Fold each printed sheet in half lengthwise.

The left side of the document will list the term and the right side will list the definition. Tape or staple the open
edges of your flashcards. Cut out your flashcards on the lines indicated. Note: There are four flashcards on each printed page.

HR Competencies HR Competencies

F Definition
Term: Accounts payable O
L Money an organization owes its vendors and
D suppliers.

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HR Competencies HR Competencies

F Definition
Term: Accounts receivable O
L Money an organization’s customers owe the
D organization.

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HR Competencies HR Competencies

F Definition
Term: Active listening O
L Communication technique to increase the
D engagement between communicators and their
audiences. It involves two-way communication
H and attention to nonverbal signs that indicate
E interest and reactions to the message and
R speaker.

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HR Competencies HR Competencies

F Definition
Term: Affinity diagramming O
L Data-sorting technique in which a group
D categorizes and subcategorizes data until
relationships are clearly drawn.
H
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Fold each printed sheet in half lengthwise. The left side of the document will list the term and the right side will list the definition. Tape or staple the open
edges of your flashcards. Cut out your flashcards on the lines indicated. Note: There are four flashcards on each printed page.

HR Competencies HR Competencies

F Definition
Term: Assets O
L Financial, physical, and sometimes intangible
D properties an organization owns.

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HR Competencies HR Competencies

F Definition
Term: Balance sheet O
L Statement of an organization’s financial position
D at a specific point in time, showing assets,
liabilities, and shareholder equity.
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HR Competencies HR Competencies

F Definition
Term: Bribery O
L Exchange of anything of value to gain greater
D influence or preference.

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HR Competencies HR Competencies

F Definition
Term: Business case O
L Presentation to management that establishes
D that a specific problem exists and argues for a
proposed solution.
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Fold each printed sheet in half lengthwise. The left side of the document will list the term and the right side will list the definition. Tape or staple the open
edges of your flashcards. Cut out your flashcards on the lines indicated. Note: There are four flashcards on each printed page.

HR Competencies HR Competencies

F Definition
Term: Business intelligence O
L Ability to use information to gain a deeper
D understanding of an organization and make
sound business decisions.
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HR Competencies HR Competencies

F Definition
Term: Cash flow statement O
L Statement of an organization’s ability to meet its
D current and short-term obligations, showing
incoming and outgoing cash and cash reserves
H in operations, investments, and financing.
E
R

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HR Competencies HR Competencies

F Definition
Term: Civil law O
L Legal system based on written codes (laws,
D rules, or regulations).

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HR Competencies HR Competencies

F Definition
Term: Code of conduct O
L Principles that guide decision making and
D behavior in an organization.

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Fold each printed sheet in half lengthwise. The left side of the document will list the term and the right side will list the definition. Tape or staple the open
edges of your flashcards. Cut out your flashcards on the lines indicated. Note: There are four flashcards on each printed page.

HR Competencies HR Competencies

F Definition
Term: Common law O
L Legal system in which each case is considered
D in terms of how it relates to legal decisions that
have already been made; evolves through
H judicial decisions over time.
E
R

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HR Competencies HR Competencies

F Definition
Term: Confidentiality O
L Treatment of personal information that has been
D disclosed to another person or organization.

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HR Competencies HR Competencies

F Definition
Term: Conflict of interest O
L Situation in which a person or organization may
D benefit from undue influence due to involvement
in outside activities, relationships, or
H investments that conflict with or have an impact
E on the employment relationship or its outcomes.
R

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HR Competencies HR Competencies

F Definition
Term: Cultural intelligence O
L Capacity to recognize, interpret, and
D behaviorally adapt to multicultural situations and
contexts.
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Fold each printed sheet in half lengthwise. The left side of the document will list the term and the right side will list the definition. Tape or staple the open
edges of your flashcards. Cut out your flashcards on the lines indicated. Note: There are four flashcards on each printed page.

