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Occupational Health and Safety in Physiotherapy: Guidelines For Practice
Occupational Health and Safety in Physiotherapy: Guidelines For Practice
Most physiotherapists (91%) experience work related musculoskeletal disorders (WMSDs) at some time, and
one in six makes a career change as a consequence. Many of these disorders are attributed to manual
handling of patients. This paper proposes guidelines to reduce the risk of WMSDs based on Australian
legislative requirements, the results of a survey of Australian physiotherapists and the literature surrounding
injury prevention. These guidelines address the areas of environmental and job design, and the personal
physical capabilities of physiotherapists, within the context of law. The paper concludes by calling for further
research to explore and develop this area of injury prevention in the physiotherapy profession. [Cromie JE,
Robertson VJ and Best MO (2001): Occupational health and safety in physiotherapy: Guidelines for
practice. Australian Journal of Physiotherapy 47: 43-51]
The first part of this paper outlines the legislative In Australia, occupational health and safety
framework in which occupational health and safety legislation and resulting codes and standards state that
issues in Australian physiotherapy practice are to be the employer has a duty of care to their employees to
considered. The risk management approach to provide a safe workplace (NOHSC 1999). Laws about
occupational health and safety are the responsibility modified, the objects changed and mechanical aids
of each state or territory government, and may differ introduced (Manual Handling Regulations 1999,
between jurisdictions. However, all Australian Regulation 15.2).
legislation is based on a risk management model in
which a hierarchy of control prescribes hazard Review The final step in the systematic approach to
identification, risk assessment, risk control and risk management is to review the effectiveness of the
review. implemented control measures, and ensure that no
new risks have been introduced as a consequence.
Hazard identification Hazard identification involves Injury statistics need to be monitored following the
identifying situations or events which could harm introduction of risk control measures, to determine
people in the workplace. The hazard may be whether the controls have indeed reduced the injury
environmental or relate to particular tasks, activities rates. The process of risk management is continuous.
or systems of work. Checklists, workplace Hazard identification and risk assessment must be
inspections, injury records and consultation with carried out whenever circumstances change and
workers are all sources of information to assist with suitable control measures should then be
hazard identification. implemented (Manual Handling Regulations 1999).
Risk assessment Once a hazard is identified, risk Industry standards and physiotherapy The Victorian
assessment is required to determine the likelihood of WorkCover Authority (VWA) has published a
the injury and the consequences of its occurrence. document advising on the design of workplaces where
Risk assessment for manual handling should patients are handled (Victorian WorkCover Authority
incorporate a consideration of the postures, 1999), with a particular emphasis on spatial
movements, forces exerted, environmental conditions requirements. Australian Standards provide for the
and the duration and frequency of the task (Manual selection and use of mechanical aids for patient lifting
Handling Regulations 1999). and moving (AS2569.2), however no standards are
available regarding optimal workplace design for
Risk control The aim of risk control is to eliminate therapists engaged in manual therapy, nor are there
the hazard or, if that is not possible, to minimise the suggested workloads for physiotherapists.
likelihood of harm. The preferred option is to change
the environment, rather than the people working in it. Proposed guidelines
Control of manual handling risks is implemented by:
• introducing design changes to eliminate the risk; The remainder of this paper proposes guidelines for
physiotherapy practice and provides justification by
• reducing the risk where design changes are not referring to the legislation and relevant literature.
possible (including introducing breaks, pacing
and scheduling); 1. All physiotherapists must familiarise themselves
• changing the objects used in the manual handling with requirements of the legislation governing
task; occupational health and safety (and in particular
manual handling) in their jurisdiction. As a
• using mechanical aids where removing the risk is minimum, they should know the principles of risk
not possible when none of the previous strategies management, and be able to apply hazard
are practicable; and identification, risk assessment, control and
review in their workplace.
• providing training in performance of work to
minimise the risk of injury.
