Anum gul I.

D : 16060

A Case Study on Christian Simmons

Christian Simmons, a middle aged man with several university degrees, had been
employed by the government in public health position prior to coming to General
Hospital. At General Hospital he served as a Mental Health Educator under Dr Janice
Lee, Chief of the Mental Health Services Division. Christian’s job involved giving
lectures to school, business firms and clubs upon request and conducting training
classes on mental health education for new teachers, social workers and nurses. He
was proud of his performance record, which contains mainly superior ratings and
nothing below excellent. He likes his boss, too, not only because she had given him
an opportunity to use his talent, but because she was always kind and considerate.

Performance evaluations at General were made every 12 months, and the customary
procedure was for reports to be prepared and place in each employee’s mail box.
Employees could discuss them with their supervisors if they wish to do so, but they
were expected to sign them.

One day Christian found his appraisal in the mail box and became very upset over it.
Instead of superior and excellent rating on the scale, he found excellent and good
rating. There was no explanation given for the drop in rating, only the statement that
“Mr. Simmons continues to do good work as in the past”. Christian asked to see Dr.
Lee immediately.

The interview between Christian and Dr. Lee took place that afternoon. Christian was
quite blunt and wanted to know what was wrong with his work. Dr. Lee explained
that his work was fine and she could not understand why he was upset. Christian
pointed out the difference in his last rating compared with the other Dr. Lee had given
him in two years he had been there, he asked Dr. Lee to explain the difference. Dr.
Lee said that she thought it was a good appraisal and explained that she had changed
her method of appraisal. She refused to explain further, but assured to Christian that
his work was good and encouraged him to maintain this high standard. Christian
didn’t want to sign the appraisal but later conceded, inserting “sign under protest”
under his name. He then made plan for appealing against the rating to the Medical
Superintendent, and if necessary the Hospital Board.
Questions:
1. What are the issues here?
2. How would you advise Dr. Lee?

1.What are the issues here?

Issues here to high light that the process of given appraisal through mail box is not
good. because appraisal are the performance rewards of every employees and they
have to appreciate with rest of the employees that others are also know how they
work well and excellent. and they also do this type of work and give them efforts
and hard work for achieve best appraisal.
Another issue was I found that there was a communication gap between
employees and boss. they both have lack of communication. they can’t discuss
their issues with each other’s.
The main issue was that Christian mind were not ready to accept that type pf
appraisal which his boss gives him.

2.How would you advise Dr. Lee?

Advise to Dr. Lee must listen carefully Christian query because he was a senior
and best employee. and satisfy him by herself not even he wanted to go further
Hospital board. and in given of appraisal the words of selection for good.
Dr. Lee must motivate hard working employees by giving them good comments
and best appraisal policy.