KNOWLEDGE TRANSFER

MATA KULIAH : KNOWLEDGE MANAGEMENT

PROGRAM STUDI : MANAJEMEN INFORMASI DAN KOMUNIKASI (MIK)
SEKOLAH TINGGI MULTI MEDIA “MMTC” YOGYAKARTA
DOSEN : HARI SUKMONO ST. MM.
• TRAINING
• MENTORING
• CONSULTING
• COACHING
• COUNSELLING
 1 2 3

4 5 6

7 8 9

1. Unconscious "Knowledge in the head" - the things you don't know you know.
2. Conscious "Knowledge in the head" - the things you know you know
3. Recorded Knowledge (captured in documents, audio, video etc).
Source : http://www.nickmilton.com/2018/09/extending-seci-9-transitions-of.html
Here are the 9 transitions or transfers.

1. "Emulation". This is how a baby learns, or how a craftsman can pass deep knowledge to their apprentice - by working together over
years, often wordlessly. This is effective but very slow.
2. Self-analysis, as the knower has to be deeply involved in the process. Group self-analysis, or sense-making, is a powerful technique, and
a good interviewer, facilitator, coach or psychotherapist can also help make knowledge conscious. Coaching and mentoring is a useful
tool in this box, as are team reflection exercises such as After Action review or Action Learning.
3. To record unconscious knowledge is difficult. About all you can do is record what the knower does - through videoing them at work for
example - for later analysis. But to be honest, it's not yet knowledge, as all these recorded work products have to pass back through an
analysis step in order to draw out the conscious knowledge. Maybe you can call the things in this box "latent knowledge".
4. The transition from conscious to unconscious knowledge is habituation. At one time you were conscious of your golf swing, your fishing
cast or your ability to drive a manual car, but over time it becomes unconscious.
5. The transition between one person's conscious knowledge to another's often comes through conversation and discussion (particularly
dialogue), and through techniques such as demonstration and teaching. Here is where discussion processes and structures such
as Communities of Practice and Peer Assist become useful.
6. The transition from conscious knowledge to recorded knowledge comes through interviewing, writing, documenting, capturing
lessons - all the standard tools of knowledge capture.
7. The transition from written knowledge to unconscious knowledge is a tricky one, but we know it happens. If you are brought up on a
diet of Fox News, you end up "knowing things" that are different from those you would "know" if you were brought up on a diet of the
Washington Post. I don't have the correct term for this box, but "Indoctrination" may be a good term.
8. The transition from written knowledge to conscious knowledge is also difficult - here we can use the term "Internalisation" for that
whole chain of "Read, Mark, Learn and Inwardly Digest"
9. The transition between various forms of recorded knowledge we can refer to as Synthesis - the bringing together, combination and
"making sense" of disparate recorded sources into Knowledge Assets.