Sustainability Report

2022-23
Contents
01
Introduction
Organisational Profile
Vision 2030
AmulFed Dairy Plant Operations
The Amul Model
Message from General Manager
05
Business Competitiveness
Business Performance (in ₹)
Average Milk inflow
Production Output
Business Continuity
02
Stakeholder Engagement
Engagement with Stakeholder
Value creation for stakeholder
Materiality Assessment
Responsible value chain
06
Customer Support
Nurturing health and nutrition
Customer Delight
Amul Outlets
Voice of Customer
Touching lives of customer
Customer visits
03
Responsible Material Sourcing
AmulFed Dairy Milk Sourcing
Cooperative development program for milk
producers
Reduction in methane gas emissions
Use of Ethno-veterinary medicines
Carbon Sequestering
Optimising tanker holding Capacity
Sourcing from responsible stakeholders
07
Social Responsibilities
Impact on 3.6 Million farmer
producers.
Assured returns to farmers.
Generating employment
Women empowerment
Blood Donation camps
Employee Engagement
Health, Safety & Well-being
04
Responsible Operations
Operational Excellence
Food Safety and Quality
Environmental Compliance
Plant Capacity Utilization
Milk Solid losses
Solid waste management
Specific Utility consumption
Water Stewardship
Methane gas Reuse as Biofuel
Exploring use of renewable energy
Expanding green belt
Training & Development
Enabling Innovations
08
Accolades
Achievements
Way forward to sustainability
Contribution towards UN SDG
Goals
Feedback & Suggestions
AMULFED DAIRY…
AmulFed Dairy Gandhinagar (AFD) was
commissioned in September 1994 with milk
handling capacity of 10 Lakh litre per day.
AmulFed Dairy, Gandhinagar is now fully
automated, a multi product manufacturing plant
with milk handling capacity of more than 60 Lakh
litres per day. This makes it one of the largest
dairy plant in Asia receiving such a huge volume of
milk and converting into various value added
dairy products at a single location.

AmulFed Dairy is established with basic objectives -

To receive “Surplus Milk” from the Member Union
Dairies of Gujarat.
To supply healthy & nutritious milk products in
Ahmedabad and adjoining areas.
 VISION 2030

20% Reduction In
Chemical
Carbon sequestering
Consumption

700 KLPD water

recycling
Maximise return to
Farmer producers

35% Reduction In
Specific Carbon Use of Renewable
Emission energy
 PLANT OPERATIONS

Milk Pouch Fermented

Packing Plant

AmulFed Dairy

Ghee Plant
UHT Plant

Ice Cream
Powder Plant Plant Butter Plant
 THE AMUL MODEL

Milk Product The Consumer

Producers Manufacturing Plant

Village Dairy State Cooperative

Cooperative Milk Marketing
Federation
 From General Manager's Desk...
With the release of our first sustainability report last year, I feel very happy to share that sustainability is already an integral part of our culture,
which has made us a successful and high-performing organization for over 25 years. Combining the creativity of individuals with the innovative
strength of many enables the creation of future-proof solutions – for the environment and society, for people today, and for future generations. We
want to leverage this energy.

In the coming years, we will therefore not only continue to systematically implement our sustainability strategy but also enhanced people
engagement in the organisation. Since it is their behaviour that shapes our culture –their creativity, dedication and knowledge are of prime
importance to take Organisation forward. In a nutshell, it is the people of the organisation, responsible to convert abstract goals into tangible
achievements. All this makes me more than optimistic as I look forward to our goals and challenges in the coming years.
The year 2022 was a challenging one in many aspects. We had to navigate remarkable levels of decline in milk inflow at AmulFed Dairy due to reduction in collection of milk at
our Member Unions in Gujarat mainly due to increase in feed cost and also due to spread of disease in animals. While the situation remains very unpredictable, we focused on
business continuity. I am therefore all the more pleased that AmulFed Dairy continues to make good progress on its path to sustainability – as we pursue the sustainability
goals, enriching our value chain, while promoting diversity, equity and inclusion. All of this has been possible because we see sustainability as only way to survive. Through
Responsible Material sourcing, Responsible Production, Business Competitiveness, Customer Support and Social Engagement across its Value Chain, Amulfed Dairy has made
humble beginning in its Sustainable journey.

Amulfed Dairy has identified key thrust area which are significant to its stakeholders as well as to the organization. These strategic thrust areas are derived through “Materiality
Assessment Process”. This has helped Amulfed Dairy to focus on our strategies, identify our risks and opportunities and drive continual improvement.

We still foresee many challenges ahead, but we consolidate our strength and work upon specific near-term goals with a broad plethora of our ambitious vision. Our objective is
to design products that delight consumers with all efforts on optimisation of all our operations across the value chain. We want to help consumers make more sustainable
choices. This report captures our efforts over the past year and highlights some of our biggest achievements. Protecting the earth and giving back to those in need is a
responsibility and a business opportunity. We plan to accelerate our delivery of these objectives by ensuring the full integration of sustainability initiatives. We look forward to
sharing further updates on the positive impact of these important efforts. I want to thank our employees and external partners, contributing in our sustainability journey. Your
efforts represent important progress that inspires us all to do more.

