Pre-Opening- Hotel Operations Manager- Guest Relations Manager-  PROFILE

Quality expert

 EDUCATION

Artusi Recoaro Tourism School London Journalism School

07.2002 - 07.2007 05.2015 - 06.2018
Tourism Operator Travel Journalism

 LANGUAGES

Italian 
British English 
Chinese 
Spanish 
French 

Rasia Joshua Greek

German
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 joshuatheone88@gmail.com
 +30 6945741469  SKILLS
 Ioannina
 Flexibility
Ϫ joshua.rasia
 Attention to details
Ϩ Italian
 Energetic
ϩ joshua.rasia/linkedin
 Passionate
 Strong-willed
PERSONALITY
 Active
 Chatty
 Confident
 Brave
 Easy-going SOFTWARE SKILLS
 Cheerful

 Enthusiastic Opera 
 Broad-minded Microsoft Office 
Microsoft Powerpoint    
Microsoft Excel 
Microsoft Word 
 EXPERIENCE  HOBBIES

  
2018-09 VACANZE COL CUORE-GLAMPING RESORT
2020-03 DESENZANO
- Hospitality Manager/ Resort Manager
Travel History Cyclism
Out of the different daily tasks I was inspiring

  
leadership for the team.On top of that I was
making important decisions on policy, planning,
and strategy decisions.During the season I was
Tennis Asian Cuisin Geo Politics
developing, implementing staff procedures and
quality processes.

2017-09 NH HOTEL PALAZZO 500 ROME

2018-09 Guest Relations Manager
- I was ensuring providing flawless, upscale,
professional and high class guest service
experiences. I had to be very creative to create
fantastic moments for every guests and I was
analyzing customer feedback and providing
strategic direction to continuously improve overall
rating. I did reply also on every single feedback
and managed TA and special requests.

2015-05 THE KENSINGTON- LONDON

2017-06 Duty Manager
- The boutique property located in the centre of
London had a lot to be taken care of. Being a 5
star boutique Hotel winner of many awards
required lot of attention to the details and a great
organisation as a team. Every day the troubles
were different but the team and the
accomplishements were par.

2013-06 PANGU 7 STAR HOTEL BEIJING

2015-11 Guest Relations Manager
- Settling in a 7 star Hotel on the other side of the
globe isn't the easiest of the tasks.My Mandarin
level improved dramatically and my attention to
the details as well. We have developed a new way
to seal letters with the brand of the Hotel in order
to make them more special altogether with many
other peculiar things.

2016-05 ACCOR CARDIFF

2017-06 Front Office Manager/Operations Manager
- In Cardiff I was responsible for multiple
departments, from the Spa to the whole
functioning of different departments , including
the Front office.I had daily meetings with the
HOD's in order to improve the quality standards.