PART A: Fill in the table below with the errors in organization(format), content, and language

of the letter, description of the errors, and the correction of the errors.

Organization/Format Errors Description of the Errors Correction

1. Grandville Trading (M) Sdn The name of the company in GRANDVILLE TRADING (M)
Bhd the letterhead should be in SDN BHD
capital letters.

2. 12/4/2019 The date is incorrect. There 12 April 2019

should not be back slashes /
and the month April should
be in number form.

3, Dear Sir/Madam, The salutation should not Dear Sir/Madam

have a comma after Madam
because we are using the
open punctuation format.

4. Yours sincerely The complimentary closure Yours faithfully

does not match the
salutation. It should be Yours
faithfully to align with Dear
Sir/Madam

Content Errors Description of the Errors Correction

1. We have received your We have received your letter Thank you for your letter
letter… is yesterday’s language. It
should be written as Thank
you for your letter

2. We welcome you to visit It is in improper tone. It Please visit our store

our store personally and view should be replace with personally and view the
the items yourselves. “Please visit our store items.
personally and view the
items”.

3. Your needs will be It is a passive voice. It should Our sales assistant will
attended to by our sales be replace to active voice. attend to your needs.
assistants.

4. We have pleasure in It is a redundant expression. We customize office furniture

informing you that… It should be removed. upon request.
 Language Errors Description of the Errors Correction

1. enquiring on the office On is an incorrect enquiring about the office

equipment… preposition. It should be equipment
replace with about.

2. a varieties of office Incorrect use of the plural a variety of office equipment

equipment… noun “varieties”. The plural
noun should be in the
singular form “variety”

3. We enclose a price Error in the use of adverb. We enclosed a price

The word “enclose” should be
replaced with “enclosed”

4. a price list of the item Error in the use of nouns. a price list of the items…
Singular subject should be
followed with plural subject.

5. are negotiated Error in the choice of words. are negotiable

Negotiated should be replace
with negotiable.

6. will satisfies your Incorrect use of the verb will satisfy your...
professional needs “satisfies” after the auxiliary.
The verb should be in the
base form “satisfy”

7. we also provides product Error in the use of nouns. we also provide product…
Plural should be followed with
singular subject.

8. hope to seeing you Error in the use of infinitive. hope to see you…
The verb “seeing” after to
should be in the base for
“see”