15/04/2021 SR Detail

SR 3-24227005641 : Problems displaying data in the "Activity Flow" in Track Instance

Severity 1-Critical Status Closed

Escalation Status Never Escalated Opened Oct 7, 2020 6:07 PM (6+ months ago)
Last Updated Nov 4, 2020 8:57 PM (5+ months ago)
Bug Reference No Related Bugs Attachments No Related Attachments
Related Articles 2517636.1, 2606359.1 Related SRs No Related SRs
Support Identifier 22757650
Account Name Otto Baumgart Industria E Comercio S A
Primary Contact Sergio Joviano Brighentti Alternate Contact
Service Type Oracle Integration-OIC Service CLOUDCM vedacit
Service Version 17.4
System Host No Related Hosts
Product Version NA
Operating System OS Version
There is a flash in the display of data in the "Activity Flow" in Track Instance. At some point the data appears,
others do not. We also sent the user "invokedBy" through the "logger" that invoked the OIC API and also does not
Problem Description appear in the "Activity Flow"

I attached two prints showing the difference between two instance ID's

History
ODM Knowledge Content Oracle Support- Oct 28, 2020 2:58 PM (5+ months ago)
Knowledge Review completed.
ODM Action Plan Oracle Support- Oct 28, 2020 2:30 PM (5+ months ago)
Sergio,

I am inactivating this SR as the issue is not reproduced for a week now.

If the issue persists, please update the SR.

Thanks
Suresh
ODM Data Collection Oracle Support- Oct 20, 2020 10:55 AM (5+ months ago)
-- Collaboration --

In the conference, customer demonstrated instance id generated as on October 15th that had no payload details.
The corresponding flow logs for 15th October had rotated and not available to debug the issue.
A new flow id was generated for the integration and the activity stream had the payload details displayed in the UI after few minutes of
integration completion.
There were no issues for the flow generated in the conference.
Customer to monitor for next few days to check if issue can be replicated.
If issue is reproduced in the test instance, customer to collect the flow id details and immediately download the corresponding low logs and
upload to the SR for review.
Update from Customer SERGIO.JOVIANO@INFOA2.COM.BR- Oct 20, 2020 9:12 AM (5+
months ago)
Upload to TDS successful for the file iscs-diagnostic-logs-1603195003446.zip.
ODM Action Plan Oracle Support- Oct 19, 2020 7:00 PM (5+ months ago)
Sergio,

We received the updates.

Thanks
Suresh
Update from Customer SERGIO.JOVIANO@INFOA2.COM.BR- Oct 19, 2020 6:16 PM (5+
months ago)
Hello,

OK, confirmed

Thanks
Sergio
ODM Action Plan Oracle Support- Oct 19, 2020 2:28 PM (5+ months ago)
Hi Sergio,

The Hub translation team have confirmed the availability for conference scheduled tomorrow (20th October) at 8:30 am Sao Paulo Time (5:30
AM Mountain).

Zoom conference URL : https://oracle.zoom.us/my/suresh.krishnaswamy?pwd=NlhJRWpnMnY1bSsvQTdiaHBxVDgxdz09

Thanks
Suresh
ODM Action Plan Oracle Support- Oct 18, 2020 4:32 PM (5+ months ago)
Sergio,
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15/04/2021 SR Detail

Please join the following zoom conference on 20th October at 8:30 am Sao Paulo Time.
Zoom conference URL : https://oracle.zoom.us/my/suresh.krishnaswamy?pwd=NlhJRWpnMnY1bSsvQTdiaHBxVDgxdz09

Thanks
Suresh
ODM Action Plan Oracle Support- Oct 18, 2020 12:39 PM (5+ months ago)
Hi Sergio,

I will schedule the conference on October 20th at 8:30 AM Sao Paulo time.
I will also inform Hub translation team.

Thanks
Suresh
Update from Customer SERGIO.JOVIANO@INFOA2.COM.BR- Oct 16, 2020 2:52 PM (6+
months ago)
Hi,

Can we schedule for Tuesday, October 20th at 08:30 GMT -03: 00 (São Paulo Timezone)?

This is the only time we have, and we will need a HUB translator

Regards
Sergio
Manager Review Oracle Support- Oct 16, 2020 11:43 AM (6+ months ago)
Manager Update
========================
Please note as I received a message from the translation HUB that you do not mind this being reassigned to another Support Engineer so that
your time 14hurs GMT -3 could be met. It is not the Support engineers location that is dictating this time. We would like the call to be with
Support/Developer/Customer and it is the very specific Developer who is working your issue that is giving his availability.