Occupational health and safety legislation provides a
framework to ensure that all parties in the
Legislation and codes of practice require employers to employment agreement (employer, employee,
undertake risk assessment and implement risk control designers) meet minimum standards for injury
measures. They are explicitly framed to ensure that prevention. The primary justification for Guideline 1
training and education are implemented only after the is the law itself. The National Occupational Health
work environment and work systems have been and Safety Commission emphasises the obligation of
employers and employees to comply with relevant In the study of Victorian therapists reported by
state or territory law, and the duty of care for Cromie et al (2000) most physiotherapists (91%)
employers to provide a safe place of work for experienced WMSDs at some time, and one in six
employees (National Occupational Health and Safety therapists was forced to make career changes as a
Commission 1999). The assumption underlying the consequence. Therapists in this study identified
legislative requirements is that it is the job, rather than performing manual techniques and lifting or
inadequacies on the part of the worker, that transferring patients as contributing to WMSDs,
contributes to injury. If this assumption is true, suggesting formal risk assessment and management
modification of the job and the physical demands of of these activities is appropriate (Manual Handling
the job will act to reduce the risk of injury. The Regulations 1999).
occupational health laws vary between states, but all
advise changes in job design ahead of training Cromie et al’s (2000) study found that the body area
(Manual Handling Regulations 1999, National with the highest annual prevalence of WMSDs was
Occupational Health and Safety Commission 1990). the low back (63%), followed by neck (48%), and
The second justification for Guideline 1, in the upper back (41%). Thumb (34%), shoulder (23%) and
absence of objective scientific proof of the wrist and hand (22%) WMSDs were also prevalent.
effectiveness of injury prevention strategies, is to The researchers found that therapists who performed
offer a defensible rationale for preventive measures. manual therapy, performed the same task repeatedly,
saw many patients in one day and who did not have
Cromie et al (2000) reported a discrepancy between enough rest breaks were at increased risk of neck and
the risk factors therapists identified as contributing to upper limb injuries (including thumb). Thumb
their WMSDs and the self-protective strategies they symptoms in particular were related to performing
most commonly reported using. More than 50% of manipulation and mobilisation techniques, with the
the therapists who used manual orthopaedic prevalence of symptoms increasing as the number of
techniques identified their use as making a major hours performing these techniques increased. Postural
contribution to their WMSDs and more than 50% (to risk factors and moving or transferring patients were
whom it was relevant) specified performing the same associated with an increased risk of spinal (neck,
task repeatedly as contributing significantly to upper and lower back) symptoms (Cromie et al 2000).
WMSDs. In spite of this, the majority of self These areas of the body and their associated risk
protective strategies these therapists reported using factors provide a basis for risk assessment in the
related to postural factors, such as adjusting the context of physiotherapy work.
height of the work surface and modifying patient or
therapist position. This discrepancy suggests that Postural factors (particularly in conjunction with
therapists need to consider a risk management heavy loading) are recognised as potentially harmful
approach to identify hazards and address risk factors to physiotherapists (Ellis 1993, Fenety 1992, Hignett
specific to their work. 1995, Robertson et al 1993). Therapists’ posture can
be constrained by anthropometric dimensions or the
need to use a technique requiring them to assume
2. The majority of physiotherapists experience harmful postures (Hignett 1995). Other studies have
WMSDs. The low back, neck, upper back and identified repeated muscle contractions and static
upper limbs are most vulnerable to injury, and loading as risk factors in the development of WMSDs
therapists must identify factors in the workplace, (Kilbom 1994b, Roquelaure et al 1997).
and away from work, that increase risk of injury
to these areas.
These risk factors, and the common WMSDs
experienced by physiotherapists, suggest risk
In order to implement the risk management model of assessment should consider not only the postural and
hazard identification, risk assessment, risk control patient handling demands, but also risk factors
and review, it is helpful to understand the common associated with manual therapy, such as repetitiveness
injuries experienced by therapists, and the risks to of the work, caseload and work organisation.
which they are exposed. Indeed, these data are
frequently used in the preliminary step of hazard Risk control Legislation requires an employer to
identification. eliminate risk and, if that is not practicable, to reduce
Many of the known ergonomic risks associated with Guidelines for work and rest times are based on the
posture and exertion are taught to student assumption that fatigue is a precursor to injury, and
physiotherapists as part of a musculoskeletal that allowing the body to recover from fatigue reduces
physiotherapy program. However, students may see the risk of injury (Konz 1998a and 1998b). However,
these principles as applying only to patients, rather this has not been established by research findings
than themselves. Possibly a more explicit (Viikari-Juntura 1997).
consideration of the relevance of this information to
the practice of physiotherapy at a student level would
ensure that therapists consider these issues in the In terms of job design, there are no standards
context of their own work. Development of design available stipulating workloads for physiotherapy
guidelines specific to physiotherapy practice should treatment. While there is evidence that therapists
incorporate principles of injury prevention. modify their position relative to the patient where
possible (Cromie et al 2000), other aspects of their 5. Mechanical aids and equipment should be used
work, such as scheduling, number of patients, rest whenever appropriate. Therapists must be
breaks and variety in work have not been addressed. trained in their use.
