Roll no.

-6519527035 Paper code- OUE-23 MBA-2nd Sem HM

Q3.What are the different phases of Group Discussion? How does Group Discussion differ
from Debate? What are the major areas of Evaluation in a Group Discussion?

Group discussion is an academic, business and administrative spheres activity in which there is
systematic and purposeful discussion where exchange of ideas, thoughts and feelings takes place
in a structured way. It can be either topic based or Case based discussion.

Group Discussion is a systematic and purposeful process in which 10-12 people sit together and
discuss various positive points, negative points, view of their teammate etc on a given topic
Group discussion is a tool to check our teamwork skills, listening skills, discussion ability,
subject knowledge, and communication.

It is an effective tool in problem solving, decision making, and personality assessment. It is done
in panel which comprises of technical and Human Resources experts of the organization who are
going to observe and evaluate it.

It has generally a fixed time that is it has time limit. In the start the topic is given by the head
members and introduction is given then group start the topic after discussion and during
discussion panel doest interferes.

It helps to check the team playing skills. And check your patience level to listen others point of
view as a whole when team reaches a solution or agreement that is accepted by all team
members.

The different phases of group discussion are:

1. Initiation/Introduction: This is the very first stage of group discussion. People start
adjusting themselves and wait for the guidelines and the topic to be provided. This step
initially sets the tone for the start of the discussion. They become familiar with one
another.
When the topic is provided them by the head panel then they have to decide himself who
is going to start the topic . The one who is going to start the topic actually should know
the basic knowledge related to it or at least meaning of the topic, The Initiator usually
start with his introduction and use that data or knowledge that will attract the team and
Roll no.-6519527035 Paper code- OUE-23 MBA-2nd Sem HM

rest of the member . In this phase communication skills is used to persuade the attention
of the panel and the team members. The one who starts gets extra marks in evaluation if
the person is on the right track.
2. The central group discussion: when the discussion is going on members may challenge
each other with the facts, data, and statistics. Members can come up with the burning
issues and debates may take place. Th leadership skills are used to make balance in the
discussion. The discussion should not be monopolized. The leader must prepare to step in
when two or more members start debating as the leaders are expected to keep the
discussion on the track this can be done by giving brief summary as a major impact when
they finish.
3. Summarization: The group members enter this stage with a strong evaluation. Some of
the members will agree with the point some may not as everyone have their own views.
When the discussion come to an end when it feels they have exactly discussed all related
points then the leader should summarize with all the valid points but they must keep in
mind they that should keep enough time for the members who are not agreed with their
views if they want to present.

The group discussion is different from debate as:

 Debate is competitive in nature while group discussion is a co-operative group process.

 In a debate, a speaker can speak either ‘for’ the topic or ‘against’ the topic whereas in a
GD, the speaker can express both.
 The final decision or result in a debate depends on voting while in a GD, the group
reaches group consensus.

The basic criteria of evaluation are:

 Subject knowledge: Participants of group discussion must possess a thorough

understanding of the topic on which they are supposed to speak. You must prepare
yourself to talk on a wide range of subjects. They must be aware of the burning current
events, national and international affairs, social and economical topics, scientific and
environmental issues, controversial topics and any experience that may be expected of an
educated person. The participant must have good knowledge of the subject it helps to
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make him more enthusiastic and confident you will be during the discussion. Once you
have understood the topic or issue, you should be able to generate ideas as well as
organize them so that you present it well. You will have the ability to analyze facts or
information in a systematic way. A person putting forward new ideas that may work will
be accepted as the natural leader of the group. The panel will observe the ideas put
forward, their originality, the depth of analysis and their relevance to the topic. Problem
solving skills are essential for the GD and do not hesitate to give solutions. Your
approach to the case study will be observed keenly by the evaluators.

 Oral communication skills: Communication skills are more important as without

expression, the knowledge is of no use. As the exchange of ideas in a group discussion
takes place through speech, one of the pre-requisites of success in a GD is the ability to
speak confidently and convincingly. Good communication skills include active listening,
clarity of thoughts and expression, apt language and proper non verbal clues.

