Professional Documents
Culture Documents
Response Policies
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Table of Contents
1.0 Introduction ................................................................................................................................ 4
2.0 Hygiene and Contact Reduction ................................................................................................. 5
2.1 Hand Washing ......................................................................................................................... 5
2.2 Mouth Covering ...................................................................................................................... 6
2.3 Social Distancing ..................................................................................................................... 6
3.0 Response Team ........................................................................................................................... 7
3.1 Employees Displaying Symptoms (Suspected Case) ............................................................... 7
3.2 Contact with Confirmed Cases ................................................................................................ 8
4.0 Contact Logging........................................................................................................................... 9
5.0 Work Travel ....................................................................................................................................... 9
6.0 Inbound and Outbound Visitors........................................................................................................ 9
7.0 Your Responsibilities ......................................................................................................................... 9
8.0 Feeling Ill ......................................................................................................................................... 10
9.0 Medical Examination....................................................................................................................... 10
10.0 Right to Privacy ............................................................................................................................. 10
11.0 Payment Issues ............................................................................................................................. 11
12.0 Business Continuity Plan ............................................................................................................... 11
13.0 Remote Working Plans .................................................................................................................. 12
13.1 HOMEWORKING ARRANGEMENTS ........................................................................................... 12
13.2 APPLICATION ............................................................................................................................. 13
13.3 REFUSAL OF APPLICATION ........................................................................................................ 14
13.4 REFUSAL .................................................................................................................................... 14
13.5 APPEAL ...................................................................................................................................... 14
13.6 GRANTING OF REQUEST............................................................................................................ 14
13.7 INSURANCE ............................................................................................................................... 15
13.8 EQUIPMENT .............................................................................................................................. 15
13.9 DATA PROTECTION: DEVICES .................................................................................................... 16
13.10 DATA PROTECTION: EMAILS ................................................................................................... 16
13.11 DATA PROTECTION: CLOUD AND NETWORK ACCESS ............................................................. 16
13.12 DATA PROTECTION: PAPER RECORDS ..................................................................................... 16
13.13 HEALTH & SAFETY ................................................................................................................... 17
14.0 Equality in the Workplace ............................................................................................................. 18
15.0 Data Protection ............................................................................................................................. 18
16.0 Employee Assistance..................................................................................................................... 19
17.0 References ................................................................................................................................ 20
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18.0 Appendices.................................................................................................................................... 21
Appendice 1- Sign-in Book ................................................................................................................ 21
Appendice 2- Visitor/Contractor Covid-19 Questionnaire ............................................................... 22
Appendice 3- Pre Return to Work Form ........................................................................................... 23
Appendice 4- Checklist to follow for developing a Response Plan in the event of a person
presenting in the workplace with symptoms of COVID19 – suspected or confirmed case.............. 25
Appendix 5 – Actions to be taken when a person presents with symptoms of COVID19 ................ 26
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1.0 Introduction
Allpro Services hopes that our response to this outbreak will be measured, managed and
controlled proactively as a result of this policy. It is designed to ensure everyone acts
pragmatically and proactively to ensure the health and safety of all employees and to
maintain business continuity at this time. Allpro Services is morally and legally obliged to
take reasonable steps to ensure the safety, health and welfare of all employees, clients,
visitors and the public. As an employee you are obliged, by law, to safeguard yourself and
your work colleagues by complying with the regulations set out in the Health, Safety and
Welfare Act, 2005.
Allpro Services will take all necessary and appropriate measures to fulfil our duty of care and
protect the health of our employees. Please see below our plan in the event of a Covid-19
(coronavirus) spread in Ireland.
