT fault. trol boar on both
ends. Replace the
harness if damaged.
Failed LCM control Corrupted PM structure or wrong Upload the correct
board PM or inverter software code PM structure onto the
loaded onto the LCM control LCB control board
board could cause the LCM con- and reload the
trol board to detect a fault from inverter software
the IGBT. code.

Replace LCM control


board.
LCM N phase IGBT LCM IGBT must be replaced. Replace LCM N
module is damaged Check for shorts in the IGBT phase IGBT.
using the standard Diode test.

10072 Grid Fault LCM OC A


Inverter DSP Phase A Over current
System Severity Level 4
Over current protection prevents application of excessive stress to the Load Control Module (LCM). The
software declares an AC over current fault when IGBT reports a hardware fault to the LCM control board.

Symptom Probable Cause Analysis Repair Solution


Phase current read- The utility grid This happens in Grid Connect After the grid becomes
ing is higher than the experienced a very mode. The LCM can tolerate normal, restart the
AC over current large disturbance, short periods of grid transient system.
limit. which caused over without reporting any fault. How-
current to the inverter ever, prolonged grid transients
will cause the inverter over cur-
rent and/or IPM faults.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-47 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
Incorrect grounding If grounding is loose, the system Resolve the installa-
may detect various types of tion problems. Follow
hardware faults that represent up with Capstone
the damaged component MicroTurbine Electri-
cal Installation Techni-
cal Reference
(410009).
The soft-start This happens in Stand Alone Adjust the soft-start
parameters are not mode. Trying to start induction parameters.
properly set motors without proper settings of
the soft-start parameters can
cause AC over current faults
and/or IPM faults.
Overloads Overloads can cause IPM faults Adjust the load.
and AC over current faults.
Load transients Some faults, such as short cir- Fix the problem
cuits in the load, can cause the existing in the load
AC over current and/or IPM
faults.
The AC over current Be sure that the LCM PM is Re-program the LCM
limit is not correctly programmed properly, and is control board PM.
set. supported by the control soft-
ware being used.
Open/loose Check the LCM control board to Reseat and tighten
connection LCM IGBT harness connections cable connections.
Replace if damaged.
Faulty LCM Circuitry on LCM control board Attempt a LCM control
control board has failed board PM upload.

Replace LCM control


board.
Failed IGBT Check IGBT with standard diode Replaced defective
test. Possibly the internal sens- IGBT.
ing circuitry has also failed.
Replace with a known good
IGBT.
Failed LCM power Circuitry on LCM power board Attempt a LCM control
board has failed. board PM upload.

Replace LCM power


board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-48 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
10073 Grid Fault LCM OC B
Inverter DSP Phase B Over current
System Severity Level 4
Over current protection prevents application of excessive stress to the Load Control Module (LCM). The
software declares an AC over current fault when IGBT reports a hardware fault to the LCM control board.

Symptom Probable Cause Analysis Repair Solution


Phase current The utility grid This happens in Grid Connect After the grid
reading is experienced a very mode. The LCM can tolerate becomes
higher than the large disturbance, short periods of grid transient without normal, restart
AC over current which caused over current reporting any fault. However, pro- the system.
limit. to the inverter longed grid transients will cause the
inverter over current and/or IPM
faults.
Incorrect grounding If grounding is loose, the system may Resolve the
detect various types of hardware installation prob-
faults that represent the damaged lems. Follow up
component with Capstone
MicroTurbine
Electrical Installa-
tion Technical
Reference
(410009).
The soft-start This happens in the Stand Alone Adjust the soft-
parameters are not mode. Trying to start induction start parameters.
properly set. motors without proper settings of
the soft-start parameters can cause
AC over current faults and/or IPM
faults.
Overloads Overloads can cause the IPM fault Adjust the load.
and AC over current faults.
Load transients Some faults, such short circuits, in Fix the problem
the load can cause the AC over cur- exiting in the load
rent and/or IPM faults.
The AC Over current Be sure that the LCM PM is Re-program the
limit is wrongly set. programmed properly, and is LCM control
supported by the control software board PM.
being used.
Open/loose Check the LCM control board to LCM Reseat and
connection phase-B IGBT harness connections. tighten cable
connections.
Replace the har-
ness if damaged.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-49 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
Faulty LCM Circuitry on LCM control board has Attempt a LCM
control board failed. control
board PM upload.

Replace LCM
control
coard.
Failed IGBT Check IGBT with standard diode test. Replaced defec-
Possibly the internal sensing circuitry tive IGBT.
has also failed. Replace with a known
good IGBT.
Failed LCM power board Circuitry on LCM power board has Attempt a LCM
failed. control board PM
upload.

Replace LCM
power board.

10074 Grid Fault LCM OC C


Inverter DSP Phase C Over current
System Severity Level 4
Over current protection prevents application of excessive stress to the Load Control Module (LCM). The
software declares an AC over current fault when IGBT reports a hardware fault to the LCM control board.

Symptom Probable Cause Analysis Repair Solution


Phase current The utility grid This happens in Grid Connect After the grid becomes
reading is experienced a very mode. The LCM can tolerate normal, restart the sys-
higher than the large disturbance, short periods of grid transient with- tem.
AC over current which caused over out reporting any fault. However,
limit. current to the prolonged grid transients will cause
inverter the inverter over current and/or IPM
faults.
Incorrect grounding If grounding is loose, the system Resolve the installation
may detect various types of hard- problems. Follow up with
ware faults that represent the dam- Capstone MicroTurbine
aged component Electrical Installation
Technical Reference
(410009).
The soft-start This happens in Stand Alone Adjust the soft-start
parameters are not mode. Trying to start induction parameters.
properly set motors without proper settings of
the soft-start parameters can cause
AC over current faults and/or IPM
faults.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-50 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
Overloads Overloads can cause the IPM fault Adjust the load.
and AC over current faults.
Load transients Some faults, such as short circuits Fix the problem
in the load, can cause the AC over existing in the load.
current and/or IPM faults.
The AC over cur- Be sure that the LCM PM is Re-program the LCM
rent limit is programmed properly, and is control board PM.
correctly set. supported by the control software
being used.
Open/loose Check the LCM control board to Reseat and tighten cable
connection LCM phase-C IGBT harness con- connections. Replace the
nections harness if damaged.
Phase-A IGBT Ensure that Nomex paper is isolat- Install new Nomex paper
heatsink shorted to ing the IGBT heatsink from the LCM and washer if required.
LCM enclosure enclosure chassis, is holding the L
chassis. shaped plate, and has a plastic
washer isolating the plate from the
chassis. The resistance between
the IGBT heatsink and LCM enclo-
sure must be approximately 96
ohms.
Faulty LCM Circuitry on LCM control board has Attempt a LCM control
control board failed. board PM upload.

Replace LCM control


board.
Failed IGBT Check IGBT with standard diode Replace defective IGBT.
test. Possibly the internal sensing
circuitry has also failed. Replace
with a known good IGBT.
Failed LCM power Circuitry on LCM power board has Attempt a LCM control
board failed. board PM upload.

Replace LCM power


board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-51 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
10075 Grid Fault LCM OC N
Inverter DSP Phase N Overcurrent
System Severity Level 4
Overcurrent protection prevents application of excessive stress to the Load Control Module (LCM). The
software declares an AC overcurrent fault when IGBT reports the HW fault to LCM CB.

Symptom Probable Cause Analysis Repair Solution


Phase current reading The utility grid This happens in Grid Connect After the grid becomes
is higher than the experienced a very mode. The LCM can tolerate normal, restart the sys-
AC over current large disturbance, short periods of grid tran- tem.
limit. which caused over cur- sients without reporting a
rent to the inverter fault. However, prolonged
grid transients will cause
inverter over current and/or
IPM faults.
Incorrect grounding If grounding is loose, the sys- Resolve the installa-
tem may detect various types tion problems. Follow
of hardware faults that repre- up with Capstone
sent the damaged compo- MicroTurbine Electri-
nent cal Installation Techni-
cal Reference
(410009).
The soft-start This happens in Stand Alone Adjust the soft-start
parameters are not mode. Trying to start induc- parameters.
properly set tion motors without proper
settings of the soft-start
parameters can cause
AC over current faults and/or
IPM faults.
Overloads Overloads can cause the IPM Adjust the load.
fault and AC over current
faults.
Load transients Some faults, such as short Fix the problem
circuits in the load, can cause exiting in the load
the AC over current and/or
IPM faults.
The AC over current Be sure that the LCM PM is Re-program the LCM
limit is not correctly set. programmed properly, and is control board PM.
supported by the control soft-
ware being used.
Open/loose Check the LCM control board Reseat and tighten
connection to LCM phase N IGBT har- cable connections.
ness connections. Replace the harness if
damaged.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-52 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
Faulty LCM Circuitry on LCM control Attempt a LCM control
control board board has failed board PM upload.

Replace LCM Control


Board.
Failed IGBT Check IGBT with standard Replaced defective
diode test. Possibly the inter- IGBT.
nal sensing circuitry has also
failed. Replace with a known
good IGBT.
Failed LCM power Circuitry on LCM power Attempt a LCM control
board board has failed. board PM upload.

Replace LCM power


board.

10076 Hi Temp Fault LCM CB OT


Controller Board Over Temperature Fault
System Severity Level 4
Control board over temperature. An environmental temperature range exists for the product that should not
be exceeded. This fault is declared when the board temperature reads greater than 79.4 °C (175 °F).

Symptom Probable Cause Analysis Repair Solution


High temperature Installed in a hot Read specification and verify Provide cooling air at
reading environment temperature of airflow to elec- specified tempera-
tronics is as specified for the ture.
product.
LCM fan failed Verify that fan is rotating when Troubleshoot fan fail-
system is started and AC power ure using 9015 trou-
is applied to the fan from ECM bleshooting steps.
fan inverter.
Debris on LCM con- Debris on board temperature Clean debris from sur-
trol board thermistor RT1 could cause face of ECM control
elevated temperatures with board.
leakage current to ground.
Faulty LCM Control board may need to be Attempt an LCM con-
control board replaced. trol board PM upload.

Replace LCM control


board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-53 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
10080 Internal Fault LCM 24VC SUP OOR
24V Power Supply Constant is out of range on the LCM CB.
System Severity Level 2
This checks that the power supply voltage constant is operating in a range that is not harmful to the LCM
components. The software declares LCM 24VC SUP OOR fault when the feedback signal reads less than
21.8 V or more than 27.5V.

Symptom Probable Cause Analysis Repair Solution


Low or high power Loose INTRA harness Loose INTRA harness connec- Reseat the INTRA
supply voltage read- connections at the tion may cause voltage signal harness connections
ing LCM control board. deterioration and therefore the between the ECM
LCM ICB will detect the fault. control board and
LCM ICB on both
ends.
Failed LCM control Check the power supply constant Replace LCM control
board (INTRA B) voltage input to LCM board if measured
ICB from ECM control board. The voltage is within limits.
voltage on the INTRA harness
between power supply positive
(pin A3) and digital ground (pin
A6 or A10). If the voltage is within
the limits, the LCM ICB circuitry
has failed.
ECM PDM, ECM con- If this faults appears with PS low Troubleshoot the sys-
trol board, or any or ECM PS out of range faults, tem per faults 3017
other INTRA device then most likely the problem is and 3018 trouble-
with the PDM or ECM control shooting instructions.
board.

10081 Internal Fault LCM 5V SUP OOR


5V Power Supply Error Fault
System Severity Level 2
5V power supply is out of range.

Symptom Probable Cause Analysis Repair Solution


The system detects Failed LCM control If the system does not detect 24V Replace LCM control
LCM 5V SUP OOR board. OOR fault at the same time and board.
fault. LCM 5V SUP OOR is the only
fault, then the LCM control board
internal circuitry has failed.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-54 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
10082 Internal Fault LCM IGBT TSENS
Phase A, B, C IGBT Temperature Sensor Fault
System Severity Level 4
Phase A, B, C IGBT temperature is too low.

Symptom Probable Cause Analysis Repair Solution


The LCM control Ambient temperature Read specification and verify Provide heating air at
board detected phase is too low. temperature of airflow to elec- specified tempera-
A, B, C IGBT Temper- tronics is as specified for the ture.
ature Sensor fault product.
Loose or failed com- Loose harness connections may Reseat and tighten
munication harness have caused this fault. the harness connec-
between LCM IGBT to tions between the
the LCM control board IGBT and LCM con-
trol board.

Replace the harness


if damaged.
Failed IGBT tempera- The internal IGBT sensing cir- Replace failed IGBT.
ture sensor cuitry has failed.
Failed LCM control LCM control board internal cir- Attempt reload of
board cuitry failure LCM PM data struc-
ture.

Replace LCM control


board if the above
does not resolve the
problem.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-55 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
10083 Internal Fault LCM IGBT TSENS N
Neutral IGBT Temperature Sensor Fault
System Severity Level 4
Neutral IGBT temperature sensor failure.

Symptom Probable Cause Analysis Repair Solution


The LCM control Ambient temperature Read specification and verify Provide heating air at
board detects N IGBT is too low. temperature of airflow to elec- specified temperature.
temperature is very tronics is as specified for the
low. product.
Loose harness con- Loose or damaged harness con- Reseat and tighten
nection between N nections between N IGBT and the flex harness.
IGBT and LCM control LCM control board could cause Replace the harness if
board the LCM control board to detect damaged.
the fault.
Failed LCM control The internal LCM control board Upload the LCM con-
board circuitry has failed and is causing trol board PM.
the fault.
Replace the LCM con-
trol board.
Failed N IGBT tem- N IGBT internal failure Replace N IGBT.
perature sensor

10084 Internal Fault LCM ICBBD TSENS


ICB Board Temperature Sensor Fault
System Severity Level 2
ICB board temperature is too low.

Symptom Probable Cause Analysis Repair Solution


LCM control board Ambient temperature Read specification and verify Provide heating air at
detects temperature is is too low. temperature of airflow to elec- specified temperature.
below the limit. tronics is as specified for the
product.
LCM control board Cycle the power to the system Replace LCM control
failure and continue operation. If the board.
fault recurs, the LCM control
board failed.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-56 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
10090 Internal Fault LCM HW FLT OUT
Hardware Fault out
System Severity Level 6
LCM has set the hardware fault line low.