 Leadership skills: Good leader make the team Succeed. Success of any team depends to a
larger extent on its leader. The panel evaluates a candidate’s personal skills which allow
him to prove himself as a natural leader in the GD. Though there is no appointed leader in
a GD, a leader emerges. Assertiveness, emotional stability, objectivity, self-confidence,
decision making, discretion, initiative, good communication skills, patience,
persuasiveness and adaptability are some of the leadership qualities that are immensely
useful in proving oneself as a natural leader in GD. A good leader should neither be very
authoritative nor submissive but must be democratic. Such leaders see to it that all the
members in the team participate and when there is a problem, try to deal with it amicably.
Leaders should know how to deal with the ‘bull dozers’, who make noise but do not have
any logic.

 Team management: Team management is the ability of an individual or an organization

to administer and coordinate a group of individuals to perform a task. Team management
involves teamwork, communication, objective setting and performance appraisals.
Moreover, team management is the capability to identify problems and resolve conflicts
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within a team. There are various methods and leadership styles a team manager can take
to increase personnel productivity and build an effective team.

Q4. Write short notes on:

a) What is the importance of LSRW in communication?

The LSRW stands for ‘Listening skills, speaking skills, Reading skills and Writing
skills’. Importance of LSRW skills in communication is they help in establishing good
communication and mastering the language.
 Listening Skills: listening refers to the ability to understand an oral message.  One is
to understand what one hears.  Listening attentively as well as assimilating the
information is very important for effective communication.  The way one listens
reveals ones attitude.  Listener's response to the message (interest, empathy, boredom
etc.) is communicated through the act of listening.  The power to comprehend the
delivered information quickly is the need of the hour.  Effective listening skill is
required for a professional as it is one of the basic and most important skills needed
for activities such as interviews, group discussions, meetings etc.
 Speaking Skills: It is ability to express one's message effectively to the audience
through spoken words.  The delivery of messages is possible through both face-to-
face communication and electronic devices.  This skill is very much required for
communicating in conferences, meetings, seminars, group discussions etc.
 Reading Skills: It includes the skills of decoding and comprehending the written
message.  Thus reading is a complex skill.  The reader has to develop different skills
such as vocabulary, fast reading, and intensive reading
 Writing Skills: These skills are transmitted through words.  Effective writing skills
are required to write documents such as reports, letters, memos and emails.  Why
written communication is more important than oral communication?  Because it is a
permanent record of one's transactions and it can be referred to at any point of time.
Only practice can perfect the writing skill.  For effective writing, one must write,
rewrite, and finally learn to edit.
b) Difference between Active Listening & Passive Listening:
Active listening is when the listener is fully engaged in what the speaker is saying. It is a
two-way communication where the listener would actively respond to the speaker.
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However, passive listening is quite different to active listening. In passive listening, the
attention that the listener gives to the speaker is lesser in comparison to active listening. It
is a one-way communication where the listener does not respond to the speaker.

 In active listening, the listener shows interest through tone, eye contact and body
language. While in passive listening, the listener is not involved, have a selective and
ignoring attitude.
 Active listening is for listening for feelings and reflects understanding while passive
listening results in a distraction from the topic.
 Generally, in active listening, we are genuinely interested hearing and understanding the
other person’s point of view. While in passive listening we assumed that we have heard
and understood correctly, but stay passive and don’t take measure to verify that.
 Active listening is a two-way communication because both speaker and listener are
interacting with each other while passive listening is a one-way
 In active listening, the listener pays full attention by commenting, challenging the ideas
and asking questions, whereas, in passive listening, the listener doesn’t react at all.
 Active listening requires effort because the listener has to be attentive while passive
listening doesn’t require much effort.
 In passive listening, listener only listens, whereas, in active listening, listener keeps
himself in other activities like analyzing, evaluating and summarizing.
 Active listeners give more time to listening than talking while passive listener listens to
few words and talk more or pay no attention to both areas.
 Active listener engages in intellectual exchange while passive listener hides or denies any
form of intellect avoiding debates or giving options.
 Active listening means an open minded, strong willed and having an interest in new
ideas. Passive listening means being narrow-minded and unreceptive to new ideas.
 An active listener is always strong self-motivators who strive for personal development
while passive listener needs external reinforcement to be motivated.
 Active listening involves being shaped mind and often alert to explore, question and
reflecting on the information. In passive listening, listener accepts and retains information
as is with no intention to question or challenge the idea for improvement..
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c) Importance of Non Verbal Communication in Effective Communication:

