Job Description

Title: Chief Performance and Operations Officer

Purpose: Align four key decisions related to people (employees, customers, shareholders- in that
order), strategy (differentiation driven by core), process (execution with standardization and
repetition), and profit (driven by one key factor of the business).

Job Description: Chief Operating Officer

Purpose Objectives Key Responsibility Areas Key Performance Areas

Scope
To ensure right people • Identify and grow - Create environment for active
are engaged in right leaders from within coaching of potential new
things in a right manner the organization at all leaders by senior leaders
levels
- Ensure continuous education
through training and
development rituals to equip
new leaders to fulfill their
updated KPIs including
coaching

• Attract, hire, and - Update or introduce hiring

People retain ‘A’ Players in methods that ensures
the organization at all candidates’ competencies
levels align with core values of the
organization

- Introduce and lead test-drive

programs in the organization
for hiring in critical positions
based on results of the
candidate and build synergy
among existing leaders of
function and business units by
allowing them to experience
different responsibilities

- Introduce and scale marketing

functions of the organization
for attracting top talents

Operation To create and update • Create and maintain - Support teams to align their
systems and structures healthy teams to daily, weekly, monthly,
(both physical and collectively set quarterly, and yearly targets
organizational) to priorities and direct with collectively agreed
handle complexities to efforts accordingly priorities
 ensure synergy in the
organization during
growth
Operation
• De-hassle to curb
To create differentiated • Create framework that
strategy that is
supported by core
values and
competencies of the
organization
Strategy
• Integrate core values
- Identify and align accountable
people of function and
business units with financial
line items and ensure instant
visibility of efforts for all
teams and conduct continuous
review on agreed collective
priorities
- Establish effective meeting
rituals for rhythmic
communication to move
information quickly and
accurately through the
organization
- Create healthy work
demotivation environment by removing
obstacles, related to physical
or logistical infrastructure and
organizational systems for
team to perform efficiently
and effectively
- Map boundaries and rules of
truly details vision, the organization, and function
brand promise, and business units for
moonshot efforts, and decision making with core
competencies of the values to identify
organization opportunities to pursue in the
market and identify
improvement areas to purse
opportunities when
organization is ready
- Map boundaries and rules of
the organization, and function
and business units with core
values to provide framework
for independent decision
making on daily operational
issues from team members at
all levels of the organization,
consequently delegating from
senior leaders
- Create or upgrade
and competencies of performance appraisal
the organization in system, employee handbooks,
and onboarding process by
 human resource integrating core values of the
processes organization into KRAs and
KPIs of employees across all
levels

Job Description: Chief Performance Officer

Purpose Objectives Key Responsibility Areas Key Performance Areas

Scope
To evaluate all key • Diagnose people and - Implement management
relationships performance gaps on accountability systems
surrounding the leadership team for
business from each function and
personal to business unit
professional
• Identify critical - Set clear expectations with
People activities to keep the ranked priorities, critical
leaders happy and number, and major KPIs for
engaged directed efforts of the leaders
and their team

- Create various appreciation

and recognition programs at
all levels

To establish systems • Establish tools and - Analyze data to create success

and processes to processes to gather and metrics from leading
collect qualitative track intelligence from indicators predicting future
and quantitative data market, employees, outcomes and lagging
identifying priorities customers, and in- indicators showcasing current
and critical number house systems performance
for success
- Establish tools to make all
KPIs and critical numbers
visible to link cascading-KPIs
Operation with priorities across all
levels of the organization

• Diagnose for process - Establish tools, process, and

optimization technology for tasks that can
be automated electronically

- Create checklists with

decision making handbooks
for faster decision making for
automating efforts that are
manual
 To identify one • Diagnose the X that - Analyze the X based on
Profit per X that will define future strength and weakness of the
underlies entire scaling up of the organization and trends of the
Strategy economic engine of organization market and economy
the organization
- Cascade critical numbers
impacting the X with KPIs
across all levels of the
organization

Other Specifications:

• Monitor key activities and assure they are performed on regular basis to ensure ISO
27001:2013 certification of the organization
• Continuous review of organizational SOP, guidelines, and authority delegation and
amendment as per the marketing and company dynamics
• Lead employees to encourage a performance-driven culture in the organization
• Oversee the Business Process Reengineering, Standard Operating Procedures, and Resource
Bandwidth mapping and Optimization of all Departments
• Oversee the talent management process
• Evaluate the company’s performance and recommend strategies to CEO and BOD to
improve results
• Oversee the DNA of the organization and Talent management, Projects and General
Administration, Business Operations, Support, and other relevant verticals of the company

Relevant Competencies:

• Proven experience as COO, CFO, Business Process Manager or Project Manager

• Understanding of Matrix organization structure with function and strategic business units
• Experience in acting as a liaison for the organization in external environment
• Demonstrable competency in strategic planning and execution
• Experience with data analysis and data mining
• Working knowledge of operations of software company
• Working knowledge of operations of fintech company
• Excellent interpersonal and public speaking skills
• Aptitude in decision-making and problem-solving
• Proven leadership experience

Experience:
• Masters level qualification in engineering or management
• More than or equal to 5 years of work experience