ASHOKA UNIVERSITY

ADMINISTRATIVE RESIDENCE LIFE POLICY

Ashoka University is a fully residential campus, committed to providing safe, secure and comfortable
housing to all its students. The Residence Halls at Ashoka are designed and equipped with State-of-Art
infrastructure and services to fulfil the aforementioned desired goals. The Administrative Residence Life
Policy has been created to help and make students aware of the nature, standards, operational framework,
repair, upkeep and management of all the services provided by the Projects and Administration teams of
Ashoka.

The Projects team is headed and guided by Mr. Vikas Garg. You may reach him at
vikas.garg@ashoka.edu.in

The Operations team is headed and guided by Major Vikram Sinha. You may reach him at
vikram.sinha@ashoka.edu.in

Note: In matters of negligence or continuing non-attendance of a complaint, the aggrieved student

should write an email highlighting the matter to Major Vikram Sinha
(vikram.sinha@ashoka.edu.in), Ms. Rashmi Singh, Director to the Office of Student Life
(rashmi.singh@ashoka.edu.in) and Ms. Sunita Bansal, Deputy Director to the Office of Residence Life
(sunita.bansal@ashoka.edu.in).

Refer below to all the relevant details under each service provisioned for students living in the Residence
Halls of Ashoka.

Projects/Construction Work
All construction work will take place between 8:00 am to 7:30 pm on all days. Please note
construction work will be suspended between 1:00 pm to 2:00 pm during lunch hours.
Any violation of the above should directly be brought to the notice of Mr. Vikas Garg, Head of
Projects at vikas.garg@ashoka.edu.in

Maintenance and Engineering Services

Air-Conditioning (Cooling)
Operational from 15th March until 31st October, subject to change in weather conditions.
Room temperature will be maintained in the range of 26 ±1 degree Celsius with fan operational.
Timings: 5:00 pm to 8:00 am on weekdays and 24 hours on weekends/holidays.

Central Heating
Operational from 2nd January to 10th February, subject to change in weather conditions.
Room temperature will be maintained in the range of 22 - 24 degree Celsius.
Timings: 5:00 pm to 8:00 am on weekdays and 24 hours on weekends/holidays.

Power Supply
Electrical and power supply (including UPS power supply) is available 24x7, except during scheduled
power outage for conducting preventive maintenance/up-gradation activities. In cases of scheduled power
outage, prior communication will be made by Maintenance team.

Drinking Water (RO Water)

RO drinking water is available 24X7 in the Residence Halls (SH-1, SH-2 & SH-3). Cleaning of water
coolers is carried out on a fortnightly basis while the drinking water quality (TDS) is checked on
a weekly basis.
Domestic Water and Hot Water Supply
Domestic Water: Domestic water is available round the clock in the residence halls. However, on days
scheduled for cleaning of water tanks, water will not be available for two hours. On such occasions, prior
communication will be made by Maintenance team.
Hot Water Timings
During Winters- 7:00 am to 10:00 am and 7:00 pm to 10:00 pm
Operational from 15th-20th October to 10th-15th March, subject to change in weather conditions.
Rest of the year- 7:00 am to 9:00 am and 7:00 pm to 9:00 pm

Lift Operations
All lifts remain operational 24X7. Please note that in SH-3, lifts will not go to the basement or any
unoccupied floor.

Interiors and Civil Work on Campus

Routine civil interiors work will be carried out in the Residence Halls between 11:00 am to 5:30 pm by
Maintenance/Project team. Any work beyond the stipulated time will be carried out only in cases of
emergency, with due consent from the Deputy Director, Office of Residence Life. All work in the
Residence Halls shall take place in presence of security guards. At no time will members of
maintenance/projects team carry out any kind of civil work on their own.

Fire-fighting and Detection System

Fire-fighting and fire detection systems have been installed on all floors of Residence Halls. Any incident
of fire alarm will immediately be attended to by a fire technician.

Cases of fire emergencies should immediately be reported to the BMS Room in SH-2 or by
contacting at +91 0130-2300429.