Anil Bayati
General Manager
 STAKEHOLDER ENGAGEMENT

Customers Supplier Regulatory Society Employees

Farmers Bodies
and
Consumer Hoshin Kanri
Cooperative SGA
Collaborative

Development Customer Interactive space Task Force

engagement on Communicative Website
Programs Social Media Event Based interaction Quality Circle
innovations and Regulatory Compliance
DIPA Programs Hoshin Cascading Participatory interaction Kaizen Celebration
developments ZLD, EPR
SML Program Post Sale scrap Induction & Training
Business Portal EIA,BIS,HALAL
Entrepreneurship management Employee engagement
Vendor Interactive
Development Customer enlightenment activities like
platforms
Programs through various platforms 1. Sports tournament,
2. World Food Safety Day,
3. World Environment Day,
4. National Safety Week
5. National Milk Day
6. Festival Celebration
 CREATING VALUE FOR STAKEHOLDER
05
04
03
02
01

Society Employees
Customers Supplier or
and Vendors
Farmers Consumer
Economic value Safe, conducive,
Anticipate the creation healthy work
Being most reliable needs and
Maximise returns Pivotal in building environment.
choice for safe and expectations of all
on milk supply national economy. Nurturing
healthy products suppliers.
Incentive for better Responsible learning

(Value for money Continuously
quality milk environmental opportunities &
products) engage with the Performance. work life balance
supplier Direct and indirect
employment
 MATERIALITY MATRIX

What is materiality?

A materiality assessment is the process of identifying and prioritizing the social,

environmental and economic issues that are most significant to the business and its
stakeholders. This process helps organization focus their strategies and reporting on the
risks and opportunities that matter most and to drive continuous improvement.

Materiality matrix is prescribed to device strategic direction setting for the organization.
SIGNIFICANT THRUST AREAS
MATERIALITY MATRIX
 RESPONSIBLE RESPONSIBLE BUSINESS CUSTOMER SUPPORT SOCIAL ENGAGEMENT
SOURCING OPERATION COMPETITIVENESS

Operational Excellence
Food Safety and Quality
Milk Sourcing Business Performance (in ₹) Nurturing health and
Environmental Compliance Impact on 3.6 Million
Cooperative development Average Milk inflow nutrition
Plant Capacity Utilization farmer producers.
program Production Output Customer Delight
Milk Solid losses Assured returns to farmers.
Reduction in methane gas Business Continuity Amul Outlets
Solid waste management Generating employment
emissions Specific Utility consumption Voice of Customer Women empowerment
Use of Ethno veterinary Water Stewardship Touching lives of customer Blood Donation camps
medicines Methane gas Reuse as Biofuel Customer visits Employee Engagement
Carbon Sequestering Exploring use of renewable Health, Safety & Wellbeing
Optimising milk holding energy
capacity GHG emission during
Sourcing from responsible transportation
stakeholders Impact Analysis
Expanding green belt
Training & Development
Enabling Innovations

Sustainable Value Chain

 RESPONSIBLE MATERIAL SOURCING

Dairy cattle are the backbone of dairy

industry and hence their wellbeing is
of paramount importance . Healthy
animal yields higher volume and high
quality milk. Proactive animal care
approach, is vital for overall
productivity and efficiency of the dairy
farm.
It is also important for our customers
who are increasingly interested in
where their food is coming from and
how it is produced.
Responsible
Material
Sourcing

Raw milk received from sources across the state.

 COOPERATIVE DEVELOPMENT PROGRAM FOR MILK PRODUCERS

Responsible
Material Sourcing

GCMMF providing technical, managerial and marketing support for establishment

and strengthening of the dairy cooperatives. through various programs.

Animal Enumeration
Conducting an animal census in 14,253 village, covering 22.4 lacs households in
Gujarat.

Genomic Selection
A methodology used for selecting an individual animal for breeding.
Memorandum of Understanding with NDDB, GBRC, GoG etc. for utilization of their
knowledge and skills towards effective implementation of program.

Sex- Sorted Semen Technology & Embryo Transfer Technology

Artificial Insemination to increase number of female calves.
Embryo transfer technology to increase milk productivity per cattle.
Utilisation of 2.2 Lac Sex-Sorted Semen Doses.

Strategic Calf Rearing Program.

Creating awareness to adopt scientific calf rearing practices and create good
replacement stock and high productivity animals.
 COOPERATIVE DEVELOPMENT PROGRAM FOR MILK PRODUCERS

Responsible
Material Sourcing

Strategic Productivity Enhancement

Strategic Productivity Enhancement Program initiated in 4635 villages, covering 36.3 lakh
animals.
The Fertility Improvement Program, implemented in 4202 villages covering 3.45 lakh animals.

Entrepreneurship Development Program.

Young and educated milk producers are trained in commercial dairy farming and management
under the Entrepreneurship Development Program.
268 programmes conducted and trained 17499 milk producers.

Clean Milk Production

Programs on quality management system and good management practices
in animal husbandry.

In order to get high quality milk, certain hygienic practices such as

appropriate sanitation and disinfection of the teats, dairy utensils and
equipment, good quality water and mastitis control measures; are essentially
required at dairy farm. The ultimate quality of dairy products offered to the
consumer, is determined by the complete process (from animals production
till consumers utilization). The practices for milking ensure that milk is
produced and stored under hygienic conditions and utensils/ equipment used
in the whole processes of milk production are well maintained.
 REDUCTION IN METHANE GAS EMISSIONS
Gobar Gas Plant Installation at farmers door steps
Farmer producers are engaged in Environment friendly usage of Animal Dung.
Responsible More Cost Effective & Environment friendly Fuel compared to other forms of fuel (LPG,
Material Sourcing Kerosene, Pellet, Natural Gas, Firewood etc.)
Savings on cooking fuel costs for users.
Mitigates environmental impact in terms of reduced methane emissions.
The Raw Biogas contain Methane, Carbon dioxide, Hydrogen sulfide, moisture etc.

