BUSINESS ETHICS &

CORPORATE GOVERNANCE

ASSIGNMENT-2

Group-2

Submitted to
PROF. RATI SHUKLA

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 BUSINESS ETHICS &
CORPORATE GOVERNANCE

Submitted by:

Priya Thacker-
20192237

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1. Give a title to the case of Starbucks. Review the given article and
summarize the key highlights.

 Title: Starbucks and its Workplace Ethics

Key Highlights:-

 Starbucks is an international chain-based coffeehouse. Many products

of the Starbucks are specific to the location of their stores.
 Its vision statement is inclusive of its mission statement i.e. “To
inspire and nurture the human spirit – one person, one cup and one
neighborhood at a time.”
 Healthy work- culture, Education of its partners, holistic
developments of all, uniformity in its service and conservation of
environmental resource forms the foundation of Starbucks business
operations.
 In order to continuously monitor and enforce the ethical conduct at its
workplace they developed standard of business conduct and also, they
have set up Business Ethics and Compliance unit. So that in case any
partner is facing any issues related to unethical practices at workplace
for that purpose they have provided helpline also they provide web
line facilities where their partner can report their problems
anonymously.
 As an organization it has always been vocal about how it believes that
conducting business ethically and striving to do the right thing are
vital to their success.

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2. Evaluate and Comment on the critical issues of Starbucks identified
in the study

 There is consistently an immediate connection between moral

practices and basic issues. Despite the fact that moral practices are
significant and ought to be fused anyway they do accompany
difficulties, challenges worth settling. The basic issues of the
Starbucks recognized for this situation study these issues are the
responsibility of Starbucks towards its client to offer quality
assistance. Here the obligation to quality implies that they have found
a way ways to secure their clients wellbeing and security. On the off
chance that if an item, cycle or circumstance represents a risk to
wellbeing or security they can inform administrator right away. In the
article there are sure basic issues which have been recognized and the
first is responsibility of Starbucks to offer quality and uniform
support to clients. At whatever point an association is client driven
odds of expansion in responsibility and work pressure are high and
may come at the expense if anguish of the representatives anyway
Starbucks with its different accomplice programs can find some kind
of harmony in the middle. At Starbucks they treat their
representatives with incredible regard and poise. They furnish their
accomplices with workplace which is liberated from such a
segregation or badgering i.e., each accomplice has commitment to
guarantee that Starbucks is an extraordinary work environment for all
accomplices and hostile conduct isn't satisfactory. On the off chance
that if any of their accomplices feel awkward talking with their
collaborators straightforwardly. Starbucks is focused on consenting to
neighborhood laws, guidelines and codes and to working decently and
genuinely with government authorities and others in their networks.
The organization understood that a client must be upbeat when its

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workers treat them right and this can possibly happen when the
representatives are cheerful. Glad workers have given Starbucks' an
upper hand to make steadfast clients. Starbucks' standing can likewise
be upgraded through the spreading of information about the great help
given by the organization through sites and web-based media. This
will pull in more clients and increment the income of Starbucks. To
handle different issues the organization has created guidelines of
business lead and furthermore, they have set up Business Ethics and
Compliance unit. So that in the event that any accomplice is
confronting any issues identified with dishonest practices they have
given a helpline number where their accomplice can report their
issues namelessly. It is against Starbucks strategy to offer or make an
installment or endowment of any sort to encourage a nearby cycle or
to impact a neighborhood government official. In doing so they
attempt to satisfy moral and legitimate guidelines. In the event that in
the event that anybody presumes that the specialist is making illicit
installments for Starbucks sake, the organization is under
commitment to research whether this is the situation and to stop any
such installments.

