Assignment for Business technology

1. Define business technology?

Answer:
 Business technology refers to applications of science, data, engineering, and
information for business purposes, such as the achievement of economic and
organizational goals. The main element of technology is the idea of change, and how it
can affect business and society
 All office environments use a variety of technology to carry out their work. Business
technology includes any hardware or software used to complete workplace tasks.
2. List out at least three example of business technology?
Answer:
 Computer technology  Scanners
 Printer  Photocopiers
3. What is the meaning of ergonomic?
Answer:
 Ergonomic is about creating comfortable condition to work in. It is concerned with
fitting the job to the worker, rather than the worker to the job
4. Mention some ergonomic requirements at workplace?

Answer:
 Chair  Document holder  Paper wastage
 Desk  Work organization  Recycling
 Computer  Work area  Energy and power use
 Telephone  Rest periods
5. What is records management?
Answer:
 The records life-cycle consists of discrete phases covering the life span of a record
from its creation disposition. In the creation phase, records growth is expounded by
modern electronic systems.
6. List out the characteristics of records make them different from other types of
information.
Answer:
 Records are evidence of actions and transactions.
 Records should support accountability, which is tightly connected to evidence but
which allows accountability to be traced
 Records are related to processes
 Records must be preserved
7. What is input device?
Answer:
 It is any hardware device that sends data to a computer , allowing you to interact
with and control the most commonly used or primary input device on a computer are
key board and mouse
8. List out at least three example of input devices?
Answer:
 Keyboard, Mouth, Scanner and Microphone
9. Where we store data?
Answer:
 Floppy disks  External hard drives
 CD-ROMs  Thumb drives
 Back –up system
10. Technology consumables may include?
Answer:
 Back-up  Print heads  Toner cartridges
 CD-ROMS  Printer ribbons and  Zip disks
 Floppy disks cartridges
11. Define technology consumables?
Answer:
 Consumables non –durable goods or soft good are goods that are intended to be
consumed. Consumables are products that consumers are products that consumers use
recurrently item which get used up or discarded
12. Technology consumables may include?
Answer:
 Back-up  Print heads  Toner cartridges
 CD-ROMS  Printer ribbons and  Zip disks
 Floppy disks cartridges
13. Define routine maintenance?
Answer:
 Routine maintenance is maintenance activities such as regular inspections or
machine servicing. Routine maintenance is done on a regular basis, whether that is
daily, weekly, monthly, or yearly. Routine maintenance is an important part of keeping
systems up to date and functional.
 Routine maintenance a type of preventive maintenance reduces the chance of
something going and equipment works more often and workers become more
productive
14. What are the items to be included in routine maintenance?
Answer:
  In-house cleaning and servicing of equipment according to manufacturer‘s guidelines
 Periodic servicing by qualified or manufacturer approved, technician
 Regular checking of equipment
 Replacing consumables
15. What is equipment fault?
Answer:
 Refers to any event in which any equipment can not accomplish its intended purpose
or task, it may also mean that the equipment stopped working is not performing as
desired, or is not meeting target expectations.
16. Identifying equipment faults may include?
Answer:
 Checking repairs have been carried out
 Encouraging feedback from work colleagues
 Keeping along book of detected faults
 Preparing a maintenance program
 Regular back-up of data
 Regular OHS inspections
 Routine checking of equipment
Assignment for Working in Team Environment
1. Team is a group whose members influence one another toward the accomplishment
of an organizational.
2. A group consist of any number of people who interact with one another.
3. Groups are psychologically aware of one another and think of themselves as a group.
4. Team objectives may be based on?
Answer: Team objective may be based on SMART goals:
 S-simple  R- realistic
 M –measurable  T-time
 A- achievable
5. Write the importance of teamwork?
Answer:
 Reduced costs  Reduces conflict
 Increases employee involvement  Enhances creativity and innovation
 Reduces absenteeism and improves  Creates better adaptability and
continuity flexibility in the organization
6. List the core competencies for teamwork?
Answer:
 Knowledge of healthcare roles
 Ability to communicate effectively with other health professionals
 Ability to reflect the effect of health professionals‘ roles/attitudes related to mutual
trust
 Willingness to work together
7. List the three main components in any team‘ work?
Answer: There are three main components in any team's work:
 Goal: Result-oriented tasks or content aspect (e.g. team goals and objectives). These
are usually developed through interaction with team members;
 Methodology: Process aspect, which includes the team's interactions and how
members work together (e.g. leadership, team roles, etc.) Teams, especially technical
teams, frequently struggle more with process issues than with task issues;
 Resources: Time, budget, computer facility, educational tools and administrative
support.
8. Effective team communication result in a collective body in which all team members
understand the vision and feel as if they each have a voice.
9. Write at list three individual role and responsibilities of a team?
Answer:
 Members work interdependently and work towards both personal and team goals, and
they understand these goals are accomplished best by mutual support.
  Members should feel a sense of ownership towards their in the team.
 Members should work together and use their talent and experience to contribute to the
success of the team‘s objectives.
10. Demonstrate the attributes of effective team work
Answer:
 Commitment to team success and shared goals
 Interdependence
 Interpersonal skills
 Open communication and positive feedback
 Appropriate team composition
 Commitment to team processes, leadership &accountability
11. List the contributing to team work plan?
Answer:
 Share information‘s  Make decisions
 Solve problems  Accomplish tasks.
12. List and explain stages of team development
Answer: Stages of Team Development
This process of learning to work together effectively is known as team development. Bruce
Tuckman, an educational psychologist, identified a five-stage development process that most
teams follow to become high performing. He called the stages: forming, storming, norming,
performing, and adjourning. Team progress through the stages is shown in the following
diagram.

