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If you fail to provide all requested documentation, or if you are otherwise disqualified from receiving
benefits based on your responses, DUA will determine that you were overpaid benefits and require you to
repay all benefits previously received. Even if you are no longer requesting Pandemic Unemployment
Assistance benefits, you must still provide all requested documentation.
If you wish, you may have an agent, legal counsel, or advocate help you respond.
Online: To provide this information online, visit https://puapr.trabajo.pr.gov, log in to your account, and
click the link to respond to fact finding. Your online account is accessible twenty-four hours a day and
seven days a week.
By Phone: To provide this information by phone, call (787) 945-7900, Monday through Friday between
7:30 AM and 3:30 PM Eastern Time, or Saturday between 7:30 AM and 12:00 PM Atlantic Time.
Receiving Correspondence
Immediately notify us of any changes to your mailing address or phone number. You can update your
address, phone number, and email online by visiting https://puapr.trabajo.pr.gov and logging in to your
account.
Contacting Us
Call (787) 945-7900, Monday through Friday between 7:30 AM AM and 3:30 PM PM AST.
It is against state law to intentionally make false statements or conceal material information in an attempt
to gain payment of unemployment benefits. Individuals filing for benefits fraudulently are subject to
repayment of amounts received, penalties, and interests, and may be subject to criminal prosecution.