Advantages of Biogas Plant

Significantly lower the greenhouse effect.
Highly nutrient and micro mineral rich manure.
Reduce the use of fossil fuels as it provide renewable and clean energy source.
Biogas reduces two critical important greenhouse gases 1.Carbon dioxide (CO2 )
(Its emission shall get reduced when biogas shall replace fossil fuel use (i.e coal,
petrol, natural gas) 2.Methane (CH4)
Reduction of greenhouse gases:
– 800 kg/day of CH4 equivalent to 20 tons of CO2/day.
– Additionally there shall be reduction of 2.87 tons of CO2/day when 800 Kg CBG
replaces the petrol as fuel.
 ETHNO-VETERINARY PRACTICES

Responsible
Material Sourcing

EVP formulation for Lumpy Skin Disease

 CARBON SEQUESTERING
Responsible
Material Sourcing

Every year, on Independence Day, our milk producers conduct a mass tree
plantation drive.
 OPTIMISING TANKER HOLDING CAPACITY

Responsible
Material Sourcing

TOTAL DISTANCE TOTAL CO 2

CO2
MILK FUEL EMITTED
MONTH EMITTED
RECEIPT TRAVELLE USED PER MT
KGS
  (MT) D (KMS) (LITRES) MILK

2021-22 1551865 20010252 5717222 3312139 2.12

2022-23 1110721 12739659 3920877 2550033 2.03

Increased milk holding capacity of milk
tankers, resulting into reducing CO2
Emissions
 PACKAGING FILM PLANT

Responsible
Material Sourcing

Packing film plant

relentlessly operates
on providing
Flexible LDPE film
for packing Milk,
Butter milk, Masti
Dahi by use of food
grade virgin plastic
and most energy
efficient and
advanced
technology.
 PACKAGING FILM PLANT

Responsible
Material Sourcing

ENERGY EFFICIENT FAV SYSTEM

DRY CARBON BED

CLEAN ENERGY- 130 KW SCRUBBER
 SOURCING FROM RESPONSIBLE STAKEHOLDERS
Sourcing laminated paper used for Aseptic packing from
Responsible responsible packaging material suppliers like Tetra Pak
Material Sourcing and SIG.

Tetra Pak and SIG are registered under AARC (Action

Alliance for Recycling Beverage Cartons) and recycle all
waste laminates collected from market and convert into
value added products like chipboards, roof plates, pallets..

SIGNATURE EVO from SIG, the world’s first

full barrier packaging material without
aluminium layer for aseptic carton packs.

SIG’s lower-carbon packaging materials

without aluminium layer is already available
for plain white milk for wider use with oxygen-
sensitive products such as fruit juices, nectar,
flavoured milk or plant-based beverages. It
marks an evolution of aseptic carton with no
aluminium layer.

Removing the aluminum layer reduces energy

needs in the supply chain and contributes to
lowering the CO footprint of packaging.
2
It has won the prestigious Gulf Sustainability
Awards 2022 in the “Best Sustainable Product”
category.
 SOURCING FROM RESPONSIBLE STAKEHOLDERS

Responsible Tetra Pak - new Campaign

Material Sourcing “Mera Carton Meri Zimmedari”
(My Carton, My Responsibility)
The Collection and Recycling
network established by Tetra Pak
along with the beverage carton
industry today covers:

26 State Union and

The Kabadiwala and Tetra Pak India territories
collaborated on a mission to not

only divert used cartons from 15 Indian Army

landfill to recycling, but also to contingent
bring behavioural change and uplift
the waste pickers community . This network is
enabled with the
support of >30
collection partners

And leveraged by 4
recyclers across India

In India, Tetra Pak have been

building and strengthening the
collection and recycling
ecosystem for over 18 years
and today >40 % of the cartons
sold in India are recycled .
RESPONSIBLE OPERATIONS
 Innovative Products
Bringing new products in Amul's
Basket as per the emerging
AMULFED market trends and demand in
infused with holistic nutrition.
DAIRY -
OPERATIONAL
Commitment to Quality
EXCELLENCE Ensuring every product passes
through defined stringent quality
checks at all operational levels.
Human Safety
Prioritising safety, health and well-
being of all human resources in
every operation & at all times.
Leadership & Engagement
Reinforcing active alignment and
engagement of individuals towards
operational efficiency.
Process Excellence
Delivering pervasive excellence
of operations by continuous
process improvement and
overall efficiency.
Exceed Customer
Expectations
Relishing customer experience by
providing lip-smacking products,
enriched with goodness of milk &
value for money.
Strategic Direction &
Focus
Adhering to organizational mission
& vision and strategising our actions
as per our key thrust areas.
Employee Involvement
Affiliating employees and
tapping upon their creative
minds by active engagement
in organizational activities.
 In the pursuit to be the most trustworthy choice of customers, Amulfed Dairy has adopted globally accepted and
Responsible most stringent Food Safety Management System Standards.
Operation
FSSC 22000 version 5.1 standards are guiding Amulfed Dairy to ensure Food Safety at every step of value chain.
Highest level of hygienic food manufacturing and food handling practices are supported by meticulous planning,
effective implementation and control over all day to day operations. This help in ensuring that all the products are
safe for human consumption along with preserving natural goodness and wholesomeness of all our Amul products.

The food safety management system comprises of assuring food safety right from material procurement,
automation driven most hygienic operational and cleaning practices, allergen management, traceability, risk based
approach in identification and mitigation of food safety hazards, food threats and food frauds.

Amulfed Dairy has been developing food safety culture through continuous interactions with stakeholders and
relentlessly working towards improving food safety performance of the organization.

Performance evaluation and verification methods like quality and food safety audits and regular scrutiny through
third-party by regulatory bodies, key account customers and certification bodies.
 ENVIRONMENTAL CONCERN

Responsible The AmulFed Dairy, Gandhinagar has implemented an environmental management system (EMS) based on the
Operation requirements of ISO 14001-2015 as a way of demonstrating environmental leadership, compliance obligation,
commitment to continual improvement and responsibility towards environment and society.