HR Competencies HR Competencies

F Definition
Term: Culture O
L Basic beliefs, attitudes, values, behaviors, and
D customs shared and followed by members of a
group, which give rise to the group’s sense of
H identity.
E
R

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HR Competencies HR Competencies

F Definition
Term: Delphi technique O
L Technique that progressively collects
D information from a group of anonymous
respondents.
H
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R

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HR Competencies HR Competencies

F Definition
Term: Due process O
L Concept that laws are enforced only through
D accepted, codified procedures.

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HR Competencies HR Competencies

F Definition
Term: Emotional intelligence (EI) O
L Ability to be sensitive to and understand one’s
D own and others’ emotions and impulses.

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Fold each printed sheet in half lengthwise. The left side of the document will list the term and the right side will list the definition. Tape or staple the open
edges of your flashcards. Cut out your flashcards on the lines indicated. Note: There are four flashcards on each printed page.

HR Competencies HR Competencies

F Definition
Term: Enterprise resource O
Business management software, usually a suite
planning (ERP) L
of integrated applications, that a company can
D
use to collect, store, manage and interpret data
H from many business activities.
E
R

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HR Competencies HR Competencies

F Definition
Term: Equity O
L Amount of owners’ or shareholders’ portion of a
D business.

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HR Competencies HR Competencies

F Definition
Term: Extraterritoriality O
L Extension of the power of a country’s laws over
D its citizens outside that country’s sovereign
national boundaries.
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HR Competencies HR Competencies

F Definition
Term: Feedback loop O
L In communication, structuring a message to
D include opportunities for correction or
clarification. This requires two-way
H communication.
E
R

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Fold each printed sheet in half lengthwise. The left side of the document will list the term and the right side will list the definition. Tape or staple the open
edges of your flashcards. Cut out your flashcards on the lines indicated. Note: There are four flashcards on each printed page.

HR Competencies HR Competencies

F Definition
Term: Focus group O
L Small group of invited persons (typically six to
D twelve) who actively participate in a structured
discussion, led by a facilitator, for the purpose
H of eliciting their input.
E
R

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HR Competencies HR Competencies

F Definition
Term: Force-field analysis O
L Group decision-making tool designed to analyze
D the forces favoring and opposing a particular
change. A factor is weighted, and the factors on
H each side are summed and compared.
E
R

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HR Competencies HR Competencies

F Definition
Term: Framing O
L Process of constructing a message so that an
D audience sees communicated facts in a certain
way and is persuaded to take a certain action.
H
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HR Competencies HR Competencies

F Definition
Term: Global mindset O
L Ability to take an international perspective,
D inclusive of other cultures’ views.

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Fold each printed sheet in half lengthwise. The left side of the document will list the term and the right side will list the definition. Tape or staple the open
edges of your flashcards. Cut out your flashcards on the lines indicated. Note: There are four flashcards on each printed page.

HR Competencies HR Competencies

F Definition
Term: Gross profit margin O
L Ratio of gross profit to net sales.
D

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HR Competencies HR Competencies

F Definition
Term: High-context cultures O
L Societies or groups characterized by complex,
D usually long-standing networks of relationships;
members share a rich history of common
H experience, so the way they interact and
E interpret events is often not apparent to
R outsiders.

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HR Competencies HR Competencies

F Definition
Term: Income statement O
L Statement that reports revenues, expenses, and
D profits for a specified period of time, for
example, quarterly or annually.
H
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R

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HR Competencies HR Competencies

F Definition
Term: J curve O
L Visualization of the impact of change on
D productivity. When change is introduced, there
is typically a decrease in productivity and then a
H gradual return to—or, ideally, a surpassing of—
E previous levels of productivity.
R

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Fold each printed sheet in half lengthwise. The left side of the document will list the term and the right side will list the definition. Tape or staple the open
edges of your flashcards. Cut out your flashcards on the lines indicated. Note: There are four flashcards on each printed page.

