MGC1010 Introduction to management

Student's name: Quynh Anh Phan

Student’s ID number: 30092264
Assessment 3: Simulation reflection
Tutor's name: Saba Nasir & Miria Lazaris
Workshop day/time: Wednesday 2pm

The key lesson I have learned from the simulation that when there were time
pressures for any challenges, excellent communication by both the leaders and team
members is key to thrive performance with the lowest errors possible. Leaders do
not simply communicate with team members but also need to engage all of them to
talk to each other. The simulation really put us to have to speak with others in order
to make the final decisions, because each of us held the key information that other’s
did not have to finalise a decision. And yet, communication is not enough, but the
way and the tone leaders used to communicate also matters. In the simulation, we
(team members) all tried to use a positive and enthusiastic tone to make others feel
respect and engaged. Last but not least, when conflicts or errors come, a good
leader must handle them openly and non-defensively. This is when good listening
benefits. When I tried to listen, I had a better understanding of another’s perceptions,
knowledge as well as concerns. Leaders should ask engaging questions (e.g. what
do you think about that and why do you think so?) to really see what members think
and feel. And put more consideration to what is told and left untold. Eventually, the
focus should not be on who to blame but on how can we cooperate to solve the
conflicts. Good leaders are collaborative and inclusive; rather than assuming that
they have all the answers, leaders should communicate more until the most
appropriate solution is found. Personally, these characteristics are what I defined as
strong leadership and that will determine who thrives in the future.