Amulfed Dairy has identified green initiatives with actionable

plans in areas of maximizing renewable energy, reduction in
ground water drawl, maximizing utilization of recycled water,
energy efficient technology and operations, solid waste
management etc.
Holistic approach in environment management by adopting 3 R
philosophy – Reduce, Re-use and Recycle.
 PLANT CAPACITY UTILIZATION

Responsible
Operations
 MILK SOLID LOSSES

Responsible
Operations
 REDUCTION IN PACKAGING MATERIAL LOSSES

Responsible
Operations

Category wise packaging material losses

 SOLID WASTE MANAGEMENT

Responsible
Operations
The packaging material plays a vital role in safe containing and providing convenience to the end user. It is a medium to deliver
statutory as well as appealing features of the products.
Understanding the source, make-up, quality and functionality of the different packaging types and materials we use is critical to
protecting the nutrition we produce, all the way to usage. AFD has significant role in sustainable packaging journey, which
means considering what happens to our packaging once the nutrition inside has been consumed.

Managing packaging material sourcing, its usage and waste control measures to reduce solid waste generation.

Solid Waste generated as operational losses, being 100% recyclable are sold to CPCB and GPCB approved vendors.
 SOLID WASTE MANAGEMENT

Responsible
Operations

Steps towards "Solid Waste Management"

Long term collaborations with suppliers to gain significant cost and quality
advantage.

Selection of vendors having environmentally- conscious operations.

Explore ways to “Reduce, Reuse and Recycle” materials.

Use of glue tape in place of shrink film in UHT (SIG) .

Replace 10 million plastic straw with compostable straw every month.

 ENVIRONMENTAL COMPLIANCE

Contamination through used plastic on earth is alarming. Due to the non-degradable nature of plastic, used plastic has
created environmental menace not only in our surrounding but also affecting aquatic life.

Since July-22, in accordance with statutory regulation, we have shifted to use of compostable and paper straws.

We have responded positively towards valid and larger concern of regulatory bodies to ban use of plastic straws.

Amulfed Dairy has immediately switched over to use of Paper and further Compostable straws applied with

Amul beverage category of product.

Compostable straws create a smaller carbon footprint, are less toxic as derived from a renewable source.

Paper straws are biodegradable leading to its easy decomposition and lesser carbon footprints.
 SPECIFIC POWER CONSUMPTION

Responsible
Operations

FY 2020-21
52.3 kWh/KL

FY 2021-22
53.4 kWh/KL

FY 2022-23
59.04 kwh/KL
 POWER CONSUMPTION

Energy Consumption is monitored taking into account the verification in product mix by "Conversion Factors"
Responsible
Operation energy intensity for different products.

*** The graphs depict actual v/s predicted energy performance for last financial year.
 SPECIFIC FUEL SCM / KL

Responsible
Operations

FY 2020-21
13.9 SCM/KL

FY 2021-22
13.8 SCM/KL

FY 2022-23
12.23
 FUEL CONSUMPTION (Million Cubic meter)
*** The graphs depict actual v/s predicted energy performance for last financial year.
Responsible
Operations
 SPECIFIC WATER KL / KL

Responsible
Operations

FY 2020-21
0.82 KL/KL

FY 2021-22
0.78 KL/KL

FY 2022-23
0.95 KL/KL
 SPECIFIC CO2 Kg / KL

Responsible
Operations

FY 2020-21
57.89 Kg/KL

FY 2021-22
59.33 Kg/KL

FY 2022-23
62.24 Kg/KL
 SPECIFIC AIR CONSUMPTION IN kwh/m3

Responsible
Operations
 SPECIFIC UTILITY CONSUMPTION

Responsible 2020-2021 2022-2023

Operations
20 LLPD plant 20 LLPD plant
280 lt water 272 lt water
5580 Kwh power 5724 Kwh power
20 kg steam 19 kg steam
0.22 lt chemical 0.21 lt chemical
30 LLPD plant 30 LLPD plant
130 lt water 262 lt water
3778 Kwh power
1000 lt of Milk 3040 Kwh power
15 kg steam 25 kg steam
Processing
Requires:
2019-2020 2021-2022
20 LLPD plant 20 LLPD plant
320 lt water 270 lt water
5850 Kwh power 5790 Kwh power
20 kg steam 20 kg steam
0.29 lt chemical 0.19 lt chemical
30 LLPD plant 30 LLPD plant
206 lt water 120 lt water
3820 Kwh power 3140 Kwh power
21 kg steam 14 kg steam
 SPECIFIC UTILITY CONSUMPTION

Responsible
Operations

2019 2022

2021 2023

107 lt water 66 lt water

2.68 Kwh power 2.81 Kwh power

83 lt water 68 lt water
2.62 Kwh power 2.86 Kwh power

1000 lt of packing & storage of Milk requires:

 SPECIFIC UTILITY CONSUMPTION

Responsible
Operations For Tetrapak For Tetrapak
1.38 lt water 1.06 lt water
27 Kwh power 23 Kwh power

For PET bottle For PET bottle

2.18 lt water 2.28 lt water
135 Kwh power 126 Kwh power

For SIG For SIG

1.13 lt water 1.47 lt water
59 Kwh power 42 Kwh power

1000 lt of UHT
milk requires:
2019 2020 2021 2022
For Tetrapak
For Tetrapak 1.15 lt water
1.39 lt water 25 Kwh power
27 Kwh power

For PET bottle
For PET bottle 2.11 lt water
1.81 lt water 120 Kwh power
115 Kwh power

For SIG
2.52 lt water
54 Kwh power

 SPECIFIC UTILITY CONSUMPTION

Responsible
Operations 1000 lt water
139 Kwh power
1115 lt water
80 kg steam
95 Kwh power
60 kg steam