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3. A working environment which is conducive is a key element to the
performance of the employees and also is one of the individual
rights for the employees.- Explain the relevance of this statement
in reference to the given case study

 A workplace which is helpful is a critical component to the

exhibition of the representatives and furthermore is one of the
individual rights for the workers. Nature of work and its current
circumstance makes an impression in the personalities of the
representatives and this impression impacts brain research and
conduct of the representatives which thus coordinates the method of
accomplishing and directing work and at last prompting making of a
climate. A work amicable and cheerful climate will build the
efficiency and occupation fulfilment of representatives. Starbucks
effectively establishes and advances a climate that is
comprehensive, all things considered, and their interesting
capacities, qualities and contrasts and advances variety as a vital
and serious business advantage for the organization. Accomplices
are relied upon to observe all security rules and practices, help out
authorities who implement these principles and practices, find vital
ways to ensure themselves and different accomplices, go to required
wellbeing preparing and report quickly all mishaps, wounds and
risky practices or conditions. Such sort of blended and agreeable
workplace builds the efficiency and occupation fulfilment of
representatives. Since when the representatives are working in a
climate with no aggravation or exploitative issues which can be
made by others is supposed to be significantly more engaged in their
work and can perform better. At the point when the representatives
are in a serene climate with no aggravation or deceptive issues made
by others in the organization, they can be more engaged in their

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work and put more exertion in it just as have a superior presentation.
A decent work culture lessens interruptions and allurements and
these guarantee incredible administrations to the clients.
Underlining on uprightness and reasonableness on the whole
dealings upholds the moral standards which are singular rights.
Being reasonable towards representatives can stay away from
clashes and advance tranquil and cordial climate. In this manner, we
can say that a work space which is helpful is a critical component to
the exhibition of representatives and furthermore one of the
individual rights for the representatives.

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4. Write a critique on the article’s contribution and effectiveness in
the area of Business Ethics

 In the wake of perusing this article, I found that Starbucks is

focused on the most elevated moral principles taking all things
together deals. All the Starbucks accomplices have a proceeding
with commitment to acquaint themselves with material laws
identifying with their work duties and all Starbucks approaches.
Starbucks business morals and consistence program upholds
Starbucks mission and ensures their way of life and notoriety by
giving assets to their accomplices which is fundamental for moral
choice at work. The principle moral issues tended to in Starbucks'
set of accepted rules for its accomplices can be ordered as
responsibility of accomplice to offer quality assistance to clients,
establish work environment climate helpful for accomplices and
accentuation on uprightness and farness on all dealings. The Ethics
and Compliance Helpline is a free telephone number for announcing
issues or raising worries that include morals, legitimate issues or
expected infringement of Starbucks strategy, including the
Standards of Business Conduct and our basic beliefs.

Thus, in the wake of inspecting this article we can say that

Starbucks follow utilitarian and rights hypothesis for example

 Utilitarian hypothesis expresses that doing greatest great to most

extreme individuals as the statement of purpose of Starbucks is
additionally in accordance with this. Their arrangements are
accentuating more on what can anyone do and what isn't to be done
like what conduct should their accomplices embrace.

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 Rights hypothesis says that anything which is done to ensure the
rights is given need. Certain things like their responsibility towards
essential common freedoms and individual rights are given need.

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5. Give some suggestions on how they can further improve
practicing ethics in Starbucks.

 Some suggestions on improving practice of ethics in Starbucks

 The organization can set certain guidelines of morals and ethics as

an establishment and keeping in mind that recruiting they can screen
the representatives through this arrangement of moral principles.
The candidate who doesn’t adjust can be taken out.
 Applicants can be approached to take a psychometric test and the
premise of the outcomes the administration can take a choice.
 While meeting, certain circumstances ought to be given to the
candidates and by recording their reaction and activity to that
circumstance they can be chosen.
 The questioners ought to likewise talk with them about how they
dealt with the moral issues looked by them at their past work
environment and how they will take care of the moral issues
situations when they face them later on.
 Briefing the new representatives with organization esteem
framework, code of morals during the hour of direction and
furthermore re-instructions the current representatives by leading
courses, Worksop and practices dependent on genuine situations.
 According to me Starbucks to fortify the morals which are singular
rights and distributive equity of the work unit by compensating
those representatives with moral practices similarly and rebuff those
with untrustworthy practices through work objectives and execution
examinations.
 Ethical practices in an organization start at top administration on the
grounds that the representatives will in general follow the conduct
and activity of their administrators towards a moral issue. It affects

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representatives contrasted with the expressed approaches of the
organization. Hence, the words and activities of the supervisors
ought to consistently be lined up with the organization's code of
morals and code of behaviours.

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THANK YOU

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