Insurance Protection

Dispute Details Form (DDF)

To be completed by the Tenant raising the tenancy deposit dispute.
URN 95311

DPC DPC005113458

Section 1 The Dispute

1.0 How much was your deposit? £ 1100

1.1 How much deposit have you received back? £ 600

1.2 Amount you are happy for your Landlord/Agent to withhold? £ 30

Amount Retained Amount You Accept Issue Accepted

E.g. £ 120.00 £ 120.00 Cleaning
£ 30 £ 30 Parking Permit
£ £

£ £

£ £

1.3 Remainder of deposit now in dispute? £

Note 1.1, 1.2 and 1.3 must total amount in 1.0

Section 2 Terms of the Tenancy

2.0 When did your tenancy start (commencement date on your
Tenancy Agreement)?
D0 D1 M
0 M
9 Y2 Y
0 Y1 9
Y

2.1 What is the contractual end date on your Tenancy Agreement? D1 D6 M

0 M1 Y
2 Y Y Y1
0 2

2.2 How long have you lived at the property? Years Y0 Y1 Months M
0 M
5

Section 3 Effective Resolution

Please use the box below to let us know when and how you requested the return of your deposit. Please
also let us know your Landlord’s/Agent’s response and whether they provided you a breakdown of the de-
posit deductions. We request that you upload evidence of your request for the return of the deposit. Without
this we may be required to reject your Deposit Dispute.

The Landlord served us with a section 21 notice on the 10th November 2020. The
landlord agreed that as we paid in 6 month chunks and we had paid up until the end
of February that if we left before that we would get a repayment of rent equal to the
amount of time left on the tenancy. There were no other stipulations to this
repayment. Due to the potentially fluid nature of our leaving date we agreed to keep
the estate agents informed and arrange for everything to be done when we knew we
were moving. We ended up moving out on the 12th Jan 2021 and therefore
arranged for the checkout to be done on Saturday 16th Jan. Included as evidence is
the section 21 letter and the response to the checkout we received from the landlord.

Page 1 of 4 continued overleaf...

Section 4 Your Claim
4.0 In order for us to be able to deal with your dispute more effectively, please can you complete below what best
indicates your Landlord/Agent’s reason for withholding your deposit. Please be advised that there are generally five
main areas of dispute - namely replacement items, damage repairs, cleaning, garden maintenance and rent but there
is an additional box below for ‘other’ if required.
ALWAYS provide a copy of the full Tenancy Agreement together with all other relevant evidence.
 B. If the issue(s) in dispute include Rent, please provide evidence in the form of bank statements/official receipts for
N
rent paid/received and not just an excel spreadsheet.
Below is an example of how you may wish to lay out your claim.

Issue in dispute (items for which you are being charged)

Reason 1: Amount Landlord is withholding: £ 1000 Evidence:

Carpet YES ✔ NO

Details of issue:
I had the carpet professionally cleaned before leaving the property.

4.1 Issue in dispute (items for which you are being charged)

Reason 1: Amount Landlord is withholding: £ Evidence:

Oven Cleaning 75 YES ✔ NO

Details:

According to the landlord, the oven was not professionally cleaned; I enclose
exhibit B, a completion of clean certificate that proves we did in fact get a
professional clean for the flat. During the dispute prior to escalation, I was in
correspondence with the cleaning company we hired to see if they could perform
a touch up clean so that it could be done to the landlord’s satisfaction. Upon
arrangement of this, I informed the landlord’s representative and was told that he
had gone ahead and got his own cleaning company in to perform the clean and
that we are still eligible to pay the original costs.

I argue that we were not given the time to rectify the perceived grievance, and
that we had let them know prior to the date of the inventory being taken that if
4.2 therein were
Issue (items
disputeany for which
issues youthe
with are being
clean charged)
to let me know as they do a complementary
reclean as seen in exhibit C, Amount
Reason 2:
correspondence with the landlord’s representative
Landlord is withholding: £ Evidence:
about the reclean service. I argue that as soon as the landlord got his cleaning
Carpet Cleaning
company in the landlord forfeited 120 his claim to the charges for the oven. YES ✔In support
NO

of this I enclose Exhibit D, my correspondence with the cleaning company to

Details:
arrange a reclean, and exhibit E correspondence with the landlord’s
representative
Again the landlordshowing their response
was unhappy to cleanliness
with the this offer. Asofwell
the as exhibit
carpet, butC.again we
had it cleaned as part of the professional cleaner’s service. I even paid for the
carpet to be washed, as shown by exhibit F, cleaning company invoice. Again the
landlord's representatives knew of the offer of a reclean should there be any
issues and despite this the landlord used another cleaning company to clean the
carpet. The inventory taken at the end of the tenancy clearly shows pictures of
the carpet, it is obviously cleaned to a high standard (see page 19 onwards for
the collected photos), the inventory states it was also marked at the beginning of
the tenancy, and has spot marks and stains at the end, clearly showing (in my
opinion), nothing other than wear and tear which we are not liable for.
Page 2 of 4 continued overleaf...
Indeed, the photos in the checkout inventory when compared with the checkin
Section 4 Your Claim continued

4.3 Issue in dispute (items for which you are being charged)

Reason 3: Amount Landlord is withholding: £ Evidence:

Decoration Contribution 275 YES ✔ NO

Details:

As the pictures in the inventory (exhibit G) show, on page 14 and 15, there is no
evidence of the proposed line of emulsion stated in correspondence with the
landlord’s representative in exhibit I. Indeed, the only time images showing this
appeared were in exhibit H, 6 days after we had moved out. I find it suspicious
that these marks are our doing when they only appeared 6 days after we left. This
email also confirms they were not in the inventory report and therefore are not our
responsibility to pay for. The inventory itself states only light marks and staining
on the walls in bedroom 1 and light marks and scuffs in bedroom 2. Again, this
sounds to me like wear and tear and we are not liable for such things. Exhibit H
also admits that the landlord had the place redecorated before we moved in and
4.4 this somehow raised the bar in terms of the cleanliness of the flat expected of us
Issue in dispute (items for which you are being charged)
when we returned it. I argue this is not the case, and we did everything possible
Reason 4: the flat in a more than
to return Amount Landlord iscondition.
satisfactory withholding: £ Evidence:

YES NO
I also would like to state that it cost me £20 to repair paint peeling from the walls
in bedroom 1, I therefore find it very hard to believe that repainting over some
Details:
paint marks will cost £75 for materials and £200 labour costs. To me, the landlord
is trying to come up with a way for us to redecorate both bedrooms for no cost to
him, something that is not permitted to come out of the deposit.

Additionally, I would like to state that the landlord refused to provide us with
invoices of all works he claims should be paid by us. As this is our right, I find it
very suspicious that these would not be provided if he had nothing to hide from
us. Exhibit J is the email chain between myself and the representative proving I
asked for them, but never received them prior to this dispute being opened.

4.5 Issue in dispute (items for which you are being charged)

Reason 5: Amount Landlord is withholding: £ Evidence:

YES NO

Details:

Please tick this box if you are unaware of the issues the Landlord is claiming for:

Page 3 of 4 continued overleaf...

Section 4 Your Claim continued

Please use the space below to provide any further details relevant to the dispute.

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G_INS_DDF_v2_0817_7931

Tenancy Deposit Solutions Limited, trading as mydeposits.

Registered office: Lumiere House, Suite 1-3, 1st Floor, Elstree Way, Borehamwood WD6 1JH.
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