HR Competencies HR Competencies

F Definition
Term: Jurisdiction O
L Right of a legal body to exert authority over a
D given geographical territory, subject matter, or
persons or institutions.
H
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HR Competencies HR Competencies

F Definition
Term: Liabilities O
L Organization’s debts and other financial
D obligations.

H
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R

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HR Competencies HR Competencies

F Definition
Term: Low-context cultures O
L Societies in which relationships have less
D history; individuals know each other less well
and don’t share a common database of
H experience, so communication must be very
E explicit.
R

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HR Competencies HR Competencies

F Definition
Term: Mean O
L Average score or value.
D

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Fold each printed sheet in half lengthwise. The left side of the document will list the term and the right side will list the definition. Tape or staple the open
edges of your flashcards. Cut out your flashcards on the lines indicated. Note: There are four flashcards on each printed page.

HR Competencies HR Competencies

F Definition
Term: Median O
L Middle value in a range of values.
D

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HR Competencies HR Competencies

F Definition
Term: Mind mapping O
L Data-sorting technique in which group members
D add related ideas and indicate logical
connections, eventually grouping similar ideas.
H
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R

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HR Competencies HR Competencies

F Definition
Term: Mode O
L Value that occurs most frequently in a set of
D data.

H
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HR Competencies HR Competencies

F Definition
Term: Motivation O
L Factors that initiate, direct, and sustain human
D behavior over time.

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Fold each printed sheet in half lengthwise. The left side of the document will list the term and the right side will list the definition. Tape or staple the open
edges of your flashcards. Cut out your flashcards on the lines indicated. Note: There are four flashcards on each printed page.

HR Competencies HR Competencies

F Definition
Term: Multi-criteria decision O
Group decision-making tool in which the group
analysis (MCDA) L
defines the characteristics of a successful
D
decision and then scores each alternative
H against those criteria.
E
R

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HR Competencies HR Competencies

F Definition
Term: Negotiation O
L Process by which two or more parties work
D together to reach agreement on a matter.

H
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R

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HR Competencies HR Competencies

F Definition
Term: Net profit margin O
L Ratio of net income (gross sales minus
D expenses and taxes) to net sales.

H
E
R

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HR Competencies HR Competencies

F Definition
Term: Networking O
L Process of developing mutually beneficial
D contacts through the exchange of information.

H
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Fold each printed sheet in half lengthwise. The left side of the document will list the term and the right side will list the definition. Tape or staple the open
edges of your flashcards. Cut out your flashcards on the lines indicated. Note: There are four flashcards on each printed page.

HR Competencies HR Competencies

F Definition
Term: Noise O
L In communication, any factor that can disrupt
D the sending and receipt of a message—for
example, physical factors such as loud
H environments, cultural factors such as a
E distinctive accent, or cognitive factors such as
R the use of unfamiliar jargon.

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HR Competencies HR Competencies

F Definition
Term: Nominal group technique O
Technique in which participants each suggest
(NGT) L
ideas through a series of rounds and then
D
discuss the items, eliminate redundancies and
H irrelevancies, and agree on the importance of
E the remaining items.
R

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HR Competencies HR Competencies

F Definition
Term: Nonverbals O
L Components of a message apart from its words.
D This could include physical gestures and
posture and vocal tones, volume, and speed.
H
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R

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HR Competencies HR Competencies

F Definition
Term: Online analytical O
Processing applications that store data in a
processing (OLAP) L
multidimensional “cube,” which enables users to
D
analyze data quickly in a variety of different
H ways.
E
R

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Fold each printed sheet in half lengthwise. The left side of the document will list the term and the right side will list the definition. Tape or staple the open
edges of your flashcards. Cut out your flashcards on the lines indicated. Note: There are four flashcards on each printed page.