1000 lt of Ice
cream 2019-2020 2020-2021 2021-2022 2022-2023
requires:

820 lt water 1010 lt water

87 Kwh power 95 Kwh power
60 kg steam 50 kg steam
 SPECIFIC UTILITY CONSUMPTION

Responsible
Operations

2019 2022

2021 2023

360 lt water
300 lt water
28 Kwh power
25 Kwh power

330 lt water 330 lt water

27 Kwh power 28 Kwh power

1000 kg of Butter manufacturing requires:

 SPECIFIC UTILITY CONSUMPTION

Responsible
Operations
1660 lt water

1088 lt water
280 Kwh power

318 Kwh power
2220 kg steam

2186 kg steam

1000 KG Milk
Powder 2019 2020 2021 2022
manufacturing
requires:
2550 lt water 1270 lt water

330 Kwh power 290 Kwh power

2490 kg steam 2180 kg steam

 WATER STEWARDSHIP

Responsible
Operations

Water Recharge:
Rain Water Harvesting
Constitutes to 23% of ground water drawl
Recycling & reusing Reusing steam Real time monitoring
Water Recycle water through better condensate
700 KLD Water Recycling treatment

20% recycle water used of total water

consumption.

Water Reuse Participatory involvement of

Using Data tools for
Milk condensate generated by plant employee towards water
conservation water Management
operations is reused, constituting 40 % of
total water consumption.

Maintaining "Zero Liquid Discharge" (ZLD)

Plant since inception.
Working with value Selection of water efficient
chain partner plant technology
 RAIN WATER HARVESTING

Responsible
Operations

Number of recharge wells 11 nos.

Water table rise 2m

% of water harvesting 23 %
 METHANE GAS REUSE AS BIOFUEL

Responsible
Operations

Methane gas used as

4200 SCM
biofuel per Day

Biogas Equivalent to
3018 SCM
Natural Gas

Biofuel used out of total

9%
fuel consumption

Cost Benefits per Day ₹1,41,844

Reduction in KG CO2
5855 kg
emissions per day
 EXPLORING USE OF RENEWABLE ENERGY

Responsible
Operations
 GHG EMISSIONS DURING TRANSPORTATION

Responsible
Operations

Reduction in CO 2 emission by monitoring vehicle utilisation.

 IMPACT ANALYSIS - MODIFICATION IN CIP OPERATIONS

Responsible
Operations

FOOD SAFETY IMPACT

Compliance in microbiological quality of milk i.e.

30,000 cfu / ml on 100 % occasions.

PLANT EFFICIENCY AND EQUIPMENT UPTIME

Increase in Plant Up time 1.5 hours per day.
Increase in plant availability by 12.5 % .
Overall increase in processing capacity by 5% without
engaging any additional infrastructure.

Reduction in CO 2 emissions equivalent to 7805 matured trees.

 GREEN ACHIEVEMENTS

Responsible
Operations

Certificate for the betterment of the

environment awarded to AmulFed Dairy,
Gandhinagar to recognize and honour
contributions towards beautification of the city,
by planting more than 2.22 lakh trees in the
year 2021-22.
AmulFed Dairy has been receiving these awards
since last 4 years.
Efforts towards cleaner, greener environment.
 GREEN ACHIEVEMENTS

Responsible
Operations
 INVESTING IN PEOPLE

External training details

Responsible
Operations 2020-2021 2021-2022 2022-2023

Total Participants  116 230 1549

Total Man-days  58 643 2548

 INNOVATIONS

Responsible
Operations

Segregation of high and low chilled water

temperature requirements resulted into
reduction in power consumption by about
700000 kWh /annum

Installation of new cooling tower in powder

plant. Eliminating tail tank pump and
reduction in power consumption by 60000
kWh / annum.

Installation of paddle dryer for drying of ETP

sludge, resulting in generation of solid fuel of
1 Ton/day. Potential reduction in annual fuel
consumption is 160 MTOE.

Installation of Ghee barrel melting tunnel resulting into

reduction in steam consumption by 320 MT per annum
and fuel saving of 24000 SCM/annum.
 DIGITAL TRANSFORMATION

Responsible
Operations

Digitalization - only way to be lean

Building robust, transparent & user friendly documentation.

Production & Utility MIS reports, log sheets, records

Implementation of DocEdge, Purchase Portal
Attendance & payroll system, security tracking, VMS
Entire Management systems, ESS portals for staff
Sales orders, Sales reports, Dispatch tracking, vehicular movement
Kaizen, innovations, internal publications
BUSINESS COMPETITIVENESS
 ANNUAL TURNOVER (IN ₹)

Business
Competitiveness

* Year 1995-96 = Rs. 101 Crore

 AVERAGE MILK RECEIPT PER DAY (LKPD)

Business
Competitiveness

* Year 1995-96 = 0.95 LKPD

 BUSINESS CONTINUITY

Business Resilient approach towards business Continuity

Competitiveness
We acknowledged the crisis of non availability of raw milk due to spread of disease in cattle as well as increasing cost of milk

production at producer’s level. The reduction in milk inflow was as high as 30 % compared to previous year.

Amulfed Dairy adequately and proactively navigated through the crisis by incentivizing on supply of raw milk with higher fat

content. The organization also managed in-house milk solids balancing to ensure continuity in providing value added products

like Ice cream, Beverages etc. This was accomplished by focusing on our strength and core competence, building mutual trust

with stakeholders and positive organizational culture.

AFD also ensured to maximize returns to milk producers and also increase business

turnover despite very adverse situation in supply chain.

Continuity of business in adverse situation shall enhance mutual trust, element of

dependability, participatory involvement and long term business association.