Symptom Probable Cause Analysis Repair Solution


Fatal level fault was Corrupted software or Possibly electrical noise interfer- Reprogram LCM con-
detected by LCM con- PM structure on LCM ence has caused the LCM control trol board PM and
trol board control board board to lose its data structure reload the software.
Failed LCM control Internal circuitry on the LCM con- Replace the LCM con-
board trol board has failed trol board
LCM control board Check for other LCM faults using Troubleshoot the
detected other LCM CRMS (these faults may be other LCM faults.
faults and sent out the caused by IGBT(s) as well as the
signal for the other grid condition).
system components to
stop operation

10091 Internal Fault LCM HW FLT IN


Hardware fault in
System Severity Level 6
The hardware fault line request is set by other modules.

Symptom Probable Cause Analysis Repair Solution


YANK is asserted System noise Verify that grounding is installed Fix the installation
LOW by the ECM ton- per Capstone requirements. problem
trol board
The fault is induced Check the INTRA harness for Replace INTRA har-
by a short in the damage. ness.
INTRA harness.
The fault is induced Check the system incident history Troubleshoot the
into the LCM by the for other faults that occurred at other system compo-
ECM control board the same time or just prior to this nents.
fault.
Failed ECM control If this fault is the only fault and all Attempt an ECM con-
board of the above checked OK, the trol board PM upload
problem has originated due to a and reload the main
faulty ECM control board. software code.

Replace ECM control


board if the above did
not resolve the prob-
lem.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-57 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
10094 Internal Fault LCM ECM HBEAT
Heart Beat warning
System Severity Level 2
Warning that the last good traffic on the spi bus was too long ago. If this continues for 2.5 seconds, it will
generate a cbit fault. The SPI bus is not operating. No data polling msg received from Main CPU for 1 sec.

Symptom Probable Cause Analysis Repair Solution


The system detected Electrical noise Verify system grounding. Fix installation
LCM SCM HBEAT grounding problem.
fault
Communication loss Check for the INTER and INTRA Reseat and retighten
between the ECM and harness connections between the harness connec-
LCM control boards ECM and LCM control boards. tions between ECM
and LCM control
boards.

Replace the harness


if damaged.
Failed LCM control If the fault recurs multiple times Replace LCM control
board after power to the system has board
been cycled, the circuitry on the
LCM control board failed.
Failed ECM control If this fault is detected together Replace ECM control
board with ECM HBEAT and FCM board.
HBEAT faults, the problem may
be with the ECM control board.

10096 Internal Fault LCM CPLD CLK


The cpld clock time is either too slow or too fast.

Symptom Probable Cause Analysis Repair Solution


The system detected Electrical noise Verify system grounding Fix installation
LCM CPLD CLK fault grounding problem.
Communication inter- Cycling the power to the system Reboot the system
ruption may clear the fault condition. and restart it.
LCM control board CPLD is located on the LCM con- Replace LCM control
failure trol board. If internal circuitry of board.
the LCM control board has failed,
the system may detect this fault.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-58 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
Fault Name Isolation Message Probable Cause Repair Solution
10097 Internal Fault Either the foreground, 10097 – 10102:
LCM INT TIM background, or power Internal faults are
ISR timing is bad. This software internal debug-
will also generate a task ging faults. The software
overrun (FG, BG, PWR) runs a self test on the
and a CBIT failure. background once the
system is powered up. If
one of these faults is
detected, there is a
potential problem with
the internal circuitry of
the LCM control board.
The solution for the pro-
blem would be first to
cycle power to the sys-
tem and continue operta-
tion. However, if the fault
recurs, then you must
replace the LCM control
board.

These issues can also


be caused by a software
problem. Notify Caps-
tone if replacing the LCM
control board does not
resolve the issue.
10098 Internal Fault CBIT general purpose
LCM G REG register has failed (hard-
ware error).
10099 Internal Fault Program counter has
LCM PROG CNTR failed and a CBIT fault
has been generated dur-
ing the self test. This is
an immediate hardware
failure.
10100 Internal Fault SRAM failure on self test
LCM S RAMCBIT DSP
10101 Internal Fault UL CBIT DSP SRAM fail
LCM DC RAM in self test
10102 Internal Fault Unexpected CBIT inter-
LCM BAD INT rupt in self test

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 11-59 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
SERIES 11000 FAULT CODES
Bus Communication Faults
Overview
Series 11000 fault codes are assigned to communications faults. The following table shows the fault
number, fault description, system severity level (SSL), isolation message, and comment for each fault.
The troubleshooting procedure for each message follows the table.

Fault No Fault Description SSL Isolation Message Comment


11000 GDSP SPI COMM 3 Internal Fault
11001 IDSP SPI COMM 4 Internal Fault
11002 ADC SPI COMM 3 Internal Fault
11003 USR MSG INT 1 Internal Warning
11004 USR MSG CSUM 1 Internal Warning
11005 USR TO 1 Internal Warning Not Used
11006 MTN MSG INT 1 Internal Warning
11007 MTN MSG CSUM 1 Internal Warning
11008 MTN TO 1 Internal Warning Not Used
11009 SPI BUS CSUM 1 Internal Warning
11010 SPI BUS TO 1 Internal Warning
11011 ITRA BUS INT 1 Internal Warning Not Used
11012 ITRA BUS CSUM 1 Internal Warning
11013 ITRA BUS TO 1 Internal Warning
11014 ITER BUS INT 1 Internal Warning Not Used
11015 ITER BUS CSUM 1 Internal Warning Not Used
11016 ITER BUS TO 2 Internal Warning
11017 OPT PORT INT 1 Internal Warning Not Used
11018 OPT PORT CSUM 1 Internal Warning Not Used
11019 OPT PORT TO 1 Internal Warning Not Used
11020 ITER DSP INT 1 Internal Warning Not Used
11021 ITER DSP CSUM 1 Internal Warning Not Used
11022 ITER DSP TO 1 Internal Warning Not Used
11023 BATT ITRA COMM 3 Internal Fault
11024 RS232 COMM TO 3 Internal Fault
11025 UCB COMM TO 3 Internal Fault
11026 ITER IM COMM 2 Internal Warning

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 12-1 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
11000 Internal Fault GDSP SPI COMM
Generator DSP SPI Communication
System Severity Level 3
This fault is declared if the software is unable to communicate to the Generator DSP via the SPI Bus within
20 msec.

Symptom Probable Cause Analysis Repair Solution


Communication Fault shutdown This fault may be reported with a Troubleshoot other faults
failure has occurred sequence series of faults as part of a shut- in the system.
between the down sequence. Faults can
Generator DSP and sometimes occur that disable the
Main CPU DSP and communications will
stop to the Main processor
without being reported.
Intermittent noise Our system is designed to be as Reboot system and
immune to noise as possible, attempt operation.
however, utility transients or other
events may cause intermittent
noise.
Grounding Incorrect grounding of the system Verify system is grounded
can lead to intermittent per installation instruc-
communications problems within tions.
the system.
Software A compatibility error will occur Finishing uploading code
compatibility when uploading software and the set to fix Software
Main CPU does not match with a Compatibility Fault.
correct version of DSP software.
ECM Control If this fault is reported every time Attempt an ECM Control
Board the system powers up, then the Board PM upload.
control board may have failed
components. Replace ECM Control
Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 12-2 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
11001 Internal Fault IDSP SPI COMM
Inverter DSP SPI Communication
System Severity Level 4
This fault is declared if the software is unable to communicate to the Inverter DSP via the SPI Bus within
20 msec.

Symptom Probable Cause Analysis Repair Solution


Communication Fault shutdown This fault may be reported with a Troubleshoot other
failure has occurred sequence series of faults as part of a shut- faults in the system.
between the Inverter down sequence. Faults can some-
DSP and Main CPU times occur that disable the DSP
and communications will stop to the
Main processor without being
reported.
Intermittent noise Our system is designed to be as Reboot system and
immune to noise as possible, attempt operation.
however, utility transients or other
events may cause intermittent
noise.
Grounding Incorrect grounding of the system Verify system is
can lead to intermittent communica- grounded per installa-
tions problems within the system. tion instructions.
Software A compatibility error will occur when Finishing uploading
compatibility uploading software and the Main code set to fix Software
CPU does not match with a correct Compatibility Fault.
version of DSP software.
LCM Control If this fault is reported every time Attempt a LCM Control
Board the system powers up, then the Board PM upload.
control board may have failed
components. Replace LCM Control
Board.
Connection Verify connection of Inter (LCM) Tighten Inter (LCM)
between ECM cable between ECM and LCM. cable connection
and LCM

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 12-3 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
11002 Internal Fault ADC SPI COMM
Analog to Digital Converter SPI Communication
System Severity Level 3
This fault is declared if the software is unable to communicate to the Analog-to-Digital Converters via the
SPI Bus within 20 msec.

Symptom Probable Cause Analysis Repair Solution


Communication Fault shutdown This fault may be reported with a Troubleshoot other faults
failure has occurred sequence series of faults as part of a shut- in the system.
between the A/D down sequence.
Converter and Main
Intermittent noise Our system is designed to be as Reboot system and
CPU
immune to noise as possible, attempt operation.
however, utility transients or other
events may cause intermittent
noise.
Grounding Incorrect grounding of the system Verify system is grounded
can lead to intermittent communi- per
cations problems within the installation instructions.
system.
ECM Control If this fault is reported every time Attempt an ECM Control
Board the system powers up, then the Board PM upload.
control board may have failed
components. Replace ECM Control
Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 12-4 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
11003 Internal Warning USR MSG INT
User Message Interrupt
System Severity Level 1
This fault is declared if the Start of Header (SOH) character is out of sequence in the communication
packet.

Symptom Probable Cause Analysis Repair Solution


RS-232 Message Poor connection Loose RS-232 cables can cause Ensure RS-232 cables
interrupted by Start characters to be dropped during are connected tightly and
of Header (SOH) transmission. not damaged.
character before End
Poor line quality Modem telephone line connec- Hang up and dial back.
of Message (EOM)
tion can be very unreliable.
character received.
Incorrect wiring Wiring on Capstone unit's RS-232 Correct wiring problem
connectors is according to the
specification for DTE. Use a null
modem cable when wiring from a
computer.
Transmitted data If the user programs communica- Update messages to
does not match tion software, verify that match protocol defined in
protocol characters are transmitted as Capstone's Open
specified by protocol. Communication Protocol
Specification.
User cable Cable carrying messages Dry and secure User
connection between UCB and ECM Control Cable at UCB and ECM
Board could be loose or Control Board. Replace if
damaged. damaged.
UCB Board UCB board could be damaged Replace UCB Board
causing signals to not make it
from the User Port connection to
the User Cable.
ECM Control ECM Control Board can have Attempt an ECM Control
Board damaged circuitry that causes it to Board PM upload.
not receive correct message data.
Replace ECM Control
Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 12-5 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
11004 Internal Warning USR MSG CSUM
User Message Checksum
System Severity Level 1
This fault is declared if the checksum value of the packet is incorrect.

Symptom Probable Cause Analysis Repair Solution


RS-232 Mes- Poor connection Loose RS-232 cables can Ensure RS-232 cables are
sage Checksum cause characters to be connected tightly and not
did not compute dropped during transmission. damaged.
correctly Checksum would not calcu-
late correctly if this occurred.
Poor line quality Modem telephone line connec- Hang up and dial back.
tion can be very unreliable
causing characters to be
dropped.
Incorrect wiring Wiring on Capstone unit's Correct wiring problem
RS-232 connectors is
according to the specification
for DTE. Use a null modem
cable when wiring from a
computer.
Transmitted data If the user programs communi- Update messages to match
does not match cation software, verify that protocol defined in Capstone's
protocol characters are transmitted as Open Communication Protocol
specified by protocol. Specification.
Incorrect Checksum of message Refer to Capstone's Open
Checksum received by the system does Communication Protocol
transmitted match the transmitted Specification for correct
Checksum. calculation of Checksum.
User cable Cable carrying messages Dry and secure User Cable at
connection between UCB and ECM UCB and ECM Control Board.
Control Board could be loose Replace if damaged.
or damaged.
UCB Board UCB board could be damaged Replace UCB Board
causing signals to not make it
from the User Port connection
to the User Cable.
ECM Control ECM Control Board can have Attempt an ECM Control Board
Board damaged circuitry that causes PM upload.
it to not receive correct
message data. Replace ECM Control Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 12-6 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
11006 Internal Warning MTN MSG INT
Maintenance Message Interrupt
System Severity Level 1
This fault is declared if the Start of Header (SOH) character is out of sequence in the communication
packet.

Symptom Probable Cause Analysis Repair Solution


RS-232 message Poor connection Loose RS-232 cables can cause Ensure RS-232 cables are
interrupted by Start characters to be dropped during connected tightly and not
of Header (SOH) transmission. damaged.
character before Poor line quality Modem telephone line connec- Hang up and dial back.
End of Message tion can be very unreliable.
(EOM) character
Incorrect wiring Wiring on Capstone unit's RS-232 Correct wiring problem
received.
connectors is according to the
specification for DTE. Use a null
modem cable when wiring from a
computer.
Transmitted data If the user programs communica- Update messages to match
does not match tion software, verify that charac- protocol defined in
protocol ters are transmitted as specified Capstone's Open Commu-
by protocol. nication Protocol Specifica-
tion.
Maintenance Cable carrying messages Dry and Secure Mainte-
cable connection between UCB and ECM Control nance Cable at UCB and
Board could be loose or J12 of ECM Control Board.
damaged. Replace if damaged.
UCB Board UCB board could be damaged Replace UCB Board
causing signals to not make it
from the Maintenance Port
connection to the Maintenance
Cable.
ECM Control ECM Control Board can have Attempt an ECM Control
Board damaged circuitry that causes it to Board PM upload.
not receive correct message data.
Replace ECM Control
Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 12-7 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
11007 Internal Warning MTN MSG CSUM
Maintenance Message Checksum
System Severity Level 1
This fault is declared if the checksum value of the packet is incorrect.

Symptom Probable Cause Analysis Repair Solution


RS-232 Mes- Poor connection Loose RS-232 cables can cause Ensure RS-232 cables are
sage Checksum characters to be dropped during connected tightly and not
did not compute transmission. Checksum would damaged.
correctly not calculate correctly if this
occurred.
Poor line quality Modem telephone line connec- Hang Up and Dial Back.
tion can be very unreliable caus-
ing characters to be dropped.
Incorrect wiring Wiring on Capstone unit's RS-232 Correct wiring problem
connectors is according to the
specification for DTE. Use a null
modem cable when wiring from a
computer.
Transmitted data If the user programs communica- Update messages to match
does not match tion software, verify that protocol defined in Cap-
protocol characters are transmitted as stone's Open Communica-
specified by protocol. tion Protocol
Specification.
Incorrect Check- Checksum of message received Refer to Capstone's Open
sum transmitted by the system does match the Communication Protocol
transmitted Checksum. Specification for correct
calculation of Checksum.
Maintenance cable Cable carrying messages Dry and Secure Mainte-
connection between UCB and ECM Control nance Cable at UCB and
Board could be loose or J12 of ECM Control Board.
damaged. Replace if damaged.
UCB Board UCB board could be damaged Replace UCB Board
causing signals to not make it
from the Maintenance Port
connection to the Maintenance
Cable.
ECM Control ECM Control Board can have Attempt an ECM Control
Board damaged circuitry that causes it to Board PM upload.
not receive correct message data.
Replace ECM Control
Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 12-8 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
11009 Internal Warning SPI BUS CSUM
SPI Bus Communication Checksum
System Severity Level 1
This fault is declared if the checksum value of the packet is incorrect.