1. It is a Better Expression of Oneself than is Verbal Message:

When we are using both verbal and non verbal communication, verbal communication
conveys the exact message that we want to send and non verbal communication conveys
our emotions, attitudes, opinions, feelings etc. Even if you cannot hear a person what he
or she is talking, their postures, gestures, and facial expression may reveal a lot, whether
they are warm, friendly etc. Thus non-verbal communication is more helpful in assessing
a person’s physical and mental status than are his messages.

2. Nonverbal Communication is sometimes Stronger than Written/Oral Words:

When we use contradictory verbal and non verbal cues, interpretations are made mostly
on the basis of non verbal communication rather than verbal communication. While
reprimanding as employee, the stern expression of the boss, his showing of accusing
hand, and strong voice makes a stronger impact than his words.

3. Nonverbal Communication is Ambiguous:

Very often nonverbal Communication can lead to wrong interpretations about people.
Different nonverbal cues may give different impressions about the same person.
Fidgeting and shifting position may be the result of his nervousness also, which is quite
common in interviews.
Nonverbal Communication is more complex and misleading. Interpretation plays and
important role in nonverbal communication. It should be varied from person to person ,
culture to culture and situation to situation. It needs keen observation and expertise. Total
body language has to be observed before assessing a person.

4. Non verbal Communication does have Communicative Value:

Everything about your appearance every movement, facial expression, and nuance of
your voice has the potential to convey a meaning. Even avoiding communication
completely by being silent or absent may convey meaning. While an important
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presentation is going on , if you find a key manager absent, it interpret to be negligence

and carelessness on his part.

5. Nonverbal Communication is Universal but Culture Bound:

Nonverbal communication is universal, such as a smile, a frown and anger these are all
reflexes of our emotions. But some may vary from culture to culture. Example: Silence in
Japanese culture is sign of respect whereas in USA its a sign of disagreement.Making eye
contact with speaker male or female is common in western countries, but it is considered
rude in Arabic countries specially with female communicators.

Q5. What is Personality? Explain the various factors of personality which are contributing
to the formation and development of human personality.

Personality is an important factor influencing an employee's behavior. Individual traits and

attributes reflect an employee's personality. The relationship between supervisor and employees
is reflected in their personalities. Some employees are ambitious; others are silent, anxious and
amusing. These qualities make up personalities.

Personality traits reveal various types of persons and therefore predict their behaviour.
Personality is a significant variable of behaviour and includes a large number of qualities which
cannot be easily changed. Personality is composed of several characteristics. These
characteristics form different personalities that are reflected in behaviour. Personality is
influenced by several factors such as family, characteristics, learning, social influences, and
psychological features. It is a sum total of ways in which an individual reacts and interacts with
others. Personality can be defined as consistency in a person’s way of operating like long-term
consistency in their particular ways of perceiving, thinking, acting and reacting as a person. It is
this individual consistency in thought patterns, behaviour patterns and emotional patterns which
their defines personality.

Various factors of personality which are contributing to the formation and development of
human personality are:
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1. Biological Factors of Personality: Biological factors of personality are very important

