Urilyzer 500 Pro ®

Service Manual
Analyzer for CombiScreen® 11SYS Plus and CombiScreen® 11SYS urine test strips

Analyticon
Biotechnologies AG
Am Muehlenberg 10
35104 Lichtenfels - Germany
info@analyticon-diagnostics.com
www.analyticon-diagnostics.com

agile - affordable - accurate

 Analyticon Biotechnologies AG
Am Muehlenberg 10
35104 Lichtenfels
Germany

info@analyticon-diagnostics.com
www.analyticon-diagnostics.com

2
UL500_V1.1_11-2017 Contents

Contents
1. Introduction................................................................................................................... 5
1.1  How to use this manual......................................................................................... 5
1.2  Symbols and formatting conventions.................................................................... 5
1.3  Safety precautions................................................................................................. 8
1.4  Intended use........................................................................................................ 10
1.5  Indications for use............................................................................................... 10
1.6  Limitation of use.................................................................................................. 10

2.  Analyzer overview....................................................................................................... 11

2.1  Analyzer components.......................................................................................... 11
2.2  The measurement process.................................................................................. 15

3.  The service software.................................................................................................. 16

3.1  Software update.................................................................................................. 16
3.2  Access to the Service menu screen.................................................................... 17
3.3  Working in the service menu............................................................................... 18

4.  Instructions for replacing parts................................................................................. 29

4.1  The tools necessary for servicing the device...................................................... 29
4.2  Disassembling the top housing........................................................................... 30
4.3  Replacing the LCD touch screen........................................................................ 31
4.4  Disassembling the middle housing..................................................................... 32
4.5  Disassembling the bottom housing..................................................................... 33
4.6  Replacing the mainboard.................................................................................... 33
4.7  Replacing the measuring head............................................................................ 34
4.8  Replacing the motor controller card.................................................................... 35
4.9  Replacing the lift motor gear belt........................................................................ 37
4.10  Replacing the lift motor..................................................................................... 38
4.11  Replacing the head motor gear belt.................................................................. 39
4.12  Replacing the head motor................................................................................. 40
4.13  Replacing the puller motor................................................................................ 40
4.14  Replacing the printer......................................................................................... 41
4.15  Replacing the check pad................................................................................... 43
4.16  Replacing the drop tray detector board............................................................ 44
4.17  Replacing the strip loading sensors.................................................................. 45
4.18  Replacing the ON button board........................................................................ 46
4.19  Replacing the lift motor home position sensor................................................. 47
4.20  Replacing the puller motor home position sensor............................................ 48
4.21  Replacing the head motor home position sensor............................................. 48

3
Contents

4.22  Replacing the interlock board........................................................................... 49

4.23  Replacing the test strip tray micro switch......................................................... 50

5.  Checking and adjustments........................................................................................ 51

5.1  Lift motor home position..................................................................................... 51
5.2  Puller motor home position................................................................................. 53
5.3  Head motor home position.................................................................................. 54
5.4  Head motor gear belt tightness........................................................................... 55
5.5  Lift motor gear belt tightness.............................................................................. 56

6. Troubleshooting.......................................................................................................... 57
6.1  Abnormal analysis results.................................................................................... 57
6.2  Troubleshooting chart.......................................................................................... 59

7.  Error messages and recommended actions............................................................ 61

8. Appendices................................................................................................................. 63
8.1  Technical specifications...................................................................................... 63
8.2  Printed circuit board diagrams............................................................................ 64

4
 Introduction

1. Introduction
1.1  How to use this manual
The Urilyzer® 500 Pro Service Manual is intended as a guide and reference for service
personnel. Urilyzer® 500 Pro may only be serviced by sufficiently trained service personnel
employed or commissioned by distributors certified by Analyticon Biotechnologies AG.
This Service Manual provides information on how the qualified service person can veri-
fy the performance of the device, perform troubleshooting, repair serviceable parts, and
­calibrate the device.
Other applicable documents are:
– the Urilyzer® 500 Pro Operator’s Manual
– the CombiScreen® 11SYS Plus Instructions for Use
– the CombiScreen® 11SYS Instructions for Use.
For further assistance and feedback, visit
The Operator’s Manual contains the directions you need to unpack the analyzer, safely use
it for your daily urinalysis and keep it in good working condition.

Please note that this Service Manual is intended to be used as a supplement to

the Operator’s Manual and does not contain every necessary information for oper-
ating and servicing the Urilyzer® 500 Pro instrument. For any personnel authorized
and qualified to service the Urilyzer® 500 Pro instrument must have the knowledge
and information described in both the Operator’s Manual and the Service Manual of
Urilyzer® 500 Pro.

Before reading this Service Manual, please read the related chapter of ­Urilyzer®
500 Pro Operator’s Manual, as descriptions and instructions in this Service Manual
assume the knowledge included in the Operator’s Manual.
The Operator’s Manual of Urilyzer® 500 Pro contains the following chapters:
– Quickstart
– System Description
– Unpacking & Setup
– Interacting with the analyzer
– Start-Up Wizard
– Analyzing samples
– Working with results
– Quality Control (QC) Testing
– Main menu options
– Instrument Settings
– Cleaning & Maintenance
– Troubleshooting
– Appendices (incl. technical specification, safety information, and intended use)

1.2  Symbols and formatting conventions

This manual uses the following symbols to highlight important information and help you
navigate the text:

5
Introduction

Symbol Explanation
CAUTION: Indicates a potentially hazardous situation that if not avoided
could result in personal injury or damage to the instrument. This symbol is
also used to highlight situations that can compromise results. Caution text
appears in bold type.
BIOHAZARD: Indicates a potentially dangerous situation involving the
presence of biohazardous material. All safety precautions must be taken to
prevent personal injury or damage to the equipment.
NOTE: Contains important information or useful tips on using the analyzer.
Notes appear in italicized type.

The  symbol indicates a cross-reference within the text. In the manual, you will notice
some text is in bold/italic or bold. The bold/italic text identifies screen names, while sim-
ple bold text identifies a button (touch sensitive area) on the analyzer display.

1.2.1 Labeling symbols used on the device, the accessories, or the

packaging
The following symbols appear on the device, its AC Adapter, its packaging, and on the
packaging of the reagent strip it was designed to read.
Double insulated product or Indoor use only
transformer. May also identify
class 2 equipment (power
supply only)

Catalogue number The CE mark indicates that

the product complies with the
applicable directives of the
European Union

Indicates that this product Indicates that this equipment

has been tested to the re-
quirements of CAN/
CSA-C22.2 No. 61010-1, sec-
ond edition, including Amend-
ment 1, or a later version of
the same standard includes
the same level of testing re-
quirements
is classified as Waste Electri-
cal and Electronic Equipment
under the European WEEE
Directive. It must be recycled
or disposed of in accordance
with applicable local require-
ments
Do not reuse

Batch code Stack no more than 4

The number of items that the Humidity limitation

contents of the package is
sufficient for

6
 Introduction

Protect from sunlight and Use by date

heat

Indicates that this system Caution, consult accompany-

contains certain toxic or haz- ing documents
ardous substances or ele-
ments. The environmental
protection use period for this
system is ten years. The sys-
tem can be used safely during Consult instructions for use
its environmental protection
use period. The system
should be recycled immedi-
ately after its environmental
protection use period has
expired.
Ethernet port symbol

In vitro diagnostic medical

analyzer

Manufacturer Serial number

Power on/off Do not use if package is dam-

aged

Handle with care USB port symbol

Temperature limitation DC Adaptor Polarity Centre

Positive

Atmospheric pressure limita- This way up

tion

7
Introduction

1.2.2 Abbreviations
The following abbreviations are used:

Abbreviation Definition
AC Alternating Current
arb arbitrary
ASTM American Society for Testing Material
conv conventional
csv comma separated values
DC Direct Current
EN European Standard
ID identification number
LED Light Emitting Diode
neg negative
norm normal
SI Standard International

1.3  Safety precautions

Before installing, maintaining, servicing or troubleshooting the analyzer, it is essential that
the safety requirements in this manual are read and understood. Avoiding safety precau-
tions may result in personal injury, death or the malfunction of the analyzer.
This section contains general requirements and instructions for safe working on the ana-
lyzer. Additionally you will find more warning, caution messages and notes at every sec-
tion throughout the service manual.

1.3.1  Service personnel qualification

The instrument required to be serviced by service personnel trained and accepted by 77
Elektronika.

