1.

Incorrect _____ is a generic term that covers a broad range of feelings that people experience.

Your Answer:

Emotion
Correct Answer:

Affect
See "What Are Emotions and Moods?" section

Affect is a generic term that covers a broad range of feelings that people experience. It is an umbrella
concept that encompasses both emotions and moods.
2.

Incorrect Six universal _____ are anger, fear, sadness, happiness, disgust, and surprise.

Your Answer:

lobes
Correct Answer:

emotions
See "The Basic Emotions" section

Six universal emotions are anger, fear, sadness, happiness, disgust, and surprise, with most other
emotions subsumed under one of these six categories.
3.

Incorrect _____ is a field of study that examines the extent to which emotions, whether positive
or negative, serve a purpose.

Your Answer:

Emotional intelligence
Correct Answer:

Evolutionary psychology
See "Are Emotions Irrational: What Is the Function of Emotions?" section

Evolutionary psychology is a field of study that examines the extent to which emotions, whether positive
or negative, serve a purpose.
4.

Incorrect _____ is a mood dimension consisting of nervousness, stress, and anxiety at the high
end, and relaxation, tranquility, and poise on the low end.
Your Answer:

Positivity
Correct Answer:

Negative affect
See "The Basic Moods: Positive and Negative Affect" section

Negative affect is a mood dimension consisting of nervousness, stress, and anxiety at the high end, and
relaxation, tranquility, and poise on the low end.
5.

Incorrect _____ occurs when people associate two events, when there is no real connection.

Your Answer:

Groupshift
Correct Answer:

Illusory correlation
See "Sources of Emotions and Moods" section

Illusory correlation occurs when people associate two events, when there is no real connection. For
example, people tend to think that nice weather improves their mood.
6.

Correct _____ refers to an employee's expression of organizationally desired emotions during

interpersonal transactions at work.

Your Answer:

Emotional labour
Correct!
7.

Incorrect Jane is concerned that her company is selling products of very poor quality. However,
when meeting with customers, Jane feels obligated to be positive and express confidence about the
quality of the product. Jane is likely experiencing _____.

Your Answer:

self-awareness
Correct Answer:

emotional dissonance
See "Emotional Labour" section
Jane is likely experiencing emotional dissonance. Left unresolved, emotional dissonance can result in
emotional exhaustion and burnout.
8.

Incorrect People who exhibit _____ know their own emotions and are good at reading others'
emotions may be more effective in their jobs

Your Answer:

emotional labour
Correct Answer:

emotional intelligence
See "Emotional Intelligence" section

Emotional intelligence is one's ability to detect and manage emotional cues and information.
9.

Incorrect _____, one of the dimensions of emotional intelligence, is awareness of one's feelings.

Your Answer:

Empathy
Correct Answer:

Self-awareness
See "Emotional Intelligence" section

Self-awareness, one of the dimensions of emotional intelligence, is awareness of one's feelings.

10.

Incorrect People in good moods use _____, or rules of thumb, to make decisions.

Your Answer:

empathy
Correct Answer:

heuristics
See "OB Applications of Emotions and Moods" section

People in good moods use heuristics, or rules of thumb, to make decisions.

11.

Incorrect Scientific management encouraged managers to understand the emotional states of

their employees.

Your Answer:
True

Correct Answer:

False

See opening section

12.

Correct Many experts believe that moods are more fleeting than emotions.

Your Answer:

False

Correct!
13.

Correct Rene Descartes identified six "simple and primitive passions".

Your Answer:

True

Correct!
14.

Correct When nothing in particular is going on, people tend to experience a mildly positive mood.

Your Answer:

True

Correct!
15.

Incorrect Emotions are essential to rational thinking.

Your Answer:

False

Correct Answer:

True

See "Are Emotions Irrational: What Is the Function of Emotions?" section

16.

Correct Positive events are more likely to affect the positive mood and positive emotions of introverts.

Your Answer:

False

Correct!
17.

Correct Negative emotions appear to occur less often as people get older.

Your Answer:

True

Correct!
18.

Correct Women show greater emotional expression than men; they experience emotions more
intensely; and they display more frequent expressions of both positive and negative emotions, except
anger.

