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HEALTH
Quarter 1 – Module 5
CONSUMER HEALTH
HEALTH

Quarter 1 – Module 5: Consumer Health

Republic Act 8293, section 176 states that: No copyright shall subsist in any work of the
Government of the Philippines. However, prior approval of the government agency or office wherein the
work is created shall be necessary for exploitation of such work for profit. Such agency or office may,
among other things, impose as a condition the payment of royalties.

Borrowed materials (i.e., songs, stories, poems, pictures, photos, brand names, trademarks,
etc.) included in this book are owned by their respective copyright holders. Every effort has been exerted
to locate and seek permission to use these materials from their respective copyright owners. The
publisher and authors do not represent nor claim ownership over them.

Regional Director: Gilbert T. Sadsad

Assistant Regional Director: Jessie L. Amin

Development Team of the Module

Writer: Rineshzel B. Warde
Editors: Eva Edna Carinan; Joan S. Ballaran
Reviewer: Maria Teresa P. Borbor
Illustrator: Henny Ray Daet
Layout Artist: Melody P. Borbor, Antonio L. Morada
 CONSUMER HEALTH
Week 5-6, 1st Quarter

I- Introduction

This module will help you understand the basics of consumer health. Consumer health
aims to develop a person’s ability to evaluate and utilize health information, products, and
services wisely and effectively.

All of us are consumers. We acquire health information, purchase health products, and
avail of health services to appraise, improve, and maintain our health. In this light, we must
all be educated consumers who make wise selection of information, products, and services
that are scientifically proven and legally approved. We must evaluate and examine the
reliability of the sources.

Let us find out how we can be educated in consumer health.

II- Objectives
What I need to know

Hello, Learner.
At the end of this module, you will be able to:
✓ Identify national and international government agencies and private
organizations that implement programs for consumer protection. (H10CH-Ie-f-
27)

III- Vocabulary List

Consumer protection- is the practice of safeguarding buyers of goods and services,

and the public, against unfair practices in the marketplace.

Health information - is any idea that we hear from people around us, read from books
and other printed materials, or from the media that influence our
health.

Health products - are items that we consume to improve our well-being, like
medicine, food, clothes, furniture, electronics, etc.

Health services - are programs we avail from various providers such as

physicians, nurses, therapists, health workers, hospitals,
clinics, and the government. Some examples of these health
services are insurance, treatment and cure, complementary
and alternative medicine.

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 IV- Pre- Test
What I know…

Hello, Learner. Are you ready to go to our new lesson today? Before we proceed, let’s try
this one. Read the situation and answer the questions that follow.

A teenager once went to the local market to buy materials for a Science project.
Upon passing by some stalls, he was invited for a free orientation on the latest product of
a company. The company was selling “health rings” that can detect the mood of a person
and help lower body temperature and blood pressure. The teenager was easily attracted,
which made him buy two health rings for himself and his sister. He spent Php. 600 for the
items.

After a week, the teenager and his sister developed red spots and rashes on their
fingers. Upon checking, the rings are observed to have rust around them. The teenager
wants to file a complaint so the company may return his money.
1. What is the teenager’s problem?

__________________________________________________________

2. Who can help him with his problem?

___________________________________________________________

3. What do you think is the kind of right that protects the teenager on that situation?

___________________________________________________________

4. What would you ask yourself before buying a health product to avoid the same
experience?

___________________________________________________________

5. As a Grade 10 student, how can you help the teenager?

___________________________________________________________

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V- Learning Activities

Consumer protection is linked to the idea of consumer rights and to the formation
of consumer organizations, which help consumers make better choices in the marketplace
and pursue complaints against businesses that violate their rights. The entities that
promote consumer protection include government organizations such as the Federal
Trade Commission in United States, self-regulating business organizations such as
the Better Business Bureaus in the US, Canada, England, etc., and the non-governmental
organizations that advocate for consumer protection laws and help ensure enforcements
of consumer protection agencies and watchdog groups.

The government also plays an important role in consumer protection. A consumer

has rights mandated by law. These are privileges that an individual is guaranteed of health
products and services.

The Consumer Act of the Philippines is a law that protects the interests of the
consumer, promotes general welfare, and establishes standards of conduct for business
and industry. There are 8 basic rights of a consumer according to the act (Galvez Tan, et
al., 2009).

Here are the 8 basic rights of a consumer:

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VI- Practice Task 1
Identify the 8 basic rights of a consumer. Write your answer on the blank provided:

1. The right to This is the right to live and work in an

___________________
environment that is neither threatening

nor dangerous and, which permits a life

of dignity and well-being.

2. The right to This right guarantees survival, adequate

___________________
food, clothing, shelter, healthcare,

education, and sanitation.

3. The right to This is the right to choose products at

___________________
competitive prices with an assurance of

satisfactory quality.

4. The right to This is the right to be compensated for

___________________
misrepresentation, shoddy goods or

unsatisfactory services.

5. The right to This is the right to be protected against

___________________
the marketing of goods or the provision

of services that are hazardous to health

and life.

6. The right to This is the right to acquire the

___________________
knowledge and skills necessary to be an

informed customer.

7. The right to This is the right to be protected against

___________________
dishonest or misleading advertising or

labeling and the right to be given the

facts and information needed to make

an informed choice.

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 8. The right to This is the right to express consumer
_________________
interests in the making and execution of

government policies.

Practice Task 2

On a piece of paper, write a short reflection about the things you learned on
Consumer Rights and Protection. In your reflection, include the importance of practicing your
consumer rights.

1. What are instances that you practiced your consumer rights?

2. In which programs have you already participated to advocate for consumer

protection?

Practice Task 3

GOVERNMENT FIRMS

By knowing your consumer rights, you have the power to report illegal and
fraudulent health products and services. Here are some government firms that we can
approach to report such. Identify them.

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 What are other government agencies that you know where we can report
fraudulent health services?

___________________________________________________________________

___________________________________________________________________

___________________________________________________________________

_________________________________________________________________

I- POST TEST
I ASSERT!

How do you write a letter of complaint for the purchase of a fraudulent product? Read
the letter below as your guide in writing a letter of complaint in case you encounter similar
situation.

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Your Turn!

Construct a letter of complaint for the purchase of a product that has already
expired. Follow the format above.

RUBRIC FOR “I ASSERT” POST TEST

Used an appropriate product ____/5

Letter Elements: ____/10

Headings
Greeting
Body
Closing
Signature

Body of letter contained all parts: _____/15

Stated polite and positive expressions.

Stated the product/service purchased.
Stated what the problem is.
Stated if receipt or any proof of purchase is enclosed.
Stated what is expected on the response as to when a possible action or recommendation
can be heard from the receiver/company.
Ended the letter by stating confidence in the company, to do a positive response on the
situation in the best possible way that they can do to correct the mistake or replace the
product.

TOTAL_____/30points

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