Most high-performing teams go through five stages of team development.

 Forming stage
The forming stage involves a period of orientation and getting acquainted. Uncertainty is high
during this stage, and people are looking for leadership and authority. A member who asserts
authority or is knowledgeable may be looked to take control. Team members are asking such
questions as ―What does the team offer me?‖ ―What is expected of me?‖ Most interactions are
social as members get to know each other.
 Storming stage
The storming stage is the most difficult and critical stage to pass through. It is a period
marked by conflict and competition as individual personalities emerge. Team performance
may actually decrease in this stage because energy is put into unproductive activities.
Members may disagree on team goals, and subgroups and cliques may form around strong
personalities or areas of agreement. To get through this stage, members must work to
overcome obstacles, to accept individual differences, and to work through conflicting ideas on
team tasks and goals. Teams can get bogged down in this stage. Failure to address conflicts
may result in long-term problems.
 Norming stage
If teams get through the storming stage, conflict is resolved and some degree of unity
emerges. In the norming stage, consensus develops around whom the leader or leaders are,
and individual member‘s roles. Interpersonal differences begin to be resolved, and a sense of
cohesion and unity emerges. Team performance increases during this stage as members learn
to cooperate and begin to focus on team goals. However, the harmony is precarious, and if
disagreements re-emerge the team can slide back into storming.
 Performing stage
In the performing stage, consensus and cooperation have been well-established and the team
is mature, organized, and well-functioning. There is a clear and stable structure, and members
are committed to the team‘s mission. Problems and conflicts still emerge, but they are dealt
with constructively. (We will discuss the role of conflict and conflict resolution in the next
section). The team is focused on problem solving and meeting team goals.
 Adjourning stage
In the adjourning stage, most of the team‘s goals have been accomplished. The emphasis is on
wrapping up final tasks and documenting the effort and results. As the work load is
diminished, individual members may be reassigned to other teams, and the team disbands.
There may be regret as the team ends, so a ceremonial acknowledgement of the work and
success of the team can be helpful. If the team is a standing committee with ongoing
responsibility, members may be replaced by new people and the team can go back to a
forming or storming stage and repeat the development process.
Individual Assignment for Work Effectively
1. What are own responsibility and duties in workgroup?
Answer:
Group members will include other members of the organisation, including peers/work
colleagues, your supervisor or manager and your coach/mentor. All these people are expected
to work within the organisation‘s team structure which includes:
 Organisational code of conduct
 Job description and employment arrangements
 Organisational procedures and policies relevant to work role
 Completing allocated tasks as and when required
 Seeking assistance from an appropriate person if difficulties arise
 Skills, training and competencies
 Supervision and accountability requirements includes OHS
 Team structures
2. Differentiate group from team
Answer:
Group is a collection of individuals who coordinate their individual efforts. On the other
hand, at team is a group of people who share a common team purpose and a number of
challenging goals. Members of the team are mutually committed to the goals and to each
other.

Group Team
It refers to a number of people who are It refers to a number of people associated
connected by some shared activity, interest or together in work or activity.
quality.