Although Fenety and Kumar’s (1992) study did not
use symptoms of WMSD as an outcome measure, Cromie et al (2000) reported that more than 90% of
their intervention dealing with workloads improved therapists used some type of assistive device to
productivity and made workloads more manageable. reduce the strain on their bodies. These included
adjustable work surfaces, “wheelie” stools, slide
Repeated muscle contractions and static loading are boards, lifting belts, splints and unspecified “other”.
known to be risk factors in the development of
cumulative trauma disorders (Kilbom 1994b,
Roquelaure et al 1997). Variety in work and breaks in Although commercial literature and catalogues
repetitive or prolonged static activities are provide evidence that physiotherapists probably use a
recommended to prevent these injuries (Kroemer variety of aids and equipment, their ubiquity is
1989). Job rotation, rest breaks and variety in work unknown. Aids and equipment alone, without training
can be integrated into the physiotherapist’s job to in their proper use, are unlikely to be effective in
avoid overloading any particular anatomical area reducing the risk of injury. Training in risk
either by sustained posture or repetitive actions. The minimisation, and the use of aids and equipment,
implication for physiotherapists is that they should should be ongoing and incorporated into both pre-
ensure variety in their techniques, in order to vary the clinical and continuing professional education.
stresses placed on a range of anatomical areas.
Cromie et al (2000) suggested a need for therapists to 6. Training must not be the sole or primary means
have at their disposal a variety of treatment tools, to of controlling risk. Training in injury prevention
enable them to vary the physical demands on their must contain the risk management model of
bodies. controlling risk, and include ‘in principle’
preventive measures rather than training in
Scheduling variety into tasks, and organising the specific methods or techniques.
work to maximise efficiency, may provide a way of
reducing risks associated with poor work flow. While The term “training” is used in the literature to mean a
manual orthopaedic techniques cannot always be program designed to address perceived deficiencies
eliminated (or engineered out) from the job, they may in knowledge, physical ability, or both. Education as
be reduced or modified while still achieving a means of reducing injury assumes that the cause of
treatment goals. Mechanical aids may provide an injury is that workers are unaware of the correct way
appropriate solution in some instances. of doing things, and are therefore injured because of
ignorance.
Cromie et al (2000) found that Victorian
physiotherapists used self-protective strategies to
reduce the strain on their bodies while working. Most The prevalence of work related musculoskeletal
modified their patient’s or their own position or disorders among physiotherapists is evidence that
adjusted the treatment plinth height. By contrast, a their education about injury, its causes and
minority interrupted their work to alter their posture, mechanisms does not prevent injury (Bork et al 1996,
or stopped a treatment that was causing symptoms. Cromie et al 2000, Holder et al 1999, Mierzejewski
Almost half (42%) of the respondents who used and Kumar 1997, Molumphy et al 1985, Scholey and
manual techniques reported using a different part of Hair 1989). Stubbs et al (1983) commented, “If the
the body to administer a manual technique. work is intrinsically unsafe, then no amount of
training can correct the situation” (p. 777), and
Although workload issues were significantly concluded by recommending the development of safe
represented as being associated with WMSDs in the systems of work (work design).
neck and upper limbs, Cromie et al (2000) found only
one self-protective strategy addressed this area. This Education in manual handling as a means of reducing
strategy was to select techniques that would not the risk of low back injury has been used extensively
aggravate symptoms, and was used by 40% of by industries ranging from health care to
respondents concerned. manufacturing. Back schools have advocated
education as a means of injury prevention for many must be carried out at both an individual and
years. In most cases they have aimed to prevent institutional level.
recurrence once injury has occurred (secondary
prevention). Studies of the effectiveness of these Work related musculoskeletal disorders should be
schools typically demonstrated increased knowledge documented prior to, and following, implementation
of back injury among participants, but little or no of these guidelines. A minority of therapists claim
reduction in injury rates. Linton and Kamwendo workers’ compensation (Cromie et al 2000), so
(1987) reviewed 16 studies on the effectiveness of alternative measures such as lost time, or symptom
back schools. At that time, they concluded that little surveys, should be utilised to monitor the
empirical evidence existed that low back school effectiveness of any changes that are implemented.