for the formation of human personality. Children are born in a family: inherit many traits
and features from their parents. Children get physical and psychological characteristics
from their parents which becomes a part of their personalities. A normal healthy man has
some physical similarities such as two hands, five senses, two eyes and these biological
similarities help to explain some of the similarities in the behavior. It separates
individuals from one another and their various physical characteristics, except identical
twins having the same physical qualities. So. Biological factors of personality are
responsible for the development of personality.
2. Social Factors of Personality: When an individual interact with other persons in his/her
group, give and take relationship takes place and it affects the personality of an
individual. Social factors of personality are responsible for the formation of personality.
When an individual has group experience and contact with others, their personality gets
influenced by others. The influence may be bad or good, depending on the association.
In a society every person plays a specific role and status. For example in our society
youngers are expected to be respectful for elders. Many other social factors like
environment, group life, family, media with which an individual interact in his/her
society on a daily basis, mold their personalities. We can say that whatever comes in
contact with an individual's social life affects personality of that individual and develop
good or bad aspects of personality
3. Cultural Factors of Personality: Both material as well as non-material culture affects
personality of an individual. An individual living in his/her culture adopts the traits
consciously or unconsciously and acts accordingly. Culture of any society determines the
behaviors and personality of an individual and he/she is expected to act according to the
culture. A person follows all the social norms of a culture which results in the 3
formation of good personality while non-conformity to the cultural rules develops
abnormal or bad personality. So, the culture in which an individual seeks satisfaction,
he/she adjusts himself/herself into that culture and develops personality.
4. Physical Environment: Physical environment also determines the personality of an
individual. Environmental factors include land, river, mountains, hills, forests, plain area,
atmosphere etc. which affect the personality to be good or bad, healthy or weak. All the
feelings, emotions, ideas, attitudes, habits and behavior as well as body structure is the
Roll no.-6519527035 Paper code- OUE-23 MBA-2nd Sem HM

result of physical environment to which an individual belongs. For example, body

structure, physique, color and health of the rural people are different from urban people.
These people have different environment due to which they develop variety of
personalities. The people living in cities have facilities and modern ways of life which
develops delicate bodies and minds as compared to the rural people who are deprived of
these facilities.
5. Situational Factors of Personality: Situational factors of personality also have a
complete share in the formation of personality of an individual. Situational factors of
personality change according to the social situations. Every person faces many situations
in his/her life which enables him/her to change his/her behavior. For example, a teacher
may be rigid and strict with students but may not with his/her family. An officer may
behave with the subordinates differently as compared to his/her friends. Personality is not
the result of only one factor but every factor is responsible to give complete share in its
formation. A person’s behavior and his/her personality is based on his/her interaction
with environment, culture, society, parents, friends and to those who come in his/her
contact by chance or choice.

Q6.

a) What are the common mistakes in CV which leads to higher chances of its
rejection?
b) Explain the Various Myths & Misconceptions regarding personality &
personality development.

 What are the common mistakes in CV which leads to higher chances of its
rejection?

1. Always cross check spelling mistakes or typing errors: This is one of the most
common type of mistakes that candidate make. They usually don’t check the spelling errors
they completely depend on the automatic error correction. As technology cannot always
depict what you want to explain. Always use spell-check and also read through your CV
carefully for any spelling mistake or typing error. Avoid using jargons and acronyms.
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2. Not getting someone else to check it too: Getting a second opinion for any kind of
mistake is also an good option as other opinions also matters as sometime we are not able to
identify the mistake might someone else would be able to do it. And also regarding the
content that you have mentioned in the CV it might be not useful for the interviewer. It can
be a friend or family member to look for spelling mistakes, spot grammar issues and check it
makes sense to them.

4. Should be sensible in nature: Your CV should make sense to someone outside your
industry – or even to the second people who cross check it. It must contain all the valid points
for the required job. The unnecessary material should be omitted from it. If you are
mentioning any kind of experience, first it should be related to the job for which you are
applying and if it is related you must mention about the type of the organization and what
kind of work or position you was doing when working there.

5. Making it too wordy

You can free up space by leaving out or editing information that is less important. For
example, you do not need to include references. Don’t include all of the jobs you have had
since school, just the relevant ones. Add details about your most recent qualifications, which
are more relevant, but summarize the rest. Too many words in your CV and people won’t
read it.  Use short, descriptive sentences and bullet points.

5. Worrying about the number of pages: Never Ever worry about the number of pages. If
you have a long career or lots of experience, it’s okay for your CV to go onto three pages –
provided it covers everything you do in a succinct way. Your CV is your first step to an
interview and needs to tell potential employers who you are.