May not share a common goal Share a common cause or goal

Specific roles and duties are not assigned to Specific tasks are assigned to each
individuals individual
Members are independent Members are interdependent
Members may not know each other Members are aware of each other‘s
weaknesses
3. What is the difference b/n time and resource constraint?
Answer:
 The Time constraint refers to the limitations on the start and end times of a project.
It's important to note that the difference between the time constraint definition and
the time restraint definition and a time constraint is defined as a limitation imposed
on you by someone else, a time restraint is defined as an inability to reach a goal
because of your own shortage of time.
  While the resource constraint definition refers to the limitations of inputs available
to complete a particular job: primarily people time, equipment and supplies. Every
project you accept will require some combination of time and resources.
 Example: If you are a sole practitioner, you may have 40 hours of time per week to
distribute among your available projects. And if your only equipment and supplies
reside within your computer, that may be your only resource.
4. What is constructive feedback?
Answer:
 It is a tool that is used to build thing up not break thing down. It lets the other person
know that you are on their side.
5. List out ways of giving constructive feedback?
Answer:
 You can think of constructive purpose for giving feedback
 Focus on description rather than judgment
 Focus on observation rather than inference
 Focus on behaviour rather than the prison refer
 Provide balance of positive
 Beware of feedback overload
6. What are the items to be considered to support team members?
Answer:
 Explaining /clarifying  Providing encouragement
 Helping colleagues  Providing feedback to a team member
 Problem solving  Undertaking extra tasks if necessary
7. What are the elements for effective teamwork?
Answer:
 Commitment and trust  Adaptable to changing conditions
 Open lines of communication  Confidence and creative freedom
 Diversity of capabilities
8. Information to be shared may include?
Answer:
 Encouraging colleagues  Assisting a colleague
 Open communication channels  Acknowledging unsatisfactory
 Workplace hazards, risks and controls performance
 Acknowledging sati factory  Clarifying the organisation‘s preferred
performance task completion method
9. Strategies/opportunities for improvement may include?
Answer:
 Career planning /development  Coaching mentoring and supervision
  Formal informal learning programs  Personal study
 Internal external training provision
10. Mention at least three differences in personal values and beliefs that are to be respected in
the relation?
Answer:
 Race or ethnic origin  Religious beliefs or activity
 Pregnancy  Being a member of a union
 Age or sex
 Parental status and having or not having children
 Marital status including being a de facto spouse
11. List types of communication styles?
Answer:
 Passive – individuals who use the passive communication style often act indifferently,
yielding to others.
 Aggressive – communication style is emphasised by speaking in a loud and
demanding voice, maintain intense eye contact and dominating or controlling other by
blaming, intimidating, criticizing, threatening or attacking them, among others traits.
 Passive- aggressive – communication style users appear passive on the surface, but
within he or she may feel powerless or stuck, building up a resentment that leads to
see thing or acting out in subtle, indirect or secret ways.
 Assertive – a communication style in which individuals clearly state their opinions
and feelings, and firmly advocate for their rights and needs without violating the rights
of others
12. What is conflict?
Answer:
 Conflict is defined as a clash between individuals arising out of a difference in
thought process, attitudes, understanding, interests, requirements and even sometimes
perceptions.
 In workplace, defines conflict as a sharp disagreement or opposition of interests or
ideas". Anytime people work together, conflict is a part of doing business. Conflict is a
normal and natural part of any workplace.
13. List at least three ways of conflict resolution?
Answer:
 Lose/lose strategy - avoidance of conflict smoothing recognizing both sides of
conflict.
 Win los strategy – conflict resolved through force by someone with superior skills.
 Win/win strategy – confrontations of the issues, problem-solving to resolve the
conflict issues on both sides.
Individual Assignment Participate Workplace Communication
1. What is communication?
Answer:
 The word ‗‘communication‘‘ came from the Latin word ‗‘communist‘‘ which means
commonness.
 Communication is the process through which two or more human beings share each
other‘s thoughts ,ideas, feeling insight and information and exchange meanings
2. What is the different B/N good communication and poor communication?
Answer:
 Good communication:-  Poor communication
 hard work  Time being lose because work needs to be redone
dependability  Accidents
 Personal appearance  Poor quality service and or product
 Loyalty  Wastage
 Creating  Frustration
 Mistake being made because instructions are not clear
 teams not working well
3. Define speaking communication?
Answer:
 Oral or verbal communication describes any type of interaction between individuals
which makes use of words and involves speaking and listening. In oral
communication, the sender and receiver exchange their thoughts or ideas verbally
either in face-to-face discussion or through any mechanical or electrical device like
telephone or VOIP system like Skype. The ability to communicate effectively through
speaking is highly valued in business. Oral communication is effective when it is
clear, precise, relevant, tactful, considerate, concise, informative and adapted to the
needs of the listener.
 Spoken or Verbal Communication, which includes face-to-face, telephone, radio or
television and other media.
4. List and define sending and receive?