Redressal of Student Grievances

Routine complaints received by Maintenance team will be attended within 2-3 hours, subject to the
availability of student resident.
Non-routine complaints will be attended within 2-3 days, depending upon the nature of the complaint
and support required from external vendor/service provider.
Cases of emergency will be attended to immediately. Its resolution will be subject to nature of the
complaint and support required from external vendor/service provider.
Please note that any work carried out for resolving student complaints in the Residence Halls will be
done only in the presence of the student resident as well as security guards of respective residences. Any
student grievance/complaint with respect to the above mentioned maintenance services can be
escalated according to the below stated levels:

Escalation Matrix:
Level 1 Maintenance Helpline Tel: +91 8199977074 (M), +91 0130- 24X 7 availability
2300429

Email: maintenance@ashoka.edu.in

Level 2 Sanjay Sharma Tel: +91 7082000414 Between 9:30 am to

6:00 pm
(Asst. Manager Maintenance) Email: sharma.sanjay@ashoka.edu.in

Level 3 Ashish Kaul Tel: +91 7082000415 In case of Emergency.

(GM –Maintenance and Email: ashish.kaul@ashoka.edu.in

Engineering Services )
IT Services

Any student grievance/complaint with respect to services provided by IT (network connectivity, software,
applications, and websites) can be escalated according to the below stated levels between 8:00 am to
8:00 pm on all days except Sunday/Holidays:

Escalation Matrix:
Level 1 IT Helpdesk Tel: +91 7082000418 (M), +91 130 2300313/314

Email: it.helpdesk@ashoka.edu.in
Level 2 Neeraj Kumar Tel: +91 7082000408 (M), +91 130 2300316
(Sr. Exec. IT)
Email: neeraj.kumar@ashoka.edu.in
Madhukar Pandey Tel :+91 7082000406, +91 130 2300315
(Dy. Manager IT)
Email: madhukar.pandey@ashoka.ed.in
Level 3 Chandresh Kumar Tel: +91 130 2300210
( Head IT )
Email: chandresh.kumar@ashoka.edu.in

Infirmary and Medical Services

As you are aware, the infirmary now operates from the Sports Complex. The following medical services
are provided by the infirmary:
 Availability of resident doctor on campus.
 Availability of Paramedical staff 24 x 7.
 Medicines prescribed by Resident doctor are available on chargeable basis
 Ambulance cover 24 x 7.
 Provision of beds for observation purposes (separate male & female ward).
 Online data entry of patients for record keeping and profiling.
 Facility of examination and treatment area.
 Availability of stretchers and wheel chairs with respective wardens to deal with emergencies

Timings: Infirmary remains accessible round the clock on all days. Resident Doctor runs OPD as per the
below given schedule from Monday to Saturday:
o 10:00 am to 12:00 pm
o 1:30 pm to 3:30 pm
o 6:00 pm to 8:00 pm

Contact Details: Infirmary - +91 8199977075(M), +91 0130-2300550

Resident Doctor - +91 8222966800 (M)

Any student grievance/complaint with respect to medical services can be escalated according to the
below stated levels:

Escalation Matrix:
Level 1 Ashish Pathak
Senior Manager, Admin
Level 2 Major Vikram Sinha
Director, Operations
Email: ashish.pathak@ashoka.edu.in
Tel: +91 0130-2300201, +91 8222930501 (M)
Email: vikram.sinha@ashoka.edu.in
Tel: +91 0130-2300227
Housekeeping Services

Timings: Housekeeping services are available on request in residence halls between 7:30 am to 6:00
pm on a daily basis. After 6:00 pm, housekeeping services can be availed in the student residences
through male housekeeping representatives (only in cases of dire need and emergency), after due consent
from the Deputy Director, Office of Residence Life.

Please note that the used utensils in the pantry will not be washed by housekeeping staff. It will be the
individual’s responsibility to wash their own utensils.

Housekeeping Helpline Number: +91-8685922791 (M)

Laundry Services

Dropping Days: Monday and Thursday

Timings: 8:30 am to 10:00 am and 5:00 pm to 6:00 pm
Location: Laundry Room of SH-1 & SH-2.

Collection Days: Wednesday and Saturday

Timings: 4:00 pm to 7:00 pm
Location: Laundry Room of SH-1 & SH-2

Please note that in cases of emergency, ironing service (one pair only) can be availed on Saturdays
between 10:00 am to 4:00 pm in SH-1 and SH-2. Clothes for dry-cleaning can be given separately with
extra cost to be borne by the individual directly. Undergarments, socks and handkerchiefs will not be
covered under the laundry services provided by the University.

Contact Details: For queries/concerns with respect to laundry services, please contact Mr. Gautam,
Manager, Laundry Services (M: +91 9878781981, +91 9453670214)

Pest Control Services

Timings: Pest control services are available in the student residences between 7:00 am to 6:00 pm on
all days.

Please note that advance information will be circulated to students before carrying out any kind of
fumigation in the Residence Halls. After 6:00 pm, pest control services can be made available in the
student residences through male housekeeping representatives, after due consent from the Deputy
Director, Office of Residence Life.