1.3.2  Electrical and mechanical safety

Remove jewellery from your arms, hands and neck to avoid causing short circuit, electro-
cution or any possible accident by the analyzer moving parts.
If possible, disconnect the analyzer from electricity before opening it for adjustment, re-
placement, maintenance or repair.
Always reconnect protective ground cables to their lugs before power on the analyzer
again.
Never leave or place intentionally anything in the way of the moving parts of the analyzer.
Do not try to touch any parts of the analyzer during their movements.
Always disconnect the analyzer from mains when the power cable is damaged, the ana-
lyzer is damaged, the analyzer is exposed to rain, excessive moisture or anything spilled
inside of it.

8
 Introduction

1.3.3  Biological safety

The samples that are analyzed with this device may contain biohazardous material there-
fore the analyzer has to be considered as potentially biohazardous. Very important for your
health to carefully read, understand and implement all the instructions listed here.
Always wear protective gloves and clothing while handling the analyzer.
Never eat, drink handle contact lenses, apply cosmetics, store food or smoke while work-
ing in a laboratory environment.
During service work, keep your hands and fingers away from your face.
Change gloves when contaminated, glove integrity is compromised, finished work or
when otherwise necessary. Do not wash or reuse disposable gloves.
The used protective gloves may be infectious and should be handled and disposed of in
accordance with the local safety regulations.
Do not handle the waste directly as it may contain potentially biohazardous material.
The analyzer still can be potentially infectous after removal from use and during transpor-
tation.

1.3.4  Electrostatic discharge

Circuit boards are sensitive to static electricity, which can short-circuit them. Before you
touch any of the PCBs in the analyzer, wear an antistatic wrist strap or make sure that you
discharge the static electricity that builds up on your body. You can do this by touching a
metal object that is connected to ground.

1.3.5  IT security
The built-in PC of the analyzer does not contain any anti-virus program therefore it is very
important to follow the below listed precautions.
Always check all external storage devices with an anti-virus program before connect them
to the analyzer.
Never connect external devices to the analyzer, which are used in any public computer
systems or at home.
Do not add, move or delete any files or software unless specified in the User or Service
Manuals.

1.3.6  Disposal of the analyzer

The instrument must be treated as biological contaminated-hazardous waste. Proper dis-
posal of old appliances ( including its plastic parts, electrical components) prevents po-
tential negative consequences for the environment and human health. All electrical and
electronic products and other components of the analyzer should be disposed separately
from the municipal waste system. Final disposal must be organized in a way that does not
endanger waste handlers. As a rule, such equipment must be sterile before it is passed for
final disposal. For more information about disposal of such product, please contact your
city office, waste disposal service or your Local Safety Officer.

9
Introduction

1.4  Intended use

The Urilyzer® 500 Pro urine analyzer is an In Vitro Diagnostic Device (IVDD). It is designed
to increase the accuracy and efficiency of routine urinalysis by performing semi-quanti-
tative urinalysis using reflectance photometry to read urine test strips displaying, storing,
and processing the resulting measurement records. It is designed for use in professional
settings such as hospitals or medical laboratories by qualified clinical personnel under
the direction of a physician.

1.5  Indications for use

The Urilyzer® 500 Pro urine analyzer is a bench top IVDD for professional use designed to
be used exclusively with CombiScreen® 11SYS Plus and CombiScreen® 11SYS urine test
strips manufactured by Analyticon Biotechnologies AG.
The system indicates the pH and Specific Gravity (SG) of the urine samples and performs
the semi-quantitative measurement of relevant properties of the following urine analytes:
Bilirubin (Bil), Uribilinogen (Ubg), Ketones (Ket), Ascorbic Acid (Asc), Glucose (Glu), Pro-
teins (Pro), Blood (Ery), Nitrite (Nit), Leukocytes (Leu).
The system provides a screening test for the early detection of the following conditions:
– Liver disease
– Biliary and hepatic obstructions
– Carbohydrate metabolism disorders including Diabetes Mellitus
– Haemolytic disease
– Urological and nephrological diseases associated with haematuria or haemoglobinuria
– Diseases of the kidneys and the urinary tract
– Pathological shifts in the pH value.

See the MedlinePlus Medical Encyclopedia article on urinalysis for further details.

1.6  Limitation of use

Do not use the semi-quantitative results that the device provides to make diagnostic or
therapeutic decisions without additional analysis.
The device was developed and manufactured for human diagnostics use only (original
function). The manufacturer excludes all liability arising from or in connection with any use
of the device that is different from its original function.

10
 Analyzer overview

2.  Analyzer overview

2.1  Analyzer components
Printer cover
Printer cover button
Top housing
LCD screen
Strip delivery zone
ON button

Middle
housing
Bottom housing

Test strip tray

Figure 1: Analyzer front view

11
Analyzer overview

Test strip tray

Serial connector

PS/2

Middle housing Ethernet socket

USB Type A sockets

USB Type B socket

Bottom housing
Power socket

Figure 2: Analyzer back view

12
 Analyzer overview

Printer
Mainboard
Puller home sensor

FFC cable to touch screen

Motor controller card
Real time clock battery

Sensor flag

Ferrit
bound

Lift home
sensor
ON button board

Measuring head
Detector board

Strip timer rake

Micro switch
Drop tray

Bottom housing

Figure 3: Analyzer front view without top housing, touch screen, test strip tray and strip
loading sensor board cable

13
Analyzer overview

Micro SD memory card

Drop tray Connector panel

Lift motor
power connector
Head home sensor
Puller motor
power connector
Head motor
Head motor power
connector
Power to motor
controller card

Interlock board

Figure 4: Analyzer back view without top housing, touch screen, test strip tray and strip
loading sensor board cable

14
 Analyzer overview

2.2  The measurement process

The test strip is placed at the strip delivery zone where it is detected by the “On Tray
“sensor. The strip timer rake moves to its leftmost position while its teeth are just under
the level of the test strip tray and moves upward until only the longer teeth are above the
test strip tray. The longer teeth catch the test strip and pull it until the two pins (pull strip
phase). The rake moves upwards and lifts the strip over the nibs an places it back on the
tray. After that the rake moves downwards,then towards left about 10mm, upwards again
with the first shorter pair of teeth behind the strip and moves the strip on the test strip
tray towards the measuring head (move strip phase). The rake repeats this movement 8
more times until the strip arrives under the measuring head. The measuring head reads
the check pad, followed by each of the test pads on the strip. The measuring head moves
back to its home position and the strip is moved in the waste bin of the test strip tray by
the strip timer rake.

15
The service software

3.  The service software

3.1  Software update
Only Adminstrator and higher access level operators can run a software update.
The manufacturer is continuously upgrading the Urilyzer® 500 Pro user software, adding
new features and improving usability. From time to time you will be sent a software update
package for your device.
The most convenient way to enter software update files into the system is via a USB con-
nection. When a software update package is developed, you will either receive the files via
e-mail or as a downloadable, or copied onto a USB flash drive.
The following sections describe the software update procedure in each of the two cases.
The update process will not overwrite or delete the existing database or your active set-
tings on the device.

3.1.1  Using the ready-made USB flash drive

1. Switch on the Urilyzer® 500 Pro and wait until the system is ready.
2. Plug the USB flash drive with the software update into one of the USB A connectors at
the back of the analyzer. Wait for a (disk) icon to appear in the top right hand corner of
the Touch screen. The yellow disk icon indicates that the system recognized the USB
device.
3. On the Settings(2) » Update screen, wait for the Update button to light up and tap it to
start the automatic update processThe system detects the software update package
and verifies its contents before the Update button becomes active. If no update is de-
tected, the Update button changes to Refresh. Tap it to force the system to check the
peripherals again for updates.
Tap Restart when the update process is finished and remove the USB flash drive. You can
safely remove the flash drive by tapping and pressing down for a few seconds on the logo
in the top right corner of the display. The logo will turn grey and the disk icon will disappear
when you lift your finger or pointing device.

3.1.2  Using the online distributed software update package

You will need a USB flash drive, a PC or Macintosh to connect it to, and some basic
computer skills. Complete the following steps to copy the software update package you
received to an USB flash drive.
1. Create an ’update’ directory in the root folder of your USB flash drive.
2. Unzip the software update package you received or downloaded and copy it into the
’update’ directory you created.

The device will not be able to access the update files unless they are located in the
root folder of the USB flash drive in a folder named ‘update’.
3. Complete the steps in 3.1.1.

16
 The service software

3.2  Access to the Service menu screen

You will need a USB flash drive with a valid service password file to access the Service
menu screen. You will either receive a ready-made USB flash drive for this purpose, or
your service password file will be sent to you electronically. If you receive the password
file electronically, you will need to complete the following steps before you can access the
Service menu screen.