improved either behaviour or symptoms. More than a
decade later, the evidence does not appear to have The requirement for risk assessment and control to be
changed their conclusion (Daltroy et al 1997, Straker reviewed and updated is written into law (Manual
1999b). There is some evidence that workers do not Handling Regulations 1999, Regulation 14.3). Hazard
always implement the methods they have been taught identification must be applied whenever a task is
(St-Vincent et al 1987), which may partially explain undertaken for the first time and again before any
why the demonstrated increase in knowledge does not alteration is made to objects used in the workplace, or
necessarily mean improvement in behaviour and an object used for another purpose. Hazard
symptoms. Both physiotherapy and industry assume identification is also required if new information
that improved knowledge will result in a about manual handling is made available to the
commensurate reduction in the rate or severity of employer or if a musculoskeletal disorder is reported
injury. In the light of the available studies, this by or on behalf of an employee (Regulation 13.3; a-e).
assumption is probably not justifiable, and certainly
does not vindicate education as the only injury
prevention strategy. 8. Prospective physiotherapists must recognise the
physical demands and constraints of the job.
Students and qualified physiotherapists need to
The assumption that correct patient handling choose career paths congruent with their
effectively prevents WMSDs is exemplified by the physical abilities. Physiotherapists should
use of the adjective “proper” to describe lifting or maintain an appropriate level of personal fitness
patient handling techniques (Mierzejewski and for their work.
Kumar 1997, Molumphy et al 1985). This supposition
operates widely in the area of manual handling, where
physiotherapists are frequently called on to provide As opposed to training to address perceived
training in “proper” or “safe” techniques. (The deficiencies in knowledge, physical training assumes
unstated assumption is that proper performance of the the cause of injury to be a mismatch between the
lifting task will prevent injury.) However, there are physical capacity of the worker and the requirements
several schools of thought as to what this “proper” of the job. The training program targets deficiencies
technique might be. Garg (1993) observed that there in the individual to reduce the discrepancy. This
was no concrete evidence supporting one method as guideline addresses the issue of a mismatch between
safer than the others. Squat, stoop, freestyle and semi- the physical capability of the physiotherapist and the
squat lifting techniques all have their advocates physical demands of the job.
(Straker 1999a). Straker suggested that rather than
teaching a particular technique, principles to reduce Selection to prevent injury assumes that some
the risk of injury should be taught. This approach is workers are more at risk than others due to prior
appropriate to physiotherapy, where there is much history, fitness or physical ability. It is based on
variability in the capabilities and needs of patients knowledge of the demands of the job, and excludes
and in the tasks undertaken by therapists (Manual workers deemed to be at high risk of injury, to ensure
Handling Regulations 1999). that only individuals with a low risk are selected for
the job.
7. Risk assessment and control must be ongoing.
Once implemented, these guidelines must be The basis for screening in this way is work done by
examined for their effectiveness, and modified Keyserling et al (1980) who found that when the
where necessary. Risk management and review demands of the job exceeded the capacity of the
workers, they experienced significantly higher injury therapists with subsequent LBP performed back
rates. There is some conflict in the findings of flexibility exercises prior to being injured, and
prospective studies using selection as a preventive significantly more (61%) did so after being injured.
strategy (Bigos et al 1992, Reimer et al 1994, This suggests that at least some of the therapists who
Smedley et al 1997), with one (Bigos et al) suggesting were subsequently injured were aware of a
that pre-employment screening is ineffective in predisposition to injury, prompting an exercise
predicting back injury, and the other two suggesting program, but there was no indication of how
that screening may be useful in prevention. widespread exercise was as a preventive strategy
among all therapists.
The literature gives no indication that
physiotherapists are selected for a particular job using Exercise may offer a way for physiotherapists to
any physical capacity criteria. Physiotherapists in reduce the rate and severity of WMSDs in practice.
Australia must meet certain competencies (implying However, this may not be formally recognised by
some degree of physical ability) and be registered educators or professional associations. An emphasis
with a state based registration board in order to on fitness at an undergraduate level, and an ongoing
practise (Physiotherapists Registration Act 1998). commitment to fitness, may be important strategies to
However, there are many areas in which therapists reduce injury in the long term. Pause gymnastics,
may practise, making it feasible for therapists with warming up, resting and changes in posture also are
differing physical abilities to choose to work within other forms of exercise. Further research is needed to
their capability. determine the effectiveness of exercise as a preventive
strategy.
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