Sofía Alejandra Flores González A01540386

MOOC Leadership focused on Human Flourishing

Master in Business Management – EGADE Business School

CASE

This is your first year as leader of your
neighborhood board; lately, you have
thought about not continuing with this job
because some of the residents have been
calling you constantly to complain about
the cleanliness of the common areas, the
lack of security, and the poor lighting in the
neighborhood.
You have always been aware of the
responsibility that comes with living in a
community and, being a new neighborhood,
it needs people who want to participate
and be open-minded like you.

You have been very patient and you are

always willing to listen to your community,
and as such you have even received calls at
dawn from complaining neighbors. As much
as you have tried to help and pay attention
to them in a cordial way, you question
whether continuing with this commitment
is worthwhile since you feel worn down.

Diagnosis of the situation and the emotions it creates.

My level of self-awareness is high because I recognize what are the emotions that this situation
arises and the impact on my personal life and daily feelings. Even If I am aware of the emotions,
I believe cannot find the way to change how I feel. However, I am not taking into account some
factors Robert Dilts consider overcoming some situations such as:

 Achieving an appropriate quality of thought,

 Avoiding rumination, (overthinking),
 Generalization (disproportionate use of 'never' and 'always'),
 Victimization,
 Fatalism and extremism
 Action plan that helps you make decisions related to this situation.

Action plan that helps you make decisions related to this situation.
 Sofía Alejandra Flores González A01540386
MOOC Leadership focused on Human Flourishing
Master in Business Management – EGADE Business School
One useful way to overcome this situation is to restructure my thoughts to find out what are
the root causes of my negative emotions in order to analyze and evaluate them. Also, I need to
recognize my strengths to focus on them to succeed. Then I can start thinking how to solve the
complains by talking to all the neighbors to listen what are the reasons of their complains and
find a solution to satisfy which benefits everyone.