Bill Willard

10010 Linda Circle

Forney, TX 75126
bwillard@live.com
214-724-6331

SUMMARY
SAP Consultant with 25+ years of experience in developing, implementing and supporting the following
SAP SD, CS/SM, LE/TM, PM, MM, WM, PP modules. Extensive experiences in the total life cycle of a
project, from analysis of customer requirements, project planning through test, user training, and go
live and support phases. Bill has a strong proficiency developing functional specification definition for
CS/SD,PP,MM, LE modules and for ABAP report development. Skilled in interactive reporting, queries
and data register with a good understanding of both business processes and technical development.
Conduct in-dept analysis of returns and repair to support business unit, customer care and product
management. Prior to working on projects, Bill comes from a background Service and Sales as well as
logistics/manufacturing, working in a variety of roles involved in reverse logistics, inventory and asset
control, manufacturing support, and production planning. Heavy Service and Sales (OTC) background
pertaining Notifications, Service Orders, Sales Orders, Pricing, Quotations, I-Base, functional Locations
and Equipment Master with Vertex integration. Logistics Execution: Processing deliveries, shipping,
monitoring material availability and processing outstanding orders, Picking (w & w/o WM), Packing,
Transportation planning, Printing and sending shipping output. Configured delivery order types,
shipping point determination, picking location determination, variants for work lists, Handling Units for
packing and copy control etc. Configured Packaging process using the standard general item cat. Group
VERP during material creation and required changes in Item Categories, material master, etc and
observed the behavior in billing and maintained Handling Units during Packaging. The ability to work
within a team, gather/transmit requirements from/to Functional consultants for integration between
SAP modules and for ABAP developments. Good communication skills, systematic approach and ability
to work effectively in a fast-paced environment.

---- Professional experience ----

SD/CS SR. SAP Consultant Irving, TX

May 2020 – June 2020
Commerical Metals

 SD/LE/CS SAP ECC 6.0 implementation/IMG Configuration

 SAP SD/CS daily operations/ improvements (Tickets)
 Sales Order Processing (OTC), master data configuration, Availability Checking, Pricing,
Revenue mapping with GL accounts, Contracts & Rebate agreements, Output Determination
and Pricing procedures.
 Customer Service (CS/SM) – Notifications, Service Orders,Warranty, Equipment, serial with
Resource Related Billing.

SD/CS/WM SR. SAP Consultant Charlotte, NC

August 2019 – May 2020
SPXFLOW

 SD/LE/CS SAP ECC 6.0 implementation/IMG Configuration

 SAP SD/CS daily operations/ improvements (Tickets)
  Sales Order Processing (OTC), master data configuration, Availability Checking, Pricing,
Revenue mapping with GL accounts, Contracts & Rebate agreements, Output Determination
and Pricing procedures.
 Customer Service (CS/SM) – Notifications, Service Orders, Warranty, Equipment, serial with
Resource Related Billing.
 Third party interfaces – Gather requirements, write/updating functional specs, testing and user
acceptance testing
 Managing/Executing testing for System Functional, Performance, Integration and User
Acceptance testing.
 Warehouse structure in WM system, Basic stock management, Production Staging,
Warehouse Movements, Put away and Picking Strategies, Storage Unit Management, Mobile
Data Entry- RF, and Bar code devices.

SD/CS SR. SAP Consultant Pittsburg, PA

April 2018 to August 2019
Matthews International

 SD/LE/CS SAP ECC 6.0 implementation/IMG Configuration

 SAP SD/CS daily operations/ improvements (Tickets)
 Sales Order Processing (OTC), master data configuration, Availability Checking, Pricing,
Revenue mapping with GL accounts, Contracts & Rebate agreements, Output Determination
and Pricing procedures.
 Customer Service (CS/SM) – Notifications, Service Orders, Warranty, Equipment, serial with
Resource Related Billing.
 Third party interfaces – Gather requirements, write/updating functional specs, testing and user
acceptance testing

SD/LE-WM SR. SAP Consultant/ Project Manager II CONA Atlanta, GA

March 2014 to April 2018
Coca-Cola Refreshments

 Deploy CONA Solution for multiple Bottlers within the US, Canada and Mexico
 Deploying SAP and Movilizer software solutions to multiple locations thru out US and
Canada
 Sales Order Processing (OTC), master data configuration, Availability Checking, Pricing,
Revenue mapping with GL accounts, Contracts & Rebate agreements, Output
Determination and Pricing procedures.
 Conduct workshops and understand current requirements to fit within CONA Solution
 Warehouse structure in WM system, Basic stock management, Production Staging,
Warehouse Movements, Put away and Picking Strategies, Storage Unit Management,
Mobile Data Entry- RF, and Bar code devices.