Allpro Services commits to:
• Closely monitoring local conditions and developments along with national and
international news, as the coronavirus situation continues to evolve
• Deciding on an ongoing basis if the instructions we have given employees are
appropriate or if we need to order further measures
• Making sure that employees are aware of the bespoke policies, protocols and
practices that apply to our workplace, for example, regarding travel or face-to-face
contact with the public and customers
• Continuing to provide a safe place and system of work, and ensuring that common
work areas are clean and cleaned regularly and that clean hand washing facilities are
available
• Issuing regular instructions concerning hygiene in the workplace. Remember your
own responsibility for maintaining good personal and respiratory hygiene, such as
washing your hands with soap, avoiding touching your mouth, nose and eyes,
disinfecting the workplace, and so on.
All managers, supervisors and workers will be consulted on an ongoing basis and feedback is
encouraged on any concerns, issues or suggestions.
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2.0 Hygiene and Contact Reduction
2.1 Hand Washing
• Before eating
It is important to follow good practices for hand washing which include using soap and
water and washing for over 20 seconds Touching of the face should be avoided. Regular
hand washing with soap and water is effective for the removal of COVID-19. Between
washing use of hand sanitisers (70% alcohol base) is recommended.
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2.2 Mouth Covering
Cover mouth when coughing and sneezing. Cover your nose and mouth with disposable
tissues. If you don’t have a tissue, cough or sneeze into your arm or sleeve (not hand), put
used tissues into a sealed bin and then wash your hands. Masks are to be worn at all times.
• avoiding making close contact with people (i.e. do not shake hands)
• removing tables/chairs from the canteen and restricting the number of staff per table
• limiting the number of meetings including length and proximity of gatherings between
employees/others
• shift handover arrangements should be altered to ensure the appropriate routines are
followed for social distancing (maintaining 2 metre distance)
• Isolating individual buildings (e.g. no travel permitted between manufacturing and design
buildings).
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3.0 Response Team
3.1 Employees Displaying Symptoms (Suspected Case)
If an employee becomes unwell in the workplace with symptoms such as cough, fever,
difficulty breathing, the COVID-19 manager/response team should isolate the employee by
accompanying the individual to a designated isolation area via the isolation route, keeping
at least 2 metres away from the symptomatic person and also making sure that others
maintain a distance of at least 2 metres from the symptomatic person at all times. The
unwell individual should be provided with a mask, if available, to be worn if in a room with
other people or while exiting the premises.
Where that is not possible, the unwell individual should remain in the isolation area and call
their doctor, outlining their current symptoms. They should avoid touching people, surfaces
and objects. Advice should be given to the unwell individual to cover their mouth and nose
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with the disposable tissue provided when they cough or sneeze and put the tissue in the
waste bag provided. The COVID-19 Manager/response team should notify management and
arrange transport home or hospital for medical assessment. Public transport of any kind
should not be used. The COVID-19 manager/response team may be contacted by the HSE to
discuss the case. When contacted by the HSE, the COVID-19 manager/response team should
use the records kept regarding Direct Contact to identify people who have been in contact
with the individual. The HSE may advise on any actions or precautions that should be taken.
The COVID-19 Manager/response team should carry out an assessment of the incident,
which will form part of determining follow-up actions and recovery. The HSE will also be in
contact with the case directly to advise on isolation and identifying other contacts and will
be in touch with any contacts of the case to provide them with appropriate advice.
Immediate action following a suspected case should include closure of the isolation area
until appropriately cleaned.
If a confirmed case is identified in your workplace, staff who have had close contact should
be asked to stay at home for 14 days from the last time they had contact with the confirmed
case and follow the restricted movements guidance on the HSE website. All affected staff
should be actively followed up by the COVID-19 manager/response team. If the person
develops new symptoms or their existing symptoms worsen within their 14-day observation
period they should call their doctor for reassessment.
The above eventualities should be recorded by the COVID-19 manager/response team.
Personnel who have been in close contact with a confirmed case include:
• any individual who has had greater than 15 minutes face-to-face (2 hours, a risk
assessment will be undertaken by PH taking into consideration the size of the room,
ventilation and the distance from the case. This may include office and training settings and
any sort of large conveyance.