Symptom Probable Cause Analysis Repair Solution


Checksum does Fault shutdown This fault may be reported with a Troubleshoot other faults
not match sequence series of faults as part of a shut- in the system.
between DSP down sequence. Faults can some-
and Main CPU. times occur that disable the DSP
and communications will stop to the
Main processor without being
reported
Intermittent noise Our system is designed to be as Reboot system and
immune to noise as possible, attempt operation.
however, utility transients or other
events may cause intermittent
noise
Grounding Incorrect grounding of the system Verify system is grounded
can lead to intermittent communica- per installation instruc-
tions problems within the system. tions.
Software A compatibility error will occur when Finishing uploading code
compatibility uploading software and the Main set to fix Software Com-
CPU does not match with a correct patibility Fault.
version of DSP software.
ECM Control If this fault is reported every time Attempt an ECM Control
Board/LCM Control the system powers up, then either Board PM upload.
Board. the ECM Control Board or LCM
Control Board may have failed. Replace ECM Control
Board.

Attempt a LCM Control


Board PM upload.

Replace LCM Control


Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 12-9 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
11010 Internal Warning SPI BUS TO
SPI Bus Communication Timeout
System Severity Level 1
This fault is declared if the SPI Bus times out within 20 msec.

Symptom Probable Cause Analysis Repair Solution


Main CPU does Fault shutdown This fault may be reported with a Troubleshoot other faults
not receive a sequence series of faults as part of a shutdown in the system.
response from sequence. Faults can sometimes
DSP within occur that disable the DSP and
expected length communications will stop to the Main
of time. processor without being reported
Intermittent noise Our system is designed to be as Reboot system and
immune to noise as possible, attempt operation.
however utility transients or other
events may cause intermittent noise
Grounding Incorrect grounding of the system Verify system is grounded
can lead to intermittent communica- per installation instruc-
tions problems within the system. tions.
Software A compatibility error will occur when Finish uploading code
Compatibility uploading software and the Main set to fix Software
CPU does not match with a correct Compatibility fault.
version of DSP software.
ECM Control If this fault is reported every time the Attempt an ECM Control
Board/ system powers up, then either the Board PM upload.
LCM Control ECM Control Board or LCM Control
Board. Board may have failed. Replace ECM Control
Board.

Attempt a LCM Control


Board PM upload.

Replace LCM Control


Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 12-10 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
11012 Internal Warning ITRA BUS CSUM
Intra Communication Checksum
System Severity Level 1
This fault is declared if the checksum value of the packet is incorrect.

Symptom Probable Cause Analysis Repair Solution


Checksum of Intra Grounding Incorrect grounding of the system Verify system is
Bus Message can lead to intermittent communica- grounded per
received from an tions problems within the system. Installation instructions.
Intra Device did not
Intra harness Intra harness carrying messages Dry and secure Intra
compute
connection between Intra Devices and ECM harness at all Intra
correctly.
Control Board could be loose or Devices and ECM
damaged. Control Board. Replace
if damaged.
Intra Device By removing one Intra Device from Replace Failed Intra
failed the system one at a time (i.e.,start by Device
unplugging the Display) and then
starting the system, determine which
device has the failure. Fault history
information from the Display or
RS-232 may identify the device that
caused the problem
ECM Control ECM Control Board can have Attempt an ECM Con-
Board damaged circuitry that prevents it trol Board PM upload.
from receiving correct message data.
Replace ECM Control
Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 12-11 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
11013 Internal Warning ITRA BUS TO
Intra Communication Timeout
System Severity Level 1
This fault is declared if the Intrabus times out.

Symptom Probable Cause Analysis Repair Solution


Intra Device did Grounding Incorrect grounding of the system Verify system is grounded
not respond to a can lead to intermittent communica- per installation instruc-
message within tions problems within the system. tions.
the expected
Intra harness Intra harness carrying messages Dry and Secure Intra
timeout period.
connection between Intra Devices and ECM harness at all Intra
Control Board could be loose or Devices and ECM
damaged. Control Board. Replace if
damaged.
Intra Device By removing one Intra Device from Replace Failed Intra
failed the system one at a time (i.e., start by Device
unplugging the Display) and then
starting the system, determine which
device has the failure. Fault history
information from the Display or
RS-232 may identify the device that
caused the problem.
ECM Control ECM Control Board can have Attempt an ECM Control
Board damaged circuitry that prevents it Board PM upload.
from receiving correct message data.
Replace ECM Control
Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 12-12 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
11016 Internal Warning ITER BUS TO
Inter Communication Timeout
System Severity Level 2
This fault is declared if the Interbus times out within five seconds.

Symptom Probable Cause Analysis Repair Solution


Unit does not receive Intermittent noise Our system is designed to be as Reboot system and
a command from immune to noise as possible, attempt operation.
Master Unit within however, utility transients or
timeout period after a other events may cause
start command is intermittent noise.
issued.
Grounding Incorrect grounding of the Verify system is grounded
system can lead to intermittent per installation instruc-
communications problems tions.
within the system.
Ethernet Ethernet harness is a Terminate Ethernet
termination continuous run of wire from one harness at ends.
unit to the next. Each unit at the
ends of the wire must have a
Ethernet terminator installed.
Ethernet BNC connections can become Make sure Ethernet
connection loose if disconnected and Connection between
connected multiple times. Water systems is dry and
also will intermittently short secure. Replace if
connections causing faults. damaged.
Inter harness Signals are carried from the Make sure Inter harness
connection User Connection Bay to the Connection between
ECM through the Inter harness. UCB and ECM are dry
Ensure BNC connections and and secure. Replace if
connections at ECM are dry, damaged.
secure, and not damaged.
Failed ECM If all connections appear to be Attempt an ECM Control
Control Board secure and not failed compo- Board PM upload.
nents are probably failed on
receiving ECM Control Board. Replace ECM Control
Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 12-13 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
11023 Internal Fault BATT ITRA COMM
Battery Intra Communication Error
System Severity Level 3
This fault is declared if the Intrabus communication to the battery fails within 20 msec.
Recommended Spare Parts
• Harness between BCM and ECM • BCM Power Board • BCM Control Board

Symptom Probable Cause Analysis Repair Solution


Main CPU receives Intra harness Signals are carried from the Make sure Intra
communication connection Battery Controller to the ECM harness connection
errors from the through the Intra harness. between Battery
Battery Controller Ensure connections at the ECM controller and ECM are
and Battery Controller are dry, dry and secure.
secure, and not damaged. Replace if damaged.
Battery Pack Signals are carried from the Make sure BCM PM
Personality Module Battery Controller PM to the harness connection
harness connection BCM through the Battery Pack between Battery
PM harness. Ensure connec- Controller and Battery
tions at the BCM and Battery Pack PM are dry and
Pack PM are dry, secure, and secure. Replace if
not damaged. damaged.
Battery Power Board BCM Personality Module does Program BCM PM.
Personality Module not contain correct data.
not programmed
Battery Pack BCM Personality Module does Program Battery Pack
Personality Module not contain correct data. PM
not programmed.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 12-14 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
11024 Internal Fault RS232 COMM TO
RS-232 Communication Time Out System
System Severity Level 3
This fault is used in HEV applications and is declared if there is no response on the RS-232 bus within 10
seconds.

Symptom Probable Cause Analysis Repair Solution


RS-232 commu- Command not HEV application software Transmit commands in
nication not transmitted in requires that a RS-232 com- appropriate time window.
received within timely manner mand be received every 10 sec-
Time Out period onds in order to avoid a
after Start com- shutdown. This is a safety fea-
mand issued on ture to ensure that communica-
HEV applications tions are not lost between the
main system computer and the
unit.
Poor connection Loose RS-232 cables can cause Ensure RS-232 cables are
characters to be dropped during connected tightly and are not
transmission. Checksum would damaged.
not calculate correctly if this
occurred.
Incorrect wiring Wiring on Capstone systems is Correct the wiring problem.
RS-232 connectors is performed
in accordance with DTE specifi-
cations. Therefore, a null
modem cable must be used
when extending wiring from a
computer.
Transmitted data If the user programs communi- Contact Capstone Technical
does not match cation software, verify that char- Support in order to update
protocol acters are transmitted as messages to match protocol
specified by the protocol defined in Capstone’s Open
Communication Protocol
Specification.
Incorrect check- Checksum of message received Contact Capstone Technical
sum transmitted by the system does not match Support for information
the transmitted checksum regarding Capstone’s Open
Communication Protocol
Specification.
Maintenance or Cable carrying messages Dry and secure mainte-
user cable connec- between UCB and DPC could nance or user cable at UCB
tion be loose or damaged and DPC. Replace if dam-
aged.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 12-15 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
UCB Board UCB Board could be damaged Replace UCB Board
causing signals to not pass from
the Maintenance port connec-
tion to the Maintenance cable or
from the user port connection to
the user cable.
ECM Control ECM Control Board can contain Replace ECM Control Board
Board damaged circuitry that prevents
it from receiving the correct
message data

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 12-16 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
11025 Internal Fault UCB COMM TO
UCB Communication Timeout
System Severity Level 3
This fault is reported when communication to the UCB fails within five seconds.

Symptom Probable Cause Analysis Repair Solution


Faulty UCB Initialization errors Failure to communicate with Attempt to re-boot.
communication with Intra Devices Intra Devices
Intra harness Check connections from ECM Make sure connections
connections Control Board to UCB. between ECM Control Board
and UCB are dry and secure.
Replace if damaged.
SA System - Check SA 12V battery voltage in Recharge or replace the
Battery Voltage the UCB. 12V Battery
Grounding errors Incorrect grounding can lead to Verify and correct grounding
intermittent communication. errors
Faulty UCB UCB needs replacing Replace UCB
Faulty ECM ECM Control Board needs Attempt an ECM Control
Control Board replacing Board PM upload.

Replace ECM Control Board.

11026 Internal Warning ITER IM COMM


Inter Inverter Master Communication Error
System Severity Level 2
This fault is declared on active systems that do not receive 10B2 communication from the Inverter master
system within five seconds.

Symptom Probable Cause Analysis Repair Solution


Faulty Inverter Loose harness Verify harness connections Tighten harness
Master communi- connections to/from each UCB in MultiPac connections.
cation
Failed harness 10B2 harness has failed Replace faulty harness.
Failed UCB UCB must be replaced Replace UCB.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 12-17 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
SERIES 12000 FAULT CODES
Batter y Device Faults
Overview
Series 12000 fault codes relate to battery device faults. The following table shows the fault number, fault bit
number, fault description, system severity level (SSL), isolation message, and comment for each fault
code. Troubleshooting procedures follow the table.

Fault No *Bit No Fault Description SSL Isolation Message Comment


----- 31 STOP ----- -----
12000 30 BATT DC OV 5 Internal Fault
12001 29 BATT OVER VOLT 5 Internal Fault
12002 28 BATT UNDR VOLT 5 Internal Fault
12003 27 BATT OC A 5 Internal Fault
12004 26 BATT OC B 5 Internal Fault
12005 25 BATT OC C 5 Internal Fault
12006 24 BATT IPM 5 Internal Fault
12007 23 BATT PRECHARGE 5 Internal Fault
12008 22 BATT MAIN CONT 5 Internal Fault
12009 21 BATT ESTOP 6 Internal Fault
12010 20 BATT OVER TEMP 5 Internal Fault
12011 19 BATT TEMP OP 5 Internal Fault
12012 18 BATT TEMP SH 5 Internal Fault
12013 17 BATT PM OP 5 Internal Fault
12014 16 BATT PM SH 5 Internal Fault
12015 15 BATT HTSNK OT 5 Internal Fault
12016 14 BATT HTSNK OP 5 Internal Fault Not Used
12017 13 BATT HTSNK SH 5 Internal Fault Not Used
12018 12 BATT BOARD OT 5 Internal Fault
12019 11 BATT BOARD OP 5 Internal Fault
12020 10 BATT BOARD SH 5 Internal Fault
12021 5 BATT SPI COM 2 Internal Warning
12022 4 BATT INTRA COM 2 Internal Warning
12023 3 BATT ADC ACC 3 Internal Fault
12024 2 BATT ADC CONV 5 Internal Fault
12025 1 BATT CSUM 7 Internal Fault
12026 0 BATT RAM FAIL 7 Internal Fault
12027 None BATT BRKR OP 2 Internal Warning Not Used
12028 9 BATT LOW VOLT 5 Internal Fault

Each bit is set when the corresponding fault is active. Bits 8, 7, and 6 are not assigned at
*NOTE
the present time.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 13-1 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
12000 Internal Fault BATT DC OV
Battery DC Bus Overvoltage
System Severity Level 5
In the Battery Control Module (BCM), the DC bus capacitors limit the maximum achievable DC bus voltage.
To protect these components from failure, the software declares this fault condition and shuts down the
system when the DC bus voltage input exceeds the DC Bus Overvoltage for any one sample.
Software trip point = 885V Hardware trip point = 900V Trip time: Instantaneous (<1ms).

Symptom Probable Cause Analysis Repair Solution


DC Bus Voltage Open/loose Check the voltage sense line Tighten cable
input exceeds the connections connector is tight from J3 on the connections
DC Bus Overvolt- BCM Control Board to J1 on the
age limit. BCM Power Board.
The default value of Make sure that the BCM PM is Re-program the BCM
the DC Bus Over- programmed properly, and it is PM
voltage limit is wrongly supported by the installed BCM
set. control software.
Faulty BCM Control Circuitry on BCM Control Board has Attempt a BCM PM
Board failed upload.

Replace BCM Control


Board.
Faulty BCM Power Circuitry on BCM Power Board has Attempt a BCM PM
Board failed upload.

