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HEALTH
Quarter 1 – Module 2
CONSUMER HEALTH
HEALTH
Quarter 1 – Module 2: Consumer Health

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the Government of the Philippines. However, prior approval of the government agency or office
wherein the work is created shall be necessary for exploitation of such work for profit. Such
agency or office may, among other things, impose as a condition the payment of royalties.

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trademarks, etc.) included in this book are owned by their respective copyright holders. Every
effort has been exerted to locate and seek permission to use these materials from their
respective copyright owners. The publisher and authors do not represent nor claim ownership
over them.

Regional Director: Gilbert T. Sadsad

Assistant Regional Director: Jessie L. Amin

Development Team of the Module

Writer: Stephanie Loterte
Editors: Eva Edna Carinan and Joan S. Barallas
Reviewer: Maria Teresa P. Borbor
Illustrator: Henny Ray Daet
Layout Artist: Melody P. Borbor, Antonio L. Morada
 CONSUMER HEALTH
Week 2, 1st Quarter

I- Introduction

As an adolescent, there are so many things that concern you. It

is important that you learn the skill of making good decisions in order for
you to live a healthy and normal life.

This module will help you understand the basics of consumer

health. Consumer health targets to develop a person’s ability to evaluate
and utilize health information, products, and services wisely and
effectively.

II- Objectives
What I need to know

Hello, Learner.
At the end of this module, you will be able to:
identify national and international government agencies and
private be able to discus the various forms of health providers and health
care plans.

III- Vocabulary List

Health Professionals -licensed to practice medicine and other allied health

programs

-some examples are physicians, cardiologists,

neurologists, etc.

Healthcare Practitioners - “independent healthcare providers who are

licensed to practice on a specific area of the body” (Meeks, et al., 2011)

-some examples are dentists, podiatrists,

optometrists, etc.

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 Allied Health Professionals - “trained healthcare provider who practice
under the supervision of a physician or healthcare practitioner” (Meeks, et al.,
2011)

-examples are nurses, dieticians, pharmacists, and physical therapists.

Healthcare Facilities -places or institutions that offer healthcare services

Hospital -a healthcare facility where people undergo medical diagnosis,

care and treatment

Walk-in Surgery Center -a healthcare facility that offers surgery without

the patient being admitted in the hospital

Health Center - a healthcare facility, which services cater to a specific

population with various health needs

Extended Healthcare Facility -a healthcare facility that provides

treatment, nursing care, and residential services to patients, often the elderly

Health Insurance - “a financial agreement between an insurance company

and an individual or group for the payment of healthcare costs” (Payne, et al.,
2005)

- “a protection that provides benefits for sickness or injury” (Meeks, et al., 2011

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IV- Pre- Test
Directions: Read each situation carefully. If the statement is correct,
write “TRUE” on the blank provided before each number. Write “FALSE” if
it is not.

_____1. It is not important to know the credibility of the doctor or

hospital with whom/which you are getting services from.

_____2. A nurse is an example of a healthcare professional.

_____3. A dentist is an example of a healthcare practitioner.

_____4. A physician can do medical work without supervision.

_____5. Health insurance is free for everyone who gets sick/injured.

V- Learning Activities

A- Read the articles below:

Qualities a Good Healthcare Provider must Have

Visiting a clinic or hospital can be a nerve-racking experience for many

people, as such, healthcare professionals should be attentive to patients
and make certain they are meeting their unique needs, here are eight
important traits that patients Look for in their healthcare providers:

1. Communication: Communication is a vital part of your relationship

with the patient, healthcare professionals require great communication
skills, especially when it comes to speaking and Listening, the way in which
a healthcare professional explains information to a patient is just as
important as the actual information being communicated. Patients who
clearly understand you, are more likely to admit their ailments, carefully
evaluate their treatment options, and be more apt to following directions.

2. Empathetic: It's important to understand and relate to a patient's

feelings. Not to be confused with sympathy, empathy is an important trait
that healthcare professionals must possess. According to a study published
in Academic Medicine, research suggests that when healthcare
professionals respond empathetically at appropriate times their patients
tend to be happier and more motivated to stay on treatment.

