Case Situation Analysis

Case Situation Analysis (Min 50 words):

In this case theres a small organization where the knowledge is mostly tacit and shared
mainly by informal means information shared by chats, informal meeting, video
communication. Tacit Knowledge and Informal Communication still have limitation to
knowledge sharing in organization. For the example tacit knowledge hard to explain in sort
formal statement or write in the documents, Some of informal chat or meeting and tacit
knowledge just based on feeling from any person in organization.

Problem Analysis : Definition and Statement

Problem Statement:
- Non structured knowledge management in Small organizations
- Hard to saving knowledge memory for business information

Problem Definition

Cause, Evidence, Impact Diagnosis

Problem Cause Evidence Impact

- Non structured - Not strong - Knowledge - Not Effective

knowledge foundation of Management Knowledge
management in knowledge System just stop Management
Small management and or still process in method
organizations relation from Tacit
every person in Knowledge, not
organization flowing to
explicit
knowledge
- Hard to saving - Knowledge - Use corridor - Flow of KM
knowledge sharing channel chats or informal Cycle is not
memory for just use informal communcition as running or
business communication channel of processing
information and not structured sharing properly
knowledge

KCM Characteristic

1. People in organization can Organize Knowledge Management Asset in company such as

many framework and knowledge that use to business management. establishing a knowledge
hierarchy can help new users browse and discover new content and can aid in curation down
the road. Take the time and really think about a knowledge structure that makes sense for
your organization.

2. Sharing of knowledge culture was created. Character of knowledge structure :

1. Reward structure—recognition for knowledge sharing with peers,

2. Openness/transparency—no hidden agendas,

3. Sharing supported—communication and coordination between groups,

4. Trust—shared objectives,

5. Top management support—upward and downward communication.

3. Knowledge Sharing in Organization team circle

- Sharing opportunities are created. there needs to be a proper opportunity and platform for
them to quickly share what they know so it can be used accordingly. Without efforts to
optimize knowledge capture, there will be difficulties in getting the key information that
delivers value.

- Incentives Encourage Participation. Getting workers to contribute for the good of the
business can be tough, particularly if the exchange is considered one sided. This however can
be easily rectified with incentives, this could be anything from a cash bonus, to an extra day
off work, whatever it is, it just needs to be something of value to the individual. There needs
to be clear recognition that what that person is offering is valuable.

Recomendation Option

Option Reason
Using Inukshuk methods  could provide information about tacit and
explicit knowledge within the organization,
clearer information about technology at in the
organization, then how a leader leads an
organization, and know the culture that exists in
the organization.

Inukshuk methods

- Socialization, The socialization process can done through social interaction and
sharing experiences among organizational members. Channel that can be use in this
process, using emails, group chat and do some formal meeting wih all people in
organizations

- Externalization, Externalization is a process conversion of hidden knowledge into

actualized knowledge (explicit). For example experiences, ideas or desires become the
 source knowledge from prototypes, models, books, blogs, and others. We can use
framework to make Knowledge Sharing plan in organization.

- Combination, is a concept creation of explicit knowledge with combine, categorize,

and collect two or more explicit existing knowledge. Combination known as a
supported transformation phase technology (blog, wiki, web organization, results
discussions, recordings of discussion of activities, videos, and others).

- Internalization, learn new ideas by learning by doing. Learning by doing is the

process whereby people make sense of their experiences, especially those experiences
in which they actively engage in making things and exploring the world.