Replace BCM Power


Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 13-2 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
12001 Internal Fault BATT OVER VOLT
Battery Overvoltage
System Severity Level 5
Batteries are very sensitive to overvoltage since they lose electrolyte through gassing if subjected to
prolonged overvoltage. The software declares a battery overvoltage fault when the measured value of the
battery voltage exceeds the maximum voltage value stored in the Battery Personality Module, in any
control cycle.
Software trip level: Temperature dependent (decreases with temperature). For example 389.5V (at 0 °C),
370.4V (at 25 °C), and 359.2 (at 50 °C).
Hardware trip: None
Trip time: When overvoltage integral = 328Vs. For example, 1V of overvoltage takes 328s, 10V of over-
voltage takes 32.8s.

Symptom Probable Cause Analysis Repair Solution


Either the filtered Disconnection of the This fault provides a protection Reboot the system to
Battery Voltage exceeds battery pack from to the Battery Control Module clear the fault.
the Battery Overvoltage the BCM 25.4V power supply.
limit, or the hardware
Open/loose Check the voltage sense line Tighten cable
has detected a Battery
connections connector is tight from J3 on connections
Overvoltage condition.
the BCM Control Board to J1
on the BCM Power Board.
The parameters Make sure that the BCM PM Re-program the BCM
used to detect the and battery pack PM are PM and Battery Pack
Battery Overvoltage programmed properly, and PM.
fault is set wrongly. they are supported by the
installed BCM control
software.
Faulty BCM Control Circuitry on BCM Control Attempt a BCM PM
Board Board has failed upload.

Replace BCM Control


Board.
Faulty BCM Power Circuitry on BCM Power Board Attempt a BCM PM
Board has failed upload.

Replace BCM Power


Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 13-3 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
12002 Internal Fault BATT UNDR VOLT
Battery Undervoltage
System Severity Level 5
The software declares a battery undervoltage fault when the measured value of the battery voltage falls
below the minimum voltage value stored in the Battery Personality Module, in any control cycle.
Trip level: Start trip level = 216V. Operating trip level = 216V.
Trip time: When undervoltage integral = 328Vs. For example, 1V undervoltage takes 328s, 10V of under-
voltage takes 32.8s.

Symptom Probable Cause Analysis Repair Solution


The filtered Bat- Weak Battery Check the battery voltage and Charge the battery.
tery Voltage falls state-of-charge
below the Battery Open/loose Check the voltage sense line Tighten cable
Low Voltage limit. connections connector is tight from J3 on the connections
BCM Control Board to J1 on the
BCM Power Board.
The parameters used to Make sure that the BCM PM Re-program the BCM
detect the Battery and battery pack PM are PM and Battery Pack
undervoltage fault is set programmed properly, and they PM.
wrongly. are supported by the installed
BCM control software.
Faulty BCM Control Circuitry on BCM Control Board Attempt a BCM PM
Board has failed upload.

Replace BCM Control


Board.
Faulty BCM Power Circuitry on BCM Power Board Attempt a BCM PM
Board has failed upload.

Replace BCM Power


Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 13-4 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
12003 Internal Fault BATT OC A
Leg A Overcurrent
System Severity Level 5
Overcurrent protection prevents application of excessive stress to the Intelligent Power Module (IPM). The
software declares a Leg Overcurrent fault when Leg A current inputs exceed the Leg Overcurrent for any
one sample.
Trip level = 150A. Trip time = Instantaneous (<100µs).

Symptom Probable Cause Analysis Repair Solution


Leg A Current The default value of the Make sure that the BCM PM is Re-program the BCM
exceeds the Leg Leg Overcurrent limit is programmed properly, and it is PM.
Overcurrent limit. not set supported by the installed BCM
correctly. control software.
Faulty BCM Power Circuitry on BCM Power Board Attempt a BCM PM
Board has failed upload.

Replace BCM Power


Board.

12004 Internal Fault BATT OC B


Leg B Overcurrent
System Severity Level 5
Overcurrent protection prevents application of excessive stress to the Intelligent Power Module (IPM). The
software declares a Leg Overcurrent fault when Leg B current inputs exceed the Leg Overcurrent for any
one sample.
Trip level = 150A. Trip time = Instantaneous (<100µs).

Symptom Probable Cause Analysis Repair Solution


Leg B Current The default value of Make sure that the BCM PM is Re-program the BCM
exceeds the Leg the Leg Overcurrent programmed properly, and it is PM.
Overcurrent limit. limit is not set supported by the installed BCM
correctly. control software.
Faulty BCM Power Circuitry on BCM Power Board Attempt a BCM PM
Board has failed upload.

Replace BCM Power


Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 13-5 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
12005 Internal Fault BATT OC C
Leg C Overcurrent
System Severity Level 5
Overcurrent protection prevents application of excessive stress to the Intelligent Power Module (IPM). The
software declares a Leg Overcurrent fault when Leg C current inputs exceed the Leg Overcurrent for any
one sample.
Trip level = 150A. Trip time = Instantaneous (<100µs).

Symptom Probable Cause Analysis Repair Solution


Leg C Current The default value of Make sure that the BCM PM is Re-program the BCM
exceeds the Leg the Leg Overcurrent programmed properly, and it is PM.
Overcurrent limit. limit is not set supported by the installed BCM
correctly. control software.
Faulty BCM Power Circuitry on BCM Power Board Attempt a BCM PM
Board has failed upload.

Replace BCM Power


Board.

12006 Internal Fault BATT IPM


Battery Intelligent Power Module (IPM)
System Severity Level 5
Hardware circuit protection is provided in the Intelligent Power Module (IPM) to detect overcurrent,
undervoltage, and overtemperature conditions. These signals are logically ORed in hardware resulting in a
single logic signal to the software. Logic level (1) indicates that the module is operating correctly. The
software declares an IPM fault when this signal is at logic level (0).
Trip level = 350A. Trip time = Instantaneous (<2µs).

Symptom Probable Cause Analysis Repair Solution


The IPM device has Transient caused This could happen in some tran- Re-boot the system.
detected an Over- by ECM/LCM sients caused by either ECM/
current, Undervoltage, faults. LCM faults or grid/load faults.
or Overtemperature Ribbon cable Verify the ribbon cable Fix the cable problem
condition. connection connection is tight from BCM
Control Board to IGBT Module.
Faulty BCM Power Circuitry on BCM Power Board Attempt a BCM PM
Board has failed upload.

Replace BCM Power


Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 13-6 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
12007 Internal Fault BATT PRECHARGE
Battery Precharge Failed
System Severity Level 5
The software declares a Precharge Failed fault if the ratio of DC bus voltage to Battery voltage does not
exceed 90%, within 2.5 seconds after the precharge contactor was commanded closed.

Symptom Probable Cause Analysis Repair Solution


The ratio of DC Bus Error in cable Check connections of the DC bus Fix connection error.
Voltage to Battery connections lines. Check connections from J7
Voltage does not between the BCM on the BCM Control Board to the
exceed a predeter- and the ECM. Contactor.
mined value within the Short circuit Check if the DC bus capacitors Replace:
period after the Pre- condition exists on and IGBT modules of the ECM/ ECM Power Board.
charge Contactor was the DC bus. LCM are in good condition. LCM Power Board.
commanded closed.
Precharge Precharge resistor must be Replace Precharge
Resistor is burned replaced. Resistor.
(Earlier model
MicroTurbines) Charge the battery.
Check IGBT Modules and Replace parts as
Contactor for shorts. necessary
Precharge Circuit Check Precharge Circuit in the Follow instructions
in UCB failed High Voltage DC section in UCB. under: Check Pre-
(Later model Refer to instructions in the section charge Circuit Inside
MicroTurbines) entitled Troubleshooting a Micro- UCB (If Installed).
Turbine that Does Not Wake Up.
Faulty BCM Power Circuitry on BCM Power Board Attempt a BCM PM
Board has failed upload.

Replace BCM Power


Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 13-7 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
12008 Internal Fault BATT MAIN CONT
Battery Main Contactor - Solenoid Drive Failed
System Severity Level 5
This fault is declared when a solenoid driver fails. This is the ORed together status feedback lines from all
high-side driver devices. In the BCM, these are the contactor driver and the fan status signals.
Trip time = 30 seconds

Symptom Probable Cause Analysis Repair Solution


Hardware indicated that Weak Battery Check the battery voltage and Charge the battery.
at least one of the State of Charge.
Solenoid Drives on the
Faulty BCM Power Circuitry on BCM Power Board Attempt a BCM PM
BCM Power Board
Board has failed upload.
failed.
Replace BCM Power
Board.

12009 Internal Fault BATT ESTOP


Battery Emergency Stop (E-Stop)
System Severity Level 6
This fault is declared when the Emergency Stop switch is activated. Trip time: Instantaneous.

Symptom Probable Cause Analysis Repair Solution


Emergency Stop is Emergency Stop Analyze other reported faults to After the problem is
active signal is asserted. determine the true cause of the resolved, cycle power to
emergency stop. system to clear the fault.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 13-8 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
12010 Internal Fault BATT OVER TEMP
Battery Overtemperature
System Severity Level 5
Battery lifetime is reduced as the operating temperature increases. Above some temperature, this effect
becomes so significant that it is no longer worthwhile to operate the battery. Software declares a Battery
Overtemperature fault when the measured battery temperature from Battery IGBT exceeds the Battery
Overtemperature value, for any one sample period.
Trip level = 65 °C (Battery Temperature).
Trip time = No delay used, but measurement filtered with a bandwidth of 1Hz.

Symptom Probable Cause Analysis Repair Solution


The measured and Debris or water in Clean the BCM Controller Clean the BCM
filtered Battery package. Controller
temperature Check the cable connection Ensure proper
exceeds the Battery between Battery Pack and connections
Overtemperature Connector J4 of the BCM Control
limit. Board.
Check connections to the BCM Make sure
Control Board and BCM IGBT. connections are tight.
The Battery Over- Make sure that the BCM Battery Re-program:
temperature limit is PM is programmed properly, and BCM PM
set wrongly it is supported by the installed Battery Pack PM
BCM control software.
Faulty BCM Control Circuitry on BCM Control Board Attempt a BCM PM
Board has failed upload.

Replace BCM Control


Board.
Faulty Battery Battery Pack needs replacing. Attempt a Battery
Personality Module Pack PM upload.
temperature sensor
Replace Battery Pack.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 13-9 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
12011 Internal Fault BATT TEMP OP
Battery Thermistor Open Failure
System Severity Level 5
The software declares a Battery Thermistor Open fault when the measured battery temperature from
battery thermistor is less than the Battery Open parameter, for any sample period.
Trip level = -50 °C Trip time = No delay used, but measurement filtered with a bandwidth of 1Hz.

Symptom Probable Cause Analysis Repair Solution


The BCM DSP has Open/loose connection Check the connection of the Tighten cable
detected the open cable between Battery Pack connections
circuit condition of and the Port J4 of the BCM
the Battery Control Board.
Thermistor.
The assumed open Make sure that the BCM Re-program:
temperature for the Battery PM is programmed BCM PM
Battery Thermistor is set properly, and it is supported Battery Pack PM
wrongly. by the installed BCM control
software.
Faulty Battery Thermistor Battery Pack needs Attempt a Battery
replacing. Pack PM upload.

Replace Battery Pack.


Faulty BCM Control Circuitry on BCM Control Attempt a BCM PM
Board Board has failed upload.

Replace BCM Control


Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 13-10 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
12012 Internal Fault BATT TEMP SH
Battery Thermistor Short Failure
System Severity Level 5
The software declares a Battery Thermistor Short fault, when the measured battery temperature from
battery thermistor exceeds the Battery Short parameter, for any sample period.
Trip level = 100 °C Trip time = No delay used, but measurement filtered with a bandwidth of 1Hz.

Symptom Probable Cause Analysis Repair Solution


The BCM DSP has Debris or water in Clean the BCM Controller. Clean the BCM
detected the short package. Check the connection of the Controller
circuit condition of cable between Battery Pack and
the Battery Thermis- the Port J4 of the BCM Control
tor. Board.
The assumed short Make sure that the Battery Pack Re-program the
temperature for the PM is programmed properly, Battery Pack PM.
Battery Thermistor is and it is supported by the
set wrongly. installed BCM control software.
Faulty Battery Battery Pack needs replacing. Attempt a Battery
Thermistor Pack PM upload.

Replace Battery Pack.


Faulty BCM Control Circuitry on BCM Control Board Attempt a BCM PM
Board has failed upload.

Replace BCM Control


Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 13-11 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
12013 Internal Fault BATT PM OP
Battery PM Temperature Sensor Open Failure
System Severity Level 5
The software declares this fault when the measured battery temperature from the battery Personality
Module is less than the Battery Open parameter, for any sample period.
Trip level = No Battery PM temperature sensor.
Trip time = No Battery PM temperature sensor.

Symptom Probable Cause Analysis Repair Solution


The BCM DSP has Open/loose Check the connection of the Tighten cable
detected the open connection cable between Battery Pack connections
circuit condition of and the Port J4 of the BCM
the Battery Person- Control Board.
ality Module temper-
The assumed open Make sure that the Battery Re-program the
ature sensor.
temperature for the Pack PM is programmed Battery Pack PM.
Battery Personality properly, and it is supported by
Module Temperature the installed BCM control
Sensor is set wrongly. software.
Faulty Battery Battery Pack needs replacing. Attempt a Battery
Personality Module Pack PM upload.
Temperature Sensor
Replace Battery Pack.
Faulty BCM Control Circuitry on BCM Control Attempt a BCM PM
Board Board has failed upload.

Replace BCM Control


Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 13-12 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
12014 Internal Fault BATT PM SH
Battery Personality Module Temperature Short
System Severity Level 5
The software declares this fault when the measured battery temperature from the battery Personality
Module exceeds the Battery Short parameter, for any sample period.
Trip level = No Battery PM temperature sensor.
Trip time = No Battery PM temperature sensor.

Symptom Probable Cause Analysis Repair Solution


The BCM DSP has Debris or water in Clean the BCM Controller. Clean the BCM
detected the short package. Check the connection of the Controller
circuit condition of the cable between Battery Pack
Battery Personality and the Port J4 of the BCM
Module temperature Control Board.
sensor.
The assumed short Make sure that the Battery Re-program the
temperature for the Pack PM is programmed Battery Pack PM.
Battery Personality properly, and it is supported
Module temperature by the installed BCM control
sensor is set wrongly. software.
Faulty Battery Battery Pack needs Attempt a Battery
Personality Module tem- replacing. Pack PM update.
perature sensor
Replace Battery Pack
Faulty BCM Control Circuitry on BCM Control Attempt a BCM PM
Board Board has failed upload.