Personnel who have been in casual contact with a confirmed case includes:
• healthcare workers, not including laboratory workers, who have taken recommended
infection control precautions, including the use of appropriate PPE, during the following
exposures to the confirmed case:
• direct contact with the case (as defined above) or their body fluids
• present in the same room when an aerosol generating procedure is undertaken on the
case
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• any individual who has shared a closed space with a confirmed case for less than two
hours.
• Passengers on an aircraft sitting beyond two seats (in any direction) of a confirmed case.
• Any individual who has shared a closed space with a confirmed case for longer than two
hours, but following risk assessment, does not meet the definition of a close contact.
All employees should keep a contact log for which the objective should be zero instances of
“direct contact” for each day spent in the workplace. This will be recorded by employees
keeping a personal log of each shift and emailing to helpdesk@allpro.ie. This information
will be stored securely, maintained centrally and readily available upon request. Such
information may be requested by the authorities to assist with contact tracing.
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– Cover your mouth and nose with a tissue or your sleeve when you cough and
sneeze.
– Put used tissues into a bin and wash your hands.
– Clean and disinfect frequently touched objects and surfaces.
– Avoid close contact with people who are unwell.
– Follow the travel advice from the Department of Foreign Affairs.
• a cough,
• shortness of breath,
• breathing difficulties,
• fever (temperature of 38C or higher).
– Do not go to work.
– Do not go to your GP or Emergency Department. Phone them first.
– If you do not have a GP, phone 112 or 999.
– Tell them about your symptoms.
– Give them the details about your situation.
– Avoid contact with other people by self-isolating.
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In exceptional cases, we may permit disclosure if there is a real risk of other employees
becoming infected. In these unique circumstances, it would be reasonable for [the
Company] to override the privacy concerns of an affected employee to ensure that the
health and safety of the wider workforce is maintained.
• If an employee contracts Covid-19 and co-workers have been in close contact with
that person, the company may have to invoke a period of lay off, whereby the premises
would be closed for a stated number of days to allow the team to self-isolate and be tested
for infection. Please note this would be an unpaid period of closure. During this time the
company would engage in deep cleaning and sanitisation of the workplace.
• As long as neither the company nor the authorities order you to stay away
from work, you are advised not to stay at home for fear of infection. In this case
your absence would be unexcused, unpaid and could result in disciplinary action.
Remember that the company is trying to proactively manage this situation and
does not want to put you at risk. Please communicate any concerns you have and
we can discuss them.
• Covid-19 Diagnosis: If you are diagnosed with Covid-19, you do not have to work.
This absence is certified and you should apply for the enhanced Illness Benefit from the
Department of Employment Affairs and Social Protection.
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13.0 Remote Working Plans
If the work premises must close completely or if someone needs to self-isolate, the
company can facilitate remote working in certain departments in line with business
requirements.
We support homeworking in appropriate circumstances either occasionally (to respond to
specific circumstances or to complete particular tasks) and in some cases on a regular (full
or part-time basis). In addition, occasional or permanent homeworking can, in certain
circumstances, be a way to accommodate a disability or as a means of flexible working.
However, when considering homeworking, the needs of our business will always take
priority and those who are allowed to work from home must comply with this policy.
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13.2 APPLICATION
To be considered for homeworking, you must submit a written application via email to the
HR Manager/Manager/Managing Director.
Your application must state:
– Why you consider your job to be suitable for homeworking and how you meet the
criteria for homeworking set out above.
– Whether you wish to work from home on a permanent basis or for a fixed period. In
either case you should state the date from which you wish the arrangements to start
and, if you wish to work from home for a fixed period, the date on which you want
the arrangements to finish. Try to give us as much notice as possible and make your
application at least four weeks before your proposed start date.
– Whether you wish to work from home for all or part of your working week and, if only
part, which days you propose to work from home.
– How you would organise your work from home, including how you would ensure the
security of documents and information, where appropriate.
– The extent to which you could be available to come to work on days you are proposing
to work from home if needed, for example, to cover if colleagues are off sick, to cope
with high or unexpected levels of work or to attend meetings or training days.
