Professional Documents
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Evidence There Seems To Be A Problem With
Evidence There Seems To Be A Problem With
Circle and correct the ten mistakes in the conversation keeping in mind direct questions
structure. There is an example in blue.
Agent: Good afternoon. This is Johana in Digital LPQ complaints line. Thank you
very much for your call. How I can help you? How can I help you?
Costumer: There seems to be a problem with my printer.
Agent: I'm sorry to hear that. What was exactly the problem?
Costumer: My printer is on but it does not print.
Agent: What does your printer reference?
Costumer: It is a TRX-3001.
Agent: Is the Wi-Fi printers’ series?
Costumer: Yes, it is.
Agent: Have you checked your internet connection?
Costumer: Yes, there is no problem about it.
Agent: Ink levels are in minimum printing level?
Costumer: No, they are almost full.
Agent: What kind of printing quality you are using?
Costumer: Draft.
Agent: What kind of error message shows your printer?
Costumer: OK.
Agent: I’m afraid we can’t help you at the moment. Could leave you your contact phone
number and address? We will contact you soon.
Costumer: I cannot believe it. After this long phone call and you did not help me to
solve my problem.
Agent: I’m really sorry but guarantees belong to another area and all the lines are busy.
Instead of keeping you on hold an agent will call you back within 60
minutes.
Costumer: Who did I talked to?
Agent: Johana Garcia.
Costumer: In case I don’t receive any call from your company. I will complain about
your performance.
Agent: I’m afraid there is nothing else I can do about it actually. Remember for Digital
LPQ our costumer’s time is valuable. It is our complaint policy to answer your
inconvenience as soon as possible with a prompt and effective response.
When you finish your work, send the file to your instructor through the platform as
follows:
Note: This evidence is an individual activity. Remember to check the learning guide in
order to know if you have done all the assigned activities, know how to develop them
and deliver them correctly.
Criterios de evaluación
Formula preguntas directas para atender una queja haciendo uso del
vocabulario y la estructura requerida.