6. Adding a photo: This is depends entirely on the type of organization and the country in
which you are applying like its okay to add picture some countries, but in the UK it’s not
acceptable. Add your LinkedIn profile to your CV, if you really want them to see you.

7. Inappropriate social media profiles: If you do add LinkedIn or Twitter profiles, make
sure they’re professionally put together. Make sure that you must keep your Social and
personal life hidden as it is not of any use and even it can make a bad expression over the
interviewer. Like you are a high party-animal but it must not affect your professional
Roll no.-6519527035 Paper code- OUE-23 MBA-2nd Sem HM

impression. For any profiles that include personal or social photos that doesn’t make sense
for the interviewer, make sure your privacy settings are high.

8. An unoriginal personal profile: Everyone says, ‘I am sociable and work well in a team
or as an individual.’ This is wishy-washy and over-used. Make your personal profile different
and interesting. Talk about your skill set and what you want as your next job.

9. Unprofessional fonts or colors: Avoid flowery and ornate fonts or colours that don’t
look professional. Red as a font color is too harsh and freestyle script, although pretty, is not
professional or easy to read at a glance.

10. Missing information and other gap: You need dates for all roles. Make sure, if there
are any gaps, you explain them – e.g., sabbatical, travelling, maternity leave, volunteer work
etc.

11. Incorrect personal details: Triple checks everything and make sure you spell your email
address correctly and don’t miss any digits in your phone number. Any mistake in personal
detail can affect your CV and impression.

12. A cover-all covering letter: If you’re sending lots of applications, it’s tempting to just
copy and paste your covering letter or email. It’s so important to take time to personalize
each one for the role you’re applying for. The company you’re writing to want to feel special
– that you’re interested in them and genuinely want a job there.

B) There are lots of misconceptions regarding the personality and personality development
among the people, they are:
1. Personality is all about external appearance: External appearance is one of the
important point of personality but it is not the only aspect. While personal grooming is
important, the mental, emotional, and spiritual aspects of personality are also important.
The ‘inner being’ and ‘inner self’ both are the important essential aspect of personality.
2. Personality is limited to body language: Body language act as an important feature to
personality. If you are a calm and balanced person, your body language will
automatically match your behavior not Vice versa.
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3. Some people have a ‘personality’, some do not: Personality is also about thinking,
creativity, intelligence, adjustment to environment, we can break the myth that only
‘macho males’ and ‘beautiful females’ have a personality. According to psychologists all
of individuals have their own personality.
4. Personality shows your character: Moral and ethical values of a person are also a part
of his /her personality. But personality is not limited to only to these values, it extends
beyond them. It is also depicted by your behaviour
5. Personality can be "developed”: Similarly, a lot of times personality development is
also understood in a very superficial, mechanical way. While workshops and training in
personality do offer an insight into the ‘what’ and ‘how’ of personality development,
they cannot serve as short cuts to achieve overnight personality development. The
process of personality development is a life-long one. It is an arduous process of
Thinking and questioning, Learning and growing, Doing and experiencing, Flexibility
and adjustment.
6. Successful and unsuccessful personalities: No individual is permanently a success or
failure. Most successes are attributable to opportunities, situations etc. A successful army
commander who wins a battle does so because of the combination of many factors like
the morale of the men, weaponry, weather or time. It is also not necessary that he will be
a successful corporate manager just because he was successful as a warrior. Branding
personalities as good, bad, successful or unsuccessful is hence unrealistic.
7. Leadership As a personality trait: Leadership is situational. An individual leading
successfully in a particular situation need not be equally successful in all similar
situations. Moreover, we tend to feel leadership only in acts / events which are exhibited.
Leadership can even be in situations which are not exhibited. A leader can lead at times
even by avoiding an action. But, those who are used only to exhibited leaderships
mistake such exhibitions as personality and personality traits.
8. Personalities can be typified: Each individual is unique in personality. Hence, in the
real sense, personalities cannot be termed as types. There are many psychological and
psychometric tests which divides individuals under labeled personality types. While it
may serve certain broad purposes, it also may harm self-esteem or self-image of people.

