KM IMPLEMENTATION

MATA KULIAH : KNOWLEDGE MANAGEMENT

PROGRAM STUDI : MANAJEMEN INFORMASI DAN KOMUNIKASI (MIK)
SEKOLAH TINGGI MULTI MEDIA “MMTC” YOGYAKARTA
DOSEN : HARI SUKMONO ST. MM.
 • Muscle
• Machine
• Mind
Alvin Toffler
Explicit vs Tacit Knowledge
• Knowledge is mainly divided into two types: tacit and explicit
• Tacit knowledge (knowing-how): knowledge embedded in the human
mind through experience and jobs. Know-how and learning
embedded within the minds of people. Personal wisdom and
experience, context-specific, more difficult to extract and codify. Tacit
knowledge Includes insights, intuitions.
• Explicit knowledge (knowing-that): knowledge codified and digitized
in books, documents, reports, memos, etc. Documented information
that can facilitate action. Knowledge what is easily identified,
articulated, shared and employed.
Explicit vs Tacit Knowledge

Explicit knowledge Tacit (implicit) knowledge

Objective, rational, technical Subjective, cognitive, experiential learning
Structured Personal
Fixed content Context sensitive/specific
Context independent Dynamically created
Externalized Internalized
Easily documented Difficult to capture and codify
Easy to codify Difficult to share
Easy to share Has high value
Easily transferred/ taught/learned Hard to document
Exists in high volumes Hard to transfer/teach/learn
Involves a lot of human interpretation
Knowledge Spiral Model
TACIT EXPLICIT
Socialization Externalization
TACIT

Internalization Combination
EXPLICIT
Knowledge Components
PEOPLE (who’s doing stuff)
PEOPLE Attitudes, Sharing, Innovation, Skills,
Teamwork, motivation, Organization,
Vision / Objectives, Communities standars

Innovate Scale TECHNOLOGY (what we do stuff with)

Data stores & formats, Network, Internet,
WIN Data Mining & Analysis, Decision tools,
Automation standards
TECHNOLOGY PROCESS PROCESS (how stuff is done)
KM Maps workflow, Integration, Best
Automate
Practices, Business intelligence standards

Knowledge Management Components and Sub-elements (Bahatt, 2000)

SUMMARY
• Knowledge divided into two types, namely Tacit Knowledge and
Knowledge Explicit, this is supported by Duffy [1999], Nonaka [1998],
Tiwana [2000], and Zack [1999].
• Peter Drucker invented the term “a knowledge worker” in the 1960’s.
KM IMPLEMENTATION