An E-Internship Project Report

on

“A Study on Customer satisfaction with reference to

banking services at Kotak Mahindra bank”

School of BFSI

Batch: - 2018 - 2021

Faculty Mentor Submitted By:

Dr. Ajit Tomar ……....………

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 TO WHOMSOEVER IT MAY CONCERN

This is to certify that the E-Internship Project Study Report, Titled “A Study On Customer
satisfaction with reference to banking services at Kotak Mahindra bank” submitted by
Mr./ Ms. …………………………. as partial fulfillment of requirement of the program of
BFSI (2018-21) Sem –IV is a bonafide work carried out by the student at our Institute.

This E- Internship Project Study is his/her original work and has not been submitted to any
other University/Institute.

Dr. Ajit Tomar ………………………….

Faculty mentor Director

Date: 15th July, 2020

Place: Indore

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 E-INTERNSHIP COMPLETION CERTIFICATE

Date:

To
The Director
Symbiosis University of Applied Sciences
Indore

This is to certify that Mr/Ms........................................................, student of Batch 2018-21 at

Symbiosis University of Applied Sciences, Indore Department: has successfully completed
his/her E- Internship from 1st June, 2020 to 15th July, 2020 in our organization.

During this period his/her performance was Satisfactory/ good/ Very Good (Kindly tick one).

Remarks:

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( )
Digital Signature
Name of the Issuing Authority……………………………………………………………………
Designation………………………………………………………………………………………………..

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 DECLARATION BY THE STUDENT

I,…………………………………………., student of BFSI batch (2018-21) declare that the E-

Internship project entitled A Study on Customer satisfaction with reference to banking
services at Kotak Mahindra bank, is my own work conducted under the supervision of Mr.
Ashish Kumar As a partial fulfilment of E- Internship Program for the course of BFSI
Submitted to Dr. Ajit Tomar and Symbiosis University of Applied Sciences, Indore.

Department : Faculty mentor BBA-BFSI

I further declare that to the best of my knowledge the E-Internship does not contain any part of
any work which has been submitted for any other E-Internship either in this institute or in any
other without proper citation.

Place : Indore

Date: 15th July, 2020 Signature of the Candidate

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 E- INTERSHIP JOINING REPORT

Roll No : ___________________ Name of the Student :______________________________

Email : ________________________________ Contact Number (s) : __________________

E-Internship Title /Problem Statement : A Study on Customer satisfaction with reference

to banking services at Kotak Mahindra bank

Company Name : Kotak Mahindra Bank

E-Internship Guide : Mr. Ashish Kumar

Designation : work at Kotak Mahindra Bank

Date: Digital Signature of the Industry Mentor

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 INDEX
S. No Title Page No.
1 CHAPTER – 1 Introduction 01-02
 Purpose 01
02
 Scope

2 CHAPTER -2 Industry and Company Overview 03-16

 banking industry 03
o government initiative 04
 Kotak Mahindra Bank 05
o Wealth management 08
o Corporate management 09
o Business management 11
o For investors 12
13
o Personal management
16
 Organizational structure

3 CHAPTER -3 Review of Literature 17-20

 Theoretical framework 17
 Reviewing of existing literature 18

4 CHAPTER -4 Research Objective 21

 Objective of study 21

5 CHAPTER -5 Research Methodology & SWOT Analysis 22-26

 Nature of study, population , sample , data type and collection 22
 Strength, weakness, opportunities and threats 24

6 CHAPTER -6 Data analysis , results and Interpretation 27-42

 Demographic Data 27
29
 Data Analysis ,Results and interpretation
41
 Findings and Suggestions
7 CHAPTER -7 Conclusion, learning outcome and 43-48
bibliography
 Conclusion , Learning outcome and Bibliography 43
 Appendices 46

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