SD/CS SR. SAP Consultant Houston, TX

2012 to March 2014
CSC

Cameron Inc.
6/12-Present: CS/SD/LE/TM SAP R/3
6.0 ECC
Houston, Australia, Angola, Saudi Arabia

 CS/SD/LE – Aftermarket - working lead member for implementation of global design project
  Blueprinting, Configuration, Unit Testing, Functional Testing, UAT Testing, Regression Testing,
Training and Go-live Support on site.
 Preparation of functional specifications for interface, reports and enhancements
 Gathering business and SOX requirements, conduct gap analysis, provide business solutions,
design and implement solutions to meet client’s specific requirements
 Designing and redesigning business processes to meet business requirement and system
requirement
 IMG Configuration with in-depth config, process documentation
 Preparing functional design specifications and detailed designs for local add-on requirements

Software AG, IDS Scheer Consulting Wayne, PA

2010 to 2012
SAP Consultant

American Railcar Inc.

6/12- CS/SD/LE/TM SAP R/3
6.0 ECC

 CS/SD/TM-LE working lead member for implementation, Blueprinting phase

 Preparation of functional specifications for interface, reports and enhancements
 Gathering business and SOX requirements, conduct gap analysis, provide business process
solutions, design and implement solutions to meet client’s specific requirements
 Designing and redesigning business blue print to meet business requirement and system
requirement

Sun Products (Retail Manufacturing)

7/10-12/11: SD/LE/TM SAP R/3
6.0 ECC

 SD/LE/TM SAP ECC 6.0 implementation/IMG Configuration

 Interacting with the client regularly to gain deep understanding of client process and business
challenges using SAP and in the section of SD
 Sales Order Processing (OTC), master data configuration, Availability Checking, Pricing,
Revenue mapping with GL accounts, Sales Promotion and Sales Deals, Contracts & Rebate
agreements, Output Determination and Pricing procedures.
 Transportation Management – Shipments, Costing Documents, Routes/legs, etc.
 Third party interfaces – Gather requirements, write/updating functional specs, testing and user
acceptance testing
 Managing/Executing testing for System Functional, Performance, Integration and User
Acceptance testing.
 Logistics Execution(LE): Processing deliveries, shipping, monitoring material availability and
processing outstanding orders, Picking (w & w/o WM), Packing, Transportation planning,
Printing and sending shipping output, Costing Documents

Willard Consulting Dallas, TX

2009 to 2010
SR.SAP Consultant/ Owner

Project Name: MAN Turbo

Position Held: SAP SD/CS/SM/PM/LE Sr. Consultant
Type of Industry: Oil and Gas
Date 12/2009 to 06/2010
Version 4.7
Location Houston, TX

 CS/SD/LE working lead member for implementation of MAN Turbo project for US
 Preparation of functional specifications for interface, reports and enhancements
 Gathering business and SOX requirements, conduct gap analysis, provide business process
solutions, design and implement solutions to meet client’s specific requirements
 Designing and redesigning business blue print to meet business requirement and system
requirement
 IMG Configuration to fit local requirements
 SD (OTC) Notifications, Sales Orders, Projects, SAP standard TAX configuration, Pricing,
functional locations, I-Base, schedule agreements, warranty
 Preparing functional design specifications and detailed designs for local add-on requirements
 Configured & developed shipment documents such as VICS Bill of lading, packing list and
Carrier Notification, Commercial Invoice.
 Logistics Execution(LE): Processing deliveries, shipping, monitoring material
availability and processing outstanding orders, Picking (w & w/o WM), Packing, Transportation
planning, Printing and sending shipping output.
 Configured delivery order types, shipping point determination, picking location
determination, variants for work lists, Handling Units for packing and copy control etc.
 Configured Packaging process using the standard general item cat. Group VERP
during material creation and required changes in Item Categories, material master, etc and
observed the behavior in billing and maintained Handling Units during Packaging.