3.2.1  Using the separately distributed password

You can prepare your own service USB flash drive. You will need a USB flash drive, a PC
or Macintosh computer to connect it to, and some basic computer skills.
1. Create a ’login’ directory in the root folder of your USB flash drive.
2. Unzip the compressed folder with your password file and copy its contents into the
’login’ directory you created in step 1. The password is a string of random letters and
numbers, saved inside an “LUP2_login.txt” file.

The file contains the language settings, the operator name and the password: -L=en_
GB.UTF8 -n=service -p=oOrMIy47uxE23w
The language can be changed if needed using the ISO 639-1 Code for the required lan-
guage. For example, the string should be change to -L=pl_GB.UTF8 if you want polish
language setting.
3. Insert the service USB flash drive into the top USB A connector at the back of the
­Urilyzer® 500 Pro device.
4. Log out and tap in the “Enter name” textbox and when the system asks for the name,
tap enter. The system logs you in as service. Once you have logged in as a Service
level user, a Service button to access the Service menu will become available on the
Settings screen. The system, however, does not store the service password that is on
the USB flash drive. You will have to insert the service flash drive to log in as a service
level user after logging off the device or before you turn on the device.

3.2.2  Activating the built-in service-level operator

You can use the default service password to activate the preprogrammed Service level
operator on your Urilyzer® 500 Pro system. This way, you will not need a USB flash drive
to access the Service menu, only the service password itself.
1. Switch on the device or tap Logout on the Main screen to access the Login screen. Tap
the Enter name button.
2. Enter ’service’ (all lower case, without the inverted commas) as the Operator name.
3. Enter the service password you downloaded when the screen prompts you for a pass-
word. If you are using an external keyboard to enter the password, keep in mind that the
keyboard layout will depend on your language choice.
4. As a service-level operator, you now have access to the Service menu via the Main»Op-
tions»Settings path.

17
The service software

3.3  Working in the service menu

Figure 5: The Service menu

Users with service-level operator profiles have exclusive access to a number of functions
that help them test and set up basic hardware-related functions of the device. These fea-
tures are collected on the Service menu. In this section, you can find all the details that
you need to use these functions.

The Service menu is a single screen, offering all the functionality that is hidden from
normal users and administrators but is available above Service security level.

3.3.1  Fast Test

Figure 6: Starting Fast test

Fast Test is a basic built-in troubleshooting tool available to service-level operators.

When you tap the relevant button, the system starts a partly interactive test sequence

18
 The service software

that checks every part of the device hardware and functionality. The test sequence runs
automatically but you can skip any step or stop the test at any time.
The Fast Test function aims to run a short but thorough testing of various funcionality and
components of the instrument. The service personnel only need to follow the instructions
appearing on-screen, while results of the tests are printed as a Fast Test printout form.
Passed tests are indicated with OK, skipped test are indicated with SKIP, and failed tests
are indicated with FAIL on the printout.
During the Fast Test function the following HW and SW parts are tested: printer detection
& printing, display, touch screen function, strip sensing, sensors of the strip transmitter &
measurement system, measurement capability, input and output connectors.
Test parts can be skipped by using the right arrow button. The whole test can be cancelled
and quit by using the left arrow button.

Read the description and collect the needed accessories before you start Fast Test.
You will need the following accessories and external devices to complete the test:
– at least about 50 centimeters (20 inches) of thermal printer paper
– the serial number (S/N) of the device at hand

You can find the serial number printed below a barcode on a label on the back of the
device.
– a USB Type A-to-USB Type B converter cable
– a connected external keyboard
– a DHCP router connected via the Ethernet connector that can assign an IP address to
the DocUReader device
– a grey check strip
– unused test strips
– a USB flash drive with some content
– Laptop or PC with a serial port checking software - e.g. Terminal - on it and a serial
cable to connect it to the analyzer. Set baud rate to 115200, parity to none and bit rate
to 8.

This can be omitted from the test and skip the step where these accessories needed.

3.3.1.1  The test sequence includes the following steps and screen prompts

Screen prompt Required action Comment

Open printer door>- Follow the screen prompts
Close printer door
without paper>Load
paper and close
printer door
Terminal dev S/N Enter the serial number of your par-
ticular device on a terminal connect-
ed to the serial port
Date & Time If the date and time data that is dis-
played is not correct, enter the cor-
rect date and time, (in the format that
it appears in), via a terminal connect-
ed to the serial port
The system tests that the printer
cover sensor and the thermal
printer are functioning properly
This step is included for refer-
ence purposes only. You can
skip this step.
If the date and time settings are
often incorrect, even after you
set them, the CR2032 battery
that powers the real-time clock
of the system is either dead or
has lost the connection to the
mainboard. You can skip this
tep.

19
The service software

Screen prompt Required action Comment

USB-A (Remove Insert an USB-A flash drive with con- The system tests the USB-A
USB-B) tent into the USB-A socket of the connector.
device, and unplug any devices con-
nected to the USB-B interface
[No text prompt. The Tap the five solid color screens (red,
display displays a green, blue, black, and white) that fill
solid color] the entire display.
LCD quality? Tap the OK button if the colors filled
the display. Tap the FAIL button if the
colors failed to appear, or did not fill
the display.
Touchscreen? Move your finger or a capacitive sty- The touch screen doesn’t work
lus across the display, and check with ordinary pen, use a capaci-
that a crosshair appears, and that it tive stylus. If this test fails, you
follows the movements that you need to check the connections
make with the pen or stylus accu- of the touch screen.
rately.
Tap OK if the crosshair is aligned
with the tip of your finger or stylus,
and FAIL if the crosshair did not fol-
low your pen or stylus accurately.
Ethernet test (DHCP) Connect the devivce to a DHCP router.
Insert USB-B Plug in an USB-A-to-USB-B cable This test check the communica-
into both relevant sockets of the de- tion between the two types of
vice. USB connectors.
Keyboard: type Connect a keyboard to the device
“asdfghjkl” enter and type the string
asdfghjkl, then hit Enter.
Print test pattern This step of the test process is
quality? only applicable if you loaded
some paper into the printer and
closed the printer cover.

Check that the printed test pattern

(From top to bottom: a solid line, two
rows of disjointed vertical lines, eight
closely printed lines, and a row of Xs)
is clear and without any streaks.
LED green? Check that the LED at the test strip
LED red? delivery zone lights up and shines
LED off? with the relevant color, and then
turns off.
Mech check...
Check strip (insert) Place a grey check strip on the test The system analyzes the grey
strip ramp. check strip to offer a basic but
reliable way of assessing the
accuracy of the photometry
analysis.
Wet strip (insert) Place a test strip that you dipped in The system processes the test
urine or a quality control solution on strip as usual and provides an
the test strip ramp analysis result. You can test the
accuracy of the photometry
analysis is you use a urine sam-
ple that you have tested before.
Strip (insert) Place a new test strip on the strip
delivery area.

20
 The service software

3.3.1.2  Key to the Fast Test printout

The system assesses each subsystem test as OK (passed) or FAILED separately. The
Fast Test as a whole is passed only if every subsystem test was successful.

If you skip a subsystem test, it gets a FAILED mark. The following table summarizes
the symbols that appear next to values on the Fast Test results printout.

! this data is information related to the device

# this value is either an input (#<) or an output (#>)
<< the system retried this step
OK the system passed this test
FAILED the system failed this step
SKIP you skipped this step
* indicates error

3.3.2  Set Mechanic

Figure 7: Set Mechanic starts with Head (motor) screen

On the Set Mechanic screen, service personnel can run mechanic tests to find out wheth-
er any change, repair or fine-tuning in the mechanical system is necessary.
The left and right arrows let the service personnel browse amongst the seven screens
each applied to specific movements, the setting of home positions or flow tests of the
three motors. Three screens are for running test and jitter checks of the three motors.
Three screens for setting home positions of the three motors. The seventh screen is for
flow tests.

21
The service software

3.3.2.1  Motor test screens

Figure 8: Motor test screen

Mode: It shows the name of the motor, which the screen is applied to.
– 
Right-left arrows: It changes the mode and therefore the screens.
– 
Home: It moves the particular motor to Home position.
– 
OFF: It cuts off the power of the motor.
– 
<<Backward: It moves the motor backward (The flag moves toward the sensor).
– 
Forward >>: It moves the motor forward (the flag moves out of the sensor).
– 
Jitter (short): It checks (with a short movement) the lost motion of the particular motor,
– 
which caused mainly by the looseness of the gear belt.
Jitter (long): It checks (with a long movement) the lost motion of the particular motor,
– 
caused mainly by the looseness of the gear belt.
Run: It makes the motor do continious, full movements.
– 
Stop: It stops the motor.
– 
Speed: It sets the speed of the movements. All movements can be run at three different
– 
levels of speed. Slow represents the normal operational level of speed. Fast is a medi-
um level and the Service level is the fastest.
Sensor (home): The blue circle works as a control lamp. When the flag is in the sensor
– 
the blue circle “lights up”.