Answer:
 To send a message, a person must say or do something that represents an idea in his or
her own mind. The sender has a mental image, a vision, an idea, an opinion, or
perhaps some information that he or she wants to convey to someone else. The sender
initiates the communication process and has a primary interest in making sure it‘s
effective.
 To receive a message, a person must interpret something said or done by another
person—the sender—and give it a name and develop a feeling about it.
5. Define physical media and mechanical medial?
 Answer:
 Physical media: - we mean channels where the person who is talking can be seen and
heard by the audience.
 Mechanical medial: - the seconds of the two types of communication medium is
mechanical media and with mechanical media we mean written or electronic channels.
These channels can be used as archives for messages or for giving the big picture and
deeper knowledge.
6. What is the team meeting?
Answer:
 Team meetings are a key component of any business. It‘s important that the
employees know and understand what‘s going on with the company and what
expectations they need to meet in order for the company to be successful. It is one of
the best ways to create a culture of continuous improvement.
 The purpose of a team meeting is to share information efficiently and to provide
scope for discussion around what is being shared. A good team
meeting helps teams align on the topics of discussion, air any concerns or obstacles,
and have clarity on future actions.
7. What is an opinion consistently?
Answer:
 There is good reason for you to communication courtesy and clearly with all these
people. You have to get along with the people at your workplace, and you can do that
better if you treat them with respect and help them as much as you can. When you are
dealing with people from outside your workplace, you are representing your employer
and you need to present a good image.
8. What is the different B/N listing and speaking
Answer:
 Listing - it is more than hearing and it requires some effort. it involves nonverbal
communication as well when people are giving you instruction, you need to listen
carefully so that the job is done safely and accurately .
 Speaking - a lot workplace communication involves asking question or responding to
inquiries. To get the answers you want, you have to ask the right questions. Be specific
about what you need to find out so that the other person understands clearly
9. What are meeting are out comes?
Answer:
 It makes sure that everything necessary is including for discussion and nothing gets
forgotten at the meeting and during it, it keeps the discussion on track. Implementing
meeting outcome may include be to:
 Observing meeting  Compliance with meeting
 Obeying meeting instruction decision
10. List the effective communication leads?
Answer: effective communication leads to:
 Clear instruction so people know exactly what they are expected to do and it properly
 People feeling involved because they are well informed
 Higher moral and job satisfaction
 People working better as a team
 Time and effort saved as people are clear on what to do
11. Determine the steps of the error occurred?
Answer:
The step of the validation process the file or record failed can be determined by the format of
the notification email.
 Step 1: File validation failure
 Step 2: Pre-upload record validation failures
 Step 3 : record validation
 Step 4 : matching validation failures
12. List one by one report of requirement supervision?
Answer:
 Equipment assembly and  Environmental monitoring
calibration  Pest control
 Technology transfer  Complaints
 Maintenance cleaning and  Recalls
sanitation  Returns
 Verification of the effectiveness of  Change control
training
Assignment for Develop Understanding of Debt and Consumer Credit
1. Define the following terms
Answer:
a) Consumer is adperson who decides on the purchase of a good or service for personal
use, based on personal preferences, beliefs, and need or the influence of advertising
b) Credit a contractual in which a borrower receives something of volute now and agrees
to repay the lender at some later date. The borrowing capacity of an individual or
company
c) Debt it is simply defined as an amount of cash borrowed by a person from another
person, a financial institution, or the government.
2. Write different between debt and credit
Answer:
 Credit represents money available to be borrowed. A credit card, for example, allows
you to buy things with borrowed money:
 Credits increase the balance of gains, income, revenues, liabilities, and shareholder
equity. Credits are recorded to the right.
 While Debt represents money that has been borrowed but not yet been paid
back. When you make a $100 purchase with a credit card, for example, you're adding
$100 in debt. Make more purchases with the card, and your debt grows.
 Debits increase the balance of dividends, expenses, assets and losses. Record debits to
the left on the main ledger column.
3. What is the role credit facility?
Answer:
 A credit facility is a type of loan facility given to your business by a bank, which
provides that you can draw on any time you need it. An agreement with bank that
enables adperson or organization to be taken credit or borrow money when it is
needed.
 It allows the borrowing business to take out money over an extended period of time
rather than reapplying for a loan each time it needs money.
4. During 2017 ABC training a machine with br. 2, 500, 000, and 60% of cost of the
machine is covered by credit from abbey bank. The loan is to be repaid within 5 year at
equal quarterly instalment at an interest rate of 12%. The total service charge and cost
related to credit facility is br.2000 and 2500 for the first and second year respectively.
Assume simple interest.
I. Calculate principal repayments(interest & cost ) & cost of loan for the first year
Answer:
Task I: loan stated = 60% * 2,500,000.00 = 1,500,000.00
Number of repayment period = 5 * 4 = 20
 Single repayment = 1,500,000.00/20 = 75,000.00
Interest for 1st year of 1st quarter = 1,500,000.00 * 12/100 * 3/12 = 45, 000.00
Interest for 1st year of 2nd quarter = 1,455,000.00 * 12/100 * 3/12 = 42,750.00
Interest for 1st year of 3rd quarter = 1,350,000.00 * 12/100 * 3/12 = 40,500.00
Interest for 1st year of 4th quarter = 1, 275,000.00 *12/100 * 3/12 = 38,250.00
Total interest for first year loan period = ------------------------------- 166,500.00
Total service charge and related costs for 1st year = ----------------- 2,000.00
Total cost of money = ---------------------------------------------------- 168,500.00
Total principal payment for 1st year loan period--- 75,000.00 * 4 = 300,000.00
II. Calculate principal 5 repayments & cost of loan the second year
Answer:
Task II: Outstanding loan = --------- 1,500,000.00 – 300,000.00 = 1,200,000.00
Interest for 2nd year of 1st quarter = 1,200,000.00 * 12/100 * 3/12 = 36, 000.00
Interest for 2nd year of 2nd quarter = 1,125,000.00 * 12/100 * 3/12 = 33,750.00
Interest for 2nd year of 3rd quarter = 1,050,000.00 * 12/100 * 3/12 = 31,500.00
Interest for 2nd year of 4th quarter = -- 975,000.00 *12/100 * 3/12 = 29,250.00
Total interest for second year loan period = --------------------------- 130,500.00
Total service charge and related costs for 2nd year = ------------------ 2,500.00
Total cost of money = ----------------------------------------------------- 133,000.00
Total principal payment for 2nd year loan period--- 75,000.00 * 4 = 300,000.00
III. Outstanding balance at the end of third
Answer:
Task III: Outstanding balance of at the end of 3rd year --------
1,500,000.00 – (75,000.00 * 4 *3) = -------------------- 600,000.00