– The hours of work that you propose should apply when you are working at home.
– How you envisage maintaining contact with your line manager or supervisor and how
your work will be set and progress monitored.
It may help your application for homeworking if you discuss it informally first with your line
manager or supervisor. This may identify potential problems with your application, such
as a need to be in the office or workplace on occasions you had not considered, which your
application can then address.
When considering your application, the HR Manager/Manager/Managing Director may
invite you to a meeting to discuss your proposals.
We will try to respond to your request within two weeks.
If you need to work from home due to national health and safety, the Company reserves
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the right to bypass the notification period and request process in line with business
requirements.
13.4 REFUSAL
If your request is refused, we will explain why in writing.
13.5 APPEAL
If you are not happy with the decision, you may appeal to the HR Manager, who will
organise an appeal authority using our company grievance procedure.
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would apply if you worked in the office.
– If you receive an unsatisfactory grade in an appraisal or a review or are subject
to a disciplinary sanction for any reason your homeworking arrangements will be
terminated immediately and you will be expected to return to work in the Company
premises.
– Your line manager or supervisor will remain responsible for supervising you, will
regularly review your homeworking arrangements and may take steps to address any
perceived problems.
– They will also inform you of meetings or training sessions that you must attend in the
office, a nominated premises or virtually, and will ensure you are kept up to date with
information relevant to your work.
13.7 INSURANCE
Working from home may affect your home and contents insurance policy. You must make
any necessary arrangements with your insurers before you start homeworking.
13.8 EQUIPMENT
We will provide any equipment that we consider you need to work from home – this
will remain our property. We will make all necessary arrangements and bear the cost of
installing and removing equipment from your home.
If equipment is provided, you must:
– Use it only for the purposes for which we have provided it
– Take reasonable care of it and use it only in accordance with any operating instructions
and our policies and procedures
– Make it available for collection by us or on our behalf if you are asked to.
You must ensure you have sufficient and appropriate equipment for working from home.
We are not responsible for the provision, maintenance, replacement, or repair of any
personal equipment used by you is lost or damaged while working for us. We are not
responsible for the associated costs of you working from home, including the costs of
heating, lighting and electricity.
You must keep all equipment and information securely, in particular, private and
confidential material.
Your line manager/ supervisor /HR Manager must be satisfied that you are taking all
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reasonable precautions to maintain confidentiality of material in accordance with our
requirements.
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– If you are working remotely with paper records, ensure the security and confidentiality
of these records by keeping them locked in a filing cabinet or drawer when not in use,
disposing of them securely (such as by shredding) when no longer needed, and making
sure they are not left somewhere where they could be misplaced or stolen.
– If you’re dealing with records that contain special categories of personal data (e.g.
health data), you should take extra care to ensure their security and confidentiality, and
only remove such records from a secure location where it is strictly necessary to carry
out your work.
– To maintain good data access and governance practices, please keep a written record
of which records and files have been taken home.
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14.0 Equality in the Workplace
The WHO has reported on the increasing phenomena of stigmatising ethnic groups
in connection with the coronavirus outbreak and the damaging effect it can have on
helping to stem the outbreak.
This is an equally valid concern in our workplace. Allpro Services has a policy on
preventing discrimination and harassment in the workplace: please re-familiarise
yourself with it. The company will be vigilant in ensuring that all employees continue
to observe their obligations to treat their co-workers with dignity and respect.
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16.0 Employee Assistance
We strive to ensure our employees are healthy both mentally and emotionally. Whether it’s a slight
feeling of worry or a more serious problem, we want employees to feel free to reach out to our EAP.
Scope
This policy applies to all our employees. Employees’ children and spouses/domestic partners may
also benefit from our program’s services.
Human Resources manages our EAP and is responsible for updating managers and employees on
relevant changes. The program official should inform union representatives of our program’s
provisions, so they can assist their union members.