Abeam Consulting Dallas, TX

2008 to 2009
SR SAP Consultant

Project Name: NEC Corporation of America

Position Held: SAP SD/CS/SM/LE/MM Consultant
Type of Industry: Industrial Manufacturing
Date 5/2009 to 11/2009
Version ECC 6.0
Location Irving, TX/ Sacramento, CA

 CS/SD/LE working lead member for implementation of NEC global design project
 Preparation of functional specifications for interface, reports and enhancements
 Gathering business and SOX requirements, conduct gap analysis, provide business solutions,
design and implement solutions to meet client’s specific requirements
 Designing and redesigning business processes to meet business requirement and system
requirement
 IMG Configuration through Solution Manager with in-depth config, process documentation
 Preparing functional design specifications and detailed designs for local add-on requirements
 Setting up parameters to meet local requirement for purchase document type, item category,
delivery type MRP, Make-to-order, make-to-stock, drop ship, subcontracting, service,
engineering-to-order purchasing, raw material purchasing, trading goods purchasing, assets
purchasing, project purchasing, outsource service purchasing, drop ship, stock transport order
between plan, stock transport between storage location
 Design and develop Import/Export EDI transfers, Reports and Forms
 Configuration in the area of SAP LE deliveries, shipping, monitoring material
availability and processing outstanding orders, Picking , Packing(VERP), Transportation
planning, Printing and sending shipping output (Connect Ship)
  Configured delivery order types, shipping point determination, picking location
determination, variants for work lists and copy control etc

Project Name: Yokogawa Corporation of America

Position Held: SAP CS/SM/SD/LE Consultant
Type of Industry: Industrial Manufacturing
Date 5/2008 to 5/2009
Version ECC 6.0
Location Atlanta, GA/ Houston, TX

 CS/SD/SM/LE working group team member for implementation of Yokogawa global roll-out
project
 Preparation of functional specifications for interface, reports and enhancements
 Gathering business requirement, conduct gap analysis, provide business solutions, design and
implement solutions to meet client’s specific requirements
 Designing and redesigning business process to meet business requirement and system
requirement
 IMG configuring parameters to meet local requirements
 Preparing functional design specifications and detailed designs for local add-on requirements
 Managing/Executing testing for System Functional, Performance, Integration and User
Acceptance testing.
 Defect investigation and resolution development
 Sales Repair orders with automatic Service order creation with interface with UPS freight.
Standard Install base/Equipment master for equipment master records with functional location
for customer onsite installations, pricing procedures, order to cash, Warranty.
 Vertex(TAX) integration and Paymetrics(Credit Cards) interface with Standard
Sales and Repair orders. Generate Functional and Technical designs for Customer Service daily
operations reports.
 Configured & developed shipment documents such as Bill of lading, packing list and
Commercial Invoice.
 Processing deliveries, shipping, monitoring material availability and processing
outstanding orders, Picking (w & w/o WM), Packing, Transportation planning, Printing and
sending shipping output.

Project Name: Samsung Telecommunications

Position Held: SAP Service Logistics Support
Type of Industry: Telecommunications
Date 12/2003 to 5/2008
Version 4.7c (SD,SM,CS,WM,PP, LE and FI/CO)
Location Richardson, TX

 SAP 4.7 Implementation/Upgrades/Supporting experience with SD and SM modules.