“Resilience is understood as the ability to deal with adversity, withstand shocks, and
continuously adapt and accelerate as disruptions and crisis arise over time."
 PRODUCT MANUFACTURING

Business
Competitiveness
 MILK PROCUREMENT PRICE

Business
Competitiveness
 NEW PRODUCT DEVELOPMENT
Innovative Products and services are the key value drivers of every organization, regardless of the industry or its size.
Business Products are essential to an organization’s overall business health because launching new products can also help
Competitiveness improve a company’s brand recognition. When done correctly, new product launch can generate a lot of excitement
which can enhance access to new audience and help in building customer loyalty.

A2 Buffalo Milk, A2 Deshi Cow Milk

Sugar free Flavored camel milk
Sugar Free Rose Lassi
High Protein lassi and Buttermilk
Sports drink
Pina colada, Choco crackle Ice
cream, Choco Vanilla Tri-Cones,
Coffee Ice--Cream.
Probiotic Buttermilk
 Customer Support

As a food company, we recognise the

valuable role of nutrient-rich dairy
products play in addressing food security
and improving health and well-being for
people around the world.

To achieve this, we use our innovation to

support our customers and improve our
products while maintaining the highest
standards of food safety and quality.
Finally, channelising the value to
customers and society.
 NURTURING HEALTH AND NUTRITION....
Wellness starts within – Probiotics

Customer Support
Probiotics are living organisms and proactively including them in our diet can
support immunity and digestion by improving gut integrity and barrier
function. Probiotics can help improve digestion process time, protect against
upset stomach and reduce the risk of certain types of infections.

Our Probiotic products range includes Amul Probiotic buttermilk, Amul

Prolife Lassi, Amul Prolife Buttermilk, Amul Flaavyo (Yogurt), Frozen
Yoghurt, Probiotic Chocobar ice-cream.
 NURTURING HEALTH AND NUTRITION....

Customer
Support

One of the most nutritious non-bovine milk products which has

been consumed in the desert regions like in the Middle-West is
the Camel Milk. Historically, Camel Milk has nurtured and
supported the nomads and pastoral societies of Kutch region of
Gujarat.
We introduced a camel milk based products range, which
includes UHT treated camel milk containing high levels of iron,
protein, vitamin C and low-fat, flavoured milk, with no added
sugar, and Camel Milk ice-cream.
Benefits of consuming camel milk:
Help Diabetics
Provides immunity
Promotes growth and development
Improve blood circulation
Promotes the cardio-vascular health
Amul Lactose Free Milk is an innovative product
designed especially for Lactose Intolerants. Lactose is a
carbohydrate present in milk and the inability to digest it,
causes the condition of Lactose Intolerance.
Consumption of Milk and other dairy products by a
lactose intolerant person may lead to discomfort in the
stomach. Amul Lactose Free Milk has less than 0.1%
lactose that provides Lactose Intolerants, a chance to
enjoy the goodness and relish upon the taste of Amul
Milk without any discomfort.
 NURTURING HEALTH AND NUTRITION....

Customer
Support

Amul Protein Buttermilk is just

what we need to get through in
everyday life. Enriched with 15g of
high-quality dairy protein, just one
or two packs a day will help you
meet majority of your daily protein
Amul won the IDF Dairy innovation award for
requirements.
Innovation in Research & Development -
Consumer nutrition for Amul Protein Lassi
Amul Protein Lassi is a sweet protein beverage without any added sugar. It has goodness of mango and Protein Buttermilk.
which most Indians love, giving it a universal appeal. It is also fat-free, making it an ideal guilt-free
protein-packed beverage. With all the goodness of 15g protein, this drink provides only 150
calories. So it is a perfect source of protein for everybody from health conscious people to fitness
enthusiasts, who would even enjoy it as a dessert or to manage their sweet craving.

What’s more, it can be re-capped, so one need not consume the entire pack, instantly. This makes
it extremely convenient while travelling as it can be consumed anytime, anywhere helping you to
complete your daily protein requirements.

Whether you are actively exercising or just pursuing a healthy lifestyle, Amul Protein Lassi meets
all your nutrional requirements. Not just offering great taste but also the power of protein.
Amul Sport is dairy-based go-to- sports drink for those
sweating it out while running, playing sports, or lifting
weights. It will hydrate and energize you so that you
remain unstoppable.
 NURTURING HEALTH AND NUTRITION....

Milk with Goodness of Ayurveda

Customer
Fortified with the nutrition of milk and memory boosting Bhrahmi,
Support Sankhapushpi, Tulsi, Ashwagandha and other herbs. Amul Memory
milk is family's perfect companion in facing daily challenges. Under
Immunity boosting range Amul has launched Amul Haldi doodh,
Amul Ginger Doodh, Amul Tulsi Doodh, Amul Ashwagandha Doodh
etc.

Amul also introduced Sugar free flavoured milk for diabetic

consumers.

Goodness of Real Milk with Healthy formula

Delighting the taste-buds of Consumers, along with

goodness of real milk in our Ice-Creams, as we reiterate:
"Real milk, Real ice-cream".

With emerging trends in health concern, there has been a

product diversification in our Ice-creams with launch of
Probiotic Ice-Creams, Sugar-free & Low-fat varieties
available in lip-smacking flavours. Thus serving the taste
buds of different consumer age-groups, along with
specialised ice-cream ranges.
 CUSTOMER DELIGHT ....
AMUL Butter "Utterly, Butterly Delicious"
Customer
Support Amul is synonymous with Butter in India.
Several Indian generations of consumers
have grow up enjoying the taste of Amul
Butter over the past six decades.
Utterly Butterly Delicious taste of Amul
Butter is a must on breakfast table of almost
every Indian Household.
Utterly cute Amul Butter Girl has been a part
of Indian Consumer since 1950.
AMUL PIZZA"Zing in every bite"
Devour Amul pizza with the perfect
proportion of bread, sauce and a blend of
cheese. This yummy cheesy pizza is
ready to eat. All you need to do is pop it
in the microwave until you see the
cheese melt and bubble. It is perfect for a
lazy day meal.
 AMUL OUTLETS ....