Our EAP can help employees with various work-related and personal problems. Examples are:
• Domestic violence
• Health issues
• Financial problems
• Retirement
This list isn’t exhaustive. Our EAP supports anyone who experiences problems that affect their well-
being and work performance.
Also, our EAP is open to those who need advice on how to assist someone else (colleague, friend or
family member.)
To communicate our EAP and encourage employees to use it, we will place advertisements on our
notice boards.
• Email at support@allpro.ie
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17.0 References
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18.0 Appendices
Appendice 1- Sign-in Book
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Appendice 2- Visitor/Contractor Covid-19 Questionnaire
Name:
Company:
Mobile No.:
Visiting:
Date:
To ensure the Safety & Health of all people interacting with Allpro Services, visitors and contractors
must complete this declaration form prior to entering our sites. If you indicate to us you have
symptoms of COVID-19 OR you have been abroad in the last 14 days with exception to Northern
Ireland you should not be at work. Where this is the case, you are prohibited from entering the site
and advised to seek professional medical help/assistance.
7. Have you been in contact with someone who has visited an Yes / No
affected region in the past 14 days?
NOTE: When on site, please adhere to our on-site standard processes/procedures regarding
infection control, i.e. hand washing/hand sanitising and general coughing/sneezing
etiquette?
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Appendice 3- Pre Return to Work Form
Pre-Return to Workplace Form
Please note the following when completing this form:
1. This form is to be completed by all staff members planning to attend any Allpro Service
client premises from Monday May 18th 2020 onwards
2. You will only need to complete this form once, unless
a. Your circumstances/answers to questions below change
b. The form is amended in light of further Department of Health /Government
advice
3. All questions must be answered, incomplete forms will be returned
4. The form must be completed and returned to your line manager/principal 3 days in
advance of any planned return to the workplace
5. For ongoing access to premises you must liaise directly with your line manager/principal to
seek permission for the specific dates/times and purpose. There will be no access to
premises without this approval
6. If you have any questions when completing this form, please contact your line
manager/principal
Thank you
Q4. Proposed return to workplace date (please note that 3 days’ notice is required)
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Do you have symptoms of cough, fever, high temperature, ☐ ☐
sore throat, runny nose, breathlessness or flu like symptoms
now or in the past 14 days?
Have you been diagnosed with confirmed or suspected ☐ ☐
COVID-19 infection in the last 14 days?
Are you a close contact of a person who is a confirmed or ☐ ☐
suspected case of COVID-19 in the past 14 days (i.e. less than
2m for more than 15 minutes accumulative in 1 day)?
Have you been advised by a doctor to self-isolate at this ☐ ☐
time?
Q7. The Department of Health have identified people who are in a vulnerable or "at
risk" category. Please confirm if you are in this category, have been advised by a
doctor to cocoon at this time or have a household member who is in this category
☐ Yes ☐ No
Q8. If you answered yes to Q7, please confirm that, in advance of completing this
form, you have made your line manager/principal aware and that the necessary
arrangements are in place to support you while in attendance in the workplace
☐ Yes ☐ No
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Appendice 4- Checklist to follow for developing a Response Plan in the event of a
person presenting in the workplace with symptoms of COVID19 – suspected or
confirmed case
Action: Checklist to follow for developing a Response Plan By Whom Complete
in the event of a person presenting in the workplace with and When
symptoms of COVID19 – suspected or confirmed case.
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Appendix 5 – Actions to be taken when a person presents with symptoms of COVID19
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• Current HSE guidance recommends waste such as cleaning waste, tissues
etc. from a person suspected of having COVID-19 should be double bagged
and stored in a secure area for 72 hours before being presented for general
waste collection*
• provide advice and assistance if contacted by the HSE for contact tracing
purposes
*NSAI COVID-19 Workplace Protection and Improvement Guide.
Date of this incident:
Time of incident
Name of person:
Review of the incident process - Any follow up actions that need to be undertaken?
Eg. Update process and checklist. Communicate changes to the process to all staff.
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