HR Competencies HR Competencies

F Definition
Term: Principled negotiation O
L Process in which negotiators aim for mutual
D gain, emphasizing the need to focus on the
problem instead of personal differences and on
H mutually beneficial outcomes.
E
R

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HR Competencies HR Competencies

F Definition
Term: Ratio analysis O
L Comparing the sizes of two variables to produce
D an index or percentage; commonly used to
analyze financial statements.
H
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HR Competencies HR Competencies

F Definition
Term: Reliability O
L Extent to which a measurement instrument
D provides consistent results.

H
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HR Competencies HR Competencies

F Definition
Term: Root-cause analysis O
L Type of analysis that starts with a result and
D then works backward to identify fundamental
cause.
H
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Fold each printed sheet in half lengthwise. The left side of the document will list the term and the right side will list the definition. Tape or staple the open
edges of your flashcards. Cut out your flashcards on the lines indicated. Note: There are four flashcards on each printed page.

HR Competencies HR Competencies

F Definition
Term: Rule of law O
L Concept that stipulates that no individual is
D beyond the reach of the law and that authority is
exercised only in accordance with written and
H publicly disclosed laws.
E
R

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HR Competencies HR Competencies

F Definition
Term: Scenario/what-if analysis O
L Statistical method used to test the possible
D effects of altering the details of a strategy to see
if the likely outcome can be improved.
H
E
R

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HR Competencies HR Competencies

F Definition
Term: Social intelligence O
L Ability to create connections or rapport with
D others.

H
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HR Competencies HR Competencies

F Definition
Term: Stakeholder concept O
L Concept that proposes that any organization
D operates within a complex environment in which
it affects and is affected by a variety of forces or
H stakeholders who all share in the value of the
E organization and its activities.
R

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Fold each printed sheet in half lengthwise. The left side of the document will list the term and the right side will list the definition. Tape or staple the open
edges of your flashcards. Cut out your flashcards on the lines indicated. Note: There are four flashcards on each printed page.

HR Competencies HR Competencies

F Definition
Term: Standard deviation O
L Distance of any data point from the center of a
D distribution when data is distributed in a
“normal” or expected pattern.
H
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HR Competencies HR Competencies

F Definition
Term: Transparency O
L Extent to which an organization’s agreements,
D dealings, information, practices, and
transactions are open to disclosure and review
H by relevant persons.
E
R

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HR Competencies HR Competencies

F Definition
Term: Trend analysis O
L Statistical method that examines data from
D different points in time to determine if a variance
is an isolated event or if it is part of a longer
H trend.
E
R

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HR Competencies HR Competencies

F Definition
Term: Unweighted mean O
L Raw average of data that gives equal weight to
D all values, with no regard for other factors.

H
E
R

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Fold each printed sheet in half lengthwise. The left side of the document will list the term and the right side will list the definition. Tape or staple the open
edges of your flashcards. Cut out your flashcards on the lines indicated. Note: There are four flashcards on each printed page.

HR Competencies HR Competencies

F Definition
Term: Validity O
L Extent to which a measurement instrument
D measures what it is intended to measure.

H
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R

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HR Competencies HR Competencies

F Definition
Term: Value O
L The benefit created when an organization
D meets its strategic goals; measure of
usefulness, worth, or importance.
H
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HR Competencies HR Competencies

F Definition
Term: Value chain O
L The process by which an organization creates
D the product or service it offers to the customer.

H
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HR Competencies HR Competencies

F Definition
Term: Variance analysis O
L Statistical method for identifying the degree of
D difference between planned and actual
performance or outcomes.
H
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R

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Fold each printed sheet in half lengthwise. The left side of the document will list the term and the right side will list the definition. Tape or staple the open
edges of your flashcards. Cut out your flashcards on the lines indicated. Note: There are four flashcards on each printed page.

HR Competencies HR Competencies

F Definition
Term: Weighted mean O
L Average of data that adds factors to reflect the
D importance of different values.

H
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