Instituto Politécnico Nacional

ESCUELA SUPERIOR DE COMERCIO Y

ADMINISTRACIÓN
UNIDAD SANTO TOMÁS

Calidad y Teoría General de

▬▬
Sistemas Bilingüe

Cultura de calidad

1
La técnica al servicio de la patria
Index
Introduction...........................................................................................................................................2
Objetive..................................................................................................................................................2
Developing.............................................................................................................................................3
Conclusion..............................................................................................................................................5
Information sources...............................................................................................................................5

Introduction

Culture is the model by means of which all the inhabitants of a society are educated,
they are principles that govern the way of acting. The organizational culture is
influenced by a set of beliefs, habits, values, attitudes, traditions that exist in all
organizations and that make them unique.

With the organizational culture limits, guidelines or norms can be defined that
generate a value and identity to the collaborators and make them part of a company,
facilitating commitment and reinforcing the unity of the organization, and in turn
generates control and motivation of the people who participate in it. If a good
organizational culture is implemented in a business organization, learning could be
achieved, increasing communication and interaction between employees, achieving
the achievement of the general objectives of the organization.

Objetive
The main objective is to know the importance, characteristics and the impact that
culture has on an organization to achieve the objectives of an organization
 Promotes the sense of individual and
group work.

It drives the relevance of getting things

right from the first time.
Developing

Locate the new leader as facilitator of

Benefits working conditions.
Quality philosophy

Emphasizes the importance of

maintaining the motivation of all staff
in an organization.

It is an investigation, analysis and creation Seek the revaluation and dignification

of ideas with the aim of promoting of work
continuous improvement in the
organization with the participation of all its
members.
It is a group of employees from the same
workspace who meet within a department or
Quality circle workspace to create strategies to eliminate
problems and achieve goals.

A professional must be committed to meeting

Total Quality the needs and expectations of the organization,
employees and customers

Philosophy System
A professional must be fully confident in his or
her abilities to implement modern techniques in
Total Quality Challenges the organization to meet challenges and achieve
Total Quality

For the creation of better conditions of

competition, to produce better and with lower
costs, it is important to learn to comply with
responsibility and make the necessary changes
Adopting the new Philosophy to create a philosophy that allows people to be
introduced into a process of continuous
improvement motivating them to rediscover the
enormous potential they have

Organizational culture
Quality culture
They are a set of individual behaviors in an
organization, based on shared beliefs and
values, continuously seeking to achieve the
organization's objectives in relation to the
quality of its products or services and the
satisfaction of the needs of its customers.
Quality culture in the
organization
It defines limits, guidelines or standards that
generate an added value of identity to members
who are clear that they are part of a company,
facilitating commitment and strengthening the
unity of the organization, and in turn generates
control
The climate of feelings that are lived in an
organization, due to the physical environment
and the way its members interact with each
other and with external
A quality culture is an environment in which
employees not only follow quality standards, but
also view others systematically, take quality-
focused action, listen to others talk about
quality, and feel the quality around them
Lewin method
Edgar Schein's method
Thawing.This step prepares the focus group or
organization as a whole to enter the change by
explaining the problem or situation facing
Movement.In this part of the process,
individuals make the necessary change guided
by direction.This change must be made at two
cultural levels: acceptance and valuation,
including the assumptions of the organization.
Reconstruction.The habits introduced at the
previous point, being slowly assimilated by team
members, internalize and become part of the
culture.Management's responsibility is to
reinforce this change by adopting policies and
procedures for human performance
assessments and recognitions that ensure new
work habits.
Primary.They are the ones who act when an
organization is created, and are usually the
result of the work style of the leader of the
organization, such as: what attracts the
attention of the leaders, what they measure and
control regularly; how it reacts in crisis
situations and critical incidents; the criteria by
which leaders place their resources.
Secondary.So called because in young
organizations they are not creators of culture,
but in mature organizations they become
so.They also only work if they are consistent and
consistent with primary mechanisms.In the
event that they become defered they are a
Conclusion

With this activity we could see the important role that the philosophy and culture of
quality plays as it generates improved products and services, lowers costs and
allows to increase the financial profitability of companies.An important factor is the
motivation and integration of workers, because motivation drives quality work and
achieves the objectives of the organization

Information sources
S/A. (S/A). Filosofía, Políticas y Cultura de Calidad. 2021, de Aula PoliVirtual Sitio
web:
https://www.nsyp.aulapolivirtual.ipn.mx/pluginfile.php/19574/mod_assign/intro/recurs
os/unidad_3/filosofia_politicas_cultura_de_calidad.pdf