UNIT 4

BUSINESS COMMUNICATION

A. Warming up Activities

What does your name mean?

Using a dictionary, google or any other resource, students find and write down an appropriate
adjective that begins with each letter of their first name. For
example: Flirtatious, Relaxed, Extrovert, Desirable

Task 1

We will learn several vocabularies related to trip for business. First, read this article. Choose the
correct answers 1, 2, or 3 to fill in the gap A-G

Going away on business?

Careful planning before you depart will help (A) ………….. your company and you. Planning
will make sure your department operates efficiently while you’re away and stop you worrying
about how things are going while (B) ……………. not there. Choose the best person to (C)
…………….. decisions while you’re away. Tell this person (D) …………….. problem which might
come up, and suggest the most effective ways of dealing (E) ……………… these
problems. Tell everybody in your office where you will (F) ……………….. during your
trip. Tell them when they can and when they can’t contact you. You (G) ………….. get a phone call
duringh an important meeting.

A 1. Both 2. Even 3. every

B 1. your 2. you 3. you’re
C 1. get 2. make 3. put
D 1. with 2. about 3. regarding
E 1. with 2. for 3. at
F 1. do 2. have 3. be
G 1. isn’t 2. won’t 3. haven’t

When you are on travel, you will mostly need to book airline ticket, hiring a car, and you
will need to make questions.
 B. Language Focus

Language Focus 1: Making Questions

Task 2
Put the word in the correct order related to sentences used in business!
1. Problem / business / does / what / solve / your?
2. Does/ generate / your / how / income / business?
3. I/name/may/please/have/your?
4. Will / company / your / to / customers / your/ refer/ know/ other/ they/ people?
5. Telephone/have/number/your/I/can?

Language Focus 2 : Simple Present Tense (the use of to be (am, is are) ).

Simple present tense is used to express a stative meaning.

Please see the following examples:

The Verb Be
Be is used as an auxiliary verb in the passive
1. Borobudur is located in Magelang, sentence
Central Java province. Is = auxiliary
Located = main verb

2. Semarang is popular with its Lunpia. A sentence with be as the main verb has three
3. There are many beautiful beaches in basic patterns in the examples:
Indonesia. In (2) : be + adjective
4. Bunaken marine park is the iconic In (3 and 4): be + noun phrase
tourism object in Sulawesi because of In (4) : be + a prepositional phrase
its amazing sea corals.
5. I was at Museum of Kata Andrea
Hirata in Bangka Belitung when you
called me.

Tense Forms of Be

Simple Present Simple Past Present Perfect

Singular I am I was I have been
You are you were you have been
He, she, it is he, she, it was he, she, it has been

Plural We, you, they are we, you, they were we, you, they have been
 D. Reading

Task 3
Read the text bellow and answer the questions!

Michael works for Osmen Company in Sydney. Michael visited L.A last week for a business
trip. He was there for three days. He went to L.A. by airplane. He arrived in evening
November 10 2019. His meeting was be held on Wednesday, November 11. He also visited
his colleague Mr. Thomas, and he came to his colleague a day after his business meeting.
Finally, he returned to Australia November 12 at night.

Question :

1. Where was Michael from?

……………………………………………………………………………………..

2. Why did Michael come to L.A.?

…………………………………………………………………………………….

3. How many days did he stay in L.A.?

……………………………………………………………………………………..

4. When was the meeting held?

……………………………………………………………………………………..

5. What did he do before he returned to Australia?

……………………………………………………………………………………..
Descriptive text functions to describe a particular person, place, or thing. It has an

Look at the following website of tourism promotion and answer the questions!

Answer the following questions:

1. What can Central Java province offer?

2. Where is Central Java province located?
3. What information can be found in the website?
4. Discuss with your friends if the website provides enough information for tourists?
Give explanation
 C. Writing

Task 4

Please describe a tourism object that you know well in a paragraph at least seven
sentences! To describe, you can use simple present tense (see Unit 1) and Language
Focus 2 (the use of am, is, are) . Remember that you have to pay attention to the
structure of descriptive text consisting of identification and description.

E. Speaking

First Meeting in a Business Situation

We will learn what to do when meeting someone at the first time.

Scene 1: Pleased to meet you

Direction:

Please fill in the blank the missing phrases!

Pleased to meet
you

Sam Eric : Hello, (1)................................................... . I’m Sam Eriks.

Mr. Victor Tang : Victor Tang. (2) ..........................................
Sam Eric : What (3) ......................................................, Mr. Tang?
Mr. Victor Tang : Ocean Wide. I’m the sales representative for this region
Sam Eric : Ah yes. I know your company. And your business is expanding
very rapidly at the moment
Mr. Victor Tang : Yes, we are doing quite well. And yourself, (4) .........................................?
Sam Eric : Actually, I work for myself. I am the CEO of a small export
and packaging company. We specialize in seafood.
Victor Tang : It is a growing market.
Sam Eric : Yes, but a very competitive one, Mr. Tang
Victor : (5) ............................. Victor
 Sam Eriks : Sam. Victor, (6) ........................................................................ Lin- this is
Victor Tang-He is the region rep for Ocean Wide. This is Lin Chan
my sales manager.
Lin : (7) .............................................., Mr. Tang?
Victor : I’m very well thank you. Nice to meet you, Ms. Chan
Lin : And you.
Victor :Can I get you another drink?
Lin : Thank you.

Please answer the following questions.

1. Do you think they have known each other?

2. How did Sam introduce himself to someone he didn’t know?
3. How did Victor reply?
4. What phrase can you use when you want to introduce your friend to
someone else?
5. Having finished answering the above questions, please watch and listen to the
video about the conversation.
6. Practice the conversations with your friends!

NOTE :
 Pleased to meet you is a good formal greeting for most situation
 Western tradition is to shake hands when you meet someone. Usually, when we
first meet someone in a business situation, we want to find out what they do,
what their job, or position is
 When you ask people questions about themselves in English, use a falling tone. It
Sound friendlier

IMPORTANT PHRASES
Greetings:
- Hello
- Good morning, good afternoon, etc
- Hello, I don’t think we’ve met. I am _(yourname)_(for someone we don’t know
yet)

Introducing yourself:
- I am Henica. I work for UNICEF or I am with UNICEF. I am the education
consultant for this region
Introducing others:
- Excuse me, I’d like you to meet a friend. There is someone I’d like you to meet.
- Let me introduce you to a friend of mine. Let me introduce you to my friend.
- This is Victor Tang. Victor, this iLin.
- This is Victor Tang. Victor, I’d like you to meet Lin.

Task 5
Make groups of 3 students and perform the dialogue!

1. Get business cards

2. Complete your personal data in a card including
- Name
- Occupation
- Office Branch (in another country)
- Telephone No.
- Fax
3. Then, try to give it to someone that you have never met (use the phrases in the
dialogue).
4. Introduce your new friend to another person.
5. Request your friend for a dinner