Replace BCM Control


Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 13-13 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
12015 Internal Fault BATT HTSNK OT
Battery Heat Sink Overtemperature
System Severity Level 5
The rated power output for the Battery Intelligent Power Module (IPM) reduces as the operating
temperature increases. The software declares a Battery Heat Sink Overtemperature fault when the
measured heat sink temperature exceeds the Heat Sink Overtemperature parameter value, for any sample
period.
Trip level = 110 °C (Battery Temperature).
Trip time = No delay used, but measurement filtered with a bandwidth of 1Hz.

Symptom Probable Cause Analysis Repair Solution


The low-pass fil- Debris or water in Check the BCM Controller is Clean the BCM
tered heat sink tem- package. clean. Check related cables and Controller
perature exceeds make sure that they are in good
the Heat Sink Over- condition.
temperature setting.
Open/Loose Check the cable connections Fix any loose or Faulty
Connection related to the cooling fans. connection.
The Cooling fan is Inspect the cooling fan of the Fix any problem
failed or the cooling BCM Controller. Make sure that relating to the cooling
airflow is blocked. it is working properly. Check if fans and cooling air
the cooling airflow is blocked. low.
The default value of Make sure that the BCM PM is Re-program the BCM
the Heat Sink Over- programmed properly, and it is PM.
temperature limit is set supported by the installed BCM
wrongly. Control Software.
Faulty BCM Fan BCM Fan Inverter Board needs Replace BCM Fan
Inverter Board replacing. Inverter.
Faulty BCM Control Circuitry on BCM Control Board Attempt a BCM PM
Board has failed upload.

Replace BCM Control


Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 13-14 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
12018 Internal Fault BATT BOARD OT
Battery Board Thermistor Overtemperature
System Severity Level 5
The components on the circuit board have a specific maximum temperature rating. Above this temperature
the behavior of the control circuits can no longer be considered predictable.
The software declares a board overtemperature fault, when the measured temperature from the board
exceeds the board Overtemperature setting, for any sample period.
Trip level = 90 °C (Battery Temperature).
Trip time = No delay used, but measurement filtered with a bandwidth of 1Hz.

Symptom Probable Cause Analysis Repair Solution


The low-pass filtered Open/loose Check the cable connections Fix any loose or Faulty
circuit board tempera- connection related the vent fan of the connection.
ture exceeds the board BCM Controller.
Overtemperature
The vent fan is failed Inspect the vent fan of the Fix any problem
setting.
or the cooling air- BCM Controller, make sure relating to the vent fan
flow is blocked. that it is working properly. and cooling airflow.
Check if the cooling airflow
is blocked.
The default value of Make sure that the BCM PM Re-program the BCM
the board Over- is programmed properly, and it PM.
temperature limit is is supported by the installed
set wrongly. BCM control software.
Faulty BCM Fan BCM Fan Inverter Board Replace BCM Fan
Inverter Board needs replacing. Inverter.
Faulty BCM Control Circuitry on BCM Control Attempt a BCM PM
Board Board has failed upload.

Replace BCM Control


Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 13-15 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
12019 Internal Fault BATT BOARD OP
Battery Board Thermistor Open Failure
System Severity Level 5
The software declares a board Thermistor Open fault, when the measured board temperature is less than
the Battery Control Open parameter value, for any sample period.
Trip level = -100 °C (Battery Temperature).
Trip time = No delay used, but measurement filtered with a bandwidth of 1Hz.

Symptom Probable Cause Analysis Repair Solution


The BCM DSP has The assumed open Make sure that the BCM PM is Re-program the BCM
detected the open temperature for the programmed properly, and it is PM.
circuit condition of the circuit board tempera- supported by the installed
BCM Control Board ture sensor is set BCM control software.
Thermistor. wrongly.
Faulty BCM Control Circuitry on BCM Control Attempt a BCM PM
Board Board has failed upload.

Replace BCM Control


Board.

12020 Internal Fault BATT BOARD SH


Battery Board Thermistor Short Failure
System Severity Level 5
The software declares a board Thermistor Short fault, when the measured board temperature exceeds the
Battery Control Short parameter value, for any sample period.
Trip level = 150 °C (Battery Temperature).
Trip time = No delay used, but measurement filtered with a bandwidth of 1Hz.

Symptom Probable Cause Analysis Repair Solution


The BCM DSP has Debris or water in Check the BCM Controller is Clean the BCM
detected the short package. clean. Controller
circuit condition of the
The assumed short Make sure that the BCM PM is Re-program the BCM
BCM Control Board
temperature for the programmed properly, and it is PM.
Thermistor.
circuit board tempera- supported by the installed
ture sensor is set BCM control software.
wrongly.
Faulty BCM Control Circuitry on BCM Control Attempt a BCM PM
Board Board has failed upload.

Replace BCM Control


Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 13-16 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
12021 Internal Warning BATT SPI COM
Loss of Battery SPI Communication
System Severity Level 2
The Battery Control Module communicates with the Battery Personality Module via the SPI bus. Packets
are transmitted from the Battery Control Module DSP at a fixed rate, verifying the link is active. The
software declares a loss of processor communication fault when the write verify failure counter reaches
100. This counter is incremented for every failed write to a personality module and decremented for every
successful write.

Symptom Probable Cause Analysis Repair Solution


The Battery PM Open/loose Check the cable connection Tighten cable
Verification Writes Fail- connection between the BCM Control connections
ure Counter reaches 100. Board and the battery pack.
Faulty BCM Control Circuitry on BCM Control Attempt a BCM PM
Board Board has failed upload.

Replace BCM Control


Board.
Faulty Battery Pack Battery Pack needs Attempt a Battery
Module. replacing. Pack PM upload.

Replace Battery Pack.

12022 Internal Warning BATT INTRA COM


Loss of Battery Intra-DSP Communications
System Severity Level 2
The main CPU in the Digital Power Controller (DPC), transmits commands to and receives data from the
DSP in the Battery Control Module, via the RS-485 communication link. Packets are transmitted from the
main CPU at a fixed rate, verifying the link is active. The Battery Control software declares a fault when a
new data packet is not received within 90 minutes if the battery is in the power-up, asleep, idle or fault
states, or within 15 seconds if the battery is in any other state.

Symptom Probable Cause Analysis Repair Solution


BCM DSP has detected Open/loose Check the connection of Intra Tighten cable
the loss of communica- connection Bus cables. connections
tion between the BCM
and Main CPU.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 13-17 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
12023 Internal Fault BATT ADC ACC
Battery Analog/Digital Conversion Accuracy Fault
System Severity Level 3
The analog-to-digital (A/D) converters can report inaccurate feedback values when the A/D reference
voltage is incorrect. To verify accuracy, a reference voltage signal (VREF/2) is fed back into an A/D
channel. The software declares an A/D Accuracy fault when the reference voltage is outside 2.5V ± 5%. In
addition, the software declares an A/D Accuracy fault when the calibration routine fails on timeout.
Trip reference error trip level = ± 5%.
Trip time = No delay used, but measurement filtered with a bandwidth of 1Hz.
A/D calibration (during start) maximum current sensor offset level = 25A.

Symptom Probable Cause Analysis Repair Solution


The reference voltage System is not initialized Try to reboot the system. Reboot the
of the A/D conversion is properly. system.
not accurate enough.
Faulty BCM Control Circuitry on BCM Control Attempt a BCM PM
Board Board has failed upload.

Replace BCM Control


Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 13-18 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
12024 Internal Fault BATT ADC CONV
Battery Analog/Digital Conversion Failed
System Severity Level 5
The analog-to-digital (A/D) converters can cause software flow control errors when a conversion does not
occur in the correct amount of time (part of software design). The software declares an A/D Fail to Convert
fault when the conversion is not completed.

NOTE This error is a function of software timing only and should not happen on a fielded unit.

Symptom Probable Cause Analysis Repair Solution


Analog-to-digital The A/D conversions The control software may Update the control
(A/D) conversion do not finish within the contain bugs. Check if there is software.
failed expected time newer version of control
software released.
A/D conversion The control software may Update the control
overruns occurred. contain bugs. Check if there is software.
newer version of control
software released.
System is not initialized The system needs rebooting. Reboot the system.
properly.
Faulty BCM Control Circuitry on BCM Control Board Attempt a BCM PM
Board has failed upload.

Replace BCM Control


Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 13-19 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
12025 Internal Fault BATT CSUM
Battery DSP Control Software Checksum Error
System Severity Level 7
A software checksum is stored in programming the memory space to verify the program in the memory
device is correct and not altered. Often downloaded programs can have memory locations altered when
the memory device becomes old, affected by abnormal electrical signals, or changed by incorrect write
operation. On power-up, this checksum is re-verified.
The software declares a checksum test fault if it detects that the program in the memory device is not
correct or has been altered. In addition, this fault is reported if any of the BCM or battery PM data
structures fail the checksum test.

Symptom Probable Cause Analysis Repair Solution


BCM DSP Control Previous upload of Try to upload the BCM DSP Upload the BCM DSP
Software contains the BCM DSP software again. Make sure that the software again.
wrong Checksum software was not right DSP CRC file is used and the
value successfully done. upload process is finished
completely.
Abnormal electrical Check if all the connectors are Connect the BCM
signals exist on the properly connected. Control Board
BCM Control Board. correctly.
System is not The system needs rebooting. Reboot the system.
initialized properly
Faulty BCM Control Circuitry on BCM Control Board has Attempt a BCM PM
Board failed upload.

Replace BCM Control


Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 13-20 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
12026 Internal Fault BATT RAM FAIL
BCM DSP RAM Test Failed
System Severity Level 7
RAM memory devices have been known to fail due to weaknesses incurred through age and abnormal
electrical signals. To prevent software from storing data in a RAM location that may be volatile, an integrity
check is performed. Incorrect read back verification on any memory location causes the software to
declare a RAM test failure.

Symptom Probable Cause Analysis Repair Solution


The Power-On- Abnormal electrical Check if all the connectors Connect the BCM
Self-Test (POST) signals exist on the are properly connected. Control Board correctly.
for the RAM failed BCM Control Board.
System is not initial- The system needs Reboot the system.
ized properly. rebooting.
Faulty BCM Control Circuitry on BCM Control Attempt a BCM PM upload.
Board Board has failed
Replace BCM Control
Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 13-21 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
12028 Internal Fault BATT LOW VOLT
Battery Low Voltage
System Severity Level 5
This fault is reported from BCM DSP if the Battery Pack voltage drops to 240 Volts for 20 seconds.

Symptom Probable Cause Analysis Repair Solution


Battery voltage System is over- Application is undersized for the Reduce load demand or
falls below mini- loaded load add another MicroTurbine in
mum operating MultiPac configuration
voltage. Weak battery Check the battery voltage and Charge the battery.
state-of-charge
Open/loose Check that the voltage sense Tighten cable connections
connections line connector is tight from J3 on
the BCM Control Board to J1 on
the BCM Power Board.
Faulty BCM Circuitry on BCM Control Board Attempt a BCM PM upload.
Control Board has failed
Replace BCM Control Board.
Faulty BCM Circuitry on BCM Power Board Attempt a BCM PM upload.
Power Board has failed
Replace BCM Power Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 13-22 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
SERIES 16000 FAULT CODES
LFC Fuel Faults

Overview
Series 16000 fault codes are assigned to communications faults. The following table shows the fault
number, fault description, system severity level (SSL), isolation message, and comment for each fault.
The troubleshooting procedure for each message follows the table.

Fault No Fault Description SSL Isolation Message Comment


16000 PMP NOT PRIMED 3 Fuel Fault Not Used
16001 FAIL TO PRIME 3 Fuel Fault Not Used
16002 LF DRNTNK LVL 2 Fuel Warning Not Used
16003 LF DRNTNK FULL 6 E-Stop Fault Not Used
16004 LF FAIL LINFIL 3 Fuel Fault Not Used
16005 FAIL TO DRAIN 3 Fuel Fault Not Used
16006 LF FUEL SOL 3 Fuel Fault
16007 LF DRAIN SOL 3 Fuel Fault Not Used
16008 LF PURGE SOL 3 Fuel Fault Not Used
16009 LF STRTAIR SOL 3 FuelFault Not Used
16010 LF BRD OTMP 3 Fuel Fault
16011 LF BRDTMP SENS 3 Fuel Fault
16012 LF COMM TO 3 Fuel Fault
16013 LF XDUCER OP 3 Fuel Fault
16014 LF XDUCER SH 3 Fuel Fault
16015 LF INJ CLGD 2 Fuel Warning Not Used
16016 LF PUMP WORN 2 Fuel Warning Not Used
16017 LF LINE LEAK 2 Fuel Warning Not Used
16018 LF INJ 1 CLGD 2 Fuel Warning Not Used
16019 LF INJ 2 CLGD 2 Fuel Warning Not Used
16020 LF INJ 3 CLGD 2 Fuel Warning Not Used
16021 LF MLT INJ CLG 3 Fuel Fault Not Used
16022 LF PMP FDBK 2 Fuel Warning

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 14-1 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
16006 Fuel Fault LF FUEL SOL
Liquid Fuel Solenoid Failure
System Severity Level 3
This fault is reported when hardware detects that the circuit is not driving the specified solenoid properly
(open when commanded closed).

Symptom Probable Cause Analysis Repair Solution


Solenoid driver fail- Harness failure Harness connection may have come Tighten solenoid har-
ure for any one of loose. ness connection
the various valve In humid environments, tempera- Dry harness. Replace
or injector sole- tures near the microturbine can reach the harness if damage is
noids of the LFC dew point. Water in the back of the detected.
connector can short the control wires.
Specific solenoid Check voltage at the specific valve or Replace the faulty sole-
failure injector solenoid noid
LFC failure Driver circuits on LFC may be dam- Replace LFC
aged.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 14-2 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
16010 Fuel Fault LF BRD OTMP
Liquid Fuel Board Overtemperature
System Severity Level 3
This fault is reported when the LFC board temperature exceeds 181 °F.

Symptom Probable Cause Analysis Repair Solution


LFC board Excessive loads Verify ambient temperature is within Adjust ambient tempera-
declares over range. ture environment.
temperature Check air filter and cleanliness of micro- Replace air filter.
turbine electronics.
Heavy loads on LFC may cause LFC Replace LFC.
board to heat up. Loads on solenoids
may be excessive.

16011 Fuel Fault LF BRDTMP SENS


Liquid Fuel Board Temperature Sensor
System Severity Level 3
This fault is reported when the software detects that the LFC board thermistor is open or shorted.

Symptom Probable Cause Analysis Repair Solution


Board temperature LFC failure Thermistor circuitry on LFC may be dam- Replace LFC.
reading out of range aged.

16012 Fuel Fault LF COMM TO


Liquid Fuel Board Communication Timeout
System Severity Level 3
This fault is reported if the main processor does not communicate with the LFC.