Your Answer:

True

Correct!
19.

Correct While different cultures may value different emotions, there are near universal norms for the
expression of emotions.

Your Answer:

False

Correct!
20.

Correct Emotional intelligence theory is biologically based.

Your Answer:

True

Correct!
.

Incorrect _____ is a generic term that covers a broad range of feelings that people experience.

Your Answer:

Emotion
Correct Answer:

Affect
Affect is a generic term that covers a broad range of feelings that people experience. It is an
umbrella concept that encompasses both emotions and moods.
2.

Incorrect According to _____, emotions developed over time to help humans solve problems.

Your Answer:

Rene Descartes
Correct Answer:

Charles Darwin
In The Expression of the Emotions in Man and Animals, Charles Darwin argues that emotions
developed over time to help humans solve problems.
3.

Incorrect _____ is a field of study that examines the extent to which emotions, whether positive or
negative, serve a purpose.

Your Answer:

Emotional intelligence
Correct Answer:

Evolutionary psychology
Evolutionary psychology is a field of study that examines the extent to which emotions, whether
positive or negative, serve a purpose.
4.

Incorrect An individual who is high on _____ is easily excited or angered.

Your Answer:

illusory correlation
Correct Answer:

affect intensity
An individual who is high on affect intensity is easily excited or angered.
5.

Incorrect _____ occurs when people associate two events, when there is no real connection.
Your Answer:

Groupthink
Correct Answer:

Illusory correlation
Illusory correlation occurs when people associate two events, when there is no real connection.
For example, people tend to think that nice weather improves their mood.
6.

Incorrect _____ refers to an employee's expression of organizationally desired emotions during

interpersonal transactions at work.

Your Answer:

Mission
Correct Answer:

Emotional labour
Emotional labour refers to an employee's expression of organizationally desired emotions during
interpersonal transactions at work.
7.

Incorrect Through _____, an individual hides inner feelings by modifying facial expressions.

Your Answer:

dissonance
Correct Answer:

surface acting
Through surface acting, an individual hides inner feelings by modifying facial expressions.
8.

Incorrect _____ theory demonstrates that employees react emotionally to things that happen to
them at work and that this reaction influences their job performance and satisfaction.

Your Answer:

Multiple intelligence
Correct Answer:

Affective events
Affective events theory demonstrates that employees react emotionally to things that happen to
them at work and that this reaction influences their job performance and satisfaction.
9.

Incorrect _____ is one's ability to detect and manage emotional cues and information.

Your Answer:
Emotional dissonance
Correct Answer:

Emotional intelligence
Emotional intelligence is one's ability to detect and manage emotional cues and information.
10.

Correct Which of the following statements is TRUE?

Your Answer:

Emotional intelligence correlates moderately with job performance.

11.

Incorrect Which of the following may explain why depressed people make less accurate judgments
than non-depressed people?

Your Answer:

Depressed people are more likely to be interrupted by coworkers.

Correct Answer:

Depressed people are slower at processing information.

Recent evidence has suggested that people who are depressed make poorer decisions than happy
people. Because they are slower at processing information and tend to weigh all possible options, they are
more inclined to search for the illusive perfect solution.
12.

Incorrect Which of the following statements about decision making and mood is TRUE?

Your Answer:

People who are depressed make more accurate judgments.

Correct Answer:

People in good moods generally make good decisions quickly.

People in good moods generally make good decisions quickly through the use of heuristics, or
rules of thumb.
13.

Correct Which of the following statements about feedback and performance is TRUE?

Your Answer:

Feedback on performance, whether real or fake, will positively influence motivation.

14.

Incorrect Which of the following is the most widely held conclusion about mood and creativity?

Your Answer:
People in negative moods are more flexible and open in their thinking.
Correct Answer:

Positive moods increase creativity.

Although there is some controversy, it is generally believed that positive moods increase
creativity.
15.

Correct In negotiations, exhibiting _____ may convince an opponent to give in.

Your Answer:

negative emotions

Q. What is emotion?
answer choices
to have experience of feeling or emotion on something
Intense, discrete and short-lived feeling experiences that are often caused by specific event.
Feelings that tend to be longer-lived and less intense and lack a contextual stimulus.
A facial, vocal, or gestural behavior that serves as an indicator of affect.