The sensor is not activated when the motor is in home position as the motor takes just
as many steps as needed to move the flag out of the sensor.
Back: It takes back to the previous level of the menu system.
– 

22
 The service software

3.3.2.2  Home position setting screens

Head motor Home position screen

Figure 9: Head motor Home set screen

The head motor home position setting is a little different from the other two. It comes from
the main requirement of a measuring head: most accurate reading of the pads. Therefore
the head home position must be where the reading of the check pad is the most effective.
There are five different reading positions represented in five rows. The middle row shows
the values of the position of a normal measurement check pad check. The other rows
show the values that are read when the head moves forward or backward 0.3 mm or 0.6
mm. Each position has four columns, showing the reflectance values of the four different
wavelenght (colour). The number in the brackets are the measured value, the negative
number above it is the difference from the expected value. If the difference is more than
150, the numbers turn blue, showing the irregularity. The positions can be measured one-
by-one with the Up and Down buttons. The checking starts straight away when the row
is selected. The Run button changes to Stop with an orange background colour. The All
Check measures all the positions.

23
The service software

Lift motor Home position screen

Figure 10: Lift motor Home set screen

The lift motor home position setting is based on the movement of strip lifting. Five motor
position can be checked in a predefined sequence to make sure of the correct position.
The position check is selected by the Up and Down arrows. The motor makes the move-
ment as soon as it is selected and can be checked again by tapping Run. The actually
selected position check is highlighted with a blue rectangular frame.
– Set: Lift “LIFT strip” position
The gap after the first, longer “puller” pair of the rake is about 1.5 mm above the “pull” pins
of the test strip tray (see Figure 37).
– Check: Lift “PULL end” position
The top of the longer “puller” pair of rake tooth are about 2.5 mm above the test strip tray
(see Figure 38).
– Check: Lift “PULL start” position
The first, longer “puller” pair of rake tooth are in the slot just under the end of the test strip
tray (see Figure 39).
– Check: Lift “BASE” position
The rake is in BASE position, under the level of the test strip tray.
– Check: Lift “MOVE end” position
The rake is in the end of its strip loading cycle, under the level of the test strip tray. The
rake shouldn’t touch the test strip tray.

24
 The service software

Puller motor home position screen

Figure 11: Puller motor Home set screen

The puller motor Home position setting is based on how close the strip is pulled to the pins
of the test strip tray at the end of the strip pull phase of the strip loading process.
– Set: Pull “PULL end” position
The strip is pulled just next to the pins (app. 0.5 mm) and does not touch them (see Figure
40).
– Check: Pull “MEASURE” position
The rake just passed (app. 0.2 mm) the pins of the test strip tray and the front mover teeth
are just a test strip away from the “measure” pins.

Flow test

Figure 12: Flow test screen

25
The service software

Flow test screen contains combined movements of the measurement process. The test
needs to be done with unused test strips.
– Pull Strip
The first phase of the measurement process. The rake goes to “PULL start” position,
moves towards the pins until “PULL end” position and goes under the Test strip tray.
– Move Strip
The second phase of the measurement process. The rake moves upwards from under the
test strip tray until “LIFT strip” position, moves towards the measuring head until “MOVE”
position. Then it goes under the test strip tray and back to lift motor “BASE” position
– Load Strip
The combined movement of the previous two. There is one “Pull Strip” and nine “Move
Strip” movement, emulating the whole strip loading process from the moment the strip is
placed at the strip delivery area until it arrives under the measuring head.
– Measure Strip
The measuring head reads the check pad then all the pads of the test strip tray.
– Run
Combined movement of one “Pull Strip” and one “Move Strip” motion repeatedly emulat-
ed until tapping Stop.

3.3.3 Sensors

Figure 13: The Sensors screen

The Sensors screen shows values of different sensors of the strip transporting system.
The “OnTray” sensor detects whether a strip is placed on the test strip tray for measure-
ment, the “Pull check” sensor detects whether the strip was successfully moved from the
strip placing area, and the “Detect” sensor detects whether the strip got to the area where
it cannot be reached by the operator anymore (inside the housing, before the measuring
head). The service personnel can give commands to the instruments with the Pull Strip
and the Move Strip buttons. Limits of the three sensors can be set with the left arrow and
the right arrow buttons and can be updated with the Update button. Negative limit values

26
 The service software

(–X) activate an automatic mode which sets the given sensor value according the following
formula:
Limit of … sensor:   -X
Automatically set limit: <VALUE MEASURED WITHOUT STRIP> - X

3.3.4  Device Serial Number

The serial number of your Urilyzer® 500 Pro device, essential to LIS output and main-
taining device warranty, is stored on the SD card. After you replace the mainboard or the
SD card of the device (see “4.6 Replacing the mainboard”), you will need to check and
re-enter the serial number (SN) of the device.
Follow these steps to change the serial number:
Find the serial number of your device on the sticker on the back of the device. It is a code
containing letters and numbers, and is marked SN. Note down the serial number.
Access the Service menu, and tap the Device SN button. Use the onscreen keypad to
enter the serial number you copied off the bottom sticker.

You do not need to restart the device to enable the changes.

3.3.5  Full Clear

After pushing the Full Clear button on the Service menu screen, the software displays a
confirmation message. If the personnel touches the Yes, Apply button, every normal and
QC measurement result and operator (user and administrator account) is deleted, settings
are reset to default and passwords are cleared (for user, administrator and supervisor lever
accounts).

Figure 14: Confirm full clear and reset

3.3.6  Self Check

The analyzer runs a series of checks to make sure all electrical and mechanical compo-
nents and the software work properly. The self check is the same as it is run after every
powering on.

27
The service software

Figure 15: The Self Check screen

28
 Instructions for replacing parts

4.  Instructions for replacing parts

Do not, under any circumstances, try to take apart any of the replaceable mod-
ules listed in this section. If you take apart a replaceable module, the device warran-
ty automatically becomes invalid.

4.1  The tools necessary for servicing the device

– Phillips screwdriver, with a minimum of 100 mm long shank,
– Hex key set,
– Tweezers

It is recommended to magnetize your screwdrivers by rubbing a magnet along their

shanks a few times. This way, you will be able to easily loosen and tighten screws in hard-
to-reach spots. Hitting the magnetized screwdriver against a hard surface will remove the
magnetic effect.

Always pay attention to the cables and connectors when re-assembling the analyzer.
Unplugged connectors would make the analyzer working with errors or not working en-
tirely.

29
Instructions for replacing parts

4.2  Disassembling the top housing

To perform different service operations on the instrument’s mechanical or hardware parts
– for example, changing the LCD touchscreen, tightening the gear belt, or changing the
measurement head – firstly you need to disassemble the housing.
1. Remove the test strip tray and the strip timer rake.
2. Turn the analyzer upside down.
3. Unscrew the four PT screws of the pads at bottom housing and remove the pads.
4. Unscrew the five PT screws, which secure the top housing to the bottom housing and
turn the analyzer back.
5. Open the printer door.
6. Separate the top housing from the bottom housing by slowly and carefully moving and
lifting it.

Figure 16: Analyzer without the top housing

30
 Instructions for replacing parts

4.3  Replacing the LCD touch screen

1. Firstly, remove the upper housing as described in “4.2 Disassembling the top hous-
ing”. After this, follow the steps below.
2. Remove the printer button from the mounted middle housing.
3. Carefully pull off and lift the mounted LCD (with its plastic frame) from the middle hous-
ing.
4. Unplug the FFC cable from the LCD and fully remove the mounted LCD.
5. Replace LCD with a new one and complete previous steps in reverse order.

Figure 17: LCD screen lifted

31
Instructions for replacing parts

4.4  Disassembling the middle housing

1. Firstly, remove the upper housing as described in “4.2 Disassembling the top hous-
ing”and remove the LCD as described in”4.3 Replacing the LCD touch screen”. After
this, follow the steps below.
2. If you haven’t done it yet, remove the test strip tray.
3. Remove the power button.
4. Unplug the strip loading sensor board cable.
5. Remove the mounted middle housing.

