ASSESSMENT TASK

BSBINM601 - Manage knowledge and information

Task 01: Obtain & analyse information and Take decision (Case Study)

Submission details

The Assessment Task is due on the date specified by your trainer. Any variations to this arrangement must be
approved in writing by your trainer.

See procedure and task specifications below for details.

You must submit a printed copy of your answers.

Submit printed copy of required evidences (your answers) to your Trainer with the "Assessment Cover Sheet"
(Filled out and signed appropriately) attached on top of your documents.

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Abbey College Australia
National Provider No. 91136| CRICOS Registration No. 02658G
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The Trainer/Assessor may further prompt and question in order to receive answers of appropriate quality or if

further clarification required and to validate authenticity of your submitted work.

Assessment description

You are required to read the attached Case Study 1 and respond to the questions below in the context of that
case study. If the case study is unclear about a particular aspect you are required to answer it using your own
views of knowledge and information management and make your own assumptions using best case scenarios.

Questions  

From your reading of the case and what you have learned, how does an organisation:

1. Review staff and customer feedback and business performance data?

The Knowledge Management for Health and Development Toolkit builds on the knowledge sharing
of the Global Health Knowledge Collaborative (GHKC), which began in 2010 (originally called the
Knowledge Management Working Group) as a collaborative forum for sharing and synthesizing
knowledge.
The Knowledge for health project is developing of online toolkits which contains essential resources on
particular health topics selected by technical experts.
An FHI 360-Kenya consultant wrote the new website page text, which was reviewed and edited for
technical soundness by FHI 360.

Within 5 month of 2012, they were successful to earn 4205 page viewer and 2951 unique page views at
websites related to global Knowledge for Health toolkits on family planning and reproductive health
topics

2. Identify, define and analyse business problems and issues?

Knowledge for health project goal is to provide health professional around the world with easy
access to health information and knowledge that they need. In order to achieve this goal, the
following problems need to be improved.

 Before introducing the system

The information is not widely accessible for Kenyan, because of the country is lack of
access to up to date, practical, evidence-based information, due barriers such as poor or
non-existent internet access.

 After using the system

Staff turnover at DRH has been an ongoing issue. New DRH staff need to be trained so
Division of Reproductive health can continue to update and maintain the site.

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National Provider No. 91136| CRICOS Registration No. 02658G
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 3. Identify information required to reach a decision on problems/issues?

 Kenyan health professionals lacked centralized access to high-quality, up-to-date policies and
guidelines in reproductive health, and the general public lacked information about DRH
programs and services.
 The MOH decided to redesign and revamp the DRH website using the K4Health Toolkit
platform because it is cheap, easy-to-use and update, and requires minimal technical
support and skills.
This project requirements:
- Upload latest information and easy to access everyone.
- Get assistance from It professional to fix problem in the website.
- Share the information from famous health service providers,
- Invite professional from outside sources to contribute in DHR website development.

4. Source and gather reliable information?

DHR.An FHI 360-Kenya consultant wrote the new website page text, which was reviewed and edited
for technical soundness by FHI 360. DRH staff reviewed and approved the new text and resources to
be uploaded, which included national DRH policies, strategies, guidelines and reports.

Division of reproductive health director Dr. Bashir Isaak identified key technical staff to work with FHI
360 and gathered the sources and information for this project. Relevant information can be gathered
from essay, internet, experts, magazines. The collected information should be selected and used to
meet the goals of this project.

5. Test information for reliability and validity, and reject where contradictory or ambiguous?
All information to be uploaded on the website must be cross checked with MOH (Kenya ministry of
health) and other reliable reproductive health service information. If the information does not meet
the goal of this project or is not reliable, this information will not be used. To analyse or test the
information, make a meeting with medical professionals, including academics, doctors and scientists
who have extensive experience in reproductive health problems in Kenya and nearby countries,

6. Utilise formal and informal networks to access corporate knowledge/memory not held in formal
systems and review appropriately?

DHR (Division of reproductive health ) held formal meeting with more than 150 attendees, including
The media, local health directors and representatives of partner organization.
The formal and informal networks available for this project include:-
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National Provider No. 91136| CRICOS Registration No. 02658G
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  Formal: Articles and journals published in government website of Kenya and other countries,
any information approved by World health organization., research finding on health issues
that are conducted by well know medical researchers.
 Informal: online blogs, online feedback in DHR website from users who are also professional
in health care reproductive.