Question 2 30 seconds
Q. Source of emotions and moods are below, except
answer choices
Exercise
Sleep
People
Time of day

Question 3 30 seconds
Q. Through ________, an individual hides inner feelings by modifying facial expressions.
answer choices
Surface acting
Deep acting
Dissonance
Displayed emotions

Question 4 30 seconds
Q. _______ is one's ability to detect and manage emotional cues and information.
answer choices
Emotional labour
Emotional dissonance
Emotional intelligence
Cognitive dissonance

Question 5 30 seconds
Q. _______ is a generic term that covers a broad range of feelings that people experience
answer choices
Emotions
Effect
Moods
Affect

Question 6 45 seconds
Q. Which of the following statements about decision making and mood is TRUE?
answer choices
People in good moods generally make good decisions quickly.
People who are depressed process information more quickly.
People who are depressed make more accurate judgements
People with positive moods tend to search for the perfect solution.

Question 7 60 seconds
Q. Which of the following statements is TRUE?
answer choices
There is no biological component to emotional intelligence
Emotional intelligence is distinct from intelligence and personality.
Emotional intelligence correlates moderately with job performance.
There are many standardized measures of emotional intelligence.

Question 8 30 seconds
Q. A mood of dimension consisting of nervousness, stress, anxiety at the high end, relaxation, tranquility
and poise on the low end.
answer choices
Positive affect
Positivity
Negative affect
Illusory correlation

Question 10 30 seconds
Q. People in good mood use _____, or rule of thumb to make decisions.
answer choices
Self-management
Self-awareness
Social skill
Emphaty

Emotional intelligence refers to qualities such as understanding your own feelings, empathy for others,
and

Your Answer:

The ability to manage emotions.

2.

Incorrect One of the key factors of emotional intelligence is

Your Answer:

Self-management
Correct Answer:

All of the above.

3.

Incorrect Relationship management includes the interpersonal skills of being able to communicate
clearly and convincingly, build strong personal bonds, and

Your Answer:

None of the above.

Correct Answer:

Disarm conflicts.
4.

Incorrect A worker high in emotional intelligence would engage in such behaviors as

Your Answer:

Recognizing when a coworker needs help but is too embarrassed to ask.

Correct Answer:

All of the above.

5.

Incorrect Which of the following is NOT a component of attitudes?

Your Answer:

Affective
Correct Answer:

Negative.
6.

Incorrect Cognitive components of attitudes are

Your Answer:

All of the above.

Correct Answer:

The knowledge or intellectual beliefs an individual may have.

7.

Correct The emotions connected with an object or task are the

Your Answer:

Affective components of attitudes.

8.

Correct The three components of attitudes influence each other and are combined to create the attitude an
individual holds toward a subject, person, object, or thing. In situations where pieces of knowledge,
information, attitudes, or beliefs are contradictory, ____________ occurs.

Your Answer:

Cognitive dissonance
9.

Correct Attitudes are formed throughout our lifetime, and are often based on experience. Which of the
following experiences could lead to the development of attitudes?

Your Answer:

All of the above.

10.

Correct A worker with a positive attitude and good performance is likely to achieve all of the following
except

Your Answer:

Jealousy from co-workers.

11.

Incorrect The willingness to go beyond your job description to help the company, even if the act
does not lead to an immediate reward is an employee attitude which is highly valued by employers. This
behavior is often known as

Your Answer:

All of the above.

Correct Answer:

Organizational citizenship.
12.

Incorrect Which of the following is NOT one of the six spheres of life and happiness?

Your Answer:

Work and career.

Correct Answer:

Emotional superficial states.

13.

Incorrect Which of the following is considered to be important in achieving happiness in life?

Your Answer:

Appreciating the joys of day-to-day living.

Correct Answer:

All of the above.

14.

Incorrect Which of the following is considered to be a key to achieving happiness in life?

Your Answer:

Satisfying your most important values

Correct Answer:

All of the above.

15.

Incorrect The five principles of psychological functioning include all of the following except

Your Answer:

Separate psychological realities

Correct Answer:

Future thinking.