Figure 18: The middle housing has been removed from the analyzer

32
 Instructions for replacing parts

4.5  Disassembling the bottom housing

1. Complete steps in 4.2 and 4.4.
2. Unscrew and remove the five PT screws, which secure the bottom housing to the base
plate.
3. Lift the analyzer and remove it from the bottom housing.

4.6  Replacing the mainboard

1. Complete steps in 4.2, remove the LCD as described in steps 1–4 in 4.3 and remove the
middle housing as described in 4.4.
2. Disconnect all cables from the mainboard and remove the micro SD card.
3. Unscrew and remove the three phillips printer securing screws, unplug printer cables
and remove the printer.
4. Unscrew and remove the two hex socket screws, which secure the ferrit bead assembly
to the mainboard and remove the ferrit bead.
5. Unscrew and remove the three hex socket screws, which secure the mainboard to the
device chassis.
6. Lift the mainboard carefully and unplug the measuring head cable.
7. Remove the mainboard and replace it with a new one.
8. Complete the previous steps in reverse order.

Figure 19: The measuring head cable has to be disconnected before remove the main-
board

33
Instructions for replacing parts

4.7  Replacing the measuring head

1. Firstly, remove the top housing as described in “4.2 Disassembling the top housing”.
and remove the LCD as described in “4.3 Replacing the LCD touch screen” and
remove the middle house as described in “4.4 Disassembling the middle housing”
and remove the mainboard as described in “4.6 Replacing the mainboard”. After this,
follow the steps below.
2. Unscrew and remove two hex socket screws (circled in red in Figure 20), which secure
the head cover panel.

Figure 20: Removing the measuring head from the analyzer

3. Unscrew the head board securing screws (circled in blue in Figure 20) and carefully lift
the measure head panel.
4. Replace with a new one and complete the previous steps in reverse order.
5. Turn the analyzer on and log in as service.
6. Go to Service/Set Mechanic/Head (home set) menu.
7. Check and – if necessary – adjust the head motor home position sensor (see “5.3 Head
motor home position”).

34
 Instructions for replacing parts

4.8  Replacing the motor controller card

1. Complete steps in 4.2, remove the LCD as described in steps 1-4 in 4.3 and remove the
middle housing as described in 4.4.
2. Disconnect all cables from the motor controller card and remove cables from the cable
tie mounts.
3. Unscrew and remove the two hex sockcet screws, which secure the gear belt gurad
and the motor controller card and remove the gear belt guard.

Figure 21: Removing the timing belt guard

4. Unscrew and remove the hex sockcet screw and the countersunk screw, which secure
the motor controller card to the analizer.
5. Remove the motor controller card and replace it with a new one.
6. Complete the previous steps in reverse order.

It is necessary to start with the countersunk screw, next to the sensor, when
attaching the new motor controller card.
7. Turn the analyzer on and go to the Service/Set Mechanic/Puller (home set) menu.
8. Check the puller motor home position sensor – and if necessary – adjust the sensor flag
positioning (see “5.2 Puller motor home position”).

35
Instructions for replacing parts

Figure 22: Removing the countersunk screw

36
 Instructions for replacing parts

4.9  Replacing the lift motor gear belt

1. Complete steps in 4.2, remove the LCD as described in steps 1–4 in 4.3 and remove the
middle housing as described in 4.4.
2. Unplug the sensor cables and remove the gear belt guard as described in 4.8.
3. Carefully pull the gear belt off of the pulleys starting with the driven pulley , replace it
with a new one and complete the previous steps in reverse order.
4. Turn the analyzer on and check the lift motor jitter value in the Service/Set Mechanic/
Lift (motor) screen and – if necessary – adjust the tightness of the gear belt (see “5.5
Lift motor gear belt tightness”).

Figure 23: Lift motor timing belt

37
Instructions for replacing parts

4.10  Replacing the lift motor

1. Complete steps in 4.2, remove the LCD as described in steps 1–4 in 4.3 and remove the
middle housing as described in 4.4.
2. Unplug the sensor cables and remove the gear belt guard as described in 4.8.
3. Unscrew and remove the four hex socket screws, which secure the lift motor to its hold-
er plate (circled red in “Figure 24: Replacing the lift motor”).
4. Remove the lift motor and replace it with a new one. Replace the gear belt and try to set
it taut enough before tighten the lift motor securing screws.
5. Replace the LCD screen.
6. Turn on the analyzer and go to Service/Set Mechanic/Lift (motor) screen and check
the lift motor jitter values. If the values are out of range, the belt is not taut enough (see
“5.5 Lift motor gear belt tightness”).
7. Replace removed components.

Figure 24: Replacing the lift motor

38
 Instructions for replacing parts

4.11  Replacing the head motor gear belt

1. Complete steps in 4.2, remove the LCD as described in steps 1–4 in 4.3 and remove the
middle housing as described in 4.4.
2. Remove the mainboard as described in 4.6.
3. Unscrew and remove the four torx screws (circled red in Figure 25), which secure the
two belt retaining plate to the sliding holder frame of the measuring head.
4. Remove the retaining plates and pull the belt off of its pulleys.

Start to pull the timing bell off of the top idler pulley.
5. Replace the belt with a new one, re-attach the retainer plates, the mainboard and the
LCD screen.
6. Turn the analyzer on and check the head motor jitter value in the Service menu and – if
necessary – adjust the tightness of the gear belt (see “5.4 Head motor gear belt tight-
ness”).

Figure 25: Replacing the head motor timing belt

39
Instructions for replacing parts

4.12  Replacing the head motor

1. Complete steps in 4.2, remove the LCD as described in steps 1–4 in 4.3 and remove the
middle housing as described in 4.4.
2. Unscrew and remove the four hex socket screws, which secure the head motor to its
holder plate.
3. Remove the head motor and replace it with a new one. Replace the gear belt and try to
set it taut enough before tighten the head motor securing screws.
4. Replace the LCD screen.
5. Turn on the analyzer and go to Service/Set Mechanic/Head (motor) screen.
6. Check the head motor jitter values. If the values are out of range, the belt is not taut
enough (see “5.4 Head motor gear belt tightness”).
7. Loosen the head motor securing screws (circled red in Figure 26) and reposition the
motor so, that it tightens the belt. Tighten the screws and run the jitter check again.
8. Repeat step 7 as many times as necessery.
9. Replace removed components.

Figure 26: Replacing the head motor

4.13  Replacing the puller motor

Due to the complexity of the driving mechanism of the instrument, replacing of the puller
motor and gear belt shall be done at the manufacturer. In case of mechanical error, the
software of the instrument gives a warning to the customer. In case the warning message
does not disappear after proper cleaning and maintenance of the equipment, please con-
tact the manufacturer.

40
 Instructions for replacing parts

4.14  Replacing the printer

The printer is attached to the mainboard but its roller is on the printer door.
1. Complete steps in 4.2.
2. Unscrew and remove the three phillips screws, which secure the printer to the main-
board (circled in red in Figure 27).

Figure 27: Printer securing screws circled in red

3. Unplug printer cables from mainboard and remove the printer.

4. Unscrew and remove the two hex socket screws (circled in red in Figure 28), which
secure the printer roller to the printer cover.

41
Instructions for replacing parts

Figure 28: Printer roller securing screws

5. Replace the printer roller with the new one.

6. Replace components
7. Turn the analyzer on and run Fast Test in the Service menu to check the new printer
(see “3.3.1 Fast Test”).

42
 Instructions for replacing parts

4.15  Replacing the check pad

New check pad shall be handled with special care during the replacing process
(contamination could influence the optical behavior of the pad).
1. Firstly, remove the upper housing as described in “4.2 Disassembling the top hous-
ing”. and remove the LCD as described in “4.3 Replacing the LCD touch screen” and
remove the middle housing as described in “4.4 Disassembling the middle housing”.
Unplug cables coming from the connector board. After this, follow the steps below.
2. Unscrew and remove the check pad holder screws (see Figure 29).
3. Remove the check pad holder from the instrument.
4. Replace the check pad with a new one.
5. Complete previous steps in reverse order.
6. Turn the analyzer on, go to Service/Set Mechanic/ Head (home set) in the Service
menu and check the reading of the check pad (see “5.3 Head motor home position”).

Figure 29: Reference pad holder securing screws circled in red

43
Instructions for replacing parts

4.16  Replacing the drop tray detector board

1. Remove the top housing as described in “4.2 Disassembling the top housing” , the
LCD as described in “4.3 Replacing the LCD touch screen” and the middle housing
as described in “4.4 Disassembling the middle housing”. After this, follow the steps
below.
2. Unplug the detector board cable.
3. Unscrew and remove the two hex socket screws (circled in red in Figure 30), which
secure the drop tray detector board to the spacer.
4. Carefully pull off and lift the board from the board spacers.
5. Replace it with a new one and complete previous steps in reverse order.