Symptom Probable Cause Analysis Repair Solution


Lack of Main Harness loose or Verify electrical connections. INTRA har- Secure harness con-
processor – LFC faulty ness connector W102 may have been nections.
communication disconnected or improperly connected.
Check harness for water or physical Replace harness.
damage.
LFC failure Communication circuitry on LFC may be Replace LFC.
damaged.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 14-3 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
16013 Fuel Fault LF XDUCER OP
Liquid Fuel Pressure Transducer Open
System Severity Level 3
This fault is reported when the liquid fuel pressure transducer reads above 676 kPag (98 psig).

Symptom Probable Cause Analysis Repair Solution


High pressure Wrong software Make sure system has the latest soft- Load the latest software.
transducer fault ware.
LF pressure trans- Bad wiring or defective pressure Replace LF pressure
ducer failure transducer can cause an open (high) transducer.
reading.
Harness loose or Verify electrical connectivity. Harness Secure harness connec-
faulty may have been disconnected or tion.
improperly connected.
Check pressure harness for water or Replace harness.
physical damage.
Clogged fuel injec- Fuel lines may be clogged. Clean fuel lines.
tors
If fault appears when combustion Replace faulty fuel injec-
begins, the fuel subsystem may be tor.
attempting to overcome a clogged
fuel injector in order to provide
enough fuel to maintain TET.
Cascon pump Inadequate pressure provided by Replace the Cascon
Cascon fuel pump. pump.
LFC failure LFC interface circuitry may be dam- Replace LFC.
aged.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 14-4 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
16014 Fuel Fault LF XDUCER SH
Liquid Fuel Pressure Transducer Short
System Severity Level 3
This fault is reported when the liquid fuel pressure transducer reads below 3.45 kPag (0.5 psig).

Symptom Probable Cause Analysis Repair Solution


Low pressure LF pressure Bad wiring or defective pressure Replace LF pressure
transducer fault transducer failure transducer can indicate a short, or transducer.
low reading.
Harness loose or Verify electrical connectivity. Harness Secure harness connec-
faulty may have been disconnected or tion.
improperly connected.
Check pressure harness for water or Replace harness.
physical damage.
Cascon pump Inadequate pressure provided by Replace the Cascon
Cascon fuel pump. pump.
Boost pump Inadequate pressure provided by Replace boost pump.
boost pump.
Broken fuel line Broken fuel line could result in low Replace fuel line.
pressure
LFC failure LFC interface circuitry may be dam- Replace LFC.
aged.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 14-5 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
16022 Internal Warning LF Pump Feedback
Liquid Fuel Pump Feedback
System Severity Level 2
Liquid Fuel Pump (Cascon Pump) Feedback indicates it is not rotating.

Symptom Probable Cause Analysis Repair Solution


LFC does not Harness loose or Verify electrical connectivity. Harness Secure harness connec-
read any pump faulty may have been disconnected or tion.
speed feedback improperly connected.
when it is com- Check Cascon harness for water or Replace harness
manded to spin physical damage
Incorrect or cor- Corrupted or incorrectly loaded soft- Reload the Main Code
rupted software ware could cause the LFC to not start and the LFC DSP soft-
or detect pump rotation. ware. Upload the LFC
PM.
Cascon Pump Test pump using an external 12V DC Replace the Cascon
power supply. Apply voltage to the pump
positive and negative terminals of the
pump. If it does not rotate, the pump
has failed.
LFC failure LFC interface circuitry may be dam- Replace LFC
aged.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 14-6 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
SERIES 17000 FAULT CODES
CHP Faults
Overview
Series 17000 fault codes relate to the Integrated Combined Heat and Power (ICHP) systems (refer to
Model C60 ICHP Technical Reference [410043] for details as required). The ICHP system is supported by
the Model C60 software version 4.03 and higher.
There are two fault priorities in the ICHP system, i.e., how it effects the C60 System and how it effects the
CHP Module. As shown in the following table, a SSL-3 or higher will cause the MicroTurbine to either stop
or prevent from starting. This is required in some cases where we are not able to control or monitor the
temperature in the heat exchanger.
For SSL-2, a Warning is generated which can be monitored in the CRMS, but the system continues to
generate power. In some cases the system will generate a SSL-2 (Warning), however, the CHP module will
remain in Full Bypass to prevent water heating. This is further broken down into two categories:
FR - requires a “full system shutdown and restart” to clear (should involve maintenance inspection).
FW - can be cleared automatically if the condition changes (water starts flowing).
Refer to the following table for more details.

CHP Error
Action
Category
FR CHP Down - Must shut down, go to standby, and restart to clear fault.
Note that some FR faults will also cause SSL3 which prevents the MicroTurbine from
running. Also see Note below.
FW CHP Down - May run automatically when fault clears. See Note below.
WN CHP Run - May require further attention.

If either the 17003 (CHP NO AUXIN WRN) or 17005 (CHP NO FLOW WRN) fault is
detected, three attempts to clear the fault condition are made. Based on the ICHP mode
of operation, if the fault condition is present after the third attempt, the faults are handled
as follows:

NOTE ELECTRICAL PRIORITY - The diverter is commanded to move to Full Bypass and
MicroTurbine continues to operate.
THERMAL PRIORITY - The diverter is commanded to move to Full Bypass and
MicroTurbine shuts down.
Refer to fault codes 17003 and 17005 for more details.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 15-1 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
Series 17000 Fault Codes
The following table lists the Series 17000 fault codes, fault description, SSL for the system, SSL for CHP,
and isolation message for each fault. Troubleshooting procedures follow the table.

Fault Fault System CHP Isolation


Comment
Number Description SSL SSL Message
17000 CHP COMM TO 3 FR Internal Fault
17001 CHP CONFIG ERR 3 FR Internal Fault
17002 CHP SLFTST 3 FR Internal Fault
17003 CHP NO AUXIN WRN 2 FW Internal Warning
17004 CHP CORE OTMP 3 FR Internal Fault
17005 CHP NO FLW WRN 2 FW Internal Warning
17006 CHP MTR OC REC 2 FW Internal Warning
17007 CHP MTR OC BYP 3 FR Internal Fault
17008 CHP MTR UC REC 2 FW Internal Warning
17009 CHP MTR UC BYP 3 FR Internal Fault
17010 CHP MTR OC SBY 3 FR Internal Fault
17011 CHP TIN OP SH 3 FR Internal Fault
17012 CHP TOUT OP SH 3 FR Internal Fault
17013 CHP TEMP LO 2 WN Internal Warning Not Used
17014 CHP TEMP HI 2 WN Internal Warning
17015 CHP OVRTEMP LOW 3 FR Internal Fault
17016 CHP OVRTEMP HIGH 3 FR Internal Fault
17017 CHP MODE INVALID 3 FW Internal Fault
17018 NO CHP DEVICE 3 FR Internal Fault
17019 CHP NO AUXIN FLT 3 FR Internal Fault
17020 CHP NO FLOW FLT 3 FR Internal Fault

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430013 Rev F (September 2010) 15-2 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
17000 Internal Fault CHP COMM TO
CHP Communication Time Out (CHP Control Board No Communication)
System SSL: 3 CHP SSL: FR
Detects a failure of the system to communicate with the CHP Control Board on the Intra-Bus within five
seconds. Without communications, it is not possible to determine the heat exchanger temperature,
therefore, the system must not run under this condition.

Symptom Probable Cause Analysis Repair Solution


Communication Grounding Incorrect grounding of the system Verify system is grounded
failure between can lead to intermittent communi- per installation instructions.
system and CHP cations problems within the
Control Board system.
Intra harness Intra harness carrying messages Dry and secure Intra
connection between CHP Control Board and harness at CHP Control
ECM Control Board could be Board and ECM Control
loose or damaged. Board. Replace if damaged.
Incorrect Software is incompatible. Reload current software
Software version.
CHP Control 1. Check LED’s on CHP Control Board. If all LED’s are ON,
Board go to 2. If any LED is not ON, go to 3.
2. Upload PM’s and restart the unit. If the fault clears and the
unit operates normally, the problem is solved. If the fault does
not clear, go to 4.
3. Replace CHP Control Board and restart the unit. If the fault
clears and the unit operates normally, the problem is solved.
If the fault does not clear, go to 4.
ECM Control 4. Check LED’s on ECM Control Board. If all LED’s are ON,
Board go to 5. If any LED is not ON, go to 6.
5. Upload PM’s on ECM Control Board and restart the unit.
If the fault clears and the unit operates normally, the problem
is solved. If the fault does not clear, go to 6.
6. Replace ECM Control Board and restart the unit. If the fault
clears and the unit operates normally, the problem is solved.
If the fault does not clear, go to 7.
7. Troubleshoot ECM Control Board - Refer to the Trouble-
shooting a MicroTurbine that Does Not Wake Up section.
Hardware Display PIC revision not compati- Contact Technical Support
configuration ble with CHP Control Board for instructions on how to
obtain the latest PIC revision.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 15-3 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
17001 Internal Fault CHP CONFIG ERR
CHP Configuration Error
System SSL: 3 CHP SSL: FR
Detects an internal failure of the CHP Control Board during its internal startup, or a failure of the self-test
which should prevent the system from operating. If this fault is present, the MicroTurbine can not run.

Symptom Probable Cause Analysis Repair Solution


System not CHP Control Board not Check to see if CHP Control Plug in the CHP Control
available locked Board is plugged in. Board.
On the CRMS, check to see if the Set CHP Installed switch
CHP Installed switch is set to Yes. to Yes.

17002 Internal Fault CHP SLFTST


CHP Self-Test
System SSL: 3 CHP SSL: FR
Detects a failure of some part of the self-test procedure within a 20-second timeout. During a self-test, the
diverter is moved from Bypass to Recovery and then returned to Bypass. If the self-test finds a fault with
the diverter, it will post this fault which will prevent the MicroTurbine from starting.

The occurrence of fault code17002 may result in occurrence of fault codes 17006 through
NOTE
17009.

Symptom Probable Cause Analysis Repair Solution


No heated water Diverter jammed Detect by monitoring current in Clear jam in diverter.
available CRMS.
Power harness to Check harness. Fix harness problem.
actuator failed
Actuator not controlling Stuck in Bypass, Recovery, Replace actuator.
diverter or midpoint.
Linear actuator/motor failed Problem with actuator/motor Replace actuator.
Linkage/frame mechanical Check linkage/frame Replace affected
connectors failed connectors. parts.
Motor driver failure on CHP Check for drive voltage on Replace CHP Control
Control Board actuator harness. Board.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 15-4 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
17003 Internal Warning CHP NO AUXIN WRN
CHP No Auxiliary Input Warning
System SSL: 2 CHP SSL: FW
The CHP Control Board will not operate unless its AUXIN input is closed. If during operation, the AUXIN
input opens for any reason, the CHP system will go to Full Bypass and attempt to resume operation after a
30-second delay. If no AUXIN is detected after the third attempt, then the 17019 fault (CHP NO AUXIN
FLT) is reported, the diverter is moved to Full Bypass and no further attempts to control water temperature
are made. In addition, in the Thermal Priority mode only, the MicroTurbine is automatically shut down. To
restart CHP operation, the unit must be manually shut down and started by the user.

NOTE The status of AUXIN is not checked if CHP is set to run in Thermal Bypass mode.

Symptom Probable Cause Analysis Repair Solution


CHP system AUXIN input 1. Is customer using AUXIN input? If Yes, go to 2. If No, go
in Full Bypass to 7.
mode Customer input 2. Check that the input device is connected to pins 1 & 2
device (confirm). If connected, go to 4. If not connected, go to 3.
3. Connect input device properly and restart the unit. If the
fault clears, the problem is solved. If the fault does not
clear, go to 4.
4. Measure continuity of customer input device (e.g., RTD,
T/C). If there is no continuity, go to 5. If there is continuity,
go to 6.
5. Replace customer input device and restart the unit. If the
fault clears, the problem is solved. If the fault does not
clear, go to 6.
CHP Control Board 6. Replace CHP Control Board and restart the unit. If the fault
failure clears, the problem is solved. If the fault does not clear, go
to CHP Control Board troubleshooting as explained under
the 17000 fault code.
External AUXIN 7. Is the jumper installed across input pins 1 & 2? If Yes,
not configured go to 8. If No, go to 9.
correctly 8. Is there continuity across the jumper? If Yes, go to 10.
If No, go to 9.
9. Install new jumper (ensure continuity of jumper after
installing it). Restart the unit. If the fault clears, the problem
is solved. If the fault does not clear, go to 10.
10. Continue with troubleshooting as explained under the17000
fault code.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 15-5 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
17004 Internal Fault CHP CORE OTMP
CHP Core Overtemperature
System SSL: 3 CHP SSL: FR
Detects an overtemperature in the heat exchanger core when the core overtemperature switch signal is at
325 °F. It usually indicates a failure of the diverter or an exhaust leak. If this occurs the MicroTurbine is shut
down.

Symptom Probable Cause Analysis Repair Solution


Overtemperature Lack of adequate flow 1. Shut down system and wait for four hours.
in heat exchanger 2. Restart system. If the fault clears, go to 3. If the fault
core (Full Recov- does not clear, go to 8 (thermal switch).
ery/Full Bypass not
3. Turn water flow ON - Does the CHP No Flow fault
available)
17005 occur? If Yes, call Capstone Technical Support.
If No, go to 4.
4. Turn water flow OFF - Does the CHP No Flow fault
17005 occur? If Yes, go to 7 (this means the thermal
switch may be tripping too low). If No, go to 5.
5. Replace the flow switch and operate the unit. If the
17005 fault clears, the problem is solved.
Note: The unit may have to operate for a length of time
to achieve full operating temperature, to ensure HRM
operation is O.K. (no faults). If the 17005 fault does not
clear, go to 6.
6. Replace the flow switch and check the unit’s operation.
Check water loop for low flow condition.
Thermal switch/ cable 7. Is the thermal switch cable connected, and is the
length intact? If Yes, go to 8. If No, go to 9.
8. Connect or replace cable and restart the unit. If the
fault clears, the problem is solved. If the fault does not
clear, go to 9.
9. Measure continuity across thermal switch (compare to
resistance information from vendor). If there is no
continuity, go to 10. If there is continuity, go to 11.
10. Replace the thermal switch and restart the unit. If the
fault clears, the problem is solved. If the fault does not
clear, go to 11.
11. Contact Technical support:
Control Board issue - see troubleshooting procedure
for 17000 fault code.
Multiple failures.
Application issue.
HRM leak (Back Pressure).