Q7. A)Explain any 10 Business E-mail Etiquette

Roll no.-6519527035 Paper code- OUE-23 MBA-2nd Sem HM

B) Explain the importance of Role Play in Corporate Training. Give example of a

workplace situation, which could be depicted using a role-play.

A) Business e-mail Etiquette:

Business email is an important and famous method now-a-days of business communication,

which plays an essential role in establishing relationships with colleagues, partners, and
sponsors. It is very important, therefore, that your letters have the desired effect on the reader. In
order to achieve this, they should be:

 in the correct format

 short and to the point
 relevant
 free of any grammatical or spelling mistakes
 polite, even if you’re complaining
 well presented
1. Include a clear, direct subject line: It must include a clear and direct subject line; there
should be no acronym no jargons in it. It should be very clear and direct as some only
open an email based on the subject of the email. As any technical or typing error can
create problem as it may not show or miss the important information or message or
meeting.
2. Use a professional email address:If you work for a company, you should use your
company email address. But if you use a personal email account-whether you are self-
employed or just like using it occasionally for work-related correspondences you should
be careful when choosing that address,
3. Think twice before hitting 'reply all’: Not everyone wants to read emails from 20
people that have nothing to do with them. Ignoring the emails can be difficult, with many
people getting notifications of new messages on their smartphones or distracting pop-up
messages on their computer screens. Refrain from hitting "reply all" unless you really
think everyone on the list needs to receive the email.
4. Include a signature block: You must provide your reader with some information about
you, Generally, this would state your full name, title, the company name, and your
contact information, including a phone number. You also can add a little publicity for
Roll no.-6519527035 Paper code- OUE-23 MBA-2nd Sem HM

yourself, but don’t go overboard with any sayings or artwork. Use the same font, type
size, and color as the rest of the email.
5. Use professional salutations: Do not use expressions like, Hey you guys, Yo, or Hi
folks. The relaxed nature of our writings should not affect the salutation in an email,"
Hey is a very informal salutation and generally it should not be used in the workplace.
And Yo is not okay either. Use Hi or Hello instead. Do not use "Hi XYZ," unless you're
certain he prefers to be called "XYZ"
6. Use exclamation points sparingly: If you choose to use an exclamation point, use only
one to convey excitement, People sometimes get carried away and put a number of
exclamation points at the end of their sentences. The result can appear too emotional or
immature. Exclamation points should be used sparingly in writing.
7. Be cautious with humor: Humor can easily get lost in translation without the right tone
or facial expressions. In a professional exchange, it's better to leave humor out of emails
unless you know the recipient well. Also, something that you think is funny might not be
funny to someone else. Something which looks as funny when spoken may come across
very differently when written. When in doubt, leave it out.
8. Know that people from different cultures speak and write differently:
Miscommunication can easily occur because of cultural differences, especially in the
writing form when we can't see one another's body language. Tailor your message to the
receiver's cultural background or how well you know them. Japanese, Arab, or Chinese
want to get to know you before doing business with you. Therefore, it may be common
for business associates from these countries to be more personal in their writings. On the
other hand, German, American, or Scandinavian prefer to get to the point very quickly.
9. Reply to your emails: Even if the email wasn't intended for you. It's difficult to reply to
every email message ever sent to you, but you should try to. This includes when the email
was accidentally sent to you, especially if the sender is expecting a reply. A reply isn't
necessary but serves as good email etiquette, especially if this person works in the same
company or industry as you. Here's an example reply: "I know you're very busy, but I
don't think you meant to send this email to me. And I wanted to let you know so you can
send it to the correct person."
10. Proofread every message: Your mistakes won't go unnoticed by the recipients of your
email. And, depending upon the recipient, you may be judged for making them. Don't
Roll no.-6519527035 Paper code- OUE-23 MBA-2nd Sem HM

