Muhammad shariq

2171019
production operation management

Question no 1
Nishat group is providing a combination of products and services to
their customers. By keeping in mind chapter, one’s main concepts
about key differences between production of goods and delivery of
services.
What are the responsibilities of operational manager with respect to
implication of these key differences?

Their responsibility in conveyance of administrations, is to design, oversee and

screen the usage of operational exercises and cycles to convey on recognized
operational plans and to constantly improve administration conveyance. They
recognize customers' requirements and manages the conveyance of the
administrations inside the setting of the business. The formation of this position is
setting up cycles to give constancy important levels of client care in a practical
way. They likewise supervise workers in various phases of the transport cycle and
consider them responsible for completing the necessary cycle and activities and
give incredible client care.

Operational managers are responsible for managing activities that are part of the
production of goods. Their direct responsibilities include managing both the
operations process, embracing design, planning, control, performance
improvement and operations strategy. They are responsible for producing the right
amount of a good, at the right time, of the right quality and at the right cost to meet
customer requirements. They acquire resources that will be used to produce a
certain product and the cost of transforming them are known. Operational
managers also make decision and processes by which goods are produced and on
the quality of goods, and stock of materials needed to produce goods.
 Question number 2
An event management company decorated a place for 500 persons at an anniversary
celebration last Sunday using ten workers. The week before, eight workers decorated a
place for 400 persons at birthday celebration
A. For which event was the labor productivity higher? Explain.
B. What are some possible reasons for the productivity differences?

Efficiency level of worker is same in case 1 and case 2

Labor productivity = total output / total input of labor
A. For which event was the labor productivity higher? Explain.
Case 1
Total output of Person: 500
Total input of Worker: 10
Labor productivity for case 1 = 500 person / 10 workers
= 50 person / workers
Productivity level of the workers according to the given requirement is = 50

Case 2

Total output of Person: 400

Total input of Worker: 8
Labor productivity for case = 400 person / 8 workers
= 50 person / worker
Productivity level of the workers according to the given requirement is =50

B. What are some possible reasons for the productivity differences?

The major difference is the efficiency level of the worker in case 1 and case 2 is same no
different between case 1

Question number 3
Give the reasons why organizations given below failed and how they rise up after
fallen down
A- IBM
B- Xerox

A- IBM

International Business Machines (IBM), nicknamed “Big Blue”, is an American multinational technology
company that had its breakthrough in the 1960s with the IBM System/360 a family of computers designed
to cover the complete range of applications.
In the early 1990s, IBM failed to adjust to the personal computer revolution and thus began their
downfall. The company adjusted their focus back on hardware instead of software solutions. Today, after
going through several transitions, IBM is one of the most powerful names in enterprise software. They
turned their luck around with new management. An ending that most companies don’t see.

B- Xerox

Another one of those big business examples of failure is Xerox. Xerox was actually first to invent the PC
and their product was way ahead of its time. Unfortunately, the management thought going digital would
be too expensive and they never bothered to exploit the opportunities they had.
The CEO David Kearns was convinced that the future of Xerox was in copy machines. The digital
communication products invented weren’t seen as something that could replace black marks on white
paper. Xerox failed to understand that you can’t keep perpetually making money on the same technology.
Sometimes technology fails too.

Question no 4

List the specific strengths of each of these approaches to developing a forecast

a. Consumer surveys.
b. Salesforce composite.
c. Committee of managers or executives.

1. Strengths of consumer survey

  Researchers employing survey methods to collect data enjoy a number of
benefits.
 surveys are an excellent way to gather lots of information from many people.
In a study of older people’s experiences in the workplace, researchers were
able to mail a written questionnaire to around 500 people
 Cost-effectiveness
 Generalizability
 Reliability
 Versatility

2. Strength of salesforce composite

 Forecasting can be done quickly and easily. 
 Less expensive than other method
 Very popular 
 Forecasting is done by salespeople who are closest to the marke
 Detailed sales estimate broke down by customer, product and territory are
possible
 Involvement of salespeople

Strength of committee of managers or executives