Dr. (Ms.) Jyoti M.

Singh
BBA, DLL & LW, MBA (HR & Fin.), Ph.D.

The nature of management can be described as

Dynamic sub nature of principles
Not Relative absolute principles
Management: Science or Art
All of These

Organizations often have __ levels of managers

3
4
5
2

Planning and allocating resources & Coordinating groups is a role of

Middle Management
Top Management
First-line Management
None of These

Associated with the tasks needed to obtain and transmit information for management of the organization is
known as...
Interpersonal Role
Informational Role
Decisional Role
None of These

____________ involves “man in the organizational structure through proper and effective selection, appraisal
and development of personnel to fill the roles designed into the structure.”
Staffing
Organizing
Planning
Controlling

Control that attempts to identify and prevent deviations before they occur is called…
Feed Forward Control
Concurrent Control
Feedback Control
None of These

Who wrote the book Wealth of Nations?

Adam Smith
Henry Feyol
Henry Grant
F W Tylor
Skill required the ability to use a special proficiency expertise to perform particular tasks is known as
Technical Skills
Human Skills
Conceptual Skills
Political Skills

________ used to build social networks and good interpersonal relations.

Formal Communication
Informal Communication
Negotiation
None of These

Self-Management Competency includes…

Developing yourself and taking responsibility.
Integrity and ethical conduct.
Personal drive and resilience.
All of These

The Concept of Management by Objectives was first popularized by….

Peter Drucker
Henry Feyol
Henry Grant
F W Tylor

Principles of Management by Objectives includes…

Specific objectives for each member
Participative decision making
Explicit time period
All of These

___________ reviews are conducted periodically to determine how close individuals are to attaining their
objectives.
Performance
Routine
Management
None of These

“Performance planning define expectations- the results to be achieved and the skills, knowledge, expertise,
and capabilities required to attain these results”, defined by..
Armstrong
Rao
Bacal
Feyol

“To ensure that employees receive feedback on a continuous basis”, is objective of performance planning at..
Organization Level
Manager Level
Employee Level
All of These

Methodologies of Performance Planning doesn’t include…

Key Performance Areas
Key Result Areas
Goal Setting Exercises
Business Planning

A good mission statement should depict….

What the organization does
Who it to serve
What makes the organization unique
All of These

Where the organization wants to be in the future, is a _________ goal.

Strategic
Tactical
Operational
Administrative

Crisis Management Planning includes…

Prevention
Preparation
Containment
All of These

What makes goals unrealistic?

Untimely
Requiring unavailable resources
Too generally written
All of These

Which is not an approach for planning…

Composite approach
Team approach
Bottom-up approach
None of These

Effective Planning in Dynamic Environments, includes…

Understand that planning is an ongoing process.
Change plans when conditions warrant.
Persistence in planning eventually pay off.
All of These
Organization is…
Entity
Group of People
Process
All of these
Organizational Design is a process involving decisions about ____ key elements
Six
Five
Four
Seven
The degree to which tasks in the organization are divided into separate jobs with each step completed by a
different person, is known as
Works Specialization
Functional Specialization
Matrix Specialization
Geographical Specialization

Grouping jobs on the basis of product &/or customer flow, is known as

Product
Process
Customer
All of These

The continuous line of authority that extends from upper levels of an organization to the lowest levels of the
organization and clarifies who reports to who, is known as
Chain of Command
Authorities Command
Lind of Command
None of These

Width of span is affected by:

Similarity of tasks
Complexity of tasks
Standardization of tasks
All of These

Organizations in which decision-making is pushed down to the managers who are closest to the action, is
known as
Centralization
Decentralization
Employee Engagement
Employee Empowerment

Organization Structural decisions are influenced by…

Degree of Environmental uncertainty
Fairness of Decisions
Organization Stake Holders
All of These

_____ organizational structures tend to be most effective in stable and simple environments.
Mechanistic
Optimistic
Organic
Mechanic

A _________ is an organization involving detached and disseminated entities.

Virtual organization
Learning Organization
Boundary less Organization
Teleworking Organization
_____ is simply the process through which managers assure that activities confirm to ______ activities
Control, Planned
Planning, Controlled
Organizing, Planned
Plan, Organized

Controlling is….
A process of monitoring performance and taking action to ensure desired results.
It sees to it that the right things happen, in the right ways & at the right time.
Maintain compliance with essential organizational rules and policies.
All of These

Out of the following mentioned options, which is not a step of control process.
None Of These
Establish objectives and standards.
Measure actual performance.
Take necessary action.

Tangible or objective standards in controlling process excludes…

Revenue Standards
Capital Standards
Program Standard
Expenses Standard

Quantitatively and qualitatively the standards can be measured by…

Sampling technique
Predictive measures
Prior approval
All of These

Feedforward controls, doesn’t ensures that…

Objectives are clear
Proper directions are established
Right resources are available
None of These

_____ Provides manager with meaningful information

Controlling
Planning
Feedback
All of these

EVA stands for…

Economic Value Added
Economic Valuation Activity
Ecological Value Addition
Earning Value Attribute
“A course of action purposely chosen from a set of alternatives to achieve organizational or managerial
objectives or goals”, is known as
Decision
Plan
Organizing
Staffing

Significance of Decision Making includes…

Business regrowth
Achieving Objectives
Deceases Efficiency
All of These

Factors which are relevant in decision making is/are

Return on Investment
Effect on Resources
Opportunity Cost
All of These

Common Decision Making Errors excludes…

None of These
Anchoring Effect
Selective observation Bias
Sunk Costs Errors

Selecting and highlighting certain aspects of a situation while ignoring other aspects is known as…
Framing Bias
Confirmation Bias
Availability Bias
Representation Bias

______ is the ability to acquire knowledge without proof, evidence, or conscious reasoning, or without
understanding how the knowledge was acquired.
Intuition
Belief
Values
Reality

The starting point for ___________ is that management decisions should be based on a combination of
critical thinking and the best available indication.
Evidence-based management
Intuition-based Management
Rational-based Management
Reality-based Management

Problems that will require custom-made solutions, are known as…

Unstructured Problems
Structured Problems
Programmed Problems
Non-programmed Problems
Based on the nature of decision making, _____ has grouped the decision making into two categories
Herbert Simon
Henry Feyol
Peter Drucker
Abraham Maslow

_______ are used as a tool for selecting an optimal decision among the alternatives.
Decision trees
Network Analysis
Decision Making
Network Formation