DIGITAL GOVERNANCE AND MANAGEMENT

TRAINING INTRODUCTION

Governance and management of digital services requires definitive understanding, skills,

and character to lead, direct and control the service value creation with accountability,
effectiveness, efficiency, and security.

The training on digital governance and management is designed for people who are
tasked to lead, direct and control the investment, planning, design, development, and
operation of the business digital transformation delivery and support.

Transformation in service delivery is about change in value creation, customer

experience, quality process, and technology use.

Digital transformation involves the use of transformative methodologies and digital

technologies to continuously improve the product, process, and people of service delivery. The
integration of digital transformation approaches and technologies is designed to transform the
way the business enterprise and government agency demonstrates their worth, effectiveness,
efficiency, and security to create new service value and to re-imagine the customer experience.

The leadership, management, and personnel behind the service delivery and support of
an organization have to continuously understand the service value system and supply chains of
digital transformation.

The capability building on digital transformation management provides the lookup

references to understand business continual performance improvement within the context of
industry 4.0 emerging technologies and disruptive methodologies that are affecting the way
product is developed, the process is simplified, the customer is reached, and business is
diversified.

The digital transformation for business service delivery addresses the questions of
understanding that make the leadership and management of digital transformation program
and project to properly elicit, elaborate, analyze, document and agree what compose their valid
and verifiable understanding of digital transformation requirements and the associated digital
technologies.
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The people designated to lead, direct and control digital transformation initiatives of the
business organization must be able to demonstrate the ability to

1. Identify the knowledge requirements to lead, direct and control digital

transformation of governance
2. Identify the impact of digital transformative technologies to the service delivery
outcomes of government and business.
3. Identify the digital development principles as they are applied to deliver and
support the activities behind successful digital transformation project.
4. Understand the implementation of an agile management of program and project
to support continual service improvement
5. Understand the governance principles and service management approach to
deliver the digital product and services that support governance outcomes.
6. Understand the value proposal of cloud computing approach in achieving the
objectives of digital transformation
7. Examine and acquire the digital transformative technologies that support the
business outcome and regulatory compliance.
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TRAINING PARTICIPANT AND OBJECTIVES

1. Person or individual who formulates the strategy and plan associated with the
continual performance management of the organization.
2. Person or individual who manages or supervises the service delivery and support
with information and communication technologies
3. Person or individual who plans and implements the digital transformation program
and project of the organization
4. Person or individual who are tasked in the development, procurement and
operation of information and communication system of the business.

The capability of the organization to deliver and support business transformation has to
be founded on clear, coherent, and complete understanding of digital transformation and the
technologies that enable the agreed change.

The training on digital governance and management has the following learning
objectives:

1. Determine, describe, document and demonstrate the key result areas and the
performance indicators of digital governance. It presents the competency
requirements for digital transformation leadership and management

2. Understand the digital transformation technologies and disruptive management

methodologies and their impact to the organization’s model of service delivery
and support

3. Understand and implement the practice standards related to agile management

and value-driven digital service management

4. Examine cloud computing as the service delivery platform of digital

transformation

5. Examine the digital technologies that enable the objectives of digital governance
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TRAINING CONTENT
Learning Learning Topic Training Learning Output
Session Duration
Session 1 Digital Governance Framework and 3 hours Differentiate the digital
Policy governance perspectives
to lead, direct and
control delivery of
digital transformation
outcomes
Session 2 Digital Governance Quality Management 3 hours Requirement checklist
to plan-do-check-act the
quality management
requirements of digital
transformation
Session 3 Digital Governance Agile Program and 3 hours Agreement on project
Project Management management principles
and agile methodology
Session 4 Digital Governance Cloud Computing 3 hours Requirement checklist
Approach to build the digital
transformation system
with cloud first policy
Session 5 Digital Governance Service Management 3 hours Agreement on digital
Framework service management
principles and service
delivery system
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Digital Governance and Management –Detailed training content

Goal: Understand the rules and standards of a valid and verifiable practice of digital governance and management.

Session 1 Session 2 Session 3 Session 4 Session 5

Digital Governance Framework Digital Governance Digital Governance Digital Governance Digital Governance
and Policy Quality Management Agile Program and Cloud Computing Service Management
Project Management Approach Framework

Learning Topics
1. Digital Governance 1. Digital Governance 1. Digital 1. Cloud First Policy 1. Service
Perspective - Quality Management Development Management
Enabling Governance System Principles Principles Principles and
Outcome with Digital Service Value
Transformative Technologies System

2. Digital Governance 2. Digital Governance 2. Program and 2. Cloud Computing 2. General

Perspective - Quality Product and Project Implementation Management
Accountability, Roles and Services Assurance Management Standards Practices
Decision Making Authority for Model Standards
the Digital Presence of an
Organization

3. Governance Model of Digital 3. Digital Governance 3. SRUM Agile 3. Review of Cloud 3. Service and
Transformation –Governance Data Quality Project Computing Service Technical
Principles and Performance Management Management Provider Portfolio Management
Areas Methodology Practices