OAM Grade 11

The first step in the decision-making process is which of the following?

Answer: recognize need for a decision

Benchmarking is one source of alternative solutions that is coming into wider use.
Answer: True

They are usually the simplest type of plan.

Answer: Rules

The selection of a course of action from among alternatives.

Answer: Decision making

Non programmed decisions are most likely to be made by:

Answer: Top management

The overall process of decision making in, for example, staff selection includes which of these
stages?
Answer: All of the given options

They are general statements or understandings that guide or channel thinking in decision
making.
Answer: Policies

The first step in decision making is to:

Answer: Recognize need for a decision

Planning is a primary function of:

Answer: Management

The first step in decision making is generating and assessing alternatives.

Answer: False. It’s recognizing needs for decision.

It is a statement of expected results expressed in numerical terms.

Answer: Budget

Programmed decisions are more likely to occur at the top management level.
Answer: False. Non-programmed to top management. Programmed to operational
management.

Neoclassical approach focuses on workers.

Answer: True

The divisional structure may contain which type of division(s)?

Answer: Both product and geographic divisions

The main difference between risk and uncertainty is that with risk you know the probabilities of
the outcomes. Answer: True
Programmed decisions are decisions that are made for situations that have occurred often in
the past and allow decision rules to be developed to guide future decisions.
Answer: True

The basic purpose or function or tasks of an enterprise or agency or any part of it.
Answer: Mission

______ is the formal arrangement of jobs within an organization.

Answer: Organizational structure

A decision for repetitive or routine problems for which the responses have been already been
decided and been known to the person who will make the decision is called:
Answer: Programmed

The framework of interrelationships among individuals and departments that describe

relationships of reporting and accountability is called:
Answer: Organizational structure

Functional structure is created based on the various ____ of an organization.

Answer: Functions

TRUE OR FALSE: Strategic planning is usually carried out by top management.

Answer: False (based on the module dahil under ng middle management ang strategic
planning.) but based on my knowledge, it’s true. (Eto lang kasi ata yung mali ko sa quiz hehe.)

The function of management that determines the objectives of business and how best to
achieve them is called:
Answer: Planning

What is the term used to define the number of subordinates directly controlled by a manager?
Answer: Span of management

____ bridges the gap from where we are to where we want to go.
Answer: Planning

The first step in decision making is to:

Answer: Recognize need for a decision

Programmed and structured are the two classifications of management decisions.

Answer: False. It’s programmed and non-programmed.

Decision making is (simplistically) typically described as which of the following?

Answer: Choosing among alternatives

The systems approach ______.

Answer: Encourages managers to view the organization both as a whole and as part of a
larger environment