Introduction to Symantec

Endpoint Management

Andrew Blackham
Pre-Sales Specialist

Introduction to Symantec Endpoint Management 1

Common IT challenges

“How do I manage users who “How do I manage all the new

rarely connect to the devices and software coming
corporate network?” into my environment?”

“How can I make sure we

are not over or under
“How do I protect my corporate
buying software licenses
assets and network from
and are in compliance
vulnerabilities?”
with our license
agreements?”

Introduction to Symantec Endpoint Management 2

 How does Symantec solve
these challenges?

Introduction to Symantec Endpoint Management 3

Manage anywhere across remote sites and users
IT Realities
• By 2015, over 37% of the
global workforce will be
mobile
• Companies with greater than
2,500 employees operate, on
average, more than 60
locations
Introduction to Symantec Endpoint Management
Symantec Endpoint Management
• Securely manage users anywhere on the
internet and eliminate the need for
dedicated VPN or leased lines
• Easily support and manage distributed
locations regardless of bandwidth
constraints
• Maximize administrator to managed
device ratios
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Easily manage diverse platforms
IT Realities
• 46% of corporations now issue
Macs to employees
• BYO devices to grow from 65%
in 2013 to 72% in 2017
• Linux market share expected
to double by 2016
Introduction to Symantec Endpoint Management
Symantec Endpoint Management
• Manage all devices from a single
console, with a singular experience
• Broad systems OS Support for
Windows®, Mac®, Linux®, and Unix®
• Native Mac imaging
• Support for VMware® and Hyper-V®
• Broad mobile OS support for
iOS®, Android™, Windows
Mobile®, Blackberry®, webOS™
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End-to-end software management
IT Realities
• 65% of enterprises were
audited in the past 12 months
• Top vendors to audit
customers include
IBM®, Adobe®, Oracle®, Micro
soft®, and SAP®
Introduction to Symantec Endpoint Management
Symantec Endpoint Management
• Common data model provides a single
place for purchases/contracts, single
definition of software, single interface for
different users
• Advanced reporting supports financial
costs, departmental expense for
chargeback, alerts on renewal
activities, and trending over time
• Automatic harvesting processes
• Single click application virtualization
• Deploy, update, and run SEP
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Broad patch management
IT Realities
• Only 2 out of the 25 top
vulnerable applications are
Microsoft products
• 5,291 vulnerabilities reported
for 2012
• Top 5 exploited vulnerabilities
are several years old with
patches available
Introduction to Symantec Endpoint Management
Symantec Endpoint Management
• Support for multiple platforms and over
50 non-Microsoft applications –
including all browsers and plug-ins
• Routine analysis and compliance
enforcement of applied patches
• Advanced analytic reporting and metrics
• Automation routines to simplify process
• Integration with Symantec’s endpoint
security, compliance and data loss
solutions
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Data insight for faster remediation and planning
IT Realities
• Data exists in multiple
databases
• Creating reports can be
extremely time consuming
• Reports are often inaccurate
and quickly out of date
• Managers frequently want
reports at a moment’s notice
Introduction to Symantec Endpoint Management
Symantec Endpoint Management
• Easily access and share business data
• Measure improvement with key
performance indicators (KPIs)
• Analyze trends over time
• Powerful on-the-fly reporting and charts
• Fast remediation with
dynamic, actionable summaries
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Endpoint Management Customer Jobs

Introduction to Symantec Endpoint Management 9

Symantec Endpoint Management

IT Management Suite
Client Management Server Management
• Provisioning • Provisioning
• Inventory • Inventory
• Software management • Software management
• Patch management • Patch management
• Application virtualization • VM management
• Remote management • Server monitoring
• Reporting and analytics • Reporting and analytics
Asset Management
• Asset tracking
• Barcode scanning
• Contract management
• Compliance
• Reporting and analytics

Complementary Solutions
Mobile Management Data Loss Prevention
Endpoint Protection Encryption
Introduction to Symantec Endpoint Management 10
Strong endpoint management global footprint

90 of the 10 of top 10 10 of top 10 8 of top 10

Fortune 100 Information Healthcare Global Financial
Technology Companies Institutions
Companies

Introduction to Symantec Endpoint Management 11

 Analyst & industry accolades
Best Management Suite
Symantec Positioned as a Leader in The Altiris IT Management Suite
Forrester Wave™: Enterprise Client November 2012
Management Suites, Q2 2012

Application Virtualization
Symantec Workspace Virtualization
“Symantec has made a significant January 2013

splash in this Wave, earning a

position as a Leader with long-
established strengths in core and
extended client management
License Management (ITMS)
Software Distribution (DS)
Drive Imaging (Ghost)
January 2013

functionality”
– Forrester, 2012 Remote Client Management (CMS)
Patch Management (ITMS)
January 2013

Asset Management (ITMS)