5. KUKU company holds a 120-day, 10% notes for birr 8,000, dated September 19, 2012,
that was received from customer on account. On November 20, 2012, the note is
discounted to Awash international bank at the rate of 12%.
I. Calculate the amount of interest
Answer:
P = principal = 8,000.00, r = interest rate = 10%, t = time = 180 days
I = prt  8,000.00 * 0.1 * 180/360 = 400.00 birr
II. Calculate the maturity value
Answer:
Maturity value = P + I, where I = prt  400.00
So, Maturity value = P + prt  8,000.00 + 400.00  8,400.00 birr
The discount period is the number of days from November 19, 2012, which is the date the
note is discounted to Awash bank, to the due date of the note (i.e. January 09, 2013).
Discount Period: 50 days
Date of Loan
Received Discount Date Due Date

Sep, 19/2012 Nov, 20/2012 Jan, 09/2013

Length of Loan: 120 days

Maturity Discount Discount
X X = Discount
Value Rate Period
= (8,400.00 X 0.12 X 50/360)  140.00 birr
The bank called Awash international Bank subtracts the discount from the note's maturity
value (i.e. 8,400.00 birr – 140.00 birr = 8,260.00 birr) and pays the company birr 8,260.00
for the note.
III. Record the necessary journal entries
Answer:
Date Account Title and description Debit Credit
Jan,09/2013 Cash 8,260.00
Notes Receivable 8,000.00
Discounted note to bank