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430013 Rev F (September 2010) 15-6 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
17005 Internal Warning CHP NO FLW WRN
CHP No Water Flow Warning
System SSL: 2 CHP SSL: FW
Detects a lack of water flow. If CHP is set to run, then the pump will be ON (when used). The diverter will
remain in Bypass until flow is detected at which time the temperature can be controlled with the diverter.
The CHP system may begin exporting heated water as soon as flow is established.
If during operation, the flow is stopped for some reason, the CHP system will go to Full Bypass and attempt
to resume operation after a 30-second delay. If no water flow is detected after the third attempt, then the
17020 fault (CHP NO FLOW FLT) is reported, the diverter is moved to Full Bypass and no further attempts
to control water temperature are made. In addition, in the Thermal Priority mode only, the MicroTurbine is
automatically shut down. To restart CHP operation, the unit must be manually shut down and started by the
user.

Symptom Probable Cause Analysis Repair Solution


No water flow. Water inlet flow No heat recovery. Restore water flow.
CHP system in Full slows/stops Check to see if water pump in Replace water pump
Bypass mode system is operating properly. (Customer).
Shut-off valve in system not open. Open system shut-off
valve.
Flow direction 1. Is fluid flowing in the correct direction? (It should be flowing
reversed out of the HRM at the flow switch location.) If Yes, go to 3.
If No, go to 2.
2. Change flow direction in application, and restart the unit.
If the fault clears, the problem is solved. If the fault does not
clear, go to 3 (flow is not high enough).
3. Is flow greater than 20 GPM? If Yes, go to 4. If No, go to 5.
Flow switch 4. Is the flow switch perpendicular to flow direction? (Flow
misaligned switch can function properly with less than 10° of misalign-
ment.) If Yes, go to 6. If No, go to 5.
5. Align flow switch such that it is perpendicular to flow, and
restart the unit. If the fault clears, the problem is solved.
If the fault does not clear, go to 6.
Flow switch 6. Turn OFF both the flow and system. Remove cap on the
harness failed flow switch. Check resistance between COMM and
Normally Open contact. Does it read zero ohm (open
condition)? If Yes, go to 8. If No, go to 7.
7. Is the harness connected to the Control Board? If No,
go to 8. If Yes, go to 10.
8. Connect the harness and restart system? If the fault clears,
the problem is solved. If the fault does not clear, go to 9.

Continued on next page

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 15-7 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
17005 Internal Warning CHP NO FLOW WRN (Continued)

Symptom Probable Cause Analysis Repair Solution


No water flow. Flow switch 9. Remove the flow switch and inspect for eroded paddle.
CHP system in Full paddle eroded If eroded, go to 10. If not eroded, go to 11.
Bypass mode 10. Replace the flow switch, and restart the unit with flow ON.
(Continued) If the fault clears, the problem is solved. If the fault does
not clear, go to 11.
11. Continue with troubleshooting as explained under the
17000 fault code.
Flow switch stuck MicoTurbine is always set to Replace flow switch.
OFF electrically/ Bypass. No heat recovery.
mechanically
Pressure relief Water loop loss. Low heat recovery. Replace relief valve.
valve stuck OPEN

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430013 Rev F (September 2010) 15-8 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
17006 Internal Warning CHP MTR OC REC
CHP Diverter Motor Over Current Recovery
System SSL: 2 CHP SSL: FW
This error detects an overcurrent of greater than 2.34 Amps in the linear actuator motor during operation. If
overcurrent occurs while moving in the Recovery direction, the 17006 warning is declared, and the linear
actuator moves in the Bypass direction only. Movement in the Recovery direction will be allowed again
after a successful movement towards the Bypass direction.

Symptom Probable Cause Analysis Repair Solution


Water tempera- Linear actuator Remove HRM panel to inspect linkage and Fix cable problem.
ture lower than cable linear actuator. Inspect linear actuator cable
set point for short or open fault.
Linear actuator 1. Inspect linkage to see if there is anything interfering with the
failure actuator diverter linkage movement. If Yes, go to 2. If No,
go to 3.
2. Remove foreign object and restart the unit. If the fault clears,
the problem is solved (observe linkage movement during self-
test to see if linkage is intact). If the fault does not clear,
go to 5. (Replace linkage because it is damaged.)
3. Disconnect actuator from linkage by removing the fastener on
the extended end.
4. Start the unit ensuring the linear actuator can travel its full
length without interference. Does the unit pass the self-test?
If Yes, go to 5. If No, go to 12 (Replace linear actuator).
Linkage/Diverter 5. Move the bell crank assembly back and forth in the midrange
failure of diverter travel and feel for any binding in linkage. If binding
exists, go to 7. If there is no binding, go to 6.
6. Rotate actuator on pivot in actuator cradle to check for binding.
If binding exists, go to 12 (Cradle could be faulty as well).
If binding does not exist, go to 7.
7. Disconnect push-rod assembly from diverter link and bell crank
- Press push-rod assembly on ground, compressing the
springs to see if compression is smooth (the compression
motion should be smooth without sticking or friction). If sticking
or friction exists, go to 11. If there is no sticking or friction,
go to 8.
8. Push diverter link through entire travel path pressing diverter
link to each end stop. If it reaches end stop without excessive
force (greater than 40 lbs), go to 9. If it reaches end stop with
excessive force, go to 10.

Continued on next page

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 15-9 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
17006 Internal Warning CHP MTR OC REC (Continued)

Symptom Probable Cause Analysis Repair Solution


Water tempera- Linkage/Diverter 9. Remove HRM roof assembly panel and inspect diverter for
ture lower than failure deformation (diverter should be straight) or foreign objects.
set point (Continued) If diverter is not straight or foreign object exists, go to 10.
(Continued) 10. Replace diverter assembly or remove foreign object (Check
step 8 again) - reconnect push-rod assembly, diverter link,
bell crank, and linear actuator. Restart the unit. If the fault is
cleared, the problem is solved. If the fault still exists, go to 12.
11. Replace push-rod assembly - reconnect push-rod assembly,
diverter link, bell crank, and linear actuator. Restart the unit. If
the fault is cleared, the problem is solved. If the fault still exists,
go to 12.
12. Replace linear actuator - reconnect push-rod assembly,
diverter link, bell crank, and linear actuator. Restart the unit.
If the fault is cleared, the problem is solved. If the fault still
exists, go to 13.
CHP Control 13. Troubleshoot CHP Control Board as explained under the
Board failed 17000 fault code.

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430013 Rev F (September 2010) 15-10 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
17007 Internal Fault CHP MTR OC BYP
CHP Diverter Motor Over Current Bypass
System SSL: 3 CHP SSL: FR
This error detects an overcurrent of greater than 2.34 Amps in the linear actuator motor during operation. If
at any time an overcurrent condition occurs while moving towards the Bypass direction, the 17007 fault is
declared which will cause the MicroTurbine to shut down.

Symptom Probable Cause Analysis Repair Solution


Water temperature Linear actuator Remove HRM panel to inspect linkage Fix cable problem.
high. MicroTurbine cable and linear actuator. Inspect linear actuator
shuts down cable for short or open fault.
Linear actuator 1. Inspect linkage to see if there is anything interfering with
failure the actuator diverter linkage movement. If Yes, go to 2.
If No, go to 3.
2. Remove foreign object and restart the unit. If the fault
clears, the problem is solved (observe linkage movement
during self-test to see if linkage is intact). If the fault does
not clear, go to 5.
3. Disconnect actuator from linkage by removing the fastener
on the extended end.
4. Start the unit ensuring the linear actuator can travel its full-
length without interference. Does the unit pass the self-
test? If Yes, go to 5. If No, go to 12 (Replace linear
actuator).
Linkage/Diverter 5. Move the bell crank assembly back and forth in the mid-
failure range of diverter travel and feel for any binding in linkage. If
binding exists, go to 7. If binding does not exist, go
to 6.
6. Rotate actuator on pivot in actuator cradle to check for
binding. If binding exists, go to 12 (Cradle could be faulty as
well). If binding does not exist, go to 7.
7. Disconnect push-rod assembly from diverter link and bell
crank - Press push-rod assembly on ground, compressing
the springs to see if compression is smooth (the
compression motion should be smooth without sticking or
friction). If sticking or friction exists, go to 11. If there is no
sticking or friction, go to 8.
8. Push diverter link through entire travel path pressing
diverter link to each end stop. If it reaches end stop without
excessive force (greater than 40 lbs), go to 9. If it reaches
end stop with excessive force, go to 10.

Continued on next page

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 15-11 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
17007 Internal Fault CHP MTR OC BYP (Continued)

Symptom Probable Cause Analysis Repair Solution


Water temperature Linkage/Diverter 9. Remove HRM roof assembly panel and inspect diverter for
high. MicroTurbine failure deformation (diverter should be straight) or foreign objects.
shuts down (Continued) If diverter is not straight or foreign object exists, go to 10.
(Continued) 10. Replace diverter assembly or remove foreign object (Check
step 8 again) - reconnect push-rod assembly, diverter link,
bell crank, and linear actuator. Restart the unit. If the fault is
cleared, the problem is solved. If the fault still exists, go
to 12.
11. Replace push-rod assembly - reconnect push-rod
assembly, diverter link, bell crank, and linear actuator.
Restart the unit. If the fault is cleared, the problem is
solved. If the fault still exists, go to 12.
12. Replace linear actuator - reconnect push-rod assembly,
diverter link, bell crank, and linear actuator. Restart the unit.
If the fault is cleared, the problem is solved. If the fault still
exists, go to 13.
CHP Control 13. Troubleshoot the CHP Control Board as explained under
Board failed the 17000 fault code.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 15-12 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
17008 Internal Warning CHP MTR UC REC
CHP Diverter Motor Under Current Recovery
System SSL: 2 CHP SSL: FW
This error detects an undercurrent in the linear actuator motor when it is at Full Bypass and is commanded
to move to Recovery. If undercurrent occurs while moving in the Recovery direction, the 17008 warning is
declared, the linear actuator is stopped, and allowed to move in the Bypass direction only. Movement in the
Recovery direction will be allowed again after a successful movement toward the Bypass direction.

Symptom Probable Cause Analysis Repair Solution


Water temperature Actuator cable Remove panel on the actuator side of the HRM unit.
low 1. Is actuator cable connected? If No, go to 2. If Yes,
go to 3.
2. Connect cable and start the unit. If the unit starts without
faults, the problem is solved. If the unit still has faults, go
to 3.
Actuator linkage 3. Inspect actuator linkage at pivot points to see if any
failure connections are broken or fasteners have fallen out.
If Yes, go to 4. If No, go to 5.
4. Replace or repair linkage assembly and start the unit.
If the unit starts without faults, the problem is solved. If
the unit still has faults, go to 5.
Power harness 5. Test power harness - disconnect from actuator and
to actuator failed CHP Control Board, and check continuity. If there is no
continuity, go to 6. If there is continuity, go to 7.
6. Replace harness and start the unit. If the unit starts
without faults, the problem is solved. If the unit starts
with faults, go to 7.
Actuator motor failed 7. Check actuator motor for shorts. If shorted, go to 8.
If no shorts, go to 9.
8. Replace actuator and start the unit. If the unit starts
without faults, the problem is solved. If the unit starts
with faults, go to 9.
CHP Control Board 9. Replace the CHP Control Board. If the unit starts without
failed faults, the problem is solved. If the unit starts with faults,
troubleshoot the CHP Control Board as explained under
the 17000 fault code.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 15-13 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
17009 Internal Fault CHP MTR UC BYP
CHP Diverter Motor Under Current Bypass
System SSL: 3 CHP SSL: FR
This error detects an undercurrent in the linear actuator motor when it is at Full Recovery and is
commanded to move to Bypass. If at any time an undercurrent condition occurs while moving towards
Bypass direction, the 17009 fault is declared which will cause the MicroTurbine to shut down.

Symptom Probable Cause Analysis Repair Solution


Water temperature Actuator cable Remove panel on the actuator side of the HRM unit.
high. MicroTurbine 1. Is actuator cable connected? If No, go to 2. If Yes,
shuts down. go to 3.
2. Connect cable and start the unit. If the unit starts without
faults, the problem is solved. If the unit still has faults, go
to 3.
Actuator linkage 3. Inspect actuator linkage at pivot points to see if any
failure connections are broken or fasteners have fallen out.
If Yes, go to 4. If No, go to 5.
4. Replace or repair linkage assembly and start the unit.
If the unit starts without faults, the problem is solved. If
the unit still has faults, go to 5.
Power harness 5. Test power harness - disconnect from actuator and
to actuator failed CHP Control Board and check continuity. If there is no
OPEN continuity, go to 6. If there is continuity go to 7.
6. Replace harness and start the unit. If the unit starts
without faults, the problem is solved. If the unit starts
with faults, go to 7.
Actuator motor failed 7. Check actuator motor for shorts. If it is shorted, go to 8.
If no shorts, go to 9.
8. Replace actuator and start the unit. If the unit starts
without faults, the problem is solved. If the unit starts
with faults, go to 9.
CHP Control Board 9. Replace the CHP Control Board. If the unit starts without
failed faults, the problem is solved. If the unit starts with faults,
troubleshoot the CHP Control Board as explained under
the 17000 fault code.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 15-14 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
17010 Internal Fault CHP MTR OC SBY
CHP Diverter Motor Over Current Standby
System SSL:3 CHP SSL: FR
Detects an overcurrent of greater than 2.34 Amps in the CHP Control Board while the diverter is not
commanded to move.

Symptom Probable Cause Analysis Repair Solution


Overcurrent of CHP CHP Control Board Inspect CHP Control Board for Replace CHP Control
Control Board failed component failure. Board.
CHP Control Board Inspect CHP Control Board for Replace CHP Control
component(s) shorted shorted component(s). Board.

17011 Internal Fault CHP TIN OP SH


CHP Temperature Sensor In Open/Short
System SSL: 3 CHP SSL: FR

This error detects a failure of the water temperature measurement. The 17011 and 17012 faults are the
most critical measurements in the CHP system. Without these parameters, it is not possible to avoid an
overtemperature. When these faults occur, the MicroTurbine must shut down.
Open circuit <= 21 °F (-6 °C) Short circuit >= 246 °F (119 °C).