Figure 30: Drop tray detector board securing screws circled in red

44
 Instructions for replacing parts

4.17  Replacing the strip loading sensors

The strip loading sensors are attached to the middle housing, therefore they can be
replaced together only.
1. Remove the top housing as described in “4.2 Disassembling the top housing”.
2. Unplug the ribbon cable.
3. Unscrew and remove the three phillips screw, which secure the strip loading sensor
board to the middle housing.
4. Replace the board with a new one, turn on the analyzer and check the functioning of the
sensors on Service/Sensors screen (see “3.3.3 Sensors”).

Figure 31: Strip loading sensor board securing screws circled in red

45
Instructions for replacing parts

4.18  Replacing the ON button board

1. Remove the top housing as described in “4.2 Disassembling the top housing”, the
LCD as described in “4.3 Replacing the LCD touch screen” and the middle housing
as described in “4.4 Disassembling the middle housing”.
2. Unplug the cable going to the mainboard.
3. Unscrew and remove the two hex socket screws which secures the ON button board.
4. Replace the ON button board and complete the previous steps in reverse order.

Figure 32: Removing the ON button board securing screws

46
 Instructions for replacing parts

4.19  Replacing the lift motor home position sensor

1. Complete steps in 4.2.
2. Turn the lift motor home position sensor flag away from the sensor manually by turning
the pulley.
3. Unplug the sesor cable from the mootr controller card.
4. Unscrew and remove the two hex socket screws, which secure the lift motor shome
position sensor to the chassis and remove the sensor.
5. Replace the sensor with a new one.
6. Replace the middle housing and the LCD screen and turn the analyzer on.
7. On Service/Set Mechanic/Lift (home set) screen check the lift motor home position
sensor positioning and – if necessary – adjust the sensor flag position (see “5.1 Lift
motor home position”).

Figure 33: Lift motor home position sensor securing screws

47
Instructions for replacing parts

4.20 Replacing the puller motor home position sensor

As the puller motor home position sensor is attached to the motor controller card, you can
replace it together only (see “4.8 Replacing the motor controller card”).

4.21 Replacing the head motor home position sensor

1. Remove the top housing as described in 4.2.
2. Unplug the sensor cable from the motor controller card.
3. Unscrew and remove the two hex socket screws, which secure the head motor home
position sensor holder plate to the chassis.
4. Remove the sensor and replace it with a new one.
5. Turn the analyzer on and check the sensor position on the Service/Mechanic screen
and – if necessary – adjust it (see “5.3 Head motor home position”).

Figure 14: Head motor home position sensor

48
 Instructions for replacing parts

4.22  Replacing the interlock board

1. Remove the top housing as described in “4.2 Disassembling the top housing” , the
LCD as described in “4.3 Replacing the LCD touch screen”and the middle housing
as described in “4.4 Disassembling the middle housing”.
2. Unplug all cables going into the board.
3. Unscrew and remove the four hex socket screws, which secure the interlock board to
the base plate.
4. Replace the interlock board and complete the previous steps in reverse order.
5. Turn the analyzer on and check that the new interlock board works properly.

Figure 35: Interlock board securing screws circled in red

49
Instructions for replacing parts

4.23  Replacing the test strip tray micro switch

1. Remove the top housing as described in “4.2 Disassembling the top housing” , the
LCD as described in “4.3 Replacing the LCD touch screen” and the middle housing
as described in “4.4 Disassembling the middle housing” and the bottom housing as
described in 4.5.
2. Unplug the micro switch cable from the interlock board.
3. Unscrew and remove the two screws, which secure the micro switch to the spacer
plate.
4. Remove the micro switch, replace it with a new one and complete the previous steps in
reverse order.
5. Turn the analyzer on and check the functioning of the micro switch by pulling out and
pushing in the test strip tray. The analyzer sends an error message – [87] Strip tray – if
the tray has been pulled out.

Figure 36: Micro switch securing screws circled in red

50
 Checking and adjustments

5.  Checking and adjustments

5.1  Lift motor home position
You need to check and – if necessary – adjust the lift motor home position after all of the
following events:
– Lift motor home position sensor replacement;
– Lift motor replacement;
– Lift motor gear belt replacement;
– Lift motor pulleys replacement;

To adjust the lift motor home position sensor complete the following steps:
1. Remove the top housing as described in “4.2 Disassembling the top housing”.
2. Turn the analyzer on and go to Service/Set Mechanic/Lift (home set) screen.

If the driven pulley is being replaced, the flag may be positioned far away from
its correct place, which may prevent running the checking procedure with the ser-
vice software. In this case move the rake mover to its downmost position manually
and check that the top of the sensor flag is in the sensor and overlapping for about
two millimeters. If not, move the flag to the previously described state.
3. Go to “LIFT strip” position and check that the rake would lift the strip above the level of
the two “pull” pins on the test strip tray.

Figure 37: (LIFT srtrip) The gaps between the first two pairs of teeth that lift the strip should
be about one mm above the pins of the test strip tray

4. Go to “PULL end” position and check that rake move to a position where its shorter
“mover” teeth are just below the top of the test strip tray and the 2 longer “puller” teeth
are about 2.5 millimeter above the top of the test strip tray.

51
Checking and adjustments

Figure 38: (PULL end) The first, longer teeth are about 2.5 mm above the level of the test
strip tray

5. Go to “PULL start” position and check that the rake stays on level off “Pull Strip” po-
sition and moves to its leftmost position. The longer “puller” teeth of the rake are flush
with the strip timer rake and are under the end of the rake.

Figure 39: (PULL start)The first, longer teeth are under the end of the test strip tray

6. Go to “BASE” position where all the teeth are under the test strip tray.
7. Go to “MOVE end” position and check that the rake does not touch the bottom of the
test strip tray. You checking it by listening the sounds that the rake makes.
8. If the checking positions are correct, re-assemble the components. If the positions are
not correct, follow the instructions written below.
9.Remove the LCD as described in “4.3 Replacing the LCD touch screen” . Remove the
middle housing as described in “4.4 Disassembling the middle housing”.
10. Replace the test strip tray and the LCD.

Use a piece of cardboard or towel to place the LCD touch screen on. Do not
place it on the mainboard directly as it could scratch it.
11. Turn lift motor off.
12. Loosen the 2 hex socket set screws, which secure the driven pulley on the square axle
until the pulley can be moved around manually on the axle, but holds strong enough
to it to be able to drive the axle when checking lift motor movements.
13. Reposition the driven pulley on the axle according to the experienced misalignement
and check the position again. Repeat this procedure until the position is correct.
14. Re-assemble components.

52
 Checking and adjustments

5.2  Puller motor home position

You need to check and – if necessary – adjust the puller motor home position after a puller
motor home position sensor replacement (motor controller card replacement).
1. Remove the top housing as described in “4.2 Disassembling the top housing”.
2. Go to Service/Set Mechanic/Puller (home set) screen.
3. Go to “PULL end” position and check that rake move to a position where its shorter
“mover” teeth are just below the top of the test strip tray and the 2 longer “puller” teeth
distance from the two “pull” pins on the test strip tray is just wider than a test strip.

Figure 40: (PULL end) The first, longer teeth are just a test strip away from the pins

4. Go to “MEASURE” position, lift up the LCD touch screen without disconnecting its ca-
ble and place a test strip between the last pair of “puller” teeth and the “measure” pins.
Check that the strip has enough place.

Figure 41: (MEASURE) The test strip has enough place between the pins and the teeth

5. If necessary, loosen the 2 hex socket screws, which secure the sensor flag on the axle
holder block until the flag can be shifted manually, but holds strong enough to it when
checking puller motor movements.
6. Adjust the sensor flag manually according to the position checking and redo the posi-
tion checks.
7. When the sensor flag is in the correct position tighten the sensor flag securing screws.

53
Checking and adjustments

5.3  Head motor home position

You need to check and – if necessary – adjust the head motor home position after all of
the following events:
– Head motor home position sensor replacement;
– Head motor replacement;
– Head motor gear belt replacement;
– Head motor pulleys replacement;
1. Remove the top housing as described in “4.2 Disassembling the top housing”.
2. Go to Service/Set Mechanic/Head(home set) screen.
3. Tap All Check and examine the pad reflectance values (see 3.3.2.2).
4. If the values are out of range (they are over 150 and the numbers turn blue) the head
home position is not optimal and adjustment needed.
5. Loosen the screws that secure the head home sensor to the chassis until the sensor
can be slipped manually via the oval shaped boreholes of the sensor retainer plate, but
the screws still hold on the sensor.
6. Adjust the sensor, tap Home than tap Check all. Observe the results and re-adjust if
necessary.