6. Define ways to compare advertised interest rates?

Answer:
 It is one factor that will always influence borrowing and any subsequent effect on the
economy. If the economy is in a slow-moving state and thing haven‘t been moving
well, governments will sometime lower interest rates to make borrowing easier and
more manageable for consumer.
 The advertised rate is the actual interest rate that applies to your loan. It's a percentage
rate. Each month this number is multiplied by your remaining loan balance and
charged as 'interest' on your loan.
 The advertised rate doesn't represent the total fees and charges that apply to your loan,
so it only represents a part of the costs of the loan.
 Comparison rates were designed to prevent loan providers from advertising very low-
interest rates to customers, then charging higher fees to cover their costs.
 use a loan comparison website,
 Comparing loans using the comparison rate and the monthly repayment amount are
both good ways to compare
7. What are the procurement steps?
 Answer:
 Information gathering:- if the potential customer does not already have an
established relationship with sales /marketing function of suppliers of needed
products and services (P/S), it is necessary to search for suppliers who can satisfy the
requirements.
 Supplier contact:-when one or more suitable suppliers have been identified, request
for quotation requests for proposals request for information or requests for tender may
be advertised, or direct contact may be made with the suppliers.
 Background review:-references for product/service quality are consulted, and any
requirements for follow –up services including installation, maintenance and warranty
are investigated.
 Negotiation: - are undertaken, and price, availability, customization possibilities are
established.
8. What is a promissory note?
Answer:
 A promissory note is a financial instrument that contains a written promise by one
party (the note's issuer or maker) to pay another party (the note's payee) a definite sum
of money, either on demand or at a specified future date. A promissory note typically
contains all the terms pertaining to the indebtedness, such as the principal amount,
interest rate, maturity date, date and place of issuance, and issuer's signature.
9. What are the ways to avoid credit card fraud?
Answer:
 Not disclosing personal identification number (PIN) to anyone
 Selecting a PIN only the card holder would know signing the back of the credit card
10. List the strategies to minimizing cost?
Answer:
 Consolidating saving and credit facilities with the one institution where account
servicing fees can be cancelled out.
 Knowing how many free transaction come with the cared paying the minimum
monthly instalment on time

11. What are the roles of credit referents?

Answer:
 A credit reference is generally used to determine the creditworthiness of a person or
individual. Credit agencies are used most often for this purpose, though individual
letters of reference are sometimes necessary. With a credit reference letter, the entity
has no obligation or association with the loan. The reference letter serves only to
provide examples of the individual's or business‘s past history.
  Credit references provide information to potential lenders about the creditworthiness
of an applicant.
12. Implication of establishing a poor credit history may include
Answer:
 Higher interest rate penalties
 Inability to obtain finance in the future
 May disadvantage application for rental accommodation
 Necessity to boating guarantor in future loans.
Individual Assignment for Standardize and Sustain 3s
1. What is the job?
Answer: A Job can be defined as:
 It is a task done as part of the routine of one‘s occupation or for agreed price. It‘s also
a post of employment full-time or part time position and it is anything a person is
expected and obliged to duty and responsibility
2. What is the job requirement?
Answer:
The basic requirements for a job remain the same no matter what the job is, where it is located
or what professional and educational qualifications are required for it. These are as follows:
 Discipline: Nothing is possible without discipline. Any job requires a fundamental
core of discipline from the worker or the employee and this is a quality which is
independent of age, post, stature, job and so on. Discipline is absolutely indispensable
and provides the impetus for work that can be strenuous, repetitive, boring and even
unsatisfactory at times.
 Enthusiasm: Enthusiasm for work is also a pre-requisite for any job. An innate love
for the job, which in modern parlance is known as job satisfaction, is a core
requirement for any job. The drive to succeed, to innovate, to do well and to make
one‘s profession into ones livelihood is a critical drive which needs to be present in the
employee or cultivated as soon as possible.
 Qualifications: This is a more material, tactile need for a job which can be conveyed
through degrees and certificates. However education is not limited to what is taught in
colleges or vocational training courses. It is the burning desire to learn more, to reach
the depths of knowledge about a particular field of interest, to complete the job and
learn from it that marks the true enthusiast and the truly learned.
 Soft Skills: Soft skills include those skills which ensure that a job is executed well,
and the employee can carry himself in the proper manner too. For example, good and
smooth communication, computer skills, proficiency in language if needed,
presentable appearance, the ability to manage crises are all soft skills which are
fundamentally important in any job and which must be cultivated consciously.
3. What is work?
Answer:
 It is exertion or effort directed to produce or accomplish something labour, toil any
effort focused on desired outcome and leisure.
 to perform work or fulfill duties regularly for wages or salary
 to perform or carry through a task requiring sustained effort or continuous repeated
operations
 to exert oneself physically or mentally especially in sustained effort for a purpose or
under compulsion or necessity
4. Describe the difference between procedure and work instruction?
Answer:
Procedure While Work instruction

