Assignment 1

Download and listen the audio files posted above this assignment in SPADA to do the
exercise No. 1 and 2.
1. Correct the notes according to the telephone conversation listened from the 2 audio files.
The note in white paper (left side) is written according to call 1 (track 13) and the note in
light brown paper (right side) is written according to call 1 (track 14).

ANSWER:
 Call 1 Note (Left side)
The mistakes are: model RS 877,
Unit price:
1000 units = € 1,56
2000 units = € 1,49
 Call 2 Note (Right side)
The mistakes are: Misha Obremok Delivery Address
Mitskevich Ulitsa 6
79000
Fax no (+38044)4204

2. Complete this telephone conversations according to the audio files. Listen track 13
for completing the conversation text in the pink box (Call 1-left side), and listen
track 14 for completing the conversation text in the blue box (Call 2-right side)
 ANSWERS:
CALL 1:
1. about
2. right
3. was
4. tell
5. right
6. catch

CALL 2:
1. calling
2. check
3. pen
4. spell
5. read
6. again

3. Rewrite the sentences below to make them less direct, as in the example.
1. What is your question?
 What was your question?

2. Can you tell me your name?

Answer:
Could you tell me your name?
3. I just want to check the address.
Answer:
I just wanted to check the address

4. What is your name again?

Answer:
What was your name again?

5. What do you want to know?

Answer:
What did you want to know?

6. What is your charge for delivery?

Answer:
Could you tell me what your charge for delivery would be?

7. How long does it take to send it?

Answer:
Could you tell me how long it would take to send it?
8. I want to ask if you have time to meet tomorrow.
Answer:
I just wanted to ask if you have time to meet tomorrow
4. Complete these extracts from a telephone conversation with words from the box.

• And your name was

• Did you say
• Let me just read that back to you
• So that's
• Sorry, was that
• To Poland
Answer:

1. To poland?
2. Did you say
3. Sorry, was that
4. Let me just read that back to you
5. And your name was
6. So that’s

5. Check that you have understood correctly. Ask about the highlighted information
(written in RED color), as in the example no 1. (More than one answer is possible each
time).

1. I would like to order 50 units.

Answer:
Sorry. Did you say '50 or 15 units? OK so that's 50 units.
Ok so that’s 50 units
2. Our address is 98 King Street, Hull.
Answer:
 Sorry, did you say 98 king street?

3. My phone number is 0912103885.

Answer:
Let me just read that back to you. Your number is 0912103885

4. The meeting is on Thursday.

Answer: Thursday, right

5. My name is Oliver Prentice.

Answer:
Prentice, right

6. The new price is €72.90

Answer:
Sorry did you say €72.90 or €79.20