Name: Wajahat Mobin Qadri

Class: MBA 2nd Semester

Subject: Design of Business Process & Networks
Date: 27-Mar-2021
Mr. Shahab Ahmed
Topic: K – Electric Complain Business Process
Assignment No 01
Business process modelling notation is comprised of symbols that are used as a
representation of tasks and workflows.
This procedure should explain how a customer can file a complaint. A customer should be
able to make a complaint through different communication channels, e.g., in writing, in
person, by telephone, by email, online, comment box, etc. This procedure should explain
what the customer can expect as feedback to their complaint, and the expected
timeframe for your feedback.
 send Feedback to customer

No

Customer Grid Dept. Load shedding.

Telephon Services, yes
e/Online complaint Complaint Dept. Over Billing.
valid?
MIS Dept. New Connection.
.

Analyze the yes

Closed the
Find out the solution Complaint
Complaint Resolved? Complaint

No

send Feedback to customer

send Feedback to
customer