Symptom Probable Cause Analysis Repair Solution


Water temperature Inlet RTD harness Remove the back panel of the HRM unit (where water
exceeds limits. failed input and outputs are located).
System unavailable 1. Is the inlet RTD cable connected? If No, go to 2. If Yes,
go to 3.
2. Connect cable and start the unit. If the unit starts with-
out faults, the problem is solved. If faults exist, go
to 3.
3. Test RTD cable - disconnect from inlet RTD and CHP
Control Board and check continuity of cable. If there is
no continuity, go to 4. If there is continuity, go to 5.
4. Replace cable and start the unit. If the unit starts with-
out faults, the problem is solved. If faults exist, go to 5.
Inlet water tempera- 5. Replace the inlet RTD and start the unit. If the unit
ture sensor failed starts without faults, the problem is solved. If faults
exist, contact Capstone Technical Support.
Water temperature is Check water temperature by an Raise water
below 21 °F (-6 °C) independent means. Note: Surface temperature.
temperature of the Header is a
close approximation.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 15-15 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
17012 Internal Fault CHP TOUT OP SH
CHP Temperature Sensor Out Open/Short
System SSL: 3 CHP SSL: FR
This error detects a failure of the water temperature measurement. The 17011 and 17012 faults are the
most critical measurements in the CHP system. Without these parameters, it is not possible to avoid an
overtemperature. When these faults occur, the MicroTurbine must shut down.
Open circuit <= 21 °F (-6 °C) Short circuit >= 246 °F (119 °C).

Symptom Probable Cause Analysis Repair Solution


Water temperature Outlet RTD harness 1. Is the outlet RTD cable connected? If No, go to 2.
exceeds limits. failed If Yes, go to 3.
System unavailable 2. Connect cable and start the unit. If the unit starts with-
out faults, the problem is solved. If the unit still has
faults, go to 3.
3. Test RTD cable - disconnect from outlet RTD and CHP
Control Board and check continuity of cable. If there is
no continuity, go to 4. If there is continuity, go to 5.
4. Replace cable and start the unit. If the unit starts with-
out faults, the problem is solved. If faults exist, go to 5.
Outlet water temper- 5. Replace the outlet RTD and start the unit. If the unit
ature sensor failed starts without faults, the problem is solved. If faults
exist, contact Capstone Technical Support.
Water temperature Check water temperature by an Raise water temper-
is above 246 °F independent means. Note: Surface ature.
(119 °C) temperature of the Header is a
close approximation.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 15-16 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
17014 Internal Warning CHP TEMP HI
CHP Control Temperature High
System SSL: 2 CHP SSL: WN
Detects a water control temperature which has risen 10 °F or more above the set point. This remains a
warning only as long as the temperature is below CHP OVRTEMP LOW limit (see 17015).

Symptom Probable Cause Analysis Repair Solution


Current operating Transient water inlet flow Water flow changes faster than Review system
temperature is drops suddenly. system can respond. Perform water loop design.
above user's heat balance on system.
defined set point Transient electronic power Power demand changes faster Limit rate of power
increases suddenly. than system can respond. change.
Transient inlet water (feed Water heat requirements Review system
water) temperature change faster than system can water loop design.
increases suddenly. respond.
Set point temperature of Check input device set up Reset input device
external T/C input not set parameters (ranges, etc.) set up
up properly
External set point tempera- Check T/C operation with an Replace external
ture out of calibration or external meter T/C
damaged
Diverter blade warped/ Inspect diverter blade. Replace diverter
failed - does not seal. blade.
Flow switch stuck ON Water flow is low contrary to Replace flow
electrically/mechanically. system indication. switch.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 15-17 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
17015 Internal Fault CHP OVRTEMP LOW
CHP Water Overtemperature Low
System SSL: 3 CHP SSL: FR
Detects a failure to control the CHP outlet water temperature. If this fault occurs, the temperature has
exceeded the Overtemperature Low Limit for a total of 120 seconds. The Overtemperature Low Limit is
user-adjustable (120 to 224 °F) and is set using CHPOTP command. This fault requires the MicroTurbine
to shut down.
Water temperature refers to the inlet, outlet, or external sensor temperature feedback
NOTE
condition.

Symptom Probable Cause Analysis Repair Solution


Water temperature CHP Over- 1. Is CHP Overtemperature Low setting lower than the
has exceeded temperature Low highest expected operational water temperature?
Maximum Water limit exceeded (Default setting = 120 °F.) If Yes, go to 2. If No, go to 3.
Temperature Low 2. Set CHP Overtemperature Low limit to the desired
limit value. If the unit operates without faults, the problem is
solved. If the unit still has a fault, go to 3.
3. Is CHP Overtemperature Low setting at maximum value
of 224 °F or greater? If Yes, go to 10. If No, go to 4.
Power demand 4. Did power demand to the MicroTurbine increase
increased suddenly. rapidly? If Yes, go to 12. If No, go to 5.
Fluid flow changed 5. Did fluid flow change suddenly in the water side of the
suddenly system (e.g., 60 GPM to 20 GPM)? If Yes, go to 10. If
No, go to 6.
Fluid inlet tempera- 6. Did fluid inlet temperature to HRM increase suddenly
ture changed sud- (e.g.,100 °F to 150 °F)? If Yes, go to 12. If No, go to 7.
denly
Flow switch 7. Turn OFF both the flow and system. Remove cap on the
harness failed flow switch. Check resistance between COMM and
Normally Open contact. Does it read zero ohm (open
condition)? If Yes, go to 9. If No, go to 10.
8. Check for short on flow switch harness. If no short,
go to 11. If there is a short, go to 9.
9. Replace flow switch harness and start the unit. If the
fault clears, the problem is solved. If the fault does not
clear, go to 11.
Flow switch failed 10. Replace flow switch and start the unit. If the fault clears,
problem is solved. If the fault does not clear, go to 11.
11. Check application. Contact Capstone Technical
Support.
Linear actuator 12. Verify that the linear actuator is at/or moving toward Full
failure Bypass. If this is not the case, go to 13.
13. Shut down the MicroTurbine and verify that the linear
actuator can be commanded to Full Recovery and Full
Bypass by open-loop commands. If not successful,
replace the linear actuator.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 15-18 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
17016 Internal Fault CHP OVRTEMP HIGH
CHP Water Overtemperature High
System SSL: 3 CHP SSL: FR
Detects a failure to control the CHP water temperature. If this fault occurs, the temperature has exceeded
the Max Water Temperature High value of 235 °F. This fault requires the MicroTurbine to shut down.

Water temperature refers to the inlet, outlet, or external sensor temperature feedback
NOTE
condition.

Symptom Probable Cause Analysis Repair Solution


Water temperature Maximum Water 1. Is water temperature at/or above 235 °F? If Yes, go to 7.
has exceeded Temperature High If No, go to 2.
Maximum Water value
Temperature High Power demand 2. Did power demand to the MicroTurbine increase
limit increased suddenly. rapidly? If Yes, go to 9. If No, go to 3.
Fluid flow changed 3. Did fluid flow change suddenly in the water side of the
suddenly system (e.g., 60 GPM to 20 GPM)? If Yes, go to 7.
If No, go to 4.
Flow switch 4. Turn OFF both the flow and system. Remove cap on the
harness failed flow switch. Check resistance between COMM and
Normally Open contact. Does it read zero ohm (open
condition)? If Yes, go to 6. If No, go to 7.
5. Check for short on flow switch harness. If no short,
go to 8. If there is a short, go to 6.
6. Replace flow switch harness and start the unit. If the
fault clears, the problem is solved. If the fault does not
clear, go to 8.
Flow switch failed 7. Check and replace the flow switch and start the unit.
If the fault clears, the problem is solved. If the fault does
not clear, go to 8.
8. Check application. Contact Capstone Technical
Support.
Linear actuator 9. Verify that the linear actuator is at/or moving toward Full
failure Bypass. If this is not the case, go to 10.
10. Shut down the MicroTurbine and verify that the linear
actuator can be commanded to Full Recovery and Full
Bypass by open-loop commands. If not successful,
replace the linear actuator.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 15-19 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
17017 Internal Fault CHP MODE INVALID
System SSL: 3 CHP SSL: FW
Reported when the CHP mode setting is invalid for the unit's utility connection configuration. The fault
clears when correct CHP mode is detected.

Symptom Probable Cause Analysis Repair Solution


CHP Mode setting CHP Mode is not Check CHP Mode setting against Utility Select correct
does not match set properly connection. CHP Mode
Utility connection Note: Thermal Priority is only available in setting.
configuration Grid Connect mode. Electric Priority and
Thermal Bypass options are available in
both Grid Connect and Stand Alone modes.

17018 Internal Fault NO CHP DEVICE


System SSL: 3 CHP SSL: FR
Detects a loss of communication to a CHP device. Reported when the feedback from a CHP Control Board
is not received for 10 seconds continuously.

Symptom Probable Cause Analysis Repair Solution


Communication Grounding Incorrect grounding of the system Verify system is grounded
failure between can lead to intermittent communica- per installation instructions.
system and CHP tions problems within system.
device Intra harness Intra harness carrying messages Dry and Secure Intra
connection between CHP Control Board and harness at CHP Control
ECM Control Board could be loose Board and ECM Control
or damaged. Board.

Replace if damaged.
ECM Control ECM Control Board can have Attempt an ECM Control
Board damaged circuitry that prevents it Board PM upload.
from receiving correct message
data. Replace ECM Control
Board.
CHP Control CHP Control Board can have dam- Replace CHP Control
Board aged circuitry that prevents it from Board.
transmitting correct message data.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 15-20 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
17019 Internal Fault CHP NO AUXIN FLT
CHP No Auxiliary Input Fault
System SSL: 3 CHP SSL: FR
This fault is reported after the 17003 warning (CHP NO AUXIN WRN) is posted for three times.
The CHP Control Board will not operate unless its AUXIN input is closed. If during operation, the AUXIN
input opens for any reason, the CHP system will go to Full Bypass and attempt to resume operation when
AUXIN input is restored. If no AUXIN is detected after the third attempt, then the 17019 fault is reported,
the diverter is moved to Full Bypass, and no further attempts to control water temperature are made. In
addition, in the Thermal Priority mode only, the MicroTurbine is automatically shut down. To restart CHP
operation, the unit must be manually shut down and started by the user.

NOTE The status of AUXIN is not checked if CHP is set to run in Thermal Bypass mode.

Symptom Probable Cause Analysis Repair Solution


CHP system AUXIN input 1. Is customer using AUXIN input? If Yes, go to 2. If No, go
in Full Bypass to 7.
mode Customer input 2. Check that the input device is connected to pins 1 & 2
device (confirm). If connected, go to 4. If not connected, go to 3.
3. Connect input device properly and restart the unit. If the
fault clears, the problem is solved. If the fault does not
clear, go to 4.
4. Measure continuity of customer input device (e.g., RTD,
T/C). If there is no continuity, go to 5. If there is continuity,
go to 6.
5. Replace customer input device and restart the unit. If the
fault clears, the problem is solved. If the fault does not
clear, go to 6.
CHP Control Board 6. Replace CHP Control Board and restart the unit. If the fault
failure clears, the problem is solved. If the fault does not clear, go
to CHP Control Board troubleshooting as explained under
the 17000 fault code.
External AUXIN 7. Is the jumper installed across input pins 1 & 2? If Yes,
not configured go to 8. If No, go to 9.
correctly 8. Is there continuity across the jumper? If Yes, go to 10.
If No, go to 9.
9. Install new jumper (ensure continuity of jumper after
installing it). Restart the unit. If the fault clears, the problem
is solved. If the fault does not clear, go to 10.
10. Continue with troubleshooting as explained under the17000
fault code.

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 15-21 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
17020 Internal Fault CHP NO FLOW FLT
CHP No Water Flow Fault
System SSL: 3 CHP SSL: FR
This fault is reported after the 17005 warning (CHP NO FLOW WRN) is posted for three times.
If during operation, the flow is stopped for some reason, the CHP system will go to Full Bypass and attempt
to resume operation when flow is restored. If no water flow is detected after the third attempt, then the
17020 fault is reported, the diverter is moved to Full Bypass, and no further attempts to control water
temperature are made. In addition, in the Thermal Priority mode only, the MicroTurbine is automatically
shut down. To restart CHP operation, the unit must be manually shut down and started by the user.

Symptom Probable Cause Analysis Repair Solution


No water flow. Water inlet flow No heat recovery. Restore water flow.
CHP system in Full slows/stops Check to see if water pump in Replace water pump
Bypass mode system is operating properly. (Customer).
Shut-off valve in system not open. Open system shut-off
valve.
Flow direction 1. Is fluid flowing in the correct direction? (It should be flowing
reversed out of the HRM at the flow switch location.) If Yes, go to 3.
If No, go to 2.
2. Change flow direction in application, and restart the unit.
If the fault clears, the problem is solved. If the fault does not
clear, go to 3 (flow is not high enough).
3. Is flow greater than 20 GPM? If Yes, go to 4. If No, go to 5.
Flow switch 4. Is the flow switch perpendicular to flow direction? (Flow
misaligned switch can function properly with less than 10° of misalign-
ment.) If Yes, go to 6. If No, go to 5.
5. Align flow switch such that it is perpendicular to flow, and
restart the unit. If the fault clears, the problem is solved.
If the fault does not clear, go to 6.
Flow switch 6. Turn OFF both the flow and system. Remove cap on the
harness failed flow switch. Check resistance between COMM and
Normally Open contact. Does it read zero ohm (open
condition)? If Yes, go to 8. If No, go to 7.
7. Is the harness connected to the Control Board? If No,
go to 8. If Yes, go to 10.
8. Connect the harness and restart system? If the fault clears,
the problem is solved. If the fault does not clear, go to 9.

Continued on next page

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 15-22 Model C65 Troubleshooting Guide
This information is proprietary to Capstone Turbine Corporation. Neither this document nor the information contained herein shall be copied, disclosed to others, or used for any
purposes other than the specific purpose for which this document was delivered. Capstone reserves the right to change or modify without notice, the design, the product
specifications, and/or the contents of this document without incurring any obligation either with respect to equipment previously sold or in the process of construction.
Copy is uncontrolled; user is responsible for verifying current revision.
17020 Internal Fault CHP NO FLOW FLT (Continued)

Symptom Probable Cause Analysis Repair Solution


No water flow. Flow switch 9. Remove the flow switch and inspect for eroded paddle.
CHP system in Full paddle eroded If eroded, go to 10. If not eroded, go to 11.
Bypass mode 10. Replace the flow switch, and restart the unit with flow ON.
(Continued) If the fault clears, the problem is solved. If the fault does
not clear, go to 11.
11. Continue with troubleshooting as explained under the
17000 fault code.
Flow switch stuck MicoTurbine is always set to Replace flow switch.
OFF electrically/ Bypass. No heat recovery.
mechanically
Pressure relief Water loop loss. Low heat recovery. Replace relief valve.
valve stuck OPEN

Observe Safety Precautions - Refer to Safety Instructions for Details


430013 Rev F (September 2010) 15-23 Model C65 Troubleshooting Guide
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