If you cannot make the time the Developer has presented we will work on getting a new developer, but since this Developer is already familiar
with the issue and has done the troubleshooting it would be best if you could make the time.

Their availability is;

11:00am to 8:00pm IST.

Sandy
Integration Support Manager
Call - Inbound Oracle Support- Oct 16, 2020 11:27 AM (6+ months ago)
Call - Inbound
----------------------------
Customer contact: Sergio

Comments for this update: Sergio called in to inform that on Monday the earliest time tha the is available for a Zoom is 14hrs GMT -3. The
Engineer seems to be off today and tomorrow, won't be able to update the SR on time. Customer agreed to request to transfer the SR to
another Available Engineer which can update the SR accordingly.

ACTION PLAN
--------------------

Working on it.

Thank you.
Aline
Oracle Global Customer Support
ODM Action Plan Oracle Support- Oct 14, 2020 8:29 PM (6+ months ago)
Sergio,

15:00 pm GMT -3 (Brazil Time) will be 11:30 pm IST which is too late in IST Timings.

Can this conference be run on 19th October, Monday 9 am Brazil Time (GMT -3) which 5:30 pm IST ? Please confirm.

Thanks
Suresh
Update from Customer SERGIO.JOVIANO@INFOA2.COM.BR- Oct 14, 2020 7:12 PM (6+
months ago)
Hi,

We can schedule for Friday, 16-10, at 15:00 pm GM -03: 00 (Brazil Time).

Please, we will need Translation Hub.

Thanks

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15/04/2021 SR Detail

Sergio
ODM Action Plan Oracle Support- Oct 14, 2020 2:02 PM (6+ months ago)
Sergio,

I will be scheduling a zoom conference with OIC Development team to review this issue further.

Can you please confirm if you are available for a conference between 11:00 am to 8:00pm IST ?

Thanks
Suresh
Update from Customer SERGIO.JOVIANO@INFOA2.COM.BR- Oct 14, 2020 9:19 AM (6+
months ago)
Hi,

I attached to the service request.

Regards
Update from Customer SERGIO.JOVIANO@INFOA2.COM.BR- Oct 14, 2020 9:19 AM (6+
months ago)
Upload to TDS successful for the file activity-stream-instanceId-4405918.json.
Update from Customer SERGIO.JOVIANO@INFOA2.COM.BR- Oct 14, 2020 9:19 AM (6+
months ago)
Upload to TDS successful for the file activity-stream-instanceId-5603875.json.
Update from Customer SERGIO.JOVIANO@INFOA2.COM.BR- Oct 14, 2020 9:19 AM (6+
months ago)
Upload to TDS successful for the file iscs-diagnostic-logs-1602677792425.zip.
ODM Action Plan Oracle Support- Oct 13, 2020 9:06 PM (6+ months ago)
Hi Sergio,

When the instance id is created, can you download the flow logs to check if the payload is present ?

Thanks
Suresh
Update from Customer SERGIO.JOVIANO@INFOA2.COM.BR- Oct 13, 2020 2:56 PM (6+
months ago)
Upload to TDS successful for the file Track_Instances_Problem_View_Data_003.docx.
Update from Customer SERGIO.JOVIANO@INFOA2.COM.BR- Oct 13, 2020 2:56 PM (6+
months ago)
Hi,

We are in integrated testing, and I got what you asked for. I attached to the call.

Regards
Sergio
ODM Action Plan Oracle Support- Oct 11, 2020 12:21 PM (6+ months ago)
Sergio,

Can you create two flow instance id's one after the other (with a minute time stamp difference ) and let us know if the payload is displayed for
both ?

Thanks
Suresh
Update from Customer SERGIO.JOVIANO@INFOA2.COM.BR- Oct 9, 2020 2:32 PM (6+
months ago)
Upload to TDS successful for the file Track_Instances_Problem_View_Data_002.docx.
Update from Customer SERGIO.JOVIANO@INFOA2.COM.BR- Oct 9, 2020 2:28 PM (6+
months ago)
Hi,

As requested, I attached a document with the screens and details.

Remembering that the alternative of intercepting the data and recording in SFTP is out of the question, as we understand that the purpose of
the ICO, in addition to being an integrating tool, must at least guarantee access to the logs.