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 3. Passionate: No patient wants to visit a healthcare provider that no
Longer cares about their career, remind yourself why you chose your
profession and show your patients that you have a genuine passion in
helping others. Exhibiting passion will not only set you apart from the pack,
but it will also garner you repeat "customers” in the healthcare industry.

4. Forthright: Patients want a health provider that is forthright with all

of their medical information in layman's terms. When patients feel that you
are being straightforward with all the facts it 8LLows them to make educated
decisions about their health that could impact their Life and well-being,

5. Professional: Professionalism is not clearly defined in the dictionary,

but in the medical field, it is generally accepted as acting with appropriate
demeanor, respect, and possessing proficiency to perform the job. A
healthcare professional that is professional is compelled to always put the
patient's well-being above their own self-interests, a patient will have
greater trust and confidence in your abilities when you demonstrate good
manners and respect.

6. Respectful: Patients want a healthcare provider that treats them

Like an individual and not just another medical problem, Patients want their
medical conditions and treatments explained in simple Language so that
they're not made to feel inferior or bogged down with medical jargon,

7. Knowledgeable: Many healthcare professionals believe that their

certifications and/or degrees are of highest importance to their patients. In
actuality, a patient values your knowledge and experience above your
credentials, for instance, if you're a physician assistant and a patient is
visiting you for the first time, the last thing a patient is worried about is what
school you attended. A patient is more concerned about how many patients
you have treated and wants to confirm that you can safely meet their needs.

8. Thorough: One mistake in the medical field could have devastating

effects. A patient wants to know that their health provider has not
overlooked an aspect of their care, being thorough and paying close
attention to detail during your evaluation can prevent the patient from future
ailments or the discomfort of having to come back for additional visits.

Five Qualities that a Great Hospital must Have

1. Patient-Centric Approach. The best hospitals always prioritize the

patient's comfort and convenience at each stage of their journey. A good
hospital should focus on making the patient's experience as seamless as
possible, right from appointment booking to discharge. It is crucial to
provide patients with all the necessary information that will help them make
their decision faster. For instance, most top hospitals have a website that
gives comprehensive information about their doctors, facilities, etc. In

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addition, their staff is trained to treat patients with the utmost care, be it at
the admission counter or the path lab. The key is to empower patients with
all possible facilities so that they can have faith in the hospital and its
professionals. Thus, the most significant step towards creating a great
hospital is to embrace a patient-centric approach.

2. Focused Leadership. The fate of any organization is largely

dependent on the capabilities of its leaders. Healthcare facilities are not an
exception to this rule. Thus, it is crucial to recruit dedicated and highly
qualified personnel in the topmost positions. They should be able to take
charge and steer the hospital in the right direction. Senior leadership is also
likely to demand accountability. This motivates doctors and other hospital
staff to provide the best care for their patients. Thus, the presence of a
visionary leader makes the hospital management and all other departments
more productive and efficient. This helps the hospital achieve all its quality
improvement goals. In addition to this, it is also crucial to hire the best
doctors in every department. Doctors are the face of any healthcare
organization. Recruiting highly qualified and experienced doctors ensures
that patients receive the best care and treatment. In addition to being good
at their job, they should be empathetic towards their patients. A great
hospital should also take pride in its doctors. It should showcase the
doctors' credentials and background on the website as well as the hospital
campus. This makes it easier for patients to learn about their doctors and
makes them feel more confident about their treatment.

3. Cutting-Edge Technology. One of the most significant factors that

distinguish a top-notch hospital from an average one is its ability to integrate
the latest technology. Technology has revolutionized several aspects of
healthcare, making it more affordable, risk-free, and fast. For instance, the
use of robotics has simplified many complicated and time-consuming
surgeries. In addition, the use of state- of-the-art testing equipment ensures
that the results are accurate and error- free. A good hospital doesn't restrict
the use of technology to medical facilities only. They utilize top-notch
technology in every department, from data management to patient safety.
For instance, they often use an emergency notification system to alert
employees in the event of any unforeseen emergencies. The mass
notification systems also help in improving your communication efficiency.
Thus, if you want to build one of the greatest hospitals, it is crucial to make
it technologically adept. High-quality equipment coupled with the latest
technology will ensure the best treatment for your patients. You should also
be open towards accepting newer technology, as and when it is developed.
In today's age of rapid technological advancement, this is the only way to
give your hospital an edge over others.