Drive Imaging (CMS)
Source: May 2012 The Forrester Wave™: Enterprise Overall Migration (CMS)
Client Management Suites, Q2 2012
January 2013

Introduction to Symantec Endpoint Management 12

Thank You!
Embrace Choice

Andrew Blackham

Introduction to Symantec Endpoint Management 13

Client Management Suite Capabilities
Capture and deploy disk images, migrate data and system configurations, and change operating
Deployment
system settings.
Gather inventory data about computers, users, operating systems, and installed software
Inventory
applications, and monitor and/or deny the usage of applications.
Software Distribute software and ensure that the correct software gets installed, remains installed, and
Management runs without interference from other software.
Assess, prioritize and deploy updates for common operating systems and applications to ensure
Patch Management
that managed computers are protected on an on-going basis.
Workspace
Virtualize applications to reduce application conflicts, testing requirements and support calls.
Virtualization
Resolve help desk issues or stay productive while you work away from your office by providing
pcAnywhere
secure, remote access to computers.
Real–Time View detailed real-time information about a managed computer and remotely perform various
Management administrative tasks, such as restart a computer, reset a password, and terminate a process.
Out of Band Discover computers with ASF, DASH, and Intel AMT in your environment and configure the
Management computers for out-of-band management.
Explore data, analyze trends and track IT performance without advanced knowledge of databases
IT Analytics
or third-party reporting tools
Create and implement automated processes that link together people, process and technology,
Process Automation
including the ability to create end-users forms and communicate between disparate technologies
Symantec Endpoint Inventory client systems for common endpoint protection products, migrate and rollout Symantec
Protection Integration Endpoint Protection agents, troubleshoot agent problems and report on status and outbreaks.

Introduction to Symantec Endpoint Management 14

 Asset Management Suite Capabilities
Lets you track and manage the physical, contractual and financial data associated with the IT assets in your
Asset Management
environment.
Configuration
Lets you model configuration items, resources, and the relationships between them in a single central
Management Database
database.
Solution (CMDB)

Barcode Leverage barcode scanners for a more accurate way of gathering and verifying asset information in the field.

Lets you create and implement automated processes that link together people, process and technology,
Process Automation
including the ability to create end-user forms and communicate between disparate technologies.

Lets you explore data, analyze trends and track IT performance without advanced knowledge of databases
IT Analytics Solution
or third-party reporting tools.

Data Connector Lets you transfer data between external data sources and the configuration management database (CMDB).

Introduction to Symantec Endpoint Management 15

Server Management Suite Capabilities
Improve the consistency and quality of server configurations. It delivers the comprehensive deployment
Deployment
capabilities that include image-based or scripted operating system installation and ongoing provisioning.

Identify the devices that are found in your network, and aggregates inventory data across all of your
Inventory
Windows, UNIX, and Linux assets.

Virtual Machine View virtual resources across Hyper-V and VMware platforms, and perform virtual machine specific tasks
Management such as creating virtual machines, modifying settings and changing the power state of a virtual machine.

Distribute software and ensure that the correct software gets installed, remains installed, and runs
Software Management
without interference from other software.

Assess, prioritize and deploy updates for common operating systems and applications to ensure that
Patch Management
managed computers are protected on an on-going basis.

Proactively monitor the critical components of your network. You can increase the network uptime with
Monitor
the self-healing remediation tasks that are configured before the critical events occur.

Real–Time Manage a single server in real time. View detailed real-time information and remotely perform various
Management administrative tasks, such as restart a computer, reset a password, terminate a process, and more.

Explore data, analyze trends and track IT performance without advanced knowledge of databases or third-
IT Analytics
party reporting tools

Create and implement automated processes that link together people, process and technology, including
Process Automation
the ability to create end-users forms and communicate between disparate technologies

Introduction to Symantec Endpoint Management 16

Server Management Suite Provisioning Capabilities
Feature Description
OS Install Imaging, scripting, or a combination of the two, bare-metal, re-imaging
Configuration BIOS, RAID, user/network settings, drives, services, location
Jobs, Tasks Out of the box, sample, and custom jobs
Scripts, Tokens Task sequencing, decision logic, standard and custom tokens, event chaining
PXE Zero-touch provisioning / management, bare-metal deployment
HW OEM Integration HP, Dell, IBM, FSC, SUN specific jobs, installation, drivers, white papers
Blade Rack/Enclosure Physical mapping, rip-&-replace logic (re-provisioning)
Virtualization VM imaging, VMware jobs, Virtual Center integration, ESX scripted install
iLO, DRAC, WOL Remote management, In-Band and Out-of-Band
Packaging Application and configuration packaging
Multicast Distributed multicast for imaging, network layout agnostic
Console Central console, security roles, drag and drop, wizards
Multiple OS Production: Windows, Linux, Mac, Solaris; Pre-OS: WinPE, Linux, DOS
API C#, Web Services, COM, and CLI API sets for customization and extensibility

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