7. Ensure objectives for analyses are clear, relevant and consistent with the decisions required?

The goal of the KM4GH Logic Model is to provide general guidance on measuring the contribution of
KM activities to determine which activities are most efficient and effective, and, in doing so, justify
investment in KM. It is not a blueprint for any particular KM activity. Each activity should develop its
own model, first considering the specific health situation and priorities of the setting. The Knowledge
for Health (K4Health) project is stand for providing health professionals around the world with easy
access to the health information and knowledge that they need. A major act of the K4Health project is
the development of online toolkits that contain important resources on particular health topics that
are vetted and selected by technical experts.

The information gathering goal to make decision are to promote the DRH’s programmatic and
technical strengths, to promote information sharing among partners on best practices in reproductive
health and family planning, to provide health professionals, the public, and the media with easy-to-
find information about the DRH its services, To enhance internal and external DRH communication

8. Identify patterns and emerging trends correctly and interpret as to cause and effect?
Staff turnover at DRH has been an ongoing issue. Staff who had received training on how to use the
website content management system have now left their positions. New DRH staff will need to be trained
so the DRH can continue to update and maintain the site. Due to competing responsibilities and priorities,
DRH staff were delayed by several months in reviewing the website content. Staff turnover at FHI 360 in
the middle of the project also caused delays. The original six-month time frame allotted to the project had
to be extended to a year.

9. Utilise statistical analyses and interpretation where appropriate?

Almost 80 up-to-date documents and resources were uploaded to the revamped website. The website
provides access to Kenya-specific reproductive health resources as well as links to global K4Health
Toolkits on family planning and reproductive health topics. After rebuild website they updated the
documents and resources were uploaded to the revamped website. The website is now fully owned
and hosted by the Kenya DRH. Between March (the formal launch) and July 2012, it received 4,205
page views and 2,951 unique page views. After that the national DHR website went live in January
2012. It was formally launched on March 7, 2012, at a meeting with more than 150 invited attends,
including the press, provincial health directors, and represtatives of partner organizations. It received

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Abbey College Australia
National Provider No. 91136| CRICOS Registration No. 02658G
Version V1.2 Nov 2019
 10. Ensure sufficient valid and reliable information/evidence is available to support a decision?

Kenyan health professionals lacked centralized access to high-quality, up-to-date policies and
guidelines in reproductive health, and the general public lacked information about DRH programs and
services. So K4Health staff met with Kenyan MoH officials and other partners to discuss their needs
pertaining to the DRH website. Then MoH decided to redesign and revamp the DRH website using the
K4Health Toolkit platform because it is inexpensive, easy-to-use and update, and requires minimal
technical support and skills. All information to be used for this business decision must be documented.
This should include the review and evidence related to the decision. Decision must also be in accordance
with DHR objective and organisational guidelines or procedural systems.

11. Utilise risk management plans to determine acceptable courses of action?

If the DRH website is not developed properly, it will not only lose the attention of general users, but
incorrect information contained in the DHR website can also be harmful to their health. For avoiding these
problem. The DHR should develop a consultation with experts from national and international
reproductive health agencies.in addition, updated information should be reviewed every three to six
months, and staff training programs should be developed to operate the service efficiently

12. Utilise appropriate quantitative methods to assist decision making?

Since, they have uploaded document and resources in website, social media related to reproductive health
which is linked to Global k4Helath Toolkits. Between March and July 2012, it received 4,205 pageviews and
2,951 unique page views. This is positive response by audience which formally impute worth to knowledge
in financial terms, contribution to profit. However, it is fundamental that they are able to both identify and
quantify it.

Your responses should be around 60 to 100 words per question.

Abbey College Australia

National Provider No. 91136| CRICOS Registration No. 02658G
Version V1.2 Nov 2019

BSBMGT601 - Manage knowledge and information 1|Page

Abbey College Australia
National Provider No. 91136| CRICOS Registration No. 02658G
Version V1.2 Nov 2019