The Business 2.

0
Unit 4  Video: Managing conflict

Before you watch

1 Work with a partner. Brainstorm at least four dos and don’ts for managing conflict in the
workplace. Compare answers with another pair of students.

While you watch

2 Work with a partner. Watch the video and decide which scene shows the better way of
managing conflict. List the dos and don’ts in the two scenes. Compare your answers.

3 Watch the video and complete the table with notes on the key differences between the
two scenes.

Scene 1 Scene 2

Kim’s entrance to Benny’s office

Kim’s body language

Benny’s explanations

Kim’s comments about the members

The conclusion to the meeting

4 Complete the expressions from scene 2 with the correct words.

1 I must say I .
2 That seems to me.
3 Well, I feel a bit guilty about not keeping you .
4 But I’d be this over with you tomorrow.
5 I realize that this is maybe not , but …
6 Would that be ?

After you watch

5 Work with a partner: Student A, write down at least two things that Kim did well in scene 2,
according to the Communications Coach. Student B, write down at least two things that Benny
did well in scene 2, according to the Communications Coach. When you have finished, compare
your ideas.

6 With a partner, roleplay a conflict situation, following the advice of the Communications
Coach. When you have finished, decide how successful the conversation was.

Student A:
You work for Student B and you
are a representative for the other
employees. There is a rumour that
your manager expects employees to
relocate to an office in another part
of the city. You are keen to find out
the truth and express your concerns
about this potential situation.
Student B:
You manage Student A and the employees in your
department. The MD needs some departments
within the company to relocate to an office
building in another part of the city. You are
finalizing the exact details about this today. You
are keen to update Student A and listen to his/her
opinions, so that you and the company can make
decisions that work for everyone.

2.0 Advanced Teacher’s Resource Disc © Macmillan Publishers Limited 2013 Unit 4