Procedures describe a process A work instruction describes how to perform the

It is a specific way to carry out a
process
It describes how the work has to
been performed and why
It explains how to do but doesn‘t get
to the all details of how it is done
5. What is OHS represents?
Answer:
conversion itself.
It describes the correct steps to perform a specific
task
It describes how accomplish a specific task within a
process with very detailed directions.
All the details of all the steps to follow in an
activity

 Occupational health and safety

6. What are the goal OHS?
Answer:
 The goaled of occupational safety and health programs include fostering a safe and
health work environmental work environmental. OSH may also protect co- worker,
family member, employers, customers, and many other who might be affected by the
workplace environmental. in the united states the term occupational health and safety
is referred to as occupational health and occupational and non occupational safety and
includes safety for activities outside work‘s
7. List some examples of OHS requirements in your work areas?
Answer:
 OHS requirements are legislation/regulations/codes of practice and enterprise safety
policies and procedures. This may include protective clothing and equipment, use of
tooling and equipment, workplace environment and safety, handling of material, use of
fire fighting equipment, enterprise first aid, hazard control and hazardous materials
and substances.
8. List at least 10 tools and material used to implement sort?
Answer: The following are some tools and materials used to implement the first pillar of 5S-
Sort.
 red tags sticker
 hook nails
 shelves chip wood
 sponge broom
  pencil shadow board/ tools board
 Formats (for recording necessary and unnecessary items, plans etc…)
9. List at least eight tools and martial used to implement set in order?
Answer: The following are some tools and materials used to implement the second pillar of
5S-Set in order.

