An Ni 2201839856

Reservation

 encouraging the potential customers to make a booking using effective communication

skills and practicing sales techniques. have broader product knowledge, so it will be
better in encauraging the sale of products and service available.

Reception

 While selling rooms, reception can try to sell rooms with gentle approach by saying some
good traits of the room, for instance : pool view room, away from the noisy elevator
foyer, with a pleasant décor or if there any special floor with special facility or services.
Those, a receptionist can make a sale of maximum tariff.

Doorman

 Beeing friendly and helpful. A good doorman greets the cheerfully, preferably by name,
and is always ready to lend a hand. From the action, the guest feels remembered and
interest to come again.

Bellboy

 Bellboy will escort the guest to their room with their luggage. Bellboy will liaise with the
FOM and the Managers of other department to ensure guest services standards are
maintained. Bellboy will promote in-house services and give recommendation to the
guest.

Business Center

 Offer solutions that answer common pain points for business travelers
 Offering business travelers enticing food and beverage options
 Spread the word about the business-focused services and amenities

Telephone Operator

 Promoting hotel facilities and services using the up-selling technique

 Recommend a local attractions and landmarks in the hotel vicinity or the partners of the
hotel.