 Super User experience with SAP R/3 modules SD, SM, MM, LE,WM and FI/CO.
  Gathering business requirement, conduct gap analysis, provide business solutions, design and
implement solutions to meet client’s specific requirements
 Plan, develop and conduct SAP R/3 Service Management training and training documentation.
 Understand Interfaces to External Warehouse Management / Freight Costing systems
 Strong technical understanding of SAP Transportation, logistics and freight pricing structures
 Preparation of Functional specifications for conversions and enhancements
 Co-ordination with development team and monitor the progress of development activities and
updating the status with respective team leaders
 Setting up parameters to meet local requirement for purchase document type, item category,
delivery type MRP, Make-to-order, make-to-stock, drop ship, subcontracting, service,
engineering-to-order purchasing, raw material purchasing, trading goods purchasing, assets
purchasing, project purchasing, outsource service purchasing, drop ship, stock transport order
between plan, stock transport between storage location
 Forecasting and planning monthly analysis for reverse logistics, i.e., establishing inventory
targets, coordinating between Sales, Finance and Logistics provider to meet schedules.
 Analyze and establish daily/monthly key indicators to improve operational results.
 Coordinate and maintain transaction processing/systems
 Conduct in-dept analysis of returns and repair data in support of Business Unit, Customer Care,
and Product Management
 Extensive involvement in preparation of business blueprint, mapping of ‘AS IS’ and
‘TO BE’ processes, configuration activities for material master, work center, BOM and
routings, material requirements planning, master process scheduling, consumption
based planning, order types, integration and post implementation support for the
same.
 ABAP/4 (Data Types, Data Objects, Data Structures, ABAP/4 Program Layout, Reading
& Processing Internal Database Tables) Reports (Selection Screens, Variants,
Interactive Lists) Transactions (Screen Flow Logic, Subroutines.)

Project Name: Fujitsu Network Communications

Position Held: SAP Logistics Service Support/ Production Support
Type of Industry: Telecommunications
Date 5/1995 to 12/2003
Version 3.0e thru 4.6 (MM, WM, SM, SD, LE, CS,PP)
Location Richardson, TX

 SAP R/3 3.Ie to 4.6C Implementation/Upgrades experience with MM, WM, IM, PP and
SM modules.
 Super User experience with SAP R/3 modules MM, WM, PP, SM, BW, QM, FI/CO and
SD.
 Member of the SAP R/3 Core Team and Super-User Team.
 Responsible to train and assist new and existing employees on SAP cross functionality.
 Provide SAP functional support, computer and networking support.
 Provide SAP IMG Configuration requirements and support.
 Design and develop new SAP reports to improve daily operations
 Define business requirements for Returned Materials and Emergency Shipping (RMA
and DOA, Emergency)
 Create and maintain ISO 9000 quality procedures.
 Actively participated in data modeling decision making and addressed the custom
reporting requirements.
 Configuration of single level, multi level and variant BOM
 Configuration of work centers, capacity data, capacity categories, available capacity,
formulas and customizing IMG parameters.
 Configure and maintain of routings, sequences, operations and scheduling.
 Customizing activities for planning orders, scheduling, availability check, goods
movement.
 Experience in Material Requirement Planning (MRP), Master Production Scheduling
(MPS), Consumption Based Planning.
 Vertex(TAX) interface with Standard Sales and Repair orders
 Bar-coding documents - PO Receipts, Shipping docs.

SAP EDUCATION/CERTIFICATION
 SAP R/3 modules: CS, MM, SD, IM, WM AND SD pre-configuration and
functional knowledge in version 3.0 – 6.0 ECC
 SAP R/3 modules: Functional knowledge CS/SM, PP, SD, QM, MM, FI/CO,
WM,/IM – with version 3.0 - 6.0 ECC
 ABAP/4 (Data Types, Data Objects, Data Structures, ABAP/4 Program
Layout, Reading & Processing Internal Database Tables)
 Queries (Selection Screens, Variants, Interactive Lists)
 Transactions (Screen Flow Logic, Subroutines)
 ASAP, Agile/Scrum Methodology

Technical Skills:

 SAP SD CS/SM, PP, MM, WM and LE 6.0 ECC

 MS Office tools, Windows
 Siebel
 Crystal reporting
 RF bar-coding
 SAP R/3 Train the trainer
 Info Pak recording tooling
 Breakaway Software Solutions
 APICS
 Solution Manager
 Movilizer
 Service Now

EDUCATION/PROFESSIONAL
Collin County Community College – Plano, Texas
Richland Community College - Dallas, Texas