Regards
Sergio
Call - Inbound Oracle Support- Oct 9, 2020 1:05 PM (6+ months ago)
Call - Inbound
----------------------------
Customer contact: Ricardo P - CSM Oracle

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Comments for this update: Ricardo called in behalf of customer in attempt to take some proactive action and expedite a response to the
Customer. Informed that the Engineer has provided a SAP with a complete documentation with possibilities to the customer. If does not work,
please, ask customer to update the SR with their finds and evidences why this does not work. The bug is something that the Engineer will tell
them later if it is applicable. Will be asked to the customer to update the SR with detailed a, b and C as updated in the SAP.

Thanks,

ACTION PLAN
--------------------

n/a

Thank you.
Aline
Oracle Global Customer Support
Update from Customer SERGIO.JOVIANO@INFOA2.COM.BR- Oct 9, 2020 11:50 AM (6+
months ago)
Hi

We internally check the traffic / consumption of data, and they do not exceed 10mb.

Therefore, we believe it is a bug. For some moments the visualization of activities works.

Regards
Sergio
ODM Solution/Action Plan Oracle Support- Oct 8, 2020 2:46 PM (6+ months ago)
Hi Sergio,

The payload details are derived from OIC Flow logs and the flow logs get rotated after 10mb limit.
When the flow logs are rotated, the payload information will not be available for display in OIC Console.

A few options :

a. Users can use the REST API

How to download diagnostic and flow logs which are no longer available through OIC UI interface (Doc ID 2606359.1)

b, How to Persist Activity Stream Data for an Integration (Doc ID 2517636.1)

An option is to use stage file inside the integration to append all the diagnostics data you want to save at each point in the flow (like payload,
check-point info, etc).
At the end of the flow, in the successful path or failed path (inside global fault handler in case you have exceptions), archive this stage file to
your FTP Server.
You can provide a name to easily correlate it with the instance id (like instance id and timestamp for the filename).
For later investigation that requires the Activity Stream Data for an instance, check the file saved that is correlated with the instance id.

c. Enable trace and payload only if required for debugging purpose and limit the number of integrations where tracing is enabled. The best
practice is not to enable payload option for integrations that handle large payloads in a looping logic.

Thanks
Suresh
ODM Proposed Solution Justif Oracle Support- Oct 8, 2020 2:39 PM (6+ months ago)
Flow logs get rotated after 10mb and hence no data is available in the activity stream.
ODM Proposed Solution(s) Oracle Support- Oct 8, 2020 2:38 PM (6+ months ago)
To decrease the size of the flow logs (and thereby increase the time payload data is available in the Activity stream), users can do the
following:

1) Only activate your integrations using "TRACE" and "PAYLOAD" options when you absolutely need to (for debugging purposes.)
2) Do not set the "PAYLOAD" option at activation for integrations which handle very large payloads or a high number of payloads (through
looping mechanism, for example).
ODM Cause Justification Oracle Support- Oct 8, 2020 2:35 PM (6+ months ago)
The size of the flow log is restricted to less than 10 MB per file
ODM Cause Determination Oracle Support- Oct 8, 2020 2:35 PM (6+ months ago)
In the OIC Console, the Activity Stream payload data is derived from the "ics-flow-log" files which get created on the OIC instance at runtime.
The flow-log files are rotated after they reach a certain size, and only a finite number of files are retained
ODM Issue Verification Oracle Support- Oct 8, 2020 2:35 PM (6+ months ago)
Verified the issue in the screen shots as noted below:

SCREEN SHOTS
-----------------------
Filename =Track_Instances_Problem_View_Data_001.docx

Flow iD : 5601883
10/7/2020
5:28:19.019 PM
Payload is available .

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15/04/2021 SR Detail
Flow Id : 4403959
10/07/2020
4:49:49.049 PM
Payload is not available in the activity steam
ODM Issue Clarification Oracle Support- Oct 8, 2020 2:34 PM (6+ months ago)
Flow Id : 4403959
10/07/2020
4:49:49.049 PM
Payload is not available in the activity steam
ODM Data Collection Oracle Support- Oct 8, 2020 2:33 PM (6+ months ago)
-- Screen Shot(s) --

File Name or Source

-------------------------
Track_Instances_Problem_View_Data_001.docx

Description
--------------
Screen capture of activity stream in OIC Console

Relevant Information Collection

---------------------------------------
Flow iD : 5601883
10/7/2020
5:28:19.019 PM
Payload is available .