If the positions,that are back of the check pad checking position (-0.3mm and -0.6mm)
are out of range, you need to move the sensor forwardly. It follows from this, that if the
positions,that are front of the check pad checking position (+ 0.3 mm and +0.6 mm) are out
of range, you need to move the sensor towards the back of the analyzer.

Figure 42: An example of wrong positioning. As the results are out of range in the forward
positions, the sensor has to be moved towards the back of the analyzer

54
 Checking and adjustments

5.4  Head motor gear belt tightness

It is very important that the gear belts are at the correct tightness all the time. If the gear
belt is loose, the predefined motor movements are not transmissed properly towards the
driven components. If the gear belt is too taut, the moving components may be jammed.
To check the right tightness go to Service/Set Mechanic/Head (motor) screen and tap
Jitter (short) and Jitter (long). Check the jitter values at all three speeds. The measured
values should be smaller than the maximum tolerance value, that is in the brackets. If the
values that you get are over the limit, the gear belt is too loose. Follow the instructions
listed below to adjust tautness.
1. Remove the top housing as described in “4.2 Disassembling the top housing” , the
LCD as described in “4.3 Replacing the LCD touch screen” . Remove the middle
housing as described in “4.4 Disassembling the middle housing”.
2. Replace the LCD and turn the analyzer on.

Use a piece of cardboard or towel to place the LCD touch screen on.Do not
place it on the mainboard directly as it could scratch it.
3. Loosen the four screws (circled in red in Figure 43) that secure the head motor to the
chassis. Adjust tightness and tighten the screws.
4. Check jitter values on Service/Set Mechanic/Head (motor) screen and adjust again if
necessary.
5. Repeat steps 3–4 until the values are in the tolerable range.
6. Re-assemble the analyzer.

Figure 43: Head motor securing screws circled in red

55
Checking and adjustments

5.5  Lift motor gear belt tightness

To check the right tightness go to Service/Set Mechanic/Lift (motor) screen and tap
Jitter (short) and Jitter (long). The measured values should be smaller than the maximum
tolerance value, that is in the brackets. If the values that you get are over the limit, the gear
belt is too loose. Follow the instructions listed below to adjust tautness.
1. Remove the top housing as described in “4.2 Disassembling the top housing”, the
LCD as described in “4.3 Replacing the LCD touch screen”. Remove the middle
housing as described in “4.4 Disassembling the middle housing”.
2. Replace the LCD and turn the analyzer on.

Use a piece of cardboard or towel to place the LCD touch screen on. Do not
place it on the mainboard directly as it could scratch it.
3. Loosen the four screws (circled in red in Figure 44) that secure the head motor to the
chassis. Adjust tightness and tighten the screws.
4. Check jitter values on Service/Set Mechanic/Lift (motor) screen at all three speeds
and adjust again if necessary.
5. Repeat steps 3–4 until the values are in the tolerable range.
6. Re-assemble the analyzer.

Figure 44: Lift motor securing screws circled in red

56
 Error messages and recommended action

6. Troubleshooting
Your Urilyzer® 500 Pro analyzer will operate properly if you follow the directions for using
and cleaning the instrument. In case of an error, try to solve it according to the below
trouble-shoot guide first. If the failure remains, please contact your service representative.

6.1  Abnormal analysis results

If the device consistently provides false positive or false negative results, you need to take
action as soon as possible. If you think that the readings are inaccurate, you first have to
determine whether the measuring head or the test strips are responsible for the problem.
You will need:
– an unopened lot of CombiScreen® 11SYS Plus or CombiScreen® 11SYS test strips
before its expiry date
– previously analyzed urine samples that are definitely positive or negative regarding one
or more of the analyte properties Urilyzer® 500 Pro measures.
– at least two grey check strips
– Optional: a second, functioning Urilyzer® 500 Pro device that passed a quality check
with a grey check strip
Complete these steps to help you decide:
1. Check in the Flow test menu that the test strip is in the right position and the measuring
head can read the pads.

If the pads of the test strip are not right under the measuring head, the light of the
LED is not in the pads’ center which can affect the results. You need to adjust the puller
motor home postion.
2. Open a new lot of test strips. Use the fresh strips to test one or more urine samples that
are either definitely positive or definitely negative regarding one or more of the analyte
properties the device measures. Print or otherwise record the measurement results.

If the results you get match the definite results of the previous analysis of the sample,
the test strips you used at abnormal results earlier were probably defective. If not, it is the
measuring head that is probably defective.
3. Run three or four (3–4) quality checks with as many grey checks strip as you have avail-
able.

If the device passes the check strip quality check, the measuring head is probably
working correctly.

If the device repeatedly does not pass the check strip quality check, the measuring
head is almost certainly defective
4. Run a quality check with the recommended Quantimetrix Dipstick Control solutions,
using the fresh test strips you opened in step 1.

If you get the expected values indicated in the package insert of the control solutions,
the test strips you used earlier were probably defective. If not, it is the measuring head that
is probably defective.
5. Use the urine samples you used in the previous steps and test them using the lot of
fresh test strips you opened in step 1. Read the test strips visually by comparing the

57
Error messages and recommended action

pads to the color chart on the test strip tube. Consult the CombiScreen® 11SYS Plus or
CombiScreen® 11SYS user’s manual for further details. Record the results.

If the results you read match the results you got in step 1, the test strips you used
earlier were probably defective. If not, it is the measuring head that is probably defective.
6. Optional: Use the grey check strips, the lot of fresh test strips, and the urine samples
you used in the previous steps, and test them again with a second Urilyzer® 500 Pro
device. Print or otherwise record the measurement results.

If the results you get do not match those you got with the first device, the measuring
head of the device you are servicing is probably defective.

58
 Error messages and recommended action

6.2  Troubleshooting chart

When you encounter problems with the device, it is recommended that you first of all dis-
assemble housing (). With the housing off, check whether all the internal cables are prop-
erly plugged in and that they are not damaged. If the cables are all properly connected and
intact, but the problem or problems persist, consult the Troubleshooting chart.

Problem Cause Corrective action

1 The mains cable or the AC
The device does adapter is not plugged in
not respond to the correctly.
On button
The mains cable or the AC
adapter is defective.
The ON button is defective or
it has lost its connection to
the Interface board.
Check and plug the cable in.
Check the mains cable and AC adapter
for external signs of damage. Use a
multimeter to check whether there is a
DC 12 output at the barrel plug. Re-
place the part if it is defective.
Disconnect the AC cable and short-cir-
cuit the ON button by connecting its
poles with a piece of metallic wire. If
the device switches on when the AC
cable is re-connected, replace the
switch by soldering a new one in its
place.

Check the button soldering. If the sol-

The microSD memory card is
defective.
The mainboard is defective.
A bit of jagged solder frag-
ment on the mainboard punc-
tured the touch screen FFC,
causing a short circuit.
2 The touch screen is not con-
The device switch- nected to the mainboard, or it
es on, but the is not connected properly.
touch screen does
not light up.
The touch screen is defective. Replace the touch screen (4.3).
3 The LCD brightness is set too
The touch screen is low.
very dim.
The touch screen is defective. Replace the touch screen. (4.3).
dering came off from the Interface
board, replace the Interface board.
Re-solder the button if the connection
was broken on the button side. If the
bond is intact, but the problem per-
sists, replace the button by soldering a
new one in its place.
Perform a Full clear. Replace the mi-
croSD memory card with a new one if
the problem persists.
Replace the mainboard.
Replace the touch screen FFC, and
always make sure that it cannot come
into contact with the surface of the
mainboard. Fasten the FFC onto the
bottom of the touch screen with adhe-
sive tape Make sure that the adhesive
tape does not come into contact with
the flexible PCB.
Make sure that the touch screen’s
top-entry ZIF connector on the Main-
board completely engages with the
FFC. Check whether the metallic con-
ductors on the FFC are facing away
from the slider clip.
Set the LCD brightness higher on the
Mains»User Options screen.

