Questionnaire [GO] - Semi-Structured Questionnaire for Government

Organizations

E-Government Vision and Strategy

GO1. How do you explain the e-government vision and strategy within your
organization?
GO2. How do you explain the level of satisfaction about the current e-
government vision and strategy in Sri Lanka?

The Leadership
GO3. How do you think the proper leadership at the top of the
government/government organizational level can influence the e-government
success?

Top Management Support

GO4. How do you see the level of commitment and support from the top
management?

Management Systems and Structure

GO5. How do you describe the management decision-making structure, prior to
the e-government implementation?
GO6. How do you see the change in the existing management decision-making
structure with the introduction of e-government implementation?
GO7. How did the organization manage the ‘IT function’ before and after the e-
government implementation?

Change Management
GO8. How do you explain organizational change management strategies used
during the e-government implementation?

Organizational Politics, Culture

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 GO9. How do you see the effect of organizational politics and culture towards e-
government implementation success?

Formalization
GO10. How do you describe the effect of typical government bureaucratic
structure towards e-government implementation?

IT Skills
GO11. How do you see the level of IT skills within the organizational staff?
GO12. How do you describe strategies used so far to improve staff IT skills?

Internal/External Pressure
GO13. How do you explain the level of internal/external pressure effect the e-
government implementation success?

Project Championship
GO14. How do you describe the concept of ‘Project Championship’ within the e-
government implementation?
GO15. How do you describe the suitability of having a ‘Hybrid Project
Champion’ within the e-government implementation?

Information/Business related Processes

GO16. How do you see the gap between the work process required for the new
system and the processes before the implementation?

Cost and ROI

GO17. How do you describe the level of usage of a Cost-Benefit Analysis or a
ROI in the organization before implementing any e-government system?

IT Infrastructure
GO18. How do you interpret the hardware/software design-reality gap available at
the start of the e-government implementation?

Support Factors

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GO19. How do you see the effect of the level of support rendered by funding
organizations, the government and vendors towards e-government success?

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Questionnaire [RB] - Semi-Structured Questionnaire for the Current
and Past Regulatory Body Senior Officials

E-Government Vision and Strategy

RB1. How do you explain the level of satisfaction about the current e-
government vision and strategy in Sri Lanka?

The Leadership
RB2. As a regulatory body, how do you think the proper leadership at the top of
government/government organizational level can influence the e-government
success?

Project Management
RB3. As a regulatory body, how do you see the effect of the project management
towards e-government implementation success?

Procurement Management
RB4. How do you describe procurement management as a key component of e-
government success?

National E-government/ICT Policy

RB5. How do you see the level of adherence to National ICT/E-government
policy effect current e-government implementations?

Internal/External Pressure
RB6. How do you explain the level of internal/external pressure effect the e-
government implementation success?

Technological Change, Modernization and Globalization

RB7. How do you see the level of impact by technology change, modernization
and globalization to the current implementation process?

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Political, Economical and Social Environment
RB8. How do you access the political, economical and social environment with
the e-government success in Sri Lanka?

Legal Infrastructure
RB9. How do you describe the situation with the current ICT legal
infrastructures in terms of e-government implementation success in Sri Lanka?

IT Infrastructure
RB10. How do you access the current IT infrastructural capability in terms of
current e-government success in Sri Lanka?

IT Expertise
RB11. How do you access the level of IT expertise in the country? Do you feel
that we have enough to take up any challenge in the future?

Interoperability
RB12. As the regulatory body, how do you the access the level of usage of a well-
defined interoperability framework? Do you see any barriers to adopt to such a
framework?

Support Factors
RB13. How do you see the effect of the level of support rendered by funding
organizations, the government and vendors towards e-government success?

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Questionnaire [DN] - Semi-Structured Questionnaire for Donor Agencies

E-Government Vision and Strategy

DN1. How do you explain the level of satisfaction about the current e-
government vision and strategy in Sri Lanka?

National E-Government Policy

DN2. How do you see the level of adherence to National ICT/E-government
policy effect current e-government implementations?

Project Management
DN3. As a donor organization, how do you see the effect of project management
of the regulatory body towards e-government implementation success in Sri
Lanka?

Procurement Management
DN4. How do you describe procurement management as a key component of e-
government success?

Political, Economical and Social Environment

DN5. How do you access the political, economical and social environment with
the e-government success in Sri Lanka?

IT Infrastructure
DN6. How do you access the current IT infrastructural capability in terms of
current e-government success in Sri Lanka?

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Questionnaire [VN] - Semi-Structured Questionnaire for Vendors

E-Government Vision and Strategy

VN1. How do you explain the level of satisfaction about the current e-
government vision and strategy in Sri Lanka?

Top Management Support

VN2. How do you access the top management support from government
organizations and the regulatory body towards e-government projects?

Project Management
VN3. As a vendor, how do you see the effect of the project management in
regulatory body and government organizations towards e-government
implementation success?

Procurement Management
VN4. How do you describe procurement management capability of government
organizations and in the regulatory body as a key component of e-government
success?

Organizational Politics, Culture

VN5. How do you see the effect of government organizational politics and
culture towards e-government implementation success?

Formalization
VN6. How do you describe the effect of typical government bureaucratic
structure towards e-government implementation?

IT Skills
VN7. How do you see the level of IT skills within the government organizational
staff and the e-government success?

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Questionnaire [CT] - Semi-Structured Questionnaire for Citizens

Background Information
Please use (√) to fill the following
CT1. What is your age?
Less than 25 years
26-35 years
36-45 years
45-55 years
>55 years

CT2. What level of education have you completed?

Below O/L
O/L
A/L
Diploma/Degree
Others

CT3. What is your workplace?

Government
Private
Semi-government
Self-Employed
Other (Please specify)

CT4. What is your area/district of residence?

Consumer Readiness/Awareness

CT5. Have you ever heard about the e-government?

Yes No

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 If ‘yes’, Please describe your opinion about the e-government initiatives in
Sri Lanka?

CT6. Have you ever heard about the ICTA Re-Engineering government program
and the services they provide to citizens?

Yes No

If ‘yes’, Please specify them?

Consumer Satisfaction
CT7. Are you satisfied with services provided by ICTA e-government initiatives
in Sri Lanka so far? (The Government Web Portal and Government
Information Center)

Yes No

If ‘no’, what are the reasons and recommendations for that?

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REFERENCES

[1]. World Bank Website (2005), “Definition of E-Government”:

http://www1.worldbank.org/publicsector/egov/definition.htm

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model”, Information Technology & People, vol. 18, issue 3, pp. 280-299, 2005. [Online].
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[3]. R. Heeks, “Most e-Government-for-Development projects fail: How can risks be reduced?”,
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[4]. United Nations, UN Global E-governance Survey 2003. New York: United Nations, 2003.

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[7]. N.K. Hanna, From Envisioning to Designing e-Development: The Experience of Sri Lanka, The
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[12]. H. Alshihi, “Critical Factors in the adoption and diffusion of e-government initiatives in
Oman”, PhD Thesis, Victoria University, March 2006.

[13]. Z. Ebrahim, Z. Irani, and S. Al Shawi, Factors influencing the adoption of e-government in
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[17]. R.B. Heeks, Implementing and Managing e-Government: An International Text, Thousand
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[18]. R.B.Heeks, and S.C.Bhatnagar, “Understanding Success and Failure in Information Age
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[22]. The World Bank, “Project Appraisal Document”, The World Bank, Aug 24, 2004.

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[27]. H. Galpaya, R. Samarajiva, and S. Soysa, “Taking e-Gov to the bottom of the pyramid now:
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