Customer
Support

Amulfed Dairy managed 236 Amul

Outlets. These outlets are at center of
excellence across Ahmedabad &
Gandhinagar like Ahmedabad Airport,
Science city, IIM-Ahmedabad, IIT
Gandhinagar, PDPU, DAIICT College
etc.
Amul outlets offer ~
Visibility and merchandising
Product Availability at arm length
Round the clock service
Offering greener environment to society
 VOICE OF CUSTOMER
Customers are one of our key stakeholders and our organization Who is consuming Amul milk? Why do you purchase
is dedicated to relentlessly work upon enriching the experience Amul milk?
Customer of consuming products.

Support
With the perspective to receive feedback and strategise our
future actions a Customer Feedback form is administered to
understand our customers better.

The Outcome :~
99% of respondents liked the Amul Milk.
Amul Gold milk outshines with 57%, followed by Tazza &
Shakti. How long have you been consuming AMUL Milk?
Reason to buy Amul Milk : ~ 57% responded for QUALITY and
23% for EASY AVAILABILITY.

MOST PREFERRED ATTRIBUTES OF AMUL MILK : ~

Amongst Wholesomeness, Nutritive Value, Safe for
consumption, Freshness, the attributes like FRESHNESS
bagged 37% and SAFE FOR CONSUMPTION bagged 35%

Which attributes in Amul milk are preferred the most?

 TOUCHING LIVES OF CUSTOMER

Customor Support

In the Event of Pramukh

Swami Shatabdi
Mahotsav AmulFed Dairy
Supplied Fresh Milk
around 2.60 lacltr,
Buttermilk 4 lacltr, Spice AFD Team supplied 91000
On the occasion of National Milk Day Celebration ,AFD
Buttermilk 20 lakh pouch. pouches of spiced Buttermilk to
FPO team organized various activities in schools like
Shree BAPS Swaminarayan
sports activities, quiz competitions, Drawing
Temple on occasion of “Pushpa
Competition, Essay Writing & Extempore Competition,
Dolotsav” (Dhuleti) on 7th
Best out of Waste Competition, Tree Plantation, Cycle
March 2023. Also supplied BM
Rally and also awarded with prize distributions at
270 Crates to Shree
different FPOs zones. -- INFLUENCING FUTURE
Kashtabhanjan Hanuman
CITIZENS AND CONSUMERS OF THE COUNTRY.
Temple, Sarangpur on Holi.
 CUSTOMER VISITS

For better engagement with customer and societies, we have started Digital Visit Booking portal i.e. visit.amul.in. Visitors can easily book
Customer their visit slot through this visit booking portal and post-confirmation their visit in AFD plant is scheduled. In last year around 12248
Support visitors visited the plant and take insight of all the operational activities of plant. In visitors mainly farmers, school/college students, our
distributors & retailers, institutions, officials, our Staff family members etc. Monthly average 730 visitors visit AFD.
Visitors can also provide their Feedback on this portal.

AFD visitor Portal

SOCIAL ENGAGEMENT
 IMPACT ON LIVELIHOOD OF 3.6 MILLION FARMER PRODUCERS

Social
Responsibilities
 % Increase in return to Farmers (considering 2015-16 % return as base line)

Social
Responsibilities
 EMPLOYMENT ENGINE…
Employees Workers
Social
New employees hired in
Responsibilities Male 900 1400 last three years, are around
189 employees.
Female 25 90
Employment opportunity
provided to more than 650
Milk Van drivers, 60
Security guards for Milk
dispatch activities, more
than 600 Gardening
workers and more than
200 Milk tanker drivers.
Employment to Contract workers from rural area (Bhat,
Koteshwar, Motera, Ambapur, Sughad)

Direct employment to individuals from rural

community including contract labours, Milk
tanker drivers, Material vehicle drivers &
external service providers.
 VOICE OF WOMEN WORKER
Smt. Sushilaben Bhil working in UHT department. She hails from
Vasudevpura bhilvas, Jahangirpura, Ahmedabad, which is approximately
Social 10 km away from AmulFed Dairy.
Responsibilities
She is a widow having two daughters and lives with her mother.
She is working with Amulfed Dairy since last 2.5 years post- covid
pandemic.
She is the only one earning member of her family and she shoulders the
responsibility for livelihood of 3 other dependent women.
Before joining Amulfed Dairy, she ran a snack stall but could not
survive due to Covid aftermath, so she joined Amulfed Dairy as a
contract worker.

Smt. Sushilaben said,

“She is very happy and grateful to Amulfed Dairy for providing

such conducive workplace and generating employment .”
 EMPLOYEE ENGAGEMENT

Social
Responsibilities

Employee Engagement

Industrial Safety Week Celebration.