rely on spell-checkers. Read and re-read your email a few times, preferably aloud, before
sending it off.  If One supervisor intended to write 'Sorry for the inconvenience,’ But he
relied on his spell-check and ended up writing 'Sorry for the incontinence.'
11. Add the email address last: You don't want to send an email accidentally before you
have finished writing and proofing the message, even when you are replying to a
message, it's a good precaution to delete the recipient's address and insert it only when
you are sure the message is ready to be sent.
12. Double-check that you've selected the correct recipient: Pay careful attention when
typing a name from your address book on the email's "To" line. It's easy to select the
wrong name, which can be embarrassing to you and to the person who receives the email
by mistake.
13. Keep your fonts classic: For business correspondence, keep your fonts, colors, and sizes
classic. Your emails should be easy for other people to read. Generally, it is best to use
10- or 12- point type and an easy-to-read font such as Arial, Calibri, or Times New
Roman, black is the safest choice for the color. 
14. Keep tabs on your tone: Just as jokes get lost in translation, tone is easy to misconstrue
without the context you'd get from vocal cues and facial expressions. Accordingly, it's
easy to come off as more abrupt that you might have intended --you meant
"straightforward," they read "angry and curt." To avoid misunderstandings, ,read your
message out loud before hitting send. If it sounds harsh to you, it will sound harsh to the
reader. For best results, avoid using unequivocally negative words like failure, wrong, or
neglected, and always say ‘please’ and ‘thank you’.
15. Nothing is confidential:: Every electronic message leaves a trace nothing is confidential
thick twice before mentioning it. A basic guideline is to assume that others will see what
you write, so don't write anything you wouldn't want everyone to see. Don't write
anything that would be ruinous to you or hurtful to others. After all, email is dangerously
easy to forward, and it's better to be safe than sorry.

B) Explain the importance of Role Play in Corporate Training. Give example of a

workplace situation, which could be depicted using a role-play

Role-plays are practical sessions where two or more participants engage in some form of
simulation, often built around a scenario that is relevant to their context and learning needs.
Roll no.-6519527035 Paper code- OUE-23 MBA-2nd Sem HM

When to Use
 After new skills have been taught using other methods to give an opportunity to practice
and develop the skills.
 In some instances, role-playcan be used before the development of new skills to raise
awareness about the need for the learning and of key issues to be addressed.
 To create an opportunity to give feedback to participants that informs their development
needs and recognizes their strengths.
 For a group to observe and learn from the experience of others.

How to Use
 Make sure any scenarios are clear and relate, where appropriate, to the participants'
specific work context, language and environment.
 Consider the amount of detail to provide in the scenarios and the briefing. How much do
you want to specify a situation for the role-play versus allowing participants room to
explore and develop the scenario?
 Brief participants to treat the role-plays authentically to avoid possible unrealistic
reactions.
 Be especially clear in your briefing on timings and expectations. Of all training
methodologies, this one has lots of scope for misunderstanding.
 Brief participants on your expectations. There may be different roles within role-play
groups such as observer, performer, manager, etc. Accompany the briefing with any
observation sheets.
 Recognize that there is real value from participants adopting different roles as it can bring
new perspectives to the learning.
 Feedback within participant groups or from the trainer/facilitator to the participant is
often an important aspect of role-play work. Be clear on how feedback should be given
(e.g. balanced, objective, specific, `one thing you liked and one thing you would change').

Actors
Roll no.-6519527035 Paper code- OUE-23 MBA-2nd Sem HM

The use of actors can add a great sense of reality to role-play situations and when used to
demonstrate different situations and interactions in front of a group.

When to use
 To demonstrate how to apply a skill or approach an interaction correctly.
 To demonstrate how not to apply a skill or approach an interaction (engage the group in
discussion — best practice/bad practice/common mistakes — to promote thought and
learning).
 To add reality to role play situations — have participants role-play with actors.
 When more control or direction is important to demonstrate or bring out specific concepts
than role playing using participants can guarantee.

How to use
 Requires a very clear briefing to the actors on context, content, boundaries and key
learning points.
 When using actors to demonstrate a situation, you can have participants critique and
suggest what happens next to form a more interactive session. This allows you to develop
a scenario and interject with key learning points at different stages.
 If actors are to give feedback to participants, you will need to brief them on the way you
would like them to do this to ensure specific and objective feedback.