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PIR MEHR ALI SHAH

ARID AGRICULTURE UNIVERSITY
UNIVERSITY INSITUTE OF MANAGEMENT SCIENCES
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SERVICE PLANS

GROUP NO 9

GROUP NAME

ABDUL REHMAN 17-ARID-5025

JAWAD UL HASSAN 17-ARID-5092
TAHIR ZAREEN 17-ARID-5134
RIMSHA KAMRAN 17-ARID-5163
SHANZA FATIMA 17-ARID-5267
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Contents
Background:.............................................................................................................................................3
Situation Analysis:...................................................................................................................................4
Market Summary.....................................................................................................................................4
Service Offering.......................................................................................................................................6
Keys to Success:.......................................................................................................................................6
Critical Issues:..........................................................................................................................................6
Financial statements:...............................................................................................................................8
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Background:
Nature of idea

The main idea of this application is to provide a plumber at home through an

online booking form app. When there is need of repairing at home like
kitchen or bathroom tap etc. No need to go to the shop. You can book the
plumber from the app. You can put your address on the app and when the
plumber is available can be arrived at your home. It is the best time-saving
app.

Our Mission
To be recognized and well known in the community as the most trusted and
valuable leader in providing quality plumbing services to the highest
standard and specifications to our clients.

Our Vision:

To provide home plumbing services at doorsteps.

Objectives:

 Provide exceptional plumbing services that exceed our customers’

expectations in the areas of service, quality and value in the most
professional, efficient and reliable manner.
 Provide a consistently high standard of work using our best endeavors
to fix the job first time by implementing best practice and offering top
quality materials whilst complying with regulations, standards and
manufacturer’s requirements and being mindful of safety and health
practices to the mutual satisfaction of the client.
 Always remember each customer is the reason we are in business and
to ensure the longevity of our company through repeat and referral
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business, achieved by customer satisfaction in all areas including

timeliness, attention to detail and service minded attitudes.
 Give back to the community and recognize that good will is worth
more than monetary gain when worthwhile causes are helped.

Situation Analysis:
Plumbing is entering its first year of operation. As a start-up organization,
Plumbing must have a concerted marketing effort to ensure success and
future profitability. Plumbing offers the market a professional plumbing
service for residential new home builds. Plumbing level of professionalism
will stand out in an industry that is not known for professionalism.

Market Summary
Plumber possesses good information about its market and knows a great deal
about the common attributes of the most prized customers. This information
will be leveraged to better understand who is served, their specific needs,
and how Plumber can better communicate with them.

Market Needs
Plumbing is providing its customers with a high quality, professional
plumbing service for new residential homes. Plumber seeks to provide the
following benefits that are important to their customers.

Professionalism- time is money, so hitting all targeted goals is very

important. This is just one aspect of professionalism. Another aspect of
professionalism is standing behind the work product under all
circumstances.
Quality work- having quality work eliminates warranty claims in the future
and reinforces the perception of quality for the entire home.
Competitive prices- new residential home construction is a tight market and
every percent of margin is important. Business is lost when prices are not
competitive.

Market Trends
There are two market trends in the plumbing industry:
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Mergers and consolidation of smaller, independently owned companies.

This generally occurs as a cost saving method to achieve scale of economies.
There has been a recent proliferation of new plumbing companies that
specialize in new builds, both residential and commercial. This trend is
occurring with the realization that providing general plumbing service is
labor intensive because of the need to have a 24 hour on-call service.

SWOT Analysis

The following SWOT analysis captures the key strengths and weaknesses
within the company, and describes the opportunities and threats facing
plumbing.

Strengths

Strong relationships with many different new home builders.

Extensive industry knowledge and expertise.
Well-designed training programs.

Weaknesses

Since Don is the main employee, he will have difficulty balancing his
limited time between doing jobs which is the source of short-term revenue,
and business development which effects long-term sustainability.
A limited marketing budget to develop brand awareness and visibility within
the home building community.
Possible difficulty unseating already established firms for the prime
contracts.

Opportunities

Participation in an industry that is generally a positive growth industry,

although it occasionally goes through downturns.
Decreased customer acquisition costs as plumbing becomes more rooted in
the local community.
The ability to leverage employee's labor to generate profits.

Threats
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The recognition by other plumbing companies that customer service and

professionalism are indeed keys to success.
Difficulty in controlling the work quality of the employees.

Service Offering

The finest in residential home plumbing construction as well as custom new

home construction. Residential construction is chosen because it is straight
forward and clean. Estimates are far more accurate and the company is
dealing with a few contractors instead of many home owners. Additionally,
there is no need to be on call 24 hours a day, a major downside of being a
traditional plumber.

Keys to Success:
The keys to success are to provide the customer with:

 A fair price.
 Outstanding service.
 Quality work.

Critical Issues:
Plumbing is still in the speculative stages as a start-up business. Its critical
issue is to only expand at a rate that is designed to serve the customer.
Expansion should only occur when it is required to meet the needs of the
current customers, not theoretical, future customers.

Step to price your service

 Calculate your costs

 Look at the market
 Know your customers
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 Consider time invested

 Come up with a fair profit margin
 Charge an hourly or per-project rate

Logo:

Our service is house maintenance service (HMS).

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Financial statements:
Balance sheet:

HMS

Assets

Cash Rs. 3000

Inventory Rs.9000

Rs. 12000
Liabilities
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HMS
Current supplier liabilities Rs. 1500

Sales
Loans Rs.14000
Rs. 1500

Equity
CGS Rs.7000

HMS capital Rs.9000

Gross Profit Rs. 7000
Rs.12000
Expenses

Income
App development Rs. 3000 statement:

Marketing Rs. 100

Rent Rs.450

Net profit Rs.3000

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Project Break even Analysis:

Break even Point =Fixed Point
Sales per unit -Variable Cost per Unit

=450
400-100
= 4.5

Cash Flow Statement :

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HMS

Cash Received

Cash from Operations Rs.0

Cash Sales Rs.14000

Sub-Total Cash From Operations Rs. 14000

Net borrowing Rs. 0

Expenditures

Cash spending Rs. 3000

Net Cash Flow Rs. 11000

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