TecSmart Elecronics Case Study

A Requirement in
CBME 1: Operations Management and
Total Quality Management

Submitted by:
Raña, Kathleen Joy M.
Ramos, Jazmyne Rae B.
Rivera, Marian Nicole D.
Salayon, Xyrus Lance O.
Samonte, Andrea Kaye F.
Vila, Bea Eloisa D.

Submitted by:
Pajimola, Caroline G.
Instructor
 TecSmart Elecronics Design
Framework 1: Practices Supporting Deming’s Point

TecSmart Practices Deming’s Points Discussion TecSmart Practices Deming’s Points Discussion
Institute Institute
Senior leader set company objectives and guide Management Commitment, They assess everything to makes TecSmart uses more than a dozen
cross-functional teams to review and develop Understand Inspection and Processes used to gather customer
Learn the new Philosophy, perfect and leadership provides different processes to gather customer
individual plans for presentations to employees. information are in lined with quality
Institute leadership, Optimize change. information by consolidation and cross- Improve Constantly
control that helps in innovation.
Each manager develops a supporting objective, and team effort and take action referencing.
nearly every employee works on a team to support
these objectives.

Institute Training, Optimize Customer relationships training for

All employees receive customer
Learn to embrace new knowledge Teamwork, and Remove employees improve engagement
Senior leaders participate in quarterly communication Learn the new philosophy, relationship training. Customer service
to have better performance and Barriers to Pride in and build harmonious relationship
meetings with all employees to discuss company institute leadership, and drive employees help define service
should not be fearful of this Workmanship with customers.
issues and answer questions. All employees receive out fear. standards, which are tracked on a
full financial information from their managers each knowledge because it could routine basis.
month. disclose some of their failings.
All complaints are handled by the vice Resolving complaints enables
Improve Constantly,
president of sales and resolved within business to gain idea on how to
Senior leaders teach quality courses, meet with Management commitment, As Senior Leaders teach Management Commitment,
two days. The vice president is improve performance to meet
stakeholders and are actively engaged in professional learn the new philosophy, employees, it gives an impact into and Optimize Team Effort
responsible for ensuring that any customer’s satisfaction.
and community organizations. institute leadership, and a good output. process that generated a complaint is
institute training. improved.

The company collects operational data in every Operate with an understand of

department and evaluates its information
requirements in monthly senior staff meetings and
cross functional task team meetings.
TecSmart Sets Six Sigma goals for most processes
and converted process measurements to parts per
million on all product lines.
Understand inspection and
improve constantly.
Improve Constantly,
Understand Inspection and
Eliminate Quotas and MBO's.
thinking and viewing the
organization as a system while
always focused on continually
improving.
Improve constantly and forever
the system of production and
service.
Customer satisfaction data is acquired
Reviewing customer’s
from sales representatives, executive
satisfaction data is connected
phone calls and visits, and satisfaction Understand Inspection,
Institute Leadership with quality control that can help
surveys. These data are reviewed and
to improve performance and meet
compared by the executive team during
customer’s expectations.
the strategic planning process.

All employees trained in five- step problem solving Institute Training, Improve Management needs training to
process based on defining problems, collecting data, Constantly, learn the learn about all aspects of the
analyzing the cause, of the problem, developing Philosophy and Optimize company to improve, adopt,
solution, and implementing change. Team Efforts and have cooperation.

Inputs to the strategic planning process include Creating management systems

customer feedback, market research, and bench- that allowed people to take
Institute Leadership and
marking information from customers, suppliers, pride in their work and was
Optimize Team Efforts
competitors, and industry leaders. consistent with the principle.
Framework 2: Practices Support Baldrige Criteria
Leadership
*Senior leaders guide cross
functional teams
*Senior leaders participate in
quarterly communication meetings
with employees.
Customer and
Market focus
*All employees received CRM
Training.
*Customer satisfaction data is
acquired from sales
representatives.
*All complaints were handled
by Vice president of sales
*Meetings were held with
customers to identify
requirements of their products
Process
management
*Company collects operational
data in every depth to evaluate
information requirements
*Company has set Six sigma
goals for its processes
*All employees trained in 5 step
problem-solving process
Framework 3: Improvements of Baldrige Criteria and Recommendation to TEcSmart
Strategic planning
Recommendations
*Senior management set company
objectives
The company should make the employees accustomed to the strengths and
*Each department operates to differences of Baldrige Focus and Deming's 14 points, it can help the company to be
serve company's objective successful in the long run
The organization must become active in its governance and
social responsibility measures.
Information and Lack of performance measure system that looks into real time marketplace
analysis performance, and operational performance
*Senior leaders guide cross
functional teams
*Senior leaders participate in
quarterly communication meetings
Improvements
with employees.
The opportunities for improvement relative to the Baldrige
criteria that I would suggest includes the operational costs,
competitive environment, and engagement with external
auditors
Human resource
focus
*All employees were involved to
discuss problems & issues *All
employees were trained for
handling problems.