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    This quality manual outlines the quality management system for Aircraft Extrusion Co. It includes sections on document control, management responsibility, resource management, and continual improvement. Key performance indicators include maintaining a customer satisfaction score of at least 95%, RMA for cause of 0.5% or less, on-time delivery of 95% or higher, and supplier performance of 98% or higher. The manual also includes an organization chart, descriptions of how processes interact, and a cross reference to the AS9100 standard.

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    This quality manual outlines the quality management system for Aircraft Extrusion Co. It includes sections on document control, management responsibility, resource management, and continual improvement. Key performance indicators include maintaining a customer satisfaction score of at least 95%, RMA for cause of 0.5% or less, on-time delivery of 95% or higher, and supplier performance of 98% or higher. The manual also includes an organization chart, descriptions of how processes interact, and a cross reference to the AS9100 standard.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    14 views8 pages

    Quality Manual With Supporting Procedures

    Uploaded by

    Abdisalam
    This quality manual outlines the quality management system for Aircraft Extrusion Co. It includes sections on document control, management responsibility, resource management, and continual improvement. Key performance indicators include maintaining a customer satisfaction score of at least 95%, RMA for cause of 0.5% or less, on-time delivery of 95% or higher, and supplier performance of 98% or higher. The manual also includes an organization chart, descriptions of how processes interact, and a cross reference to the AS9100 standard.

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    of 8

    QP08 Page: 1 of 11

    MEASUREMENT, ANALYSIS, Issue Date: 4/2/2010


    AND IMPROVEMENT Revision: B

    QUALITY MANUAL WITH SUPPORTING


    PROCEDURES

    AS9100D:2009 and ISO 9001:2008

    Aircraft Extrusion
    Co
    2700 Hegan Lane,
    Suite 168 Chico
    CA95928

    Any printed or saved version of this document is uncontrolled unless the word
    “Controlled” in the footer appears in red and it is issued by the Industrial Engineer
    QP08 Page: 2 of 11
    MEASUREMENT, ANALYSIS, Issue Date: 4/2/2010
    AND IMPROVEMENT Revision: B

    Any printed or saved version of this document is uncontrolled unless the word
    “Controlled” in the footer appears in red and it is issued by the Industrial Engineer
    QP08 Page: 3 of 11
    MEASUREMENT, ANALYSIS, Issue Date: 4/2/2010
    AND IMPROVEMENT Revision: B

    Table of Contents

    Table of
    Contents………………………………………………………………………..
    Sec. 0.0

    Amendment
    Record…………………………………………………………………….. Sec.
    0.1

    Controlled Circulation
    List……………………………………………………………... Sec. 0.2

    Quality Policy and Quality


    Objectives………………………………………………… Sec. 0.3

    Introduction………………………………………………………………………
    ……... Sec. 0.4

    Any printed or saved version of this document is uncontrolled unless the word
    “Controlled” in the footer appears in red and it is issued by the Industrial Engineer
    Page: 1 of 2
    Section 0.0
    QP08 Issue Page: 4 of 11
    Date: 4/2/2012
    TABLE OF CONTENTS
    MEASUREMENT, ANALYSIS, Issue Date: 4/2/2010
    Revision: B
    AND IMPROVEMENT Revision: B

    Glossary…………………..
    ……………………………………………………………... Sec. 0.5

    Organization Chart
    ………………………………………………………………... Appendix A

    Interaction of Processes ………………………………………………...


    ………… Appendix B

    AS9100 Cross Reference ………………………………………………...


    …….… Appendix C

    QP04 Quality Management System


    • Quality Manual / General and Document Procedures (3.1 –
    3.8)
    • Outsourced Processes (3.9)
    • Control of Documents (3.10 – 3.17)
    • Control of Records (3.18 – 3.26)

    QP05 Management Responsibility


    • Customer Focus (3.1)
    • Quality Policy (3.2 – 3.3)
    • Quality Objectives / Planning (3.4 – 3.6)
    • Responsibility and Authority (3.7 – 3.8)

    Any printed or saved version of this document is uncontrolled unless the word
    “Controlled” in the footer appears in red and it is issued by the Industrial Engineer
    QP08 Page: 5 of 11
    MEASUREMENT, ANALYSIS, Issue Date: 4/2/2010
    AND IMPROVEMENT Revision: B

    • Management Representative (3.9)


    • Internal Communication (3.10)
    • Management Review (3.11 – 3.14)

    QP06 Resource Management


    • Human Resources (3.1 – 3.6)
    • Infrastructure (3.7 – 3.8)

    Any printed or saved version of this document is uncontrolled unless the word
    “Controlled” in the footer appears in red and it is issued by the Industrial Engineer
    QP08 Page: 6 of 11
    MEASUREMENT, ANALYSIS, Issue Date: 4/2/2010
    AND IMPROVEMENT Revision: B

    Interaction of Processes Key


    Shipping
    Process AS Element KPI
    Sales Purchasing &
    (Quality
    Receiving
    Objectives)
    Sales (7.1, 7.2) 1
    R
    F
    Q Quality
    Quote Assurance
    Contract Review
    Order Entry
    Purchasing (4.1, 7.4) 4
    Supplier Approval
    Purchasing
    Outsourcing
    Quality Assurance (4.1, 7.4, 7.5, 7.6, 8.3) 2

    Production

    Any printed or saved version of this document is uncontrolled unless the word
    “Controlled” in the footer appears in red and it is issued by the Industrial Engineer
    Management
    Support
    QP08 Page: 7 of 11
    MEASUREMENT, ANALYSIS, Issue Date: 4/2/2010
    AND IMPROVEMENT Revision: B

    In-Process Inspection
    Final Inspection
    Receiving Inspection
    Outsource Overview
    Calibration
    Shipping & Receiving (4.1, 7.4, 7.5, 8.3) 3

    Production (7.1,7.4, 7.5, 7.6, 8.2, 8.3) 1/2/3/4


    Distribution
    Value Added Distribution
    Manufacturing
    Interaction of Processes Key
    Process AS Element KPI
    (Quality
    Objectives)
    Management Support Processes (4.2, 5.1, 5.2, 5.3, 5.4, 1
    Document Control 5.5, 6.1, 6.2, 6.3, 6.4)
    Management Responsibility
    Resource Management
    HR
    Infrastructure
    Work Environment

    Continual Improvement (4.1, 5.4, 5.6, 8.1, 8.2, 1


    Monitoring & Measurement of the QMS 8.4, 8.5)
    Management Review
    Quality Objectives / Key Performance Indicators
    Analysis of Data
    Corrective Action

    Any printed or saved version of this document is uncontrolled unless the word
    “Controlled” in the footer appears in red and it is issued by the Industrial Engineer
    QP08 Page: 8 of 11
    MEASUREMENT, ANALYSIS, Issue Date: 4/2/2010
    AND IMPROVEMENT Revision: B

    Preventive Action
    Quality Objectives / KPI

    1. Customer satisfaction score of at least 95% as determined by customer survey.


    2. RMA for Cause per Line Items Shipped of .5% or less.
    3. On-time Delivery of 95% or higher.
    4. Supplier Performance of 98% or higher.

    Any printed or saved version of this document is uncontrolled unless the word
    “Controlled” in the footer appears in red and it is issued by the Industrial Engineer

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