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Final Exam (Take-Home) Summer - 2020

Student Name: Reg. ID:

Program: BBA Instructor: Taha Hasan/ Umer Ahrar

Subject: Consumer Behaviour Max. Marks: 30

Q. No. 1 2 3 4 5 6 7

Total Marks 10 05 07 08

Obtained Marks

Department of Business Administration


Please follow the instructions carefully:

• Write your answers in a Word file and upload the file before the due date on VLE.
• Write your name and registration ID on the first page of your Word file.
• Answer scripts can be uploaded on LMS any time before its deadline. Therefore, do not
wait for the last hour to avoid any unforeseen problems.
• Submission of answer copy(ies) will be considered acceptable through LMS only.
Therefore, do not submit your document through email or any other medium.
• Use 12 pt. font size and Times New Roman font style along with 1-inch page margins.
• Follow the requirements of the word limit and the marking criteria while writing your
answers.
• Provide relevant, original and conceptual answers, as this exam aims to test your ability to
examine, explain, modify or develop concepts discussed in class.
• Do not copy answers from the internet or other sources. The plagiarism of your answers may be
checked through Turnitin.
• Recheck your answers before the submission on LMS to correct any content or language related
errors.
• Double check your word file before uploading it on LMS to ensure that you have uploaded the
correct file with your answers.

ATTEMPT ALL QUESTIONS (Answer inside the box.)

Q1(a). Collect a sample of five Ads that appeal to Instrumental Conditioning. What
conditioning is being communicated in each ad and how is this done? (Between 50-100
words for each ad)
Ad 1 Link:

Ad 2 Link:

Ad 3 Link:

Ad 4 Link:
Ad 5 Link:

Q1(b). Is this is an effective approach to designing a marketing communication? (50-100 words)

Q2. How do marketers use the concept of Freudian Theory. (between 50 to 100 words)

Justify your answer by the using the print ad or TVC in the context of Pakistani Culture for each
component of Freudian Theory. (Hint: For Television commercial (TVC) attach the website
(YouTube) link.
Ad Link 1:
Ad Link 2:
Ad Link 3:

Q3. A state of dissonance exists when there is a psychological inconsistency between two or
more beliefs or behaviors. Give your own (practical examples), indicating each type of
motivational conflict (2 examples for each conflict) as a reference point when considering a
purchase. (between 250-400 words) (7 MARKS)
Q.4 The expectancy disconfirmation model (EDM) assumes that disconfirmation (the difference
between expectations and perceived performance) affects customer satisfaction. You are
required to come up with four examples EACH for positive and negative disconfirmation.
You can paste any YouTube link. (8 MARKS)
Positive Disconfirmation:
Link Ad 1:
Link Ad 2:
Link Ad 3:
Link Ad 4:
Negative Disconfirmation:
Link Ad 1:
Link Ad 2:
Link Ad 3:
Link Ad 4:

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