59
Error messages and recommended action

Problem Cause Corrective action

4 The touch screen is defective. Replace the Touch screen. (4.3).
The touch screen
does not respond
to tapping, or the
wrong area of the
screen is activated.
5 The test strips used or the See “6.1 Abnormal analysis results”.
Measurement re- Optical module is defective.
sults are consis-
tently below or
above standard
ranges.
6 The affected connector or Check connectors and the mainboard.
The system does connectors lost the connec- If error persist replace the mainboard
not recognize one tion with the Interface board. and/or the interface board.
or more external
connectors (USB, The interface board is defec-
RS232, Ethernet, tive.
and so on). The mainboard is defective.
7 The strip loading sensor Replace the strip loading sensor board.
The LED over the board is defective.
test strip tray does
not light up or it is
very faint.
8 Autoprint is not enabled. Check the Autoprint box on the
Results are not Main»User Options screen.
printed or the print-
out is very faint. The paper loaded is not com- Make sure that thermal printer paper is
patible with the printer. loaded into the paper compartment.
The thermal paper is too old; Load the printer with a fresh roll of
the heat-sensitive layer dete- thermal paper.
riorated.
The printer is defective. Run a Fast Test and check whether the
Print test pattern is printed correctly.
Replace the printer.
9 The grease and dirt accumu- Clean the printer roller. If the problem
There are white lated on the printer roller pre- persists, replace the printer roller.
spots or streaks on vents uniform printing.
the printout where
results are not
printed.
10 The Date/Time settings have Go to Settings » Date/Time and set
The date or time been changed. the system to the current date and
displayed in the time.
display header is
incorrect. The real-time clock battery Replace the mainboard.
on the mainboard is dead or
lost its connection to the
board.

60
 Error messages and recommended action

7. Error messages and recommended

actions
Mes-
sage C. T. Status line text Full text Recommended action
ID
E299 E R Head HW error: Head HW error: some Head hardware error.
defective LEDs LEDs may be defec- Replace the measuring head or
tive. Please call Ser- contact the manufacturer.
vice.
E298 E R Head HW error: Head HW error: volt- Head hardware error.
voltage out of age out of range. Replace the measuring head or
range Please call Service. contact the manufacturer.
E297 E R Head HW error: Head HW error: soft- Head hardware error.
check failed ware check failed. Replace the measuring head or
Please call Service. contact the manufacturer.
E296 E R Head communi- Head communication Communication with the head
cation error failed. Please restart failed after the measurement.
the system. Restart the analyzer and repeat
the test with a new test strip.
If the error persists, contact your
manufacturer.
E282 E R DB error: cor- Database error. Corrupted data.
rupted item Stored item is cor- Restart the analyzer and repeat
rupted. Please delete the test with a new test strip.
item from database. If the error persists, do a “Full
database and config clear” (see
Operator’s Manual) or call the
manufacturer.
E281 E R DB error: miss- Database error. Miss- Corrupted data.
ing configura- ing strip configuration Restart the analyzer and repeat
tion data data. Please delete the test with a new test strip.
item from database. If the error persists, do a “Full
database and config clear” (see
Operator’s Manual) or call the
manufacturer.
E280 E R DB error: con- Configuration error. Corrupted data.
figuration cor- System configuration Restart the analyzer and repeat
rupted (or database) failed. the test with a new test strip.
If the error persists, do a “Full
database and config clear” (see
Operator’s Manual) or call the
manufacturer.
E270 E R Measurement Strip tray reference Repeat the last measurement. If
error: reference pad error. Measured the error persists, replace the
pad out of value is out of accept- check pad.
range able range.
E199 E P DB failure: cannot Do a “Full database and config
write result. Please clear” (see Operator’s Manual) or
call Service! call the manufacturer.
E198 E P DB failure: cannot Do a “Full database and config
modify result. Please clear” (see Operator’s Manual) or
call Service! call the manufacturer.
E197 E P DB failure: cannot Do a “Full database and config
delete result. Please clear” (see Operator’s Manual) or
call Service! call the manufacturer.

61
Error messages and recommended action

Mes-
sage C. T. Status line text Full text Recommended action
ID
E196 E P DB failure: configura- Do a “Full database and config
tion is corrupted. clear” (see Operator’s Manual) or
Please check the con- call the manufacturer.
figuration settings.
E195 E P Worklist DB failure: Do a “Full database and config
cannot write new clear” (see Operator’s Manual) or
item. call the manufacturer.
E194 E P Worklist DB failure: Do a “Full database and config
cannot insert or modi- clear” (see Operator’s Manual) or
fy item. call the manufacturer.
E193 E P Worklist DB failure: Do a “Full database and config
cannot delete item. clear” (see Operator’s Manual) or
call the manufacturer.
E99 E S Head HW Head hardware error. Check all cables for visible dam-
Please call Service. age and unproper plugging in. If
error remains, replace measuring
head or contact manufacturers.
E98 E S Printer HW Printer hardware error. Check all printer cable connec-
Please call Service. tions. Check any possible me-
chanical cause of printer malfunc-
tion. If problem remains or printer
unrepairable, replace the printer.
E97 E S Head voltage Head voltage value is Check the cable between the
out of range. Please mainboard and the measuring
call Service. head and replace if needed. If
error remains, replace the main-
board.
E96 E S Power voltage Power voltage value is Check the adapter functioning. If
out of range. Please its not working properly, replace
call Service. the mainboard.
E95 E S Mechanic HW Mechanical hardware Run “Mechanic set” checks and
error. Please call Ser- apply corrective action regarding
vice. the result.
E90 E S Reference pad Failure of reference The check pad is contaminated or
pad check. Reference damaged. Replace the check pad
pad value of the tray and do a head home position set-
is out of range. See ting.
Operator’s Manual for
further instructions.

62
 Appendices

8. Appendices
8.1  Technical specifications
Type: Reflectance photometer with 4 discrete
wavelengths: 505, 530, 620, 660nm

Throughput: Maximum 500 strips/hour

Display: 5.7” LCD VGA capacitive touch-screen

(resolution: 640x480)

Memory: 5000 test results / 5000 QC results

Printer: Internal thermo printer (roll diameter max. 60mm)

Power supply: IN: 100...240V AC, 50/60Hz

OUT: 12V DC ; 5A

Operational conditions: Temperature: +15˚C - +32˚C

Relative humidity: 20% - 85% (without condensation)
Atmospheric pressure: 70 kPa to 106 kPa

Storage: Temperature: +5˚C - +40˚C

Relative humidity: 10% to 85% (without condensation)
Atmospheric pressure: 70 kPa to 106 kPa

Transportation: Temperature: -25˚C - +60˚C

Relative humidity: 10% - 85% (without condensation)
Atmospheric pressure: 70 kPa - 106 kPa

Interfaces: PS2 (external keyboard, barcode reader)

serial RS232
USB Type B
USB Type A
Ethernet

Expected lifetime: 5 years or 100000 measurements

63
Appendices

8.2  Printed circuit board diagrams

8.2.1 Mainboard

 
 



 

Figure 45: Mainboard layout top view

1 Data cable from connector board

2 Data cable from connector board
3 Real time clock battery
4 ON button board connector
5 FFC connector to LCD touch screen
6 Printer
7 Printer FFC connector
8 Printer cable connector
9 Micro SD card

64
 Appendices

8.2.2  Motor controller card




 

Figure 46: Mainboard layout bottom view

1 Power cable from connector board

2 Power cable to interlock board
3 Bus cable to motor controller card
4 Bus cable to motor controller card
5 Flat cable connector to measuring head

65
Appendices

8.2.3  Motor controller card








Figure 47: Motor controller card layout top view

1 Lift motor home position sensor connector

2 Drop tray detector board connector
3 Bus cable from mainboard
4 Bus cable from mainboard
5 Head motor home position sensor connector
6 Puller motor home position sensor
7 Strip detector sensor board connector

66
 Appendices

   

Figure 48: Motor controller card layout bottom view

1 Lift motor power cable connector

2 Puller motor power cable connector
3 Head motor power cable connector
4 Power vable from interlock board

67
Appendices

8.2.4  Connector board

 

     

Figure 49: Motor controller card layout bottom view

1 Data cable connector to mainboard

2 Data cable connector to mainboard
3 Power cable connector to mainboard
4 Power socket
5 USB/B socket
6 USB/A sockets
7 Ethernet socket
8 PS2 socket
9 RS232 socket

68
 Appendices

8.2.5  Interlock board







Figure 50: Interlock board layout

1 Power cable connector from mainboard

2 Power cable connector to motor controller card
3 interlock micro switch cable connector
4 Relay

69
Appendices

8.2.6  Drop tray detector board




Figure 51: Drop tray detector board layout

1 Sensor cable connector to motor controller card

2 Drop tray detector sensor

8.2.7  Strip detector sensor board

Figure 52: Strip detector sensor board layout

1 Sensor cable connector to motor controller card

70