4. Transparent Pricing. In recent times, patients have become

increasingly aware of their rights. As patients start shouldering more of their
healthcare costs, they are likely to look for more affordable options. Thus,

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 it is crucial for hospitals to create a transparent pricing structure that is
readily available to the patients. It instills faith in patients and makes them
confident about selecting your hospital for their treatment. However, this
doesn't mean you should compromise on the quality of healthcare in order
to make it more affordable. On the contrary, it implies that you should
empower your patients by giving them access to your pricing structure. It
helps them understand why they are being charged a particular amount of
money. When a patient knows what they are paying for, they are less likely
to be skeptical.

5. Coordinated Care. The seamless functioning of a great hospital

depends on the coordination and internal communication between various
departments. It ensures that patients have a stress-free experience at every
stage, right from the admission to post-operative rehabilitation. Thus, it is
crucial for hospitals to develop standardized care paths for the most
common health conditions. In addition, healthcare facilities should also
utilize technology to maintain constant communication between different
departments. A centralized database of patients with all their reports, lab
results, and case history helps various departments plan the next course of
action. This, in turn, minimizes the likelihood of any misunderstanding and
miscommunication between departments that could lead to potentially life-
threatening errors.

References:

https://www.healthecareers.com/article/career/8-vital-traits-every-
healthcare-provider-should-have

https://www.google.com/amp/s/blog.pocketstop.com/5-qualities-of-a-
great-hospital%3fhs_amp-true

B- Read about “health insurance”.

“Health insurance should cover standard risks of illness and injury for
family members.” (Meeks, et al., 2011). There are two types of expenses
involved in health insurance: covered expense and exclusion. Covered
expense refers to the coverage of medical services that can be paid by the
company issuing the health insurance. On the other hand, exclusions are
specific services that are not paid by the issuer. Forms of health insurance are
not all the same. It is important to study the plan before availing it. Here are
some actions that may be taken to evaluate a health insurance (Meeks, et al.,
2011):

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1. Obtain and read carefully a copy of the health insurance plan.

2. Ask questions of representatives from the health insurance plan.

3. Shop around for other options.

4. Choose plans that give the most comprehensive coverage at the most

affordable price.

VI- Practice Task 1

Answer the questions below. Write your list of characteristics in
the blank provided.

1. What are the things that you look for in a doctor? Name at least 5 of
them.
2. What are the things that you look for in a hospital? Name at least 5
of them.
I am looking for a doctor who…

1.

2.

3.

4.

5.

I am looking for a hospital that…

1.

2.

3.

4.

5.

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Practice Task 2

MY PHILHEALTH

Suppose you are employed and about to be enrolled in Philhealth.

How will you evaluate its reliability?

What questions will you ask the company? Write 5 of them on the blank
provided.

1.

2.

3.

4.

5.

Practice Task 3
THINK ABOUT IT!
What are the pros and cons of availing a healthcare plan?

1. Debate on whether there is a need for a healthcare plan or not.

2. List your findings.

3. Write your comments on the blank provided.

PROS CONS

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 VII- POST TEST
Directions:
Make an advertisement of the following:
1. a good and reliable hospital
2. a great health insurance

NOTE: Each advertisement must be presented on a long bond paper.

Your work shall be graded using the rubric below:

CRITERI description pt description pt description pts

A s s
Visual There is no 1 There is no 3 There is 5
creativity harmony among harmony among harmony among
the elements of the elements of the elements of
art used and the art used, yet the art used, and
totality of the totality of the work the totality of the
work is not neat is neat to look at work is neat to
to look at look at
Verbal The words/ideas 1 The words/ideas 4 The 7
creativity used are not used are not words/ideas
convincing nor convincing, yet used are
possible possible convincing and
possible
Reliability The ad 2 The ad possesses 4 The ad 8
possesses less 3 criteria of a possesses 4
than 3 criteria of reliable product criteria of a
a reliable reliable product
product
Total 20
points

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For inquiries or comments, please contact:

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