10. List at least eight tools and martial used to implement shine?
Answer: The following are some tools and materials used to implement the third pillar of 5S-
Shine
 Sponge  Spade  Garbage
 Broom  Vacuum cleaner containers
 Detergent s  Oil
 Brush  Bolts
11. Describe steps to set in order?
Answer:
 Locate items in the workplace according to their frequency of use. Place frequently
used items near the place of use. Store infrequently used items away from the place of
use.
 Store items together if they are used together, and store them in sequence in which
they are used.
 Device a ‗just let go‘‘ arrangement for tools. This approach involves suspending tools
from a retractable cord just within reach so that they will automatically go back in to
their correct storage position when released.
  Make storage places lager than the items stored there so that they are physically easy
to remove and put back.
 Eliminate the variety of jigs, tools and dies needed by creating a few jigs, tools and
dies that serve multiple functions.
12. List steps to shine activities?
Answer:
 Step 1 determine shine target area
 Step 2 determine shine assignments
 Step 3 determine shine methods
 Step 4 prepare tool
 Step 5 starts to shine
13. List types of problems frequently exist in factors?
Answer:
 Oil leaks from the equipment on to the floor.
 Machines are so dirty that operators avoid touching them.
 Gauge displays and other indicators are too dirty to be read.
 Nuts and bolts are either loose or missing.
 Motors overheat.
 Sparks flare from power cords.
 V-belts are loose or broken.
14. Describe shine targets?
Answer:
 Shine target area are grouped in to three categories warehouse item, equipment and
space. Warehouse items include raw materials, procured subcontracted parts, parts
made in-house, and assembly components, semi-finished and finished products.
Equipment includes machines, welding tools, cutting tools, conveyance tools, and
general tools, measuring instruments, dies, wheels and casters, worktables, cabinets,
desks, chairs and spare equipment. Space refers to floors, work areas, walkways,
walls, ceiling, windows, shelves, closets, rooms and lights.
15. Describe step in cleaning/inspection.
Answer:
 Step 1: Determine inspection targets
The targets for inspection are similar to the targets of shine activities. These include
machines, equipments, and jigs, dies, cutting tools and measuring instruments.
 Step 2: Assign inspection activities
In principle, the people who carry out inspection on a particular machine should be the same
people who operate the machine.
 Step 3: Determine inspection methods
First all of the items to be inspected should be listed then an inspection checklist should be
prepared based on the inspection items.
 Step 4: Implement inspections
When implementing inspection, use all your senses to detect abnormities, inspection is not
simply a visual activity.
 Step 5: Correct equipment problems
All equipment abnormities or slight defects should be fixed or improved.
16. Describe the benefits from standardize?
Answer:
 Lead to workplace standardization  Lead work standardization
 Prevent setbacks in the first three pillars  Muda elimination
 Make implementing them a daily habit  Quality improvements
 Ensure that all the three pillars are  Cost improvements
maintained in their fully implemented  Delivery time improvements
state  Process improvements
17. List problems that avoided by implementing standardize activities?
Answer: Here are some of the problems that result when we do not implement
Standardization well:
 Conditions go back to their previous and undesirable levels even after a companywide
5S implementation campaign.
 At the end of the day, piles of unneeded items are left from the day's production and
lie scattered around the production equipment.
 Tool storage sites become disorganized and must be put back in order at the end of the
day.
 Cutting shavings constantly fall on the floor and must be swept up.
 Even after implementing Sort and Set in order, it does not take long for office workers
to start accumulating more stationery supplies than they need.
18. List least five tools and techniques used to standardize the 3s?
Answer:
 5s job cycle chart  Standardization level checklist
 Visual 5s  5s checklist
 The five minute 5s
19. What are the tool used to assign 3s responsibilities?
Answer:
 5s maps  5s schedules
 5s job cycle charts, which list the 5s jobs to be done in each area, and set frequency
cycle for each job.
20. Define incorporation?
Answer:
 It means creating a flow of good or operation in a factory process in which (1) jigs,
tools and measuring instrument are smoothly integrated into the process and (2) such
devices are stored where they are and therefore do not have to be returned after use
21. Describe use elimination in sustenance of the 3s?
Answer:
 Suspending or incorporating jigs, tools, or measuring instruments effectively
eliminates the need to return them after each use.
22. Define the fifth pillar of 5s?
Answer:
 The fifth pillar is Sustain. In the context of the five pillars, to sustain means to make a
habit of properly maintaining correct procedures.
23. List problems avoided by implementing sustain?
Answer: here are some of the things that happen in a company when Commitment to the five
pillars is not sustained.
 Unneeded items begin piling up as soon as sorting is completed
 No matter how well set in order is planned and implemented, tools and jigs do not get
returned to their designated place after use
 No matter how dirty equipment become, little noting
24. Why sustain is important?
Answer:
 Usually you commit yourself to sustain a particular course of action because the
rewards for keeping to the course of action are greater than the rewards for departing
Frome it.
 Here's just a few reasons why managing sustainability is important:
 Allows for deeper understanding of customer needs
 Improves trust and engagement between staff, investors, customers and other
stakeholders
 Builds credibility, improves relationships and enhances brand awareness
 Contributes to environmental efficiency through management systems (i.e. ISO
14001)
 Allows business practices to be  Improves customer sales and loyalty
more efficient  Strengthens community relations
 Attracts and retain employees  Enables innovation
25. Explain how to implement sustain?
Answer:
 The implementation of the sustain pillar is different from that of the sort, set in order,
shin, or standardize pillars in that the results are not visible and cannot be measured.
Commitment to it exists in people‘s hearts and minds and only that have shows its
 presence. Because of this it cannot exactly be ―implemented‖ like a technique,
however, we can create conditions that encourage the implementation of the sustain
pillar.
26. What are the common tools and techniques to sustain 3s?
Answer:
 5S slogans  5S maps  5S audit
 5S posters  5S pocket manuals  Awarding system
 5S photo exhibits &  5S department/  Big cleaning day
storyboards benchmarking tours  Patrolling system
 5S newsletter  5S months
27. Describe 5s audit?
Answer: 5S Audit:
 The purpose of this audit is to outline an approach making 5S a success in industrial as
well as our working areas.
 Enable 5S teams to design and establish a simple, effective and visual workplace
organization, which creates a professional workplace and culture that is effective,
organized and disciplined. Continual Improvement internal audit program enhance
excellent service delivery
 Audit findings can be used to identify trends and the key issues.
28. Why awarding is necessary in sustain implementation?
Answer: awarding system:
 Awarding for 5s promotion result according to evolution is recommended.
 For good performance award for efforts
 Award for good ideas
 Prize winner
 Group
 individual
29. List type of patrolling system‘s
Answer: Patrolling System
 Top management Patrol
 Check Up the activities Comprehensively
 Give emphasis on sustaining of the activity
 consider committees feedback
 5S Committee members and Promotion office Patrol
 Evaluate ―5S Check List‖
 Record problems on‖5S check findings‖
 Tack picture of 5S problems
 Mutual patrol
 Check mutually among KPT
 Self patrol
 5S leader and members check the results of activity by themselves.
 Checklist patrol
 Point out the problems by themselves at site as well as evaluate the results and
encourage members to urge KAIZEN.
 Camera patrol
 Visibly highlight the problems and progress of the activity using photographs.