Flow Id : 4403959
10/07/2020
4:49:49.049 PM
Payload is not available in the activity steam

Relevance to the Issue

---------------------------
No payload available for Flow Id : 4403959 in the activity stream.
Notes Oracle Support- Oct 7, 2020 11:01 PM (6+ months ago)
Hello Sergio Joviano,

I have taken ownership of your SR as a member of the Oracle PaaS Delivery team. With your assistance, I will work to resolve the issue. Please
allow me some time to review the latest posted details and then follow up with you.
There are three ways to contact me directly:
· Update the SR and I will respond as soon as possible.
· Click on 'Request Chat' in the Customer Support Portal to start a chat session with me.
· Call into the Oracle HUB and reference the SR number; the call will be forwarded to my desk phone.

Regards,
Suresh Krishnaswamy
Notes Oracle Support- Oct 7, 2020 6:36 PM (6+ months ago)
Hello,

While this Service Request (SR) is documented in English, its language is set to Brazilian Portuguese. The language selection determines where
and when the SR will be assigned. We are changing the language to English so you can take advantage of support available at any time. If, at
any point, you would like to work in your local language, please let your Engineer know with a call to the Oracle Support Center
https://www.oracle.com/support/contact.html
You can select a different language when creating an SR right above the “What is the Problem?” section. You will see a message stating:
Service Request language is set to Portuguese.
You can change the language by clicking the Edit button. It will display a pop-up box and you will be able to select another language. You can
make this selection your permanent default by checking the appropriate box. At any time, you can set your default Service Request language in
the Settings tab under Personalization.

Thank you,

Oracle Global Customer Support

Update from Customer SERGIO.JOVIANO@INFOA2.COM.BR- Oct 7, 2020 6:07 PM (6+
months ago)
Upload to TDS successful for the file Track_Instances_Problem_View_Data_001.docx.
Customer Problem Description SERGIO.JOVIANO@INFOA2.COM.BR- Oct 7, 2020 6:07 PM (6+
months ago)
Customer Severity 1 Details
---------------------------------------------------
Work 24x7 option has been deselected - you declined 24x7 services and agreed to receive support for this SR during normal business hours.

Severity 1 Contact Information

---------------------------------------------------

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15/04/2021 SR Detail
** Customer's Management contact name: SergioJoviano Brighentti
** Customer's Management contact number:
** Customer's Management E-mail Address: sergio.joviano@infoa2.com.br

** Primary Customer contact name: Sergio Joviano Brighentti

** Primary Customer contact number: +55.41.3030.2200
** Primary Customer E-mail Address: sergio.joviano@infoa2.com.br
** Primary Customer Contact Method: Email

** Secondary Customer contact name: Jailton Junior

** Secondary Customer contact number:
** Alternate Contact Number:
** Secondary Customer E-mail Address: jailton.alcantara@vedacit.com.br

Customer Problem Description

---------------------------------------------------

Problem Summary
---------------------------------------------------
Problems displaying data in the "Activity Flow" in Track Instance

Problem Description
---------------------------------------------------
There is a flash in the display of data in the "Activity Flow" in Track Instance. At some point the data appears, others do not. We also sent the
user "invokedBy" through the "logger" that invoked the OIC API and also does not appear in the "Activity Flow"

I attached two prints showing the difference between two instance ID's

Error Codes
---------------------------------------------------

Problem Category/Subcategory
---------------------------------------------------
05. Integration/Runtime Issues and Monitoring

Uploaded Files
---------------------------------------------------
File: Track_Instances_Problem_View_Data_001.docx

Global Problem Definition Details

---------------------------------------------------
Question: Select the option that better describes your issue
Answer: None of the above

Question: Is this issue related to COVID-19 mitigation (Hospitals / Health Institutions / Medical Research Institutions / Local, State and Federal
Agencies / Critical Supply Chains etc.)?
Answer: No

Question: Provide the URL of the service you are trying to access (Example: https://servicename-
cloudaccountname.integration.ocp.oraclecloud.com/ic/home)
Answer: https://oic-test-vedacit-grtfjylvcbfa-gr.integration.ocp.oraclecloud.com/ic/home/

Diagnosis: Press the Next button in order to continue with the creation of the Service Request.

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