March 24, 2011

 Criteria should be database

 Quarterly grandslam – P1,500+ most lovable employee for the qtr P3,000 plus overnight
accommodation
 Grandslam for same category for the year P3,000
 Show the basis of the grades (data to support the criteria)
 Internal & external LCS as basis for the criteria
1 2 3 4 grand

most productive 500.00 500.00 500.00 500.00 3,000.00

most customer oriented 500.00

most discipline 500.00

grand 3,000.00

ADD: MOST INNOVATIVE

Justification: cost revenue effort outside of present position

(Back Office) Customer Service Rating 1-5

>>Timeliness/response time
>>Quality of the service
>>Approachability of the person
>Helpfulness / Servanthood

LEGEND CIRCLE OF EXCELLENCE

CATEGORY MINIMUM STANDARD CRITERIA

Most Disciplined Employee  No late and unexcused absences  Attendance 30%

 At least 80% attendance in all KB activities  Active Participation in KB
 Consistently well-groomed Activities 20%
 No existing/pending MDAs  Grooming 20%
 Endorsed by immediate supervisor/manager  No MDAs 30%
 “Meet Standard” Quarterly PAR ‘’’’
Most Customer Oriented 1. At least 3 mention in LCS and/or  Most number of LCS
commendation from a guest in one (1) month mention and/or
period commendation from guests (
internal and external)
Most Productive

Sales & Marketing

1. Queen of the Road  Averaging at least 6-8 Sales Calls per day  Most number of Sales Calls
  Attaining at least 80% of budget  Highest combined revenue
2. Top Producer for rooms, banquet and
outlet

 Averaging at least 60% leads conversion  Highest Sales conversion

3. Highest Conversion Rate percentage ( total sales
potential for the month/
actual sales achieved)

 Covering at least 80% of total events per  Highest actual “on-the-

4. Queen of the Floor month floor” and service
encounters for total group
and events

Housekeeping & Engineering

1. Most

Food & Beverage

1. Most

Finance & Admin