Snacks Vending Machines

One snack vending machine has been installed in each residence hall to be accessed on pay per use basis
(cash only). Machines will be refilled as and when required. Requests for refilling the machines can be
made by writing to chandan.sharma@ashoka.edu.in.

Redressal of Student Grievances

Any student grievance/complaint with respect to housekeeping, vending machines, pest control
and laundry services can be escalated according to the below stated levels:

Escalation Matrix:
Level 1 Chandan Sharma Tel: +91 0130-2300203, +91 8222930502 (M)
Deputy Manager, Admin Email: chandan.sharma@ashoka.edu.in
Level 2 Major Vikram Sinha Tel: +91 0130-2300227
Director, Operations Email: vikram.sinha@ashoka.edu.in
Security Services

Any student grievance/complaint with respect to security services in the residence halls can be escalated
according to the below stated levels:

Escalation Matrix:
Level 1 Sanjay Dahiya Tel: +91 8222930519
Estate Manager Email: sanjay.dahiya@ashoka.edu.in
Level 2 Major Vikram Sinha Tel: +91 0130-2300227
Director, Operations Email: vikram.sinha@ashoka.edu.in

Catering and Food Outlets

Cafeteria/Mess timings
Students must adhere to the below given mess timings:

 Breakfast 07:45 am to 10:15 am

 Lunch 12:15 pm to 2:30 pm
 Evening Snacks 4:45 pm to 6:15 pm
 Dinner 7:45 pm to 10:15 pm

 Students must always carry their identity cards with them.

 Room service shall not be provided.
 During illness or in case of medical need and advise, special meals (such as khichdi, soup etc.) can
be made available and served to the ailing student in the residence hall rooms, upon the
reccomendation of the Parents/Family Doctor/Resident Medical Officer.
 Mess utensils, corckery & cutlery are not to be carried to the residences at any time.

Timings of Campus Food Outlets

Shudh Desi Dhaba 3:00 pm to 4:00 am (Closed on Saturday)
Hazelnut 10:00 am to 10:00 pm (Closed on Sunday)
Juice Bar 10:00 am to 10:00 pm (Closed on Sunday)
Nestle Counter 10:00 am to 7:00 pm (Closed on Sunday)
Hunger Cycle 3:00 pm to 3:00 am (Closed on Saturday)
Central Perk 12:00 pm to 2:00 am (Closed on Sunday)
Food Junction 10:00 am to 10:00 pm (Closed on Saturday)

Any student grievance/complaint with respect to food and catering services can be escalated
according to the below stated levels:

Escalation Matrix:
Level 1 Sureet Sondhi Tel: +91 0130-2300202, +91 8222930507 (M)
Manager, Admin Email: sureet.sondhi@ashoka.edu.in
Level 2 Major Vikram Sinha Tel: +91 0130-2300227
Director, Operations Email: vikram.sinha@ashoka.edu.in
Locker Issuance/Usage

Locker Allocation
Lockers are provided on campus to students to facilitate the storage of their personal belongings. At the
time of check out, at the end of every academic year (summer), lockers can be availed on ‘first-cum-first-
serve bases by writing to Ms. Preeti Singh, Senior Executive, Administration at
preeti.singh@ashoka.edu.in. Lockers are allotted only after a nominal fee of Rs.450/- is made to the
Finance Department. Students are required to provide the specific dates for usage of lockers and are
expected to get their own padlock. Kindly note that charges for availing the locker facility are subject to
change. However, locker facilities can also be availed at any point during the academic year (except during
summer break) free of cost.

Please note that students are expected to vacate their lockers as per the dates specified. In cases where
lockers are not vacated as per given information, an additional fine of Rs. 100/- will be billed to the
student’s account.

Locker Allocation Flowchart

Check locker availability at reception -----> Pay locker rent to the finance team & collect the receipt (2nd
floor) -----> Submit the receipt at reception and provide details.

Location: Basement Admin Block (near Salon).

Timings: 10:00 am to 5:00 pm on Weekdays.

Any student grievance/complaint with respect to locker facilities can be escalated according to the
below stated levels:

Escalation Matrix:
Level 1 Preeti Singh Tel: +91 0130-2300216, +91 7082000405 (M)
Senior Executive, Admin Email: preeti.singh@ashoka.edu.in
Level 2 Ashish Pathak Tel: +91 0130-2300201, +91 8222930501 (M)
Senior Manager, Admin Email: ashish.pathak@ashoka.edu.in