Food Safety Week celebration.
Blood Donation Camp twice a year
International Women's Day Celebration
Kaizen Sharing Program
Knowledge Sharing Program
Indoor Sports Tournament (Carrom, Table
Tennis & Chess)
Outdoor Sports Tournament (VolleyBall,
Cricket)
Navratri Garba Celebration
National Milk Day celebration
 WOMEN EMPOWERMENT

Gender Equality.
Social
Women employees are assigned equal roles and
Responsibilities
responsibilities vis a vis men employees.
26 women employees are discharging their duties in
critical operations like Processing plant, Aseptic Packing
plant, Ice cream Manufacturing, Ghee plant, Quality
Assurance, Purchase, Finance, Powder Manufacturing,
Fermented Products Manufacturing, Pizza
Manufacturing etc.
 WOMEN EMPOWERMENT

Social Empowering women workers working in the organization

Responsibilities
on the occasion of International Women’s Day -2023
Women are the integral part of human society. In AFD too, we have got a large share of female workers, who play a key role in performing fundamental
day-to-day plant activities. Therefore, to make them part of the celebration of Women’s Day, female staff of AFD with the able guidance of Top
management organized games & awareness session to enlighten them regarding women rights, participation and their empowerment in building a
better world.
The theme for Women’s Day 2023 is “DigitALL: Innovation and technology for gender equality”. According to the UN, it focuses on promoting innovation, technology,
and education for achieving gender equality in the digital age. The idea is to introduce technology to women and other marginalised groups in a bid to understand women’s needs
at a deeper level and promote gender equality. It is also meant to encourage proper rights for women’s protection in digital spaces and for addressing gender-based trolling &
bullying. 
 BLOOD DONATION

Social
Responsibilities

Every year on the occasion of Independence

Day and National milk Day, AmulFed Dairy
organized a blood donation camp. On 15
August, around 89 Volunteers donated blood
for a valuable cause with is exemplary mark of
service to mankind and AFD witnessed ever
highest Blood donation from 126 donators
who served a great cause to humanity on 26th
November, 2022 National Milk Day. All
donators were presented a gift as a token of
appreciation.
 HEALTH, SAFETY AND WELL-BEING

Our ambition is for all our

Social people to return home safely
Responsibilities every day, everywhere.

AmulFed Dairy Health, Safety and Well-being Policy defines our commitment to providing a safe and
healthy work environment.

Various safety measures at the Amul Fed Dairy to prevent accidents are :
Installation SMOKE DETECTOR
Thermography of electrical panels
Fire detection and suppression systems
Elimination of workplace hazards associated with ammonia handling by removing entire old plant
and by providing new infrastructure with latest safety protocol
Superior quality of PPEs
Tool box talks
Safety week Celebration
 ACHIEVEMENTS

GEF UNIDO and BEE are implementing project of “Increasing

energy efficiency and renewable energy.
Awards &
Our 17 district milk producer’s unions, 3 cattle feed plants and
Achievements packaging film plant participated actively in the project.
Following are the key achievements of the project so far.
• Through implementation of Energy Efficiency improvement
measures, achieved approximate fuel saving of 11800
MT/annum, electricity saving of 30 Lakh kWh/annum and
reduction in CO2 emission by 20,000 MT/annum.
• Implemented five demonstration projects with financial
assistance from UNIDO.
• Prepared 117 DPRs for energy efficiency improvement projects.
• Organised 16 Nos workshops for knowledge dissemination
involving more than 1000 man days from our member unions, 25
technology suppliers and 35 local service providers.
Certificate for the
betterment of the
environment awarded
Certificate of
to AmulFed Dairy,
Appreciation for
Gandhinagar to
highest blood
recognize and honour
donation on 25th
contribution towards
November, 2022
beautification in the
awarded to AmulFed
city, by planting more
Dairy, Gandhinagar.
than 2.22 lakh trees in
year 2021-22.
 ACHIEVEMENTS

FSSC 22000 version 5.1 & ISO 9001:2015 ISO 14001 : 2015 & ISO 45001 : 2018
WAY FORWARD ON SUSTAINABILITY

Installation of Hybrid solar Thermal

system

Purchase of renewable energy

through open access

Energy Performance Contract on "Pay

as you save" model with Energy
Service Company (ESCo)

Heat Conservation Initiatives

Use of Renewable Energy at

AmulFed-1, 2 & PFP-1 & 2
 CONTRIBUTION TOWARDS UN GOALS

No Poverty Create positive employment opportunities along our value chain. 80

Provide access to safe, affordable nutrition.

Zero Hunger Lift dairy productivity to meet growing nutritional needs in a sustainable way. 79

Responsibly provide products to support well-being of people.

Good Health &
Well Being
Continue to improve the nutritional profile of our products & promote healthy and informed consumer choices. 86
Provide a safe working environment.

Gender Equality Provide equal participation and opportunities for women in the workforce. 83

Clean Water & Improve water efficiency, especially in areas of constrained supply.
Sanitation Water Recharge in ground through Rain water Harvesting . 49
 CONTRIBUTION TOWARDS UN GOALS

Affordable & Clean

Energy Exploring use of renewable Energy Sources. 52

Provide positive and inclusive employment for all groups.

Decent Work &
Economic Growth Provide a safe and secure working environment. 80
Employee Engagement through various activities.

Industry,
Innovation & Enabling Innovations 58
Infrastructure New Product Development

Reduce Inequalities Provide safe work environment. 86

Sustainable Cities &

Communities Expanding green belt by plantation in AMC Gardens. 55
 CONTRIBUTION TOWARDS UN GOALS

Responsible Operational Excellence

Consumption & Reduce waste generation through our operations and product packaging 28
Operation Usage of Renewable energy source

Reduced emissions across our supply chain.

Climate Action 13
Supporting farmers in building resilience to climate change .

Life Below Water Rain Water Harvesting 50

Ethno-Veterinary treatment for Cattle.

Life on land
Cooperative development Program.
19

Partnership for Partnership with the UNIDO for increasing energy efficiency and renewable energy.
the goals
89
Contracting with the our business partners for energy management program.
 FEEDBACK OR SUGGESTIONS
Kindly spare 5 mins for your valuable feedback by
clicking on link given below or scan QR Code.

Click here to open link