Professional Documents
Culture Documents
TMEM 220
Why Manage?
Ineffective Communication
Usually leads to –
• Miscommunication
• Quarrels
• Wrong decisions
• Wrong actions
• Failure
• Non-fulfillment of purpose/goals/objectives (e.g., lack of participation; non-establishment of
MPAs; continued destruction of vital ecosystems, etc.)
Effective Communication
What is communication?
• Comes from the Latin word “communis”, which means to make common
• When we communicate, we are establishing commonness with someone
• Any means by which one person attempts to influence or alter another person’s behavior by use
of symbols
• The process that holds society together i.e., it is the human interaction within a group, a
community, or a nation, which can involve vertical, horizontal, and multi-level flows of
information.
• The process of affecting or influencing behavior.
Communication Process: Elements
Source
Message
Channel
Receiver
Effect
• is a two-way, multi-dimensional, interactional activity where the source and the receiver are in
constant transaction with each other as well as with the other elements – message, channel and
effect.
Purpose of Communication
Communication Source
• maybe an individual or group of individuals or an organization
• has a purpose for initiating the communication which is expressed in the message
• wants a specific response from the receiver
Communication Message
• maybe a speech, a lecture, or something written; (i.e., heard or spoken, seen, touched, smelled)
= including non-verbal gestures such as movement of body and hands; tone, pitch, or
volume of voice
= or even the expression on a face
= coming in late or early in meetings, community forums, seminars, etc.
• in order to communicate a message, the source uses a code or a set of symbols (spoken or
written words, or non-verbal language)
- Why establish MPAs?
- What are the benefits?
Communication Channel
Communication Effect
• The difference between what a receiver thinks, feels and does before and after exposure to a
message.
- realized the value of MPAs
- fisheries laws compliance
- active participation in CRM activities
History of IEC
The first major national population program in the Asia-Pacific Region was launched in India in 1964.
• no large-scale public information component
• information and motivational work were carried out largely through interpersonal
communication
• a mass communication unit was created and an increasing number of field staff was engaged.
- to conduct home visitations
- involved educators and the educational system.
• 1974 - the first national population information center in the Asia-Pacific Region was
established at the Korea Institute of Family Planning
• Next 11 years - similar centers were established in Afghanistan, Bangladesh, China, India,
Indonesia, Malaysia, Nepal, Pakistan, Philippines, Sri Lanka, Thailand, and Vietnam.
IEC Framework
• Can be used as basic framework for the communication support of other development
programs in the country and worldwide
• It therefore can also be used as a communication support for the planning and effective
establishment of MPAs in local communities
• Understand:
- The MPA concept
- The communication process
- The IEC concept
• Know:
- The audiences/target beneficiaries (e.g., resource stakeholders)
- The information and education needs; and characteristics of audience/target
beneficiaries/partners
- The available communication resources (facilities)
• Plan according to:
- Key issues to address
- Audience characteristics
- Available resources (e.g., communication facilities)
• Set:
- Simple, measurable, achievable, realistic and time-bound (SMART)
communication objectives
• Pretest:
- Print materials (e.g., leaflets, posters, manuals, etc.)
- Radio and TV spots, video or film materials, jingles
• Monitor:
- Conduct of communication activities
- To track progress, troubleshoot problems, perform mid-course action
• Evaluate:
- To determine if objectives were achieved
- To help improve conduct of future communication activities
• Focus on the issue raised by stakeholders during the communication appraisal. Describe the
existing versus ideal situation, considering both the project (i.e., establishment of MPAs) and
views expressed by stakeholders during the consultation.
• What gaps exist between the two? Focus on the issues that communication activities or services
can help reduce or maximize, as a step in achieving MPA goals.
Third priority
Fisherfolk
LGU officials
• Communication objectives should indicate what kind of change is required to meet the
stakeholders’ needs and priorities.
• Characteristics and profiles of the stakeholders groups should also be considered as these affect
the level of attainment of the objectives.
• Communication objectives are often measured in terms of change in stakeholders’ KSAP.
• Communication objectives formulated as desired changes in stakeholders’ KSAP
Dimension of Change (KSAP) Guiding Principle Communication Objective
(From Stakeholders’
Perspective)
Change in knowledge What should the stakeholders
know about MPAs?
Change in skill What skills associated with the
establishment of MPAs should
the stakeholders possess?
Change in attitude How do they feel about the
establishment of MPAs?
• The objectives reflect the content or focus of the communication activities that will be
implemented with each stakeholder group
• Tips: = Write from stakeholders’ perspective; they are the ones who drive the change
= Observe the SBCD pattern – indicate the stakeholder group, the behavior desired, the
condition under which the desired change is to take place (time, place, situation), and
expected degree (extent or measure) of success
= Write objectives that are SMART – simple, measurable, achievable, realistic, and time-
bound
Activity Approach
Producing and distributing leaflets in local language on what MPAs are
Promoting group meetings to discuss establishment of MPAs and
organizing Bantay-Dagat group
Airing radio spot about the benefits of MPAs
Awareness Raising
A key in communication for development; serves to promote the visibility and credibility of a topic or issue and
increase general understanding e.g., emerging issues such as climate change,; constructive and can lead to
positive changes in people’s perceptions attitudes, beliefs ,and actions
Advocacy
Communication directed at political, business, and social leaders , at national or local levels, who should take
action to support project or program objectives; Its main purpose is to promote and influence change at the
public or policy level e.g. legal reform or enactment of new laws, policy decision, resource mobilization, or
financial allocation
Social Mobilization
Calls for the establishment of a broad-base demand, support and action towards a development goal;
networking, partnerships and alliance building are key components to create consensus and promote resource
sharing and synergy of efforts ; increases readiness for collective action; empowering local communities and
encouraging self-reliance
Content should be: accessible, accurate, verifiable, complete, timely, and relevant
Method Channel
• Elements to consider:
1. PRCA findings
2. communication objectives and content of strategy
3. cost-effectiveness
1. PRCA findings
= Literacy and educational levels of the intended stakeholders
= Cultural values and beliefs
= Stakeholder behavior when addressing issue under consideration
= Stakeholders’ preferred and most trusted sources of information about the issue
= Control of available communication channels in the household
= Communities’ impressions of past, similar communicating initiatives and materials
3. Cost-effectiveness criteria
= Production costs
= Difficulties and time constraints
= Needed logistics efforts
= Reach
= Frequency and impact of exposure
Awareness Raising
Advocacy
Social Mobilization